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At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is looking to add a Partner Success Manager to the Partner Success team. The primary function of the PSM role is to empower and support the high-touch segment of our&nbsp;ResyOS&nbsp;restaurant base via a proactive &amp; targeted engagement model. PSMs will nurture 1:1&nbsp;relationships&nbsp;with high-value restaurants in priority cities, taking a consultative approach to strengthening the foundation of a long-term partnership, driving product adoption &amp; engagement, developing advocacy, and becoming a trusted advisor. Nurturing the key restaurant partners that we have in these cities is critical to the growth of the market and evolution of the partner relationship with Resy/Amex.&nbsp;&nbsp;&nbsp;PSMs will develop a deep understanding of discovery, data analysis, advocacy, and thought leadership, which will in turn help guide the strategy &amp; tactics paramount to success for our internal business and for our partner relationships.&nbsp;&nbsp;&nbsp;The PSM should be a resource to and work with stakeholders across the organization. This role requires close collaboration with Support, Implementation, Sales, Product, Marketing, Data, and Strategic Partnerships Teams. &nbsp;&nbsp;This posting is a for a United States position. Candidates should reside in Philadelphia, PA, and expect to be partner-facing.WHAT YOU'LL DO:&nbsp;<ul><li>Identify restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner</li></ul><ul><li>Execute proactive and predictive account management&nbsp;&nbsp;</li></ul><ul><li>Be a restaurant-facing trusted advisor&nbsp;&nbsp;</li></ul><ul><li>Nurture advocacy with our restaurant partners and drive value-add opportunities to their business&nbsp;</li></ul><ul><li>Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule&nbsp;&nbsp;</li></ul><ul><li>Identify and qualify engagement opportunities: up-sells, cross-sells, programming&nbsp;</li></ul><ul><li>Identify and overcome objections that reinforce a true partnership&nbsp;</li></ul><ul><li>Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures&nbsp;&nbsp;</li></ul>WHO YOU ARE:&nbsp;&nbsp;<ul><li>Restaurant or Hospitality experience required&nbsp;&nbsp;</li></ul><ul><li>2+ years in a customer-facing or -experience role&nbsp;&nbsp;</li></ul><ul><li>In-market presence required&nbsp;</li></ul><ul><li>Excellent written and verbal communications&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Exceptional organization and time-management are critical to this role&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Proficiency with data analysis strongly preferred (i.e. Looker, Tableau, Excel)  &nbsp;&nbsp;</li></ul><ul><li>Experience with Salesforce, MS Office Suite, iOS, Looker, Tableau, Atlassian a huge plus&nbsp;</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Resy Partner Success Manager (Philadelphia, PA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally.&nbsp;Specifically, the team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; and digital product and design across the American Express enterprise.Responsibilities:·Designs, develops and maintains technology systems for use by external and internal customers.·Monitors system performance and escalates non-routine issues to ensure optimal functionality·Completes the investigation and resolution of incidents and problems in systems and services, including root cause analysis, with guidance from peers and leaders·Performs the implementation of agreed remedies and preventative measures to maintain system integrity·Supports application maintenance, including performance monitoring, minor enhancements, and backup and recovery processes·Engages in the development and deployment of preventative maintenance procedures·Manages service support activities, including access control, application installation, and retirement of outdated systems·Collaborates with development teams to ensure quality standards are adhered to during development and implementation phases under supervision·Completes continuous service improvement by maintaining best practices and knowledge repositories, with guidance from peers and leaders·Completes disaster recovery testing and post-implementation reviews to ensure system resilience·Able to work on shift duty (8 hour day shift between 8AM - 8PM) in a 24/7 support organization.·Must have Domain knowledge of Cards Payments systems. Understanding of E2E workflows of Authorization Approval and&nbsp;&nbsp;clearing &amp; reconciliation processes.Minimum Qualifications ·Preferably a BS degree in computer science, computer engineering, or other technical discipline·3+ years of software experience with good understanding of either Java, GO or Python language&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;·Experience with CI/CD environment and tools is a plusSalary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poste" target="_blank">https://www.eeoc.gov/poste</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Assoc-Tech Ops Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The&nbsp;US Consumer Services &amp; Digital Technology&nbsp;(USCDT) team is at the forefront of innovation, bringing together foundational strategic capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation. This is grounded in a data technology model that prioritizes data governance and management. Within USCDT, the&nbsp;Enterprise Communications and Marketing Technology&nbsp;(ECMT) team focuses on developing cutting-edge omni-channel communications, global brand management, and marketing and advertising technology to expand customer engagement and drive business growth. The team plays a critical role in building both customer-facing and core technical capabilities that cut across business lines and customer segments.Manager Assistant, Technology&nbsp;will report into the Vice President – Enterprise Communications and Marketing Technology and be a key member of the USCDT chief-of-staff group. This person will play a meaningful role in supporting ECMT - a team of 300+ global colleagues - and the USCDT Organization by contributing to overall technology and business planning, provide strategic planning and influence key decisions by supporting strategy and vision, providing recommendations for areas of improvement, driving culture and innovation, and managing key activities to support the team day to day. In this role, the Manager Assistant will act as an advisor and key consultant to the Vice President and will work with partners across Technology, Product and Business Units.·This role is ideal for someone with the ability to manage and complete multiple projects simultaneously and establish collaborative partnerships across the Technology, Product and Business organizations, and collaborate with key Engineering leaders and other partner teams to drive strategic initiatives, and define clear goals and success criteria.·Key Responsibilities include:·Provide strategic, analytical and decision support on a wide range of complex technology and business issues and initiatives, and will be required to:·Support the Vice President, Technology in preparing communications and materials for high exposure strategic technology reviews/presentations to senior leaders and external audiences.·Lead the development and execution of internal communications on behalf of the Vice President for key events, technology updates and other deliverables, including accountability for coordinating Town Halls and Business Unit Reviews.·Lead the development and execution of strategies and initiatives to drive Colleague Engagement.·Support planning and operations (e.g. annual budget and investment planning, risk and finance reviews, weekly staff meetings, goal setting and performance review cycles).·Coordinate hiring plans to grow our workforce talent across teams and locations according to organizational strategy.·Manage operations with key vendors, including finance, business reviews, and contractor support.·Build strong working relationships across the USCDT organization and key partners to enhance collaboration and problem solving, and to generate solutions to deliver results.·Qualifications:·The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited mentorship.·Proactive, flexible, highly organized, and eager to take full ownership of their work and do whatever it takes..·Upbeat, curious, self-motivated, and able to work well under pressure and in an unstructured environment.·High level of integrity and the ability to handle sensitive issues with complete confidentiality.&nbsp;Required Skills &amp; Experience:·Ability to prioritize tasks and projects simultaneously, with great follow-up and attention to detail, and work well in a fast paced and dynamic environment.·Outstanding project management and organizational skills.·Outstanding written and verbal communication skills with a strong executive presence.·Demonstrated relationship leadership skills with proven track record of influencing without authority.·Prior experience in Technology, Product, Marketing, or Portfolio related team is preferred·Nice to have: a background in consulting·5-7 years of relevant work experienceSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Manager Assistant - Enterprise Communications and Marketing Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Amex Digital Labs is seeking a Manager of Digital Product Management to join our digital wallets product team. Lab drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market.This Product Manager will support the product strategy for digital wallet experiences within the agentic commerce space — with a specific focus on enabling secure, seamless payments and experiences in the emerging world of AI-driven purchasing. They will lead new integrations across multiple partners, shape the end-to-end customer experience, and drive innovation at the intersection of AI, payments, and digital trust. Serving as the primary product representative, this individual will collaborate closely with internal stakeholders and key external partners, acting as the central point of contact for cross-functional and partner product teams.How will you make an impact in this role?<ul><li>Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery.</li><li>Collaborate with engineering, business development, internal teams, and external partners to design, develop, and launch new features.</li><li>Partner across the network, merchant, and account management product teams to ensure product reliability and deliver seamless, best-in-class payment experiences.</li><li>Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders.</li><li>Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed</li><li>Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution.</li><li>Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities.</li><li>Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture</li></ul>Minimum Qualifications:<ul><li>3+ years of experience in digital product management, with a track record of delivering high-impact solutions</li><li>Proven people leadership experience, with the ability to coach and inspire cross-functional teams</li><li>Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality</li><li>Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines</li><li>Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions</li><li>Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution</li><li>Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments</li><li>Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input</li><li>Bachelor’s degree required</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Product Manager, Digital Wallets (Digital Labs)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.<h4>About the Role</h4>This role is part of the Commercial Loyalty engineering team, responsible for building and operating backend platforms that power loyalty, benefits, and partner experiences for Commercial customers. As a Software Engineer II, you will be a strong backend-focused individual contributor who designs, builds, and maintains reliable, scalable services and data systems.You will work closely with senior engineers, engineering managers, product partners, and cross-functional teams, contributing to core platform capabilities while continuing to grow your technical depth and mentorship impact.<h4>Key Responsibilities</h4><ul><li>Design, develop, test, deploy, and maintain backend and server-side systems, with a focus on scalability, reliability, and data integrity. </li><li>Build and evolve API-driven services, including RESTful and service-oriented architectures, that support Commercial Loyalty use cases and integrations. </li><li>Contribute to the design and implementation of transactional and analytical data systems, ensuring correctness, performance, and scalability. </li><li>Work with batch and streaming data pipelines to support data ingestion, processing, and downstream consumption across the Loyalty platform. </li><li>Apply sound data architecture and platform design principles to support long-term maintainability and extensibility. </li><li>Ensure data quality through validation, testing, monitoring, and thoughtful schema and contract design. </li><li>Participate in technical design discussions, contributing ideas and helping evaluate tradeoffs related to system design, APIs, and data flows. </li><li>Write clean, maintainable, well-tested code that adheres to established technical standards and best practices. </li><li>Contribute to and improve automated testing strategies, including unit, integration, and service-level tests, to ensure high confidence in changes. </li><li>Review code for accuracy, quality, and maintainability, providing constructive feedback and helping raise overall code quality. </li><li>Support observability and monitoring for backend and data systems, helping teams detect, diagnose, and resolve issues effectively. </li><li>Provide technical mentorship to junior engineers through code reviews, pairing, and knowledge sharing, fostering engineering excellence and continuous learning. </li><li>Collaborate closely with product managers, business partners, and cross-functional teams to translate requirements into robust technical solutions. </li><li>Participate in Agile development practices such as sprint planning, stand-ups, demos, and retrospectives.</li></ul><h4> Education and Knowledge</h4><ul><li>Bachelor’s degree in Computer Science, Computer Engineering, or comparable experience; advanced degree preferred. </li><li>Knowledge of distributed (multi-tiered) systems, algorithms, relational databases, and NoSQL technologies. </li><li>Familiarity with backend frameworks, data stores, and messaging systems used to build and operate enterprise platforms. </li><li>Understanding of tools and practices used to plan, design, build, test, deploy, and monitor backend applications and data systems.</li></ul><h4> Work Experience and Qualifications</h4><ul><li>Professional experience in software engineering or a related role, with emphasis on backend or server-side development. </li><li>Experience designing and implementing APIs (REST and/or SOA-style services). </li><li>Experience working with transactional and analytical data systems, including relational and NoSQL databases. </li><li>Experience with batch and/or streaming data processing systems. </li><li>Experience with automated testing practices and test strategies for backend services. </li><li>Experience applying code quality, maintainability, and technical standards in a team environment. </li><li>Experience working in Agile software development environments (Scrum and/or Kanban). </li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Software Engineer

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?ICRST First Line Fin Crimes team is looking for Technology leader for our Value Co-Creation (VCC) team. VCC is our new way of working that brings designated Business, Product, and Technology leaders together throughout the product development lifecycle to identify dependencies, make decisions, and capture them in centralized artifacts. &nbsp;This enables rapid generation of customer and business outcomes. As the Technology leader, you would build value streams with engineers from multiple technology domains and deliver enterprise top initiatives at fast pace. This role requires strong communication skills and the ability to translate business objectives into an execution strategy while resolving and tracking risks, dependencies, and impediments to value stream deliverables. Ideal candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms across technology domains that VCC initiatives requires, and lead engineers in the creation of software solutions.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team #TeamAmex. Key Responsibilities:<ul><li>Collaborate with Product, Business and Engineering partners to establish, prioritize and build roadmaps for VCC initiatives.</li><li>Work with a team of highly talented engineers to rapidly build value streams that deliver Enterprise top programs.</li><li>Collaborate with a wide variety of partners within business and technology teams to inspire change required to execute product roadmaps.</li><li>Perform rapid POCs as needed to experiment and set direction for the engineering value streams.</li><li>Think out of the box and bring an external perspective, desire to learn new technologies, ability to enable business capabilities through innovation and increase efficiency in crafting and delivering new capabilities with our global colleagues.</li><li>Provides technical mentorship to Software Engineers at various levels. Leads, mentors, and coaches Senior Software Engineers and teams, fostering a culture of excellence and setting high standards and expectations for the team.</li><li>Mentor and nurture talent and promote a culture of togetherness, partnership, and continuous team improvement through mentoring, feedback, and metrics.</li><li>Responsible for the people management of a co-located and remote engineering teams.</li><li>Partner with customers and other internal teams and technical product managers to deliver features.</li><li>Apply any specialized knowledge of industry standards or practices to team initiatives, helping to identify complex and/or broad problems and formulate recommendations.</li><li>Influence up/down/across and promote modern software engineering principles!</li><li>Collaborate with enterprise technology teams to motivate change required and support the team in technical issue resolution.</li><li>Recruit and hire outstanding and diverse talent from the industry.</li><li>Engage in 1-on-1 conversations with team members for mentorship and career development planning.</li></ul>Qualifications:<ul><li>Extensive expertise in a technical domain, and advanced expertise across multiple technical and business domains</li><li>Recent hands-on coding experience in the web and/or SOR technology stack - React, Java, Node JS, Vert.x or Kotlin.</li><li>Recent experience leading a team globally or currently a tech lead for a team.</li><li>Great at working with a team to build solutions and courageous in pushing for a better way to deliver software that solves customer/business problems.</li><li>Experience building high performance, high availability and scalability solutions based on current industry standards.</li><li>Proven experience hiring, retaining, and leading high-caliber engineering talent.</li><li>Strong written and verbal communication skills with the ability to cater to a diverse audience: executive collaborator, partner, engineering.</li><li>Experience leading and building software engineering teams designing and building efficient software products in a fast-paced, sophisticated, and dynamic software development environment.&nbsp;</li><li>Experience with Agile, Scrum or other rapid application development methodologies is required.</li><li>Commitment to drive a culture of accountability and ownership to empower teams and motivate change.</li><li>Experience leading individual contributors and providing career direction, coaching, and building development plans.</li><li>Experience working in a distributed team model and collaborating with remote team members.</li><li>BS or MS degree in computer science, computer engineering, or other engineering disciplines.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Engineering Director - Financial Crimes

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.As part of Team Amex, you’ll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide.ABOUT THE ROLE:We are tackling hard problems with elegant solutions and scaling very quickly. As an Engineering Director, you will play a crucial role in taking our product to the next level. We are seeking ambitious leaders who are eager to build out exciting features for our restaurant partners and Resy diners. The ideal candidates can work quickly and produce well architected solutions collaboratively. You thrive in a dynamic and constantly evolving environment, you are a collaborator and an innovator, you can inspire teams of people to deeply engage, and you are excited about what technology is doing for the hospitality industry.&nbsp;<ul><li>Bachelor's degree in Computer Science or Engineering</li><li>8+ years of experience working as a Software Engineer, preferably in a fast-paced startup environment</li><li>5+ years of direct management experience leading engineering teams </li><li>You are a self-starter but very comfortable working closely with a team</li><li>You are comfortable working with stakeholders outside the Engineering team including our Compliance, Information Security, Product, Sales and Account Management teams</li></ul>You have strong expertise with the following:<ul><li>Python / Java / Web frameworks&nbsp;</li><li>SQL / MySQL / Postgres</li><li>RDBMS and database design</li><li>Implementing and building APIs used at scale by Web and Mobile clients</li><li>Monitoring system performance</li><li>Leading and growing teams of fellow engineers through complex deliveries</li><li>A history of taking projects through the entire software development lifecycle from inception to delivery as a technical leader</li><li>A passion for documenting how systems work</li></ul>BIG PLUS IF YOU HAVE:<ul><li>Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline</li><li>10+ years of software development experience especially in a leadership capacity</li><li>History of leading teams maintaining systems at large scale</li><li>Ability to effectively interpret technical and business objectives and challenges and articulate solutions</li><li>Willingness to learn new technologies and use them to their optimal potential</li></ul>Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:<ul><li>Agile Practices</li><li>Programming Languages and Frameworks</li><li>Business Analysis</li><li>Analytical Thinking</li><li>Business Product Knowledge&nbsp;</li></ul><ul><li>SQL Performance tuning</li><li>Microservice architectures</li><li>AWS - EC2 / RDS / S3 / SQS</li><li>Kafka / Celery / Flask / Django / Supervisord / MongoDB</li><li>Dev-ops experience</li><li>Jira&nbsp;or other project management tool</li><li>Payment systems experience</li><li>Websockets experience</li><li>You enjoy at least one of the following things: shishito peppers, uni, or creme anglaise</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Software Engineering - Global Dining

This role will play a critical leadership position within the U.S. Commercial Compliance team supporting the U.S. Corporate Card Programs including vPayment, Business Travel Account, Expense Management &amp; Travel Partnerships, @Work, Corporate Account Setup and Spend Enablement, as well as the U.S. issued Global Dollar Card.This person will provide strategic compliance oversight and effective challenge to ensure business strategies and initiatives are compliant with applicable laws, rules and regulations for Corporate commercial products, capabilities and offerings.The compliance efforts for this position will have a particular focus on product development, marketing strategies, risk management initiatives, rewards and benefits, and customer communications.Job responsibilities include:<ul><li>Provide effective challenge over business processes and controls aimed to mitigate risk and ensure compliance with regulatory and policy requirements.</li><li>Effectively inform on the development and implementation of policy and regulatory requirements in the areas of UDAP, general card practices, general banking, and other relevant federal, state and local regulations.</li><li>Play a critical role within each of the Compliance program elements of the Compliance Target Operating Model, covering BU support functions.</li><li>Oversee and effectively challenge on applicable regulations and policies, monitor performance and emerging risks to assess the efficacy of mitigating controls, procedures and practices within the business.</li><li>Collaborate with key compliance subject matter experts as well as partners across the Enterprise, such as the General Counsel's Organization, Audit and Operational Excellence groups.</li></ul>Qualifications<ul><li>Deep regulatory knowledge of the financial regulations applicable to U.S. corporate card products including UDAP.</li><li>Prior credit card industry, compliance, legal or risk experience is a plus.</li><li>Strong relationship and leadership skills with proven ability to communicate and collaborate effectively at all levels of the organization.</li><li>Ability to exercise good judgment in the development and pursuit of compliant solutions.</li><li>Prior experience of leading and developing high performing teams is a plus.</li><li>Excellent written, verbal, research, analytical, and interpersonal skills.</li><li>Strong project management skills, ability to lead multiple projects and support multiple priorities simultaneously.</li><li>Demonstrated ability to make decisions independently, work well under pressure, meet deadlines and adapt easily to frequent change.</li><li>Bachelor’s degree required; advanced degree preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position Overview:The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Detection, Reporting, and QA, Investigations&nbsp;and&nbsp;Technology&nbsp;teams,&nbsp;the&nbsp;Director&nbsp;ensures&nbsp;that&nbsp;internal&nbsp;fraud&nbsp;alerts&nbsp;are&nbsp;timely,&nbsp;accurate,&nbsp;and&nbsp;actionable,&nbsp;while minimizing false positives and operational noise.KeyResponsibilities:<ul><li>Lead&nbsp;the&nbsp;fraud&nbsp;detection&nbsp;operations&nbsp;team,&nbsp;responsible&nbsp;for&nbsp;monitoring&nbsp;and&nbsp;triage&nbsp;of&nbsp;internal&nbsp;fraud&nbsp;alerts</li><li>Oversee&nbsp;daily&nbsp;workflows&nbsp;including&nbsp;alert&nbsp;intake,&nbsp;triage,&nbsp;escalation&nbsp;and&nbsp;case&nbsp;referral&nbsp;to&nbsp;investigation&nbsp;teams</li><li>Ensure&nbsp;operational&nbsp;coverage,&nbsp;service&nbsp;level&nbsp;adherence&nbsp;and&nbsp;timely&nbsp;escalation&nbsp;of&nbsp;high-risk&nbsp;incidents</li><li>Support&nbsp;the&nbsp;VP&nbsp;of&nbsp;Detection, Reporting, and QA&nbsp;to&nbsp;operationalize&nbsp;new&nbsp;rules,&nbsp;thresholds&nbsp;and&nbsp;models&nbsp;into&nbsp;monitoring&nbsp;systems</li><li>Track&nbsp;and&nbsp;improve&nbsp;detection&nbsp;efficiency&nbsp;(hit&nbsp;rates,&nbsp;false&nbsp;positives,&nbsp;alert&nbsp;to&nbsp;case&nbsp;conversion)</li><li>Define&nbsp;and&nbsp;report&nbsp;on&nbsp;detection&nbsp;operations&nbsp;Key&nbsp;Performance&nbsp;Indicators&nbsp;(KPI)</li><li>Contribute&nbsp;to&nbsp;reporting&nbsp;on&nbsp;detection&nbsp;effectiveness&nbsp;and&nbsp;operational&nbsp;performance</li><li>Partner&nbsp;with&nbsp;investigations&nbsp;on&nbsp;case&nbsp;referrals&nbsp;and&nbsp;feedback&nbsp;loops&nbsp;to&nbsp;refine&nbsp;detection&nbsp;quality</li><li>Support&nbsp;audit&nbsp;and&nbsp;regulatory&nbsp;review&nbsp;of&nbsp;detection&nbsp;operations</li><li>Build&nbsp;and&nbsp;manage&nbsp;a&nbsp;team&nbsp;of&nbsp;fraud&nbsp;detection&nbsp;analysts&nbsp;and&nbsp;operations&nbsp;specialists</li><li>Drive&nbsp;a&nbsp;culture&nbsp;of&nbsp;operational&nbsp;discipline,&nbsp;continuous&nbsp;improvement&nbsp;and&nbsp;risk&nbsp;ownership</li></ul>Desired Leadership Characteristics:<ul><li>Calm and decisive under pressure.</li><li>Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues</li><li>Initiative and bias for action and for getting things done</li><li>Proven ability in extending and maintaining strong relationships in a complex multi-national corporation</li><li>Strong problem solver with the ability to use analytical methods to affect change</li><li>Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role</li><li>Deep understanding of fraud monitoring tools, insider threat detection and case management systems</li><li>Strong knowledge of internal fraud typologies and insider risk behaviors</li><li>Proven track record of managing global operations teams</li><li>Strong collaborations skills with Technology, CEG, Legal and risk oversight functions</li><li>Experience with operational KPIs, back-office case and SLA management, and executive reporting</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Director, Detection Operations, Internal Fraud

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.The objective of the GMNS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.GMNS is looking for a Director of Risk and Remediation Governance to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Director, Risk and Remediation Governance:<ul><li>Lead governance and oversight activities for American Express Joint Venture in China</li><li>Consult on the design and implementation of controls tailored to specialized risk areas including Financial Crime and Compliance, with input in broader areas of operational risk</li><li>Ensure all activities &amp; guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams</li><li>Comply with enterprise policies and programs pertaining to specific risk types (e.g., Conduct Risk Management policy), and support with design/ enhancement of BU procedures /standards</li><li>Maintain awareness and understanding of emerging trends, best practices, and regulatory updates relevant to operational risks and share this with BU process owners</li><li>Support with the design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management,&nbsp;Financial Crime or Compliance&nbsp;(e.g., within Risk and/or Internal Audit function)</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterpart</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Basic Mandarin language skills including reading, writing and speaking.</li><li>Experience with the management or oversight of Joint Ventures.</li><li>Experience in at least one of the following:<ul><li>Serving as the go-to subject matter expert pertaining to specific operational risk types</li><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams</li><li>Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li></ul></li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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