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<h3>Job Description:</h3><p><strong>Senior Systems Engineer - Platform Engineering</strong></p><p>Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.</p><p>The current contact call center platform resides on Genesys as well as Amazon Connect but candidates with other contact center experience or with a systems engineer or SRE background interested in learning the current platform and exploring other solutions for the contact call center platform are encouraged to apply.</p><p>The <strong>Expertise</strong> We’re Looking For</p><ul><li>Minimum 5 years experience preference in the voice/telephony area</li><li>Strong leadership and organizational skills</li><li>Good communication and presentation skills with strong problem solving and analytical skills</li><li>Experience with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation</li><li>Ability to work independently as well as collaboratively in high pressure/visibility situations within tight timeframes</li><li>Ability to learn about enterprise-scale platform architecture which includes considerations for high availability and business continuity.</li><li>Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP</li><li>Familiarity with Docker and container-based development and deployment practices</li><li>Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible</li><li>Experience managing, configuring and tuning Linux operating systems</li><li>Working knowledge of VoIP, SIP and data applications/networking</li><li>Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions</li><li>Softphone software installs, configuration and troubleshooting</li><li>System backups and reboots</li><li>Documentation of process and procedures as assigned</li><li>Ability to troubleshoot problems, perform dev unit testing/quality assurance, and support user acceptance testing to ensure successful project implementations. Provide the appropriate level of documentation and transition information for project efforts for application support and knowledge sharing as desired by methodology.</li><li>Experience supporting 24/7, continuous availability production environments</li></ul><p>The <strong>Skills</strong> You Bring</p><ul><li>You own the outcome by taking personal accountability for delivering strong results</li><li>You can collaborate with others in a team-oriented, fast-paced environment</li><li>You create clean and testable code that can be used as an example to less experienced engineers</li><li>You question the way things are done, always seeking to improve the productivity of the team</li><li>You can make the complex understandable. Solve complex problems, not just detect them</li><li>You believe automation is key to produce high quality software at an increasingly faster pace</li><li>Passion and intellectually curiosity to learn new technologies and business areas</li><li>Collaborating with others to help translate architectural standards into application level design</li><li>Creating intuitive solutions to real world business problems</li><li>Good communication skills, both through written and verbal channels</li><li>Good collaboration skills to work with multiple teams in the organization and understand when and how to escalate</li></ul><p>The <strong>Value</strong> You Deliver</p><ul><li>Understanding high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit</li><li>Focus on delivering work using engineering principles and best practices and beginning to understand how to help influence speed of delivery and improve quality of code</li><li>Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform</li><li>Executing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers</li><li>Using specifications to help improving monitoring &amp; telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive </li><li>Participating as needed to help with production incidents</li></ul><p>For more like this search #SWE</p><h3>Category:</h3>Information Technology

Fidelity Investments

Senior Systems Engineer

<h3>Job Description:</h3><h3><strong>The Team</strong></h3><p>This Senior Engineering position is in the Application and Infrastructure Security (AIS) Product Area in the Enterprise Cybersecurity business unit.</p><p>The AIS team is dedicated to delivering cutting-edge tools, libraries, and solutions that support and validate the implementation of security measures by Fidelity's vast application development community, comprising over 10,000 developers. As a team member, you will play a pivotal role in steering decisions, leading deployments, and crafting integrations with our current systems.</p><p>Our team consists of driven and committed individuals based in Galway and Dublin, all collaborating in a dynamic, agile work environment.</p><h3><strong>The Expertise You Have </strong></h3><ul><li>Hands on experience with automation &amp; pipeline implementation (Testing, Continuous Integration / Continuous Delivery pipeline).</li><li>Any application security experience Static Composition Analysis (SCA), Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), API protocols/frameworks (e.g., REST, SOAP, GraphQL, gRPC), Authentication and Authorization Protocols (OAuth2/OIDC/JWT etc.) would be considered a plus.</li><li>Understanding the secure coding practices.</li><li>Working experience with cloud environments (with AWS certification preferred) would be advantageous.</li><li>Experience with data processes, including but not limited to ETL, ELT, Data Modeling, and proficiency with BI tools like PowerBi, Tableau, or similar, as well as Oracle or equivalent RDBMS, is also advantageous.</li></ul><h3><strong>The Skills You Bring</strong></h3><ul><li>Proven knowledge and experience of engineering principles, patterns and practices</li><li><p>You are capable of designing and developing tools/applications using some of the following technologies: Unix and Shell scripting; Common programming languages such as core Java, Python, etc.; Popular opensource frameworks/libraries (e.g. Spring, SpringBoot, Apache Commons, etc.); SOA and API frameworks such as SOAP and REST; Pipeline/Build tools including GIT, Maven, Jenkins, Jenkins Core, and AWS CFT/CDK; Front end languages/frameworks including JavaScript/Typescript, jQuery, Angular, NodeJS, Springboard and React a plus.</p></li><li><p>Experience with modern agile engineering approaches and focus on operational excellence.</p></li><li><p>You have shown the ability to engage with other teams or vendors in a positive manner to collaborate to achieve a positive outcome</p></li><li><p>Excellent interpersonal and communication skills </p></li><li><p>Strong analytical skills and ability to tackle issues and work through ambiguous situations by making timely decisions based on facts, knowledge, experience, and judgement. </p></li><li><p>You have a passion for continual learning and are always ready to guide, support and/or mentor other members of your team! </p></li></ul><h3><strong>The Value You Deliver</strong></h3><ul><li>Design, develop, test, deploy and maintain SAST, SCA and secret scanning tools into the CI/CD pipeline and developer workflow tools.</li><li>Evaluate and leverage opensource or vendor technologies, to support the Fidelity development community in eliminating application security vulnerabilities from their applications.</li><li>Continued focus on engineering excellence, including improving automation, test coverage, release velocity and production health.</li><li>You are a creator and a doer who will help us tackle real-life problems and meet real consumer needs.</li><li>Document processes, configurations, and lessons learned to ensure knowledge transfer across the organization.</li><li>You have strong communication skills and technical expertise to drive and participate in meaningful discussions. You are a collaborative team-player in an autonomous team, owning all aspects of delivery (coding, quality, DevSecOps). You build relationships with key business partners and quickly establish trust to ensure effective delivery.</li></ul><p><em>At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.</em></p><p><em>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</em></p><h3>Category:</h3>Information Technology

Senior  Platform Engineer Cybersecurity (Open)

<h3>Job Description:</h3><p><strong>Principal Software Engineer</strong> </p><p>Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. </p><p>The <strong>Skills </strong>You Bring</p><ul><li>Bachelor’s degree in Computer Science or equivalent.</li></ul><ul><li>8+ years hands-on experience as a software engineer.</li></ul><ul><li>Proficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-services.</li></ul><ul><li>Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible.</li></ul><ul><li>Understanding of modern data architecture principals and patterns.</li></ul><ul><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation.</li></ul><ul><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity. </li></ul><ul><li>Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus.</li></ul><ul><li>Working with Event Driven Architecture -- Kafka, Webhooks.</li></ul><ul><li>Test Driven Development -- JUnit, Jasmine, Karma, Protractor, Jest, etc. </li></ul><ul><li>Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plus.</li></ul><ul><li>Ability to trouble-shoot complex data issues across the e2e technology stack.</li></ul><ul><li>Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training).</li></ul><ul><li>Demonstrated experience as engineer responsible designing, developing, testing, supporting, and troubleshooting the Contact Center products. </li></ul><ul><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes.</li></ul><ul><li>Self-starter, curious, collaborative, innovative, eager to learn and teach others every day.</li></ul><ul><li>Experience with Data Engineering skillset would be a plus.</li></ul><p>The <strong>Value</strong> You Deliver </p><ul><li>Write high-quality code for our applications that is reliable, scalable, and reusable.</li></ul><ul><li>Understand the leadership vision and execute on that vision.</li></ul><ul><li>Strengthen and promote the culture of innovation by setting examples.</li></ul><ul><li>Find creative ways to get things done, and do them right.</li></ul><ul><li>Foster a culture of best in class software engineering practices.</li></ul><ul><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest.</li></ul><ul><li>Ensure the high level of integrity in the team.</li></ul><ul><li>Take ownership and accountability for figuring out what needs to be done.</li></ul><h3>Category:</h3>Information Technology

Principal Software Engineer

<h3>Job Description:</h3><p>Are you interested in serving the needs of millions of customers by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? Our chapter comprises of people that work on a wide range of applications like Fidelity.com. We're looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver the best omni channel experience to our customers.</p><h3><strong>The Purpose of Your Role</strong></h3><p>Our teams build and contribute to Fidelity Investments digital presence. As a developer, you will help us build a user experience and the underlying platforms needed to support our digital presence.</p><p>You’ll craft, own, build and support features at every stage of the software development lifecycle for a world class web experience. Your ideas will improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. We're looking for highly motivated individuals who work well in a collaborative, iterative, mission critical, and fast-paced environment.</p><h3><strong>The Expertise We’re Looking For </strong></h3><ul><li>You have a <strong>passion for technology</strong> and can navigate your way across complex and rapidly-changing landscapes by staying on top of latest trends and thrive by sharing knowledge.</li><li>Are a <strong>creator, a doer, and a disruptor</strong> who will help us solve real-life problems and meet real customer needs. You’ll be helping us build things, taking an idea, and creating rapid prototypes that are shippable and learn from real-life feedback.</li><li>Are comfortable to be a <strong>self-starter</strong>, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”?</li><li>Are <strong>experienced with the tools of the trade</strong> including a variety of modern programming languages and frameworks</li><li>Care about cycle time and use <strong>CI/CD practices</strong>, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles</li><li>Stay on top of <strong>Algorithms, Data Structures and Design Patterns</strong> and love the challenge of building highly scalable systems that can support thousands of transactions/sec.</li><li>Have a <strong>mindset of test first development</strong> and are experienced in modern test frameworks. We believe in testing and that quality is everyone’s job.</li><li>Are <strong>data-driven</strong> and can measure, collect and use data to make decisions. We understand the value of intuition and the need to balance decisions accordingly.</li><li>Have <strong>strong communication skills and technical expertise</strong> to drive and participate in meaningful discussions.</li></ul><h3><strong>The Skills You Have</strong></h3><ul><li>Ability to triage, complete root cause analysis, and be decisive under pressure</li><li>Ability to creatively tackle new, exciting problems in a dynamic environment</li><li>Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships</li><li>Positive relationship building, interpersonal and influencing skills</li><li>Technical acuity and engineering mentality</li><li>Experience working with CI/CD pipelines and driving automation.</li></ul><h3><strong>The Skills You Bring</strong></h3><ul><li>8+ years of software development experience</li><li>You embrace customer-first mentality and enjoy developing user-friendly web applications that solve real life problems</li><li>Strong experience with Angular 12+ or React, Redux/NgRx and TypeScript</li><li>Experience with micro front end architectural patterns.</li><li>Expertise with test automation tools and frameworks e.g. Cypress, Playwright, Jest and Storybook.</li><li>Critical problem-solving skills</li><li>Passionate, opinionated about writing clean, testable, readable, and easily maintainable code with a test-first development approach</li><li>Familiarity with developing features for our web experiences using Angular and Microservices in NodeJS/NestJS/GraphQL.</li><li>Working with our product team to ensure we are building the right features based on scope and customer value</li><li>Contributing back to the team by developing solutions that help improve developer efficiency or sharing knowledge about new techniques and technologies.</li></ul><h3><strong>How Your Work Impacts the Organization</strong></h3><p>We believe that diversity in background and experience will foster an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers.</p><p>Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels. People who are great cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge.</p><h3>Our culture code is simple</h3><ul><li>We share knowledge to empower and connect everyone</li><li>We live outside our comfort zone.</li><li>We believe life is too short to not love what you do</li><li>We know amazing people create great opportunities</li><li>We are customers.</li><li>We favour autonomy and take ownership</li><li>#SWE</li></ul><h3>Category:</h3>Information Technology

Principal Front End Software Engineer - Galway

<h3>Job Description:</h3><p>We're looking for a passionate Senior Software engineer to help us deliver the best in class customer experience for our retail customers. Ideal candidate will have strong expertise in web development and testing practices using open source technologies, with a passion for leveraging the right tools and frameworks to guide the development and testing of stable, robust, and resilient web apps that best serves our customer base.</p><p><strong>The Purpose of Your Role</strong></p><p>Our teams build and contribute to develop and support digital capabilities on fidelity.com, Serving retail customers. As a Software Engineer, you will be an integral member of a dynamic team building world class products and customer experiences, “automating all the things”, in support of our rapidly expanding product portfolio. </p><p>You'll have the opportunity to contribute ideas to improve our products as well as develop your skills, learn new technologies and languages. We're looking for highly motivated individuals who work well in a collaborative, iterative, and fast-paced environment.</p><p><strong>The Expertise We’re Looking For </strong></p><ul><li>5+ years of professional experience in designing and developing web application using either Angular/Vue.js/React, Typescript and NodeJS.</li><li>Have a <strong>mindset of test first development</strong> and are experienced in modern test frameworks. We believe in testing and that quality is everyone’s job.</li><li>You have a <strong>passion for technology</strong> and can navigate your way across complex and rapidly-changing landscapes by staying on top of latest trends and thrive by sharing knowledge.</li><li>Are comfortable to be a <strong>self-starter</strong>, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”?</li><li>Care about cycle time and use <strong>CI/CD practices</strong>, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles</li><li>Have <strong>strong communication skills and technical expertise</strong> to drive and participate in meaningful discussions.</li></ul><p><strong>The Skills You Bring</strong></p><ul><li>5+ years of hands-on experience with designing and building large scale web applications.</li><li>Strong in either Javascript/TypeScript, Angular/ Vue.js/React, NodeJS, , CSS, HTML &amp; Browser Developer tools.</li><li>Experienced in defining test strategy and setting up Test Automation framework for web applications using frameworks like Cypress or Puppeteer.</li><li>Working knowledge of unit testing and mocking frameworks.</li><li>Strong Debugging and troubleshooting skills.</li><li>Knowledge of end-to-end DevSecOps automation with CI and CD pipelines including Unit, Component, Functional, Performance, and Security test automation.</li><li>Strong knowledge in application development with micro architectures.</li><li>Good knowledge of HTTP and REST APIs .</li><li>Strong knowledge of database design fundamentals.</li><li>Linux, Shell Scripting, Docker and AWS Cloud certification will be a plus</li><li>Certifications in, and working experience with, AWS/Azure is a plus.</li></ul><p><strong>The Value You Deliver </strong></p><ul><li>Collaborating with architecture, security, and UXD to build architecturally compliant apps</li><li>Leading development effort by defining architecture and tech stack</li><li>Owning the outcome and making sure features are delivered with quality and on time</li><li>Gathering requirement from stakeholders and communicating them with the team</li><li>Designing web experiences thinking from a customers point of view</li><li>User Test Driven Development practices to deliver high quality products</li></ul><h3>Category:</h3>Information Technology

25 Full Time Jobs in County Galway