IS Technical Support Specialist III

Job Title
IS Technical Support Specialist III

Requisition Number
RE54497

Working Title

Department Name
3L810:ITS Information Service

Work Location
Lexington, KY

Grade Level
44

Salary Range
$43,805-70,075/year

Type of Position
Staff

Position Time Status
Full-Time

Required Education

BS

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

2 yrs

Required License/Registration/Certification

None

Physical Requirements

Lifting, pushing, and/or pulling objects up to 50+lbs; Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods, including data entry; Repetitive motion; Working in confined spaces.

Shift

7:30am – 4:30pm (Monday-Friday) hours of work may vary dependent upon situational factors, and require night, weekend, or holiday response.

Job Summary

Build What Matters in IT Support & Enterprise Technology

The University of Kentucky is seeking an experienced IS Technical Support Specialist III to join Information Technology Services. This position is part of UK’s evolving IT strategy and will report through the Technology Services department in Beyond Blue effective July 1, 2026.

This role supports enterprise technology operations across the university by delivering advanced technical support, systems administration, and customer-focused IT solutions that keep campus operations running efficiently.

You’ll contribute to the management, support, and optimization of enterprise systems while partnering with faculty, staff, and departments to resolve complex technical challenges and improve technology services.


What You’ll Do

• Build, configure, maintain, and support enterprise computer systems and technology infrastructure
• Provide advanced troubleshooting for hardware, software, operating systems, and enterprise applications
• Support incident and request management through direct customer interaction, service systems, phone, and remote support tools
• Manage system security, maintenance releases, upgrades, backups, restore activities, and automated virus protection
• Consult with customers and technical staff to determine system, hardware, and software needs
• Assist in enterprise systems design, testing, implementation, and standardization initiatives
• Provide both onsite and remote support services across the university community
• Document solutions, follow IT best practices, and maintain compliance with university and departmental standards
• Collaborate with team members to proactively identify and resolve technical issues

What You’ll Bring

• Experience troubleshooting and supporting Windows and macOS operating systems
• Knowledge of enterprise technologies including Microsoft SCCM, Windows Server, Microsoft products, iOS, macOS, and UEM platforms
• Strong customer service, communication, and organizational skills
• Ability to work independently while collaborating effectively within a team environment
• Experience supporting enterprise computer systems and responding to technical incidents and service requests
• Strong analytical and problem-solving abilities with attention to detail
• Ability to manage multiple priorities in a fast-paced support environment

Minimum Requirements

• Bachelor’s degree
• Two years of related experience

What’s In It for You

• Meaningful impact: Support the technology systems that power teaching, research, and campus operations
• Enterprise technology exposure: Work with enterprise infrastructure, endpoint management systems, and modern IT tools
• Growth opportunities: Expand technical expertise through hands-on enterprise support experience
• Collaborative environment: Partner with skilled IT professionals and university departments across campus
• Stable schedule with variety: Primarily Monday–Friday schedule with opportunities to support unique campus technology needs
• Professional development: Gain experience in enterprise support, systems administration, and technical consulting

Why Now?

The University of Kentucky continues to invest in enterprise technology and campus-wide IT infrastructure to support innovation, operational excellence, and the evolving technology needs of the university community.


In this role, you’ll help:

• Improve enterprise technology reliability and performance
• Deliver responsive, customer-focused IT support services
• Support campus-wide technology initiatives and standardization efforts
• Enhance operational efficiency through technology solutions

You’ll join a team where your technical expertise and customer service skills will have an immediate and lasting impact.

Skills / Knowledge / Abilities

Diagnose and troubleshoot PC/OSX hardware and software, excellent customer service,
ability to function independently as well as a member of a team.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Bachelors degree plus seven or more years of related experience preferred.
Apple Certified Macintosh Technician (ACMT) and/or Apple Certified Support
Professional (ACSP) preferred.
Driver’s License preferred.

Deadline to Apply
05/27/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.