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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Daily Responsibilities: • Pioneering the servicing of Amex Savings and Reward Checking Accounts that will lead the way in evolving American Express servicing strategy • Provide extraordinary customer care via phone to Banking customers • Support Customer First philosophy by ensuring professional handling of customer requests • Supporting Customers with Banking transactions and funds inquiries •&nbsp;Respond and resolve customer inquiries around rewards and redemption •&nbsp;Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices Minimum Qualifications•&nbsp; Banking Experience •&nbsp; Minimum 2 Years of + Customer service experience with a passion for building customer loyalty •&nbsp;&nbsp;Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication •&nbsp;&nbsp;Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment •&nbsp;&nbsp;Technical proficiency to manage chats and multiple applications at the same time •&nbsp;&nbsp;Excellent written and verbal communication skills The hours of operation will fall within a 24/7 environment. This role is hybrid at our Campus in Sunrise, Florida.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Consumer Banking

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is seeking a Sr Java Engineer I who will be working on the Payment Crypto solutions team.<ul><li>You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our internal customers.</li><li>You will develop new solutions which will support the key elements protecting our data.</li><li>You will be part of an enthusiastic, high performing technology team developing solutions to provide tools for our internal app teams.</li></ul>Minimum Qualifications<ul><li>8+ Years of software development experience in Java, Multi-threading, Spring framework</li><li>Strong experience writing SQL and using databases like SQL Server, Postgres etc.</li><li>Experience with Junit, Jenkins, GitHub Actions, XLR</li><li>Strong experience creating and communicating with REST and SOAP APIs</li><li>Experience with containerized app development for cloud platforms</li><li>Experience with Agile</li></ul>Preferred Qualifications<ul><li>Experience with Crypto technologies Tokenization, Symmetric/Asymmetric Keys, PKI</li><li>Experience working with GitHub Copilot or similar other tools.</li><li>Experience with tools like Cucumber based BDD (Behavior driven Development), Sonar Qube</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Java Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.On any given day, you might:<ul><li>Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex frameworks, tools, and platforms</li><li>Collaborate successfully with product owners, designers, and a broad set of internal Technical partners (across multiple internal groups)&nbsp;</li><li>Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and comply with regulatory requirements.&nbsp;</li><li>Partner with peers in technologies to identify opportunities for code sharing, common services, joint development, etc.&nbsp;</li><li>Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities.&nbsp;</li><li>Demonstrate accountability while leading people with passion, enthusiasm, loyalty and integrity. Own and lead HR processes such as performance reviews, talent development, etc.&nbsp;</li><li>Drive and empower implementation with emerging technologies including GenAI, with tooling, frameworks, guardrails, models and environments.</li><li>Navigate and understand a complex and rapidly evolving technology space with an open mind, creative problem solving skills, and a bias for early action.</li></ul> Minimum Qualifications:<ul><li>7+ years of professional technical product or software development experience.</li><li>Flawless interpersonal skills and ability to partner with executive leadership to push technical solutions forward.&nbsp;</li><li>Proven skills leading teams of technical experts developing and maintaining enterprise grade tools, APIs, and &nbsp; environments.</li><li>Experience in design/architecture of systems.</li><li>Full software development lifecycle experience.</li><li>Skilled in deploying and scaling products in public cloud.</li><li>Knowledge of Generative AI and Large Language Model inference.</li><li>Knowledge of agentic coding (e.g., GitHub Copilot, Claude Code, Codex, etc.).</li><li>Knowledge of AI tools and frameworks, such as Langchain, LlamaIndex, Semantic Kernel, etc.</li><li>Experience in Data Science and analytics a plus.</li><li>Passion for cutting edge technologies and excitement to tackle hard problems before there are clear solutions.</li></ul>Also Critical to your Success:<ul><li>Passion for creating a fun, empathetic work environment where high performing, diverse teams can thrive. Bonus Points:</li><li>Experience building, developing, integrating with and/or launching GenAI products in a highly regulated industry </li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Python Engineer - Technical Research & Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the role<ul><li>The AIM (Analytics, Investment &amp; Marketing Enablement) team – a part of GCS Marketing – is the analytical engine that enables the Global Commercial Services portfolio of American Express. Accelerating growth momentum, increasing profitability, and strengthening our value proposition are key objectives for this organization.</li><li>This Manager (Band 35) role will join the Prospect cross-functional team within AIM and will develop analytical solutions that enhance targeting, acquisition, engagement, and prospecting effectiveness across commercial channels. The role involves working across a diverse analytical toolkit—including advanced machine learning, predictive modeling, optimization, and Generative AI—to build solutions that improve decisioning and drive measurable business impact. The individual will act as a solution owner, accountable for problem framing, model development, deployment readiness, and ongoing performance monitoring.</li><li>The ideal candidate will translate business questions into well-structured analytical approaches, deliver high-quality insights, and influence strategic decision-making through clear communication and strong cross-functional alignment. Operating in a highly collaborative environment, the role ensures that analytical solutions and Generative AI solutions are designed responsibly and adhere to Amex standards for data integrity and model governance.</li></ul>Key responsibilities<ul><li>Translate complex business questions into structured analytical and decision-intelligence frameworks, identifying the right mix of statistical techniques, machine learning, and Generative AI approaches (e.g., LLMs, RAG pipelines, embeddings/vector search, prompt automation, fine-tuning) to deliver high-impact solutions.</li><li>Design, build, and enhance advanced analytical models and GenAI-enabled data products—including predictive modeling, customer/prospect scoring, matching, prioritization, and enrichment capabilities—to strengthen targeting and acquisition strategies.</li><li>Develop scalable AI/ML and Generative AI solutions (including, but not limited to, NLP- and LLM-based workflows) that drive improvements in prospect identification, routing, personalization and engagement effectiveness across commercial channels with a focus on production deployment, standardization, cost efficiency, and reuse across multiple use cases.</li><li>Design and operationalize a variety of Generative AI architectures, including Retrieval-Augmented Generation (RAG), embedding and vector-search pipelines, fine-tuning and custom model adaptation approaches, prompt-only and hybrid pipelines, tool or agent-integrated systems, and knowledge-augmented LLM solutions, selecting the appropriate architecture based on accuracy, latency, cost, scalability, and governance considerations</li><li>Apply strong quantitative judgment and technical rigor to evaluate data quality, refine features, enhance models, and ensure analytical methods and pipelines are robust, efficient, and aligned with best practices.</li><li>Influence and align cross-functional partners by collaborating with product, engineering, and business stakeholders to define Gen AI and analytical use cases, integrate analytical solutions into workflows, and enable effective adoption.</li><li>Establish and own experimentation, evaluation, and continuous-improvement frameworks for analytical and GenAI solutions, incorporating offline testing, controlled experimentation, human-in-the-loop feedback, performance drift monitoring, and iterative refinement aligned with business and risk objectives.</li><li>Own the performance narrative of analytical and GenAI solutions by defining success metrics, monitoring outcomes, interpreting model behavior, and clearly communicating trade-offs, limitations, and impact to senior stakeholders, including VP-level leaders.</li><li>Ensure all analytical and Gen AI solutions are designed and deployed in accordance with Responsible AI principles, including model governance, explain ability, bias assessment, data integrity, and regulatory compliance expectations.</li></ul>Qualifications<ul><li>Bachelor's degree in quantitative discipline such as Engineering, Mathematics, Computer Science, Physics, Finance, or Economics.</li><li>5+ years of experience in data science, advanced analytics, machine learning, decision science, or related quantitative roles</li><li>Strong programming skills in Python and SQL, with hands-on experience developing machine-learning and GenAI/NLP models end-to-end.</li><li>Demonstrable expertise in prompt engineering at scale, including prompt automation, versioning, systematic prompt optimization, and practical fine-tuning strategies to improve LLM reliability, consistency, and task performance.</li><li>Experience working with large-scale or distributed data environments, with the ability to build scalable analytical and GenAI workflows.</li><li>Hands-on experience with industry-standard Generative AI frameworks and tooling, including orchestration frameworks, vector databases, model hosting and inference platforms, and automated evaluation pipelines used to build, test, and operationalize LLM-based systems.</li><li>Strong analytical and conceptual problem-solving capability, with a demonstrated ability to translate business needs into structured analytical plans and GenAI/ML solution approaches.</li><li>Experience designing GenAI solutions with consideration for enterprise platform constraints, including cost efficiency, latency, scalability, and reliability.</li><li>Demonstrated ability to remain deeply hands-on in complex Generative AI and ML implementations, personally contributing to the development and iteration of core technical components such as pipelines, retrieval layers, prompt suites, and evaluation frameworks.</li><li>Excellent executive communication and interpersonal skills, with the ability to build strong working relationships and deliver clear, compelling insights to senior leaders.</li><li>Proven ability to operate as a senior individual contributor, driving solution design, analytical execution, and cross-functional alignment independently within a matrixed environment.</li><li>Understanding of responsible AI, data integrity, and model governance and Gen AI risk management principles (e.g., explain ability, bias/fairness, monitoring, audit readiness) is preferred.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Data Science

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;&nbsp;The Premium Products, Rewards &amp; Benefits (PPRB) organization is part of US Consumer Services and is responsible for making membership essential through the sourcing and delivery of relevant, differentiated and world-class&nbsp;products and benefits that drive demand and inspire card members to deepen loyalty.&nbsp;ABOUT THE ROLEThe&nbsp;US Consumer Premium Product Management &amp; Proprietary Customer Experiences team&nbsp;owns the product strategy, value proposition and&nbsp;P&amp;L for premium products and the end to end management of proprietary customer experiences. The Sr. Manager, Proprietary Digital Customer Experiences, will play a key role in reimagining and delivering how our proprietary customer experiences come to life. The individual will be responsible for designing and delivering on new Amex Mobile App and Amex Web experiences in partnership with Enterprise Digital and Technology teams. This team member will partner with cross-functional teams to ensure we deliver compelling digital product experiences for our Membership Rewards and Cashback products.This individual will work cross-functionally with key internal partners including Card Product, Enterprise Digital, Technology, Travel &amp; Lifestyle Services, Resy and Global Dining, Consumer Banking, New Product Development, Control Management, Global Services Group, GCO, Compliance, and more. This role reports directly to the Director, US Consumer Proprietary Customer Experiences.Key Responsibilities:<ul><li>Lead the design and execution of net-new digital experiences and enhancements, across both Amex Mobile App and Web, for proprietary card products</li><li>Collaborate with partners across Card Product, Enterprise Digital, Technology and other enterprise stakeholders to ensure connectivity and seamless delivery of initiatives</li><li>Serve as the Digital Product voice on delivering best-in-class customer experiences</li><li>Design and deliver reporting for the enterprise to track Digital Customer Experience results</li><li>Contribute to evolution of operating model, frameworks for Proprietary digital customer experiences and identify opportunities for enhancement through adoption of new technologies</li><li>Lead one direct report and contribute to high-performing team culture</li></ul>Minimum Qualifications<ul><li>Strong digital product development skills and understanding of mobile and web experiences; product management experience a plus</li><li>Solutions-oriented, strategic and creative thinker with attention to detail</li><li>Demonstrated strength in building relationships &amp; collaborating cross-functionally with technology &amp; business teams to drive results</li><li>Ability to stay calm under pressure and flexible amidst change</li><li>Strong verbal and written communications skills and comfort interaction with all levels of the organization</li><li>Exceptional project management skills and ability to proactively and independently identify opportunities for improvement and drive results</li><li>Team player &amp; leader with a passion to create the best customer experience for our Card Members</li><li>Passion for innovation and evolution of mobile/web products, AI, and consumer trends</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-US Consumer, Proprietary Product Digital Customer Experience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. &nbsp;The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.AmericanExpress.com&nbsp;is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications.The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight.You will be part of the Global Web Engineering team whose mission is to be essential in our Customers’ digital lives by providing value, convenience, and delight wherever they are. Your primary responsibilities will be to lead a team of engineers building awesome digital web products used by tens of millions of American Express Customers worldwide. You should enjoy solving complex technical problems and have experience creating modern, scalable, customer-facing web applications. A strong product mindset to influence and drive the product roadmap and excellent delivery are key attributes for this role. You will work in a fast-paced environment with the stability of working for a Fortune 100 company.We’re looking for a Director – Software Engineering to lead our global web engineering teams, influence the future of our web platform, deliver impactful customer-facing capabilities, and guide talented engineers building applications used by tens of millions of users worldwide. This leader will bring an exceptional blend of strong people leadership and deep engineering expertise.Key Responsibilities:<ul><li>Work with a team of highly talented web engineers to build and deliver the web roadmap.</li><li>Lead, mentor, and grow multiple engineering teams (both co-located and remote) focused on building high-scale, high-performance web applications.</li><li>Drive a culture of continuous learning, improvement, and evolving ways of working to strengthen engineering capabilities, platforms, and team growth.</li><li>Collaborate with stakeholders across Product, Design, Business, and Technology to drive change required for product execution.</li><li>Establish strong working relationships with Product Owners and technical teams across the organization.</li><li>Hire, retain, and mentor engineers while promoting strong engineering culture and best practices.</li><li>Conduct performance assessments, provide feedback, and maintain a consistent feedback loop with engineering teams.</li><li>Communicate complex technical concepts to both technical and non-technical audiences; be a compelling and influential storyteller.</li><li>Drive roadmap execution and strategic direction within your area of responsibility.</li><li>Use engineering metrics to drive quality, predictability, and continuous improvement.</li><li>Ensure alignment of architecture, standards, tools, and delivery methods across engineering and architecture teams.</li><li>Provide thought leadership around engineering best practices and emerging technology trends.</li><li>Act as a change agent, challenging the status quo and driving improvements to how teams build and deliver software.</li></ul><h4>Qualifications:</h4><h4>Required:</h4><ul><li>Bachelor’s degree in Computer Science, Engineering, or related technical field.</li><li>10+ years of experience building customer-facing software products at scale.</li><li>5+ years of direct people management experience leading engineering teams.</li><li>5+ years of hands-on experience building customer-facing web applications using modern web frameworks and technologies, including React, Redux, Flux, Angular, Node.js, GraphQL, REST APIs, Java, Couchbase, MongoDB, Akamai, Adobe Experience Manager, Adobe Analytics, Google Analytics, and cloud platforms such as GCP or AWS.</li><li>Proven success engineering and deploying large-scale web products in an agile product development environment.</li></ul><h4>Technical Expertise:</h4><ul><li>Strong hands-on proficiency with JavaScript, Java, and modern web frameworks (e.g., React, Angular, Vue).</li><li>Experience designing and implementing scalable APIs consumed by web and mobile clients.</li><li>Deep understanding of high-availability, high-performance, and scalable web architectures.</li><li>Ability to dive into technical details, make informed trade-offs, and guide architectural decisions.</li><li>Demonstrated technical competencies including: – Web architecture &amp; system design – Modern JavaScript frameworks – Microservices and API gateway patterns – Observability, data orchestration, and backend performance tuning – CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, etc.) – Cloud infrastructure (AWS, GCP, or Azure) – Automation frameworks and testing strategies (unit, integration, E2E) – Performance and reliability engineering</li></ul><h4>Leadership Skills:</h4><ul><li>Excellent communication skills with the ability to work effectively across engineering, product, design, and business teams.</li><li>Strong ability to influence, align stakeholders, and drive clarity in complex delivery environments.</li><li>Ability to build strong working relationship with product, business, design and technical teams across various organization.</li><li>Demonstrated experience coaching, mentoring, and developing technical professionals.</li><li>Ability to lead engineering teams and negotiate or influence across organizational boundaries.</li><li>Proven ability to inspire and motivate engineers at all levels.</li><li>Ability to shape solutions that meet broader portfolio needs.</li><li>Demonstrated ability to quickly learn, adopt, and champion new technologies.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Engineering Director - Global Web Engineering - USCDT

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Technology organization partners with the American Express business to enable, support, and drive the company’s growth plans and strategic priorities by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team delivers global capabilities and services in support of American Express customers and colleagues, and it is responsible for the company’s technology infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external and internal customers. It also governs technology risk and information security across the American Express enterprise.The objective of the ETS Control Management Risk ID &amp; Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.ETS Control Management is looking for a Senior Associate of Technology Risk &amp; Control focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across the ETS business unit / functional areas.Senior Associate of Technology Risk &amp; Control:<ul><li>Facilitate Business Units in their risk assessments performance (e.g., Risk and Control Self-Assessment (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Proactively helps identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events</li><li>Assist in additional identification of risks throughout business processes and systems (along with business process owners); design adequate controls and test plans to properly mitigate identified risks</li><li>Categorize controls and maps against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)</li><li>Understanding of critical operational risk management lifecycle activities, project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience and familiarity with ACE Studio and/or Visio</li><li>Previous Technology/Cyber Risk Experience</li><li>Experience in at least one of the following:<ul><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul></li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Technology Risk & Control

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position SummaryThe Senior Manager, Internal Fraud Governance plays a key leadership role in strengthening and harmonizing American Express’s internal fraud risk management framework across the enterprise. Reporting to the Director, Internal Fraud Governance, Program Management &amp; Reporting, this role leads two governance professionals and partners across multiple lines of defense to ensure consistent execution of internal fraud standards, controls, metrics, and oversight processes across the first line of defense.This leader will support the development of an enterprise-wide internal fraud governance framework, oversee cross-functional stakeholder engagement, and ensure the program aligns with regulatory expectations, enterprise risk standards, and operational excellence. The role requires a balance of strategic thinking, governance rigor, and strong relationship management to influence across diverse functions and business units.Key Responsibilities<ul><li>Develop and maintain procedures to support control governance and establish escalation protocols, and evaluate/address uplift to procedures</li><li>Lead control disciplines to identify issues and proactively communicate control failures and/or gaps, trends, and events to senior leadership and Business Units.&nbsp;</li><li>Partner with Business Units (BUs) to stay abreast of changes in the BUs control environment, including assessment of the control environment to identify control enhancements. &nbsp;</li><li>Define and enforce governance standards, including enterprise-level procedures, controls, and risk metrics.</li><li>Establish and maintain a consistent approach for risk identification, escalation, and decision-making across business units.</li><li>Manage integration and coordination among internal fraud stakeholders across first, second, and third lines of defense, collaborating on internal fraud program execution.</li><li>Run governance forums and working groups focused on internal fraud risk management.</li><li>Facilitate the development and dissemination of key risk indicators (KRIs), control effectiveness metrics, and reporting dashboards.</li><li>Support the creation and execution of training programs to enhance awareness and adherence to internal fraud governance standards across the organization.</li><li>Manage regulatory requests, control testing support, and audit follow-up to ensure timely and effective issue resolution.</li><li>Lead, mentor, and develop two Governance Analysts to deliver high-quality, consistent outputs and enhance governance maturity across the enterprise.</li><li>Promote a culture of integrity, transparency, and continuous improvement.</li><li>Serve as a subject matter expert and thought leader on governance best practices, frameworks, and enterprise coordination.</li><li>Support the evolution of the governance operating model and enhance program maturity</li><li>Identify opportunities to simplify processes, streamline reporting, and automate governance workflows.</li><li>Ensure all governance documentation, policies, and procedures are current, accurate, and easily accessible.</li><li>Drive proactive communication and engagement across stakeholders to promote awareness, alignment, and accountability.</li></ul>Qualifications<ul><li>History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities and manage others through change</li><li>Bachelor’s degree in Business, Risk Management, Compliance, or related field required; Master’s preferred.</li><li>8+ years of experience in risk governance, compliance, fraud risk management, or audit, ideally within financial services or a regulated environment.</li><li>Demonstrated success in building or enhancing governance frameworks and managing cross-functional stakeholder relationships.</li><li>Prior experience leading a team or mentoring individual contributors.</li><li>Strong knowledge of enterprise risk management, fraud control frameworks, and governance principles.</li><li>Proven ability to design and maintain governance processes, including committee management, reporting, and documentation.</li><li>Excellent communication, facilitation, and presentation skills with experience engaging senior executives.</li><li>Strong organizational and program management skills with attention to detail and process rigor.</li><li>Experience working with regulatory agencies and managing audit engagements.</li><li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data visualization tools (e.g., Tableau, Power BI).</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Senior Manager - Internal Fraud Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the Team The Analytics, Investments and Marketing Enablement (AIM) team—part of Global Commercial Services Marketing (GCSM)—is the analytics engine that fuels acquisition, engagement, and retention across our Commercial business. AIM develops the data products, insights, and decisioning solutions that enable smarter marketing, more relevant customer experiences, and scalable enterprise growth. This Director role sits within AIM and will lead Digital Acquisition Analytics for Corporate products, shaping how American Express uses data, advanced analytics, and emerging AI to transform our digital experience.&nbsp; How will you make an impact in this role? As the Director of Corporate Digital Acquisition Analytics, you will lead the strategy and development of best-in-class analytics and AI solutions that personalize digital experiences for Commercial corporate prospects across Digital channels including American Express website, Paid &amp; Organic Search, Display Media etc. You will guide a team building solutions that leverage AMEX’s rich first-party data, dynamic intelligence, and the evolving AI &amp; Gen AI capabilities. This is a high-visibility leadership role that blends technical depth, innovation, and cross-functional influence, partnering closely with teams across Global Commercial Services, Enterprise Digital and external MarTech partners.&nbsp; Key responsibilities include:<ul><li>Lead the vision and roadmap for Corporate digital acquisition analytics, designing advanced targeting and personalization solutions that deliver relevant, high-impact experiences for Commercial prospects.&nbsp;</li></ul><ul><li>Develop modern data and ML-powered products, including identity resolution, propensity and targeting models, dynamic creative and incentive decisioning, and next-generation personalization capabilities.&nbsp;</li></ul><ul><li>Explore and integrate emerging AI and GenAI techniques - such as intelligent customer journey optimization, semantic modeling and automated insights to enhance targeting precision and analytical productivity.&nbsp;</li></ul><ul><li>Manage and mentor a high-performing team of managers and data scientists responsible for end-to-end targeting strategies and analytical solutions.&nbsp;</li></ul><ul><li>Drive expertise in audience segmentation, experimentation, custom targeting and Investment optimization leveraging both AMEX and partner data assets to scale personalized acquisition strategies.&nbsp;</li></ul><ul><li>Optimize funnel performance through data-driven experimentation, personalization of acquisition incentives, and continuous optimization of digital targeting strategies.&nbsp;</li></ul><ul><li>Cultivate strong cross-functional partnerships across American Express to ensure strategic alignment, prioritization, and seamless execution of targeting initiatives.&nbsp;</li></ul><ul><li>Champion innovation, bringing forward new ideas in digital analytics, advanced modeling techniques, Gen AI use-cases and scalable data automation that future-proof AMEX’s digital acquisition engine.&nbsp;</li></ul>Minimum Qualifications<ul><li>Master’s Degree in a quantitative field (e.g., Finance, Engineering, Mathematics, Computer Science, Physics, Economics).&nbsp;</li></ul><ul><li>Strong analytical and conceptual problem-solving ability with experience structuring and solving complex, ambiguous business challenges.&nbsp;</li></ul><ul><li>Demonstrated ability to synthesize insights and influence senior stakeholders through clear, compelling storytelling.&nbsp;</li></ul><ul><li>Proven leadership capability with a track record of developing talent, driving engagement, and fostering a collaborative, innovative team culture.&nbsp;</li></ul><ul><li>Ability to work effectively across cross-functional organizations and guide high-impact initiatives from concept to implementation.&nbsp;</li></ul>Preferred Qualifications<ul><li>Experience leading analytics or data science teams working on digital marketing, personalization, experimentation, or acquisition optimization.&nbsp;</li></ul><ul><li>Strong understanding of the digital marketing ecosystem, including clickstream analytics, identity frameworks, data management platforms, and real-time decisioning systems.&nbsp;</li></ul><ul><li>Familiarity with modern ML or GenAI techniques—such as advanced segmentation, uplift modeling, or LLM-assisted analytics—and interest in applying emerging AI capabilities to improve digital targeting outcomes.&nbsp;</li></ul><ul><li>Demonstrated success in managing complex analytical or technical projects, balancing strategy with execution while cultivating strong partnerships across business and technology teams.&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsership for certain positions.

Director-Data Science

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a Senior Manager to join our Customer Communications Capabilities team, leading the evolution of &nbsp;Email experiences. We use a product that enables highly personalized, data-driven content that adapts to customers in real time—creating advanced, individualized experiences that deepen engagement and inspire action.In this role, you will collaborate with product partners, technology teams, and business stakeholders across different geographies to shape the product vision and deliver cutting edge features. Beyond product management, you will influence long-term experience strategy, guide transformation initiatives, and own key aspects of risk management across the platform.Responsibilities<ul><li>Envision, create and manage a strategically prioritized product roadmap</li><li>Partner with marketing, design, analytics and cross-functional teams to gather holistic requirements and shape product strategy</li><li>Lead product development with engineering scrum team, define clear priorities and driving agile ceremonies and documentation</li><li>Partner with design and research partners to build experiences that are grounded in customer insights</li><li>Create product performance measurement framework, define KPIs, and track outcomes to inform future enhancement</li><li>Maintain a deep understanding of the competitive landscape and industry trends, proactively identifying opportunities for customer research and UX/UI innovation in partnership with Enterprise Design and Research</li></ul>Minimum Qualifications<ul><li>Extensive experience in product development</li><li>Proven track record of shaping the product vision, strategy and delivering impactful digital capabilities</li><li>Ability to navigate complex technological ecosystems with advanced problem-solving skills</li><li>Experience in data driven content personalisation, partnering with Data Science</li><li>Proven track record of defining product performance KPI and partner with Analytics partners to deliver measurement</li><li>Highly collaborative team player, with strong communication skills and the ability to influence and inspire partners</li><li>Thought leader with experience in managing senior leaders and stakeholders</li><li>Experience working across different time zones, especially U.S. time zones.</li></ul>Preferred Qualifications<ul><li>Subject matter expertise in email coding and data driven content</li><li>Experience leveraging data, AI, UI and UX skills to drive product strategy and tech development</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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