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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures.&nbsp; &nbsp;It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events. Operational Resilience program is part of the Business Continuity Management (BCM) team in Enterprise Shared Services (ESS) at American Express.&nbsp; This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services.&nbsp; The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.As the Senior Manager of Operational Resilience, you will be part of a team of professionals assisting to design and implement the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. In addition, you will also be responsible for supporting crisis monitoring and reporting for potential enterprise operational disruptions and crisis response for actual disruptions.&nbsp;Key Responsibilities:&nbsp;<ul><li>Collaborate with various stakeholders to develop and implement the Operational Resilience framework, including but not limited to:&nbsp;</li><li>Creation and maintenance of procedures, and standards</li><li>Engage in depth reviews to establish and maintain the Critical Business Services (CBSs) including mapping of dependencies to locations, people, third parties, and systems, and defining impact tolerance levels for potential outages</li><li>Conduct resilience assessing initiates - including Critical Business Services scenario testing, in collaboration with the CBS owner and related operational programs, such as Information Security, Information Technology, Operational Risk and Third Party Risk Management</li><li>Serve as trusted advisor, offering constructive feedback and challenge resilience plans</li><li>Support Operational Resilience reporting to required committees and AXP Board&nbsp;</li><li>Partner with operational resilience teams in international markets to ensure consistent implementation of operational resilience framework</li><li>Stay updated on industry trends and evolving global regulatory requirements around Operational Resilience.</li></ul>Minimum Qualifications:Experience and Background:<ul><li>6+ years’ experience in Operational Resilience/ Risk Management and/or Business Continuity. Experience in 1st line and 2nd line role is preferred</li><li>Demonstrated track record in designing and executing resilience assessing initiatives – including dependency mapping, impact assessments, and scenario testing</li><li>Strong understanding of American Express products, services, and organizational structure&nbsp;</li><li>Strong problem-solving skills; ability to see the big picture with attention given to critical details.&nbsp;</li><li>Demonstrated ability to successfully manage multiple priorities under pressure.&nbsp;</li></ul>&nbsp;Leadership Skills:<ul><li>Demonstrate thought leadership to understand complex processes and provide credible challenge.</li><li>Excellent relationship, collaboration, and presentation skills with ability to interact and influence stakeholders in a matrixed organization.&nbsp;</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.&nbsp;</li><li>Ability to communicate key risks to colleagues, business partners, and senior leaders&nbsp;</li></ul>Preferred Qualifications:<ul><li>Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) is preferred.&nbsp;</li><li>Bachelor’s degree required; MBA or advanced degree preferred&nbsp;</li><li>People Leadership experience preferred.&nbsp;&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

American Express

Senior Manager - Operational Resilience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.About the Role&nbsp;The Product Manager role at American Express is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices – sweating every fine detail when it comes to developing the most effective technology led solutions to improve our customer’s digital experiences.Digital Acquisition is one of the largest investment areas at American Express.As part of the broader Enterprise Digital &amp; Data Solutions team focused on consumer acquisition, you will be responsible for helping to evolve a world class web &amp; mobile application that supports the GCS business and fuel business growth. This team, US Commercial Card Shop, manages, develops, and innovates our customer acquisition site &amp; experience for prospects and cardmembers for card &amp; banking portfolios.The Product Manager will be responsible for the Site strategy, A/B Testing plans, and product roadmap creation and execution.The individual’s day-to-day involves input and collaboration across UX, feature/epic identification, backlog prioritization, translation of features into user stories for our engineering team, and Agile delivery. This individual can also expect to lead a small team of Product Analyst/Product Owners.Being a part of the product team means cultivating close partnerships with several teams, including: Marketing, who translate core business needs into a direction for the site and who manage day to day operations, content &amp; offer strategy; Tech, who develop the code and bring the features to life on the site; Analytics, who provide thorough reporting and custom analysis on our tests and site performance.What type of work can you expect to do in this role at American Express?<ul><li>Strategy – Drive end-to-end strategy, development and execution of new and emerging digital products,&nbsp;services and/or technology platforms, following a User Centered Design approach</li><li>Ideation – Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.</li><li>Agile principles – Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and conducting usability testing.</li><li>Projects – Create and manage projects from concept through production, engaging the necessary teams to shape a rich and engaging customer experience</li><li>Leverage data-driven insights to inform the product development lifecycle.</li><li>Stakeholder management – Influencing a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk) and collaborate across teams</li><li>Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services</li></ul>Qualification and Experience Required<ul><li>Bachelor’s or Master’s degree in Business, Marketing, Engineering, Analytics, Economics or a related field </li></ul>Functional Skills Needed<ul><li>Demonstrated interest in digital space and strong understanding of digital product development </li><li>3 years of experience with digital product development, data strategy or analytics </li><li>Proven ability to demonstrate effective Stakeholder Management </li><li>Excellent Communication skills </li><li>Prior experience of people leadership will be a big plus</li></ul>Technical Skills Needed&nbsp;<ul><li>Proven ability to define, manage and own product roadmap&nbsp;</li><li>Experience with Agile Framework including familiarity with Rally and JIRA </li><li>Knowledge of AXP digital acquisition platforms and channels will be big plus </li><li>Experience in driving medium and large-scale capability initiatives on mobile/web </li><li>Strong analytical, problem-solving/quantitative skills including any prior experience with programming languages or Front-end web frameworks&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.OverviewWith a focus on digitization, innovation, and analytics, the Enterprise Digital and Data Solutions (EDDS) business unit creates central, scalable platforms and customer experiences to help markets across all of these priorities.Our charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all its remit. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.The American Express Enterprise Digital Experimentation &amp; Analytics (EDEA) department leads the Enterprise Product Analytics and Experimentation charter for Brand &amp; Performance Marketing and Digital Acquisition &amp; Membership experiences as well as Enterprise Platforms. The focus of this collaborative team is to drive growth by enabling efficiencies in paid performance channels &amp; evolve our digital experiences with actionable insights and analytics. EDEA specializes in using data around digital product usage to drive improvements in the acquisition customer experience to deliver higher satisfaction and business value.How will you make an impact in this role?<ul><li>Deliver strategic analytics focused on digital acquisition and membership experiences.</li><li>Define and build key KPIs to monitor the channel/product/platform health and success</li><li>Support the development of new products and capabilities</li><li>Deliver read out of campaigns uncovering insights and learnings that can be utilized to further optimize the channels</li><li>Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable</li><li>Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with American Express closed loop data</li></ul>Minimum Qualifications<ul><li>Advanced degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science)</li><li>Experience with Big Data programming languages (Hive, Spark), Python, SQL</li><li>Experience in large data processing and handling</li><li>Ability to work in a dynamic, cross-functional environment, with strong attention to detail</li><li>Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment</li><li>Experience in building data reports and dashboards </li></ul>Preferred Qualifications<ul><li>Strong analytical/conceptual thinking competence to solve unstructured and complex business problems </li><li>Ability to articulate key findings to senior leaders/partners in a succinct and concise manner</li><li>Basic knowledge of statistical techniques for experimentation &amp; hypothesis testing, regression, t-test, or chi-square test</li><li>Strong programming skills</li><li>Understanding in data science techniques </li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Analyst-Data Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?Global Merchant Services is the merchant acquirer, processor and marketing partner for the millions of merchants around the world who accept American Express Cards. The Director of Global Merchant and Network Services Financial Planning and Analysis is responsible for providing and enabling centralized financial business analysis, decision support and strategic analysis for the Global Merchant and Network businesses.The role sits within the BU FP&amp;A organization, partnering closely with the GMNS CFO, Controllership, and other Corporate Planning teams. The Director will own end-to-end GMNS P&amp;L reporting &amp; forecasting activities and lead deep-dive results analytics, with a particular focus on driving comprehensive financial insights and a clear trajectory of the overall business momentum to finance leadership.In addition, the director is expected to play an active role in enhancing the results and analytics capabilities of the organization, leveraging technology tools to support emerging data capabilities. The Director should be a self-starter who is comfortable challenging ideas, deliver superior analytics, and own complex deliverables in a global organization.&nbsp;This is an excellent opportunity for an individual to lead a strong global team and develop deep knowledge of the GMNS business, with regular and meaningful exposure to senior leadership, influencing executive reporting materials and messages.Responsibilities:This position will lead a team based in New York &amp; India responsible for the following:<ul><li>Lead Annual Plan, Long range planning, &amp; Monthly forecasting for the GMS business, especially focusing on key drivers such as volume impact to Merchant revenue streams, interest rate volatility on Net Interest Income, and OPEX management</li><li>Drive detailed insights on GMNS P&amp;L, including variance analytics, trend analysis and key messages, catering to diverse customer needs across GMNS CFO and CP&amp;A senior leadership</li><li>Partner on ad-hoc analytical projects from GMNS President’s Office and GMNS LFO, partnering closely across a wide range of stakeholders</li><li>Enhance and automate AXP systems for planning &amp; reporting cycle: leverage emerging technology and capabilities to drive improvements to enhance effectiveness and efficiency of planning and results processes; develop tools to enhance the monthly results process and focus on the core growth trends in the business</li><li>Proactively monitor changes to the internal and external environment, linking them to financial impacts.</li><li>Build, maintain, and leverage excellent relationships with key Finance and Business colleagues.</li><li>Lead a global team - coach, mentor, and develop a talented team of colleagues</li></ul>Minimum Qualifications:<ul><li>6+ years of experience in Finance</li><li>Track record of building relationships to influence decisions and drive results</li><li>Strong analytical, organizational, and problem solving skills</li><li>Adept at interpreting financial information to derive business insights</li><li>Ability to synthesize complex data into an easy-to-understand message</li><li>Experience with prioritizing multiple requests and managing tight deadlines</li><li>Highly motivated with strong sense of accountability, initiative, and a ‘can-do’ attitude</li><li>Strong customer focus with ability to anticipate needs and desire to meet them</li><li>Proven people leadership skills demonstrating ability to develop and inspire through coaching and recognition</li><li>Knowledge of Oracle and TM1 required</li></ul>Preferred Qualifications:<ul><li>Lumi and other analytical experience will enhance any application</li><li>MBA background will enhance any application</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Finance, GMNS FP&A/P&L Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Data Governance &amp; Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.&nbsp; EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.Primary Responsibilities:<ul><li>Define, manage and own the product Backlog for Lumi Portal for self-serve capabilities like Data Ingestion, Data Discovery, Project Spaces etc.</li><li>Create training content, short videos and documentation to ensure colleagues are aware of the latest capabilities</li><li>Manage product roadmap in collaboration with engineering and design functions </li><li>Work closely with stakeholders to translate business needs into concrete requirements </li><li>Work with engineers on a day-to-day basis to execute requirements into end products </li><li>Perform relevant testing (SIT, UAT, PIV) </li><li>Partner with Business Support team (SABE) to troubleshoot critical issues at hand</li><li>Collaborate with cross-functional partners across multiple lines of businesses to capture requirements</li></ul>Qualification Requirements:<ul><li>Ability to translate complicated business requirements into multiple solution options</li><li>Excellent interpersonal skills, must be comfortable working on a diverse team spanning multiple locations </li><li>An ability to deal with a fast pace and changing&nbsp;needs&nbsp;</li><li>Excellent written and verbal communication skills&nbsp;</li><li>Understanding of basic Agile principles and/or experience in Agile Product Development&nbsp;</li><li>Experience with SQL and Microsoft suite of products </li><li>Experience with Figma, Adobe Analytics and Google Cloud is a plus </li><li>Bachelor’s degree in computer science, information systems or related field, or equivalent work experience&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Digital Product Management; Lumi Portal

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Unleash your analytical skills to define the future of how we serve our customers.&nbsp;The Performance &amp; Insights team, within Sales Enablement, Pricing &amp; Transformation (SPT), is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering insights that drive GCS growth.The analyst will work very closely with several cross-functional partners including US SME Tele Sales LT, US SME Marketing, Finance, Risk and other key partners. S(he) will be a key subject matter expert for the business teams in ensuring the broader organization’s ability to achieve success both strategically and tactically. Specifically, this role will be focused on optimizing our Tele Sales and Digital Sales Team strategies in US SME.&nbsp;The ideal candidate will coordinate across key partners within US SME to ensure there is alignment and collaboration on strategic priorities. S(he) will possess analytical proficiency, intellectual curiosity, a proactive nature, and high attention to detail.&nbsp;How will you make an impact in this role?<ul><li>Strong Analytical Skills:&nbsp;Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions; Have outstanding knowledge of Hive and SQL encompassing data manipulation and statistical modeling/data-mining techniques</li><li>Superb Communicator:&nbsp;Ability to drive alignment among customers and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization</li><li>Strategic Mentality:&nbsp;Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance</li><li>Results Driven:&nbsp;High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change</li><li>Out of the Box Thinking:&nbsp;Challenge status quo, innovate, and harbor strong curiosity</li><li>Multi-Disciplinary Leadership:&nbsp;Ability to lead multiple and sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes</li></ul>Minimum Qualifications<ul><li>1+ years of relevant work experience</li><li>Bachelor’s Degree required, preferably in a quantitative field (e.g., Economics, Finance, Accounting, Statistics, Data Analytics, Engineering)</li><li>Proficiency in SQL and other analytical tools</li><li>Ability to extract and organize complex datasets</li><li>Ability to address performance issues and to manipulate both structured and unstructured data</li><li>Advanced knowledge of Microsoft Office Suite (Excel pivot, macros, deck-writing)</li><li>Proven track record of independently developing novel analytical solutions optimizing business processes</li><li>Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills</li><li>Ability to deliver results, work independently, and prioritize tasks</li><li>Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges</li></ul>Preferred Qualifications<ul><li>2+ years of relevant work experience</li><li>Proficiency in Python and Tableau is a plus</li><li>Masters Degree&nbsp;preferably in a quantitative field (e.g., Economics, Finance, Accounting, Statistics, Data Analytics, Engineering)</li><li>Ability to present to senior leadership or senior stakeholders</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Analyst - Data Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?<ul><li>Support design, governance, and establishment of the Exam Review and Preparedness team</li><li>Conduct readiness assessments for impacted areas prior to the start of regulatory exams/reviews to identify potential gaps and solutions.</li><li>Prepare possible examiner questions and suggested responses and develop exam training and external storyboard materials.</li><li>Review exam documentation requests, exam meeting materials, First Day letters / review announcements to provide consistency across teams for appropriate responses/submissions.</li><li>Support tracking and monitoring of requests and meeting materials, schedule exam / review meetings, prepare status updates (presentation material) and capture supporting documentation in a centralized repository.</li><li>Support the development of management action plans / remediation activities and assist in the closure of MRA’s / MRIA’s.</li><li>Collaborate with colleagues across groups within American Express to drive consistency in exam preparedness and management.</li><li>Contribute to driving continuous process improvements, strengthen controls, and enhance process documentation.</li><li>Flexibility to work a hybrid schedule.</li></ul>Minimum Qualifications:<ul><li>3+ years of experience in Regulatory reporting. </li><li>Strong understanding of U.S. Regulatory and U.S. GAAP requirements. </li><li>Ability to manage multiple priorities, drive projects, and work well under tight deadlines. </li><li>Strong written/oral communication, relationship building, presentation and collaboration skills. </li><li>Proven ability to effectively interact with all levels and stakeholders of an organization.</li><li>Graduate degree, CPA/Chartered Accountant, or similar qualification.</li></ul>Preferred Qualifications:<ul><li>Prior experience assisting with regulatory exams preferred.</li><li>Prior experience assisting with the preparation of regulatory reports, such as the FR Y-9C, FFIEC 031 Call Report, FR 2052a preferred. </li><li>Banking/financial services experience preferred. </li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Financial Analyst - Regulatory Reporting

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Global Real Estate &amp; Workplace Experience (GREWE)Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.<ul><li>GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day</li><li>GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost</li><li>Strategic Priorities:<ul><li>Portfolio: Best buildings in the best places at the most competitive costs</li><li>Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand</li><li>Hospitality: Frictionless experiences for colleagues across moments that matter</li><li>Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk</li></ul></li></ul>The VP, GREWE Operations Excellence &amp; Risk Management is a key leadership position in the organization, leading a team responsible for creating and deploying global facility risk management programs, controls and compliance, and workplace safety in support of American Express’ global facility footprint.&nbsp; These programs will identify, assess, and mitigate risks within our facilities to protect assets, colleagues and operations.&nbsp; This leader will bring expertise in operations management, safety, compliance, and facility risk management.Tasks/Duties/Responsibilities&nbsp;Risk Assessment and Management<ul><li>Risk Identification: Identifying potential risks across various areas of the organization. </li><li>Risk Assessment: Evaluating the likelihood and potential impact of identified risks. </li><li>Risk Mitigation: Developing and implementing strategies to reduce or eliminate identified risks. </li><li>Policy and Procedure Development: Creating and maintaining risk management policies and procedures. </li><li>Monitoring and Reporting: Continuously monitoring risks and reporting on their status and effectiveness of mitigation efforts.</li></ul>Supplier Governance and Performance Management&nbsp;&nbsp;<ul><li>Leads the Development of annual GREWE Goals &amp; Objectives (G&amp;Os), performance dashboard and metrics, and their communication/cascade throughout the organization</li><li>Creates and deploy programs to monitor, analyze, and improve supplier performance to ensure quality, cost, and delivery targets are met, while also managing supplier relationships and implementing governance processes.</li><li>Leads global supplier relationship management.</li><li>Management and measurement of G&amp;O execution</li><li>Development and maintenance and cascading global GREWE performance measures, scorecards, metrics and dashboards for all region and functions</li><li>Translating the performance measures into business value terms for all businesses across AXP</li></ul>Controls and Compliance&nbsp; &nbsp; &nbsp; &nbsp;<ul><li>Lead the GREWE controls and compliance team responsible for oversight, tracking and reporting of operational risk events (OREs), TLM processes and other control management issues</li><li>Responsible for working across GREWE to proactively mitigate control risk and swiftly close out open compliance events.</li><li>Represents GREWE on compliance teams, in audits, and partners with second and third line functions.</li></ul>Workplace Safety&nbsp;&nbsp;<ul><li>Lead the development, implementation, and control of comprehensive safety programs that comply with relevant regulations (e.g., OSHA). </li><li>Partner with Security, Wellness, CEG (Colleague Experience Group) and other AXP functions to deliver the most impactful safety programs.&nbsp;</li><li>Develop and implement safety policies and procedures. </li><li>Establish and maintain emergency response plans related to colleague safety.</li></ul>General GREWE Leadership Support&nbsp;<ul><li>Scrubbing P&amp;L performance and simplification of the GREWE annual budget to ensure spend on the highest and best value for AXP</li><li>Leading a business process governance capability for standardization of core enabling processes across GREWE</li><li>Managing the Organization effectiveness capability, including sponsorships, scholarships, apprenticeships program, and coordination with external groups.</li></ul>Other Duties&nbsp;&nbsp;<ul><li>Position will serve on the GREWE global LT</li><li>Members of this organization serve as key contacts to the leaders across the AXP control and compliance ecosystem</li><li>Rotating member of other councils as appropriate</li><li>Must establish sound working relationships with the VP, GREWE and the leadership team</li></ul>Preferred Qualifications<ul><li>Minimum of 15 years of Operations, Engineering, Business, or project management experience is required</li><li>Mastery of large program leadership, governance, and orchestration is essential</li><li>Minimum of 5 years managing global teams</li><li>Deep knowledge of real estate, facilities, and engineering capabilities – specialized in risk management and operations</li><li>Outstanding collaboration, connect, influence, and shaping skills</li><li>University/Bachelor’s Degree or Equivalent experience&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsUS Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

VP, Global Real Estate and Workplace Experience (GREWE) - Operational Excellence & Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Global Real Estate &amp; Workplace Experience (GREWE)Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.<ul><li>GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day</li><li>GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost</li><li>Strategic Priorities:<ul><li>Portfolio: Best buildings in the best places at the most competitive costs</li><li>Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand</li><li>Hospitality: Frictionless experiences for colleagues across moments that matter</li><li>Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk</li></ul></li></ul>The Vice President, GREWE Americas Operations is a key leadership position in the organization, leading a team responsible for end-to-end footprint operations across North and South America for American Express.Tasks/Duties/Responsibilities:End to End Operations Responsibilities&nbsp;<ul><li>Leads an organization of 2,000 people to deliver end to end services (Workplace Experience, Project Delivery, Facilities Operations) in 4 countries in North and South America<ul><li>Responsible for 10+ properties, 3.5+ million square feet</li><li>Oversees and leads an organization of 20+ internal Amex employees, and 2,000+ external employees</li><li>Supports workplace and facilities for over 22,000 Amex colleagues</li></ul></li><li>Delivers P&amp;L impact across a budget of $360 million annually P&amp;L</li><li>Responsible for the WHQ campus strategy and operations, including partnerships with local stakeholders (landlords, city, neighbors, tenants, etc.)</li><li>Executive leadership to deliver end to end Amex property strategies for the Americas<ul><li>Footprint Planning:&nbsp; Deliver master plans for all major campuses in the Americas region, focused on improving workplace experience and delivering profitability</li><li>Lead the delivery of FM Operations:&nbsp; driving operations excellence, reducing down time, proactively mitigating risk, and delivering the most efficient properties possible</li><li>Executive oversight (dotted line) of a regional project delivery activities to manage/deliver projects supporting Americas footprint transformation</li></ul></li><li>Accountable for site risk management including EHS, crisis management, and maintaining quality</li></ul>Management of our World HQ Location&nbsp;<ul><li>Leads a team of cross functional leaders and functional experts to manage Amex’s NYC headquarters.</li><li>Establish and cultivates a close business relationship with key Amex leaders, especially at the EC level, to develop a WHQ plan and deliver operations excellence.&nbsp; This will be in partnership with the SVP, GREWE.</li></ul>Executive / Customer Engagements&nbsp;<ul><li>Direct executive engagement with Executive Committee members, Global Services Group LT, leadership teams across the Americas, Amex country managers, finance, etc. on a routine basis</li><li>Establishes key relationships with internal executives and customers to deliver service levels and meet business milestones in support of objectives.&nbsp; A close back-up and advisor to SVP, GREWE in this area.</li></ul>Preferred Qualifications&nbsp;&nbsp;<ul><li>Minimum of 15 years of Operations or CRE or facilities experience (or equivalent) is required.&nbsp;</li><li>Minimum of 10 years managing large teams</li><li>Deep knowledge of operations management, real estate, hospitality, FM, and/or delivering capital projects in a footprint environment</li><li>University/Bachelor’s Degree or Equivalent. Degree in operations, business, or MBA is strongly preferred.&nbsp;</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsUS Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

VP, Global Real Estate and Workplace Experience (GREWE) Americas Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Senior Manager – Creative (Paid Media) The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering outstanding marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Paid Media team within USCM is a ‘Center of Excellence’ focused on delivering best-in-class digital acquisition marketing that drives scaled demand for Consumer products and services. The Senior Manager, Creative Strategy &amp; Acquisition Marketing , reporting to the Director of Paid Media, is a highly visible role, that will lead creative strategy and planning, enhance performance through superior creative, and influence across broader acquisition channels. This role involves creating and launching new creative content across various media platforms, developing a unified production process for multiple campaigns, leading a team of internal and external partners, and serving as a subject matter expert. The ideal candidate will be a strategic thinker who thrives in a collaborative, fast-paced, and visible environment and is passionate about shaping the future of acquisition media and marketing through creative and production leadership.&nbsp;Key Responsibilities:·Set the agenda for Paid Media Creative taking a customer-centric &amp; performance approach·Develop and maintain annual creative production calendar across multiple priorities·Support the development of strategic parameters including clear messaging architectures, &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;frameworks and visual identities to align communications to goals·Operate within a flexible team structure and collaborate with cross-functional internal partners to develop and optimize messaging/creative within larger integrated workstreams·Coordination with various business units to ensure enterprise connectivity in creative·Galvanize external partners and agencies to shape and inspire best-in-class creative·Oversee production delivery across video, audio, display, social for multiple always-on acquisition media campaigns, driving a consistent, premium and high-quality output·Analyze performance to drive creative optimizations and test and learn priorities ·Bring an external perspective, identifying new formats/tactics to drive modernization/growth·Champion acquisition creative best practices and identify synergies across the organization·Lead high-performing analyst(s) Preferred Qualifications: ·5-7 years of marketing experience ·Subject matter expertise in Creative, Marketing and Communications development ·Experience leading live video shoots and production ·Strong creative instincts and judgment – proven ability to manage, inspire and galvanize agency partners to deliver breakthrough creative solutions·Superior verbal and written communication skills·Passion for innovation and willingness to challenge the status quo·Ability to build and strengthen relationships across all levels of management ·Ability to think strategically and navigate through white space·Ability to prioritize and manage numerous stakeholders against timelines and deadlines·Energetic, positive, self-motivated and proactive·Meticulous attention to detail·Experience in a highly regulated industry a plus·Prior people leadership experience a plus·Bachelor’s Degree required&nbsp;Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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