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Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.The Mortgage Specialist is actively involved in each key aspect of the loan process and is responsible for ensuring a shortened cycle time by providing exceptional service to third parties and internal departments from Application through Funding. This individual is proficient in collecting and analyzing a broad range of credit, collateral and compliance documents related to the mortgage process, ensuring loan quality and integrity. More importantly, the Mortgage Specialist exhibits well developed communication and interpersonal skills and the ability to work effectively with consumers, underwriting, mortgage experience associates, sales representatives, third party vendors and other parties linked to the mortgage transaction.&nbsp;As our Mortgage Specialist you will:<ul><li>Interact with the client regarding complex situations relating to third party grants, down payment assistance and closing cost coverage</li><li>Evaluate credit worthiness by completing a thorough review and evaluation of third-party mortgage documentation to assess accuracy and credit risk. Analyze international credit reports, foreign verification of employment and perform project reviews to support a credit risk decision. Analyze collateral documentation to ensure collateral supports HSBC’s overall risk</li><li>Ensure a consistent and proactive approach to prior-to-doc condition clearing, in an effort to constantly increase pull-through percentage. &nbsp;Meet or exceed current daily production expectations while ensuring accuracy and quality standards</li><li>Adhere to all federal, state and HSBC regulatory compliance polices while maintaining HSBC Code of Ethics. Ensure that HSBC’s security interest in the mortgage is protected</li><li>Utilize professional judgement for early identification and effective resolution or escalation of issues that arise</li><li>Develop and sustain relationships with third party vendors. Communicate and monitor quality performance and established standards</li><li>Immediately notify all necessary parties of irregularities relative to standard HSBC policy/guidelines</li><li>Responsible for pipeline management, taking ownership of loan processes, risk decisions and accountability for meeting or exceeding service level agreements with a proactive approach toward exceeding customer expectations</li><li>Achieve published standards and other key performance indicators (attendance, revenue, retention, service levels, quality, operational risk, etc.)</li><li>Complete other related duties as assigned, including but not limited to: providing guidance and training to less experienced personnel. Support HSBC’s diversity programs. &nbsp;Adhere strictly to compliance and operational risk controls with HSBC and regulatory standards, policies and practices: report control weaknesses, compliance breaches and operational loss events</li></ul>For this role, HSBC targets a pay range between $50,000 and $75,000.The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Knowledge of Mortgage Products, Documents, Investor, and Compliance Requirements</li><li>Ability to make sound decisions based on information provided and defined policies</li><li>Ability to effectively multi-task and manage numerous duties/deadlines simultaneously, while maintaining high quality</li><li>Strong customer service, organizational and communication (written/oral) skills</li><li>Minimum of 2 years proven bank, mortgage business, mortgage systems related experience or equivalent</li><li>Minimum of bachelor’s degree in business, accounting, related field, or equivalent experience</li><li>Proven communications, organizational, analytical, administrative, problem-solving, and interpersonal skills</li><li>Proficiency with personal computers as well as pertinent HSBC systems and software</li><li>Ability to meet deadlines and objectives independently and within the team</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

HSBC

Mortgage Specialist

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Global Payments Solutions (GPS) is one of HSBC's global product lines supporting Commercial Banking (CMB) and Global Banking (GB) clients to make and receive payments, and manage liquidity across borders and regulations, in multiple currencies. The US Senior Manager Chief Control Office (CCO) is responsible for supporting the Chief Control Officer with directing and managing the integration of Core Operational Risk Management activities and able to provide feedback on the embedding of Operational Risk Management Framework activities within the Global Payments Solutions (GPS) Product line. This is a first Line of defense remit and established as a function, within the Global Payments Solutions (GPS) Chief Control Office, more formally aligned to the Group Non-Financial Risk (NFR) model.&nbsp; The US GPS CCO Senior Manager is accountable for the Core Operational Risk Management activities with respect to specific risk categories, including Compliance, Business Continuity, Information Security, Privacy, Fraud, SOX, Product Due Diligence and Third Party Risk Management (Vendor) as required. As our Senior Manager, Chief Control Office you will:<ul><li>Deliver the business strategy with strong knowledge of Commercial Banking (CMB) and ISB priorities</li><li>Analysis – Take a lead role in providing feedback on proposed operational risk policy for the business and product partners and likely impacts</li><li>Provide guidance to Risk Owners and Control Owners in adhering to the Non-Financial Risk Framework (NFR) and NFR policies</li><li>Operations- Engage with relevant Risk Stewards to contribute to a standard Risk and Control Library for the businesses, as requested by a Risk/Control Owner</li><li>Continuous Improvement: Proactively identify ways to track and provide advice on the completion of management response actions, ensure timely and accurate recording in the operational risk management system, HELIOS.&nbsp; Provide advice to the Risk Owners to support them in setting risk appetite</li><li>Strategy-&nbsp; Execute oversight and embeddedness as required with oversight reviews relating to risks and controls, for example with respect to tracking remediation activities</li><li>Communication – Deliver recommendations, produce operational risk reporting and insight based on results from the Risk and Control Assessment process used for Risk Owners, Control Owners and wider stakeholders or governance. Escalate top and emerging operational risks working with Risk Owners.</li></ul>For this role, HSBC targets a pay range between $128,000.00 and $175,000.00. The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>The ability to support the businesses in its management of operational risk appetite, ensuring they operate in compliance, with operational risk framework and standards in a multi-geographic, matrix organization</li><li>A strong capability in translating analysis results into strategic business recommendations</li><li>A strong ability to develop, maintain constructive relationships with US Operational Risk teams and other ‘second line of defense’ teams, along with various Global partners, and others for operational risk and internal control matters across all levels and geographies of the bank</li><li>Ability to pro-actively apply knowledge of the NFR in line with the core activities</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Senior Manager, Chief Control Office

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.Act as liaison between HSBC and payroll tax services vendor. Research tax laws and provide guidance to ensure compliant payroll tax policies. Advise stakeholders on best practices and emerging issues related to payroll tax. Assist with gathering and analyzing data for unemployment tax audits, proposed legislation, and legal entity inquiries. Serves as subject matter expert related to federal, state, and local payroll tax, as well as system testing. Support problem resolutions for employees and business partners. Ensure compliance with operational risk controls in accordance with HSBC and regulatory standards/policies.As our Human Resources Payroll Tax Specialist you will:<ul><li>Conduct quarterly review of Federal, State, Unemployment and Local Tax returns for accuracy</li><li>Perform system checks and UAT testing to ensure proper setup of BSI tax updates, states, jurisdictions, limits, etc. within the SAP system</li><li>Assist in IRS and State audits</li><li>Act as liaison between company and payroll vendor tax services to ensure that tax payments are made timely</li><li>Balance bi-weekly payroll taxes with payroll tax vendor</li><li>Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators</li><li>Assist with special projects and/or assignments within the department in relation to payroll taxes, systems, and processes</li><li>Assist employees, team and HR with tax related inquiries</li><li>Serve as expert in area of responsibility and identify areas for process improvement, increased automation and/or efficiency</li><li>Coordinate, complete and review a broad range of complex processing, operational, customer service, legal and/or accounting-related specialized duties in support of assigned area. </li><li>Resolve unusual issues, investigating their source to minimize or eliminate future occurrences</li></ul>For this role, HSBC targets a pay range between $55,900 and $85,000.The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Bachelor’s degree in one of the related fields or equivalent experience (i.e., Accounting, Business Administration, or related fields). &nbsp;</li><li>Certified Payroll Professional (CPP) designation, or Fundamental Payroll Certification (FCP) a plus</li><li>Minimum 3-5 years proven payroll tax, payroll generalist experience or equivalent experience</li><li>Working knowledge and experience in payroll areas (i.e., US payroll, international payroll, tax, and employee equity</li><li>Ability to work well independently in a high-volume environment</li><li>Strong analytical, attention to detail, customer service, problem-solving, organizational, interpersonal, verbal, and written communication skills</li><li>Proficient in Excel (i.e., Pivot Tables, VLOOKUPs, and other formulas). SAP – Employee Central Payroll experience preferred</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Human Resources Payroll Tax Specialist

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."Our Boulevard SquareRetail Store, located in Amherst NY, is currently searching for Temporary Sales Associates to join their team.Make L.L.Bean your next adventure! Here you’ll provide world-class customer service to help customers enjoy and discover the outside. Our employees live and model our core values: Integrity, service, respect, perseverance, safe and healthy living, and outdoor heritage. Our teams are Confident, High Energy, Optimistic, Genuine, Engaging, Competent, Unflappable, Self-Starters, Responsible, and Reliable.Pay range: $16.00 - $19.00/hrAll Sales Associates starting pay is $16.00/hrWe have just what you need:<ul><li>Flexible schedules</li><li>Competitive pay</li><li>Fun perks &amp; Generous discount</li><li>Paid training</li></ul>Must have Knowledgeability or experience about outdoor related gear and activities that include:<ul><li>Camping and related equipment</li><li>Backpacking experience/fitting</li><li>Kayaking and/or Stand Up Paddleboarding</li><li>Cross country skiing and/or snowshoeing</li></ul>Preferred (but not required) to have knowledgeability about outdoor related gear and activities that include:<ul><li>Thule roof rack systems</li><li>Fly Casting and/or Spin Fishing</li></ul>Sales Associates Responsibilities include:<ul><li>Create a world-class customer experience by providing passionate customer service and selling through customer engagement</li><li>Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in getting customers to enjoy the restorative powers of being outside</li><li>Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods</li><li>Promote company programs including: Mastercard acquisition, Outdoor Discovery Schools, along with Diversity, Equity, Inclusion, and sustainability.</li></ul>Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels."If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! &nbsp; At L.L.Bean, we believe the outdoors brings out the best in all of us.&nbsp; We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."

L.L. Bean

Sales Associate- Amherst NY

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. The world of payments is undergoing a rapid transformation, and real-time payments (RTP) are at the forefront of this change. As the Real Time Payments Product Owner, you'll play a pivotal role in shaping the future of our organization's RTP offerings. As our Senior Product Manager&nbsp;you will: <ul><li>Define and own product roadmap, go-to-market and commercialization strategy &nbsp; </li><li>Advocate for client needs, integrate client feedback in the strategy and product roadmap </li><li>Develop and maintain Real-time Payments proposition for commercial and institutional banking clients </li><li>Collaborate with sales and coverage to actively engage clients in consultative dialogue </li><li>Account for product performance, profitability, product roadmap and backlog mgmt </li><li>Partner closely with cross-functional teams to develop digital day 1 propositions, simplifying experience for external and internal stakeholder, on-boarding and service teams&nbsp; </li><li>Own target segmentation to ensure the product fit and superior client experience </li></ul>For this role, HSBC targets a pay range between &nbsp;$122,000.00 and $183,000.00 The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Bachelors/Masters Degree in a business management </li><li>Deep understanding of real-time payments ecosystems (RTP) like RTP networks, regulations, and settlement processes </li><li>Knowledge of traditional payment methods and how they compare to RTP </li><li>Proven track record of bringing payment products to market, from ideation to launch and beyond </li><li>Strong analytical skills to assess market trends, customer needs, and competitor offerings </li><li>Ability to translate product strategy into actionable business plans that drive growth and profitability</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Senior Product Manager, Real Time Payment Solutions

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. The GPS Client Service Manager/Specialist is responsible for developing strong service focused relationships with our clients to understand their business and utilization of our products.&nbsp; The GPS Client Service is accountability for the service experience of an assigned portfolio of clients across GLCM Service. Provide comprehensive management of the GLCM service experience for clients, engage clients directly to better understand their service needs and ensure delivery as appropriate. Advocate for the client to develop solutions and champion client escalations across the organization for GLCM Products and Services. As our Global Payments Services (GPS) Client Management Manager you will:<ul><li>Be the single point of contact for business as usual escalations for covered clients and other internal stakeholders supporting the clients</li><li>Handle the visibility of and ultimate oversight for all service case activity</li><li>Have direct accountability and responsibility to field and resolve complex service inquiries</li><li>Be accountable for local client Initiated projects; facilitates completion of global client initiated projects</li><li>Engage with Global counterparts for maintenance request, client queries and escalations</li><li>Be accountable for local client experience after implementation is complete</li><li>Portfolio capacity based on specific client local query demands</li><li>Identify and action red flags before they become client-identified issues</li><li>Develop and maintain internal and external contact list</li></ul>For this role, HSBC targets a pay range between $74,900.00 and $112,400.00 The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Project management skills and Problem solving</li><li>Banking experience is preferable (Desirable as a Relationship Manager or Customer Experience)</li><li>Minimum of 3 years proven and progressive cash management experience or equivalent</li><li>Proven ability to deliver creative and flexible customer solutions</li><li>Ability to understand a customer’s business and the fundamentals of running a business</li><li>Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues</li><li>Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders</li><li>Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations</li><li>Written and spoken Spanish (desirable)</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Global Payments Services (GPS) Client Management Manager

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all shareThis is performed through a thorough and comprehensive evaluation and/or assessment of the audit activities and related documentation, utilizing IIA Standards, internal methodology, any local regulations, and internal procedures and processes. &nbsp;In addition, the QA Function is responsible to provide for insight into the overall adherence to Internal Audit individual responsibilities and independence such skills assessments, reporting of conflicts of interest, and the like, as well as local regulatory mandates and requirements. &nbsp;Results of evaluations and assessments can by analyzed and lessons learned can be embedded into audit methodology, working practices, behaviors, reporting, and Internal Audits learning programmeAs our Quality Assurance - Senior Audit Manager, Professional Practices you will:<ul><li>Assist in the development of the Quality Assurance and Improvement Program and manage the successful completion of the plan</li><li>Deliver Quality Assurance Reviews in accordance with the Institute of Internal Auditors (IIA) Standards and best practices</li><li>Deliver other assigned Quality assurance related reviews and activities (for example, Audit Effectiveness, Thematic and Framework) as per the </li><li>Quality Assurance and Improvement Program Framework&nbsp;</li><li>Identify audit process improvements to increase productivity, efficiency and effectiveness</li><li>Assist in the development and delivery of appropriate global training programs to various levels of management and staff within Internal Audit, to ensure knowledge and skills are appropriate across Internal Audit</li><li>Establish effective, credible and appropriate working relationships with all Internal Audit colleagues</li></ul>For this role, HSBC targets a pay range between $134,500.00 and $201,800.00.The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Minimum of ten years proven and progressive audit, business, and/or accounting experience or equivalent</li><li>Minimum of a bachelor’s degree in business, accounting, finance, related field or equivalent experience</li><li>Fluent in Spanish preferred but not required&nbsp;</li><li>Strong managerial skills, written and verbal communication skills, analytical, problem-solving, organizational, lateral thinking and interpersonal skills</li><li>Strong stakeholder management skills to effectively challenge senior management while maintaining professional and repeatable relationships</li><li>Broad knowledge of the Company, Group and financial services industry, business supported and the regulatory framework they operate in</li><li>Ability to apply technology or expertise to business issues or operational problems</li><li>Professional certification (s) preferred</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law

Quality Assurance - Senior Audit Manager, Professional Practices

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.Welcome Care Advisor will deliver outstanding quality advice, consultation and coordination of international sales and services to the Corporate, Premier, International, and international segment clients with global financial servicing needs to attract, retain and expand account relationships. Embeds quality, care, and ownership over all aspects of international client inquiries through direct customer sales and contact to ensure every customer feels satisfied, cared for, and delighted with their experience each and every time they contact usAs our Welcome Care Advisoryou will:<ul><li>Provide high quality service to achieve maximum customer satisfaction while welcoming recently onboarded customer</li><li>Assist customers during the Welcome Care journey resolving the customer’s query at first contact where possible</li><li>Educate customers on US banking setting them up for success</li><li>Adhere to call procedures and guidelines</li><li>Establish customer’s needs and offers solutions to enhance the customer’s relationship</li><li>Take ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution</li><li>Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank</li><li>Contact HSBC Domestic and International customers via approved communication channels (phone calls, zoom, Outlook email) in a polite and friendly manner</li><li>Offer value added products and services based on customer needs analysis and ensures customer understanding of those products</li><li>Handle multiple products and has deep knowledge of our Cross-border procedures</li></ul>For this role, HSBC targets a pay range between $48,300 and $72,500.The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Bachelor’s degree in business, related field, or equivalent experience</li><li>Minimum of five years proven and progressive international, personal banking sales and service experience or equivalent, including evidence of referral results and ability to close a sale</li><li>Client necessity based communication, cross-selling, interpersonal and customer service skills</li><li>In-depth knowledge of international products, service, and people as well as the nature, philosophy and products of the Group</li><li>Proficiency with personal computers as well as pertinent mainframe systems and software packages</li><li>Foreign language skills, such as Mandarin and/or Cantonese strongly preferred but not required</li><li>Proven track record to embed outstanding quality, tone, passion, demeanor and pride in each and every customer transaction</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Welcome Care Advisor

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. The role of Vice President Interest Rate Risk Banking Book Global Treasury offers the successful candidate an opportunity to work in a team supporting the Director of&nbsp; Interest Rate Risk Banking Book (IRRBB) Analytics in the Americas to implement HSBC’s Interest IRRBB framework and strategy.&nbsp; Working closely with Markets Treasury, Regional IRRBB teams, Finance Change Delivery and Transformation, Treasury Risk Management, Lines of Business, FinOPs, and IT to improve HSBC’s current IRRBB capabilities considering the current strategy and deliver a planned book of work. The role holder will ensure that the HNAH IRRBB risks are properly understood, analyzed, and mitigated in a timely fashion.&nbsp; Data analytics and automation will play a key role in that effort, ensuring a sustainable and robust regulatory reporting framework As our Vice President Interest Rate Risk Banking Book Global Treasury you will:<ul><li>Working within the Global Treasury IRRBB team, reporting to the Director of IRRBB analytics, the role holder will provide support on analysis and reporting for related activities, helping to shape and drive the implementation of the IRRBB strategy</li><li>The role holder will combine strong subject matter expertise in IRRBB topics, together with strong analytics skills to analyze the balance sheet activities that give rise to structural interest rate risk </li><li>Providing support to the Director of IRRBB Analytics to enable measured and informed decisions around the required trade off in entity financial resources to achieve the desired level of NII stabilisation</li><li>Working collaboratively with colleagues within the Global Treasury Function, IRRBB, and Finance Change and Delivery and Transformation teams to deliver a consistent and comprehensive IRRBB strategy, governance and steering approach</li><li>Providing analytics support to the Head of IRRBB Analytics to define, document and implement sound IRR assumptions for reporting and managing IRRBB consistent with best practices and fulfilling the requirements established in the policy owned by IRRBB 2LOD</li><li>Supporting activities to improve the measurement and management of all material IRRBB risks and propose IRRBB risk appetite, helping maintain and ensure regulatory excellence</li><li>Working in conjunction with the Global Treasury, IRRBB members in ensuring the business continues to operate to the highest levels of operational, governance and accountability standards via well-scoped and managed strategy and framework delivery</li><li>Ensure and promote sharing and adoption of best practice/lessons learned/continual improvement ethos</li><li>Ensuring Treasury senior management are kept informed of all key financial/non-financial issues/developments impacting the business by way of acting as a key point of escalation and if required, play a critical part in any subsequent remediation efforts</li></ul>For this role, HSBC targets a pay range between $141,300.00 and $180,000.00The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Degree level education preferably with a professional qualification and with substantial experience (ideally 5 years+) in a Treasury business environment.</li><li>Ability to communicate in an effective and professional manner with senior management</li><li>Inspires and delivers high performance in respect of implementation of change, articulation of business impact and engagement of stakeholders, within a complex matrix structure</li><li>Clear communicator of complex issues across a wide range of diverse stakeholders - across geography, discipline and the governance chain</li><li>Strategic thinker with strong analytical and project management skills – able to drive change</li><li>Strong knowledge of IRRBB risk management, governance frameworks, and external regulatory environment</li><li>Relevant product knowledge with emphasis on banking book products, structural hedging frameworks,&nbsp; and associated modelling and metrics (NII, EVE etc)</li><li>Past experience with relevant IRRBB systems, data and modelling infrastructure (a plus)</li><li>A broad understanding of financial budgets/models, with experience of analysing data effectively for planning, forecasting and reporting</li><li>Good broader understanding of broader treasury operations and banking issues – Liquidity, funding and cash management, capital, transfer pricing would be helpful </li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

33 Jobs in Cheektowaga, NY, USA