Workplace Diversity
Director, New Sales - Business Blueprint Sales

Director, New Sales - Business Blueprint Sales

locationPhoenix, AZ, USA
PublishedPublished: 6/16/2024
Full Time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate and small business clients to help them manage cash flow and increase profitability through a variety of automated expense management tools.

Key Responsibilities:

  • Hire and onboard top talent to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles.
  • Lead, mentor, motivate, and develop a team of 6 tele-based Managers of Business Development (MBD) focused on selling Business Line of Credit (BLOC).
  • Ensure Business Line of Credit (BLOC) sales performance results are achieved quarterly/annually, with adherence to internal governance and compliance standards. 
  • Create and maintain a strong culture of adherence to Compliance and regulatory guidelines to support and protect the Blue Box and our customers. Be a champion of and for Compliance within U.S. SME and GCS.
  • Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure and American Express Leadership Behaviors.
  • Develop exceptional relationships with cross functional partners and stakeholders across Business Blueprint, advocating for Blueprint Sales, the customer, and our colleagues. 
  • Understand the competitive commercial landscape and market trends, and how our products and strategies need to evolve to ensure marketplace advantage.
  • Create data-driven strategies which position team and organization for success.
  • Work with internal teams on behalf of clients to ensure the highest level of customer service.
  • Build a diverse and inclusive team, creating a space for colleagues with different experiences and viewpoints to have a voice.
  • Demonstrate exceptional leadership attributes including inclusivity, integrity, enterprise thinking, communicating frequently, candidly and clearly, while making collaboration essential.
  • Support team in office three days a week. 


  • Operate in a compliant and ethical manner at all times, uphold the Blue Box Values, and live the American Express Leadership Behaviors. 
  • Contribute to the success of Business Blueprint as a whole by being a thought leader amongst your peers.
  • Be able to successfully manage multiple workstreams while simultaneously supporting your team.
  • Become a subject matter expert (SME) on Business Line of Credit to support your team.
  • Consistently meet and exceed sales targets.


  • 3+ years of people leadership experience, preferably leading teams of 5+ in a sales, account management, or operations environment.
  • 5+ years of experience in the financial services industry, or similar highly-regulated industry.
  • 3+ years of sales experience selling to SMBs preferred.  
  • Financial fluency and familiarity with small business cashflow needs and cycles.
  • History of consistently exceeding goals in a compliant and ethical manner.
  • Proven ability to inspire through consultative coaching, development planning, recognition, and accountability.
  • Strong record of building diverse and inclusive teams, developing unified processes and procedures, and creating & executing on high level strategies. 
  • Record of leading through trust, transparency, integrity, and collaboration to build highly engaged and compliance focused teams.
  • Ability to be detail-oriented while maintaining a big-picture perspective, and strong follow-up skills. 
  • Record of leading through trust, transparency, integrity and collaboration to build highly engaged and compliance focused teams
  • Salesforce reporting experience a plus. 
  • Bachelor’s degree in business or related field preferred

Interpersonal skills we’re looking for:

  • Compliant & Ethical: Demonstrates unwavering ethical standards and honesty, make decisions based on fairness and transparency, and build trust through consistent and principled behavior.
  • Resilience: Demonstrate emotional intelligence and perseverance in the face of challenges and setbacks, while maintaining a positive outlook. 
  • Strategic Thinking: Approach complex problems and challenges with an enterprise mindset, thinking through the desired outcome and all parties involved.  
  • Change Management: Can handle rapidly changing priorities and projects, while guiding your team through periods of transition, and fostering a culture of adaptability and continuous improvement.
  • Empathy: Demonstrate genuine care about others. Understand and consider the perspectives, feelings, and needs of others.
  • Proactivity: Resourceful, self-motivated, has grit, and a positive "can-do" attitude; acts ethically and compliantly. 
  • Follow-Through: Demonstrate reliability and accountability in ensuring all necessary steps are taken to meet required outcomes and commitments 
  • Communication: Excellent communication and influencing skills, and ability to work across multiple channels with ease. 
  • Colleague Development: Ability to engage in feedback conversations with direct reports to support career development and individual performance. 

Salary Range: $115,000.00 to $190,000.00 annually + sales incentive + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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