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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Dining Implementation team is seeking an Implementation Associate to play a vital role in the successful onboarding of partners. This role supports the Implementation team by managing the creation of new venue builds, assisting with data imports, and overseeing the technical and operational aspects of onboarding. The Implementation Associate will also provide operational and analytical support to internal teams. The ideal candidate is detail-oriented, a strong communicator, and skilled in problem-solving and managing multiple priorities in a fast-paced environment.&nbsp;Key Responsibilities&nbsp;&nbsp;&nbsp;<ul><li>Support Onboarding: Assist Implementation Specialists and Managers with the end-to-end onboarding process for new partners, ensuring timely and accurate setup of venues, partner surveys, and training resources across systems.&nbsp;</li></ul><ul><li>Venue Configuration: Manage the creation and configuration of new venue builds, ensuring all data, settings, and integrations are accurate and aligned with partner requirements.&nbsp;</li></ul><ul><li>Cross-Functional Collaboration: Partner closely with internal teams (Sales, Partner Success, Product Operations, Support, and Benefit Operations) to ensure smooth and transparent communication throughout onboarding.&nbsp;</li></ul><ul><li>Data Imports &amp; Centralization: Support the centralization of import processes by collaborating with the Imports team to validate partner data, troubleshoot import errors, and ensure clean data migration.&nbsp;</li></ul><ul><li>Process Improvement: Identify and implement improvements to streamline import workflows, reduce onboarding time, and minimize errors.&nbsp;</li></ul><ul><li>Operational Efficiency: Identify opportunities to enhance workflows and optimize the overall partner onboarding experience.&nbsp;</li></ul><ul><li>Training &amp; Enablement: Own the creation and maintenance of training videos and partner resources, including scripting, recording, and updating materials as needed.&nbsp;</li></ul><ul><li>Operational Support: Provide assistance with miscellaneous operational tasks (e.g., data transfers, RASC submissions, or reporting) as needed.&nbsp;</li></ul><ul><li>Churn Tracking: Support the partner churn process to ensure accurate tracking and operational efficiency.&nbsp;</li></ul>Who We’re Looking For&nbsp;&nbsp;<ul><li>Bachelor’s Degree required&nbsp;</li></ul><ul><li>1–3 years of experience in implementation, operations, or a related field (hospitality or SaaS experience preferred)&nbsp;</li></ul><ul><li>Strong attention to detail with the ability to manage multiple priorities and meet deadlines in a fast-paced environment&nbsp;</li></ul><ul><li>Excellent communication, organization, and problem-solving skills&nbsp;</li></ul><ul><li>Demonstrated project management experience (e.g., leading meetings, tracking progress, providing status updates, managing risks/issues)&nbsp;</li></ul><ul><li>Comfortable working cross-functionally and adapting to evolving processes and systems&nbsp;</li></ul><ul><li>Experience analyzing data and responding to ad hoc partner or internal requests&nbsp;</li></ul><ul><li>Familiarity with hospitality industry terminology and operations&nbsp;</li></ul><ul><li>Proficiency in Google Workspace and Excel; experience with Salesforce preferred&nbsp;</li></ul><ul><li>Strong work ethic, professionalism, and interpersonal skills with a collaborative approach&nbsp;</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Implementation Analyst, Global Dining

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Execute the American Express Talent Acquisition (TA) recruitment strategy to ensure inclusivity and delivery of qualified talent.</li><li>Master operational excellence by using available technologies to improve efficiency and quality to accomplish the delivery plan.</li><li>Work with Hiring Leaders to achieve hiring volume and headcount goals, gather key input for candidate slates, and provide feedback on candidates.</li><li>Lead and own screening, assessment, interview, and offer process activities.</li><li>Update and post jobs, manage requisitions, and disposition candidates.</li><li>Conduct first round interviews, intake meetings, and interview debriefs.</li><li>Structure and negotiate offers and partner with the compensation team as necessary to determine appropriate packages.</li><li>Partner with other departments throughout the recruitment process including, recruitment operations, legal, compensation, etc.</li><li>Communicate proactively and in a timely manner with candidates, providing details on the selection process and Hiring Leader feedback.</li><li>Participate in recruitment events and handle colleague referrals.</li></ul>Minimum Qualifications:<ul><li>2+ years of end-to-end recruitment experience.</li><li>Proficiency in using applicant tracking systems and sourcing tools such as LinkedIn and Indeed.</li><li>Excellent interpersonal and communication skills</li><li>Ability to partner with ancillary groups supporting talent acquisition processes.</li><li>Ability to work in a high-volume environment, handle multiple tasks, and prioritize accordingly.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree (or equivalent)</li></ul>Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Talent Acquisition Partner

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;Resy sits within American Express Global Dining, part of the U.S. Consumer Services organization.The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.Interested in joining our team of restaurant-obsessed explorers? Right this way.&nbsp;&nbsp;About the Role:We are seeking an ambitious, organized, and results-driven Growth Marketing Analyst to support marketing programs that drive restaurant and hospitality venue acquisition across Resy and Tock. Reporting to the Senior Manager, Growth Marketing, this role will play a key part in executing and optimizing inbound marketing efforts that generate and convert leads within the American Express Global Dining Network.This person will work closely with Global Dining Sales, Product Marketing, and the extended marketing teams to support campaign execution, monitor performance, and identify opportunities to improve conversion and efficiency. The ideal candidate is a hungry self-starter comfortable testing and learning in white space, passionate about business-to-business marketing strategy, and data-driven with a strong attention to detail and analysis.Key Responsibilities:<ul><li>Support the execution of venue acquisition marketing campaigns, ensuring timely delivery across channels like referral, media, content, and partnerships.</li><li>Track and monitor full inbound funnel performance, surfacing key trends and learnings with the Growth Marketing team.</li><li>Partner with the Senior Manager, Growth Marketing to test new campaign tactics, creative approaches, and audience strategies to drive measurable growth.</li><li>Collaborate with the Media and Ops &amp; Insights teams to ensure tracking accuracy and campaign performance reporting.</li><li>Collaborate with the Growth Marketing and Creative teams to create internal and external Sales enablement materials that effectively communicate Resy value.</li><li>Assist in building marketing briefs, campaign recaps, and test summaries, ensuring insights are documented and shared across teams.</li><li>Support content and creative development for inbound channels, including email, landing pages, and referral assets.</li><li>Maintain organization across campaign calendars, budgets, and reporting documents.</li></ul>Qualifications:<ul><li>2–4 years of experience in growth, performance, or digital marketing, ideally within a SaaS, B2B, or marketplace business.</li><li>Hands-on experience supporting campaigns across paid, owned, or earned marketing channels.</li><li>Strong organizational and project management skills; comfortable managing multiple priorities and stakeholders.</li><li>Basic familiarity with marketing tools such as HubSpot, Salesforce, or equivalent CRM and tracking platforms.</li><li>Proactive, detail-oriented, and eager to learn new tools, tactics, and testing methods.</li><li>Collaborative mindset with strong communication skills; enjoys working cross-functionally.</li><li>Curiosity about the restaurant and hospitality industry, and how marketing can help venues grow through technology.</li></ul>You’ll Thrive in This Role If You:<ul><li>Are excited to learn the ins and outs of growth marketing and performance optimization.</li><li>Enjoy working in a fast-paced environment where testing, learning, and iteration are key to success.</li><li>Love collaborating with creative, media, and product teams to drive measurable results.</li><li>Are proactive, detail-oriented, and motivated by continuous improvement.</li><li>Want to help shape how restaurants and hospitality venues discover and connect through the American Express Global Dining Network.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst - Growth Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (CEG, formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The&nbsp;Colleague Product Management (CPM)&nbsp;team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise.How will you make an impact in this role?This role is designed to ensure our strategic CEG platforms — including Oracle HCM Fusion and other third-party solutions — run reliably, scale securely, and deliver value at pace. You will work with SREs, Technology Operations, and Engineering leaders bringing a product mindset to how our enterprise platforms run in a transparent, predictable, and effective manner.<ul><li>Benchmark and uplift platform operations and assurance practices against industry-leading standards, with a focus on scalability, resiliency, and risk control.</li><li>Lead release and platform change management as a product discipline, ensuring seamless rollout of new features to a global workforce while balancing innovation, compliance, and risk.</li><li>Collaborate with third-party platforms and Technology partners to ensure Cloud Infrastructure roadmaps reflect product priorities and colleague experience requirements, providing strategic input on scale, resiliency, and security while Technology leads execution.</li><li>Champion platform reliability by driving incident reduction initiatives, leveraging data and cross-team collaboration to improve stability and colleague experience.</li><li>Collaborate closely with SREs, Technology Operations leaders, and Engineering platform owners to co-create scalable, sustainable practices.</li><li>Work across peers in Digital Product Ops who focus on team enablement and operating models, ensuring alignment between platform assurance and product team practices.</li><li>Embed product management principles into platform operations, ensuring that platform reliability and assurance are connected directly to business and colleague outcomes.</li><li>Manage budgeting, resource planning, and adoption metrics to measure and communicate impact on enterprise objectives.</li></ul>Minimum Qualifications<ul><li>10+ years of experience in product/platform operations, platform assurance, or SaaS product management within a complex, matrixed, and regulated organization.</li><li>Proven expertise in Oracle HCM Fusion or comparable global SaaS platforms at global scale.</li><li>Familiarity with GSIB-level risk and control frameworks or equivalent regulated-industry requirements.</li><li>Proven ability to lead release/change management and incident reduction initiatives at scale.</li><li>Demonstrated success collaborating with SRE and Technology platform teams, embedding product thinking into platform operations.</li><li>Experience leveraging analytics and data-driven insights to measure impact and inform continuous improvement.</li><li>Highly detail-oriented with a strong focus on reliability, accuracy, and measurable outcomes.</li><li>Creative problem-solver with the ability to balance innovation and compliance in a dynamic environment.</li><li>Exceptional communicator who can influence at all levels, especially when translating technical complexity into business outcome</li><li>Leads with positivity, resilience, and adaptability, fostering a team culture grounded in care, empathy, and support</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Digital Product Ops (Colleague Platforms)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back and lending portfolios, Membership Rewards, Global Consumer Travel &amp; Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, and best-in-class marketing programs across Customer, Prospect, and Partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.About the role&nbsp;American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Senior Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Key Responsibilities:<ul><li>Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.</li><li>Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.</li><li>Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.</li><li>Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML).</li><li>Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.</li><li>Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.</li><li>Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.</li><li>Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.</li><li>Assist with delivery of compliance-related training to business staff.</li><li>Contribute to reporting of compliance metrics and trends to business leadership.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>4+ years of experience in compliance, risk management, or control-related roles in financial services.</li><li>Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg Z, Fair Lending).</li><li>Experience supporting compliance or operational risk within a business or first line function.</li></ul>Preferred Qualifications:<ul><li>Compliance or risk certification (e.g., CRCM, CAMS, CCEP).</li><li>Familiarity with issue management, risk assessments, and control testing processes.</li><li>Experience working in a matrixed environment or with cross-functional teams.</li></ul>Skills &amp; Competencies:<ul><li>Strong attention to detail and critical thinking skills</li><li>Ability to analyze regulatory requirements and apply them in a business context</li><li>Effective communication and relationship-building skills</li><li>Proactive, self-motivated, and comfortable managing multiple priorities</li><li>Sound judgment and problem-solving capabilities</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager – US Consumer Services Compliance, Internal Fraud Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.Reporting to the Vice President, Digital Product Transformation &amp; Planning, this new role will be responsible for defining the scope and vision for our AI and Agentic Marketing solutions.Role OverviewThe Director, MarTech AI Product Management, will lead the definition, delivery, and scaling of AI-powered capabilities across our enterprise MarTech stack. This role is responsible for defining the product strategy and roadmap for AI and agentic marketing solutions.This role will lead a team of product managers, and work closely with cross-functional teams including engineers, data scientists, and marketers to deliver high impact, scalable AI solutions. Commitment to continuous learning and development is critical to this role - you will be known as a thought leader across the enterprise and evangelist for AI, and will need to translate complex technical topics to a broad audience.Key ResponsibilitiesProduct Strategy &amp; Leadership:-Define the vision and roadmap for marketing AI capabilities-Create framework for rapid experimentation and responsible AI deployment across marketing capabilities-Build and scale AI-powered capabilities that drive personalization, automation, and operational efficiency-Act as an AI thought-leader by identifying emerging trends and technologies, assessing how they can augment or replace existing solutions and leading their implementation and adoption-Collaborate with executive leadership to align AI-driven products with business goals and customer needs-Partner with cross-functional teams (marketing, engineering, data science, and operations) to bring innovative AI experiences to lifeProduct Development:-Lead the full product development lifecycle including: discovery, requirements definitions, prototyping, launch, and continuous improvement-Conduct user research, A/B testing, and data analysis to iterate and improve user satisfaction and product performanceAI Enablement &amp; LLM Optimization:-Lead the configuration and deployment of Large Language Models (LLMs) for marketing use cases, ensuring they meet business requirements and provide accurate, high-quality responses-Oversee prompt design, fine-tuning, model evaluation, and continuous learning systems with engineering and data science partners-Ensure responsible AI use by developing frameworks for ethical, bias-free, and compliant conversational AI models-Vendor evaluation, approval and onboardingCollaboration &amp; Stakeholder Management:-Inspire and develop a high-performing team of AI product managers-Serve as the primary point of contact between business, engineering, and data science teams to ensure seamless execution and delivery of AI solutions-Engage with stakeholders to understand needs, gather feedback, and communicate product vision and updates-Work closely with AI vendors, startups and external partners to integrate cutting-edge technologies into the product ecosystemData-Driven Decision Making:-Define and monitor success metrics including: product performance and user engagement, driving actionable insights for continuous improvement-Assess LLM performance, accuracy, and model behaviour to optimize outcomesQualifications:-Bachelor's degree in Computer Science, Engineering, Business, or a related field. Master’s degree preferred-5-7 years of product management experience in a highly regulated environment, ideally with AI-powered products-Understanding of Large Language Models (inc. familiarity with prompt engineering), Natural Language Processing techniques, Machine Learning frameworks and their application-Experience directly managing a team of product managers, with demonstrated ability to coach and develop junior colleagues-Experience working with cross-functional teams in an Agile development environment-Exceptional communication and stakeholder management skills-A passion for AI and customer-centric innovation-Understanding of MarTech platforms and how AI can be integrated to enhance them preferredSalary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - MarTech AI Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As the Senior Manager of Global Prospect and Brand Insights within the Global Brand Strategy and Insights (GBSI) Measurement Insights team, you will play a pivotal role in shaping how we understand and act on brand sentiment worldwide - delivering actionable insights that guide strategy, marketing, and customer experience decisions across markets and business units.Primary Responsibilities Include:<ul><li>Leading the global brand measurement survey program, ensuring methodological rigor, alignment with business strategy, and actionable outputs.</li><li>Identifying and championing new, innovative approaches to brand measurement and analysis – evolving the program to take advantage of emerging technologies.</li><li>Delivering clear insights on customer needs and values, and defining opportunities for American Express in the marketplace.</li><li>Partnering across markets and business units, ensuring impact of insights by tailoring approach to meet diverse stakeholder needs.</li><li>Collaborating with internal and agency partners to advance reporting automation and online tools that enable broad access to performance metrics and analyses.</li><li>Managing agency partners to ensure data quality, timeliness of results, and operational and cost efficiency.</li></ul>Minimum Qualifications:<ul><li>Proven Research Expertise: 7+ years in consumer insights, market research, or related roles. Hands-on experience designing, managing, and analyzing complex global research programs. Proficiency in quantitative and experimental research methods. Ability to identify and resolve methodological or data quality issues proactively.</li><li>Growth &amp; Innovation Mindset: Thrives in a dynamic, evolving environment, continuously learning and leveraging emerging technology to optimize methodologies and enhance impact.</li><li>Insightful Storytelling: Skilled at translating data into compelling, actionable recommendations. Strong written, visual, and verbal presentation skills. Comfortable with statistical methods (significance testing, segmentation, regression/driver modeling).</li><li>Leadership &amp; Collaboration: Demonstrates resilience, flexibility, and solutions-orientation. Strong organizational skills. Effective at influencing and collaborating across complex stakeholder networks.</li><li>Education: Bachelor’s degree required (Marketing, Business, Psychology, Social Sciences, or related field).</li></ul>Preferred Qualifications:<ul><li>Combination of research vendor/agency and client-side experience.</li><li>Post-graduate degree in marketing, market research, or related discipline.</li><li>Experience leading large-scale customer sentiment or brand health measurement programs (e.g., NPS, Brand Tracking).</li><li>Skilled with data visualization and survey platforms (Qualtrics, Tableau, or similar).</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Global Prospect and Brand Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back and lending portfolios, Membership Rewards, Global Consumer Travel &amp; Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, and best-in-class marketing programs across Customer, Prospect, and Partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.About the roleAmerican Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Senior Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Key Responsibilities:<ul><li>Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.</li><li>Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.</li><li>Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.</li><li>Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML).</li><li>Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.</li><li>Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.</li><li>Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.</li><li>Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.</li><li>Assist with delivery of compliance-related training to business staff.</li><li>Contribute to reporting of compliance metrics and trends to business leadership.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>4+ years of experience in compliance, risk management, or control-related roles in financial services.</li><li>Working knowledge of key U.S. banking regulations (e.g., UDAAP, Reg Z, Fair Lending).</li><li>Experience supporting compliance or operational risk within a business or first line function.</li></ul>Preferred Qualifications:<ul><li>Compliance or risk certification (e.g., CRCM, CAMS, CCEP).</li><li>Familiarity with issue management, risk assessments, and control testing processes.</li><li>Experience working in a matrixed environment or with cross-functional teams.</li></ul>Skills &amp; Competencies:<ul><li>Strong attention to detail and critical thinking skills</li><li>Ability to analyze regulatory requirements and apply them in a business context</li><li>Effective communication and relationship-building skills</li><li>Proactive, self-motivated, and comfortable managing multiple priorities</li><li>Sound judgment and problem-solving capabilities</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Manager – US Consumer Services Compliance Conduct Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role: Director, Corporate Affairs &amp; CommunicationsReporting to Vice President, Corporate Affairs &amp; Communications, Travel &amp; Leisure Services and Strategic PartnershipsWe are hiring for a communications professional to join the American Express Corporate Affairs and Communications team to work across our Consumer Travel business.&nbsp;We are looking for a colleague who will be a dynamic, creative, and detail-oriented communications expert with stellar executive management, and excellent writing skills.This role will support American Express Travel, one the largest consumer travel booking platforms in the world. Reporting to a Vice President in Corporate Affairs &amp; Communications, this person will provide counsel to key executives and business partners, create and execute proactive media and influencer marketing strategies, and manage issues to protect and enhance the American Express and American Express Travel brands. The Director will work closely with press on behalf of the business and should have strong media relations skills with an understanding of how to sell a story.&nbsp;The Director will collaborate with a variety of American Express colleagues from senior leaders to strategic partners, as well as marketing, product, sales, and internal communications teams. The Director will create and execute thought leadership and executive visibility programs.As a skilled writer, the director should know how to communicate clearly and effectively, without the use of jargon or hyperbole, to capture the curiosity of the reader.&nbsp;The ideal candidate will be a creative thinker with experience in consumer communications including media relations, influencer marketing, social media campaigns, executive visibility, colleague communications and industry events. Responsibilities include but are not limited to:<ul><li>Develop and implement overarching communications strategies, approaches, and content to further business objectives; including clear, concise, and compelling writing tailored to relevant audiences and channels. Communications initiatives will support the business goals of American Express Travel, including driving awareness of the value of Membership and travel industry leadership.</li><li>Provide communications counsel to executives and support their external communications needs; provide crisis communications support when needed.</li><li>Lead media relations, social influencer campaigns and executive visibility efforts inclusive of all writing: key messages, talking points, Q&amp;A, press releases and social posts.</li><li>Identify unique and newsworthy opportunities to promote American Express Travel; develop strong relationships with press and the travel industry.</li><li>Maintain awareness of industry-level and competitor news, keeping teams informed and providing relevant insights, and collaborating with industry partners.</li><li>Manage select senior executives’ LinkedIn presence, including advising on the right content for the channel and writing copy to amplify announcements and company news.</li><li>Support involvement with key industry engagement groups and conferences, ensuring American Express has a public voice on industry trends and topics.</li><li>Help oversee and manage U.S.-based PR agency.</li><li>Collaborate across CA&amp;C to support enterprise-wide communications initiatives.</li><li>Represent American Express as a spokesperson responding to media inquiries.</li><li>Measure and report on results of communications efforts, including key learnings and areas of opportunity.</li></ul>Qualifications:<ul><li>8-10 years of public relations experience preferred; a mix of in-house and PR agency experience a plus.</li><li>Experience with developing and executing successful communications strategies.</li><li>Experience counseling top executives and driving their communications needs, with proven ability to influence, drive news and manage issues, as needed.</li><li>Strong strategic and creative thinker and problem solver, with proven experience leading winning communications strategies and plans.</li><li>Superior written, verbal and media relations skills, with proven media relations results.</li><li>Creativity in developing and managing stories with national, local and trade press.</li><li>Proven experience in managing PR agencies and/or teams across multiple budgets.</li><li>Needs to be a self-starter, strong collaborator, good project manager, and able to work independently, while operating as an adaptable team player and adhering to policies and deadlines.</li><li>Demonstrated ability to learn quickly and a willingness to take charge and drive results; organized with the ability to oversee multiple projects at any given time; strong attention to detail.</li><li>Ability to deal with confidential information without exception.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, Corporate Affairs & Communications

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The Senior Manager- Client Management, Everyday Spend role offers the opportunity to leverage strong relationship management, consultative selling and strategic thinking and innovation skills to deliver incremental Amex spend while working in a challenging and collaborative environment, while managing a $7B merchant portfolio. The accounts includes some of our most strategic merchants in the telecom sub-industry, including Verizon, Cox, Charter, Roku and others.The successful candidate must be a professionally mature business leader who can take ownership of high profile and complex initiatives with multiple senior-level touch points across the company. A robust strategic background, strong relationship management, an ability to think innovatively, strong financial and analytical skills, comfortable with identifying and driving new business opportunities and the ability to lead in a fast-paced and highly complex and matrixed environment is required.Specific Responsibilities Include:<ul><li>Business Development: Drive profitable charge volume and revenue growth by leveraging knowledge of merchant’s business and industry</li><li>Negotiation Analysis: Develop innovative partnerships and negotiate profitable deal constructs and card acceptance agreements</li><li>Strategy Development: Understand merchant and industry dynamics to develop a strategy to drive business impact</li><li>P&amp;L Management: Optimize client profitability and develop various pricing proposals and strategic growth plans</li><li>Relationship Management: Cultivate and leverage relationships across American Express and the merchant to identify and implement&nbsp; solutions to grow and expand share</li></ul>Minimum Qualifications<ul><li>Energetic, enthusiastic, team player with a strong will to win</li><li>Experienced relationship manager with proven ability to develop strong client relationships, generate new opportunities, sell-in B2C and B2B programs and initiatives, and advance partnership constructs to grow revenue and share</li><li>Strong executive presence internally and externally, with the ability to lead and influence senior-level discussions with clients</li><li>Outstanding analytical and creative problem-solving skills</li><li>Ability to work collaboratively across a wide variety of external and internal partner teams, including Membership Rewards, Marketing,&nbsp; Finance, Pricing, Risk, Operations and Legal</li><li>Strong negotiations experience and project management skills, with an excellent ability to prioritize effectively, close deals and drive results</li><li>Financial acumen, including familiarity with financial statements (income statement, balance sheet and cash flow statement), as well as understanding the financials of card acceptance, industry economics and profitability levers</li><li>Outstanding presentation skills, both oral and written</li><li>Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team</li><li>Prior knowledge and/or experience in telecom industries and B2B a plus</li><li>Strong verbal, written, and analytical skills; ability to manage effectively upstream</li><li>Bachelor’s degree required</li><li>Role requires ~15% travel</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

466 Jobs in Clifton, NJ, USA