Patient Access Svc Rep Sr/UKHC

Job Title
Patient Access Svc Rep Sr/UKHC


Requisition Number
RE50923


Working Title
Emergency Department Registration Team Lead


Department Name
H3020:Admitting and Registration Services


Work Location
Lexington, KY


Grade Level
08


Salary Range
$19.00-30.09/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education

AA



Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience

2 yrs



Required License/Registration/Certification

None



Physical Requirements

This position will require sitting, standing and/or walking for extended periods of time.



Shift

Three 12.5 hour shifts per week, Sunday/Friday/Saturday 6:45am-7:15pm, with occasional weekdays and/or holidays per departmental needs.



Job Summary

The Patient Access Svc Sr oversees the daily processes of within the Emergency Department Registration work units. The lead partners closely with the Patient Access Supervisor to provide leadership coverage and presence to the registration work units in the hospital divisions. This individual is responsible for ensuring the effective processes through organizing, scheduling, and monitoring department workload. In addition, this individual will monitor work quality and productivity metrics and coordinate training as needed. The Lead will serve as the first line of escalation for staff questions on workflows and processes. The incumbent is responsible for training new staff, assisting in the planning and development of training materials, assisting in the development and implementation of quality assurance processes, and serving as a go-to resource to staff. This individual will be responsible for ensuring the effective operations of the day-to-day activities of Emergency Department Registration. This person will identify areas for improvements and develop plans for improving the quality of these processes. This position is customer service driven and the incumbent must have the ability to effectively promote positive customer service while working in a highly stressful and complex environment. The Lead can quickly assess an urgent situation and provide issue resolution and de-escalation.



Skills / Knowledge / Abilities

Decision-making, problem-solving, time management, communication, team building, conflict management and leadership skills.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Five (5) years’ experience in a patient access, healthcare revenue cycle or clinic operations role with progressive leadership responsibilities preferred



Deadline to Apply
07/24/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.