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The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul>This position at BMW Mountain View pays minimum wage + commission (approx $2-11k/month)<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Sales Associate-eCommerce/Phone at BMW Mountain View AutoNation

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Automotive Sales Associate-Honda Columbus

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul>Commission based role estimated between $2k -$12k a month<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Associate - Audi Bellevue

The CDJR Sales Associate is responsible for selling new and used vehicles at gross profit, customer satisfaction and volume standards expected by America’s Largest Automotive Retailer.<h2>What are the requirements?</h2><ul><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set targeted personal income goals consistent with AutoNation’s standards of productivity</li><li>Over 1 year automotive sales experience</li><li>Proven ability to exceed established automotive sales and customer service goals</li><li>Excellent communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up, and follow-up again, with customers</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>High school diploma or equivalent</li></ul><h2>&nbsp; Why should I work for AutoNation?</h2><ul><li>You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li><li>You’ll be empowered with the tools needed to support our customers’ needs and realize your earning potential. What tools? How’s a best-in-class CRM, state-of-the-art equity mining tools to help you uncover better sales leads, preferred relationships with over 30 lenders to get your customers financed and access to a national inventory of over 100,000 new and pre-owned vehicles so you can always find the perfect match for your customer.</li><li>We represent 36 brands in 16 states, so there’s always opportunity to grow your career as a Sales Associate and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.</li><li>How will I be paid? Will I receive training?</li><li>As an Experienced Sales Associate, you’re able to start working on our competitive commission pay plan right away!</li><li>Throughout your career, we’ll provide you with the hands-on, digital and classroom training you need grow and advance while also empowering you to build&nbsp;your book of business and close deals like the expert you already are.</li></ul>Compensation is commission based and may range between $3500-$8000 or more per month.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Associate/eCom

As an F&amp;I Manager, you’ll be empowered with the resources and support needed to get every driver into the perfect deal – including a fully transparent selling process and preferred relationships with 30+ lenders.<h2>What will I do every day?</h2><ul><li>Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process</li><li>Work directly with our employees and customers to develop relationships</li><li>Determine customer financing needs and payment options based on a consultative interview process</li><li>Present a fully transparent pricing menu to customers detailing their financing options and products</li><li>Process finance transactions and ensure 100% compliance with all state and federal laws and regulations</li><li>Follow up with customers to ensure satisfaction</li><li>Build rapport with customers to create a base of referrals</li><li>Set and achieve targeted sales goals</li><li>Gain superior product knowledge to effectively help customers</li><li>Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>What are the requirements for the F&amp;I Manager?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Highly detail-oriented and organized</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Why should I come work for AutoNation?</h2><ul><li>You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li></ul>This is a commission-based role with an estimated income of $7-14k/month.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Producing CFS Director at Honda Valencia AutoNation

The Product Specialist is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our dealership seeks individuals with creativity to provide “world class” customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. &nbsp; The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail.<h2>What are the day-to-day responsibilities?</h2><ul><li>Welcoming customers and listening to their needs</li><li>Using a consultative selling process to match the best vehicle to the Customer needs</li><li>Creating a great vehicle delivery experience for the Customer</li><li>Following up with Customers to ensure satisfaction</li><li>Prospecting through referrals and other creative approaches</li><li>Setting and achieving targeted sales goals</li><li>Gaining superior product knowledge to effectively help Customers</li><li>Transition Customers to the Service Department to support their ownership experience</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful? The performance of a Product Specialist is measured by achieving:</h2><ul><li>Targeted unit sales and gross profit</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2>Our Associates have many choices for career growth and development after success in a Product Specialist role.&nbsp; Opportunities may include:<ul><li>Sales Manager</li><li>Financial Services Manager</li><li>Service Advisor</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Product Specialist - BMW of Towson

The Claims Customer Service Analyst is accountable for and oversees the following tasks:<ul><li>Manage all claims appeals, including disputes, redeterminations, and reconsiderations</li><li>Confirm reimbursement accuracy and work with Networks, Medicaid, and Medicare in any questions/concerns</li><li>Analyze claims activity and work reports received by Providers, Networks or Management</li><li>Perform claims reprocessing, reexporting and address medical billing issues</li><li>Assist with special reports of tracking problems with medical claims according to HIPPA guidelines, contracts, fee schedules and provide education to providers/internal staff as applicable</li><li>Apply knowledge of coding to determine if dispute is valid</li><li>Review documentation, analyze reject claim data, justify CPT &amp; HCPCS codes and pay HCFA-1500 and UB92 claims.</li><li>Take inbound customer-service calls and make outbound calls to providers</li><li>Investigate pending claims and resolve discrepancies</li><li>Explains EDI claims transmissions and educates providers on rejection reasons and how to resolve the issue to ensure clean claim submissions</li><li>Contacts providers to provide necessary billing guidelines to comply with quality and process standards</li><li>Follows established guidelines specific to each claim report or inquiry</li><li>Review, coordinate and respond to all request or record requests in a timely order</li><li>Responsible for delivery of EOP’s to providers after each claim run</li><li>Responsible for investigating clearinghouse rejections, ensuring rejection letters are accurate and of high quality</li><li>Responsible for collaborating with Networks on escalating all high-volume rejection/denial claims by provider as communicated in Bi-weekly Claim Dashboards and providing an improvement plan on submission of clean claims for timely payments</li><li>Take part in the monthly Claim Webinar Training to our Network</li></ul>ESSENTIAL JOB FUNCTIONS AND DUTIES<ul><li>Oversees review of claims inventory for quality and findings in external audits from all Payors/Providers as well as annual internal audit in accordance with PHCN Claims Policies and Procedures</li><li>Handling of all claim escalations (verbal and electronic) in accordance with PHCN Claims Policies and Procedures</li><li>Escalating all high-volume Provider Claim issues to ensure positive rapport with our network Providers in accordance with PHCN Claims Policies and Procedures</li><li>Mentoring new team members and providing assistance and review of quality of work during onboarding</li><li>Perform other duties as assigned within the scope of responsibilities and requirements of the job</li><li>Performs the essential functions of this job with or without reasonable accommodation</li></ul>ESSENTIAL QUALIFICATIONSYears of Experience and Knowledge<ul><li>5 ~ 7 years of direct experience minimum in Claims Adjudication and Clearinghouse submissions/rejections</li><li>Advanced level of skills and knowledge of technical system operations</li><li>Detailed knowledge of medical coding; HIPPS, CPT and HCPCS codes</li><li>Solid understanding of enrollment and eligibility as well as claims paying for all lines of business</li><li>Solid understanding of claim data sets required on Encounter Files to ensure resubmission of claims/disputes are in accordance to 837 CMS regulations</li><li>1-3 years working in a claims inbound call center</li><li>Professional level training that provides a general understanding of:<ul><li>the administration of all contractual obligations</li><li>audit and billing procedures</li><li>policies and procedures</li><li>how the processing of accounts receivable and eligibility requirements impacts claims processing</li><li>vendor data feeds and discrepancy process</li><li>administrative and regulatory requirements</li><li>technical workflow processes</li><li>functional requirements of the system</li><li>solution design documents.</li></ul></li><li>4~6 years’ work experience that provides a working knowledge of:<ul><li>billing and delinquency procedures</li><li>accounts receivable process</li><li>system testing and enhancement process</li><li>web portal data support</li></ul></li></ul>Skills and Abilities<ul><li>Advanced level Microsoft Office skills (PowerPoint, Word, Outlook)</li><li>Advanced level Microsoft Excel skills</li><li>Advanced level of Web Reports and how to read 837 files to support working of encounter rejections</li><li>Interpersonal, communication (written and verbal) and presentation skills</li><li>Analytical, research, problem solving, and decision-making skills</li><li>Ability to monitor team goals</li><li>Ability to lead and coach team members</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

tango

Healthcare Claims Customer Service Analyst (Remote)

Essential Job Duties:<ul><li>Demonstrate strong working knowledge of multiple deregulated electric and gas energy markets (ERCOT, PJM, NY, OH, etc.), including market rules and utility-specific business requirements.</li><li>Analyze and validate transactions (814, 810, 867, 820, etc.) to ensure accurate enrollments, drops, billing, payments, usage, and other related processes across all markets.</li><li>Research, analyze, and document client requests and utility or market mandates, ensuring timely updates, accurate implementation, and regulatory compliance.</li><li>Support meter-to-cash processes across multiple utilities, including enrollments, billing, payments, and adjustments.</li><li>Support cross-functional initiatives across client support, roadmaps, client projects, implementations, and market mandates.</li><li>Work with CSMs and Technical Support Analysts to triage issues for existing clients and post go-live for new clients.</li><li>Engage in implementation projects by actively participating during the implementation phase and assisting with a smooth transition to Support.</li><li>Collaborate closely with clients to review enhancement requests, gather comprehensive business requirements, and develop a clear understanding of end-to-end business process flows.</li><li>Write and document clear user stories and acceptance criteria, using Gherkin syntax, to ensure proposed solutions align with client needs and industry best practices.</li><li>Participate in 3 Amigos sessions with Development and QA to discuss, refine, and confirm shared understanding of user stories and requirements prior to development.</li><li>Familiarity with Agile methodologies is preferred to support effective collaboration with Development and QA teams.</li><li>Execute user acceptance testing (UAT) for enhancements, projects, and roadmap initiatives, market mandates, while thoroughly documenting, reporting, and tracking any issues identified.</li><li>Troubleshoot and perform root cause analysis of reported issues, including complex account structures.</li><li>Prioritize and work client issues, providing detailed analysis and documentation.</li><li>Communicate technical information to clients in a way that suits their business models.</li><li>Research and stay updated on utilities market mandates, regulations, and business rules, ensuring compliance across all client types.</li><li>Leverage prior knowledge of Commercial &amp; Industrial (C&amp;I) clients when applicable; while not mandatory, familiarity with C&amp;I operations is considered a strong asset.</li><li>Participate in internal and client workshops for new clients, new products, and partner integrations.</li><li>Attend client meetings as needed to review open items, discuss reported issues, and gather details.</li><li>Meet deadlines and team goals, managing multiple projects while focusing on key priorities.</li><li>Create internal user guides, training documentation, and best practices.</li><li>Provide training to clients on the VertexOne CIS system and other products when needed, ensuring clear understanding and effective system utilization.</li><li>Communicate areas for improvement and help develop and implement solutions.</li><li>Become a subject matter expert on the VertexOne CIS application and related products, with an understanding of how they support deregulated energy operations and integrate with other systems.</li><li>Create and manage issues in the VertexOne ticketing system through to resolution.</li><li>Work cooperatively in a team environment to deliver high client satisfaction.</li><li>Escalate and communicate issues to VertexOne Management or clients as needed.</li><li>Travel to client sites or VertexOne events, as required.</li></ul>Required Skills/Qualifications:<ul><li>3–5 years of Business Analyst experience in the deregulated energy industry with exposure to multiple electric and gas markets (ERCOT, PJM, NY, OH, etc.)</li><li>Must have a strong understanding of all billing methods in deregulated energy markets, including UBR, URR, SCB/MBR, and Dual Billing</li><li>Proficient in documenting business requirements, user stories, and acceptance criteria using Gherkin syntax</li><li>Excellent understanding of meter to cash processes for utilities and suppliers</li><li>Proficient in User Acceptance Testing (UAT) to ensure system changes meet business requirements</li><li>Strong analytical skills to review and validate transactions ensuring accuracy across markets</li><li>Analyze and document client requests and utility changes to maintain compliance and timely updates</li><li>Familiarity with Agile methodologies and collaboration practices, including participation in 3 Amigos sessions with Development and QA teams</li><li>Proactive and self-driven, with a strong ability to identify issues, propose solutions, and take ownership of deliverables through completion</li><li>Able to manage multiple priorities while supporting cross-functional initiatives</li><li>Experience with Customer Information Systems (CIS); VXretail (UtiliBill) experience is a plus</li><li>Knowledge of multiple deregulated electric and gas markets; Texas market experience is a plus</li><li>Knowledge of Commercial and Industrial (C&amp;I) is a plus</li><li>Knowledge of Electronic Data Interchange (EDI) is a plus</li><li>Proficient in MS Excel, MS Word, Visio, SQL, Jira</li><li>Highly detail-oriented with strong analytical and problem-solving skills</li><li>Ability to work independently and with others</li><li>Extremely organized with strong time management&nbsp;</li></ul>JobFamilyBusiness AnalystJobFunctionIndividual ContributorPayTypeSalaryEmploymentIndicatorRegularHiringMinRate81500HiringMaxRate101600

VertexOne

Business Analyst

Description Idaho National Laboratory is hiring a Senior Manager – Performance Assurance to work on our Performance Assurance team. Our team works a 9x80 schedule located in Idaho Falls with every other Friday off.&nbsp; The Senior Manager – Performance Assurance is a senior leadership role responsible for advancing the effectiveness and maturity of INL’s Contractor Assurance System (CAS). This position leads a team of senior career program managers, driving strategic initiatives that streamline processes, challenge legacy practices, and foster a culture of excellence and accountability. The Senior Manager integrates issues management, Lessons learned, management observations, and self-assessment into the broader CAS ecosystem, leveraging innovative approaches—including AI and advanced analytics—to enable proactive risk management and continuous improvement. This role partners across the laboratory to ensure assurance activities are mission-aligned, stakeholder-informed, and operationally impactful. Responsibilities Include: <ul><li>Provide strategic direction and oversight for performance assurance programs, managing senior program managers and guiding the development and execution of department-wide initiatives.</li><li>Integrate issues management, lessons learned, management observations, and self-assessment processes into all assurance activities, ensuring timely identification, analysis, and resolution of risks and opportunities.</li><li>Drive continuous improvement by streamlining assurance processes, removing friction points, and challenging legacy practices to accelerate decision-making and enhance operational efficiency.</li><li>Advance the maturity of CAS by standardizing practices, embedding risk-informed thinking, and fostering a culture of integrity and accountability.</li><li>Champion the adoption of innovative tools and methodologies—including AI and advanced analytics—to elevate assurance from compliance monitoring to strategic enablement.</li><li>Promote active engagement and partnership with line organizations, ensuring assurance professionals are visible, collaborative, and responsive in the field.</li><li>Establish robust feedback mechanisms with stakeholders, using input to refine assurance programs and communicate the impact of changes.</li><li>Collaborate with laboratory leadership, directorate management, and external stakeholders to align assurance programs with INL mission objectives and DOE requirements.</li><li>Communicate results, recommendations, and strategic priorities across disciplines and to senior leadership.</li><li>Perform programmatic assessments and post event investigations while supporting leadership in developing appropriate and sustainable corrective actions.</li><li>Implement all aspects of Performance Monitoring and Analyses including Issues Management, Self-Assessment, Lessons Learned, Management Observations, and event analyses.</li><li>Responsible for developing and monitoring of existing Performance Assurance Key Performance Indicators (KPIs) and to drive improvements in those metrics, analyses of various sources of operational data to proactively identify trends adverse to mission accomplishment and overall impact of the supported directorate, development of dynamic dashboards representing operational and financial performance to Sr. Leadership, identify process improvements in operations and process flows, and develop schedules to track accomplishments toward annual program goals supporting the overall Enterprise Risk Management and Management Review Meeting (assessment of organizational performance and health) approach. </li><li>Responsible for implementing program(s) within assigned directorate utilizing established processes and tools.</li><li>Support data entry, report generation, date tracking, email reminders, document attachment, assessment&nbsp; generation, information gathering, minute taking, and other coordination activities as assigned.</li><li>Support condition screening for noncompliance issues, assigning trend codes, and owning mission centers as&nbsp; directed.</li><li>Serve as a liaison between individual contributors, directorate leadership, and the Performance Management&nbsp; organization as well as external customers and working groups. Work with leadership to both inform and mitigate identified risks as appropriate.</li><li>Review performance and operational data sources to identify adverse trends and risks to mission accomplishment.</li><li>Define Performance Assurance expectations of program(s) as well as provide the process, tools, training, and program support to implement an effective program across all INL mission centers/organizations to ensure compliance with applicable DOE order(s) and provide analysis that enable INL leadership to make risk informed decisions.</li><li>May implement an effective risk-based approach to protect INL security assets and activities against the consequences of attempted theft, diversion, terrorist attack, industrial sabotage, radiological sabotage, chemical sabotage, biological sabotage, espionage, unauthorized access, compromise, and other acts having an adverse impact on national security or the environment.</li><li>May participate in inspections and assessments of equipment and processes to identify issues and risks, identifying corrective actions, and work with line management to ensure effective closure of actions as well as to ensure maximum usage of program budgets. Work may focus on one of many areas, including LabWay,</li></ul>Qualifications Minimum Requirements:&nbsp; Bachelor’s degree in a relevant field; advanced degree preferred. Minimum 5 years of experience in performance assurance, risk management, or related field, with at least 2 years in a leadership role. <ul><li>Demonstrated expertise in contractor assurance processes, issues management, self-assessment, and risk analysis.</li><li>Proven ability to lead complex, cross-functional teams and manage strategic initiatives with enterprise-wide impact.</li><li>Strong analytical, communication, and stakeholder engagement skills.</li><li>Ability to obtain and maintain a DOE &nbsp;“Q” clearance.</li></ul> Preferred Qualifications <ul><li>Advanced degree in engineering, operations, or related discipline.</li><li>Experience with DOE/NNSA programs and compliance requirements.</li><li>Working knowledge of performance assurance software tools (e.g., SharePoint, DevonWay, OpexShare).</li></ul> Job Information:&nbsp; <ul><li>The target pay range for this position is ($138,143-$209,345) annually. The full pay range is salary grade 530 ($105, 516-$269,052). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.</li><li>TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment.&nbsp; </li></ul> Physical Requirements While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, end, and work in an office environment and in operational/research areas. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires the operation of office equipment. The employee may occasionally lift and/or move up to 35 pounds. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits and Relocation <ul><li>Medical, Dental, Vision, and Flexible Spending Accounts</li><li>401(k) with a 4.2% employer contribution and up to 4.8% match</li><li>Paid time off (personal leave)</li><li>Employee Education Program (tuition assistance)</li><li>Comprehensive Relocation Package</li><li>Benefit eligibility subject multiple factors, including employment status and position classification.</li></ul> INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world’s energy future and secure our nation’s critical infrastructure. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world’s energy future and secure our nation’s critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see <a href="http://www.sss.gov" target="_blank">www.sss.gov</a>. Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.

Idaho National Laboratory

Senior Manager – Performance Assurance

Job Title Assistant, Associate or Professor in Physical Therapy Requisition Number FE04703 Working Title Department Name 7N640:Physical Therapy Work Location Lexington, KY Type of Position Faculty Position Time Status Full-Time Tenure Track Status Tenure Track Required Education Degree in physical therapy, with one of the following: a. A post-professional academic doctoral degree (i.e. PhD, EdD, DSc), or b. A professional Doctor of Physical Therapy degree and recognized clinical specialization. Required Related Experience Expertise in content areas relevant to orthopedic physical therapy practice and manual therapy Required License/Registration/Certification Current physical therapy license in Kentucky or eligibility for licensure. Job Summary The Department of Physical Therapy (PT), College of Health Sciences (CHS) at the University of Kentucky is currently accepting applications for a full-time 11-month appointment, tenure-eligible faculty member at rank determined by qualifications in the Special Title Series, to begin employment by August 1, 2026. Primary duties of this position include comprehensive teaching in the musculoskeletal and manual therapy curriculum, advancing a scholarly agenda that synergizes with and enhances the research portfolio of the Department and College, building and maintaining strong relationships with internal and external constituents, participating in institutional and professional service, and mentoring students in the Doctor of Physical Therapy program. The distribution of effort for this position will be approximately 60-80% instruction, 10-20% scholarship/research, and 5-10% service and professional development. Faculty may also assume an active role in the CHS Rehabilitation and Health Sciences PhD Program, a multi-disciplinary, multi-institutional Ph.D. program with faculty and students from disciplines such as Athletic Training &amp; Clinical Nutrition, Occupational Therapy, Physical Therapy and Speech-Language Pathology. Teaching responsibilities will occur on both campuses in this dual-campus, in-person program. About the Physical Therapy Program The Physical Therapy program at UK has been educating physical therapists since 1967. Our program is conducted at the Lexington, Kentucky campus and at the Center of Excellence in Rural Health in Hazard, Kentucky. The qualified candidate will join an outstanding academic faculty devoted to teaching, research, clinical practice, and service. Our faculty is comprised of numerous physical therapists with post professional doctoral training who are involved in clinical, bench, and educational research, and clinical faculty involved in delivery of patient care services. Our research portfolio spans a wide range of disciplines and places a high value on translational and interdisciplinary science. The qualified candidate will have access to several significant resources including the College’s state-of-the-art teaching and research facilities, widespread UK Healthcare facilities and other partners within the academic medical center, and those incorporated into our developing Health Education Building. The College of Health Sciences research centers and institutes include the Biomotion Laboratory, Center for Muscle Biology, and Sports Medicine Research Institute. The candidate may also have access to the UK Core Facilities and the UK’s Center for Clinical Translational Sciences (CCTS), and develop partnerships within the Kentucky Appalachian Rural Rehabilitation Network, the Spinal Cord and Brain Injury Research Center, the Sanders-Brown Center on Aging, Barnstable Brown Diabetes &amp; Obesity Research Center, Veteran’s Affairs Medical Center,Kentucky Neuroscience Institute, and our UK Human Development Institute. The University of Kentucky and the College of Health Sciences are dedicated to fostering a professional and collaborative environment for students, faculty, and staff. We aim to support a strong community where individuals can thrive in their academic and professional pursuits. The Department of Physical Therapy strives to develop practitioners who are knowledgeable, ethical, independent, adaptable, reflective, and service oriented. For more information, please visit <a href="https://chs.uky.edu/physical-therapy" target="_blank">https://chs.uky.edu/physical-therapy</a>. Candidates should apply online with a curriculum vita and a letter of interest outlining your teaching and/or mentorship experiences with DPT students and the potential to partner in scholarly activity within the academic institution or UK Healthcare. Questions should be directed to the search committee chair, Dr. Ramona Carper, College of Health Sciences, Department of Physical Therapy, Wethington Building, 900 S. Limestone Street, Lexington, KY 40536-0200, or email at <a href="mailto:ramona.carper@uky.edu" target="_blank">ramona.carper@uky.edu</a>. Review of applications will begin immediately and continue until the position is filled. Visit the University’s website and see for yourself what makes UK the perfect place to work, which includes a comprehensive benefits package (<a href="http://www.uky.edu/HR/benefits" target="_blank">www.uky.edu/HR/benefits</a>). Skills / Knowledge / Abilities Does this position have supervisory responsibilities? No Preferred Education/Experience 1. Record of research and scholarly work contributing toward peer-reviewed professional presentations and publications. 2. Regional or national professional service. 3. Board Certified Clinical Specialist by the American Board of Physical Therapy Specialties. 4. Teaching experience in a CAPTE-accredited institution with potential for lead course management and design. Deadline to Apply Open Until Filled Yes Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status or whether the person is a smoker or nonsmoker, as long as the person complies with University regulation concerning smoking.&nbsp; Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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