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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Manager, Benefits will work on the Global Well-being and Benefits team in Colleague Total Rewards and Well-being (CTRW). This person is a key contributor in designing, implementing, and evaluating programs while collaborating with internal and external stakeholders to enhance employee benefits and policy offerings. The successful candidate will possess thought leadership, strategic thinking, communication, and a track record of success leading strategic and complex benefits programs.Responsibilities:<ul><li>The Benefits Manager will be responsible for overseeing strategic projects for the benefits team within the organization, including leave of absence and policy strategy</li><li>Serve as key contributor to manage and execute on a range of complex initiatives and projects</li><li>Co-create health and well-being plan design and strategy, including health and welfare benefits, prescription drug plan, and leave of absence</li><li>Evaluate benefits data to develop insights, make recommendations, create solutions and drive continuous improvement with measurable outcomes; develop regular reports on program status and results</li><li>Project lead for various benefits to lead the team through all phases of design, development, communication, and implementation, ensuring key milestones are achieved on target</li><li>Act as a center of expertise for team members, stakeholders and other colleagues across regarding benefit programs and practices</li><li>Remain knowledgeable and up-to-date regarding relevant regulations and market trends</li><li>Stay current with industry best practices and legislative changes to ensure programs are effective and compliant</li><li>Partner with internal stakeholders, such as CEG (Human Resources), legal, operations and management, and external partners; create strong relationships to support the successful review and implementation of programs</li></ul>Minimum Qualifications:<ul><li>Minimum of 5 years’ industry experience in corporate benefits and/or benefits consulting, including benefits strategy, policy management, financial management and vendor oversight</li><li>Bachelor’s degree in Human Resources discipline or strong background in strategic benefits leadership</li><li>Proven project management expertise and a demonstrated ability to manage priorities effectively while driving results</li><li>Strong understanding of the key drivers of benefit plan design development and program changes in current market environment</li><li>Experience managing health and welfare, well-being and retirement benefits, including strategy, program delivery and vendor management</li><li>Experience managing pharmacy benefits, including coalition partnerships, strategy, and vendor management</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop improvement plans</li><li>Ability to handle escalations and resolve issues in a timely and effective manner</li><li>Sound judgement in safeguarding confidential and sensitive information</li><li>Strong background in process improvement, operations, legislation, and vendor management&nbsp;</li><li>Significant experience in project management, with superior organization and planning skills and keen attention to detail&nbsp;</li><li>Ability to work independently and collaboratively to identify and pursue strategic business objectives</li><li>Excellent communication and presentation skills including technology tools such as Excel and PowerPoint</li><li>This role is hybrid and required to be based out of the New York office</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Manager, Benefits

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation.How will you make an impact in this role?The Senior Analyst, Strategic Projects is an integral part of Commercial Strategic Delivery PMO within SPT organization and will support the delivery of business-critical strategic projects. The role is highly visible with great exposure to cross functional business teams and success is measured on driving delivery of expected outcomes.&nbsp; &nbsp;&nbsp;&nbsp;The analyst will report to Director-Strategic Projects and work closely with senior leaders and stakeholders on the team to support the execution of strategic initiatives.Core Responsibilities:<ul><li>Partnering with colleagues on the team to support the ideation and execution of GCS strategic projects</li><li>Provide project support while working alongside senior leaders and effectively utilize project management techniques to organize, plan and execute initiatives while meeting or exceeding timelines</li><li>Support stakeholders to develop and implement PMO standards &amp; template e.g., project charter, project plan, RAID, project governance</li><li>Partner with multiple stakeholders across the enterprise including, Product, Sales &amp; AD, Marketing, Technologies, Operations Excellence, Finance, Operations to drive the execution of the strategic projects</li><li>Use data to develop insights and produce opportunity assessments designed to identify, size and scope strategies for improving revenue and margins</li></ul>Minimum Qualifications:<ul><li>You are a highly motivated self-starter, curiosity, a willingness to learn and a sense of ownership and accountability</li><li>2 to 3 years of combined experience in Consulting, and/ or Program Management/ Strategy</li><li>Excellent knowledge of MS Office; working knowledge of program/project management software (MS Project etc.) is a strong advantage</li><li>Strong communication and relationship management skills, both written and verbal, with ability to interact with partners across all management levels</li><li>Excellent problem-solving ability</li><li>Ability to analyze data and information to proficiently produce meaningful conclusions and recommendations&nbsp;</li><li>Ability to build and leverage relationships with key business partners</li><li>Bachelor's Degree required&nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Analyst - Strategic Projects

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role?Digital acquisition is one of American Express’s highest priorities, and US Commercial Application experiences sit at the center of that ambition. Our Commercial applicants expect seamless, intuitive, and trustworthy application journeys—whether they are applying on mobile, desktop, or through a partner channel. This role is critical to ensuring those experiences are not only easy to use, but also drive meaningful business outcomes.As a Product Manager for US Commercial Application Experiences, you will be a part of a high-caliber product team owning the end-to-end journey—from application entry and form completion through submission, decisioning, and approval outcomes. You will define and deliver a clear product vision and strategy for various initiatives and problem statements aimed at balancing customer needs, driving business growth, and ensuring platform scalability. Your work will directly influence application completion rates, approval outcomes, new account growth, and the reliability and scalability of our application platforms.You will lead with strong product principles, deeply understand our users and customers, and partner closely with Technology, UX Design &amp; Research, Analytics, Marketing, and Program Management teams.&nbsp;You will be responsible for: &nbsp;<ul><li>Defining and evolving the product vision, strategy, and goals for US Commercial Application Experiences</li><li>Developing and maintaining outcome-driven product roadmaps that align to business priorities and customer needs</li><li>Owning the end-to-end product discovery process, including forming hypotheses, defining objectives and key results (OKRs), evaluating tradeoffs, and validating solutions</li><li>Building strong partnerships with stakeholders across Marketing, Program Management, Technology, UX, Analytics, and Risk</li><li>Creating, prioritizing, and managing a product backlog that maximizes customer and business value</li><li>Leading delivery across the product lifecycle, including sprint planning, release planning, and execution through the software development lifecycle</li><li>Monitoring product performance and customer behavior, using data and insights to continuously refine priorities and improve outcomes</li><li>Identifying opportunities to reduce customer friction, increase automation and approval rates, and drive incremental revenue through product enhancements</li><li>Improving efficiency, scalability, and time-to-market by leveraging and enhancing global platform capabilities</li><li>Contributing to continuous improvement of product management processes, ways of working, and team effectiveness </li></ul>We are looking for: &nbsp;<ul><li>A strong product mindset with demonstrated ability to think end-to-end and advocate for users and customers</li><li>An independent and strategic thinker who can connect long-term vision with near-term execution and measurable outcomes</li><li>Highly organized and detail-oriented, with the ability to manage multiple workstreams and solve complex problems</li><li>Proven Product Management experience in an Agile environment, working closely with scrum and cross-functional teams</li><li>Excellent communication and collaboration skills, including the ability to simplify complex concepts, influence stakeholders, and align teams around shared goals</li><li>Strong analytical skills with experience using data to inform decisions and drive continuous improvement</li><li>A balanced blend of technical understanding and business acumen</li><li>Curious, driven, and resilient problem solver who challenges the status quo and thrives in ambiguity</li><li>Experience working in a regulated environment, with knowledge of compliance, controls, data governance, and integrity processes, is a plus</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager, Digital Product Management, US Commercial Application Experiences

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Commercial Services (GCS) US Small Business Marketing team is at the forefront of digital innovation and delivers highly engaging experiences to prospective business customers. The team strives to attract and convert new business customers through digital touch points to drive significant revenue growth for American Express. With innovative paid media tactics and creative, strategic partnerships with leading digital platforms and agencies, and a best-in-class website, the team delivers more than 50% of net new spend acquired from small business customers.&nbsp; &nbsp;This Senior Analyst, Paid Media will help manage the growth and optimization of the Paid Media program across card and non-card products, and will be responsible for leading execution of key Paid Media marketing initiatives to drive efficient prospect and customer acquisition at scale.How will you make an impact in this role?<ul><li>&nbsp;This person will support paid media strategy and execution for Small Business Card and Non-Card products (Business Checking, Business Line of Credit) across digital channels including Display, Social, Audio and Video&nbsp;</li></ul><ul><li>Support the Paid Media manager with end-to-end strategy to define what winning looks like in the channel. Specifically, they will assess the current partner mix, optimization strategy and make recommendations to maximize performance.</li></ul><ul><li>This person will be accountable for consistently delivering performance against goals.</li></ul><ul><li>Uses data to analyze and assess creative, partner and product performance, identifying areas of optimization and opportunities for growth.</li></ul><ul><li>Partner with agency team and internal analytics team to track campaign measurement and quantify the impact of paid media across the digital ecosystem.&nbsp;</li></ul><ul><li>Be accountable for go-to-market execution including tagging, tracking, campaign infrastructure and audience data distribution.&nbsp;&nbsp;</li></ul><ul><li>Support and develop relationships with media partners across existing and new channels, that align with specific campaign objectives&nbsp;</li></ul>Minimum Qualifications<ul><li><ul><li>2+ years of relevant work experience in paid media strategy and execution, in either an agency or in-house paid media role</li></ul></li><li><ul><li>An understanding of paid media landscape, external digital partner management experience and ability to stay ahead of a constantly changing digital marketplace</li></ul></li><li><ul><li>Strong leadership and relationship skills across multiple cross-functional partners</li></ul></li><li><ul><li>Strong analytical skills and ability to isolate what matters and hone in on opportunity</li></ul></li><li><ul><li>Demonstrates strong proactivity and organizational skills to manage multiple priorities, anticipate challenges, and drive timely execution across teams.</li></ul></li><li><ul><li>High curiosity with a desire to learn and be part of a fast-paced, dynamic team</li></ul></li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Analyst-Marketing Paid Media

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The U.S. Small Business and Middle Market segment is the largest GCS customer segment with strong growth momentum and remains a key area of investment and focus.The Middle Market Demand Generation team sits within Managed Marketing &amp; Prospect in GCS. The team is essential to the U.S. SME Sales &amp; Marketing engine, warming and delivering high-intent leads to create new and expand existing customer relationships.This Senior Analyst role will be responsible for the end to end strategy, development, and execution of digital marketing assets for the Corporate Middle Market prospect audience. These marketing assets will drive demand, awareness, and ultimately leads and conversions for Amex Commercial products.Key Responsibilities:<ul><li>Lead the E2E creative strategy from ideation to launch for omnichannel digital marketing campaigns to drive awareness and demand for the Corporate Card Program</li><li>Conduct market and competitive research to understand leading and innovative practices in B2B digital marketing and integrate them into US SME strategies to drive product demand</li><li>Manage relationships with external creative agencies and develop effective, comprehensive creative briefs</li><li>Partner closely with media agencies to determine optimal channels, timing and placements for initiatives &nbsp;</li><li>Monitor campaign performance and utilize insights and learnings to inform future campaigns</li><li>Partner closely with key stakeholders, both internal and external, to ensure alignment with marketing materials and that campaigns support broader business objectives</li><li>Drive campaign roadmap, test &amp; learn plans, and optimizations of marketing collateral for continuous performance improvement</li><li>Oversee a Marketing Operations Analyst(s) responsible for the legal review process</li><li>Execute marketing assets in partnership with operations analysts &amp; Compliance partners to gain legal approval through a thorough review process</li></ul>Minimum Qualifications:<ul><li>2+ years of B2B and/or digital marketing experience</li><li>Creative problem solver with a passion for challenging the status quo</li><li>Strategic thinker – ability to ask the right questions and use data to develop winning, profitable strategies</li><li>Digital/performance marketing expertise; ability to build campaigns that connect with audience segments and motivate actions</li><li>Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously</li><li>Paid Media and/or Email channel experience and excitement – experience developing creative across multiple digital platforms, and a passion for introducing new/innovative new ones</li><li>External agency management experience – writing creative briefs and delivering clear actionable feedback</li><li>Strong collaboration and partnership skills – track record for building positive relationships and finding mutual benefit with multiple cross-functional partners</li><li>Process-oriented with great attention to detail</li><li>Comfort developing, and being held accountable for, performance targets&nbsp;</li><li>Desire to innovate and try new things!</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst- Corporate Creative Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Meaningful, rewarding work performed with integrity.Every one of our Credit Representatives represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.Minimum Qualifications:<ul><li>Deliver world-class customer service, whilst responding to Customers inquiries and problems</li><li>Excellent negotiation, probing, influencing and resourcefulness skills</li><li>Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express</li><li>Make decisions based on risk assessment and the Customer profile</li><li>Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card</li><li>Meet and exceed quality goals, compliance regulations and productivity targets</li><li>Handling inbound and outbound calls from our consumer and small business card members</li><li>Document necessary information&nbsp;</li><li>Re-prioritize to adapt to the ever-changing environment</li><li>Demonstrate personal excellence by remaining positive and resilient in difficult situations</li><li>Able to demonstrate empathy whilst being assertive to achieve the required outcome</li><li>Display a passion to serve by delivering outstanding service in every interaction with our customers</li><li>The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis</li><li>Strong interpersonal, communication and listening skills</li><li>Strong verbal and written communication skills</li><li>Assertiveness to handle difficult conversations</li><li>Analytical and problem-solving skills with strong attention to detail</li><li>Outstanding organizational skills</li><li>Bi-Lingual Spanish speaking a plus</li><li>Navigate multiple systems and digital tools to service our customers</li></ul>Preferred Qualifications:<ul><li>Previous collections or outside agency experience preferred</li><li>Schedule: Business hours of operations are seven (7) days a week. Monday- Friday 8am 12-am EST, Saturday 8am-6:30pm EST, Sunday 10am-8:30pm EST</li><li>Shift differentials for nights and weekends are provided.</li><li>Candidates must be flexible as shifts will be provided during the training period.</li><li>This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.</li><li>Location: 18850 N 56th St. &nbsp;Phoenix, AZ 85054 (Desert Ridge)</li></ul>Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Collections Specialist (Past Due)

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing at American Express. With a range of opportunities, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.&nbsp; About Enterprise Architecture:<ul><li>Enterprise Architecture is an organization at American Express. The four pillars of Enterprise Architecture include:</li><li>Architecture as Code:&nbsp;this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.</li><li>Architecture as Design:&nbsp;this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.</li><li>Governance:&nbsp;this pillar is responsible for defining technical standards and developing innovative tools that automate controls to ensure compliance.</li><li>Colleague Enablement:&nbsp;this pillar is focused on colleague development, recognition, training, and enterprise outreach. The Architecture as Code team is driving a new way of building web experiences for our customer.&nbsp; We are looking for a forward-thinking Software Engineer III who will be responsible for the end-to-end design and delivery for customer value capabilities in US and international markets. You will be hands on in designing the fundamental architecture that powers our web frameworks like content management, search and navigation and we authoring.&nbsp; </li></ul>Roles and Responsibilities:<ul><li>Contribute to high level design as well as detailed design of complex subsystems with emphasis in high availability and low latency.</li><li>Define and revise architectural guiding principles to steer our platform and solution development together with our other solution architects.</li><li>Conduct proof of concept to validate the feasibility and performance of proposed solutions aligning with project goals and requirements.</li><li>Engage and work with cross-functional leaders to understand and help define business principles, goals, and strategy within scope of&nbsp;</li><li>responsibility. Stay current with industry trends and emerging technologies</li><li>Expertise in the definition and implementation of effective software engineering practices and processes that result in high speed to market: i.e., open-source style project maintainers, PR review process, issue triage, code reviews, code contribution metrics definition, test automation strategy, CI/CD optimization, etc.</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree in computer science, Computer Science Engineering, or related field.</li><li>3+ years of software development experience. Experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications.</li><li>3+ years of development experience with Web Technologies (HTML, CSS, JavaScript, React, Next.js etc.).</li><li>Demonstrated experience in Agile development, application design, software development, and testing.</li><li>Strong technical capability with an intense desire to learn new skills and industry trends.</li><li>Demonstrated experience with object-oriented design and coding with variety of languages and proven ability to understand and use complex data structures and associated components.</li><li>Must be willing and able to express new ideas, concerns, and opinions directly to wider team including tech and business partners in team meetings in person or video/tele conferencing.</li><li>Must have experience of writing applications for deployment on cloud environment including OpenShift and Docker containers.</li><li>Must have experience with performance and monitoring tools e.g., Splunk, Dynatrace, ELK.</li><li>Analytical skills and knack of looking for non-obvious solutions.</li><li>Knowledge CI/CD, system testing, test automation. Experience in infrastructure, application monitoring, platform stabilization, and Investment performance a plus.</li></ul>Preferred Qualifications:<ul><li>Experience with public cloud systems.</li><li>Knowledge of Function as a Service (FaaS) &amp; Lambda.</li><li>Experience with Event Driven and Reactive Programming.</li><li>Experience developing solutions considering web privacy and security regulations</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Software Engineer III - React, JavaScript - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The&nbsp;US Consumer Services &amp; Digital Technology&nbsp;(USCDT) team is at the forefront of innovation, bringing together foundational strategic capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation. This is grounded in a data technology model that prioritizes data governance and management. Within USCDT, the&nbsp;Enterprise Communications and Marketing Technology&nbsp;(ECMT) team focuses on developing cutting-edge omni-channel communications, global brand management, and marketing and advertising technology to expand customer engagement and drive business growth. The team plays a critical role in building both customer-facing and core technical capabilities that cut across business lines and customer segments.Manager Assistant, Technology&nbsp;will report into the Vice President – Enterprise Communications and Marketing Technology and be a key member of the USCDT chief-of-staff group. This person will play a meaningful role in supporting ECMT - a team of 300+ global colleagues - and the USCDT Organization by contributing to overall technology and business planning, provide strategic planning and influence key decisions by supporting strategy and vision, providing recommendations for areas of improvement, driving culture and innovation, and managing key activities to support the team day to day. In this role, the Manager Assistant will act as an advisor and key consultant to the Vice President and will work with partners across Technology, Product and Business Units.·This role is ideal for someone with the ability to manage and complete multiple projects simultaneously and establish collaborative partnerships across the Technology, Product and Business organizations, and collaborate with key Engineering leaders and other partner teams to drive strategic initiatives, and define clear goals and success criteria.·Key Responsibilities include:·Provide strategic, analytical and decision support on a wide range of complex technology and business issues and initiatives, and will be required to:·Support the Vice President, Technology in preparing communications and materials for high exposure strategic technology reviews/presentations to senior leaders and external audiences.·Lead the development and execution of internal communications on behalf of the Vice President for key events, technology updates and other deliverables, including accountability for coordinating Town Halls and Business Unit Reviews.·Lead the development and execution of strategies and initiatives to drive Colleague Engagement.·Support planning and operations (e.g. annual budget and investment planning, risk and finance reviews, weekly staff meetings, goal setting and performance review cycles).·Coordinate hiring plans to grow our workforce talent across teams and locations according to organizational strategy.·Manage operations with key vendors, including finance, business reviews, and contractor support.·Build strong working relationships across the USCDT organization and key partners to enhance collaboration and problem solving, and to generate solutions to deliver results.·Qualifications:·The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited mentorship.·Proactive, flexible, highly organized, and eager to take full ownership of their work and do whatever it takes..·Upbeat, curious, self-motivated, and able to work well under pressure and in an unstructured environment.·High level of integrity and the ability to handle sensitive issues with complete confidentiality.&nbsp;Required Skills &amp; Experience:·Ability to prioritize tasks and projects simultaneously, with great follow-up and attention to detail, and work well in a fast paced and dynamic environment.·Outstanding project management and organizational skills.·Outstanding written and verbal communication skills with a strong executive presence.·Demonstrated relationship leadership skills with proven track record of influencing without authority.·Prior experience in Technology, Product, Marketing, or Portfolio related team is preferred·Nice to have: a background in consulting·5-7 years of relevant work experienceSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Manager Assistant - Enterprise Communications and Marketing Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse Enterprise Technology Services team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. &nbsp;Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. &nbsp;And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. &nbsp;Find your place in Enterprise Technology Services on #TeamAmex. &nbsp; Let’s share success. The Cost and Performance Intelligence capability within the Infrastructure Data &amp; Analytics organization integrates data engineering, analytics, FinOps, and product cost modeling to provide a reliable economic foundation for Technology Operations and Technology Investment decisions. It extends beyond retrospective reporting by delivering decision-ready insights that clarify trade-offs, surface efficiency opportunities, and support more deliberate, forward-looking planning.The Strategy &amp; Delivery Enablement Manager is a Technical Project Manager that partners with the Head of Infrastructure Data &amp; Analytics to translate strategy into execution, produce high-quality executive reporting, and enable disciplined delivery across a portfolio of initiatives. This role is suited for an exceptional professional who combines strong analytical judgment with structured thinking and the ability to operate effectively in complex, evolving environments.Working closely with senior leaders, delivery teams, and the executive office, the role brings clarity, structure, and insight to leadership forums, planning cycles, and portfolio reporting. Over time, it carries increasing scope and responsibility, requiring sound judgment, discretion, and executive presence.The ideal candidate demonstrates the maturity and confidence to collaborate across a broad set of stakeholders, influence without formal authority, and communicate effectively at the appropriate level of detail from business executives to technology and analytics delivery teams. As this capability scales and becomes more deeply embedded in planning and decision-making processes, dedicated focus is needed to ensure strategy, delivery, and executive visibility remain tightly aligned.Let’s build on what you know. If you bring strong analytical judgment and experience supporting complex, multi-initiative programs, you’ll find a fit within our Infrastructure Data &amp; Analytics organization, where this role creates the connective tissue between strategy, delivery, and executive decision-making. You’ll help translate priorities into structured plans, synthesize progress into decision-grade insights, and support leaders in managing tradeoffs across a growing portfolio of initiatives, with increasing scope and responsibility over time.Here’s just some of what you’ll do:Portfolio &amp; Delivery Support<ul><li>Support the management of the ID&amp;A initiative portfolio, including tracking milestones, dependencies, risks, and outcomes.</li><li>Maintain delivery plans, status views, and issue logs across multiple workstreams.</li><li>Help prepare portfolio reviews by consolidating inputs from technical and analytics teams.</li><li>Identify patterns, bottlenecks, and delivery risks and escalate with proposed options.</li><li>Support integrated planning by aligning initiative roadmaps with capacity, investment assumptions, and operating priorities.</li></ul>Reporting &amp; Analytics Enablement<ul><li>Build and maintain executive-ready visibility into initiative progress, risks, tradeoffs, and outcomes, with a focus on decision-grade insights rather than status reporting.</li><li>Translate detailed project and analytics information into clear, concise leadership updates.</li><li>Partner with data, analytics, and Finance teams to ensure reporting accuracy and consistency.</li><li>Continuously improve reporting formats to reduce noise and increase decision value.</li></ul>Executive &amp; Leadership Forum Support<ul><li>Support preparation for leadership meetings, operating reviews, and planning sessions, including agenda development and pre-read materials.</li><li>Consolidate and synthesize inputs from multiple teams into clear, concise leadership materials and executive updates.</li><li>Capture decisions, actions, and follow-ups from executive forums and ensure timely closure.</li><li>Work in coordination with the executive office to ensure meetings are well-prepared and outcome driven.</li><li>Learn how to frame issues, tradeoffs, and recommendations for senior leaders.</li></ul>Planning &amp; Operating Rhythm<ul><li>Support annual and quarterly planning cycles, including documentation of priorities, commitments, and success measures.</li><li>Help maintain the ID&amp;A operating cadence and planning artifacts.</li><li>Assist with cross-team coordination to ensure alignment across data engineering, analytics, and platform initiatives.</li></ul>This role is ideal for someone who:<ul><li>Brings structure where things are ambiguous</li><li>Enjoys turning complexity into clarity</li><li>Is curious, proactive, and eager to learn</li><li>Builds trust through reliability and thoughtful execution</li><li>Wants exposure to senior leadership and enterprise decision-making</li></ul>Are you up for the challenge? &nbsp;Here’s what you should have:<ul><li>3-6 years of experience in analytics, strategy, operations, consulting, program management, or related roles.</li><li>Strong analytical and problem-solving skills; comfort working with data, metrics, and dashboards.</li><li>Exceptional attention to detail paired with the ability to synthesize and summarize.</li><li>Clear written and verbal communication skills, with the ability to tailor messaging to different audiences.</li><li>High learning agility and demonstrated interest in enterprise data, analytics, and technology organizations.</li><li>Proficiency with Excel, PowerPoint, and at least one BI or analytics tool.</li><li>Experience in a fast-paced, ambiguous environment with evolving priorities.</li><li>Ability to lead end-user training, design and knowledge transfer sessions.</li><li>Strong skills in data analysis/manipulation</li><li>Excellent organizational, analytical, and consultative problem-solving skills, with a strong business and financial aptitude.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Amex Digital Labs is seeking a Manager of Digital Product Management to join our digital wallets product team. Lab drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market.This Product Manager will support the product strategy for digital wallet experiences within the agentic commerce space — with a specific focus on enabling secure, seamless payments and experiences in the emerging world of AI-driven purchasing. They will lead new integrations across multiple partners, shape the end-to-end customer experience, and drive innovation at the intersection of AI, payments, and digital trust. Serving as the primary product representative, this individual will collaborate closely with internal stakeholders and key external partners, acting as the central point of contact for cross-functional and partner product teams.How will you make an impact in this role?<ul><li>Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery.</li><li>Collaborate with engineering, business development, internal teams, and external partners to design, develop, and launch new features.</li><li>Partner across the network, merchant, and account management product teams to ensure product reliability and deliver seamless, best-in-class payment experiences.</li><li>Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders.</li><li>Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed</li><li>Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution.</li><li>Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities.</li><li>Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture</li></ul>Minimum Qualifications:<ul><li>3+ years of experience in digital product management, with a track record of delivering high-impact solutions</li><li>Proven people leadership experience, with the ability to coach and inspire cross-functional teams</li><li>Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality</li><li>Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines</li><li>Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions</li><li>Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution</li><li>Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments</li><li>Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input</li><li>Bachelor’s degree required</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

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