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Title Service Coordinator&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Service Coordinator&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Warwick Street, Brooklyn (Pitkin)&nbsp; Salary $55,000&nbsp; Days/Hours Monday - Friday; 8am - 4pm&nbsp; Description The Service Coordinator is responsible for assisting tenants with successful community integration by using a person-centered, strength-based approach to facilitate linkages with community resources, provide individualized counseling and support, and ensure appropriate documentation and compliance with program requirements. &nbsp;The Service Coordinator is an essential resource and advocate for special needs tenants. Duties and Responsibilities:<ul><li>Facilitate tenant linkage with chosen support services available in the community (e.g., care coordination, outpatient behavioral and physical health services, dual recovery supports, vocational services and opportunities, entitlements and financial assistance and peer supports).</li><li>Employ a person-centered, strength-based approach to solicit interests, aspirations, and preferences toward the development of quarterly goal plans, functional assessments, goal plan reviews. Meeting with clients to develop skills and review progress.&nbsp; Responsible for all documentation required for client record (e.g., progress notes, discharge plans, etc.).</li><li>Provide individual counseling and support services to help promote skill development and tenant growth, including wellness self-management, medication self-sufficiency, housing readiness and financial competency.</li><li>Employ a harm reduction approach to improve successful health care outcomes and monitor progress toward triple aim.</li><li>Provide support to ensure availability of full range of housing services, including maintenance issues.</li><li>Attendance at weekly supervision and staff meetings.</li><li>Remain current with all Agency required compliance documents and trainings.</li><li>Other duties as assigned by the Program Director or Supervisor.</li></ul> Salary: $55,000 &nbsp; Position Requirements Bachelor’s Degree in Psychology, Rehabilitation, Social Work or other related mental health discipline, plus 2 years’ experience working in a similar setting and/or working with people with mental illnesses.&nbsp; The individual in this position must have good verbal and written communication skills as well as the ability to make sound judgments regarding client care. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Concern Housing

Service Coordinator

<h4>How you will change lives</h4>As a Social Worker at US Renal Care, you will be an integral part of a cross-functional&nbsp;team, working to help patients living with kidney disease achieve maximum social functioning and psychological adjustment to dialysis treatment and rehabilitation.<h4>What you will be doing </h4>Advocate &amp; Support. &nbsp;You will be part of an interdisciplinary team working to ensure&nbsp;patients receive the best care, including conducting all required patient assessment and&nbsp;care planning activities such as assessing new patient psychosocial needs and completing the KDQOL in accordance with company policy and all state/CMS regulations. You will identify and counsel psychosocial issues and provide&nbsp; patient and family education. As an advocate for your patients' needs, you will coordinate communities of support for patients and their families, identify social agencies and other resources (e.g.,&nbsp; financial/funding), provide information and referrals, coordinate transient arrangements, and represent your patient as needed with appropriate local, state, and federal agencies. Teamwork. As part of the interdisciplinary clinic team, promote teamwork, educate staff, and provide training around patient psychosocial care. You will participate in all required continuing education and staff meetings. You will collaborate with the Medical Director and physicians and maintain positive relationships with area hospitals, agencies, vendors, and the community. Safety &amp; Quality. &nbsp;You will help with clinical and operational processes to improve patient health and minimize missed treatments and hospitalizations, achieving target goals for patient outcomes. You will also participate in monthly Quality Assessment and Performance Improvement (QAPI) activities and ensure compliance with federal, state, and local laws and regulations.SOCIAL WORKERSTATE SPECIFIC LICENSURE REQUIREMENTS&nbsp;Alabama Licensed Master Social Worker (LMSW) or Licensed Independent Clinical Social Worker (LICSW)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ArkansasLicensed Certified Social Worker (LCSW)CaliforniaLicensed Clinical Social Worker (LCSW)ColoradoLicensed Clinical Social Worker (LCSW)ConnecticutLicensed Clinical Social Worker (LCSW)DelawareLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)FloridaLicensed Clinical Social Worker (LCSW)GeorgiaLicensed Master Social Worker (LMSW+CEU) or Licensed Clinical Social Worker (LCSW)HawaiiLicensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW)IdahoLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)IllinoisLicensed Clinical Social Worker (LCSW)IndianaLicensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW)IowaLicensed Master Social Worker (LMSW)MarylandLicensed Certified Social Worker - Clinical (LCSW-C)MassachusettsLicensed Independent Clinical Social Worker (LICSW)MichiganLicensed Master Social Worker (LMSW)MissouriLicensed Clinical Social Worker (LCSW)New JerseyLicensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW)New MexicoLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)New YorkLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)North CarolinaLicensed Clinical Social Worker (LCSW)OhioLicensed Social Worker (LSW) or Licensed Independent Social Worker (LISW)OklahomaLicensed Master Social Worker (LMSW) or Licensed Social Worker (LSW) or Licensed Social Worker with Administration Specialty (LSW-ADM) or Licensed Clinical Social Worker (LCSW) OregonLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)South CarolinaLicensed Master Social Worker (LMSW) or Licensed Independent Social Worker -- Clinical Practice (LISW-CP)TennesseeLicensed Clinical Social Worker (LCSW)TexasLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)VirginiaLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)WyomingLicensed Clinical Social Worker (LCSW)***&nbsp; ANY EXCEPTIONS TO THE ABOVE LICENSURE REQUIREMENTS MUST BE APPROVED IN ADVANCE BY THE VICE PRESIDENT OF OPERATIONS AND VICE PRESIDENT OF CLINICAL SERVICES.&nbsp; ALL EXCEPTIONS WILL REQUIRE A PLAN OF SUPERVISION IN ACCORDANCE TO STATE AND COMPANY REQUIREMENTS.

U.S. Renal Care

Dialysis Social Worker - MSW - $5000.00 Sign on Bonus!

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The position of ServiceNow IRM Senior Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.The successful candidate will be responsible for crafting scalable and efficient solutions across the Compliance &amp; Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers:<ul><li>Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.</li><li>Develops technology/implementation design documentation.</li><li>Provides estimates for design, build, test, and implementation tasks.</li><li>Undertakes regular implementation and code reviews to ensure alignment with development, implementation, and performance standards and evangelizing System Design principles, ServiceNow implementation and coding approaches to engineers in scrum team.&nbsp;</li><li>Assists with updates to program specification/implementation documentation. </li><li>Works with agile champions and release train engineers to prepare configurations for production.</li><li>Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.</li><li>Identifies gaps, provides feedback, and proposes changes to implementation specifications. </li><li>Coaches and mentors the team of engineers.</li><li>Provides inputs to product owners with recommendations to drive towards clean design and shared success.</li><li>Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change.</li><li>Participate in a scrum ceremony and use agile principles and tools including Rally.</li></ul>Minimum Qualifications: <ul><li>3+ years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components.</li><li>Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.</li><li>Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.</li><li>Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.</li><li>An understanding of GRC/IRM industry trends.</li><li>Overall 8+ years of software development experience.</li><li>BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.</li></ul>Preferred Qualifications: <ul><li>Working knowledge of GCP.</li><li>Typically has prior technology experience of systems analysis/programming.</li><li>Experience writing/initiating JS utilities.</li><li>Hold ServiceNow Certified System Administrator credentials.</li><li>Conceptual architecture knowledge.</li><li>5+ years Agile experience as well as hands on Scaled Agile Framework experience.</li><li>Machine Learning or Generative AI knowledge is a plus, not mandatory.</li></ul>Salary Range: $120,000.00 to $210,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Sr. Software Engineer, ServiceNow - Global Risk & Compliance Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth and strengthen the culture of compliance and control.The Senior Manager - Sales and AD Conduct Governance will focus on partnering with the Global &amp; US Large (G&amp;L) Sales and Client Management Teams. They will be a key thought partner to the G&amp;L Sales Enablement and business leadership teams on special projects, including Sales Incentive Plans design and documentation, annual performance planning, and executive presentations. The Senior Manager will work very closely with several cross-functional partners including Incentive Design &amp; Governance, G&amp;L Performance &amp; Insights, Operational Excellence, G&amp;L S&amp;T, SABE, Finance and other supporting teams.&nbsp;The ideal candidate has familiarity with Sales and Client Management teams and will be able to coordinate across key partners to ensure there is alignment and collaboration on priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!Responsibilities:<ul><li>Possess a deep understanding of G&amp;L Sales and Client Management team business objectives / priorities and challenges to formulate solutions</li><li>Build strong relationships with G&amp;L Sales Enablement, Sales &amp; Client Management, S&amp;T &amp; OE teams to successfully gain consensus and support for strategic projects</li><li>Become an expert on Sales Incentive Plan design and mechanics to streamline and clearly document plans</li><li>Serve as a PMO to lead highly complex, business-critical initiatives from inception to completion and act with an agile approach</li><li>Perform risk management to proactively identify potential problems and mitigate risks to achieving desired objectives</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree required</li><li>5+ years of experience in sales enablement, performance planning, consulting, or related fields</li><li>Strong project management skills with a record of successful results on complex, large-scale, cross-functional initiatives</li><li>Ability to build strong partnerships and work collaboratively with others to meet shared objectives</li><li>Exceptional written and verbal communication skills and comfort presenting at all levels of the organization</li><li>Proactive approach to tackle new opportunities and challenges with high energy and enthusiasm</li><li>Accountability for self and others to meet all commitments and deliverables in a timely manner with a high attention to detail</li><li>Experience leading multiple and complex workstreams and working across departmental boundaries to deliver a diverse set of initiatives that result in successful outcomes</li><li>Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities</li><li>Can win attitude and a desire to learn in a fast-paced environment!</li></ul>GuardianSalary Range: $90,000.00 to $165,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Sales and AD Conduct Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Senior Manager of Customer Growth Value Generation Strategy is responsible for driving accepts and incremental revenue through customer-centric strategies across proven Spend treatments (Upgrades, Cross-Sell &amp; Stand Alone-Supp (SAS)). This is a unique opportunity to lead during a defining moment for the channel, with an expanded focus on how we partner with CCPs and position Spend treatments through a servicing lens. The Senior Manager will test into new and compliant Phone scripts and offer constructs, optimize targeting strategy, analyze campaign performance, and ensure flawless execution to deliver our goals. This role is for someone energized by a fast-paced, cross-functional environment and strong attention to detail. The ideal candidate should have strong relationship management skills, be both analytical &amp; creative, and have a proven track record of delivering results while driving innovation.Core Responsibilities include:<ul><li>Lead a team of two, overseeing day-to-day campaign execution while investing in their development.</li><li>Partner with GSG on Spend Treatment CCP engagement and ensure alignment with Servicing strategies and Membership Value.&nbsp;</li><li>Build and scale the next phase of ValGen Spend treatments - defining the test-and-learn roadmap and identifying new opportunities.</li><li>Drive end-to-end marketing strategy from targeting through performance tracking, in partnership with Analytics, Product, Risk, Finance, MET, and Investment Services.</li><li>Optimize Phone script, offer structures, and targeting based on insights and call performance.</li><li>Partner closely with Card portfolio teams to align treatment strategy with broader marketing plans.</li><li>Partner with Forecasting and Reporting leads to synthesize insights and clearly communicate campaign performance drivers.</li></ul>Qualifications:<ul><li>Excited by white space and the opportunity to shape a high-impact, evolving space.</li><li>Proven ability to develop and execute innovative, insight-led marketing strategies.</li><li>Strong analytical and storytelling skills, with the ability to derive and communicate actionable insights from data.</li><li>Exceptional relationship management and influence skills across cross-functional teams.</li><li>Strong project management with keen attention to detail and a track record of executional excellence.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Customer Growth Value Generation Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.&nbsp;This Senior Manager, Customer Growth Spend Treatment Strategy&nbsp;will play a pivotal role in shaping the future of the Phone channel at a transformative moment for the team. This is a high-impact role designed for someone who thrives in white space and wants to help define the path forward. The role blends analytical rigor with strategic thinking, project management, and cross-functional leadership. It is ideal for someone who wants to reimagine how we operate, engage, and unlock new growth opportunities in the channel.The Senior Manager will lead four key workstreams:<ul><li>Reporting &amp;Forecasting: revamp and own monthly R&amp;O and insights, with a focus on forecasting excellence, and clear reporting.</li><li>Capabilities Planning: lead our tech strategy and implementation for the CVP (Customer Value Portal) platform in partnership with GSG (Global Servicing,) Capabilities, Strategy, NPD and Ops.</li><li>CCP Engagement &amp; Servicing Strategy Partnership: lead the evolution of our CCP engagement approach, partnering with the Servicing Strategy and Transformation team (SS&amp;T,) to strengthen working relationships, establishing clear and collaborative working models with GSG to ensure clear R&amp;R, processes and impactful marketing support for ValGen initiatives.</li><li>Operational Excellence: own SOPs (Standard Operating Procedures,) PRSAs (Process Risk Self-Assessment), and any other governance related processes across the team.</li></ul>This is a complex and multifaceted role requiring someone who can operate strategically while executing with precision. The ideal candidate should have strong relationship management skills and a proven track record of developing and implementing best-in-class strategy and processes.&nbsp;Core Responsibilities include:<ul><li>Lead a team of two, driving clarity, and prioritization across strategic initiatives.</li><li>Oversee monthly reporting, and forecasting – partnering with treatment owners to deliver clear and clear, actionable insights.</li><li>Manage the monthly Risks &amp; Opportunities process and serve as the key liaison to the Investment Optimization team.</li><li>Define future-state vision for the CVP platform; lead capability planning and project manage partnership with Tech, Capabilities, and Ops.</li><li>Shape and operationalize our CCP engagement model in close collaboration with GSG and Enablement, ensuring alignment and focused support for ValGen priorities.</li><li>Partner with SS&amp;T to define and optimize working relationship across teams – clarifying roles and responsibilities and strengthening collaboration models.</li><li>Own operational excellence initiatives, including SOPs, PRSAs, and governance routines tied to Project Guardian.</li><li>Oversee agency management including creative briefs and budget oversight</li><li>Serve as PMO and provide oversight into offer strategy calendar</li><li>Collaborate with other customer marketing channel owners to optimize customer experience and share best practices</li></ul>Minimum Qualifications:<ul><li>Proven experience in marketing strategy, analytics, tech planning, or related functions</li><li>Exceptional analytical and storytelling skills; able to derive insights from complex data and influence action</li><li>Strong project management and organizational skills; thrives in fast-paced, evolving environments</li><li>Success building new processes and infrastructure from the ground up</li><li>A collaborative, proactive mindset and passion for building what’s next</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Customer Growth Spend Treatment Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The Corporate and B2B Solutions team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences.&nbsp;As the corporate payments ecosystem rapidly evolves, we are committed to continuing to be at the forefront of our customer needs. The Corporate Program Product Management organization was created earlier this year to consolidate all core corporate payment products under one leadership structure (including corporate card, central billing solutions (BTA), virtual cards, expense management solutions and more) and spearhead the creation of best-in-class payment experiences and capabilities solidifying our leadership position.&nbsp;The Sr Analyst, Expense Management Go-to-Market (GTM) Enablement will help lead the definition and execution of a multi-phase, cross-functional integration journey to bring our Expense Management vision to life. They will work closely with other members of the Corporate Product team and collaborate with key partners across Tech, GCS Sales and Account Development, Sales Enablement, Marketing, Control Management, and various 2nd line functions. This role will report to the Director, Expense Management Go-to-Market Enablement.How will you make an impact in this role?This is an exciting opportunity to work at the intersection of analytics, business operations and strategy across the GTM motionKey Responsibilities&nbsp;<ul><li>Conduct data-driven analyses to uncover insights, evaluate business performance, and answer strategic questions across product and GTM functional pillars </li><li>Define and track the key metrics to measure success of expense management capabilities across spend growth, retention, and acquisition</li><li>Translate high-level ambiguous business questions into structured analytical plans with clear outcomes</li><li>Build clear, insightful visualizations and dashboards to communicate findings effectively to senior leaders</li><li>Partner across product and key GTM stakeholders to define the:<ul><li>Vision and strategy by the Expense Management solution within the broader Corporate and Small Business card value proposition</li></ul></li><li>Find ways to grow our expense management user base, both with prospects and our existing customers</li></ul>Minimum Qualifications<ul><li>Strong analytical rigor, critical thinking abilities and continuous improvement mindset&nbsp;</li><li>Proven ability to prepare decision support materials and uncover meaningful business insights</li><li>Ability to operate in whitespace while being able to translate into actionable plans&nbsp;</li><li>Excellent interpersonal and written/verbal communication skills</li><li>Intermediate user in Excel and comfortable with data analysis and pivot tables</li><li>Bachelor's Degree</li></ul>Preferred Qualifications<ul><li>A data driven strategic thinker with the ability to bring structure to complex problems&nbsp;</li><li>Operational pragmatism and ability to forge relationships across the organization to drive forward progress </li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst, Expense Management Go-to-Market (GTM) Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As part of Controllership organization, The U.S. Regulatory Reporting team delivers Bank Holding Company regulatory reports in accordance with both U.S. Federal and State regulators for American Express Company and its underlying subsidiaries. As American Express transitions to a higher bank category (Cat 3/2), it leads to an uptick in regulatory scrutiny and increased regulatory expectations. As a result, we are forming a centralized Exam and Review Preparedness team to meet those heightened standards. The scope will include both external exams (i.e. FRB, OCC) as well as internal reviews (i.e. Quality Assurance, 2LOD, Internal Audits). This role will be part of the new team.Responsibilities include, but are not limited to:&nbsp;<ul><li>Assist, support, and manage the execution of the Exam and Review Preparedness framework&nbsp;</li><li>Conduct exam/review readiness assessments for impacted areas prior to the start of regulatory exams/reviews to identify potential gaps and solutions.</li><li>Anticipate possible examiner questions and suggested responses and develop internal training materials and external storyboard materials.</li><li>Review exam documentation requests, exam meeting materials, First Day letters / review announcements to provide consistency across teams for appropriate responses/submissions.</li><li>Support tracking and monitoring of requests and meeting materials, schedule exam / review meetings, prepare status updates (presentation material) and capture supporting documentation in a centralized repository.</li><li>Support the development of management action plans / remediation activities and assist in the closure of MRA’s / MRIA’s.</li><li>Collaborate with colleagues across groups within American Express to drive consistency in exam preparedness and management</li><li>Flexibility to work a hybrid schedule.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in Accounting / Reporting / Auditing. </li><li>Strong understanding of U.S. Regulatory and U.S. GAAP requirements. </li><li>Ability to manage multiple priorities, drive projects, and work well under tight deadlines. </li><li>Strong executive presence, relationship building, presentation and collaboration skills. </li><li>Ability to prioritize, drive projects and define medium to long term vision for the team focusing on value creation for partners and the organization.</li></ul>Preferred Qualifications<ul><li>Prior Regulatory and/or banking/financial services strongly preferred.&nbsp;</li><li>Prior experience assisting with the preparation of Regulatory Reports required by FRB, including FR Y-9C, Call Report (FFIEC 031), FR2052a, and FR Y-14 strongly preferred.</li><li>Knowledge of risk management frameworks, methodologies and standard processes strongly preferred.&nbsp;</li><li>Prior experience assisting with regulatory exams preferred</li></ul>Guardian&nbsp;Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager-Controller

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products, Amex Mobile App, &nbsp;americanexpress.com, Amex Offers and Customer Personalization.&nbsp;As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express to life through our digital experiences.Role description: The Guest experiences &amp; capabilities team (Global Navigation, Homepage, One CMS and iForms) is looking for a dynamic Senior Manager - Digital Product Management to lead the development and strategy of the Homepage (americanexpress.com) across 27 proprietary markets. You will own one of the company’s most visible digital products with high volume of traffic and engagement. The Homepage represents the Amex brand and its values for millions of users, drives engagement towards key digital experiences, and plays a crucial growth in enterprise growth. You will collaborate with colleagues in Product, Engineering, Analytics, UX Research, Design teams across the Enterprise to communicate and drive a high impact product roadmap. You will also develop partnerships across the organization to support their needs and drive business outcomes.How will you make an impact in this role?<ul><li>Define &amp; own the product vision, strategy, and roadmap in partnership with cross-functional teams.&nbsp;</li><li>Demonstrate a product mindset, owning the full product development lifecycle from discovery to delivery, following an iterative approach.</li><li>Understand and communicate complex technical information clearly to different audiences.</li><li>Drive technical interoperability, to enable scalable &amp; flexible solutions for the Enterprise.</li><li>Collaborate with the engineering team and the scrum master to deliver solutions efficiently. </li><li>Build strong relationships with key stakeholders across the enterprise to influence and drive alignment. </li><li>Lead a continuous product discovery to identify &amp; prioritize untapped opportunities to delight users and deliver value for the business. </li><li>Leverage quantitative and qualitative data to identify and prioritize opportunities to improve KPIs. </li><li>Partner with the analytics team to improve Homepage’s tracking data quality, monitor and report on KPIs. </li></ul>Minimum Qualifications:<ul><li>Experience as a digital product owner/manager with a focus on user-facing web technology.</li><li>Excellent communication skills. You can communicate effectively to diverse audiences from all sides of the business and to senior leadership teams.</li><li>Empathetic product leader, with proven success at solving user problems while delivering value for the business. </li><li>You can use data to tell a story, make decisions quickly, and rally others around your vision for the product. </li><li>Ability to interpret consumer insights and trends into actual features and functionality.</li><li>Ability to quickly learn and adapt to changes while maintaining clear prioritization</li><li>High performer with proven success in driving solid product solutions from ambiguity and leading the scrum team to deliver technically complex projects. </li><li>A passion for all things digital, inside and outside of work.</li><li>Can lead with an external perspective, you can challenge the status quo or existing processes to improve the delivery process.</li><li>Bachelor's Degree required</li></ul>Preferred: <ul><li>Experience driving front-end, user facing experience for high traffic digital assets.</li><li>Experience running A/B tests, awareness of the process around it (analytics tracking, compliance approval, stakeholders management). </li><li>Experience with Analytics platform like Adobe, Content Square, Nvision</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleThe Director – Quality Assurance &amp; Improvement Program (QAIP) leads the QAIP team, oversees the planning, execution and reporting of quality assurance (QA) reviews and initiatives, and helps grow and develop the QAIP team to provide strong credible challenge over audit execution and operational processes to build strong credibility and influence across the department.Key Responsibilities:<ul><li>Help develop and execute the QAIP team’s strategy and lead QAIP annual planning process</li><li>Manage and maintain the QAIP audit universe and reporting including internal audits, risk assessments, business monitoring procedures, issue management corrective action plans, management and board committee reporting, and IAG operations</li><li>Supervise the execution of all types of QA reviews and issue validations by the QAIP Team</li><li>Serve as People Leader for direct reports, focused on annual goal setting, performance management, and long-term career development. Continuously coach, teach, mentor and develop less experienced colleagues and co-sourced resources</li><li>Oversee and manage any external reviews and regulatory requests related to QAIP activities and processes</li><li>Develop and drive focused risk assessments and thematic reviews based on analytical reviews of QA review results, stakeholders’ inputs, internal &amp; external review findings, and emerging risks</li><li>Partner closely with Professional Practice Process &amp; Product teams to drive change to IAG policies, procedures, and systems that increase quality and efficiency based on QA findings and observations</li><li>Manage the team's resource and &nbsp;capacity constraints including scheduling, training, and recruiting &nbsp;</li><li>Promote use of analytics, best practices, and identify opportunities for process improvements</li><li>Support internal and external assessments (including regulatory examinations) of the Internal Audit function, including facilitating pre-planning and readiness reviews</li><li>Partner with Audit Methodology and Professional Development team to design and deliver audit-related training program components to diverse groups of auditors with varying levels of experience based on QA results</li></ul><h4>Minimum Qualifications:</h4><ul><li>Minimum of 7 years of relevant experience in audit</li><li>Understanding of regulatory, accounting, and financial industry guidance and best practices relevant to the business, including technology and data implications</li><li>BA, BS, or equivalent degree in accounting or finance related field</li><li>Strong internal audit process knowledge, risk/controls knowledge, and data analysis skillset</li><li>Strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management</li><li>Ability to effectively integrate business, operational, technological, data, and financial components in audit work</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities</li><li>Proven ability to lead teams and manage multiple projects and provide quality review across deliverables</li><li>Strong knowledge and appreciation of IA standards, regulatory, and financial industry guidance and best practices relevant to Internal Audit</li></ul><h4>Preferred Qualifications:</h4><ul><li>Minimum of 10 years of relevant experience in audit</li><li>Professional certification: CPA, CIA, CISA or other relevant industry certification</li><li>Analytics experience in internal audit, risk management, and/or financial services</li><li>Big 4 or large Financial Services industry experience</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards</li><li>Experience with technology control testing including interface inputs, reports, application security and business continuity and third parties</li><li>Direct experience in quality assurance reviews related to Internal Audit</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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