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Welcome to Whataburger Careers!This senior role is responsible for developing and executing the company's customer experience (CX) strategy, CX design, and digital customer journey. This individual will lead teams to create seamless, intuitive, and impactful customer experiences across all channels and touchpoints. The VP will ensure that the company's customer-facing strategies are aligned with business objectives and drive growth, loyalty, and customer satisfaction.Responsibilities:<ul><li>Develop and implement a comprehensive customer experience strategy that aligns with the company’s vision and objectives, as well as targets customer segment and persona needs and expectations.</li><li>Define the comprehensive digital strategy to align seamlessly with the overall customer experience framework and integrate effectively with other key functions, such as product, pricing, and customer experience.</li><li>Work closely with the executive team to influence and drive customer-centric initiatives across the organization, serving as an advocate for customers’ needs.</li><li>Design and oversee the execution of customer experience initiatives, ensuring they deliver exceptional value and address customer needs.</li><li>Foster a culture of continuous improvement based on customer feedback, reporting and analytics, and industry best practices.</li><li>Identify opportunities to streamline and enhance customer interactions across all touchpoints.</li><li>Lead the creation of intuitive, engaging, and effective customer experiences both online and offline.</li><li>Oversee user experience (UX) design, visual design, and interaction design teams to ensure the delivery of high-quality, customer-centric solutions.</li><li>Implement design thinking methodologies to innovate and solve customer pain points creatively.</li><li>Define and champion the digital experience strategy, ensuring it supports and enhances the overall customer journey.</li><li>Collaborate with technology and marketing teams to develop and deploy digital platforms that enhance customer engagement.</li><li>Utilize emerging technologies and digital trends to drive innovative and engaging customer experiences.</li><li>Lead and inspire high-performing CX and digital strategy teams, fostering a culture of excellence and continuous learning.</li><li>Establish and track key performance indicators (KPIs) to measure the effectiveness and impact of customer experience initiatives.</li><li>Utilize data analytics and customer insights to drive decisions and optimize the customer journey.</li><li>Report on CX and digital performance to the executive team, providing actionable insights and recommendations.</li><li>Assume additional responsibilities as assigned.</li></ul>Education:<ul><li>Bachelor’s degree in Business, Marketing, Design, or a related field preferred</li></ul>Experience:<ul><li>12+ years’ experience in customer experience, digital strategy, or related fields, with at least 5+ years of experience in a high-level leadership capacity</li></ul>Knowledge, Skills &amp; Abilities:<ul><li>Proficiency in MS Office Word, Excel, Outlook and PowerPoint</li><li>Proficiency in Workday (as applicable)</li><li>Proficiency in managing internal audit processes and protocols with expert knowledge of risk analytic models</li><li>Knowledge of and ability to interpret federal, state, and local regulations pertaining to risk management issues as well as industry trends and standards</li><li>Expert-level ability to communicate, influence, and negotiate decisions while motivating staff or team members</li><li>Highly developed interpersonal and relationship building skills, with demonstrated ability to promote a team environment and work effectively with Family Members at all operational levels</li><li>Ability to negotiate contracts and manage multiple carrier and broker relationships</li><li>Ability to work in a team environment</li><li>Visionary thinker with a strong customer-centric mindset</li><li>Exceptional leadership and people management skills</li><li>Strong analytical skills and experience with data-driven decision-making</li><li>Ability to work cross-functionally and influence at all levels of the organization</li><li>Proven track record of successful CX design and strategy implementation</li><li>Strong background in digital transformation, UX design, and customer journey mapping</li></ul>Working Conditions/Travel Requirements:<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary</li><li>Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence</li></ul>300 Concord Plaza Dr San Antonio TX 78216-6903

Whataburger

Vice President, Customer Experience & Digital Strategy

Welcome to Whataburger CareersThis position is responsible for maintaining a clean, safe, and welcoming environment for guests and staff. This position supports overall restaurant operations by ensuring hygiene standards are met and equipment and facilities are kept in good condition. Ensures each customer’s experience meets or exceeds expectations. The purpose of this position is to ensure smooth daily operations by performing a variety of tasks that contribute to customer satisfaction and overall efficiency.<ul><li>Maintains all utensils and food production equipment in good working order by using the correct cleaning, sharpening, and storage procedures at all times.&nbsp; Utilizes proper cutting surfaces.</li><li>Performs maintenance tasks as scheduled or assigned.</li><li>Demonstrates knowledge of utilization of the Kaivac Univac for mopping, scrubbing, and drying floors in the kitchen, restrooms, and dining rooms.</li><li>Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.</li><li>Mops spills or leaks quickly to prevent accidents.</li><li>Demonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals.</li><li>Cleans the customer service areas by following the proper procedures, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.</li><li>Follows proper procedures for maintaining sidewalks and parking lot sanitation to include sweeping, scrubbing, etc.</li><li>Notifies the management person on duty of any leaks or equipment failures such as refrigerators/freezers are not maintaining proper temperatures.</li><li>Disposes of all trash properly.</li></ul>24710 Morton Ranch Road Katy TX 77493

Restaurant Porter - Unit 1660

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.&nbsp; With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;&nbsp;Where you will work: Dallas, TXA Day in the Life of the Supervisor, Construction:<ul><li>Works with the Operations Manager to facilitate build plan objectives and manage expectations. Assigns and sets weekly targets for and monitors the construction activities of the Construction Coordinators, Broadband Network Fiber Technicians, Utility &amp; Permit Coordinator, and Contractors.</li><li>Reviews and approves all JCE’s and invoices. Reviews and checks all prints, BOM’s, permits, QC sheets, and forwards all JCE’s to Corporate for final processing approval.</li><li>Verifies OSP facilities through regular field inspections of work, ensuring job folders are current, processing of damage claims, and feedback from Ops.</li><li>Ensures invoices, material usage, As-Built maps and job closings are correct and processed on time. Monitors OMNIA walkouts and Cronus orders.</li><li>Ensures Construction Coordinators, Broadband Network Fiber Technicians and contractors, follow safe and approved standards of work practices and have necessary craft, skills, and tools.</li><li>Maintains strong relations with Retail, Enterprise &amp; Wholesale Departments, to ensure mutual cooperation through the project management cycle of all works in progress from beginning to completion.</li><li>Drives a company vehicle in the course and scope of performing duties.</li><li>Other duties as assigned.</li></ul>What You Bring to the Table:<ul><li>Experience: 5 years or more of management experience in telecommunications-related services</li><li>Experience in managing diverse environments, budgets &amp; preparation forecasting, supervision of capital and expense budgets</li><li>Strong PC, math, Microsoft Project, Word, Excel, and verbal and oral communication skills</li><li>Experience in broadband construction techniques and RF / Fiber design</li><li>Proven leadership ability to evaluate, train and motivate staff</li><li>Experience in dealing with internal and external (public utilities, city and local government agencies) customers</li><li>Valid driver’s license and satisfactory driving record per Fleet policy</li></ul>Physical Requirements:<ul><li>Ability to lift up to 75 lbs</li><li>Standing and walking for extended periods of time</li></ul>Education and Certifications:<ul><li>High School Diploma or equivalent</li></ul>We are Proud to Offer an Astounding Benefits Package<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionMission Statement*Take Care of the Customer *Take Care of Each Other *Do What We Say We Are Going To Do *Have Fun! Diverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

Astound Broadband

Astound

Supervisor, Construction

Welcome to Whataburger CareersReady to work somewhere sizzlin’? Our Restaurant Team Members are the secret ingredient who make everything come together. Every shift is a new adventure filled with teamwork, laughter, and the joy of serving craveable food. With flexible schedules, weekly pay, and growth opportunities that’ll knock your socks off, Whataburger is where it’s at!Rewards You’ll Enjoy*:<ul><li>Competitive Weekly Pay</li><li>Flexible Schedules</li><li>Scholarship Program</li><li>Paid Time Off</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Discounted Meals</li><li>Sky’s-the-limit Career Growth</li><li>A clear path to a six-figure income (our Operating Partners can earn six figures!)</li><li>Medical, Dental and Vision Benefits**</li><li>Retirement Celebration Program</li><li>Part-Time &amp; Full-Time Options</li><li>Day, Night/Evening &amp; Overnight Shifts Available</li><li>Awards and recognition for all you do</li><li>And more</li></ul>QUALIFICATIONS:<ul><li>At least 16 years old</li><li>High school diploma/GED, equivalent work experience, or is attending high school, or educational equivalent, e.g., home school or primary vocational programs</li><li>Enjoy working in a team environment to help make everyone’s day a little bit better</li></ul>Whataburger isn’t just a fast-food burger chain. We’re a family, partnering with great organizations to help support the development of future leaders and entrepreneurs. We’re proud partners of the National Federation of State High School Association which supports extracurricular programs nationwide. We work directly with RecruitMilitary as a Military-Friendly Employer encouraging Veterans, Transitioning Service Members, and Military Spouses to apply. We also draw from a diverse talent pool, through partnerships with Universities, InHerSight and the Hispanic/Latino Professionals Association (HLPA). From retirees and teens working part-time to entry-level careers to experienced professionals ready to work full time, we’re just a click away from serving up a good day!What are you waiting for? Apply now and get hired tomorrow!Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>. E-Verify is a registered trademark of the U.S. Department of Homeland Security.*Eligibility rules may apply**Team Members who average at least 30 hours per week (or 130 hours of service per month) over a 12-month measurement period are eligible for these benefits. 105 N Interstate Highway 45 Ennis TX 75119-5108

Restaurant Team Member, Weekend Shift - Unit 361

Welcome to Whataburger CareersReady to work somewhere sizzlin’? Our Restaurant Team Members are the secret ingredient who make everything come together. Every shift is a new adventure filled with teamwork, laughter, and the joy of serving craveable food. With flexible schedules, weekly pay, and growth opportunities that’ll knock your socks off, Whataburger is where it’s at!Rewards You’ll Enjoy*:<ul><li>Competitive Weekly Pay</li><li>Flexible Schedules</li><li>Scholarship Program</li><li>Paid Time Off</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Discounted Meals</li><li>Sky’s-the-limit Career Growth</li><li>A clear path to a six-figure income (our Operating Partners can earn six figures!)</li><li>Medical, Dental and Vision Benefits**</li><li>Retirement Celebration Program</li><li>Part-Time &amp; Full-Time Options</li><li>Day, Night/Evening &amp; Overnight Shifts Available</li><li>Awards and recognition for all you do</li><li>And more</li></ul>QUALIFICATIONS:<ul><li>At least 16 years old</li><li>High school diploma/GED, equivalent work experience, or is attending high school, or educational equivalent, e.g., home school or primary vocational programs</li><li>Enjoy working in a team environment to help make everyone’s day a little bit better</li></ul>Whataburger isn’t just a fast-food burger chain. We’re a family, partnering with great organizations to help support the development of future leaders and entrepreneurs. We’re proud partners of the National Federation of State High School Association which supports extracurricular programs nationwide. We work directly with RecruitMilitary as a Military-Friendly Employer encouraging Veterans, Transitioning Service Members, and Military Spouses to apply. We also draw from a diverse talent pool, through partnerships with Universities, InHerSight and the Hispanic/Latino Professionals Association (HLPA). From retirees and teens working part-time to entry-level careers to experienced professionals ready to work full time, we’re just a click away from serving up a good day!What are you waiting for? Apply now and get hired tomorrow!Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>. E-Verify is a registered trademark of the U.S. Department of Homeland Security.*Eligibility rules may apply**Team Members who average at least 30 hours per week (or 130 hours of service per month) over a 12-month measurement period are eligible for these benefits. 28315 Tomball Pkwy Tomball TX 77375-6423

Restaurant Team Member, Weekend Shift - Unit 560

Welcome to Whataburger CareersThis position delivers exceptional customer service in a fast-paced restaurant environment. This position is responsible for promptly ensuring each customer’s experience meets or exceeds expectations by guaranteeing each customer is promptly served in a comfortable, clean, friendly restaurant. The purpose of this position is to ensure smooth daily operations by performing a variety of tasks that contribute to customer satisfaction and overall efficiency.<ul><li><h4>Ensures all products are delivered to the customer within Whataburger service time standards.</h4></li><li><h4>Demonstrates exceptional customer service standards to include offering refills to customers while in the dining room.</h4></li><li><h4>Performs maintenance tasks as scheduled or assigned.</h4></li><li><h4>Actively participates in all current sales promotions/marketing events during work time.</h4></li><li><h4>Operates all designated customer service stations.</h4></li><li><h4>Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.</h4></li><li><h4>Mops spills or leaks quickly to prevent accidents.</h4></li><li><h4>Demonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals.</h4></li><li><h4>Cleans the customer service areas by following the proper procedures, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.</h4></li><li><h4>Supports customer service by stocking stations with an appropriate number of items to ensure continuous service.</h4></li><li><h4>Follows company cash handling policies.</h4></li></ul>24710 Morton Ranch Road Katy TX 77493

Restaurant Service Ambassador - Unit 1660

Welcome to Whataburger CareersReady to work somewhere sizzlin’? Our Restaurant Team Members are the secret ingredient who make everything come together. Every shift is a new adventure filled with teamwork, laughter, and the joy of serving craveable food. With flexible schedules, weekly pay, and growth opportunities that’ll knock your socks off, Whataburger is where it’s at!Rewards You’ll Enjoy*:<ul><li>Competitive Weekly Pay</li><li>Flexible Schedules</li><li>Scholarship Program</li><li>Paid Time Off</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Discounted Meals</li><li>Sky’s-the-limit Career Growth</li><li>A clear path to a six-figure income (our Operating Partners can earn six figures!)</li><li>Medical, Dental and Vision Benefits**</li><li>Retirement Celebration Program</li><li>Part-Time &amp; Full-Time Options</li><li>Day, Night/Evening &amp; Overnight Shifts Available</li><li>Awards and recognition for all you do</li><li>And more</li></ul>24710 Morton Ranch Road Katy TX 77493

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