Workplace Diversity
Watch Repair Technician, Watches & Fine Jewelry 5th Ave Flagship

Watch Repair Technician, Watches & Fine Jewelry 5th Ave Flagship

locationNew York, NY, USA
PublishedPublished: 4/15/2024
Full Time

Watch Repair Technician, Watches & Fine Jewelry 5th Ave Flagship

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Watch Repair Technician to join our Retail Team in the NYC Flagship Boutique. The role interfaces with our boutique team and is a key partner with our After Sales Service Center. The role will support the strong excellence in client experience. Acting as an ambassador for the brand, you will be responsible for delivering professional and seamless Quality Control, Repair, and Client support by providing the ultimate standard of Quality & After Sales services to the retail team.

Reporting directly to the Retail Operations Manager, you will provide support to the Watch and Fine Jewelry retail team and work closely with the After Sales Service coordinators to ensure smooth operations during the repair process.

What impact you can create at CHANEL:

  • Provide in-store technical experience as well as provide support for local boutiques
  • Drive and build the aftersales experience in store for our customers
  • Perform thorough physical inspection, testing, and diagnosis of client’s CHANEL watches and jewelry
  • Perform Watchmaking interventions and light jewelry repairs by respecting the Maison’s quality standards
  • Provide and share technical knowledge in Jewelry and Watchmaking for Staff interaction with clients
  • Act as a support to Staff from a technical standpoint when handling difficult aftersales cases in Boutique or in CMA
  • Interact with clients to bring expertise on most technical aspects or services needed for a piece
  • Offer technical advice to internal and external customers on product quality and functionality
  • Provide technical explanations and educate our clients on the way to wear and handle the Maison’s creations
  • Perform diagnosis for both Jewelry and Watches when the piece cannot be repaired on site and must be sent to the Repair Workshop (RW)
  • Follow any technical trainings provided by the Regional WFJ Trainer
  • Support inventory control, replenishment of spare parts and repair materials
  • Report all potential authenticity issues to management
  • Maintain a clean, neat, organized repair workshop including the work areas, equipment, and tools
  • Identify and report quality issues encountered while repairing items from stock and clients
  • Assist in developing and maintaining SOP for repair workshops to achieve both process and cost effectiveness
  • Work in accordance with Global guidelines and proactively making enhancements to improve efficiencies and productivity
  • Collaborate with the Central Repair Workshop on client repairs, spare parts orders, database updates, etc.

What you will bring to the team:

  • Acting as an ambassador for the brand, bring a proven competency of watch repair experience
  • Build a strong working relationship with our internal workshop and act as a support for the boutique team.
  • Immerse yourself fully into the retail environment with the confidence to interact with clients and at events and become an integral part of the client experience.
  • Understanding of the process for aftersales tasks, performing the initial analysis on all watches and jewelry items coming in for repair. Tasks will include, but not limited to:
    • Physical inspection, testing and diagnosis of incoming watches
    • All manner of repairs including repairs, maintenance, cleaning and or overhauls on watches
    • Picking of all parts/components needed and the physical disassembly, repair, replacement, overhaul or calibration and reassembly of all approved repair jobs as per clients request and or needs.
    • Complete testing and quality control of all completed watch repairs including but not limited to watch functions and water resistance of the case
  • Ability to work with boutique teams to update them on the status of repairs as well as liaise directly with customers to fully answer their technical queries on their pieces.
  • Collaborate with retail staff to maintain stock in first quality condition, including battery updates and light polishing of watches and jewelry.
  • Be responsible for logging in repairs, follow up all stages of the process, manage the spare parts inventory as well as undertake quality management of pieces in stock.
  • A good understanding of equipment needed to perform tasks and carry out basic checks to ensure machines and equipment are maintained in good working order and highlight any issues in a timely manner.

Position Logistics:

  • Problem-solving skills, proactive mentality, willingness to learn and grow
  • 5+ years’ experience in repairing luxury timepieces (diagnostics, battery replacement, etc.) and  basic experience with the 18K fine jewelry repairs (polishing, laser welding, findings replacement, engraving)
  • Formal training in watchmaking or equivalent experience
  • Computer system literate and able to enter data for claims and projects
  • Good understanding of equipment needed to perform tasks and carry out basic checks to ensure machines and equipment are maintained in good working order
  • Well-organized, detail-oriented, patient
  • Capable to eloquently explain diagnostic to the staff or client
  • Strong communication skills and a sense of diplomacy to communicate and reassure most demanding clients
  • Work collaboratively and be a team player
  • Standing/lifting to 20 lbs
  • The role is full time, 100% on-site, retail store environment
  • Flexible working hours (including weekends)
  •  Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.  
  • *Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.


  • The anticipated base salary range for this position is $27.30 through $39.00. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. 

Benefits and Perks:

  • Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund  
  • Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Membership) 
  • Generous paid time off policies to include vacation, holiday, sick and volunteer days  
  • 401K, and other incentives  
  • Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program 
  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

Additional Information: 

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

Diversity and Inclusion:

  • At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  
  • We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

CHANEL Community:

  • CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. 
  • Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 


  • CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. 
  • Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 

Arts and Culture:

  • We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

Fondation CHANEL:

  • Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    
  • For more information, please navigate to the Fondation CHANEL website here. 

Career and Leadership Development:

  • We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. 

*CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.