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<p><strong>Investment Support Analyst – High Touch Services</strong></p> <p>The<strong> Investment Support Analyst </strong>will provide dedicated technology, productivity and collaboration support services to Fidelity’s Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity’s associate IT computing product offerings. </p> <p><strong>If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you!</strong></p> <p>The <strong>Expertise</strong> you Have</p> <ul> <li>4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions </li><li>Strong customer service, oral and written communication skills </li><li>Experience working in an enterprise AD environment </li><li>Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc. </li><li>Experience supporting a Citrix environment preferred </li><li>Experience supporting multi-media and video conferencing hardware and software </li><li>Strong working knowledge of Office 365 and Office for Mac </li><li>Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements </li><li>Ability to be able to work comfortably with members of the firm of all skill and seniority levels </li><li>Associates degree in Computer Science, Information Technology or equivalent work experience preferred </li><li>Microsoft Window10 certification, Apple certification preferred </li></ul> <p>The <strong>Purpose</strong> of Your Role</p> <p>In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to:</p> <ul> <li>Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems. </li><li>Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change. </li><li>Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions. </li><li>Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc. </li><li>Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents. </li><li>Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies. </li><li>Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS. </li><li>Addresses customer expectations and meets customer requests for multiple service offerings </li><li>Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately </li><li>Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress </li><li>Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer </li><li>Maintains hardware inventories and provides procurement services for end user community </li><li>Coordinates new user access and systems setup with various support groups </li></ul> <p>The <strong>Skills</strong> You Bring</p> <p><strong> Skills and Knowledge</strong></p> <ul> <li>Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook’s, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote. </li><li>Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools </li><li>Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc… </li><li>Experience demonstrating proficiency providing in person multi-site video conferencing meeting support. </li><li>Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies </li><li>Experience demonstrating expert level customer services skills, communication written and verbal </li><li>Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems. </li><li>Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions. </li><li>Mobile Platforms : Intune, Symantec VIP </li></ul> <p>The <strong>Value</strong> You Deliver</p> <p><strong>The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their</strong> technology needs, delivering productivity tools, collaboration services and technology support.</p> <p> Company Overview</p> <p>At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our <strong>diverse and inclusive</strong> workplace where we <strong>respect</strong> and <strong>value</strong> our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a></p>

Fidelity TalentSource

End User Technician

<h3><strong>Scrum Master</strong><br> <br> <strong>The Role</strong><br> As a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Wealth division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes to ensure they are fully functional, productive, and focused on Sprint goals.<br> <br> Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our Associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives!<br> <br> <strong>The Expertise and Skills You Bring</strong></h3> <ul> <li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency </li><li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW </li><li>Proficient with Agile enabling tools like Jira/Jira Align </li><li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement </li><li>Strong proficiency in facilitating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives </li><li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members </li><li>Proficient in producing, maintaining, updating, and explaining process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners </li><li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives </li><li>Demonstrated experience working in a technology delivery environment </li><li>Bachelor’s degree/undergraduate degree/equivalent experience required </li><li>Scrum certification required (CSM or PSM) </li></ul> <h3> <br> <strong>The Team </strong><br> The <strong>Fidelity Wealth Technology Planning, Operations &amp; Enablement</strong> team partners with leaders &amp; teams to <strong>accelerate strategic alignment, high-performance execution, and operational excellence</strong> for the Wealth Delivery ecosystem, leveraging our core capabilities of Strategic Planning &amp; Prioritization, Delivery Enablement &amp; Program Management, Delivery Portfolio Tools, and Data &amp; Insights. We are focused on building a highly integrated organization, aimed at <strong>maximizing value delivery</strong> for Fidelity Wealth. <br> <br> <strong>Company Overview </strong> <br> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<br> <br> At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, all business days, every four weeks. These requirements are subject to change.</h3>

Agile Scrum Master

<strong>Cloud Engineer - Container Platforms</strong><br> <strong>The Role</strong><br> Do you want to work with leading edge container technologies and build platforms for exceptional levels of scale ?<br> As a Senior Cloud Engineer in our Container Management Platforms area, you will work within a diverse team comprised of passionate technologists who believe in the power of innovation and constant collaboration. We believe that small, empowered, self-motivated teams can achieve outstanding things. We are passionate about opensource contribution, sharing our expertise and knowledge with the engineering community while adopting a continuous learning approach support by a dedicated learning day each week.<br> <strong>The Expertise and Skills You Bring </strong> <ul> <li>Experience in extending Kubernetes including build operators, custom resources. </li><li>Understanding of Kubernetes core concepts. </li><li>Hands-on development experience working with cloud technologies in AWS and/or Azure, </li><li>Experience creating SDK’s in GO / Python Scripting </li><li>Hands on experience building scalable cloud applications. </li><li>Strong understanding of software engineering best practices and principles </li><li>Hands on experience with Continuous Integration and Continuous Delivery/Deployment. </li><li>Passion for the DevOps culture. </li><li>Ability to work autonomously and without supervision to pick up challenges and meet deliverables. </li></ul> <strong>Bonus skills </strong> <ul> <li>Familiarity with GitOps based tooling (ArgoCD) </li></ul> <strong>The Team</strong><br> This is an opportunity for a highly motivated Cloud Engineer to join the Container Management Platform team working in Fidelity Architecture and Engineering, who are responsible for enabling the next generation streaming platforms across Fidelity. We excel in the construction of high quality, secure and scalable cloud platforms using industry-leading engineering principles and practices. We are a global team which has a passion for open source and continuous learning while pursuing engineering excellence in the cloud in a collaborative, open and transparent culture.<br> <br> <strong>Company Overview </strong> <br> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. <br> Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 3 if you would like to request an accommodation. <br>

Senior Cloud Engineer

<h3><strong>Software Engineer in Test </strong></h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Engineer in Test to work at Fidelity Investments in Durham, NC! <h3><strong>The Team</strong></h3> The Planning and Advice Platform in the Fidelity Personal Investing Wealth Domain seeks to provide the BEST FINANCIAL OUTCOME for our customers through FINANCIAL PLANNING and ADVICE. The platform services team delivers and calculates data that enables financial planning tools to provide that outcome. <h3><strong>The Expertise You Have and Skills You Bring</strong></h3> <ul> <li>Bachelors in Computer Science Required </li><li>Demonstrated testing and development of high volume Batch application </li><li>Automated Testing and Continuous Integration enable rapid development and deployment of our best in class planning tools. Your ability to work cross functionally in Quality assurance and Development ensures our success in bringing the best of planning and financial execution to our customers! The development of automated and innovative tools to increase development velocity and decrease manual, repetitive effort magnifies our ability to deliver products quickly and with high assurance of excellent quality. </li><li>You should have demonstrated experience in tools such as </li><li>Java with Spring Boot and Rest Assured, Postman or Java or other OOP experience </li><li>Spark </li><li>BDD testing with Cucumber and Gherkin </li><li>Agile software development process (and tools such as JIRA, GIT/Stash, Splunk) </li><li>DevSecOps: Jenkins, virtualization, automated test </li><li>Cloud </li><li>Batch processes (Control-M for example)/high volume batch processing (big data) </li><li>These skills are examples, and your strongest asset is your ability to develop NEW skills as our platforms evolve!! </li><li>You are a person who through your own initiative, introduces and drives innovative solutions to assure outstanding quality for our customers. </li><li>You have deep seated curiosity about understanding the financial planning process and its value! </li><li>Relational Database query expertise—test data mining </li><li>Test Triangle </li></ul> <h3><strong>Dynamic Working</strong></h3> At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change. <br> <h3><br> <strong>Company Overview</strong></h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<br> <br> For information about working at Fidelity TalentSource, visit FTSJobs.com. <br> Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.<br> <h3><strong>Information about Fidelity Investments </strong></h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<br> <br> Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

SWET-Software Engineer in Test (Rest Assured)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Full Stack Engineer at Fidelity Investments. <br> <br> <strong>The Role</strong><br> Do you have a passion for developing software using cutting edge frameworks? Then this may be the job for you, Fidelity Brokerage Technology is looking for a Senior Full Stack Software Engineer who has experience developing Angular UI applications and is capable of full stack Java development for the Fixed Income, FX and Syndicate suite of applications.<br> <br> .<strong>The Expertise and Skills You Bring</strong> <ul> <li>Bachelor’s degree in Computer Science or equivalent. </li><li>10+ years of experience developing multi-tier distributed application preferred. </li><li>Demonstrated expertise developing and testing accessible and responsive UI applications using Angular, NgRx, and TypeScript </li><li>Expert level knowledge of REST API development using Java, Spring and Spring Boot technologies. </li><li>Demonstrated expertise MQ /Kafka technology to develop and support data ingestion services </li><li>Familiarity using financial messaging protocols like FIX. </li><li>Experience using AWS cloud technologies is a plus. </li><li>Familiarity with GIT workflow for code check-ins and review </li><li>Experience with devops/deployment tools and techniques like Jenkins, Concourse, Docker etc. </li><li>Strong software experience in developing and a proven track record of delivering full-stack cloud-based applications. </li><li>Demonstrated expertise in various relational and non-relational database technologies (Ideally Oracle/Redis/Aerospike/Dynamo DB DB) </li><li>You are comfortable working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools. </li><li>You have a passion for clean, maintainable code and are always looking to improve your engineering skills in fast-paced, ambiguous environments. </li><li>Learning, adapting, and embracing new concepts &amp; technologies quickly and implementing them successfully. </li><li>Understanding of fundamental design principles for building a modular and scalable platform. </li><li>You build positive relationships with other team members and have excellent verbal and written communication. </li><li>Good communication skills, problem solving skills, and a highly professional attitude are essential for this role. </li></ul> <strong>The Team</strong><strong></strong><br> Fixed Income, FX and Syndicate team is committed to providing innovative solutions in the financial domain. As a full stack engineer you will be applying your strong software development and test automation skills to design, develop, test, deploy, maintain and improve Fidelity customer-facing software solutions.<br> <br> <strong>COVID Work Policy </strong><br> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <br> <br> <strong>Dynamic Working – Post Pandemic </strong><br> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.<br> <br> Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Senior Full Stack Engineer - Angular 10+, Java, Oracle

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Mainframe Programmer to work in Fidelity’s Workplace Investing Business Unit in Westlake, TX. <br> Seeking a Senior Software Engineer with superb technical skills to develop and maintain high volume production platforms in the Recordkeeping &amp; Operational Platforms domain of Workplace Investing Technology.<br> <br> You will engage collaboratively with business and systems partners to deliver high quality and innovative software solutions. You are energized and enthusiastic to learn and grow with us in our digital transformation to build our future cloud platform capabilities to enable millions of Fidelity customers to better prepare for retirement while delivering the outstanding customer experiences.<br> <br> Join our agile teams working in a fast-paced environment, closely partnering with product, architecture, and other engineering teams. We provide mentors to help navigate your role. We offer dedicated time each month to develop new skills and investigate new technologies.<br> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>6+ years of software development experience in business critical, enterprise-wide applications </li><li>Mainframe development expertise in COBOL, CICS, DB2, VSAM </li><li>Ability to perform detailed analysis for maintenance and enhancement projects in the batch and online environments </li><li>Deploy and support software releases into production environments </li><li>Employ your data security skills to keep our customers information safe </li><li>You are detailed and thorough with unit, functional and regression testing </li><li>Proven Experience writing COBOL/Native stored procedures is a plus </li><li>Experience in Distributed Technologies (Nice to have/Willing to learn) </li></ul> <h3><strong>The Expertise You Have</strong></h3> <ul> <li>Confidence to think and act strategically, share innovative insights, and offer creative solutions to deliver exceptional user experiences </li><li>You bring strong interpersonal and organizational skills coupled with effective written and verbal communication skills </li><li>Embrace flexibility and shift focus to meet the most pressing customer/client needs </li><li>You bring a growth mentality to work every day as you continue to learn new technologies and skills and seek to share that knowledge with your squad members </li></ul> <h3><strong>The Value You Deliver</strong></h3> Your primary focus is as a member of an Agile team partnering closely with Product Areas aligned with business priorities to engage in re-architecting functional capabilities with innovative solutions.<br> <br> <strong>Dynamic Working</strong><br> <br> At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.<br> <br>

Mainframe Programmer

<h3><strong>Senior Java/AWS Cloud Developer</strong><br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Java/AWS Cloud Developer to work in Merrimack, NH; Durham, NC; or Smithfield, RI! </h3> <h3><strong>The Role</strong></h3> <p>The Fidelity Institutional Technology (FIT) group is looking for highly motivated and accomplished full stack engineering talent with a passion for crafting and delivering software solutions to be part of its diverse, globally distributed team of IT professionals responsible for the development and maintenance of FI’s client platforms and offerings.</p> <p>In this role you will use your knowledge of software development, platform integration, and cloud computing develop a diverse suite of applications that support our intermediary (correspondent and advisor) and institutional business. You will be a member of our team collaborating with product management, architecture, engineering, and technology partners to innovate, design, and deliver highly scalable applications and platforms using Agile methodologies.</p> <h3><strong>The Expertise and Skills You Bring</strong></h3> <ul> <li>Bachelor’s degree in Computer Science or similar field, Masters a plus </li><li>Current, hands-on experience modifying existing UI in React framework </li><li>Hands-on development experience with with Java and Python for 7 or more years </li><li>Strong expertise with building Java/Spring Boot RESTful microservices from scratch </li><li>Hands-on experience in application deployment automation and Jenkins pipelines </li><li>Experience implementing projects as a team in Agile environments (Kanban and Scrum) </li><li>Experience with S3, Route 53, EC2, ECS, API gateway, Cloud Front, Cloud Trail &amp; Lambda development in AWS and MS-Azure or Google Cloud knowledge a plus </li><li>Experience with relational and NoSQL databases in AWS </li><li>Experience with DevOps, Continuous Integration and Continuous Delivery (Kubernetes, Maven, Jenkins, Stash, Ansible, Docker) </li><li>Experience using source control for feature-driven development in GitHub </li><li>Experience working with Artifactory and familiarity with API registries (e.g., Stratum/DX) </li><li>Familiarity with automated deployment in Jenkins core </li><li>Experience in user interface frameworks/platforms (Angular, React, etc.) for 1 or more strongly preferred </li><li>Ability to learn new things, new technology, and tackle problems </li><li>Experience leading various initiatives in support of evolving and growing the Technical Chapter and Chapter Area </li></ul> <h3><strong>Dynamic Working</strong></h3> <p>At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.</p>

Senior AWS Cloud Developer

<strong>Senior Instructional/Experience Designer</strong><br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Instructional Designer /Experience Designer to work in Jersey City, New Jersey; Covington, Kentucky; Westlake, Texas; or Boston, MA!<br> <br> <strong>The Role</strong><br> This is a role for an experienced, tech-savvy, hard-working learning experience designer who enjoys working on complex multifaceted learning solutions. Working together with one peer partner and collaborating with the team spearheading this initiative, they will convert classroom based presentations into a variety of digital assets that are then organized and accessed on the Degreed platform. The role is design and execution heavy with anticipated 90% of time spent on design and execution of the design and 10% of time spent consulting with the internal client and meeting with the project manager and head of talent and learning. It is a great opportunity for people who are organized, can meet deadlines, manage their own projects, who enjoy building creative engaging solutions. <br> <br> <strong>The Expertise and Skills You Bring </strong> <ul> <li>5+ years crafting learning experiences in a corporate setting </li><li>Direct experience using Adobe Creative Suite programs for visual and multimedia design </li><li>Other authoring tools are a plus: Domiknow, Synthesia, as are video editing skills </li><li>Bachelor’s degree in Instructional Design or a related field preferred </li><li>Experience in financial services or consulting firms preferred </li></ul> <strong>The Team</strong><br> This role will report into the Head of Talent &amp; Learning for our Enterprise Services group. The role will support a team charged with transforming and digitizing a traditional on-boarding/new hire training for internal consultants. Recipients of the work may be recent MBA graduates or people joining for external consulting companies as well as internal transfers.

Senior Instructional/Experience Designer

As a systems analyst on the team, you will be expected to quickly gain understanding of all the components of our applications and will work with the team to deliver best in class customer experience solutions.? The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles.? <br> <br> <h3>The Expertise You Have</h3> <br> <ul> <li>5+ years professional experience as a Systems Analyst for software solutions? </li><li>Proven experience researching, optimizing, developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems? </li><li>Proven experience with Structured Query Language (SQL) and programming in general? </li><li>Strong understanding and experience with complex relational database schemas and SQL management tools? </li><li>Proven experience working with REST, SOAP, JSON and APIs? </li><li>Proven experience with Agile development methodologies? </li><li>Deep knowledge of scrum tools – Jira experience desirable? </li><li>Excellent analytical skills? </li><li>Good knowledge of Behaviour Driven Development – Gherkin/Cucumber </li><li>Release coordination </li><li>Reverse engineer code to understand business logic and develop prototypes– Excel Macros/Java/Angular </li><li>Produce artifacts – business flow diagrams, context diagrams </li><li>Have good understanding of solution architecture </li><li>Build OpenAPI contracts </li><li>Prod incidents analysis – Splunk queries, build dashboards/alerts </li><li>Bachelor’s Degree Computer Science or related technology discipline? </li></ul>  <h3>The Skills You Bring</h3> <br> <ul> <li>You are a detail-oriented person with a real passion for accuracy, clarity, and elimination of ambiguity? </li><li>You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)? </li><li>You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements? </li><li>You understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions? </li><li>Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting.? </li><li>You are flexible and can adjust your work schedule to accommodate both U.S. and China-based teams and associates? </li><li>Good interpersonal and leadership and influencing skills (without direct authority of others)? </li><li>Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results? </li></ul> <br> <h3>The Value You Deliver</h3> <br> <ul> <li>Ensuring the technology team is building the right software solutions and components to maximize customer experience? </li><li>Facilitating flow of requirements from the business to the technology team? </li><li>Reducing requirements and design risk and resulting costs associated with rework and redesign? </li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest? </li><li>Help maintain the high level of integrity in the team? </li><li>Take ownership and accountability for figuring out what needs to be done </li></ul>

Systems Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a System Engineer to work in Fidelity’s Enterprise Infrastructure Group in Westlake, TX. <h3><strong>The Role</strong></h3> Our Application Systems Engineering Support Group within Enterprise Infrastructure combines Operations Perfection with the Development Experience to deliver services at high scale, high availability with resilience by using automation and Infrastructure Code. We build reliability into our ecosystem by applying standard processes in Resiliency Engineering, Automation and Observability. <h3><strong>Team</strong></h3> The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges. Ideal candidates will have a background in either systems engineering or software engineering with a desire to learn and understand the other or previous experience as a systems engineer or SRE. We are looking for a Systems Thinking Leader who has helped teams scale through production insights, operational automation, developer mentorship, real-time metrics, and automation. <h3><strong>The Expertise You Have</strong></h3> <ul> <li>Bachelor’s degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required, Master’s degree a plus </li><li>Proven experience with monitoring and management tools (Splunk, Datadog, Catchpoint, Grafana, AWX/Ansible, etc.) and building automation </li><li>Experience using CI/CD Tools (Jenkins, uDeploy) and the backend code implemented by it </li><li>Experience with building and operating highly resilient platforms in Azure/AWS Cloud environments </li><li>Experience in Cloud development (Azure or AWS) using Python, shell scripting, PowerShell etc. and cloud migration skills a plus </li><li>Hands-on experience with container orchestration, preferably with Kubernetes </li><li>Hands-on experience with Linux and windows operating systems. </li><li>Hands-on experience with container orchestration is a plus. </li><li>Hands-on experience with ITSM tools such as ServiceNow and ITSM process such as Incident, Change and Problem Management. </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>Experience managing systems using infrastructure as code tools (AWX/Ansible, Terraform, Rundeck …) </li><li>Proven understanding of Cloud Computing and DevOps concepts including CI/CD pipelines </li><li>Ability to automate in a programming language like Python, Shell Script or PowerShell </li><li>Experience with Hands-on Kubernetes skills and knowledge a plus. </li><li>Hands on experience with one or more observability tools (Datadog, Grafana, Prometheus etc…) </li><li>Proven experience in maintaining scalability and resiliency of complex environment. </li><li>Proficient communication skills with an ability to reach both technical and non-technical audiences </li><li>Quick learner with ability to pick up new tools </li><li>Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships </li></ul> <h3><strong>Dynamic Working</strong></h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

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