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Description Idaho National Laboratory is hiring a Mid-Level Military Program Analytics Specialist to work in our Nuclear Nonproliferation department. Our team works a 10x80 schedule and is based at our DTRA Ft. Belvoir, VA location. This location is approximately 20 miles from our Arlington VA office. In this role, you will be knowledgeable of military requirements supporting major initiatives; tactical/operational documentation, military systems design or other efforts requiring military operations expertise. Analysis of proposed requirements related to operations, systems or management changes and the impacts of changes using knowledge of Agency requirements/priorities. You will confer with managers to obtain additional information or to interpret policies and procedures related to changing requirements, prepare reports and documentation related to options and to change evaluations. Additionally, there may be other work assigned by DTRA or INL management. You will report to the manager over Nuclear Nonproliferation. **This is a Project Hire position, anticipated for 1 year*** Responsibilities Include: <ul><li>Communicate with key collaborators to determine portfolio, program, and project requirements and objectives.</li><li>Confer with portfolio, program, and project personnel to identify and resolve problems.</li><li>Create portfolio, program, and project status presentations for delivery to customers, sponsors, and other collaborators.</li><li>Develop or update portfolio, program, and project plans including information such as objectives, technologies, schedules, funding, and staffing.</li><li>Collaborate with portfolio, program, and project managers to develop, integrate, and optimize planning and programming projections.</li><li>Collaborate with project managers, project controls analysts, planning and financial control specialists.</li><li>Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, or cost analysis.</li><li>Observe, receive, and otherwise obtain information from all relevant sources.</li><li>Provide information to management, co-workers, and subordinates by telephone, in written form, e-mail, in person, or through other available communications management systems.</li><li>Develop constructive and cooperative working relationships with others and maintain them over time.</li><li>Gather and organize information on problems or procedures.</li><li>Analyze information and evaluate results to choose the best solution and solve problems.</li><li>Provide guidance and expert advice to management or other groups on technical, systems- or process-related topics.</li><li>Strategize, implement, and maintain program area initiatives that adhere to organizational objectives.</li><li>Develop the program area tools, practices, and policies along with assessment protocols for evaluation and improvement.</li></ul>Qualifications Minimum Requirements:&nbsp; <ul><li>Level 2: Bachelors Degree in relevant field and at least 2 years direct/relevant professional experience.</li><li>Level 3: Bachelors Degree in relevant field and at least 5 years direct/relevant professional experience.</li><li>Education in lieu of degree may be considered if there is extensive military background, uniquely applicable experience or highly specialized knowledge. Level 2 requires a High School Diploma or equivalent and at least 8 years’ direct/relevant experience. Level 3 requires a High School Diploma or equivalent and at least 11 years’ direct/relevant experience.</li><li>This position requires a current Department of Energy (DOE) "Q" and "SCI" clearance or equivalent, which requires US Citizenship.</li><li>Must be willing to work on-site at Ft. Belvoir, VA</li></ul> Ideal Candidate Will Have: <ul><li>Wargaming and Planning Experience</li></ul> Job Information:&nbsp; <ul><li>The pay range for this position is: Level 2 ($65,064 - $133,416) / Level 3 ($77,628 - $159,228). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.</li><li>TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment.&nbsp;</li><li>Multi-Level: This is a multi-level posting and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills.&nbsp;</li></ul> Physical Requirements While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, and work in an office and field/laboratory environment. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires operation of job-related equipment and driving a vehicle. The employee may occasionally lift and/or move up to 25 pounds without assistance. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with the public is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits and Relocation <ul><li>Medical, Dental, Vision, and Flexible Spending Accounts</li><li>401(k) with a 4.2% employer contribution and up to 4.8% match</li><li>Paid time off (personal leave)</li><li>Employee Education Program (tuition assistance)</li><li>Comprehensive Relocation Package</li><li>Benefit eligibility subject multiple factors, including employment status and position classification.</li></ul> INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation’s nuclear and renewable energy, national security, and environmental missions. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world’s energy future and secure our nation’s critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see <a href="http://www.sss.gov" target="_blank">www.sss.gov</a>. Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.

Idaho National Laboratory

Mid-Level Military Program Analytics Specialist, Project Hire

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!•The Volunteer Services Administrative Assistant is responsible for administrative tasks related to the processing of onboarding documents for volunteer applicants in support the mission and vision of Capital Caring Health. The Volunteer Services Administrative Assistant maintains the electronic volunteer files, conducting quarterly audits with the support of the Manager, Community and Volunteer Engagement. The Volunteer Services Administrative Assistant is responsible for implementation of clerical and data processes which support the ability to provide volunteer services to patients. The Volunteer Service Administrative Assistant work within the Community and Volunteer Engagement Team to interact, support and recognize our volunteers.Essential Duties &amp; Responsibilities - Within the philosophy, objectives and policies of Capital Caring, carries out the following essential functions:<h4>Quality Provision of Services:&nbsp;&nbsp;&nbsp; </h4>With the oversight of the Director of Community and Volunteer Engagement and the support of the Manager of Community and Volunteer Services, the Volunteers Services Administrative Assistant assumes collaboration, planning, and coordinating responsibility of the following functions to include the following:Serves as a resource and advocate for the volunteer, patient, families, staff, and the community.Assists in the coordination and administration of volunteer services such as Tuck-In Calls.Maintains a comprehensive regional patient census of volunteer services.Processes all documents needed for new volunteers onboarding at Capital Caring Health using programs such as Panda Doc, Certify, Sharepoint. Manages these documents in an electronic file for each volunteer.Processes new documents needed annually such as health screening forms, annual requirements.Provides quarterly audits of electronic volunteer files to ensure compliance of documents.Schedules and completes related processing such as PPD, background checks, ordering name badge, obtaining references and other required documentation.Collects and enters monthly volunteer time sheets and manages volunteer time from the electronic medical record, My Unity.Contacts volunteers via phone and/or email when documents are needed and when providing weekly tuck in callsManages the Tuck In Call program by providing volunteers with patient data and then following with the clinical team on any needs.&nbsp;&nbsp;&nbsp;&nbsp;Prepares and extracts information from volunteer documentation/files/tracking software for productivity review and percentage verifications.Maintains volunteer files according to Capital Caring Health policyObtains missing and outdated information; maintains updated records.Ensures that the volunteer is not scheduled until file is to policy.Ensures all volunteer hours are entered into VolgisticsParticipates in applicable community events to promote Capital Caring Health and assist with recruiting volunteers.Maintains highest standards of confidentiality of patient and volunteer information in any review process, material, or issue.Maintains strict confidentiality in release of patient information to external entities like hospitals, long term care facilities, state licensing boards, and other individuals in accordance with policy.Collaboration within the Administrative Huddle to review processes, ensuring standardization across the enterprise. Provides suggestions for improvements/enhancements to the Huddle and the Director of Community and Volunteer Engagement Other duties as assigned.Organization/Regulatory Compliance:In collaboration with the DCVE and the Admin Huddle, works with other departments to assess volunteer training elements, handouts, and other information to aid in regional education.&nbsp; Maintains volunteer personnel records including demographic information, hours worked, mandatory education and health requirements, annual performance evaluations, etc.; monitors volunteer compliance of annual education and health requirements.People/Communications:Participates in annual volunteer recognition events and ongoing volunteer support events. Provides input to the DCVE and/or MCVE relating to the creation or revision of Capital Caring Health/departmental policies as they apply to volunteers.Financial Stewardship: Provides budget inputs to the MCVE to support volunteer recruiting, training, recognitions, and continuing education; manages annual volunteer budget to complete requirements within funds assigned.The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.&nbsp; The incumbents may be requested to perform job-related tasks other than those stated in this description.Supervisory Responsibilities: N/AExperience Requirements The Volunteer Services Administrative Assistant must have at least two years of administrative experience. Strong clerical skills and ability to work within spreadsheets. Ability to learn computer programs such as certify, Panda Doc and others.&nbsp; Hospice and/or volunteer experience preferred.Education Requirements:The Volunteer Services Administrative Assistant must have at least a high school diploma.Required Certificates and/or Licenses:This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

Volunteer Assistant

The Role:&nbsp;Client Care Specialist Location:&nbsp;Remote - Candidates given preference who are available 830a to 530p EST. Who are we? At MBO we give people the control to do the work they love the way they want. We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients. By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision. Why should you apply? If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do. Here are some details you’re probably wondering about. What will you be doing The Client Care team is currently seeking a Client Care Specialist who will be intimately involved in the day-to-day support of our customers. You will work closely with the Client Care team members along with a variety of stakeholders, both internal and external, in order to ensure a positive end-to-end customer experience.&nbsp; In this role you will:&nbsp;<ul><li>Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.</li><li>Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls</li><li>Consistently take 70+ tickets and 35+ incoming phone calls per week.</li><li>Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.</li><li>Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.</li><li>Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.</li><li>Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.</li><li>Enhance FAQ and training materials for internal and external customers based on common issues and feedback.</li><li>Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.</li><li>Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers.</li><li>Troubleshoot product failures and make recommendations for escalations when necessary.</li></ul>If you have passion for customer happiness, a roll-up-your-sleeves and get things done attitude, and a drive for data accuracy, this could be the opportunity for you! What do you need to stand out<ul><li>Bachelor’s degree preferred</li><li>1+ years of Customer Service or related experience</li><li>Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption</li><li>Diplomacy, tact, and poise under pressure when working through customer issues</li><li>Clear and effective communication skills (in person, phone, email, etc.)</li><li>Proficiency with MS Office Suite</li><li>Experience with Zendesk a plus, but not a requirement</li><li>Experience with staffing and/or tech companies preferred</li></ul>Here are just a few reasons that you will love working at MBO Partners<ul><li>Remote work environment</li><li>Competitive base salary with opportunities for growth and development</li><li>Excellent medical, dental, and vision plans designed to support healthy lifestyles</li><li>401(k) retirement plan</li><li>Flexible Time Off – take time when you need it</li><li>Bonus opportunities</li><li>Wellness allowance</li><li>Culture based on trust, feedback, communication, success and fun</li><li>And, much, much more</li></ul>By applying for this position, you agree to the Terms and Conditions and Arbitration Agreement. You are directing MBO to disclose your personal information to those who may be interested in hiring or engaging with me. You acknowledge and understand that MBO will use your personal information as described in the Privacy Policy If you are a resident of California, you understand and acknowledge that MBO will use your personal information as described here. You acknowledge and understand that MBO is an international company and your personal information can be transferred to, stored, and/or processed in any country in which MBO or its affiliates, suppliers, service providers and/or agents maintain facilities, including, but not limited to, the United States of America and the European Union.

MBO Partners

Client Care Specialist

COMPANY DESCRIPTIONRancher Government Solutions (RGS) is specifically designed to address the unique security and operational needs of the U.S. Government and military as it relates to application modernization, containers, and Kubernetes.Rancher is a complete open-source software stack for teams adopting containers. It addresses the operations and security challenges of managing multiple Kubernetes clusters at scale, while providing DevOps teams with integrated tools for running containerized workloads.RGS supports all Rancher products with U.S. based American citizens with the highest security clearances who are currently supporting programs across the Department of Defense, Intelligence Community, and civilian agencies. &nbsp; &nbsp;If you are eager to learn, thrive in a collaborative environment, and are passionate about the Open-Source enterprise software sales landscape, we encourage you to apply.POSITION SUMMARYWe're looking for a highly motivated and detail-oriented Federal Partner Manager to join our growing RGS Ecosystem team.&nbsp;This integral role focuses on strategic Partner relationships and providing business development for sell-to and sell-through partner motions, covering RGS product and services. &nbsp;A proven track record in Government technology sales in the Federal sector, experience with complex sales cycles and solution selling is highly valued.DUTIES AND RESPONSIBILITIES&nbsp;Sales, Strategy and Execution:<ul><li>Develop and implement effective strategies and account plans to achieve revenue targets, lead generation, pipeline management and forecasting. Expand RGS's market reach and contribute to targeted partner-led revenue growth.</li><li>Support quarterly business reviews, align goals, and drive activities that position RGS for success.</li><li>Track active programs and pipeline while collaborating with Account Execs’ to support deal closure and expand partner-driven revenue.</li></ul>&nbsp;Technical Acumen:<ul><li>Understanding of relevant technologies (e.g.,Kubernetes, security, cloud computing) and the ability to translate technical features into business value.&nbsp;Build, grow and expand the RGS solution portfolio.</li></ul>&nbsp;Partner Relationship &amp; Coordination:<ul><li>Establish and maintain strong strategic relationships with key Partner stakeholders. Coordinate and collaborate across RGS internal teams and with partners on joint roadmaps, GTM strategies, and new capture/teaming efforts.</li><li>Support joint marketing initiatives, events, the development of joint offerings "Powered by RGS," and efforts to drive ecosystem integrations (Embedded, Cloud, OEM).</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS<ul><li>Minimum of 5 years of sales experience, with at least 2 years of specialized experience selling directly to and with Federal Channel partners. &nbsp;Software sales experience is preferred, but Strategic Channel Partner sales experience will be considered.</li><li>Proven track record of driving revenue growth within the government sector, with a focus on Federal Channel partners. A strong understanding of Kubernetes, AI and Software product sales is highly preferred; will consider candidates with a proven sales track record and a passion for learning and mastering our product.</li><li>Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.</li><li>Ability to develop and execute strategic sales plans.</li><li>Ability to travel as needed.</li></ul>

Rancher Government Solutions

Ecosystem Partner Manager

Enterprise Support Engineer III US-VA-Arlington Job ID: 2025-2449 Type: Regular Full-Time # of Openings: 1 Category: Technology Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for an Enterprise Support Engineer III to join our team! In this role, you will independently operate, monitor, and troubleshoot ARC’s enterprise systems, networks, and applications to identify and resolve incidents that may impact system performance or customer experience. You'll utilize a range of diagnostic tools to triage issues, perform root cause analysis, and implement solutions where appropriate. You will collaborate with internal development teams, infrastructure engineers, and third-party vendors to resolve complex technical problems. And, serve as a key escalation point for resolving recurring or high-impact issues reported by the Customer Call Center and other internal departments. You'll be expected to escalate unresolved or critical incidents to Senior Enterprise Support Engineers or application development teams as needed. Additionally, demonstrate the ability to work autonomously with moderate supervision while maintaining high standards of operational excellence and customer support. Responsibilities <ol><li>Responds to incidents associated with ARC’s enterprise systems, including mainframes, servers, and applications. Oversee batch processing across multiple logical partitions (LPARs) using the enterprise scheduling tool. Utilize monitoring and alerting platforms to ensure timely data integration into relevant systems, supporting ARC’s products and customer needs. Ensure systems operate as expected and maintain optimal performance and efficiency across the enterprise data center and/or the Cloud.</li><li>Provide second-level support for ARC’s production systems and applications. Investigate issues related to functionality incidents, performance issues, and system access. Resolve or escalate incidents to development teams and/or third-party vendors, as needed, ensuring effective communication with users and technical teams.</li><li>Ensure monitoring solutions are accurately aligned with operational and business requirements, providing timely visibility into system health, performance, and availability. Actively validate that system metrics and alerts reflect expected outcomes. Collaborate with engineering and DevOps teams to refine monitoring thresholds, identify gaps, and implement improvements. </li><li>Create and maintain comprehensive documentation of monitoring standards, procedures, and response protocols to support operational readiness, scalability, and knowledge transfer.</li><li>Partner with Business Technology, stakeholders, and business SMEs to analyze customer needs and provide supportable and sustainable strategies and solutions. Ensure the overall technical solution is aligned with the customer requirements.</li><li>Develop best practices for operational support and incident management; confer with stakeholders and technical leaders; study systems flow, data usage, and work processes to reduce mean time between repair and improvement event correlation observations.</li></ol> Qualifications <ul><li>Bachelor’s degree preferred; equivalent experience considered</li><li>4+ years of experience in systems support, IT operations, or similar experience</li><li>Strong written and verbal communication skills, including the ability to explain technical issues and solutions to diverse stakeholders</li><li>Proficient with ETL tools (e.g. Ab Initio); able to analyze and troubleshoot data pipeline issues</li><li>Experience with AWS (or other cloud platforms), including supporting and troubleshooting cloud-based applications</li><li>Experience with navigation of APIs, including consuming and debugging JSON and XML data inputs/outputs</li><li>Experience with SQL and SQL Tools (Toad, Teradata SQL Assistant) to analyze, query, and optimize data and/or performance</li><li>Experience with databases and APIs that encompass front-end, back-end and data components</li><li>Proficient with version control tools such as Git; able to review, merge, and manage code branches in collaborative environments</li><li>Working knowledge with Mainframe tools and systems, TSO/MQ/CA7/REXX</li><li>Ability to design, implement, and refine standard operating procedures (SOPs) and support documentation</li><li>Strong customer focus with a bias for action and quality; experienced in meeting and exceeding SLAs</li><li>A desire to learn new skills and technologies, and the ability to pick them up easily</li><li>Self-directed and highly organized, with the ability to prioritize and manage multiple tasks independently in a fast-paced, on-call environment.</li><li>Participates in regular on-call rotations and responds to incidents promptly and effectively during on-call shifts.</li></ul>PM21 PI277304384

Enterprise Support Engineer III

Desktop Support Engineer III US-VA-Arlington Job ID: 2025-2451 Type: Regular Full-Time # of Openings: 1 Category: Security, Network and Risk Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Desktop Support Engineer III to join our team! In this role, you will develop, deploy, configure, troubleshoot, and support internal employee workstations, laptops, mobile devices, printers, and deployment technologies. You'll take ownership and monitor escalated support requests to ensure a timely resolution for requests. You will provide professional technical support as needed via face-to-face interaction, chat, email, and telephone. And, proactively identify, research, and resolve potential issues related to our end-user desktop and A/V environment. You will also mentor other team members and help build their skill sets. Responsibilities <ol><li>Serve as an escalation point for other technicians seeking technical assistance. Configure, install, and maintain computer equipment such as laptops, desktops, tablets, mobile device, printers, scanners, and copiers. Be able to troubleshoot and remediate level 2 and 3 support issues, including, but not limited to desktop, laptop, mobile devices, and A/V equipment.</li><li>Define requirements, build and test install packages, configure, update, patch and support Microsoft Windows and Mac operating systems, and applications such as Microsoft Office. Audit inventory management and documentation on a scheduled basis. Employ best practices to maintain our technical facilities to the highest standard. Execute and assist in the planning, deployment, maintenance, upgrade, and support of infrastructure and business systems, and its associated hardware and software. Assist with new projects and perform other tasks as assigned.</li><li>Ensure all ARC laptops, desktops, tablets, and mobile devices are configured as per ARC’s security standards. Work together with networking and security teams to monitor daily, weekly, and monthly audit reports regarding missing and/or outdated security software and remediate as needed.</li><li>Monitor, build and run reports in ServiceNow, ARC’s help desk ticketing system, and respond in a timely manner as necessary to resolve customer issues.</li><li>Work directly with other teams to resolve complex issues, remediate security vulnerabilities, and complete projects. Resolves escalated issues. Records events and problems and their resolution in logs. </li><li>Provide exceptional customer service by responding to requests in a timely manner, communicating effectively, and setting proper expectations with end users as to expected delivery times of services.</li></ol> Qualifications <ul><li>Bachelor’s degree in information technology or a related field preferred; equivalent experience accepted.</li><li>Expert knowledge of supporting Windows and Mac Operating Systems and troubleshooting best practices</li><li>Expert knowledge of laptop and mobile devices</li><li>Technical knowledge of phone systems and A/V equipment</li><li>Hands-on end user hardware and software troubleshooting experience</li><li>Knowledge of Active Directory, Azure, DHCP, and Group Policy</li><li>Technical knowledge of printers and print servers</li><li>Experience with patching and patch management tools</li><li>Must have experience working in ServiceNow, Intune, SCCM, or similar and knowledge working with remote tools, like TeamViewer</li><li>Ability to operate tools, components, and peripheral accessories for troubleshooting</li><li>Able to create technical manuals and procedural documentation, including knowledge base articles</li><li>Ability to conduct research into PC issues and products and resolve</li><li>MCSA/E, ACSP, CompTIA Network+, CCNA or other Cisco certifications are desirable</li></ul>PM21 PI277304374

Desktop Support Engineer III

Senior Manager, Special Asset US-VA-Arlington Job ID: 2025-2428 Type: Regular Full-Time # of Openings: 1 Category: Legal Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Senior Manager, Special Asset to join our team. This role will provide leadership and oversight for managing, recovering, and optimizing distressed or at-risk assets within ARC’s customer portfolio and payment platforms. You will work cross-functionally to safeguard ARC and stakeholder interests by analyzing financial risks, developing risk mitigation and/or strategic recovery plans, and maintaining strong relationships with at risk entities. This role will review, recommend, and assist in implementing improvements to ARC’s current risk mitigation strategies specific to fraud tools, methodologies, risk triggers, financial health oversight, and rule sets, ensuring alignment with airline and payment industry changes and emerging trends. You will use deep subject matter expertise in financial, credit, and counterparty analysis, a deep understanding of legal and bankruptcy procedures, and savvy negotiation skills to manage complex situations with a focus on recovering maximum value from troubled assets while adhering to regulatory guidelines. Additionally, this role will work closely with ARC’s Agency Risk, Legal, Product, Customer Engagement, Settlement, Analytics, Finance, and Technology teams to help build and maintain a Financial Standards Program that supports ARC’s ability to provide products and services while protecting ARC’s cash resources. You will maintain a deep understanding and direct involvement with all high-impact accounts, ensuring regular communication with ARC’s partners, customers, and internal stakeholders including regular updates to the executive team on known risks and mitigation practices. You will work independently or as part of a team and help facilitate and foster collaboration across various departments at ARC, as well as at airlines, agencies, and other ARC customers. Responsibilities <ol><li>Identify early warning signs of financial instability or operational concerns specific to ARC business partners, and particularly, its customers by reviewing credit worthiness, determining risk tolerance, and implementing risk mitigation strategies for multi-million-dollar contracts.</li><li>Provide direction, management, and accountability for members of the Risk Management Team . Actively motivate, challenge, and mentor team members to develop skills and capabilities for professional success, while identifying opportunities for growth. Continually build the talent pipeline, working with HR to effectively source talent.</li><li>Develop and implement remediation and recovery strategies for at-risk assets, including restructuring payment terms, suspension, or termination of services.</li><li>Assess the financial health and operational risks of customers by leveraging financial statements, transaction patterns, and other data to develop internal creditworthiness ratings and guidelines to be used by ARC in assessing customer risk.</li><li>Work closely with internal stakeholders to align risk models and thresholds with business objectives.</li><li>Understand and monitor market and business trends that may present changes in the risk environment for any of ARC’s products and services, including impacts to customers, and develop strategies to proactively address these risks. Communicate strategies to ARC’s executive team.</li><li>Complete written credit reviews and other technical analyses of counterparties and develop clear recommendations with well-supported rationale.</li><li>Conduct interviews or audits, either on-site or via virtual calls, to thoroughly evaluate potential risks. Engage with customers to negotiate risk remediation measures in partnership with the ARC product and Customer Engagement teams. </li></ol> Qualifications <ul><li>Bachelor’s degree in finance, accounting, risk management or related field, or equivalent work experience in a similar field.</li><li>7+ years of experience managing a risk portfolio involving high-risk entities and complex transaction preferred.</li><li>5+ years of banking and finance experience, preferred.</li><li>3-5 years leadership experience, preferred.</li><li>Ability to work independently on a diverse caseload and be self-driven, resulting in developing investigative and analytical strategies, documented conclusions, recommendations, and actions. </li><li>Adaptable to changing work requirements.</li><li>Demonstrated analytical and research skills including experience analyzing and manipulating large amounts of transactional data to support auditing and statistical sampling techniques.</li><li>Experience in the process of analyzing financial data to identify trends or relationships to inform conclusions about the data. </li><li>Demonstrated ability to document business requirements for new or enhanced SQL queries and Tableau dashboards.</li><li>Excellent planning, time management, organizational, and self-management skills.</li><li>Proficient in Microsoft Office Excel, Salesforce (CRM) and Tableau or similar Business Intelligence programs to develop and manage complex databases.</li><li>Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.</li><li>Working with people with different functional expertise respectfully and cooperatively to work toward a common goal.</li><li>Excellent verbal and written communication skills.</li></ul>PM21 PI277209228

Senior Manager, Special Asset

COMPANY DESCRIPTIONRancher Government Solutions (RGS) addresses the unique security and operational needs of the U.C. Government and military by providing world class solutions to support application modernization, hybrid cloud deployments, container security and Kubernetes distribution management.Rancher is a leading Enterprise Kubernetes Software Platform Suite. The Rancher platform addresses the operations and security challenges of managing multiple Kubernetes clusters at scale, while providing DevOps teams with integrated tools for running and securing containerized workloads.RGS supports the entire Rancher Kubernetes Platform Suite through US Citizen/US soil support representatives. A large majority of RGS employees contain security clearances and are currently supporting programs across the Department of Defense, Intelligence Community, and Federal Civilian agencies.POSITION SUMMARYRGS is looking for a Sales Account Executive for its IC Sales Team. The role will be responsible for&nbsp;Collaborating with our customers and technical delivery teams to grow existing revenues, as well as drive new revenues for RGS solutions.&nbsp;DUTIES AND RESPONSIBILITIES<ul><li>Develop relationships within the IC.</li><li>Responsible for Quarter over Quarter revenue growth.</li><li>Work closely with account solutions architects to identify key projects, programs, and offices to sell RGS solution stack.&nbsp;</li><li>Be the primary customer facing advocate who creates possibilities, solves problems, and establishes strategic relationships</li><li>Discover and analyze customers' business and technical problems and apply appropriate RGS solutions to address their needs</li><li>Provide trusted thought leadership both internally within RGS and with our customers</li><li>Responsible for Strategic Account Planning&nbsp;</li><li>Develop new solutions strategies within key accounts to establish proofs-of-concepts and pilot implementations</li><li>Responsible for entire sales process lifecycle: from demand generation to deal closure</li><li>Other duties as assigned</li></ul>QUALIFICATIONS<ul><li>Minimum of 7+ years of experience selling IT solutions to US Government.</li><li>Minimum of 5+ years of experience selling enterprise software solutions to IC customers. Preferred experience is around Kubernetes or DevSecOps environments but is not a requirement.</li><li>Excellent communication and presentation skills with a record of developing relationships at engineering, program management and executive levels.</li><li>Strong domain knowledge of IC.</li><li>Strong desire to work on a highly collaborative team</li></ul>

Account Executive, Intelligence Community

Operations Engineer I - Third Shift US-VA-Arlington Job ID: 2025-2450 Type: Regular Full-Time # of Openings: 1 Category: Technology Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for an Operations Engineer I to join our team! In this role, you will support (including Tier 1 support), monitor, and administer ARC’s resources &amp; applications. Ensure monitoring is appropriately configured and functioning for all ARC systems and applications. Review resource data and works with Operations Engineer II and Data Engineers to identify proper incident response and escalation. Provide assistance and guidance in setting up and using enterprise tools, e.g. Datadog, Jira and ServiceNow. Responsibilities <ol><li>Provide 1st tier support for ARC’s 24x7 system and application monitoring. Triage and escalating incidents discovered through automated tools or reported by customers.</li><li>Work as incident scribe during Sev1/Sev2 incidents to ensure all essential artifacts are collected and reported to enable retrospective reviews to promote continuous improvement.</li><li>Applies experience and skills to complete various work orders assigned to group with minimal supervision.</li><li>Primary contact for datacenter facilities. Includes performing/scheduling weekly, monthly, and annual PM and DR tests.</li><li>Execution of SOP’s defined by POD, Enterprise, or Operations Engineering team and aid in maintaining documentation for operational readiness.</li><li>Leverage analytical and technical skills to provide event correlation using real-time monitoring data to ensure cohesive support between cross-functional teams.</li></ol> Qualifications <ul><li>Bachelor’s degree in Computer Science preferred; equivalent work experience considered</li><li>2 years of systems administration (Linux / Windows) preferred</li><li>Functional knowledge of AWS </li><li>Functional knowledge of monitoring tools such as Datadog, CloudHealth, Wug, and the Atlassian Suite </li><li>General knowledge of networking concepts, virtualization concepts, operating system internals, configuration management and system management </li><li>Ability to discover and define non-functional requirements and to transform them into technical requirements and solution definition </li><li>Good communication skills (verbal and written) and ability to communicate technical information to nontechnical audiences </li><li>A strong intellectual curiosity to continually challenge what exists and explore what should be changed to best meet evolving business and market</li><li>A passion for continual improvement and a willingness to work with others to improve</li><li>24/7/365 Data Center, with shift work. Eligible for shift differential (2nd and 3rd shift).</li></ul>PM21 PI277155866

Operations Engineer I - Third Shift

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The&nbsp;Skilled Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h2>Our Technicians are paid based on an industry-leading technician wage grid that provides pay starting at $26 per flat rate based on experience, plus opportunities for overrides and longevity bonus based on a combination of tenure and manufacturer certifications.</h2><h2>DEALERSHIP HIGHLIGHTS:</h2><ul><li><h2>Extremely busy shop</h2></li><li><h2>Advancement opportunities</h2></li><li><h2>Climate controlled shop</h2></li><li><h2>Work every 3rd Saturday</h2></li></ul><h2>What are the day-to-day responsibilities?</h2><ul><li><h2>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</h2></li><li><h2>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</h2></li><li><h2>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</h2></li><li><h2>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</h2></li><li><h2>Documenting work performed on each vehicle on the repair order.</h2></li><li><h2>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</h2></li><li><h2>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</h2></li><li><h2>Providing an exceptional customer experience to drive loyalty</h2></li></ul><h2>&nbsp; How will I know if I am successful?</h2><ul><li><h2>The performance of a Skilled Technician is measured by achieving:</h2></li><li><h2>Targeted production</h2></li><li><h2>Targeted sales</h2></li><li><h2>Targeted Customer Satisfaction Index</h2></li></ul><h2>&nbsp; What are the requirements for this job</h2><ul><li><h2>High School diploma or equivalent</h2></li><li><h2>2+ years experience as an automotive technician</h2></li><li><h2>Automotive technical training (varies based on store needs)</h2></li><li><h2>Attention to detail</h2></li><li><h2>Organization and follow-up skills</h2></li><li><h2>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</h2></li></ul><h2>&nbsp; What are the opportunities for career growth?</h2><ul><li><h2>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</h2></li><li><h2>Master-Certified Technician</h2></li><li><h2>Service Advisor</h2></li><li><h2>Service Management</h2></li></ul>Pay - $26/flag rate - $36/flag<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

206 Jobs in Ashburn, VA, USA