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Quality Engineer – Fabrication and PaintCompany Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and BrazilJCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position Summary:The Fabrication and Paint Quality Engineer is responsible for ensuring the quality and integrity of fabricated components and painted assemblies used in heavy equipment manufacturing. This role focuses on welding, cutting, forming, machining, and painting processes, ensuring compliance with internal standards, industry codes, and customer requirements. The engineer will work closely with production, design, and supplier teams to identify and resolve quality issues and drive continuous improvement in both fabrication and paint operations.&nbsp;Key Responsibilities:<ul><li>Monitor and improve quality performance across fabrication processes including welding, laser cutting, forming, and machining.</li><li>Develop and implement inspection plans, weld quality standards, and process control documentation.</li><li>Conduct root cause analysis and lead corrective and preventive actions (CAPA) for fabrication-related defects.</li><li>Support weld procedure qualification (WPS/PQR) and welder certifications in accordance with AWS or ISO standards.</li><li>Collaborate with design engineering to ensure manufacturability and quality in fabricated components.</li><li>Perform internal audits and support external audits related to fabrication quality.</li><li>Analyze non-conformance data and implement process improvements to reduce scrap and rework.</li><li>Train fabrication personnel on quality standards, inspection techniques, and continuous improvement practices.</li><li>Maintain documentation and records in accordance with ISO 9001 and JCB quality management systems.</li><li>Monitor and improve paint quality performance including surface preparation, primer and topcoat application, and curing processes.</li><li>Develop paint inspection criteria and ensure compliance with visual standards, thickness requirements, and adhesion tests.</li><li>Lead investigations into paint defects such as blistering, peeling, or poor coverage, and drive corrective actions.</li><li>Collaborate with suppliers and internal teams to ensure paint materials and processes meet specifications.</li><li>Support paint line audits and continuous improvement initiatives to enhance finish quality and durability.</li></ul>Qualifications:Required:<ul><li>Bachelor’s degree in mechanical engineering, Welding Engineering, Manufacturing Engineering, or a related field.</li><li>3+ years of experience in fabrication and/or paint quality engineering in a manufacturing environment.</li><li>Strong understanding of welding processes (MIG, TIG, robotic), metal forming, machining, and industrial painting.</li><li>Experience with quality tools such as 8D, FMEA, SPC, and root cause analysis.</li><li>Proficiency in reading engineering drawings and using precision measurement tools.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyEngineeringPayTypeSalary

Quality Engineer-Fabrication & Paint

&nbsp; COMPANY NAME: JCB IncPOSITION TITLE: Sales Engineering ManagerPOSITION DUTIES: <ul><li>Directing and managing the activities of a team of Sales Engineers in relation to production, pricing, sales and distribution of JCB’s products;</li><li>Developing and implementing JCB’s business strategy for product sales to the North American agriculture and construction market;</li><li>Leading the development of the JCB North American sales growth in Heavy Line and Municipal products;</li><li>Reviewing operational records and reports to project sales, determine profitability and assist JCB in achieving its goals;</li><li>Setting and achieving quarterly and annual sales targets, and Key Performance Indicators (KPIs);</li><li>Developing and implementing standard operating procedures and policies for Sales Engineers, ensuring consistent and effective support to the dealer network;</li><li>Forecasting, tracking and reporting territory fastrac and large excavator sales activities to the leadership team;</li><li>Identifying business development opportunities and developing strategies to improve revenue and overall profitability;</li><li>Reviewing the Heavy Line target market opportunities and providing feeds into JCB’s dealer pipeline;</li><li>Managing, mentoring, training and developing Sales Engineers on product marketing initiatives and procedures to maximize their sales potential and support their growth;</li><li>Identifying, building and developing strategic and profitable relationships within JCB’s dealer networks;</li></ul><ul><li>Maintaining an up-to-date understanding of JCB agricultural and construction products to facilitate sales efforts with clients and undertaking competitive product evaluations.</li></ul> POSITION REQUIREMENTS: Bachelor’s degree in Agricultural Engineering or a related field plus one year of full-time work experience as an Agricultural Sales Engineer or a related occupation.SPECIAL REQUIREMENTS: Experience to include: 1) Experience working with JCB’s agricultural heavy line product range, including fastrac and wheel loading shovel products; 2) Experience of using agriculture technology software and systems, including JCB Service Master and JCB GPS; 3) Experience with business operations and customer relations software, such as SAP and Lotus Notes; 4) Experience of managing fastrac and large excavator product sales to the international agriculture and construction equipment market; 5) International experience of heavy line product testing, demonstrations and installations; 6) Experience of new business development and maintaining relationships with key clients within the international agricultural and construction industry.LOCATION OF POSITION: JCB Inc2000 Bamford BlvdPooler, GA 31322APPLICATION INSTRUCTIONS: Please submit your resume to <a href="mailto:jcbnaresumes@jcb.com" target="_blank">jcbnaresumes@jcb.com</a> or apply below.&nbsp;&nbsp;&nbsp;JobFamilyManagementPayTypeSalary

Sales Engineering Manager

Quality Engineer - Supplier Quality, Metrology and Tooling Calibration&nbsp;Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position Summary:The Lab Quality Engineer is responsible for managing quality assurance activities related to incoming supplier components, metrology systems, and calibration of tools and equipment. This role ensures that all measurement systems are accurate and traceable, supplier parts meet specifications, and lab operations support production and engineering needs. The engineer will work closely with suppliers, production teams, and quality personnel to maintain high standards of product integrity and compliance.&nbsp;Key Responsibilities:Supplier Quality:<ul><li>Inspect and validate incoming supplier components against engineering specifications.</li><li>Manage supplier non-conformances, initiate corrective actions, and track resolution.</li><li>Support supplier audits and qualification processes.</li><li>Collaborate with purchasing and engineering to improve supplier performance and quality.</li></ul>Metrology:<ul><li>Oversee the use and maintenance of precision measurement equipment (CMMs, height gauges, micrometers, etc.).</li><li>Develop and maintain measurement system analysis (MSA) and gage R&amp;R studies.</li><li>Ensure traceability of measurements to national/international standards.</li><li>Support dimensional analysis and first article inspections (FAI).</li></ul>Tooling Calibration:<ul><li>Manage the calibration program for all production and lab tools and equipment.</li><li>Schedule and track calibration intervals, maintain calibration records, and coordinate with external calibration services.</li><li>Investigate and resolve out-of-tolerance conditions and their impact on product quality.</li><li>Ensure compliance with ISO 9001 and internal calibration procedures.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor’s degree in mechanical engineering, Quality Engineering, or a related technical field.</li><li>3+ years of experience in quality engineering, metrology, or lab operations.</li><li>Strong understanding of measurement principles, GD&amp;T, and calibration standards.</li><li>Experience with supplier quality management and incoming inspection processes.</li><li>Familiarity with ISO 9001 standards.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyEngineeringPayTypeSalary

Quality Engineer-Supplier Quality, Metrology & Tooling Calibration

Quality Engineer - AssemblyCompany Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and BrazilJCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position Summary:The Assembly Quality Engineer will be responsible for ensuring the quality and reliability of machines produced on the assembly line. This role focuses on identifying and resolving quality issues, improving assembly processes, and ensuring compliance with internal standards and customer expectations. The engineer will work closely with production, design, and supplier teams to drive continuous improvement and deliver high-performance products.Key Responsibilities:<ul><li>&nbsp;Monitor and improve quality performance on the skid steer assembly line.</li><li>&nbsp;Investigate and resolve assembly-related quality issues using root cause analysis and corrective action methodologies.</li><li>&nbsp;Develop and implement inspection plans, quality checkpoints, and standard operating procedures.</li><li>Collaborate with design and manufacturing engineering to ensure manufacturability and quality in new product introductions.</li><li>&nbsp;Support first article inspections (FAI), process audits, and final product audits.</li><li>&nbsp;Analyze defect data and trends to identify systemic issues and drive improvement initiatives.</li><li>&nbsp;Train assembly personnel on quality standards, procedures, and best practices.</li><li>&nbsp;Maintain documentation and records in accordance with ISO 9001 and JCB quality management systems.</li><li>Participate in cross-functional teams to support lean manufacturing and Six Sigma projects.</li></ul>Qualifications:<ul><li>&nbsp;Bachelor’s degree in mechanical engineering, Industrial Engineering, or a related field.</li><li>&nbsp;3+ years of experience in quality engineering within a manufacturing or assembly environment.</li><li>Strong understanding of mechanical systems, hydraulics, and assembly processes.</li><li>&nbsp;Experience with quality tools such as 8D, FMEA, SPC, and root cause analysis.</li><li>&nbsp;Proficiency in reading engineering drawings and using measurement tools.</li><li>Excellent problem-solving and communication skills</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the jobJobFamilyEngineeringPayTypeSalary

Quality Engineer-Assembly

Description Post Bachelors' Graduate or Post Masters' Graduate Location: Research Education Campus (REC), Idaho National Laboratory, Idaho Falls, ID Schedule: 9x80's with every other Friday off Program Duration: 12 months, with a potential 1-year extension. Position Overview: &nbsp;Idaho National Laboratory (INL) is seeking a recent bachelors' graduate or master's graduate for our Talent Bridge program, designed to transition individuals from academic study to career readiness. The ideal candidate will be results oriented and be able to simplify complex problems to obtain realistic solutions. Reporting to the project investigator, this role focuses on waste management of tank waste and spent nuclear fuel. <ul><li>Conduct advanced modeling and analysis of chemical reactions occurring in the presence of fluid flow and heat transfer.</li><li>Focus on waste management solutions for spent nuclear fuel dry storage.</li><li>Collaborate with the project investigator and cross-functional teams.</li><li>Develop and optimize chemical reaction models using machine learning.</li><li>Prepare detailed reports and documentation of research findings.</li></ul> Responsibilities You will develop computational models integrating interdisciplinary skills in fluid flow, heat transfer, chemistry, combustion, materials science, nuclear science, and engineering. <ul><li>Have a deep understanding of and experience in modeling complex physical processes.</li><li>Successful candidates will be highly motivated individuals who collaborate with teams of experts to advance our understanding of physicochemical processes occurring in physical systems and translate that understanding into actionable ideas and solutions. </li></ul> If you are passionate about advancing engineering and contributing to the scientific community, we invite you to apply. Join the dynamic team at INL, where you'll drive innovations in modeling and simulation. Be part of a dedicated team that values expertise, precision, and collaboration to achieve scientific and engineering excellence with national and global impact. Qualifications Eligibility: <ul><li>Individuals who have graduated from a college or university with a bachelor's or master’s degree within the last 12 months.&nbsp;</li></ul> Minimum Qualifications: <ul><li>B.S. or M.S. in Mechanical or Chemical Engineering, or related field</li><li>Fluency in the English language and excellent oral and written communication skills</li><li>This position requires the eventual ability to obtain and maintain a Department of Energy "Q" clearance, which requires US Citizenship</li><li>On-site position in Idaho Falls, Idaho</li></ul> Preferred Qualifications: <ul><li>Computational chemistry or thermodynamics (Cantera, CHEMKIN, FactSage, ThermoCalc)</li><li>Thermomechanical analysis using finite element modeling (preferably with Multiphysics Object-Oriented Simulation Environment software)</li><li>Visualization of scientific data (ParaView or similar)</li><li>Machine learning/artificial intelligence algorithms</li><li>High performance computing, scripting and batch processing</li><li>LINUX, Python programming</li><li>An established record of achievement through reports, publications, intellectual property, or presentations&nbsp;</li></ul> Application Requirements: <ul><li>Current Resume or CV</li><li>Proof of Graduation (diploma or unofficial transcripts accepted)</li></ul> Program Benefits: <ul><li>Mentored environment providing post-degree work experience.</li><li>Opportunities for professional development and training.</li><li>Accelerated knowledge transfer from retiring staff to early career individuals.</li></ul> Review and Evaluation: Performance and satisfaction will be reviewed at three, six, and nine months. At the six-month review, potential next steps will be discussed: <ul><li>Transition to a full-time role</li><li>Pursue additional education</li><li>Explore other opportunities</li></ul> Job Information: <ul><li>The pay range for this position is: Bachelors Level – ($82,152-$88,992) / Masters Level ($98,040-$106,188). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.</li><li>TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment.</li><li>Multi-Level: This is a multi-level posting and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills.</li></ul> Physical Requirements: While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, and work in an office and laboratory environment. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires operation of job-related equipment and driving a vehicle. The employee must occasionally lift and/or move up to 25 pounds. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits and Relocation: <ul><li>Medical, Dental, Vision, and Flexible Spending Accounts</li><li>401(k) with a 4.2% employer contribution</li><li>Paid time off (personal leave)</li><li>Comprehensive Relocation Package</li><li>Benefit eligibility subject multiple factors, including employment status and position classification.</li></ul> INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation’s nuclear and renewable energy, national security, and environmental missions. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world’s energy future and secure our nation’s critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see <a href="http://www.sss.gov" target="_blank">www.sss.gov</a>. Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume, proof of graduation, and answer all questions on the following screens. Applicants, who fail to provide a resume, proof of graduation, or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.

Idaho National Laboratory

Talent Bridge: Chemical Engineer

Description Idaho National Laboratory is hiring a Technical Engineering Collaboration Specialist to work on our National Security Test Range for National and Homeland Security team. Our team works a 9x80 schedule located out of our Research Education Campus (REC), in Idaho Falls, ID, as well as our Test Range desert site facility with every other Friday off. You will collaborate with other personnel to exchange information on new developments and seek technical opinions to resolve complex research issues related to energetics. The work will involve partnering with experts in various areas including arms, ammunition, and energetics, munition design and engineering, chem/bio defeat devices, advanced performance measurements for energetics, advanced initiation technologies, and material science formulations. In addition, employee will interact with project managers, principal investigators, and clients to understand their needs and ensure that customer expectations and contract deliverables are met on time and within budget. Employee role will also require them to design and fabricate various tools, fixtures, hardware, and test apparatuses as needed for different projects. Responsibilities Include: <ul><li>Collaborate with engineers and scientists to provide technical input on various tasks.</li><li>Function as a Subject Mater Expert to offer solutions to everyday issues for Facility Managers, Engineers, and Researchers. • Use experience and knowledge working with engineers and operators to troubleshoot and repair issues.</li><li>Use data analytic tools and experience to solve complex technical issues.</li><li>Use various software packages to develop intuitive graphical interfaces and/or models.</li><li>Prepare Technical Evaluations or Engineering Calculation Reports (ECAR) as applicable.</li><li>Provide technical input to support procurement activities of capital or other systems science equipment with respect to operation, reliability, and performance.</li><li>Provide technical direction on proposals and strategic business ventures to ensure the work is being executed timely and correctly.</li><li>Exercise independent judgment and understanding of Engineering/BEA/DOE requirements and priorities.</li><li>Develop relationships as needed to support work assignments if required technical inputs lie outside of normal expertise or education.</li></ul>Qualifications Minimum Requirements: <ul><li>Level 3: Bachelor of Science degree in technical field from an accredited institution and at least 5 years directly related experience. May accept direct professional experience in lieu of education commensurate with at least 11 years of experience in place of degree.</li><li>At least 5 years professional/direct experience in each of the following:<ul><li>Experience in Explosives &amp; Munitions Handling</li><li>Planning &amp; Execution</li><li>Risk Assessment &amp; Mitigation</li><li>Classroom &amp; Hands-on Instructing</li><li>Team Leadership &amp; Mentoring</li><li>Project Planning</li><li>Precise Explosive Application</li></ul></li><li>Master Breacher certification&nbsp;</li><li>Must be a US Citizen and have an active DOE "TS/Q" or equivalent DOD/DOJ security clearance.</li></ul> Job Information: <ul><li>The pay range for this position is $77,628 min - $159,228 max. At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.</li><li>TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment.</li></ul> Physical Requirements While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, and work in an office and field/laboratory environment. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires operation of job-related equipment and driving a vehicle. The employee must occasionally lift and/or move up to 50 or more pounds. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits and Relocation <ul><li>Medical, Dental, Vision, and Flexible Spending Accounts</li><li>401(k) with a 4.2% employer contribution and up to 4.8% match</li><li>Paid time off (personal leave)</li><li>Employee Education Program (tuition assistance)</li><li>Comprehensive Relocation Package</li><li>Benefit eligibility subject multiple factors, including employment status and position classification.</li></ul> INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world’s energy future and secure our nation’s critical infrastructure. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world’s energy future and secure our nation’s critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see <a href="http://www.sss.gov" target="_blank">www.sss.gov</a>. Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.

Technical Engineering Collaboration Specialist

The Strategic Account Manager – Member Success is part of the Sales and Business Services Department, which resides on the Member Engagement team and reports to the Director of Strategic Accounts Member Success. As a Strategic Account Manager – Member Success, you will oversee your assigned strategic and high value accounts, manage engagement strategies, and ensure renewal targets are achieved. The Strategic Account Manager – Member Success will ensure member satisfaction through consistent and relevant communication during onboarding, renewals, upsells, and offboarding.What You'll Do:<ul><li>Leverage in-depth knowledge of all CIS services and local/regional specific initiatives and/or needs to create and maintain high quality customer relationships</li><li>Engage in high touch programs to ensure key initiatives expressed by the account during onboarding are being achieved or exceeded</li><li>Work with the Director of Strategic Accounts Member Success to develop key performance indicators (KPIs) for each strategic account and track against them at least quarterly for both internal and external visibility including the portal</li><li>Obtain consistent member feedback on products and services to inform process and product improvement opportunities</li><li>Identify and provide guidance on product and service offerings to meet the needs of our members</li><li>Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to on-time closure</li><li>Collaborate with the Engagement team to develop engagement strategies that impact strategic accounts</li><li>Work with the other member success teams to ensure customer experience is streamlined and identify areas for automation and improvement</li><li>Identify and anticipate upcoming customer renewal/upsell opportunities and coordinate and execute these opportunities through to completion</li><li>Identify automation opportunities throughout the member journey</li><li>Connect members to appropriate technical support teams as needed</li><li>Ensure reporting and communication is frequent and bi-directional</li><li>Manage all activities through Salesforce</li><li>Deliver effective presentations to key decision makers</li><li>Travel, up to 25%, for speaking engagements, conferences, etc.</li><li>Other tasks and responsibilities as assigned</li></ul>What You'll Need:<ul><li>Bachelor's degree in a technical or business discipline*</li><li>5+ years of renewal or account management experience</li><li>Proven ability to meet and exceed customer success and retention goals</li><li>Ability to resolve customer concerns and issues, and communicate advanced concepts</li><li>Proven success in building and maintaining successful relationships with existing customers and channel partners</li><li>Familiar with and fluent using Microsoft Office and CRM</li><li>Excellent interpersonal and communication skills</li><li>Problem solving, time management, and decision-making skills</li><li>Ability to accommodate mission-based travel as needed</li><li>Must be authorized to work in the United States</li></ul>It's a Plus if You Have:<ul><li>Technical selling experience for IT software or hardware</li><li>Experience in state and local government procurement and contract management</li><li>3+ years of Salesforce experience</li><li>Experience working in an agile business environment</li></ul>*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.Compensation Range:$91,900.00 - $160,800.00

Center for Internet Security

Strategic Account Manager, Member Success - Remote

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?Are you interested in working with people in a fun and fast-paced environment? If so, we have the job for you. Texas Roadhouse is looking for a legendary Silverware Roller to join the team.Apply now, no experience required. We will teach you everything you need to know!As a Silverware Roller your responsibilities would include:<ul><li>Assembling silverware and napkin rolls</li><li>Following proper safety and sanitation guidelines</li><li>Exhibiting teamwork</li></ul>At Texas Roadhouse, our Roadies are the heart and soul of our company. We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.Our Roadies are paid weekly. In addition, we offer one of the industry’s most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:<ul><li>A choice of medical plans that are best in class</li><li>Dental and Vision Insurance</li><li>Tuition Reimbursement</li><li>Paid vacation time</li><li>Short-Term Disability</li><li>Life, Accident, and Critical Illness insurance</li><li>Identity Theft Protection</li><li>Employee Assistance Program</li><li>Business Travel Insurance</li><li>Annual holiday bonus</li></ul>We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

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