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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for US Consumer Services to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.US Consumer Services is looking for a Sr. Manager of Risk ID, Assessment, Testing &amp; Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Sr. Manager, US Consumer Services Risk ID, Assessment, Testing &amp; Reporting will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Manage control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events to senior management, to facilitate informed decision-making</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Manage categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Oversee maintenance of risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Oversee maintenance of risk profiles and an updated risk register(s)</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:&nbsp;&nbsp;<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:&nbsp;&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;</li></ul><ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Managing independent control monitoring, including identification of control improvements</li><li>Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Managing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes&nbsp;</li></ul><ul><li>Experience in financial services industry</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Manager - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the CLT Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day.&nbsp;MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 05:00 AM - 11:00PM 7 days a week. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience preferred, including reservation experience</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $24.00 to $25.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge - Charlotte Airport

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Network &amp; Acquiring Solutions (NAS) team at American Express powers global payments, working across business units and with key industry stakeholders. We tackle critical challenges like securing online transactions and driving innovation in payment solutions.The Network &amp; Acquirer Envisioning Team drives the delivery of digital products and services for merchants, acquirers, issuers, and payment facilitators. Our solutions span ATM/debit, point-of-sale authorizations and submissions, transaction pricing, disputes, and settlement — all designed to meet the evolving demands of the global payment network. By developing a wide range of innovative capabilities, we enable American Express to attract new customers, expand into new markets, respond to regulatory requirements, and support emerging payment types.Role Overview:As a Senior Envisioning Manager for Strategic Network and Acquirer Solutions your role will have best elements of Senior Business Analyst and Business Transformation Consultant roles. You’ll bridge the gap between business and technology by interpreting business requirements into capability needs for technical delivery. You’ll solve complex problems, assess alternative solutions, and design innovative deliverables that align with strategic goals. You’ll also build relationships across teams, influence stakeholders, and present insights to senior leadership.Key Responsibilities:<ul><li>Collaborate with partners to define scope, value, and align to strategic priorities.</li><li>Lead transformational initiatives to build and enhance Network and Acquiring capabilities.</li><li>Present complex concepts clearly to senior leadership.</li><li>Provide consultancy on ecosystems, capabilities, and discovery best practices.</li><li>Deliver solutions with business and technology teams.</li><li>Engage experts and stakeholders to enable informed decisions.</li><li>Drive continuous improvement in discovery to deliver lasting value.</li></ul>Qualifications:<ul><li>Strong strategic thinking and problem-solving skills</li><li>Business Process Modelling, data &amp; insight analysis</li><li>Excellent communication and ability to elicit and translate business needs into technical requirements</li><li>Strong analytical skills with the ability to clearly articulate complexities</li><li>Strong collaboration, presentation and influencing skills</li><li>Experience in business transformation and Agile frameworks.</li><li>Payments industry experience is preferred but not essential.</li><li>Proven experience driving results in a global environment.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Envisioning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.&nbsp;We are seeking a Manager Product Development – Reporting &amp; Data Visualization, who will manage the Global Offers Marketing Measurement and Insights Digital Product. As a core member of a digital product team, you will be responsible for enabling digital experiences across various channels (tableau dashboard, web dashboard, e-mail) for internal and external users of this data insights product. In addition, you will lead the development of the reporting strategy for the team and its platforms including operational, program-level, and usage reporting. You will have the opportunity to conduct deep data analysis by using large datasets and find the most effective way to visualize and design the presentation of core metrics and insights.This role is part of the Amex Offers Digital Media Product team. We provide the technical capabilities to enable sourcing, setup, targeting, fulfilment, and measurement of Amex Offers campaigns. Our platforms are part of the Digital Offers Ecosystem; a collection of teams and capabilities that are responsible for the end-to-end implementation of Amex Offers.Responsibilities:<ul><li>Set vision, strategy and priorities for merchant insights products, including reporting suite for internal colleagues as well as merchants</li><li>Research and understand colleague and customer needs to inform data strategy, requirements and product roadmap</li><li>Setting a strategic vision &amp; tone by assessing business needs, developing relevant analytical solutions, researching new methods as needed, and applying best practices across markets</li><li>Closely partnering with Technologies in an Agile product development environment</li><li>Sustaining a close partnership with AODM Business, Product, and Operations teams globally. Educating and influencing marketers, product owners, platform owners, and channel owners to ensure our data, methods, products, and insights are adopted and of the highest integrity</li><li>Identifying opportunities to standardize and productize our analytic offerings, and product-managing existing insights products through continuous feature enhancements</li><li>Establishing prioritization principles and managing a reporting &amp; analytics engagement pipeline &amp; operational model for a variety of customers</li><li>Seeking &amp; actioning customer feedback to continue enhancing our core focus and the processes for delivering them</li><li>Define and monitor product metrics and KPIs</li></ul>Qualifications:<ul><li>3-5 years of product management in insights products &amp; data analytics experience, along with merchant business and data experience</li><li>Expertise with business insights platforms such as Tableau, Sisense and Microstrategy is required.</li><li>A passion for data visualization &amp; intuitive information display; effective communication of dense and/or highly numeric content in a simple and straightforward manner</li><li>Thoughtful, hands-on application of a variety of analytical approaches, delivery of clear &amp; powerful insights and recommendations for partners, and keen attention to details&nbsp;</li><li>Direct experience in marketing campaign measurement: knowledge of multi-channel marketing including digital, mobile, direct mail, email, above-the-line, and multi-merchant marketing</li><li>Deep working knowledge of Google Cloud Platform or similar Cloud Big Data environment is needed, along with building products that provide self-service capabilities to access and comprehend complex data and insights</li><li>Comfort with multiple programming languages such as Hive, SQL, Python and the ability to provide technical advice to the team</li><li>Skillful communication and consistent success building strong relationships, credibility, and influence at multiple band levels and across different functional teams</li><li>Aptitude for user experience and technology with the ability to speak fluently across analytics, design and engineering</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Product Development, Reporting & Data Visualization

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Reporting to the Vice President, Global Dining Business Enablement, the Manager, Business Operations will be instrumental in driving core initiatives and governance processes that strengthen operational discipline and readiness across the Global Dining organization. This individual will play a pivotal role in ensuring that Global Dining (inclusive of Resy, Tock, Rooam, and integrated partners) maintains a strong control environment, with a focus on audit readiness, risk mitigation, and process improvement. This person will collaborate cross-functionally with American Express stakeholders in Product, Engineering, Risk, Compliance, Privacy, Servicing, and Marketing to guide the business through rigorous control, compliance, and operational excellence standards. A successful candidate will demonstrate exceptional program management capabilities, strategic thinking, and the ability to operationalize and scale complex business initiatives with a governance-first mindset.Key Responsibilities:<ul><li>Serve as program manager across key initiatives that support the operational scalability and governance maturity of the Global Dining business.</li><li>Drive end-to-end ownership of audit readiness activities, including evidence collection, control testing coordination, and stakeholder alignment to support internal and external reviews.</li><li>Lead the ongoing development, execution, and enhancement of Process Risk and Control Self-Assessments (RCSA) across critical Global Dining processes.</li><li>Manage issue identification, root cause analysis, corrective action planning, and implementation tracking in partnership with risk SMEs and second-line teams.</li><li>Support the development and refinement of business processes, ensuring alignment with compliance standards and operational excellence frameworks.</li><li>Serve as the central business point of contact to guide initiatives through compliance, control management, and other required governance and approval flows.</li><li>Create clear process documentation, including process flows, standard operating procedures (SOPs), and operational toolkits to drive consistency and scalability.</li><li>Anticipate and proactively mitigate delivery risks and reengineer processes to accelerate speed to market without compromising control integrity.</li></ul>Qualifications:  &nbsp;<ul><li>Outstanding interpersonal, communication, and influencing skills with the ability to work with business partners across different functions and with colleagues at all levels &nbsp;</li><li>Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions, particularly in areas of understanding compliance, risk management, and operational excellence principles&nbsp;</li><li>Ability to deliver results against timelines, prioritize, and implement processes&nbsp;</li><li>Excellent program management skills to lead end-to-end partnership delivery across several key verticals simultaneously – product development, engineering &amp; technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.&nbsp;</li><li>Self-starter that can excel in a dynamic environment by driving decision-making and adapting to change&nbsp;</li><li>Passion for restaurants and desire to work on dining landscape&nbsp;</li><li>Bachelor's Degree required &nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Business Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Global Financial Crimes Compliance (GFCC) team is responsible for leading the enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide AML function. GFCC is part of the broader Global Risk &amp; Compliance organization.The GFCC Risk Management Team is responsible for risk management and program health monitoring, and facilitates alignment across GFCC and broader stakeholder teams in managing and overseeing the financial crimes compliance programs that it owns, which include GFCC metrics and reporting, risk and control self-assessments (“RCSAs”), the Customer Risk Rating (“CRR”), Money Laundering Risk Assessment (“MLRA”), and business ownership of the platform capabilities that support the CRR and Enhanced Due Diligence (“EDD”) programs.<h4>Role of Analyst, GFCC Reporting Team</h4>As GFCC embarks on a modernization journey to enhance its platform capabilities, as enterprise risk management frameworks continue to evolve, and as the expectations of our regulators continue to grow, we need to ensure that our Financial Crimes Program continues to be efficient, effective, and transparent globally. The successful candidate will assist in the development of reports, performance metrics and risk metrics for the Financial Crimes Program and uplifting related reporting capabilities. The successful candidate will partner with GFCC process owners, product, and technology teams to provide visibility and oversight over critical operational processes. They will help to prepare key reports, deliver related automation enhancements, and uplift and expand reporting capabilities by driving data and technology enhancements.<h4>Responsibilities:</h4><ul><li>Assist in the development, preparation, and validation of key financial crimes reports and metrics for internal and external stakeholders, including senior management and committees.</li><li>Engage with stakeholders to continually evaluate reporting needs, promote GFCC reporting, and facilitate engagement and usage.</li><li>Support assessments to evaluate and mitigate impacts to existing reports stemming from platform modernization, technology and process changes.</li><li>Streamline and automate manual reporting processes, collaborating with technology and product teams within American Express, where needed.</li><li>Assist with data analysis, issue resolution, and ad-hoc data pulls for audit and exam responses.</li><li>Manage project milestones/tasks in support of the broader program, as needed.</li></ul><h4>Qualifications:</h4><ul><li>2+ years of work experience in reporting, analytics, or data management, preferably within a compliance, control management, or risk management organization.</li><li>Advanced MS Excel skills (e.g., Pivot tables, Macros, Power Query).</li><li>Demonstrated experience using data visualization tools such as PowerBI, Tableau, or MicroStrategy and/or proficiency in SQL or other data querying languages is preferred.</li><li>Strong communication skills, both written and verbal, with ability to translate findings into impactful reports, visuals, communications and presentations to senior leadership, regulators, etc.</li><li>Strong attention to detail and organizational skills.</li><li>Decisive self-starter with a high degree of accountability, solution-focused and able to successfully balance multiple tasks in a deadline-intensive environment.</li><li>Proven ability to collaborate effectively as part of a global team.</li><li>A working knowledge of a Financial Crimes program would be beneficial, although not essential.</li><li>Bachelor's degree required.</li></ul>Salary Range: $60,750.00 to $100,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Financial Crimes Compliance Reporting Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Colleague Experience Group (CEG) strives to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.Talent Acquisition is looking for a Talent Acquisition Partner (TAP) to join our team. In this role, you will be responsible for strategically executing the end-to-end hiring, while ensuring a superior candidate and Hiring Leader experience. You will execute the recruiting process to acquire the best talent with speed and quality. You will be a talent champion who can actively stay connected to a robust pipeline, maintain long-term relationships, and energetically sell the role and the American Express brand.&nbsp; How will you make an impact in this role?<ul><li>Lead the full lifecycle/360 hiring process for a designated hiring portfolio (up to 20-30 openings)</li><li>Create/Own the development of the talent acquisition strategy for relevant Business Units in order to deliver on hiring priorities/needs</li><li>Develop an established business acumen to drive a better hiring and candidate experience</li><li>Own &amp; Drive relationships with internal stakeholders providing regular updates and strategic advice throughout the recruitment process</li><li>Maintain recruitment metrics to share at any point in time</li><li>Leverage market intelligence and industry trends, including target companies and organizations, to build candidate slates</li><li>Identify channels to source and recruit candidates and build pipelines of qualified profiles across different levels and skill sets in the business</li><li>Manage the candidate lifecycle to deliver high candidate experience</li><li>Attend and lead the briefing meetings and participate in job scoping discussions as needed</li><li>Collaborate with internal CEG colleagues to ensure alignment on recruitment strategy such as Colleague Strategic Partners (HR Business Partners)</li><li>Help ensure company complies with laws and regulations as it relates to online sourcing, recruiting, and hiring practicesMinimum Qualifications</li><li>3+ years of experience in managing the end-to-end recruitment lifecycle in the US Market</li><li>Proven experience managing a high volume of requisitions while consistently meeting performance metrics</li><li>Hyper focus on creating an excellent candidate and hiring leader experience</li><li>Self-sufficient and able to work with little direct supervision</li><li>Demonstrated ability to work in a team environment</li><li>Strong written and verbal communication</li><li>Demonstrated ability to work in a high-volume environment, handle multiple tasks, and prioritize accordingly</li><li>Comfortable collaborating and bringing ideas to the attention of the whole teamPreferred Qualifications </li><li>Full lifecycle corporate recruiting or related experience preferably with exposure to Financial Services</li><li>Experience interviewing and evaluating candidates within Data Analytics and Products talent segments</li><li>Experience with recruitment tools, technologies, and platforms such as Taleo, Eightfold, LinkedIn Recruiter, Oracle, and/or similar other tools</li><li>Knowledge of the US immigration process and experience working with candidates who require sponsorship</li><li>Experience working in a compliance driven organization</li><li>Bachelor’s Degree though not required </li></ul>Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Talent Acquisition Partner

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As a Manager on the Compliance Issues, Events and Remediation Governance team, you will play a pivotal role in developing and executing the firm's compliance risk governance initiatives. This team is responsible for designing and implementing compliance’s program for the management of compliance risk related Issues, Events and Remediations.Responsibilities:<ul><li>Assist with the development of a sustainable Compliance Issues Management Program for the compliance organization.</li><li>Manage and create processes for ensuring Issues, Events and Remediations meet governance expectations (e.g., effectively challenged, timely resolution, policy adherence, etc.).</li><li>Assess the Issue, Event and Remediation environment for development opportunities and enhancements (e.g., control environment, System of Record (SOR) implementations, Policy and Procedure improvements, etc).</li><li>Ensure consistency in content and quality of Compliance related Issues, Events and Remediations as they progress through their lifecycles.</li><li>Manage advisory to Compliance partners and 1LOD stakeholders relating to the requirements of the Issues, Events and Remediation program.</li><li>Support in audit and regulatory exam queries and initiatives as required.</li><li>Provide program governance, oversight and reporting as needed.</li></ul>Minimum Qualifications:·5+ years of experience in risk management within the financial services industry, specific expertise compliance risk management preferred·Extreme attention to detail to ensure policy and standard frameworks are applied consistently across different subject areas·Excellent writing and project management skills·Experience preparing reporting and program metrics for senior stakeholders·Willingness to think outside the box, ask questions and raise concerns·Understanding of risk management principles, frameworks, and regulatory requirements·Understanding of regulatory frameworks and general regulatory knowledge, including consumer protection and compliance management systems preferred·Experience communicating and working with risk professionals to socialize new requirements and problem solve·Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across organizational levels·Demonstrated ability to drive change and innovation, leveraging technology and data analytics·Strong team player, and self-motivation with the ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously·Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)·Bachelor’s degree in Law, Compliance, Business, or a related field required; JD or Master’s degree preferred.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Compliance Issues, Events and Remediations Program Team

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Compliance Risk Management team facilitates and monitors the implementation of effective compliance risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.The objective of Compliance Risk Management Governance team is to develop, oversee and strengthen the organization’s Compliance Risk Management framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Audit &amp; Regulatory Engagement team supports the Compliance Risk Management internal and external exams and audits, ensures timely closure of findings, and educates partners with an examiner and regulator mindset. The Audit &amp; Regulatory Engagement Analyst will play a key role in supporting the Compliance Risk Management Program (CRMP) by coordinating and managing regulatory examinations, internal audits, and other CRMP-related reviews. This role will report to a Senior Manager and will work closely with Compliance, Regulatory Exam Lifecycle Management, US Regulatory Relations, and Operational Risk stakeholders to ensure timely and accurate responses to regulatory requests, identify areas for process improvements, and enhance the organizations regulatory readiness. &nbsp;Key Responsibilities:<ul><li>Regulatory Exam &amp; Audit Coordination: Support the end-to-end management of regulatory exams and internal audits, including tracking requests, gathering documentation, and ensuring timely responses and that significant risks and issues are appropriate and escalated in a timely manner.</li><li>Stakeholder Collaboration: Liaise with internal teams, including Legal, Risk, and Business Units, to ensure alignment and completeness of exam and audit responses.</li><li>Issue Tracking &amp; Resolution: Monitor and track regulatory and audit findings, ensuring appropriate remediation plans are developed and executed.</li><li>Process Improvement &amp; Readiness: Assist in enhancing exam and audit management processes, identifying areas for improvement, and supporting ongoing CRMP enhancements.</li><li>Regulatory &amp; Compliance Monitoring: Stay informed of regulatory developments and industry best practices to help strengthen compliance risk management practices.</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree or 1-3 years professional experience. Experience in any of the following a plus: operational or compliance risk management, government agency/regulator, or audit functions.</li><li>Proven capacity to engage effectively with all levels of management and foster strong relationships.</li><li>Demonstrated experience and competency in the assessment of risks and controls.</li><li>Strong written and verbal communication skills.</li><li>Demonstrated integrity, innovation, teamwork, and excellence.</li><li>Ability to break down a complex problem into components, solve them by potentially using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with transparency and integrity.</li><li>Excellent storytelling and visualization skills, with interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization is a plus.</li><li>Self-starter and independent thinker with strong critical reasoning skills and the ability to navigate ambiguity with confidence.</li><li>Strong skills with Microsoft Office products including Excel, PowerPoint, and SharePoint.</li><li>Ability to effectively manage multiple and often conflicting priorities under tight timeframes.</li></ul>Preferred Qualifications:<ul><li>Relevant audit and compliance professional certification (Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE) etc.)</li><li>Advanced degree in Accounting, or another related field.</li><li>Proficiency in Tableau, Microsoft Access, SQL, Power BI, Python, SAS, Hive and/or Spark is a plus.</li><li>Experience supporting risk exam management processes and/or project management a plus.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance; Audit & Regulatory Engagement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.<h4>About Network &amp; Acquirer Solutions:</h4>As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year transformation of our Acquiring ecosystem – Acquirer Platform Transformation (APT) – which will enable us to develop innovative products, services, and solutions that will anticipate our future merchant and acquiring partners needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, are able to quickly adapt to an ever-changing regulatory environment, and are developing strong value-added services that deepen the relationships with our acquiring customers.Reporting into the Director, GMNS Customer Journeys, the Manager of GMNS Customer Journeys will develop the strategic vision of key servicing journeys for customers including Merchants, Payment Facilitators, Network Partners and Processors. This role will identify opportunities to transform the experiences our customers have with journeys across the customer lifecycle, with an intial focus on onboarding and enablement. This includes setting the strategy, defining future use cases, ensuring our current roadmap enables the business for the future, and identifying opportunities to provide differentiated value to our Merchants and Partners. You will partner closely with client management, operations, servicing, control management and technology teams to develop new ways of partnering with GMNS.Responsibilities:<ul><li>Set vision and strategy for GMNS customer servicing journeys, including future state journey maps and capabilities</li><li>Document clear, actionable business requirements to support product development and solutioning</li><li>Define and continually refine prioritization to build and maintain product roadmaps including sustaining a backlog of features.</li><li>Develop and manage the roadmap to transform servicing journeys and syndicate with key stakeholders and business partners</li><li>Research and understand colleague and customer needs to inform data strategy, requirements and product roadmap</li><li>Partner with Product Delivery, Technology, Design and business stakeholders to define capabilities and deliver on product roadmap</li><li>Collaborate with Control Management, Compliance, GCO, Privacy and other risk experts to adhere to and enhance control and compliance to global, local, and enterprise policy and regulations</li></ul><h4>Preferred Qualifications</h4><ul><li>Experience:&nbsp;Background in managing digital products, developing journey maps and capability requirements, identifying our future business needs, and understanding the payments industry</li><li>Entrepreneurial Mindset: Ability to spot new trends and opportunities, develop a business case which others can be persuaded to support, and overcome objections and obstacles in making the vision a reality.</li><li>Intellectual curiosity:&nbsp;High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills and ability to deal with ambiguous or undefined problems in our complex acquiring space.</li><li>Strategic thought leadership:&nbsp;Strategic and innovative mentality, with the ability to synthesize and translate market and industry trends into opportunities for us to drive innovative AXP acquiring solutions.</li><li>Entrepreneurial spirit:&nbsp;Consistent track record leading organizational change and delivering in complex and highly matrixed organizations</li><li>Executive communication:&nbsp;Outstanding communicator who can distill sophisticated topics into clear and concise messages, adapted appropriately for a broad audience.</li><li>Highly collaborative: Ability to collaborate, and build positive relationships with both our internal and external partners to deliver value beyond traditional means.</li><li>Great attitude:&nbsp;High energy, an optimistic attitude, and a good sense of humor</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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