At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.
Position Summary:Responsible for the supervision of department reception and medical assistant teams. Create and maintain a smooth workflow process in assigned office location(s). Ensure that the office runs efficiently at all times and patient needs are met in a timely and customer service friendly environment. The Office Manager must be able to work without direct day to day supervision, exercising independent judgment. The Office Manager must be present on site during clinic hours. The Office Manager must be able to analyze problems and draw upon experience and background knowledge to see that solutions are reached, and assignments completed. The Office Manager is responsible for all phases of work, from determining priority to completion and monitoring for the accuracy and quality of work performed by department staff. The Office Manager oversees the physicians schedule and ensure reception and MA’s are adequately communicating and coordinating tasks, physician messages, and patient needs on a daily basis.
Essential Job Functions: Interacts daily with physicians to ensure proper flow of communication. Addressing patient complaints and resolving issues. Training of staff and or adjustments in processes if needed. Manage and coordinate time off. Oversees both reception and back office staff. Assigns duties and examines work for exactness, neatness, and conformance to Revere Health policies and procedures. Make changes in process where necessary to ensure conformance to Clinic policies. Identify and resolve problems in a timely and effective manner. Maintain harmony among workers and resolve grievances or disputes. Manage difficult, financial or emotional patient situations. Respond promptly to patient needs. Ensure good quality patient relationships. Attend meetings as required. Maintain physician’s schedules in scheduling software. Manage physician schedule medical assistant/reception duties and communication/harmony/efficiency between front and back end- and with providers. Develop office processes and procedures. Assist administrator with staff education and training. Review reports from billing to ensure proper information is maintained on patient demographics, insurance, and charge codes. Maintain department focus on customer service. Oversee Value Based Care efforts- ensure department goals are being met. Interview and select new hires coordinating with physicians and administrator. Perform performance reviews with supervisors and oversee and review the performance review process for assigned areas. May assist with budgets and monitoring financial performance for the practice.
Qualifications: Three or more years in Medical office or office management. Must have excellent interpersonal and communication skills. Ability to work alone with minimal supervision and as a team player working with physicians, administrator, and patients. Ability to generate reports for analysis and implement actions to resolve problems or improve office workflow.
Hours: Monday-Friday 8:00A-5:00P plus other hours/meetings as needed.