Job Description:
Note: Fidelity will not provide sponsorship for this role.
Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 50M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.
The Expertise and Skills You Bring
Possess 2 to 3 or more years hands-on experience as a software engineer.
Bachelor’s degree in computer science or equivalent experience.
Proficient in Java, JavaScript, Strong UI experience in Angular/React or JavaScript.
Experienced in developing APIs, micro-services, CI/CD pipelines and using uDeploy, Jenkins or similar tools.
Experienced with Docker/Kubernetes and container-based deployment practices will be a plus.
Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation.
Hands-on Azure / AWS experience or desire to build cloud experience (e.g. certifications, training).
Working with Event Driven Architecture -- Kafka, Webhooks a plus.
Test Driven Development -- JUnit, Jasmine, Karma, Protractor, Jest, etc.
Familiarity with NoSQL (MongoDB, DynamoDB, etc.) a plus.
Ability to work independently and professionally in high pressure/visibility situations within tight timeframes.
Self-starter, curious, collaborative, innovative, eager to learn, and mentor others every day.
Certifications:
Category:
Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.