Workplace Diversity
Operations Manager - Northern Arizona Territory

Operations Manager - Northern Arizona Territory

locationPrescott, AZ, USA
PublishedPublished: 12/18/2023
Procurement / Operations
Full Time

Operations Manager - Northern Arizona Territory

As one of the nation's largest groups of physicians specializing in the care of patients with renal disease, Arizona Kidney Disease and Hypertension Center (AKDHC) has enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona since 1976. We are a professional medical association consisting of physicians and other vital support staff. To learn more about us, please visit our website:

AKDHC values our employees’ time and efforts. Our commitment to your success is enhanced by competitive compensation, depending on experience, and an extensive benefits package including:

  • Comprehensive health coverage: Medical, dental, and vision insurance subsidized at 70%-100%, depending on the plan the employee selects
  • Robust retirement planning: 401(k) plan available with employer matching
  • Financial security: Life and disability insurance for added protection
  • Flexible financial options: Health savings and flexible spending accounts offered
  • Well-being and work-life balance: Paid time off and holidays, including 168 hours to start and more added for each year of employment with AKDHC

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative atmosphere where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

As the Operations Manager, you will be responsible for maintaining their assigned offices' safe and stable functioning. You will monitor and provide cost-effective management of your areas by utilizing the tools and resources available to ensure your offices are staffed efficiently, run effectively, and develop strategies using their entire team to maintain stability when needed. You will also be responsible for your area's clinical operations, including, but not limited to, ensuring safe clinical practice within your offices, assessing and providing the ongoing development of your staff, and enforcing clinical policies.

Your essential duties and responsibilities as the Operations Manager will include the following (Other duties may be assigned):

  • Aligns with AKDHC's vision and mission, supporting the clinical strategy set by the CEO.
  • Develops and maintains knowledge of clinical practices, tools, EMR, and Employee Handbook.
  • Actively participates in clinical work to stay proficient and leads effective team meetings.
  • Monitors and evaluates staff knowledge, ensuring education on policies and protocols.
  • Trains new physicians to address performance issues, patient complaints, and physician concerns.
  • Manages Athena Dashboards, addresses staffing needs, and oversees office standardization.
  • Coordinates new office openings, serves as Anemia Management resource, and performs various assigned duties.

Supervisory Responsibilities:

Directly responsible for overseeing and developing the Area Managers and their offices. Works in the offices routinely to maintain skills and fill in when help is needed. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Duties include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Operations Manager's Requirements:

  • Associate degree (A. A.) and a Medical Assistant graduate from a certified school
  • 5-10 years of management experience preferred
  • Experience managing multiple locations a plus
  • Knowledge of AKDHC Intranet, DocTalk, Athena, and ability to utilize and filter information as needed.
  • Ability to utilize Excel is required.
  • Medical Assistant diploma or certification from a certified school and previous clinical management.

Join us and be part of a team that is changing lives every day.

We would love to hear from you if you are ready to impact our patients' lives significantly and further your career! Join our dedicated team and be part of something extraordinary.

Arizona Kidney Disease and Hypertension Center (AKDHC) is an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.