POSITION SUMMARY:
The primary outcome and urgent focus of this position is to add new student enrollment in undergraduate and/or graduate degree programs for the ground campuses. These enrollment targets are set each year in the University budgeting process. Success in this role is defined by meeting or exceeding targets for inquiries, conversions, and enrollments.
The Admissions and Outreach Representative will be responsible for contacting prospective students assigned to them to ensure superior customer service in support of enrollment in the assigned university program. They will also market the campus and program offerings to local community partners to build relationships, raise awareness, secure agreements, and attract prospective students. This individual is responsible for industry knowledge related to degrees offered at the campus and regularly conducts local market research to target the secondary education market, including college counselors, professional pathways classes, and programs. In addition, the Admissions and Outreach Representative is responsible for managing a calendar of recruitment activities, such as presentations and fairs, meeting monthly and annual outreach plan targets, and the admissions funnel, resulting in meeting set goals for new students.
The Admission and Outreach Representative must conduct activities in accordance with state, federal, accreditation, regulatory, and South University policies, and in accordance with the highest ethical standards.
The Admissions and Outreach Representative can expect some travel within the designated region. This individual must be flexible with extended hours and days of work, when necessary, to meet the needs of partners and the campus.
The incumbent must ensure that the South University philosophy: Quality services to students; development, growth, involvement, and recognition of employees; sound economic principles; and an environment that is conducive to innovation, positive thinking, and expansion is considered in carrying out the duties and responsibilities of this position.
KEY JOB ELEMENTS:
- Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations to students, parents, and educators.
- Manage inquiries to achieve prompt contact and meet weekly performance goals; utilize approved recruitment policies/formats; make prompt, effective contact with inquiries; and redirect unqualified candidates based on incompatible career goals.
- Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts for referrals of others who may be interested in programs offered.
- Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine the appropriateness of candidates for enrollment based upon career goal compatibility.
- Accurately forecast projected new students periodically for admissions leadership.
- Consistently conduct follow-up meetings, at a minimum of monthly, with all applicants to ensure successful matriculation.
- Cultivate and maintain relationships in the community, including but not limited to hospitals, doctors' offices, health clinics, and others with a role in influencing student perceptions of South University.
- responsible for recruiting qualified applicants for admission to the school in accordance with state and federal accreditation and company policies and regulations, consistent with the highest ethical standards.
- Partner with academic program directors and faculty to participate in ongoing inquiry and application-producing activities.
- Schedule and conduct visits with appropriate community partners. Maintain a future calendar, record daily, and meet production goals.
- Partner with staff and faculty on the assigned campus to leverage existing relationships and expertise, and facilitate outreach among them.
- Improve awareness and reputation of South University, including the history, academic programs, and market differentiators.
- Utilizes technology, public speaking skills, and all presentation materials to deliver effective multimedia presentations. Keeps abreast of current industry trends and approved South University school information for presentation purposes.
- Other duties as assigned.
JOB REQUIREMENTS:
- Bachelor's degree required.
- Two years' experience in Higher Education or K-12 setting, working with high school students, preferred.
- One year of experience in admissions, sales, training, partnership development, or advising.
- Computer literate on a Windows platform; working knowledge of MS Office.
- Valid state driver's license.
- A vehicle is required for travel, along with valid insurance.
- Excellent interpersonal, written, and oral communication skills.
Self-motivated; ability to work independently, problem solve, and demonstrate sound judgment. - Strong organizational and time management skills.
- Develop and deliver clear, effective presentations.
- Lift and transport at least 20lbs of presentation materials.
- Build and cultivate superior relationships with internal and external contacts.
- Work collaboratively as a team member and with external constituents.
- Work independently; prioritize and manage multiple tasks efficiently and effectively while producing quality work and meeting deadlines.
- Persevere when faced with obstacles.
- Ability to think strategically and creatively.
- Work effectively with students and families from diverse backgrounds and experiences.
ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, by email, and through other electronic means; move about the office or school; handle various types of media and equipment; and visually or otherwise identify, observe, and assess.
South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures, and perspectives can thrive.
JobFamily
All Positions
EducationLevel
Bachelor’s Degree