Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior User Experience Writer/Content Strategist to work in Fidelity’s Charitable group in Merrimack, NH!
The Role
Fidelity Charitable is seeking a Senior UX Writer/Content Strategist who is passionate about making charitable giving easier and more impactful. You will help design digital experiences that motivate donors to maximize their philanthropic efforts. In a fast-paced, collaborative, and data-driven environment, you'll create clear, engaging content for navigation, user flows, and communications tailored to donors, advisors, and associates.
You’ll collaborate with designers, researchers, business partners, marketing, and technology teams to create simple, streamlined experiences. With a passion for language and a strong sense of partnership, you’ll guide projects from concept to completion, using data and analytics to test, refine, and continuously improve content.
The Expertise You Have
- 5+ years of experience in UX writing or content strategy, with strong attention to detail and the ability to prioritize effectively.
- Strong portfolio showcasing clear, user-focused writing; experience in financial services is a plus.
- Skilled in collaborating with UX designers, researchers, product owners, and agile teams to create and test content that guides users while reflecting Fidelity Charitable’s voice and also aligns Fidelity’s standards and best practices.
- Familiar with journey mapping, empathy maps, priority guides, and integrating insights from UX research.
- Effective communicator who asks the right questions to clarify sophisticated processes and translate them into user-friendly language.
- Strategic thinker who connects the big picture to detailed, cohesive content across platforms.
- Proficient in influencing multi-functional teams on content architecture, delivery, and preferred practices.
- Proven success in delivering high-quality digital experiences across web and mobile through iterative testing and refinement.
- Understands systems thinking and how tools like CMS platforms and APIs impact content delivery.
- Comfortable presenting and defending content decisions with executives, legal, and other stakeholders, while remaining open to feedback.
About The Team
The Fidelity Charitable Experience Design team is a trusted partner across multiple giving experiences, user groups, and business units within Fidelity. We bring expertise in UX design, research, accessibility, mobile design, design systems, and strategic discovery to deliver thoughtful, user-centered solutions. The team works directly with stakeholders and agile squads to drive business outcomes that support our mission to make charitable giving accessible, simple, and effective.
The hourly pay rate range for this position is $71.00-90.00 per hour.