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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.The Fraud, Credit Bust Out (CBO), Banking Product &amp; Payments Risk Organization is a global team of risk officers, data scientists, and product managers that are building innovative solutions across AMEX’s credit, banking, and payment solution portfolios. The banking vertical owns the end-to-end deposit &amp; fraud risk strategy for AMEX’s digital banking portfolio. The Director of Banking Product Business Operations will support the Head of Banking Fraud in ensuring adherence with enterprise-wide policies on risk management.&nbsp; The director will be responsible for executing new programs that govern, monitor and improve the Banking group’s extensive strategy execution controls, providing thematic analysis on operational issues associated with fraud processes, creating and maintaining Banking RCSAs.&nbsp;&nbsp;Key Responsibilities&nbsp;<ul><li>Lead a team of managers and analysts to execute against enterprise policies and governance plans for Banking Portfolio:&nbsp;&nbsp;</li><li>Implement and annually refresh RCSA program&nbsp;</li><li>Calculate and monitor risk appetite framework (RAF) metrics for Bank portfolio, escalate as appropriate, partner with strategy teams to identify root causes, full expected exposures, and document corresponding action plans&nbsp;&nbsp;</li><li>Support timely updates of documentation and operational controls as new customer features and fraud capabilities are introduced.&nbsp;</li><li>Conducting controls testing in accordance with Internal Controls Policy&nbsp;&nbsp;</li><li>Conduct risk assessments for Bank portfolio under current 1st Line of Defense methodology, lead transformation of risk assessment to 2nd Line of Defense methodology&nbsp;</li><li>Execute multiple compliance and regulatory programs, such as AML/BSA SARs referrals, elder fraud abuse detection, scams detection, etc.&nbsp;</li><li>Partner with functional experts and participate in exams, audits, and any ad hoc governance requests&nbsp;</li><li>Ensure the systems that fraud org risk have in place to track and identify issues and fraud events are satisfactory within the risk framework established by Issues and Events Policy&nbsp;</li><li>Ensure consistent documentation in standard operating procedures, reporting, etc. for the Banking portfolio&nbsp;</li><li>Provide insights to banking and fraud leadership on process risk issues and mitigation strategies&nbsp;</li><li>Provide thought leadership on control design, control effectiveness monitoring, and process governance to direct reports&nbsp;&nbsp;&nbsp;</li></ul>Minimum Qualifications&nbsp;<ul><li>Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Experience in process governance, with a track record of establishing or implementing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>GSIB-RCSA program experience preferred&nbsp;</li><li>Experience with risk control design, testing, and effectiveness and operational monitoring&nbsp;</li><li>Experience managing operational risk events&nbsp;</li><li>Familiarity and subject matter expertise in CBO for Deposit and non-Lend product risk, Victim Fraud Risk, and Operational Excellence&nbsp;&nbsp;</li><li>Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required&nbsp;</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts&nbsp;</li><li>Strong internal partner management skills with proven ability to influence &amp; negotiate&nbsp;</li><li>Strategic, analytical, problem-solving mindset; ability to problem solve and make decisions or drive to fast resolution&nbsp;</li><li>Critical thinker with the ability to continuously evolve strategy based on data and analytics&nbsp;</li><li>Exceptional oral and written communications skills&nbsp;</li><li>People leader experience preferred&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Director of Banking Product Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.he U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Inbound Digital Customer Growth team is part of USCM and is responsible for deepening our essential Card Member relationships through compelling and innovative digital marketing that accelerates demand for “proven treatments” and drives response across our site (MYCA + Customer SHOP).The Customer SHOP team manages a prime piece of digital real estate, and the channel is on a transformation journey – from a Card-centric shop to a highly personalized and holistic digital storefront that is powered by data.This Manager will lead a team of two B30 Analysts focused on running our SHOP and responsible for all things creative/copy, offer strategy, user experience, journey optimization, and forecasting (to name a few!).They will also support enterprise-wide product moments (launches, refreshes, LTOs) for the channel.This role requires a tremendous about of cross-functional partnership and collaboration, comfort operating in a fast paced ever evolving space, and the ability to think strategically and problem solve.Core Responsibilities:<ul><li>Lead a team of 2 high performing B30 Analysts</li><li>Own the digital marketing strategy across Customer SHOP – focusing in on channel placements inclusive of cross-sell, upgrade, and standalone supp Marketing. </li><li>Manage a robust marketing calendar across 14 Card products, including creative development for new product launches, refreshes, LTOs, and site enhancements</li><li>Own the end-to-end strategy and execution of key entry points to Customer Shop (Homepage and MYCA placements) </li><li>Partner with Analytics to understand channel performance, translate data into insights, and optimize accordingly </li><li>Oversee the monthly channel forecasting process and seek opportunities to improve forecasting tools &amp; methodology</li><li>Proactively identify opportunities for growth through marketing content strategy </li></ul>Minimum Qualifications:&nbsp;<ul><li>Bachelor’s degree required with 5+ years of Digital Marketing experience preferred</li><li>Strong desire to grow as a people leader and effectively manage, motivate and develop talent </li><li>Ability to thrive in a fast paced, dynamic environment, both independently and as part of a team</li><li>Ability to synthesize data to understand performance drivers and extract relevant insights&nbsp;</li><li>Self-starter who can thrive &amp; develop structure in a rapidly changing, dynamic environment</li><li>Strong judgement regarding prioritizing work and keeping team focused on measurable outcomes&nbsp;</li><li>Exceptionally collaborative with experience operating on large cross-functional teams with partners across the enterprise&nbsp;</li><li>Strategic mindset combined with creative/innovative thinking and ability to problem-solve</li><li>Passionate about team culture – we are Fun!</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager – Inbound Digital Customer Growth Marketing

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The Consumer New Product Development (NPD) team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. &nbsp;This role has high visibility and broad exposure to all critical areas of the Consumer business.Key Responsibilities:<ul><li>Lead the launch of capabilities, features, and products across&nbsp;card product and lending&nbsp;for the Consumer business to drive business results, improve customer experiences, and increase agility in product development</li><li>Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop new solutions to meet those needs</li><li>Lead concept development, feasibility assessment, and end-to-end customer experience design followed by development, testing, and launch</li><li>Drive vision and development of new products, features, and capabilities based on in depth knowledge of customer, business, and technology. Integrate customer research, usability studies and market analysis into actionable product requirements</li><li>Ability to work in large, cross-functional teams and&nbsp;negotiate across partners, such as Product, Technology, Marketing, Servicing, Risk, Legal, Compliance</li><li>Work closely with Technology as key partner interfacing with business teams to oversee and ensure best-in-class delivery and customer outcomes</li><li>Monitor product data and customer feedback post launch, and partner on continuous strategic growth strategy</li><li>Continuously improve the investment planning and product development processes to drive greater efficiency, agility, and effectiveness</li></ul>Required Skills/Qualifications:<ul><li>Self-starter with track record of excelling in a fast-paced environment&nbsp;</li><li>A creative and innovative thinker and problem-solver who can manage effectively through ambiguity and evolving strategies, while maintaining strong customer focus</li><li>Demonstrated ability to lead teams to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups</li><li>Comfort with technology, and skilled at understanding business and customer needs and translating into tech requirements</li><li>Ability to understand the details of complex processes with an orientation toward process improvement and innovation, and an ability to translate across teams with various technical capacities</li><li>Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies</li><li>Excellent communication and presentation skills for complex and technical topics with ability to influence across leadership levels and domains</li><li>Experience with product ownership in an agile or scaled agile delivery environment is a plus</li><li>Experience working with Microsoft office suite (Excel, Visio, Powerpoint, Word)</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager Digital Product - Product Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Job Description: Senior Manager – Global Pricing StrategyThe Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.&nbsp; &nbsp;Key Responsibilities:<ul><li>The Senior Manager – Global Pricing Strategy will: </li><li>Lead analytical workstreams to uncover data-driven insights that inform optimal Merchant pricing strategies.</li><li>Perform comprehensive research on external trends, synthesizing impacts for GMNS and the broader enterprise.</li><li>Work with internal stakeholders, both within Pricing and throughout the GMNS organization, to find Merchant pricing solutions that support enterprise goals.</li><li>Manage project workflows with limited oversight from leadership, overseeing timelines, deliverables, and next steps.</li></ul><ul><li>This role requires of high level of analytical proficiency, strategic thinking, and communication skills, which will be leveraged across a range of high impact projects. The ability to harness this diverse skillset in a dynamic and fast paced environment is essential to success.</li></ul>How will you make an impact in this role?<ul><li>Challenge existing strategies and pricing frameworks with provocative, evidence-based, proposals.</li><li>Formulate strategic recommendations based on key findings, communicating takeaways to senior leadership through written and verbal updates.</li></ul>Required Qualifications:<ul><li>5+ years’ experience in Management Consulting/Corporate Strategy.</li><li>Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of data.</li><li>Strong relationship management and collaboration skills – ability to manage external vendors and internal stakeholders.</li><li>Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders.</li><li>Results driven with the ability to work under pressure, navigate through ambiguity, draw linkages, and balance multiple priorities.</li><li>Experience challenging the status quo and creating innovative, evidence-based, proposals.</li><li>Experience in and/or significant exposure to the payments industry is preferred but not required.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, U.S. Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.To deliver on a seamless and connected customer experience across channels, the Product Experience Frameworks (PXF) team is driving the roadmap and strategy for American Express. The "PXF" team is an ecosystem of experiences and framework products that enable fast, scalable, and consistent application development, transforming how the Enterprise can drive customer satisfaction, improve product and development experiences and increase interoperability. As a central function for creating these customer experiences, experimentation is an increasingly critical function at American Express to make data-driven and innovative product delivery.How will you make an impact in this role?As the Senior Associate Product Manager&nbsp;for&nbsp;Experimentation, you will be joining the experimentation product team to&nbsp;support&nbsp;the development and&nbsp;evolution&nbsp;of our&nbsp;cutting-edge&nbsp;experimentation platform&nbsp;and solutions.&nbsp;The&nbsp;person in this role will be at the forefront of enabling Amex product,&nbsp;engineering&nbsp;and analytics teams to build the best digital experiences via&nbsp;world-class&nbsp;experimentation&nbsp;tooling.&nbsp;Ensuring our technology is integrated within our ecosystem and meeting industry-level innovation and sophistication is a key part of this role.&nbsp;The ideal candidate will have a passion for product management, strong technical proficiency, a data-centered decision-making mindset, and a desire to learn and grow in a dynamic, fast-paced environment. This role involves being an amazing thought-leader and partner with our engineering team to develop new features and products for seamless integration and performance of our platforms. You will also work closely with our Center of Excellence teams to enable user teams through issue resolution, standardize best practices, and develop compelling and engaging communications. You will also go in deep with various functional stakeholders across the enterprise to conduct thorough research and understanding of needs across the enterprise. With hundreds of experiments impacting millions of users every day, this role is critical in building an experimentation culture and improving end user experiences across American Express.&nbsp;&nbsp;This role reports to Senior Product Manager, Digital Product Management - Experimentation.Key Responsibilities<ul><li>Collaborate with senior product manager to define product vision, strategy, and roadmap for experimentation products and deliver on business outcomes&nbsp;</li><li>Assist in defining and prioritizing features, user stories, acceptance criteria, and testing based on user needs and business objectives&nbsp; </li><li>Conduct research, gather user feedback, and analyze user behavior of experimentation platform to identify pain points and opportunities for improvement&nbsp; </li><li>Leverage understanding of technical systems and architecture to drive to an ideal state of tools and solutions </li><li>Work closely with engineering, analytics, and Center of Excellence to ensure successful and on-time product delivery&nbsp; </li><li>Manage project timelines, track progress, and ensure timely delivery of product milestones&nbsp; </li><li>Create and maintain product documentation, including requirements, user guides, release announcements, and experimentation newsletters </li><li>Stay up to date on industry trends, competitive landscape, and emerging technologies to inform product strategy&nbsp; </li><li>Assist in addressing user inquiries, support items, and issues related to experimentation platform to ensure positive user experience&nbsp;&nbsp;</li></ul>Minimum Qualifications<ul><li>1-3 years of experience in product management, product design, agile delivery, data science or a related role in a software development environment.&nbsp;&nbsp;</li><li>Display a comprehensive understanding of iterative software delivery, MVP and agile methodology &amp; processes&nbsp;</li><li>Demonstration of analytical and problem-solving skills with experience in working closely with data analytics teams </li><li>Excellent collaborator with ability to foster co-creation across a broad set of partners to ideate, solution, prioritize, and deliver a diverse set of resources and tools accommodating various internal personas </li><li>Excellent verbal and written communication skills, with ability to convey complex ideas clearly and concisely to stakeholders and leadership&nbsp; </li><li>Ability to work effectively in a collaborative, team oriented environment </li><li>Must be highly independent, with demonstrated ability to self-start, carve opportunities out of white space &amp; ambiguity, and solve problems without significant oversight&nbsp;</li></ul>Preferred Qualifications<ul><li>Experience in building out a platform from 0 to 1&nbsp;&nbsp;</li><li>1+&nbsp;years experience&nbsp;with experimentation platforms, A/B testing, and data-driven product&nbsp;development&nbsp;(Optimizely, Adobe,&nbsp;LaunchDarkly&nbsp;or similar) </li><li>Knowledge of basic experimentation science and principles </li><li>Familiarity with enterprise collaboration and product management tools such as JIRA, Confluence, and/or&nbsp;Airtable&nbsp;&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Digital Product Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.How will you make an impact in this role?The Infrastructure Data &amp; Analytics team unifies FinOps, Data Science and Business Intelligence to enable Technology cost transparency, infrastructure performance optimization and commercial efficiency for the enterprise through consistent, high-quality data and predictive analytics. This team within Global Infrastructure aims to establish and reinforce a culture of effective metrics, data-driven business processes, architecture simplification, and cost awareness. Metric-driven cost optimization, workload-specific forecasting and robust contract management are among the tools and practices required to drive accountability for delivering business solutions that derive maximum value. The result will provide a solid foundation for decision-making around cost, quality and speed.We are seeking a strong, data-driven Sr. Digital Product Manager who knows that delivering on that promise takes foresight, planning and agility. Metric-driven cost optimization, workload-specific forecasting and robust contract management are among the tools and practices required to drive accountability for delivering business solutions that derive maximum value. The result will provide a solid foundation for decision-making around cost, quality and speed.The Sr. Product Manager for Infrastructure Data &amp; Analytics will help support and craft the product vision, drive product roadmaps, lead cross-team collaboration, and define consistent stakeholder engagement and communications plans across ID&amp;A’s suite of tools.&nbsp; This individual will be responsible for developing the business case and product requirements that ensure user experiences that are consistent, connected and self-service for our business and technology stakeholders across various personas. They will also build and pioneer the first Tech Operations cost estimation and process integration into the Technology Investment process to deliver a Unified Ops and Investment Planning process that includes total cost of ownership for critical programs. S/he will require a unique blend of strong leadership and change management skills to mature and expand adoption of our data and analytics dashboards across the enterprise.&nbsp; S/he will bring passion for data-driven decisions, enterprise solutions, and stakeholder engagement to the role.Key responsibilities include:<ul><li>Lead the design of business processes and change management communications for key cross-functional programs and leadership reporting tool product development</li><li>Develop the process, data requirements, and training for integrating Tech Ops into Tech Investment Planning and agile ways of working in partnership with Technology Business Enablement team</li><li>Work with other data owners and product managers within the Technology and Infrastructure data domains to define user journeys and system rationalization for the enterprise Technology reporting and scorecard ecosystem</li><li>Build consensus and manage dependencies across disciplines for the broad set of ID&amp;A product roadmaps</li><li>Facilitate design and user experience workshops that drive cohesive product strategy and seamless user experience with teams across app-dev, infrastructure, vendor management, and finance</li><li>Own key user journeys to define, prioritize, and deliver roadmap, product, and feature requirements through technical acumen, customer-first perspective, and strong relationships across engineering and product teams</li><li>Work with IT Asset Management, Enterprise Architecture, and Business &amp; Vendor Management teams to define enterprise-scalable solutions that meet the needs of multiple stakeholders&nbsp;</li><li>Define a holistic engagement and communications strategy for ID&amp;A and GI regarding for whom, what purpose, how, and where infrastructure data is aggregated and reported</li><li>Create an environment of continuous improvement by steering and delivering reflective conversation and regular retrospectives, project standups, workshops, communications, and shared processes to ensure transparency of development process and project performance</li><li>Facilitate risk mitigation, stakeholder engagement, decision-making, and building trust across data owners and stakeholders</li><li>Partner with data engineering teams to define, develop, test and deliver new capabilities and rapidly iterate new solutions</li><li>Lead change management and cross-functional discussions with business and technology teams to gain buy-in for cost transparency and infrastructure data visualization tooling</li><li>Leverage the evolving technical landscape as needed, including AI, Big Data, Machine Learning and other technologies to deliver meaningful business insights</li><li>Establish ongoing metrics and units of measurement to clearly define success and failure points and to guide feature/capability prioritization based on business priorities</li><li>Draft impactful and comprehensive communications, presentations, and talking points for key business reviews, executive presentations, and discussions; escalate and facilitate resolution of risks, issues, and changes tied to product development</li><li>Act as point of contact for internal inquiries and key partnerships across Technology and business teams</li></ul>Minimum Requirements:<ul><li>9+ years of experience working as a product manager (or equivalent) defining and delivering customer-first products and features built using modern technology&nbsp;and data analytics</li><li>Proven track record for managing large, complex features or products with multiple partners</li><li>Self-starter who is able to provide strategic thought leadership and prioritization with limited guidance and in a complex environment&nbsp;</li><li>Ability to create clarity and execute plans in ambiguity, and to inspire change without direct authority&nbsp;</li><li>Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations </li><li>Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication&nbsp;Capable of leading technology and culture change with excellent strategic and technical thought leadership, and strong program management skills </li><li>Outstanding oral and written communication skills with strong personal presence; active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities&nbsp;</li><li>Experience working cross-functionally with engineering, data science, and business teams to translate business objectives into technical requirements for AI-powered features&nbsp;Understanding of complex software delivery including build, test, deployment, and operations; conversant in AI, Data Science, and Business Intelligence concepts and technology stack </li><li>Experience facilitating Agile, Scrum or other rapid application development teams to deliver technology solutions on time, on budget, and to spec&nbsp;</li><li>Experience working with technology business management, technology infrastructure or data visualization teams a plus&nbsp;</li><li>Experience with design and coding across one or more platforms and languages a plus&nbsp;Bachelor’s degree in computer science, data engineering, data analytics, or other technical discipline, or equivalent work experience preferred&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise Data Office (EDO) is part of the Enterprise Data Management Program (EDMP), a key component of our Technology organization. It focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. EDO delivers critical data-related initiatives that accelerate ongoing digital transformation at American Express, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth.American Express continues to invest in enterprise data management, and as part of the journey, we are seeking a Director to lead training and program integration.&nbsp;Key Responsibilities:<ul><li>Build and manage the data training strategy and plan for the Enterprise Data Office, designing a scalable and cohesive learning and development function that addresses skills gaps across Enterprise business and technology teams.</li><li>Partner with business and technology leaders to ensure the right audiences are identified and enrolled in the data training program aligned to their roles and responsibilities and learning needs. </li><li>Establish and own key training metrics and evaluation processes to measure effectiveness, track adoption, and ensure learners meet enterprise data standards and proficiency goals per regulatory requirements.</li><li>Design and operationalize a long-term sustainment model for learning, enabling reinforcement, evolution, and preservation of foundational training while ensuring relevance for future audiences and enterprise priorities.</li><li>Collaborate across EDO teams, Enterprise teams, and senior leadership to generate buy-in, align with broader organizational change management efforts, and integrate training efforts with enterprise initiatives, including communications, policy, and governance.</li><li>Provide ongoing support to key data management forums (e.g., Enterprise Data Council), cascading key messages regarding the training program, ensuring accuracy of messages pertaining to training, and promoting the benefits of the EDO program and training as an enabler.</li><li>Bring leading practices from previous experiences to continuously enhance and differentiate the EDO’s training program (e.g., via innovative training modalities) while creating a positive experience for all involved trainers and learners. &nbsp;</li></ul>Minimum Requirements:<ul><li>8+ years of experience in a leadership role focused on learning and development and / or training strategy and planning.</li><li>6+ years in program management for cross-functional initiatives in large (e.g., Fortune 500) organizations.</li><li>Experience at large US and / or global financial institutions</li><li>Experience managing critical and time-sensitive deliverables.</li><li>Bachelors Degree</li></ul>Preferred Qualifications:<ul><li>Detail oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines.</li><li>Proven ability to lead, influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.</li><li>Proven experience building and leading diverse, geographically dispersed, high-performing teams; extensive experience and success as a leader of leaders.</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.</li><li>Experience in an environment with ambiguity, using structure, influence, and prioritization to keep the work and team on track.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. &nbsp;

Director - Training and Program Integration

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As a brand built on going above and beyond to provide world-class customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create exceptional interactions with our customers every day–from curating a unique lifestyle experience to helping them with their everyday needs. And you can grow and refine your skills through top industry-leading training and ongoing coaching, all while learning what it means to continually set and lead the standard for superior, customer-first service. Find your place in service on #TeamAmex. The Membership Concierge Professional (MCP) is responsible for delivering exceptional service to Card Members visiting Centurion New York. Serving as the face of American Express, you will act as a brand ambassador and work collaboratively with a team to provide an outstanding experience that aligns with our brand promise. A successful Centurion New York MCP will have a passion for delivering extraordinary service to our Centurion Card Members, assisting them with travel, card servicing, concierge requests, and lifestyle services by tailoring our products and services to meet their immediate needs and deepen their relationship with American Express.&nbsp;How will you make an impact in this role?<ul><li>Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests.</li><li>Strategically recommend personalized products and services based on Card Members' needs.</li><li>Collaborate with food and beverage lounge partners to accommodate the needs of Card Members.</li><li>Build strong relationships with Card Members, delivering outstanding customer service in every interaction.</li><li>Effectively navigate multiple tools and channels to communicate with customers (Microsoft Office such as Outlook and Word and other digital systems and/or applications).</li><li>Maintain accurate and detailed documentation.</li><li>Stay updated on Centurion products, benefits, and current offerings.</li><li>Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations.</li><li>Execute and follow security requirements of the building.</li><li>Check-in and authenticate guests.</li><li>Ensure the lounge space is clean and presentable.</li><li>Greet and assist guests, providing excellent customer service and answering their questions.</li><li>Lift bags or other objects, as needed.</li></ul>MCP will hold a schedule aligning to the Lounge Hours of Operations. The Concierge Operations team works Monday Sunday 8:45 AM-11 PM, though subject to change due to business needs.Qualifications:&nbsp;<ul><li>Minimum of 5 years of experience in servicing premium customers, such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel. </li><li>Passion for servicing customers with proactive solutions. </li><li>Excellent communication skills with the ability to delight customers in every interaction. </li><li>Strong listening skills, allowing you to understand customers' needs and provide confident recommendations that result in high customer satisfaction. </li><li>Professionalism and a positive attitude in all interactions. </li><li>Ability to collaborate effectively with colleagues. </li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do. </li><li>Resourcefulness and proficiency in using the Internet while assisting customers face-to-face. </li><li>Proficiency in utilizing and switching between multiple technology platforms (for example, the Restaurant/Customer Servicing/Microsoft Office systems). </li><li>Adaptability to an ever-changing environment and resilience. </li><li>Ability to work flexible shifts, including nights, weekends, and holidays. </li><li>Ability to perform light to moderate lifting for certain job tasks.</li></ul>Salary Range: $20.00 to $25.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Member Concierge Professional - Centurion Lounge, New York

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Technology Business Enablement (TBE) team powers American Express Tech Investment optimization by enabling predictability, transparency, and efficiency through best-in-class Tech Business capabilities. Within TBE is the Technology Portfolio Management team (TPM) which powers Technology, Business and Product to achieve business and customer value by optimizing Technology investments, elevating transparency and enabling decisioning through trusted insights and best-in-class Portfolio and Program management.&nbsp;How will you make an impact in this role?As the Senior Manager of Digital Product Operations, you will be responsible for enabling the delivery of world class, customer-centric digital products and platforms via a centralized planning platform and process, facilitating teams across the Enterprise. You will be responsible for accelerating strategic alignment and planning focused on driving business and customer value, enabling transformational change while connecting enterprise teams and optimizing processes and delivery. The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process improvement and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor.Key Responsibilities <ul><li>Lead &amp; coordinate product portfolio planning across Enterprise Data Management &amp; Product delivery teams, engineering, and business stakeholders ensuring capacity is aligned to highest priority outcomes. </li><li>Lead portfolio management processes, including intake and prioritization of initiatives, and capacity management</li><li>Drive process improvements for operational efficiency and effectiveness, accelerating value delivery to the Enterprise and our customers. </li><li>Identify opportunities to drive a culture of continuous innovation, and discovery within the product delivery lifecycle while elevating customer journeys. </li><li>Create and deliver stakeholder communications, elevating the product teams unified messages to drive decisions and accelerate agile decision making</li><li>Foster cross platform Lean Portfolio Management practices with increased alignment across business unit teams</li></ul>Minimum Qualifications <ul><li>Excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions.&nbsp;</li><li>Strong stakeholder management skills, with ability to build relationships across teams and organization levels</li><li>Proven ability to analyze complex processes to find and drive innovative solutions. </li><li>Ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast paced environment. </li><li>Track record of success working across global markets, with both stakeholders &amp; tech partners, managing complex products or initiatives across international markets. </li><li>Bachelor's Degree</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager – Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.Where are these roles located within American Express?The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.This role sits within the DOE &amp; Bonusing MarTech Experiences (DBMX) team within ECMX. The DBMX organization is a global team responsible for enabling Merchant and Card Member growth strategies, while ensuring flawless marketing delivery and a continuous focus on operational transformation. DBMX is responsible for the solution design and delivery of Amex Offers (AO) and all other Digital Offers Ecosystem (DOE) marketing campaigns – All are required to go through an E2E Campaign Execution Process which includes the governance, setup and mandatory review and approvals required before launching in-market.This is an exciting opportunity to join the Americas DOE MarOps Governance team within DBMX. &nbsp;The team is focused on strategic planning, process innovation, and ensuring flawless execution of marketing campaigns via Amex Offers for the US, Canada and Mexico through data and offer governance, complaints monitoring and issue management. &nbsp;Primary Responsibility Include:<ul><li>Amex Offers Escalation Management for US campaigns, including hands-on liaising with an India-based escalations management team.</li><li>Support for controls-related activities for US Amex Offers campaigns, including PRSA controls, Operational Risk Events (OREs), Corrective Action Plans (CAPs), and audit support.</li><li>Providing strategic campaign consultation to internal MarOps colleagues and Marketing partners across Merchant, Consumer, Small Business and other enterprise customers based on insights gleaned from Amex Offers escalations, including data and governance guidance to jointly achieve goals and execute flawlessly.</li><li>Working collaboratively with key stakeholders including Marketing Execution, Servicing, Operational Excellence, GCO and Compliance to assess and mitigate campaign risks.</li><li>Supporting the identification and delivery of end-to-end process improvements with a focus on operational efficiencies and risk mitigation.</li><li>Understanding the systems and platforms the ADMG team uses and how they support and impact campaign quality from conception to post-campaign processing.</li><li>Partnering with the broader DBMX team to learn and share best practices in the E2E marketing process.</li></ul>Minimum Qualifications<ul><li>Passion for/experience in Marketing Operations (MarOps), particularly complaints/escalations management and internal controls (including risk event management).</li><li>Energetic self-starter with excellent attention to detail, strong process management and organizational skills, and demonstrated ability to think end-to-end.</li><li>Excellent verbal and written communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.</li><li>Excellent relationship/partner management skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.</li><li>Strong problem-solving skills and willingness to get into the details to identify solutions.</li><li>Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced, global environment.</li><li>Experience working in a deadline driven production-oriented environment.</li></ul>Preferred Qualifications<ul><li>Prior experience in digital marketing and/or complaints management a plus.</li><li>Prior experience in marketing governance, operational excellence or compliance a plus.</li><li>Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus.</li><li>Proficiency with Microsoft Office, Slack.</li><li>Bachelor of Arts or Bachelor of Science degree.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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