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Position Summary: The Cisco Webex Contact Center Engineer is responsible for the design, implementation, configuration, maintenance, and optimization of our Cisco Webex Contact Center platform. This role involves working closely with IT, Customer Experience (CX) teams, and business stakeholders to ensure a reliable, efficient, and scalable contact center environment that meets the needs of our customers and agents. The ideal candidate will possess strong technical expertise in Cisco Webex Contact Center, excellent problem-solving skills, and a customer-centric mindset. Organizational Relationships:This role will report to the Sr. Voice Engineer and work closely together with other IT teams.Job Responsibilities:1. Participate in the design and planning of the Cisco Webex Contact Center solutions, including call flows, IVR systems, routing strategies, agent desktops, and integrations.2. Implement and configure new Webex Contact Center features, and functionalities.3. Integrate Webex Contact Center with other enterprise systems, such as CRM, workforce management, and analytics platforms.4. Configure and maintain Webex Contact Center settings, including users, agents, teams, queues, routing rules, IVR scripts, and desktop layouts.5. Manage and troubleshoot issues related to voice quality, call routing, agent connectivity, and system performance.6. Provide technical support to contact center agents, supervisors, and other stakeholders.7. Collaborate effectively with IT teams (network, security, infrastructure), CX teams, and business stakeholders to understand requirements and deliver solutions.8. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers9. Adheres to all company policies, procedures, and safety standards. Qualifications:1. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).2. Proven experience (typically 3+ years) in managing and supporting Cisco Webex Contact Center solutions.3. Hands-on experience with Webex Contact Center configuration, including call flows, IVR design, routing strategies, and agent desktop setup.4. Strong understanding of contact center operations, technologies, and best practices.5. Knowledge of workforce management (WFM) and quality management (QM) systems.6. Experience with contact center analytics and reporting tools.7. Excellent troubleshooting and problem-solving skills.8. Ability to work independently and as part of a team.9. Must meet company’s requirements for employment.10. Valid in-state driver’s license and have and maintain an acceptable, safe driving record.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Contact Center Engineer

As a Collision Estimator, you’ll interact daily with customers, insurance companies, and parts Associates to ensure the repair process is as smooth as possible. You also take great pride in using your excellent communication skills and empathetic nature to help customers through the process.<h2>What are the daily job responsibilities?</h2><ul><li>Greeting customers and discussing repair options.</li><li>Determining repair needs based on customer information, vehicle walk-around, inspections and test drives.</li><li>Asking for the sale on all estimates.</li><li>Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.</li><li>Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non-DRP).</li><li>Producing repair orders for customers, including cost and time estimates, with full transparency.</li><li>Communicating frequently with technicians and parts Associates to ensure timely completion of work.</li><li>Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.</li><li>Managing multiple repairs simultaneously.</li><li>Working with other Associates on daily planning and release meetings.</li><li>Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.</li><li>Following up with customers to ensure we have met their expectations.</li><li>Building rapport with customers to create a base of referrals.</li><li>Gaining superior product knowledge to effectively help customers.</li><li>Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.</li><li>Providing exceptional customer experience to drive loyalty.</li></ul><h2>What are the requirements for the Collision Estimator?</h2><ul><li>Proven ability to provide an exceptional customer experience.</li><li>Ability to set and achieve targeted goals.</li><li>Detail-oriented and organized. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Prior sales or retail experience preferred but not required.</li><li>Demonstrated communication, consultative, interpersonal, and organizational skills.</li><li>Experience and desire to work with technology.</li><li>Must have a valid, in-state driver’s license with an acceptable, safe driving record.</li></ul><h2>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Collision Estimator role. Future opportunities may include:</li><li>Collision Director</li><li>Collision Production Manager</li><li>The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

ESTIMATOR

The Parts Retail Associate position has the opportunity to interact with hundreds of customers to assist them in purchasing automotive parts. The goal is to create an exceptional buying experience to build customer loyalty to AutoNation. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Promptly meet and assist both the technician and the retail guest in a friendly and courteous manner.</li><li>Obtain the correct parts and accessories for both the technician and the retail guest in a timely manner.</li><li>Accurately price parts and accessories using the proper pricing source and transfer the information to the proper document and computer system.</li><li>Answer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.</li><li>Stock incoming inventory in the correct location.</li><li>Maintain the parts department in clean and orderly manner.</li><li>Provide customers with needed information and offer additional sales opportunities.</li><li>Create and maintain merchandising display to promote product sales.</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>How will I know if I am successful?</h2><ul><li>The performance of a Parts Retail Sales Associate is measured by achieving:</li><li>Achieve Parts Sales Targets</li><li>Achieve Customer Satisfaction Targets&nbsp;</li></ul><h2>What are the requirements for this job?</h2><ul><li>Requires one (1) year or more as an automotive Parts professional.</li><li>High School diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>One year of experience in an automotive parts department.</li><li>One year of sales experience</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Parts Sales Associate — Cadillac West Palm Beach

Position Summary: The Information Security Engineer is part of the Cybersecurity Operations team and will be responsible for maintaining and administrating Splunk environment consisting of search heads, indexers, deployment servers, heavy/universal forwarders, and Splunk Enterprise Security, The Engineer should be proficient with recognizing and onboarding new data sources into Splunk, analyzing the data for anomalies and trends, and building dashboards highlighting the key trends of the data. The Splunk engineer should be proficient within a Linux environment, editing and maintaining Splunk configuration files and apps. In addition to supporting the SIEM environment, The Information Security Engineer’s responsibilities include managing Security Operations Center (SOC) alerts which includes, ensuring appropriate log sources are being captured by the SIEM, assign and track to closure, and tuning alerts.Job Responsibilities include:&nbsp;<ul><li>Ability to develop technical proficiencies in cyber security competencies and tools like EDR, AV, security vulnerabilities validation, web proxy, incident response etc.&nbsp;</li><li>Maintain and fully support Security Operations tools, policies and procedures.&nbsp;</li><li>Work within SecOps team to support, maintain and enhance current SIEM solution.&nbsp;</li><li>Maintain and improve current logging and alerting.&nbsp;</li><li>Support security operations activities responding to alerts, participating in on call schedule, owning and supporting security tools.&nbsp;</li><li>Investigate security events and potential threats to the organization and employees.&nbsp;</li><li>Analyze logs, identify, recommend, and improve current logging requirements.&nbsp;</li><li>Identify external threats and make security recommendations.&nbsp;</li><li>Make recommendations to management on enhancements to existing and new security hardware, software or related tools. &nbsp;Assist in evaluating, planning, configuration, and implementation of new/existing security applications/tools. &nbsp;</li><li>Perform risk analysis for corporate functional and technical areas relevant to data security.&nbsp;</li><li>Configure, implement, monitor, and support security software/systems that will help ensure compliance with regulatory, industry, and corporate policies and procedures. This includes but is not limited to Intrusion Detection System/Intrusion Prevention System (IDS/IPS) (Host/Network/Wireless), secure file transfer, Data Loss Prevention (DLP), full disk encryption, firewall rule assessments, log management/correlation, secure password storage/retrieval, application whitelisting, vulnerability management, threat hunting, etc.&nbsp;</li><li>Manage Endpoint Detection and Response (EDR) and Anti-Virus solutions deployed within the environment.&nbsp;</li><li>Identify security threats and provide recommendations and remediation steps.&nbsp;</li></ul>Experience &nbsp;<ul><li>3-5 years' experience working in a Security Operations Center (SOC) / alerts handler&nbsp;</li><li>Experience working in and supporting a SIEM environment&nbsp;</li><li>Experience with Windows servers&nbsp;</li><li>Experience with Linux servers a plus.&nbsp;</li><li>Experience with cloud storage configurations and capabilities a plus.&nbsp;</li><li>Experience with syslog-NG&nbsp;</li><li>Experience with regular expression&nbsp;</li><li>Knowledge of Python&nbsp;</li><li>Splunk Enterprise Security Experience Preferred&nbsp;</li><li>Experience triaging and tuning security alerts&nbsp;</li><li>Experience investigating security events&nbsp;</li><li>Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.&nbsp;</li><li>Adheres to all company policies, procedures, and safety standards&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>B.S. Degree preferred in Computer Science, Information Technology, or related field of study; or any equivalent combination of relevant background, skills and experience.&nbsp;</li><li>Strong analytical, prioritizing, interpersonal, problem-solving, and presentation, project management (from conception to completion) and planning skills&nbsp;</li><li>Strong verbal and written communication skills.&nbsp;</li><li>Strong negotiation/mediation skills. &nbsp;&nbsp;</li><li>Demonstrated collaborative skills and ability to work well within a team.&nbsp;</li><li>Ability to work in a fast-paced and deadline-oriented environment.&nbsp;</li><li>Self-motivated with critical attention to detail, deadlines and reporting.&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Information / Cyber Security, Professional 2

The&nbsp;Certified Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful?</h2><ul><li>The performance of a Certified Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job</h2><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Certified Automotive Service Technician | Lexus of Palm Beach

Position Summary: Management of paid search marketing activities in alignment with unpaid channel strategies (including traffic from generative AI search) as well as product-level content strategies and implementation at scale to maximize impression to completed transactions funnel performance of AutoNation parts ecommerce business.Organizational Relationships: Directly reports to the Senior Manager Parts Ecommerce and interacts daily with SEM manager and SEO manager. &nbsp;Also collaborates with Customer Relations / Fulfillment manager and marketing department.Job Responsibilities: •&nbsp;&nbsp; &nbsp;Develop and manage paid search campaigns for OE and AM parts across Google and Bing. •&nbsp;&nbsp; &nbsp;Continuously monitor, analyze, and optimize campaign performance to maximize ROI. •&nbsp;&nbsp; &nbsp;Assess the impact of paid search campaigns on unpaid channel session trends and adjust strategies accordingly. •&nbsp;&nbsp; &nbsp;Lead catalog management efforts, including product data accuracy, categorization, and content optimization to drive discoverability and sales. •&nbsp;&nbsp; &nbsp;Develop catalog, product, and site search enhancements using existing platforms and available datasets. •&nbsp;&nbsp; &nbsp;Implement interlinking, content enhancements, and strategies to maximize traffic from generative AI search. •&nbsp;&nbsp; &nbsp;Manage projects from planning to execution, ensuring alignment with timelines, budgets, and cross-functional stakeholders. •&nbsp;&nbsp; &nbsp;Collaborate with internal teams and external partners to coordinate catalog updates, campaign launches, and process improvements. •&nbsp;&nbsp; &nbsp;Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers. •&nbsp;&nbsp; &nbsp;Adhere to all company policies, procedures, and safety standards.Qualifications: •&nbsp;&nbsp; &nbsp;5+ years of experience in managing paid search marketing •&nbsp;&nbsp; &nbsp;Bachelor’s degree in marketing / digital marketing •&nbsp;&nbsp; &nbsp;Proficient at running Google ads, Google Analytics 4, Excel •&nbsp;&nbsp; &nbsp;Must meet company’s requirements for employment &nbsp;<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Content Strategy Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>This role will take end-to end leadership and product ownership for the Banking Servicing Portals, in partnership with Technology, Commercial, Loyalty &amp; Benefits, GMSI (Global Merchant Servicing Integration), GBI (Global Business Integration), GTEN (Global Transformation &amp; Engineering Network) and other key stakeholders.</li><li>The Servicing Portals include POA and Legacy platforms, supporting GSG, Consumer, Commercial and other Line of Businesses.</li><li>This Product Analyst will be responsible for defining features and user stories, articulating use cases, and defining the e2e customer experience for the Servicing Portals (GSP, ISP) and will work closely with other Product Owners, Scrum Masters, Product Managers, UX Designers, Business Rules developers, RTE among other colleagues.</li></ul>How will you make an impact in this role?<ul><li>Work with Product Managers and Product Owners to define new product features, scope, and functionality.</li><li>Translate the customer experiences into Features and User Stories, following SAFe/Agile methodology.</li><li>Work with central and local market cross-functional teams to ensure capabilities meet market needs and adhere to local regulatory compliance and risk requirements.</li><li>Develop global capabilities and features that can be deployed locally.</li><li>Obtain feedback on the product to iterate and drive improvements in future releases.</li><li>Work with Product Owners to prioritize user stories for the scrum team.</li><li>Maintain pulse on external developments and internal product developments to assess implications for our products.</li></ul>Minimum Qualifications:<ul><li>Knowledge and previous experience in Product Analyst role. Minimum 18 months as a Product Analyst&nbsp;</li><li>Manage initiatives independently / with some support</li><li>Task oriented vs Thought Leadership, proactive, original thinking. - thought leadership to continually explore and create innovative process and business improvements</li><li>Successful working with ambiguous plan and is a self-starter</li><li>Experienced and assertive leader, with strong collaboration skills and the ability to influence all levels of the organization</li><li>Strong problem-solving skills with the ability to effectively navigate through complex business problems to develop and recommend win-win solutions</li><li>Knowledge of Agile methodologies required&nbsp;</li><li>Exceptional thought leadership to continually explore and create innovative process and business improvements</li><li>Product management experience and the ability to coordinate multiple priorities at once and an ability to work in a dynamic, time-critical environmentPreferred Qualifications:</li><li>Workflow creations and Management preferred&nbsp;</li><li>Technical knowledge regarding API's preferred&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Associate-Digital Product Management (Sunrise, FL or Phoenix, AZ Hybrid)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is seeking a collaborative and detail-oriented Compliance Manager to join the First Line of Defense (1LOD) Compliance Function. This role is responsible for executing key components of the enterprise compliance framework by partnering with business functions to manage compliance risk and embed risk-aware practices across operations.&nbsp; As part of a centralized 1LOD Compliance team, the Compliance Manager plays a hands-on role in delivering risk assessments, monitoring, training, and control alignment activities that enable effective compliance risk management. This individual should be comfortable operating in a dynamic, matrixed environment and bringing compliance expertise to cross-functional teams.&nbsp;Responsibilities&nbsp;<ul><li>Compliance Risk Assessments (CRAs)</li><li>Monitoring and Testing</li><li>Training and Awareness</li><li>Policies and Procedures</li><li>Compliance Advisory Support</li><li>Supporting control design and validation efforts across the business</li><li>Partnering with 2LOD to ensure alignment on risk management strategies and internal policies</li><li>Providing compliance insight for operational changes and process reviews</li></ul>Key Responsibilities&nbsp;<ul><li>Support and execute Compliance Risk Assessments, identifying areas of inherent and residual risk.&nbsp;</li><li>Perform ongoing monitoring and control testing activities in collaboration with operations and risk partners.&nbsp;</li><li>Develop and maintain first-line compliance documentation, including procedures and control descriptions.&nbsp;</li><li>Assist in the design and delivery of compliance training for 1LOD personnel.&nbsp;</li><li>Advise business stakeholders on compliance requirements related to products, processes, and customer interactions.&nbsp;</li><li>Support exam readiness efforts and contribute to the review and implementation of control enhancements.&nbsp;</li><li>Coordinate reporting of compliance metrics and risk insights for governance forums.&nbsp;</li><li>Help ensure consistent application of enterprise compliance policies within 1LOD.&nbsp;</li><li>Strategic Context: AEMP39 &amp; 1LOD Role&nbsp;</li><li>This role contributes to the successful execution of AEMP39-driven enhancements to the First Line of Defense by:&nbsp;<ul><li>Executing frontline responsibilities across the compliance program lifecycle&nbsp;</li><li>Aligning first-line compliance activity with enterprise compliance policy and second-line oversight&nbsp;</li><li>Contributing to risk identification and reporting that supports senior leadership and compliance governance&nbsp;</li><li>Supporting uplifted monitoring, training, and documentation expectations defined in the Compliance Target Operating Model&nbsp;</li></ul></li></ul>Qualifications&nbsp;<ul><li>Bachelor’s degree in business, finance, legal, or a related field&nbsp;</li><li>Minimum of 3+ years of experience in compliance, operational risk, or control roles&nbsp;</li><li>Familiarity with U.S. regulatory expectations and internal compliance frameworks.</li><li>Strong organizational and execution skills in a cross-functional environment&nbsp;</li></ul>Preferred:&nbsp;<ul><li>Compliance or risk certification (e.g., CRCM, CAMS, CCEP)&nbsp;</li><li>Experience in control testing, risk assessments, or procedure development&nbsp;</li><li>Understanding of tech-enabled risk tools and compliance monitoring systems&nbsp;</li><li>Skills &amp; Competencies&nbsp;</li><li>Strong critical thinking and problem-solving skills&nbsp;<ul><li>Effective communicator with the ability to influence stakeholders&nbsp;</li><li>Detail-oriented and process-minded&nbsp;</li><li>Comfortable managing multiple priorities&nbsp;</li><li>Strong interpersonal skills and team collaboration orientationGuardian</li></ul></li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Tech Risk & Control 1LOD Compliance

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. &nbsp;C360 is an enterprise platform that supports a large portion of the LOBs and COEs at Amex. This platform runs in Scaled agile framework as well as Kanban, VCC and Innersourcing. The C360 train encompasses over 20 scrum teams as well as detailed intake processes and integration with LPM and tech finance. In addition, there is a CDO (customer demographic orchestration) which consists of an agile train. There is also a key aspect of being SOR for data that brings a heightened level of data governance teams and oversight as well as auditing collaboration work. Lastly this role leads the financial adherence of all the spend to epics for the entire portfolio.&nbsp;We are looking for a Director, Technology Delivery to lead, mentor, and coach high-performing Technology Delivery teams to foster continuous improvement and professional development and provides direction for the execution of strategic technology projects, ensuring alignment with organizational goals and client satisfaction.&nbsp;Key Responsibilities:<ul><li>Leads, mentors, and coaches Technology Delivery colleagues and teams, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the Technology Delivery community&nbsp;</li><li>Collaborates with senior leadership to develop and implement talent acquisition and retention strategies, ensuring the organization attracts and retains talent within Technology Delivery&nbsp;</li><li>Directs the strategic planning, coordination, and execution of high-impact technology-focused projects, ensuring alignment with organizational objectives and project goals&nbsp;</li><li>Optimizes resource allocation, ensuring optimal utilization across multiple high-complexity projects and balancing workload among senior team of colleagues&nbsp;</li><li>Orchestrates Agile Release Trains (ARTs), coordinating with product owners, agile champions, and development teams to ensure timely and quality delivery of complex project milestones&nbsp;</li><li>Leads Program Increment (PI) Planning meetings with executive leadership, product management, and delivery teams to ensure alignment with business objectives&nbsp;</li><li>Directs the mitigation of impediments, manages risks, dependencies, and resourcing needs to ensure smooth Agile Release Train (ART) execution&nbsp;</li><li>Facilitates and promotes Inspect &amp; Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the team&nbsp;</li><li>Simplifies technically complex concepts to bring together a larger audience across engineering teams and non-technical stakeholders to grow and develop a team of future Technical Program Management (TPM) leaders&nbsp;</li><li>Directs the evaluation, assessment, and mitigation of project risks by developing comprehensive risk management plans, conducting regular risk assessments, and implementing mitigation strategies&nbsp;</li><li>Oversees and analyzes project progress and performance, utilizing advanced project management tools and techniques to track key metrics, identify issues, and implement corrective actions as needed&nbsp;</li><li>Enhances communication and provides key inputs among stakeholders, including project sponsors, senior management, and external partners, to ensure alignment, transparency, and effective information flow&nbsp;</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives&nbsp;</li></ul>Education and Knowledge:<ul><li>Bachelor's degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred&nbsp;</li><li>Knowledge of software development lifecycle (SDLC) methodologies and practices&nbsp;</li><li>Proficiency in Project Management&nbsp;</li><li>Proficiency in Technology Delivery&nbsp;</li><li>Proficiency within Agile management tools such as Jira, Rally, or similar platforms&nbsp;</li></ul>Work Experience:<ul><li>Proven success in project management, delivery management, or a related job within the technology sector&nbsp;</li><li>Proven success in leading and managing technology delivery teams, providing leadership and mentorship&nbsp;</li><li>Proven success in working in an Agile/Scrum environment&nbsp;</li><li>Proven success in application design, software development, and automated testing&nbsp;</li><li>Experience in distributed (multi-tiered) systems, algorithms, and relational databases&nbsp;</li><li>Proven success in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories&nbsp;</li><li>Experience in automation testing and documentation (i.e., automated, functional, and performance)&nbsp;</li><li>Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms&nbsp;</li></ul>People Leadership:Talent Development<ul><li>History of mentoring and coaching top performers, while also elevating mid-level contributors.&nbsp;</li><li>Creates clear growth paths, offering stretch assignments and opportunities for leadership.&nbsp;</li><li>Recognized for building “bench strength” by preparing the next generation of leaders.&nbsp;</li></ul>High-Performance Culture:<ul><li>Establishes psychological safety so teams feel empowered to innovate and take risks.&nbsp;</li><li>Sets clear expectations and accountability, balancing autonomy with measurable outcomes.&nbsp;</li><li>Recognizes and rewards contributions consistently, ensuring top performers stay engaged.&nbsp;</li></ul>Change Resilience:<ul><li>Guides teams through operational or organizational change with empathy and transparency.&nbsp;</li><li>Anticipates resistance and addresses it proactively, ensuring transitions feel supported, not forced.&nbsp;</li><li>Keeps morale high during periods of uncertainty by communicating the “why” behind change.&nbsp;</li></ul>Conflict &amp; Collaboration Management:<ul><li>Proven ability to navigate conflicts between technology, product, and operations priorities.&nbsp;</li><li>Brings diverse stakeholders together to make balanced decisions.&nbsp;</li><li>Skilled at turning competing interests into shared ownership and aligned outcomes.&nbsp;</li></ul>Inclusive &amp; Adaptive Leadership:<ul><li>Creates a culture where diverse voices are heard and valued.&nbsp;</li><li>Adapts leadership style to fit different personalities, cultures, and levels of experience.&nbsp;</li><li>Builds trust across globally distributed or cross-functional teams.&nbsp;</li></ul>Licenses &amp; Certifications:<ul><li>Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director-Technology Delivery-Customer Domain-International Card & Risk Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Sr TPM for eCRMs ETP DiamondStrategic Purpose and Team Structure<ul><li>The Enterprise CRM Solutions team, established in 2024, is core to the company's transformative Framework for Winning, focusing on reimagining platform solution delivery for greater agility, speed, effectiveness, and transparency.</li><li>The team leverages Data, Machine Learning, and Artificial Intelligence to power solutions for Sales and Customer Domains, driving acquisition and expansion of client relationships across the enterprise.</li><li>C360 serves as a central enterprise platform, supporting numerous Lines of Business (LOBs) and Centers of Excellence (COEs), and operates within a scaled agile framework augmented by Kanban, VCC, and Innersourcing methodologies.</li><li>The C360 agile train includes over 20 scrum teams with integrated processes for intake, LPM (Lean Portfolio Management), and tech finance, exemplifying large-scale agile operations.</li><li>The Customer Demographic Orchestration (CDO) also operates as an agile train, with a strong emphasis on data governance, audit collaboration, and serving as the system of record (SOR) for critical data.</li><li>This leadership role carries the responsibility for overseeing financial adherence and spend across all portfolio epics, ensuring alignment with strategic investments.</li><li>Project Diamond is an ETP from 2025 going until 2027 to clean up the customer domain ecosystem to ensure all applications across all enterprise journeys are using customer demographics from C360.</li><li>In 2026 this program will grow exponentially to include other objectives such as the complete decommission of legacy CRPS and the fortifying our the C360 foundation after resolving several top IAG findings.</li></ul>Leadership and People Management<ul><li>The TPM is tasked with leading, mentoring, and coaching high-performing technology delivery teams, building a culture of excellence, continuous development, and knowledge sharing.</li><li>Change management is a key competency; the TPM must guide teams through transition with transparency, address resistance proactively, and maintain morale by sharing the “why” behind change.</li><li>Conflict resolution and collaboration across technology, product, and operations is essential, requiring the ability to unify diverse stakeholders and transform competing interests into shared ownership.</li><li>Inclusive and adaptive leadership is expected, ensuring diverse voices are valued, leadership style is tailored to team needs, and trust is built across global or cross-functional teams.</li></ul>Project &amp; Program Delivery Excellence<ul><li>The TPM leads strategic planning, coordination, and execution of high-impact technology programs, aligning technology initiatives with business objectives and ensuring successful delivery.</li><li>Expertise in risk management is required, including the development of risk mitigation plans, regular assessments, and the implementation of corrective actions as needed.</li><li>Expert project management skills are essential, with proficiency in tracking key metrics, analyzing performance, and optimizing resource allocation across multiple complex projects.</li><li>Simplifying complex technical concepts for both technical and non-technical audiences is highlighted, supporting the growth of future Technical Program Management (TPM) leaders.</li></ul>Technical and Domain Expertise<ul><li>Essential knowledge areas include the software development lifecycle (SDLC), project management, agile methodologies (Scrum/Kanban), and relevant tools such as Jira or Rally.</li><li>Technical experience should encompass application design, software development, distributed systems, algorithms, relational databases, automation testing (including automated, functional, and performance testing), and middleware/API platforms (including RESTful services).</li></ul>Key Responsibilities<ul><li>Oversees the strategic planning, coordination, and execution of technology-focused projects, ensuring alignment with organizational objectives</li><li>Strategically allocates resources to optimize utilization across high-complexity projects and balance team workloads</li><li>Directs Agile Release Trains (ARTs), coordinating with product owners, agile champions, and development teams for timely quality milestone delivery</li><li>Leads and orchestrates Program Increment (PI) Planning meetings and technical alignment discussions with leadership, product management, and delivery teams to ensure strategic alignment and readiness</li><li>Oversees and mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions, in partnership with product management and system architects</li><li>Develops and oversees comprehensive risk management plans, conducts regular risk assessments, and deploys mitigation strategies to ensure smooth Agile Release Train (ART) execution</li><li>Interprets relevant portfolio, Release Train, and team-level metrics</li><li>Champions Inspect &amp; Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams</li><li>Ensures compliance with Software Development Life Cycle (SDLC) standards across the Agile Release Train (ART)</li><li>Utilizes advanced project management tools and techniques to monitor progress, track key metrics, and implement corrective actions</li><li>Owns the creation of technical specification documents and blogs that explain product functionality and provide clarity on the project objectives</li><li>Drives project quality by improving process gaps and increase efficiency and productivity</li><li>Engages with stakeholders, including project sponsors, team of colleagues, and external partners, to ensure strategic alignment and effective information flow</li><li>May or may not oversee and mentor a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity</li><li>May or may not provide direct leadership and coaching to Technology Delivery teams, supporting training and development of best practices</li><li>May or may not manage resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals</li><li>Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Education and Knowledge<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/SAFe/Lean methodologies</li><li>Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions and innovative solutions</li><li>Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development</li></ul>Work Experience<ul><li>Experience in program delivery or project management, preferably within a technology-focused environment</li><li>Experience in leading project teams with a track record of successful project delivery</li><li>Experience in managing multiple projects and coordinating cross-functional teams</li><li>Experience in mentoring and developing junior team members and fostering a high-performing team environment</li><li>Experience in stakeholder management and executive communication</li><li>Experience in leading organizational change and overseeing cultural transformation</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Experience in writing technical documentation</li></ul>Licenses and CertificationsCertification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plusSummary of the Ideal Profile<ul><li>An accomplished leader with a track record in technology project delivery and agile leadership, skilled in managing high-performing teams, fostering inclusivity, and driving strategic transformation.</li><li>An expert in both people and program management with the ability to connect technical delivery to business outcomes and cultivate continuous improvement across a large, complex technology portfolio.</li><li>Proven ability to adapt to change, resolve cross-functional conflicts, and articulate complex concepts to diverse audiences—building trust, engagement, and measurable success within the organization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

122 Jobs in Delray Beach, FL, USA