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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Global Advertising &amp; Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing and experiences. We have an ambitious goal: to be the most creative department in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. Within GABM sits the Global Brand Content &amp; Media team who is responsible for building best in class brand content across channels and audiences (including Amex’s internal creative agency, OnBrand), driving impact and innovation through global media and analytics, and delivering cultural and brand platforms that bring the Powerful Backing of American Express to life.We’re seeking a Director of Global Media Brand Safety that will help our team accomplish the following:<ul><li>Build out and lead a team responsible for operationalizing our paid Media Brand Safety strategy, governance and approval process across the Enterprise</li><li>Set the strategic vision for vetting and approving paid media plans, partnerships &amp; activations, ensuring all enterprise activity adheres to our media brand safety guidelines</li><li>Enhance tracking system to monitor enterprise performance and share results &amp; best practices&nbsp;</li><li>Create globally adaptable brand safety frameworks, processes &amp; updated guidance to mitigate brand and reputational risk</li><li>Enhance operational controls while driving innovation in our approach to drive increased agility, performance &amp; results</li><li>Act as an Enterprise Brand Safety Center of Excellence (COE), working closely with key business partners across GABM, BU marketers, and enterprise marketing functions, such as GCO, Compliance and Corporate Affairs &amp; Communications, across all levels</li></ul>Specific responsibilities will include:<ul><li>Strategic planning:&nbsp;Lead a COE focused on standing up an E2E enterprise Media Brand Safety governance process. This includes formalizing &amp; documenting a process, creation of socialization materials, documentation of guidelines and best practices, global process training for colleagues, ongoing tracking &amp; capability enablement.</li><li>End-to-end program management:&nbsp;Ongoing brand safety governance, establishing approval forums/processes, tracking key metrics, and evolving digital solutions for documentation. Ensure all compliance assets and operational excellence policies are documented and completed.</li><li>Ongoing evaluation and tracking:&nbsp;Continue to evolve, review, digitize and scale media plan approval criteria and performance tracking</li><li>Stakeholder management:&nbsp;Coordinate and lead all internal (CA&amp;C, GCO, Compliance, Audit, Risk) &amp; external (agency) stakeholder collaboration. Partner closely with the Global Media team &amp; agency to refine brand safety strategy across all paid channels (i.e., TV/CTV, audio, social, digital &amp; out-of-home media)</li><li>Innovation:&nbsp;Identifying key areas for innovation and evolution leveraging internal &amp; external technologies and processes&nbsp;</li></ul> Minimum Qualifications<ul><li>Minimum 10 years agency/brand experience in marketing/media, consulting and/or strategy</li><li>Familiarity and interest in digital, social &amp; offline paid media channels</li><li>Understanding of the paid media, social and advertising landscape, emerging technologies and platforms, as well as brand risk and safety controls required to protect a global brand</li><li>Experience managing media agencies strongly preferred</li><li>Detail-orientated, with outstanding project management &amp; accountancy skills (handling timelines, processes and media implementation needs)</li><li>Self-starter and problem solver who thrives in a rapidly changing, dynamic environment. Able to add clarity to and navigate ambiguous situations.</li><li>Ability to work autonomously as well as collaborate effectively with others and build positive relationships across a large organization</li><li>Infectious curiosity and passionate about innovation, creative problem solving, and ability to thrive in a fast paced, dynamic environment</li><li>Proven ability to lead a high performing team, and drive meaningful career growth for team members</li><li>Outstanding presentation skills with the confidence to present to across various levels of leadership</li><li>Superb organizational and proven track record of managing and navigating wide-ranging organizations and processes and ability to balance multiple priorities</li><li>Strong team player with ability to build relationships and influence decisions to get things done&nbsp;</li><li>Passion for innovation, technology, and brand marketing</li><li>Bachelor’s degree</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Director - Global Media Brand Safety

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Member of Data Center Infrastructure (DCI) organization, reporting to a Manager or Director. Works closely with DCI teams, Customers and Partners to ensure quality standards and well architected delivery solutions.Key Responsibilities<ul><li>Functions as a central point of contact for particular platforms/service capabilities in Data Center Infrastructure.</li><li>Leads the planning, execution, and delivery of complex technology projects, ensuring alignment with project goals and objectives</li><li>Develops and manages comprehensive project plans, including timelines, milestones, and resource allocation</li><li>Provides recommendations in solution design discussions on complex APIs and/or application integrations</li><li>Iterates on existing solutions to provide cost-conscious solutions over time</li><li>Fosters strong relationships with internal customers, project teams, and other partners to ensure clear communication and alignment</li><li>Facilitates regular meetings and status updates to keep all parties informed of project progress and any potential issues</li><li>Applies industry-standard project management methodologies to ensure efficient and effective project delivery</li><li>Monitors project scope, budget, and timelines to ensure projects are delivered within agreed parameters, proactively identifying and addressing any deviations from the project plan, implementing corrective actions as needed</li><li>Ensures that all project deliverables meet or exceed quality standards and expectations, conducting regular quality reviews and implementing necessary improvements to maintain high standards throughout the project</li><li>Identifies potential risks and develops mitigation strategies to minimize their impact on project delivery, monitoring and reporting on risk status, ensuring timely resolution of any issues that arise</li><li>Analyzes, scrubs, and supports data migration from current sources to future systems/platforms.</li><li>Supports software testing when engineering teams deliver new features and fixes.</li><li>Undertakes quality assessments by performing/supporting quality rating activities on key changes and ensures resolution of defects.Implements Change Requests that arises during project implementation phase</li><li>Provides regular updates to project leadership and stakeholders on project status, risks, and issues, and conducting Pre-Program Increment (PI) planning meetings by preparing materials and documenting outcomes</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li><li>Crafts and enhances documentation of standardized procedures, workflow, architecture, design, deployments, and other components of a project.</li><li>Analyzes and manages reporting, using software to generate metrics, data discovery applications, dashboards, and scorecards, validating and/or modeling data so reporting is reflective of actuals.</li></ul>Minimum Qualifications<ul><li>Minimum of 5+ years of demonstrated experience in a Tier III/IV data center service delivery environmentsupporting and partnering with teams who work with IT service delivery as well as electrical / plant operations.&nbsp;</li><li>Core knowledge of critical space, facilities operations, and IT Service delivery in mission critical data center physical environments&nbsp;</li><li>Experience with infrastructure planning / implementation, critical asset life cycle management, IT Service Management, event response, audit/compliance, and other core business processes critical to a data center environment.</li><li>Demonstrated talent supporting implementations and/or use of infrastructure systems and platforms such as DCIM, Mission Critical IT platforms and integrations with building management systems.</li><li>Advanced Microsoft Office Suite skills.</li><li>Bachelor’s Degree in relevant field or equivalent experience.Preferred Qualifications</li><li>Solid grasp of the core functions that span a Data Center Infrastructure Service Delivery organization</li><li>Relevant certifications and/or experience with Agile/SAFe/Lean methodologies, ITIL, SDLC or DCIM</li><li>Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms</li><li>Ability to successfully communicate with proficiency across streams and channels of business units and infrastructure teams at all levels.</li><li>Sets and maintains high standards for self and others modeling outcomes driven behaviors.</li><li>Demonstrable ability to influence toward core outcomes without direct responsibility/authority</li><li>Knows when to advance decisions to Leadership and when to make on-the-spot decisions.</li><li>Demonstrable time management skill and ability to progress work in parallel</li><li>Does not shy away from challenging goals and persists until commitments are met.</li><li>Acts on own initiative without being prompted.</li><li>Experience working with culturally diverse and/or geographically distributed teams</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Sr Assoc-Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our organization:The Network &amp; Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing &amp; Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.The Network Product &amp; Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.About the RoleAs a key member of the Debit Product Management team, you will support the development, delivery, and ongoing management of American Express’s U.S. Debit acquiring capabilities. You will work closely with business and technology partners to ensure that new Debit products and features are clearly defined, well-documented, and effectively implemented to meet customer, partner, and business needs.This role suits an analytically minded individual who enjoys bridging business and technology — transforming complex technical concepts and requirements into clear documentation, processes, and partner-ready materials. You will help ensure smooth delivery across multiple teams and play a hands-on role in bringing innovative Debit products to market.Key Responsibilities<ul><li>Documentation &amp; Flows: Create and maintain detailed documentation, process flows, and integration guides to support product delivery and partner readiness.</li><li>Requirements Definition: Translate business requirements into clear, structured documentation for technology and partner teams.</li><li>Product Delivery Support: Assist in the execution of the Debit acquiring product roadmap by tracking milestones, dependencies, and delivery status across business and technology workstreams.</li><li>Data &amp; Process Analysis: Analyze data, transaction flows, and process maps to identify gaps, dependencies, and opportunities for improvement.</li><li>Partner Integration Support: Collaborate with acquiring and network partners to support solution design, testing coordination, and launch readiness.</li><li>Operational Support: Help maintain governance tools, reporting dashboards, and control documentation to ensure sustainable product delivery.</li><li>Cross-Functional Collaboration: Coordinate with internal teams across Network, Risk, Operations, and Technology to ensure alignment on priorities and timelines.</li><li>Continuous Improvement: Proactively identify opportunities to enhance documentation quality, technical understanding, and process efficiency.</li></ul>Minimum Qualifications<ul><li>1–3 years of experience in payments, product management, or a technical business analysis role (internship or equivalent experience accepted).</li><li>Strong technical and analytical skills, with the ability to create clear and accurate process maps, data flow diagrams, and documentation.</li><li>Familiarity with U.S. Debit, payments, or acquiring infrastructure is a plus.</li><li>Excellent organizational and project coordination skills, with strong attention to detail.</li><li>Strong communication skills, with the ability to work collaboratively across business and technical teams.</li><li>Comfortable working in a fast-paced environment and managing multiple deliverables simultaneously.</li><li>Bachelor’s degree in Business, Finance, Information Systems, Engineering, or a related field (or equivalent experience).</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Why American Express?Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Software Engineer to join us on our mission.How will you make an impact in this role?As an Engineer in GMST you will be building core features and functions of card transaction systems on distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. GMST Engineers use Java Technologies to drive innovation while also finding opportunities for adopting new technologies.Qualifications -<ul><li>Degree in computer science, computer engineering or a related field.</li><li>Minimum 5 years of software development experience in a professional environment working with Java technologies - Vertx, Spring, Spring Boot, RESTful micro services, Ignite, In-Memory Computing, Spark, PostgreSQL, Cassandra, Kafka, Yellowbrick (Apache Ignite is a plus) and RESTful API’s.</li><li>Hands-on experience with application design, software development and automated testing</li><li>Experience with distributed (multi-tiered) systems, algorithms, relational or NoSQL databases.</li><li>Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Software Engineer – Global Merchant Services Technology

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Graduate School of Education?The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="https://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a>. Job Description Job SummaryThe Assistant Director of Admissions and Financial Aid plays a vital dual role within HGSE’s Admissions &amp; Aid team, supporting the development, delivery, and evaluation of strategies and processes that attract, enroll, and support a talented, diverse student body. This position independently manages a range of admissions and financial aid activities, with a strong focus on recruitment, application evaluation, financial counseling, awarding, and operational systems support.Job-Specific ResponsibilitiesAdmissions (50%)<ul><li>Develop and execute a portfolio of domestic recruitment initiatives and contribute to the full-cycle admissions process — from marketing and recruitment to yield and matriculation — with a primary focus on experienced professionals across the U.S.</li><li>Counsel and advise prospective students about application processes, degree programs, and HGSE’s offerings; represent HGSE at recruitment events on-campus, off-campus, and virtually.</li><li>Evaluate and recommend candidates for admission using discretion and sound judgment for a portfolio of degree programs.</li><li>Propose and implement innovative recruitment events, contacts, resources, and partnerships; monitor data and trends to assess recruitment and yield efforts and recommend operational improvements.</li><li>Support the Financial Certification process for admitted international students to ensure timely documentation and compliance.</li></ul>Financial Aid (50%)<ul><li>Independently conduct institutional and federal needs analysis and award financial aid by evaluating complex financial information; manage a caseload of approximately 300 students through recruitment, awarding, enrollment, and graduation, including financial counseling and planning.</li><li>Review appeals and requests for additional aid; communicate outcomes and provide clear guidance to students.</li><li>Assist in developing, testing, and enhancing financial aid management systems (e.g., PowerFAIDS) and integrations with other university systems; analyze and test algorithms and business processes for packaging, compliance, communications, and reporting.</li><li>Manage multiple fellowship programs, including fund management, recruitment, application, and selection processes; develop and update related policies and workflows.</li><li>Support annual audit reporting, compliance, quality assurance, and financial aid operations in line with federal, state, and institutional policies.</li><li>Contribute to the development and evaluation of communications strategies and materials related to aid; support students in financial literacy, debt management, and financial planning.</li><li>Assist in training and onboarding of seasonal staff or graduate assistants as needed.</li></ul> 
Working Conditions: 
HGSE is currently developing dynamic workplace models which will actively support a combination of on-campus and remote work (within a state in which Harvard is registered to do business) where business and operational needs allow. You and your manager will discuss the best schedule based on your role and operational need. If your role allows for remote work, please note that all remote work must be performed within a state in which Harvard is registered to do business (CA (Only Exempt), CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Please also note that Harvard will withhold each applicable state’s required tax and other withholdings from your paycheck for the time you work there. Qualifications Basic Qualifications: <ul><li>Bachelor’s degree or equivalent work experience required</li><li>Minimum of 3 years’ relevant work experience</li><li>Ability to work overtime including nights and weekends during peak periods</li><li>Ability to travel both locally and nationally</li><li>Any candidate wishing to be considered must supply a cover letter and resume.&nbsp; Please upload as one document.</li></ul>Additional Qualifications<ul><li>Previous experience in a student services office. &nbsp;</li><li>Knowledge of Microsoft Office Suite, intermediate Excel skills</li><li>Working knowledge of basic admissions principles</li><li>Familiarity with Technolutions Slate or similar CRM system</li><li>Excellent organizational, communications, writing, interpersonal, and customer service skills. &nbsp;</li><li>Demonstrated ability to work independently and contribute as member of team,</li><li>Develop relationships with wide variety of internal and external constituencies, provide high-level of customer service</li><li>Ability to balance need to be both detail-oriented and strategic, and work in fast-paced environment.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Compensation Range/Rate (including Shift Differential if applicable): $76,000</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity</li></ul>Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 056. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

Assistant Director, Admissions and Financial Aid

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Graduate School of Design?The Harvard University Graduate School of Design (GSD) educates leaders in design, research, and scholarship to make a resilient, just, and beautiful world. The GSD offers an unparalleled setting for interaction through the combination of disciplines—architecture, landscape architecture, urban planning and design, design engineering, real estate and housing—with an emerging research program and a robust public program of lectures and exhibition. Job Description SUMMARY:The ReBuild Initiative at the Harvard University Graduate School of Design (GSD) aims to develop a new model for urban planning and design focused on transforming the built environment with a concentration on design excellence, sustainability, and quality of life for all. ReBuild is an initiative launched by Dean Sarah Whiting and chaired by Maurice Cox, Emma Bloomberg Professor in Residence of Urban Planning and Design. It will accomplish its goal through multi-disciplinary research, engagement with practice, development of new curricular materials, and executive education training for city leaders in partnership with the Bloomberg Center for Cities.Reporting to the Program Director of the ReBuild Initiative, the Case Writer and Editor is responsible for working closely with faculty and staff to produce case study vignettes and relevant supplementary materials that make academic insights relevant to practitioners and align with the framework of the ReBuild Initiative. The Case Writer and Editor is responsible for both the management and coordination of their projects and the development of content.PLEASE NOTE: This is a one-year term position with the possibility of continuation.TYPICAL DUTIES AND RESPONSIBILITIES:Administrative Management<ul><li>Manage the writing and editing of case study vignettes from inception to completion</li><li>Ensure cases and associated content adhere to university policies and standard publishing norms, including but not limited to house style, citation of sources, digital accessibility, reprint permissions, and copyright law</li></ul>Case Development and Implementation<ul><li>Evaluate and present early ideas for new case study vignettes that align with the Initiative’s goals and associated learning objectives</li><li>Conduct desk research spanning academic literature, gray literature, public domain content, and media reports</li><li>In partnership with the Initiative team, establish interview protocols and conduct interviews, in-person or remotely, with city, business, non-profit, and community leaders and faculty</li><li>Draft, revise, and edit cases under direction of relevant faculty and staff</li><li>Seek opportunities to create video, multi-media, and supplementary content to support the Initiative’s goals</li></ul>Other<ul><li>Work with faculty and staff across the GSD, Bloomberg Center for Cities, and other units of Harvard University to structure cases and complete case study analyses</li><li>Communicate about relevant projects with key stakeholders, including faculty, colleagues, and city leaders</li></ul>SUPERVISORY RESPONSIBILITIES:<ul><li>There are no supervisory responsibilities associated with this position.</li></ul>APPLICATION PROCESS: Interested candidates should submit the following: a resume, a cover letter detailing their fit for the role and a writing sample from relevant work. Applications should be submitted to the Careers@Harvard website at <a href="https://hr.harvard.edu/search-open-positions" target="_blank">https://hr.harvard.edu/search-open-positions</a> The review of applications will begin immediately and continue until the position is filled. Candidates must have employment authorization to work in the US, and we regret that we cannot sponsor a VISA.PHYSICAL REQUIREMENTS:Applicants must be able to perform typical office tasks, including sitting for extended periods, using standard office equipment, and occasionally lifting up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.&nbsp; Occasional travel to conduct case research is required.WORK ENVIRONMENT: While the Initiative will be based in Cambridge, MA, and the work is mainly performed in an office setting, flexible and remote work options for this role will be discussed during the interview process.WORK FORMAT DETAILS:This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on&nbsp;<a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.SALARY INFORMATION:&nbsp; <ul><li>The specific annualized hiring range for this position will be $76,400 - $80,000.</li><li>Salary ranges within each pay grade are based on qualifications, skills, experience, equity in comparison to similar positions, and external market values. Salary ranges allow for differences among positions within the same grade as well as increasing levels of responsibility and performance within the same job. For more information regarding salary ranges at Harvard, please see: <a href="https://hr.harvard.edu/salary-ranges" target="_blank">https://hr.harvard.edu/salary-ranges</a></li></ul> Qualifications BASIC QUALIFICATIONS:<ul><li>Bachelor's degree</li><li>Experience with case study development</li><li>Experience with writing and editing for both practitioner and academic audiences</li></ul>ADDITIONAL QUALIFICATIONS &amp; SKILLS:<ul><li>Familiarity with the fields of public management and administration, public policy, leadership, and urban planning and design</li><li>Strong interest in, and understanding of, urban policy and governance</li><li>Proven record of working independently and self-managing tasks and projects, while collaborating with teammates and other key partners (faculty, staff colleagues, students, city leaders, community members, and interview subjects)</li></ul> Additional Information <ul><li>Appointment End Date:&nbsp;This is a one-year term position with the possibility of continuation.</li><li>Standard Hours/Schedule: 35 hours per week</li><li>Compensation Range/Rate:&nbsp;The specific annualized hiring range for this position will be $76,400 - $80,000.</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity.</li><li>The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.<ul> 
 
 
&nbsp;</ul></li></ul>Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Case Writer and Editor, ReBuild Initiative

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Job Summary: Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas.Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&amp;D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work.AA&amp;D is comprised of the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&amp;D Resources, the Harvard Alumni Association (HAA), and the Office of the Vice President (OVP).This full-time exempt position reporting to the&nbsp;Executive Director,&nbsp;Harvard College Fund (HCF) will work in partnership with the HCF Management team, Donor Development, Prospect Management, Operations and other colleagues to build a new Leadership Giving team within the HCF. The Leadership Giving team will play an essential role in the development and growth of the FAS prospect and volunteer pipeline by qualifying new major and leadership gift prospects and identifying new volunteers, as well as engendering a habit of high-level, annual giving among alumni, parents, and friends.&nbsp; 
Job-Specific Responsibilities: <ul><li>Manage a group of Leadership Giving Officers, who will work as part of the Harvard College Fund team to qualify, solicit, and steward College, Graduate School of Arts &amp; Sciences, and Paulson School of Engineering and Applied Sciences alumni, parents, and friends in specified geographic regions for gifts of $25,000-$500,000+ with an emphasis on unrestricted and lightly restricted, current-use funds.&nbsp;</li><li>Responsible for the hiring and onboarding of 3-5 Leadership Giving Officers, and establishing clearly defined goals, objectives, and metrics by which to measure and celebrate successes and opportunities.</li><li>Oversee all day-to-day aspects for the Leadership Giving Officers, including weekly 1:1 meetings and ensuring gift officers are tracking towards their goals. Provide consistent, timely feedback and positive reinforcement to foster a culture of learning and development. Leverage fundraising experience to strategize with the Leadership Giving Officers on prospect and regional strategies and join them on prospect meetings periodically.&nbsp;&nbsp;</li><li>Collaborate with Prospect Management, Research, and Operations to utilize the qualification pool, build prospect portfolios, and develop systems, reporting tools, and strategies to support and measure the team’s work and its partnership with the other frontline teams.</li><li>Work closely with the HCF Management Team, as well as colleagues in Academic &amp; Development Planning and Donor Development, to assess training needs and provide education and professional development opportunities for Leadership Giving Officers.</li><li>Collaborate with colleagues in the Harvard College Fund and Planned Giving to ensure the Leadership Giving Officers are leveraging reunion and annual programs and gift planning opportunities in their conversations with prospects.&nbsp;&nbsp;</li><li>Partner with Donor Development management and officers on prospect transfers when moving prospects between leadership giving and donor development portfolios.&nbsp;</li><li>Work with the HCF Management Team and Development Communications to help inform the most effective case for current-use support. Contribute to the strategy for Leadership Giving volunteer engagement, donor stewardship and events.&nbsp;</li><li>Collaborate with regional leads to strategically leverage existing events and engagement opportunities for Leadership Giving Officers to cultivate and advance their prospect work.&nbsp;</li><li>In concert with the Faculty of Arts and Sciences’ needs, works periodically on special projects in collaboration with the FAS&nbsp;Leadership Team&nbsp;and/or the FAS fundraising staff overall, above and beyond strict adherence to the needs of the Fund,&nbsp;to&nbsp;create team spirit and for the betterment of the overall office fundraising objectives.&nbsp;&nbsp;</li><li>Directs work for and mentors a shared, full-time staff assistant.&nbsp;&nbsp;</li><li>The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.&nbsp;&nbsp;</li></ul> Qualifications Basic Qualifications: <ul><li>Bachelor’s degree with 10+&nbsp;years of experience in university fundraising and administration or related transferable experience.&nbsp;&nbsp;</li><li>Excellent track record of managing and leading a professional staff. Ability to motivate, inspire, and develop staff with an emphasis on building a strong team culture.&nbsp;&nbsp;</li><li>Proven ability to manage data and translate it into clear progress-to-goal reporting.</li><li>Demonstrated success in annual or major giving or applicable ability.</li><li>Knowledge of complex academic institutions and ability to work with alumni, University officials, faculty, and staff or similar constituencies.&nbsp;</li><li>You will be expected to work certain events/campus activities, such as reunions each Spring, and participate in department retreats that are taking place on campus in Cambridge, MA.</li><li>Some night and weekend work required. Frequent domestic travel (25%) required.</li></ul>Additional Qualifications and Skills: <ul><li>Experience working with fundraising volunteers.&nbsp;</li><li>Ability to think strategically and innovatively, to develop new ideas, and to gain stakeholder buy-in, which results in the successful execution of plans and programs.&nbsp;&nbsp;</li><li>Highly sophisticated and comprehensive understanding of fundraising best practices including outreach, solicitation, and stewardship approaches and is comfortable making the ask.&nbsp;&nbsp;</li><li>Willingness to learn and embrace new ideas and be ¿exible and open to change. Must be a professional, con¿dential, honest and trustworthy person. Must have an even disposition and be able to deal e¿ectively with people from all types of backgrounds.</li><li>Ability to evaluate problems accurately and display good, sound judgment.&nbsp;&nbsp;</li><li>Models a positive and calm response to challenges and change. Committed to continuous improvement and growth, personally, and for their team.&nbsp;&nbsp;</li><li>Experience with QlikView and Advance preferred.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 40 hours per week</li><li>Orientation and Review Period: 6 months&nbsp;</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information:&nbsp;To learn more about AA&amp;D and our team, please visit us <a href="https://alumni.harvard.edu/careers" target="_blank">here</a>!</li></ul>Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 060. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Director of Development, Harvard College Fund, Leadership Giving

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial services to a large portion of the University. (FMO) offers primary building maintenance, landscape, fire safety, custodial, and event support services to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards.Job-Specific Responsibilities<ul><li>Provides initial response, triage, stabilization, and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems. &nbsp;</li><li>Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems, and auxiliary equipment.&nbsp;</li><li>Interprets mechanical plans and prints and updates as necessary. &nbsp;</li><li>Monitors, queries and reports on the status of building systems managed by DDC technology. &nbsp;</li><li>Initiates follow-up actions as required. &nbsp;</li><li>Provides responsive customer support in all phases of building maintenance and operations. &nbsp;</li><li>Assists and advises customers on maintenance solutions and provides follow-up on progress and status of work.&nbsp;</li><li>Performs other core skills of the trades and related duties as required. &nbsp;</li><li>May be assigned to work independently or as part of a multi-trade team under the guidance and direction of the Area Supervisor and/or Working Foreperson.&nbsp;</li><li>Required to wear/use appropriate safety clothing/equipment at all times.&nbsp;</li><li>Required to wear to properly wear a uniform and maintain a professional image at all times.</li></ul>Emergency Status Designation: <ul><li>Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).</li></ul>Physical Requirements: <ul><li>Must be able to lift up a minimum of 50 lbs. and transport piping and equipment in excess of 200 lbs. with others. &nbsp;</li><li>May use chain falls and come along&nbsp;for heavier lifting. &nbsp;</li><li>Must be able to push and pull heavy loads as listed. &nbsp;</li><li>Must be able to stoop and bend for long periods of time and work on hands and knees and other awkward positions for extended periods, routinely walk to and from various buildings carrying tools, equipment and other essentials to the job site. &nbsp;</li><li>Must be able to work alone and climb multiple sets of stairs, work of ladders, staging, lifts, etc.&nbsp;</li></ul> Qualifications Basic Qualifications: <ul><li>Five years (5) of related experience in the maintenance and operation of complex building system infrastructure.&nbsp;&nbsp;</li><li>Must have experience in the installation, operation, trouble-shooting, maintenance and repair of all types of commercial building heating and cooling systems.&nbsp;&nbsp;</li><li>Must possess a current MA State HVAC license (or equivalent).</li><li>Must possess a MA valid driver’s license.</li></ul>Additional Qualifications and Skills: <ul><li>The Customer has requested the Maintenance Operator must have Siemen’s experience and knowledge on making scheduling and setpoint adjustment in the Siemen’s System.</li><li>Basic proficiency and understanding of Windows® based software applications.&nbsp; &nbsp;</li><li>Demonstrated proficiency with electronic mail, MS® Office, and related desktop and handheld devices and applications required.&nbsp;</li><li>Must observe and comply with all standard safety codes and practices, perform work in accordance with recognized trade and University standards.&nbsp;&nbsp;</li><li>Must be able to read and interpret detailed plans, specifications, operating manuals and other written materials associated with this trade.&nbsp;&nbsp;</li><li>Must be able to effectively communicate with peers and customers.&nbsp;</li><li>Familiarity with smartphone technology and willingness to expand skills with handheld device use as required.&nbsp;</li><li>Must supply a complete set of hand tools. &nbsp;</li></ul>Certificates and Licenses: <ul><li>Current State HVAC license (or equivalent).</li><li>Valid MA driver’s license.</li></ul> Additional Information Location: <ul><li>Harvard Law School (HLS), Cambridge, MA (USA)</li></ul>Standard Hours/Schedule: <ul><li>40 hours per week</li><li>Sunday: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;OFF</li><li>Monday: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OFF</li><li>Tuesday: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;7:00 am - 3:00 pm</li><li>Wednesday:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 7:00 am - 3:00 pm</li><li>Thursday:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 7:00 am - 3:00 pm</li><li>Friday:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;7:00 am - 3:00 pm</li><li>Saturday: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8:00 am - 4:00 pm</li></ul>Compensation Range/Rate (including Shift Differential if applicable):<ul><li>$50.82 per hour</li></ul>Visa Sponsorship Information: <ul><li>Harvard University is unable to provide visa sponsorship for this position</li></ul>Pre-Employment Screening: <ul><li>Identity</li><li>Criminal</li><li>Certification/License</li><li>Motor Vehicle Record</li><li>Drug Test</li><li>CORI</li><li>References</li></ul>#LI-RC1Work Format DetailsThis position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 000. Corresponding salary information can be found in the job description above.
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Maintenance Operator 

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description <ul><li>Sets-up&nbsp;and&nbsp;maintains&nbsp;assigned&nbsp;station&nbsp;before,&nbsp;during&nbsp;and after meal&nbsp;periods.</li><li>Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other supplies&nbsp;needed&nbsp;during&nbsp;meals.</li><li>Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customer&nbsp;demand.</li><li>Communicates in a timely manner to Supervising Manager or Person-in-Charge concerning food&nbsp;quality&nbsp;and&nbsp;issues&nbsp;of&nbsp;keeping&nbsp;food on&nbsp;the hot and&nbsp;cold&nbsp;food stations&nbsp;abundant&nbsp;during&nbsp;meal&nbsp;periods.</li><li>Notifies&nbsp;staff responsible&nbsp;for&nbsp;preparing&nbsp;food&nbsp;of needs&nbsp;prior to&nbsp;running&nbsp;out.</li><li>Monitors serving lines during meals to ensure quality and quantity are suitable to provide for&nbsp;customer demand.</li><li>Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items and&nbsp;food storage areas such as refrigeration, freezer, and dry storage.&nbsp;Informs students/guests on foods to&nbsp;avoid by knowing the menu items and the ingredient listings or by referring them to the person in&nbsp;charge.</li><li>Maintains&nbsp;safe area&nbsp;by&nbsp;displaying&nbsp;wet&nbsp;floor&nbsp;signs&nbsp;and promptly&nbsp;responding&nbsp;to&nbsp;spills and&nbsp;breakages.</li><li>Cleans and sanitizes surface areas including but not limited to walls, cabinets, countertops, shelving,&nbsp;refrigeration&nbsp;and freezer&nbsp;units.</li><li>Keeps&nbsp;all&nbsp;storage&nbsp;areas&nbsp;organized&nbsp;and&nbsp;clean.</li><li>Leaves&nbsp;work&nbsp;stations&nbsp;clean&nbsp;and&nbsp;re-stocked.</li><li>Accurately fills out sanitation and temperature logs and food service records as required.&nbsp;Informs&nbsp;person&nbsp;in&nbsp;charge when corrective action&nbsp;is needed.</li><li>Follows sanitation standards in compliance with all regulatory agencies including Harvard&nbsp;Environmental Health and&nbsp;Safety&nbsp;regulations.</li><li>Recycles&nbsp;per policy&nbsp;and&nbsp;procedure,&nbsp;empties&nbsp;trash&nbsp;and&nbsp;cleans&nbsp;receptacles.</li><li>Reports&nbsp;malfunctioning&nbsp;equipment to&nbsp;management&nbsp;or person&nbsp;in&nbsp;charge.</li><li>Complies&nbsp;with&nbsp;State&nbsp;of&nbsp;Massachusetts&nbsp;and&nbsp;Dining&nbsp;Services’&nbsp;“Food&nbsp;Employee&nbsp;Illness&nbsp;Policy”.</li><li>Supports&nbsp;all&nbsp;events&nbsp;as assigned&nbsp;to&nbsp;include,&nbsp;but&nbsp;not limited&nbsp;to&nbsp;setup,&nbsp;execution and&nbsp;clean&nbsp;up.</li><li>Represents&nbsp;HUDS&nbsp;to&nbsp;students,&nbsp;faculty,&nbsp;staff&nbsp;and&nbsp;guests&nbsp;in&nbsp;a&nbsp;positive&nbsp;and&nbsp;professional&nbsp;manner.</li><li>Works&nbsp;to&nbsp;meet&nbsp;the&nbsp;mission&nbsp;and&nbsp;core&nbsp;values&nbsp;of Harvard&nbsp;University&nbsp;Dining&nbsp;Services&nbsp;with&nbsp;enthusiasm&nbsp;and a&nbsp;spirit of&nbsp;cooperation.</li><li>Attends&nbsp;trainings&nbsp;as&nbsp;assigned.</li><li>Maintains&nbsp;current&nbsp;certifications&nbsp;as&nbsp;required.</li><li>Performs&nbsp;other&nbsp;duties&nbsp;as&nbsp;assigned.</li></ul>The General Service position is comprised of three main functions:&nbsp;Front-of-House, Bus&nbsp;Person, Dishroom.&nbsp;In addition to the responsibilities above, employees will be required to perform in&nbsp;any&nbsp;of&nbsp;the&nbsp;following&nbsp;areas:Bus&nbsp;Person<ul><li>Maintains,&nbsp;fills&nbsp;and&nbsp;restocks&nbsp;all stations&nbsp;as&nbsp;needed.</li><li>Cleans, sanitizes and maintains soft-serve machine ensuring all local regulations are adhered to.&nbsp;Records&nbsp;temperature of&nbsp;soft-serve&nbsp;machine.</li><li>Sweeps,&nbsp;mops&nbsp;or&nbsp;vacuums&nbsp;floors&nbsp;in&nbsp;serving&nbsp;and&nbsp;dining&nbsp;area.</li><li>Keeps&nbsp;all&nbsp;beverage&nbsp;machines&nbsp;and&nbsp;equipment in&nbsp;serving&nbsp;area&nbsp;clean&nbsp;and&nbsp;sanitized.</li></ul>Dishroom<ul><li>Maintains&nbsp;and&nbsp;fills all necessary&nbsp;chemicals&nbsp;and&nbsp;detergent.</li><li>Fills,&nbsp;empties,&nbsp;cleans&nbsp;and&nbsp;de-limes&nbsp;dish&nbsp;machine.</li><li>Responsible&nbsp;for all&nbsp;ware-washing&nbsp;and&nbsp;sanitation&nbsp;of all&nbsp;food&nbsp;and&nbsp;non-food&nbsp;contact&nbsp;surfaces.</li><li>During meal periods, checks temperature of dish machine tanks to ensure accuracy for wash and final&nbsp;rinse.&nbsp;Accurately record temperature in log book as required.&nbsp;Inform person in charge when&nbsp;corrective&nbsp;action is needed.</li><li>Sweeps,&nbsp;mops&nbsp;or vacuums&nbsp;floor in dishroom&nbsp;and&nbsp;tray&nbsp;drop&nbsp;off&nbsp;(conveyor belt) area</li><li>Keeps&nbsp;all&nbsp;equipment in dishroom&nbsp;clean&nbsp;and sanitized&nbsp;including&nbsp;dish&nbsp;racks,&nbsp;carts and caddies.</li><li>Cleans&nbsp;tables,&nbsp;conveyor belt&nbsp;and&nbsp;disposal units.</li></ul>Front-of-House<ul><li>Ensures&nbsp;food&nbsp;is&nbsp;properly&nbsp;labeled,&nbsp;garnished&nbsp;and&nbsp;utensils are&nbsp;in&nbsp;place.</li><li>Keeps&nbsp;serving&nbsp;and&nbsp;dining&nbsp;areas&nbsp;clean.&nbsp;Replenishes&nbsp;napkin&nbsp;holders&nbsp;and salt/pepper shakers.</li></ul>Physical Requirements<ul><li>Routine: must be able to lift 50 lbs. without restrictions.&nbsp;Continuous: standing, walking,&nbsp;lifting,&nbsp;manual dexterity, reaching, handling, bending</li><li>Frequent: push/pull,&nbsp;bending,&nbsp;ascending&nbsp;and&nbsp;descending&nbsp;stairs&nbsp;and&nbsp;ladders</li><li>Occasional:&nbsp;climbing,&nbsp;squatting,&nbsp;sitting,&nbsp;kneeling</li></ul> Qualifications Basic Qualifications: <ul><li>High&nbsp;School&nbsp;Diploma&nbsp;or equivalent.</li><li>Must&nbsp;have&nbsp;proficiency&nbsp;with&nbsp;the&nbsp;English&nbsp;language (speaking,&nbsp;reading&nbsp;and&nbsp;writing).</li><li>Must have basic math skills and ability to analyze digital and analog thermometers and other&nbsp;measuring&nbsp;devices.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;follow&nbsp;directions.</li><li>Must&nbsp;be&nbsp;neat in&nbsp;appearance&nbsp;and&nbsp;comply&nbsp;with proper&nbsp;dress&nbsp;code&nbsp;as&nbsp;designated by&nbsp;HUDS.</li></ul>Additional Qualifications and Skills: <ul><li>Ability to work independently&nbsp;and&nbsp;as part&nbsp;of&nbsp;a&nbsp;team.</li><li>Strong&nbsp;multi-tasking&nbsp;skills.</li><li>Communicates&nbsp;effectively&nbsp;and works&nbsp;cooperatively&nbsp;and respectfully&nbsp;with&nbsp;a diverse&nbsp;set&nbsp;of&nbsp;staff,&nbsp;management team&nbsp;and guests.</li><li>Ability to&nbsp;work in&nbsp;a fast-paced&nbsp;diverse&nbsp;environment.</li><li>Customer service&nbsp;oriented,&nbsp;able&nbsp;and&nbsp;willing&nbsp;to&nbsp;provide customers with&nbsp;the&nbsp;best&nbsp;possible&nbsp;dining&nbsp;experience.</li><li>Excellent&nbsp;communication&nbsp;skills.</li><li>Ability to work&nbsp;cooperatively&nbsp;and&nbsp;respectfully&nbsp;with&nbsp;a&nbsp;diverse&nbsp;set&nbsp;of&nbsp;staff,&nbsp;management&nbsp;and&nbsp;guests.</li><li>ServSafe&nbsp;certification&nbsp;within&nbsp;one&nbsp;year&nbsp;of&nbsp;employment.</li><li>At&nbsp;least&nbsp;one&nbsp;year&nbsp;of&nbsp;related&nbsp;food&nbsp;industry&nbsp;experience.</li><li>Previous&nbsp;experience&nbsp;working&nbsp;in&nbsp;a&nbsp;University&nbsp;preferred.</li></ul>Certificates and Licenses: <ul><li>ServSafe&nbsp;certification&nbsp;within&nbsp;one&nbsp;year&nbsp;of&nbsp;employment.</li></ul> Additional Information Standard Hours/Schedule: 28 hours per week<ul><li>Sunday &amp; Saturday 11:30am - 8:30pm, Wednesday, Thursday &amp; Friday 4:30pm - 8:30pm</li></ul>Compensation Range/Rate (including Shift Differential if applicable): $27.18 - $28.68Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this positionPre-Employment Screening: Identity, Criminal, References, Drug Test, CORI, ReferencesOther Information: <ul><li>EmergencyStatusDesignation:Essential</li><li>Note:&nbsp;This&nbsp;job&nbsp;description&nbsp;may vary&nbsp;or&nbsp;change based&nbsp;on the&nbsp;needs of&nbsp;the business.</li></ul>#LI-SP1Work Format DetailsThis position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 000. Corresponding salary information can be found in the job description above.
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

General Service

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description <ul><li>Sets-up&nbsp;and&nbsp;maintains&nbsp;assigned&nbsp;station&nbsp;before,&nbsp;during&nbsp;and after meal&nbsp;periods.</li><li>Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other supplies&nbsp;needed&nbsp;during&nbsp;meals.</li><li>Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customer&nbsp;demand.</li><li>Communicates in a timely manner to Supervising Manager or Person-in-Charge concerning food&nbsp;quality&nbsp;and&nbsp;issues&nbsp;of&nbsp;keeping&nbsp;food on&nbsp;the hot and&nbsp;cold&nbsp;food stations&nbsp;abundant&nbsp;during&nbsp;meal&nbsp;periods.</li><li>Notifies&nbsp;staff responsible&nbsp;for&nbsp;preparing&nbsp;food&nbsp;of needs&nbsp;prior to&nbsp;running&nbsp;out.</li><li>Monitors serving lines during meals to ensure quality and quantity are suitable to provide for&nbsp;customer demand.</li><li>Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items and&nbsp;food storage areas such as refrigeration, freezer, and dry storage.&nbsp;Informs students/guests on foods to&nbsp;avoid by knowing the menu items and the ingredient listings or by referring them to the person in&nbsp;charge.</li><li>Maintains&nbsp;safe area&nbsp;by&nbsp;displaying&nbsp;wet&nbsp;floor&nbsp;signs&nbsp;and promptly&nbsp;responding&nbsp;to&nbsp;spills and&nbsp;breakages.</li><li>Cleans and sanitizes surface areas including but not limited to walls, cabinets, countertops, shelving,&nbsp;refrigeration&nbsp;and freezer&nbsp;units.</li><li>Keeps&nbsp;all&nbsp;storage&nbsp;areas&nbsp;organized&nbsp;and&nbsp;clean.</li><li>Leaves&nbsp;work&nbsp;stations&nbsp;clean&nbsp;and&nbsp;re-stocked.</li><li>Accurately fills out sanitation and temperature logs and food service records as required.&nbsp;Informs&nbsp;person&nbsp;in&nbsp;charge when corrective action&nbsp;is needed.</li><li>Follows sanitation standards in compliance with all regulatory agencies including Harvard&nbsp;Environmental Health and&nbsp;Safety&nbsp;regulations.</li><li>Recycles&nbsp;per policy&nbsp;and&nbsp;procedure,&nbsp;empties&nbsp;trash&nbsp;and&nbsp;cleans&nbsp;receptacles.</li><li>Reports&nbsp;malfunctioning&nbsp;equipment to&nbsp;management&nbsp;or person&nbsp;in&nbsp;charge.</li><li>Complies&nbsp;with&nbsp;State&nbsp;of&nbsp;Massachusetts&nbsp;and&nbsp;Dining&nbsp;Services’&nbsp;“Food&nbsp;Employee&nbsp;Illness&nbsp;Policy”.</li><li>Supports&nbsp;all&nbsp;events&nbsp;as assigned&nbsp;to&nbsp;include,&nbsp;but&nbsp;not limited&nbsp;to&nbsp;setup,&nbsp;execution and&nbsp;clean&nbsp;up.</li><li>Represents&nbsp;HUDS&nbsp;to&nbsp;students,&nbsp;faculty,&nbsp;staff&nbsp;and&nbsp;guests&nbsp;in&nbsp;a&nbsp;positive&nbsp;and&nbsp;professional&nbsp;manner.</li><li>Works&nbsp;to&nbsp;meet&nbsp;the&nbsp;mission&nbsp;and&nbsp;core&nbsp;values&nbsp;of Harvard&nbsp;University&nbsp;Dining&nbsp;Services&nbsp;with&nbsp;enthusiasm&nbsp;and a&nbsp;spirit of&nbsp;cooperation.</li><li>Attends&nbsp;trainings&nbsp;as&nbsp;assigned.</li><li>Maintains&nbsp;current&nbsp;certifications&nbsp;as&nbsp;required.</li><li>Performs&nbsp;other&nbsp;duties&nbsp;as&nbsp;assigned.</li></ul>The General Service position is comprised of three main functions:&nbsp;Front-of-House, Bus&nbsp;Person, Dishroom.&nbsp;In addition to the responsibilities above, employees will be required to perform in&nbsp;any&nbsp;of&nbsp;the&nbsp;following&nbsp;areas:Bus&nbsp;Person<ul><li>Maintains,&nbsp;fills&nbsp;and&nbsp;restocks&nbsp;all stations&nbsp;as&nbsp;needed.</li><li>Cleans, sanitizes and maintains soft-serve machine ensuring all local regulations are adhered to.&nbsp;Records&nbsp;temperature of&nbsp;soft-serve&nbsp;machine.</li><li>Sweeps,&nbsp;mops&nbsp;or&nbsp;vacuums&nbsp;floors&nbsp;in&nbsp;serving&nbsp;and&nbsp;dining&nbsp;area.</li><li>Keeps&nbsp;all&nbsp;beverage&nbsp;machines&nbsp;and&nbsp;equipment in&nbsp;serving&nbsp;area&nbsp;clean&nbsp;and&nbsp;sanitized.</li></ul>Dishroom<ul><li>Maintains&nbsp;and&nbsp;fills all necessary&nbsp;chemicals&nbsp;and&nbsp;detergent.</li><li>Fills,&nbsp;empties,&nbsp;cleans&nbsp;and&nbsp;de-limes&nbsp;dish&nbsp;machine.</li><li>Responsible&nbsp;for all&nbsp;ware-washing&nbsp;and&nbsp;sanitation&nbsp;of all&nbsp;food&nbsp;and&nbsp;non-food&nbsp;contact&nbsp;surfaces.</li><li>During meal periods, checks temperature of dish machine tanks to ensure accuracy for wash and final&nbsp;rinse.&nbsp;Accurately record temperature in log book as required.&nbsp;Inform person in charge when&nbsp;corrective&nbsp;action is needed.</li><li>Sweeps,&nbsp;mops&nbsp;or vacuums&nbsp;floor in dishroom&nbsp;and&nbsp;tray&nbsp;drop&nbsp;off&nbsp;(conveyor belt) area</li><li>Keeps&nbsp;all&nbsp;equipment in dishroom&nbsp;clean&nbsp;and sanitized&nbsp;including&nbsp;dish&nbsp;racks,&nbsp;carts and caddies.</li><li>Cleans&nbsp;tables,&nbsp;conveyor belt&nbsp;and&nbsp;disposal units.</li></ul>Front-of-House<ul><li>Ensures&nbsp;food&nbsp;is&nbsp;properly&nbsp;labeled,&nbsp;garnished&nbsp;and&nbsp;utensils are&nbsp;in&nbsp;place.</li><li>Keeps&nbsp;serving&nbsp;and&nbsp;dining&nbsp;areas&nbsp;clean.&nbsp;Replenishes&nbsp;napkin&nbsp;holders&nbsp;and salt/pepper shakers.</li></ul>Physical Requirements<ul><li>Routine: must be able to lift 50 lbs. without restrictions.&nbsp;Continuous: standing, walking,&nbsp;lifting,&nbsp;manual dexterity, reaching, handling, bending</li><li>Frequent: push/pull,&nbsp;bending,&nbsp;ascending&nbsp;and&nbsp;descending&nbsp;stairs&nbsp;and&nbsp;ladders</li><li>Occasional:&nbsp;climbing,&nbsp;squatting,&nbsp;sitting,&nbsp;kneeling</li></ul> Qualifications Basic Qualifications: <ul><li>High&nbsp;School&nbsp;Diploma&nbsp;or equivalent.</li><li>Must&nbsp;have&nbsp;proficiency&nbsp;with&nbsp;the&nbsp;English&nbsp;language (speaking,&nbsp;reading&nbsp;and&nbsp;writing).</li><li>Must have basic math skills and ability to analyze digital and analog thermometers and other&nbsp;measuring&nbsp;devices.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;follow&nbsp;directions.</li><li>Must&nbsp;be&nbsp;neat in&nbsp;appearance&nbsp;and&nbsp;comply&nbsp;with proper&nbsp;dress&nbsp;code&nbsp;as&nbsp;designated by&nbsp;HUDS.</li></ul>Additional Qualifications and Skills: <ul><li>Ability to work independently&nbsp;and&nbsp;as part&nbsp;of&nbsp;a&nbsp;team.</li><li>Strong&nbsp;multi-tasking&nbsp;skills.</li><li>Communicates&nbsp;effectively&nbsp;and works&nbsp;cooperatively&nbsp;and respectfully&nbsp;with&nbsp;a diverse&nbsp;set&nbsp;of&nbsp;staff,&nbsp;management team&nbsp;and guests.</li><li>Ability to&nbsp;work in&nbsp;a fast-paced&nbsp;diverse&nbsp;environment.</li><li>Customer service&nbsp;oriented,&nbsp;able&nbsp;and&nbsp;willing&nbsp;to&nbsp;provide customers with&nbsp;the&nbsp;best&nbsp;possible&nbsp;dining&nbsp;experience.</li><li>Excellent&nbsp;communication&nbsp;skills.</li><li>Ability to work&nbsp;cooperatively&nbsp;and&nbsp;respectfully&nbsp;with&nbsp;a&nbsp;diverse&nbsp;set&nbsp;of&nbsp;staff,&nbsp;management&nbsp;and&nbsp;guests.</li><li>ServSafe&nbsp;certification&nbsp;within&nbsp;one&nbsp;year&nbsp;of&nbsp;employment.</li><li>At&nbsp;least&nbsp;one&nbsp;year&nbsp;of&nbsp;related&nbsp;food&nbsp;industry&nbsp;experience.</li><li>Previous&nbsp;experience&nbsp;working&nbsp;in&nbsp;a&nbsp;University&nbsp;preferred.</li></ul>Certificates and Licenses: <ul><li>ServSafe&nbsp;certification&nbsp;within&nbsp;one&nbsp;year&nbsp;of&nbsp;employment.</li></ul> Additional Information Standard Hours/Schedule: 24 hours per week<ul><li>Tuesday - Friday&nbsp;7:30am - 12:30pm, Saturday 7:30am - 11:30am .</li></ul>Compensation Range/Rate (including Shift Differential if applicable): $27.18 - $28.68Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this positionPre-Employment Screening: Identity, Criminal, References, Drug Test, CORI, ReferencesOther Information: <ul><li>EmergencyStatusDesignation:Essential</li><li>Note:&nbsp;This&nbsp;job&nbsp;description&nbsp;may vary&nbsp;or&nbsp;change based&nbsp;on the&nbsp;needs of&nbsp;the business.</li></ul>#LI-SP1Work Format DetailsThis position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 000. Corresponding salary information can be found in the job description above.
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

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