Workplace Diversity
Clerical Associate

Clerical Associate

locationBoston, MA, USA
PublishedPublished: 12/22/2023
Full Time

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Everywhere you turn, you can feel it.  There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.  From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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Time Type:

Part time


Emergency Department

All Locations:

East Boston


The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.

Essential Duties and Responsibilities:

  • Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.Screens and redirects calls appropriately.
  • Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (wait list). Reviews emails received on a daily basis.
  • Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.
  • Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.

Qualifications and Requirements:

  • High School Diploma or G.E.D.
  • At least six (6) months in customer service or an office.
  • Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
  • Familiarity with use of personal computer in a Windows environment.
  • Bilingual skills (Demographic level) preferred.