Customer Access Assistant/UKHC

Job Title
Customer Access Assistant/UKHC


Requisition Number
RE50938


Working Title
Customer Access Assistant


Department Name
H3280:Command Center


Work Location
Lexington, KY


Grade Level
06


Salary Range
$16.20-24.82/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education


HS




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


3 yrs




Required License/Registration/Certification

None



Physical Requirements

The physical requirements of this position include: occasionally standing or walking with objects up to 10lbs-25lbs; regularly sitting at a computer workstations for extended periods of time with repetitive motions (such as typing).



Shift

Shift for this position is 2p-12a four days a week (specific days vary week-to-week), weekends and holidays required per dept needs. Open 24-hours/day, 365 days/year operation, including holidays, 40 hours a week.



Job Summary

Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC. Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services.

IEBC (Internal Employee Being Considered)



Skills / Knowledge / Abilities

Medical terminology desired. Ability and dedication to providing outstanding customer service. Ability to use multiple computer applications including a voice over the internet phone platform. Ability and desire to be a team player. Multitasking, typing, attention to detail and excellent communications skills required.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Some college preferred.



Deadline to Apply
07/24/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.