Workplace Diversity
Customer Service Rep II

Customer Service Rep II

locationRevere, MA, USA
PublishedPublished: 12/22/2023
Project Management / Professional Services
Full Time

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it.  There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.  From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

Interested in this position?  Apply on-line and create a personal candidate account!

Current Employees of EBNHC - Please use the internal careers portal to apply for positions.

To learn more about working at EBNHC and our benefits, check out our Careers Page at

Time Type:

Full time


Contact Center

All Locations:



Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.

We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.

This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.

As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.

*$1,000 Sign on Bonus!

Essential Duties and Responsibilities:

  • Schedule, reschedule, and cancel appointments.
  • Document clear and concise messages and route appropriately.
  • Appropriately transfers calls to other departments when required.
  • Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
  • Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.

Job requirements

  • High school diploma or GED required
  • Minimum of 1-year customer service, administrative, or call center experience
  • Excellent written and verbal communication skills
  • Judgment and problem-solving skills
  • Proficient in Microsoft Office Suite
  • Bilingual fluency in Spanish/English preferred
  • Knowledge of medical terminology and experience working with electronic medical record technology a plus

In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several career growth opportunities.

Come join our team and make a difference in patient care!