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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. &nbsp;The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.AmericanExpress.com&nbsp;is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications.The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight.You will be part of the Global Web Engineering team whose mission is to be essential in our Customers’ digital lives by providing value, convenience, and delight wherever they are. Your primary responsibilities will be to lead a team of engineers building awesome digital web products used by tens of millions of American Express Customers worldwide. You should enjoy solving complex technical problems and have experience creating modern, scalable, customer-facing web applications. A strong product mindset to influence and drive the product roadmap and excellent delivery are key attributes for this role. You will work in a fast-paced environment with the stability of working for a Fortune 100 company.We’re looking for a Director – Software Engineering to lead our global web engineering teams, influence the future of our web platform, deliver impactful customer-facing capabilities, and guide talented engineers building applications used by tens of millions of users worldwide. This leader will bring an exceptional blend of strong people leadership and deep engineering expertise.Key Responsibilities:<ul><li>Work with a team of highly talented web engineers to build and deliver the web roadmap.</li><li>Lead, mentor, and grow multiple engineering teams (both co-located and remote) focused on building high-scale, high-performance web applications.</li><li>Drive a culture of continuous learning, improvement, and evolving ways of working to strengthen engineering capabilities, platforms, and team growth.</li><li>Collaborate with stakeholders across Product, Design, Business, and Technology to drive change required for product execution.</li><li>Establish strong working relationships with Product Owners and technical teams across the organization.</li><li>Hire, retain, and mentor engineers while promoting strong engineering culture and best practices.</li><li>Conduct performance assessments, provide feedback, and maintain a consistent feedback loop with engineering teams.</li><li>Communicate complex technical concepts to both technical and non-technical audiences; be a compelling and influential storyteller.</li><li>Drive roadmap execution and strategic direction within your area of responsibility.</li><li>Use engineering metrics to drive quality, predictability, and continuous improvement.</li><li>Ensure alignment of architecture, standards, tools, and delivery methods across engineering and architecture teams.</li><li>Provide thought leadership around engineering best practices and emerging technology trends.</li><li>Act as a change agent, challenging the status quo and driving improvements to how teams build and deliver software.</li></ul><h4>Qualifications:</h4><h4>Required:</h4><ul><li>Bachelor’s degree in Computer Science, Engineering, or related technical field.</li><li>10+ years of experience building customer-facing software products at scale.</li><li>5+ years of direct people management experience leading engineering teams.</li><li>5+ years of hands-on experience building customer-facing web applications using modern web frameworks and technologies, including React, Redux, Flux, Angular, Node.js, GraphQL, REST APIs, Java, Couchbase, MongoDB, Akamai, Adobe Experience Manager, Adobe Analytics, Google Analytics, and cloud platforms such as GCP or AWS.</li><li>Proven success engineering and deploying large-scale web products in an agile product development environment.</li></ul><h4>Technical Expertise:</h4><ul><li>Strong hands-on proficiency with JavaScript, Java, and modern web frameworks (e.g., React, Angular, Vue).</li><li>Experience designing and implementing scalable APIs consumed by web and mobile clients.</li><li>Deep understanding of high-availability, high-performance, and scalable web architectures.</li><li>Ability to dive into technical details, make informed trade-offs, and guide architectural decisions.</li><li>Demonstrated technical competencies including: – Web architecture &amp; system design – Modern JavaScript frameworks – Microservices and API gateway patterns – Observability, data orchestration, and backend performance tuning – CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, etc.) – Cloud infrastructure (AWS, GCP, or Azure) – Automation frameworks and testing strategies (unit, integration, E2E) – Performance and reliability engineering</li></ul><h4>Leadership Skills:</h4><ul><li>Excellent communication skills with the ability to work effectively across engineering, product, design, and business teams.</li><li>Strong ability to influence, align stakeholders, and drive clarity in complex delivery environments.</li><li>Ability to build strong working relationship with product, business, design and technical teams across various organization.</li><li>Demonstrated experience coaching, mentoring, and developing technical professionals.</li><li>Ability to lead engineering teams and negotiate or influence across organizational boundaries.</li><li>Proven ability to inspire and motivate engineers at all levels.</li><li>Ability to shape solutions that meet broader portfolio needs.</li><li>Demonstrated ability to quickly learn, adopt, and champion new technologies.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Engineering Director - Global Web Engineering - USCDT

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.How will you make an impact in this role?The Director, Amex Ads Product role sits within the Amex Offers Digital Media team and reports to the VP/GM, Amex Offers Digital Media Product. This leader will drive the growth of Amex’s digital advertising network by setting strategic direction, owning the multi-year roadmap, developing new capabilities, and leading a team of product managers to deliver differentiated ad products. Amex's ad network is focused on introducing new opportunities for advertisers to engage Amex’s customers across our digital platforms (e.g., Amex Travel, Resy, Amex App).The Director will own and shape the product roadmap for several digital capabilities (e.g., ad serving, targeting, measurement) that power Amex’s advertising products. In addition to setting strategy, this leader will mentor and guide a team of 3-5 product managers, enabling them to translate business needs into technology solutions and deliver high-quality products in partnership with engineering.This leader will also own the evaluation and integration of external technology solutions, ensuring Amex’s capabilities remain competitive and scalable. Finally, the Director will be accountable for establishing robust compliance and risk guardrails, managing the team’s technology budget, and ensuring resources are aligned to deliver against business priorities.Key Responsibilities:<ul><li>Set the strategic vision and own the product roadmap of several digital advertising capabilities (e.g., ad serving, targeting, measurement)</li></ul><ul><li>Hire, lead, and develop a team of 3-5 product managers, fostering a culture of accountability, innovation, and collaboration</li></ul><ul><li>Lead the design, development, and deployment of advertising capabilities, collaborating across numerous platforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal)</li></ul><ul><li>Empower and guide product managers in translating business requirements into actionable tech specifications (e.g., features, user stories) for engineering teams</li></ul><ul><li>Oversee execution and delivery, ensuring strategic prioritization, active backlog management, and effective communication of progress and risks to senior leadership</li></ul><ul><li>Own the evaluation, integration, and lifecycle management of external tech solutions to fill internal capability gaps</li></ul><ul><li>Enact comprehensive compliance / risk processes &amp; controls and lead the New Product Approval (NPA) process when launching new capabilities</li></ul><ul><li>Lead the annual tech resourcing &amp; budgeting process for the Amex Ads Product team and actively manage tech funding to ensure proper utilization</li></ul>Minimum Qualifications:<ul><li>Bachelor’s Degree</li></ul><ul><li>8+ years of digital product management and/or product development experience, with at least 3 years of managing teams</li></ul><ul><li>Proven track record of defining and executing product vision, strategy, and roadmaps at scale</li></ul><ul><li>Experience leading agile technology teams (e.g., software engineers) and translating business requirements into actionable tech specifications</li></ul><ul><li>Demonstrated success in building, leading, and developing high-performing product teams</li></ul><ul><li>Exceptional problem-solving and strategic thinking skills, with a keen ability to understand technical systems, identify issues, and develop effective solutions</li></ul><ul><li>Excellent communication skills with the ability to influence senior leaders</li></ul><ul><li>Strong collaboration and relationship management skills, with ability to drive alignment across a diverse set of stakeholders</li></ul><ul><li>Customer-centric mindset with strong business acumen</li></ul>Preferred Qualifications:<ul><li>Experience in the advertising industry, ideally within a Commerce Media Network</li></ul><ul><li>Experience owning and scaling adtech digital capabilities</li></ul><ul><li>Deep knowledge of digital advertising ecosystems (e.g., ad serving, SSPs, DSPs, targeting, measurement)</li></ul><ul><li>Experience managing third-party vendor relationships and integrations</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Amex Ads Product

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a brand built on going above and beyond to provide the best customer experience,&nbsp;having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.Team Description:The newly created first line of defense Financial Crimes Risk &amp; Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.&nbsp;This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk &amp; Compliance organization.Job Responsibilities:<ul><li>The Manager, Financial Crime Risk &amp; Controls Transformation is responsible for supporting workstreams that enhance the Enterprise’s ability to prevent, detect, and respond to financial crime (often through processes, technology, and governance improvements).</li><li>The ideal candidate for this role will be a skillful communicator who enjoys a&nbsp;fast-paced environment, operates&nbsp;cross-functionally, has a strong aptitude for&nbsp;process innovation&nbsp;and influences key stakeholders into action – all while maintaining a&nbsp;positive attitude and sense of humor&nbsp;in the face of challenges.</li><li>This role reports into the Director, Financial Crime Risk &amp; Controls Transformation.</li></ul>Key responsibilities include:<ul><li>Support the management of a multi-year roadmap across multiple workstreams to drive Financial Crimes transformation for individuals (e.g. Card members, supps, corporate card members etc.) with initial focus on USCS and US-GCS.</li><li>Partner closely with GFCC, 1st&nbsp;Line Business Unit Teams, and other 2LOD Global Risk and Compliance groups to implement financial crime risk management frameworks for Individuals across all lines of business and products.</li><li>Support the maintenance of 1LOD financial crimes governance structures and control mapping while partnering with business unit teams.</li><li>Support the execution of the Guardian plan for financial crimes risk with focus on Governance, Standard operationalization with focus on individuals.</li><li>Develop reporting to measure overall program health and proactive issue management; proactively drive recurring communications and executive materials creation to ensure transparency and collective understanding.</li><li>Partner with 1st line of defense product &amp; capabilities and data governance team to support building the future state financial tools and capabilities.</li><li>Support robust change management towards managing compliance with financial crime regulations by reviewing and challenging controls across the organization and building external perspective.</li><li>This role is critical for AXP to remain compliant with evolving regulations and emerging threats and internal GFCC policy and building best-in-class financial crime controls and frameworks.</li></ul>Minimum Qualifications:<ul><li>Prior experience in transformation and program management with strong understanding of governance, target operating models, and control frameworks.</li><li>Experience in supporting multi-year strategic programs that cut across multiple cross-functional/Business Unit teams to accelerate strategic alignment and drive business, customer, and regulatory outcomes.</li><li>Demonstrated ability to self-start, carve opportunities out of white space, define a strategic vision, and drive results with a high degree of independence.</li><li>History of high performance with demonstrated adaptability to excel in a fast-paced environment and adjust to shifting priorities.</li><li>Excellent communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.</li><li>Ability to maintain a positive attitude in the face of challenges.</li><li>Bachelors Degree or equivalent years of experience required.&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Manager Financial Crimes Risk Controls Transformation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Senior Associate, ETS Exam and Audit Management, is responsible for managing Enterprise Technology Services (ETS) audit and examination requests from external corporate auditors. This role partners closely with external auditors and ETS control owners and subject matter experts to facilitate effective communication and ensure the accurate, timely delivery of materials that demonstrate compliance with applicable regulatory frameworks and the effectiveness of IT General Controls (ITGC).Key Responsibilities:<ul><li>Act as a primary point of coordination between external auditors and ETS partners to ensure audit and exam requests are clearly defined, well understood, and fulfilled accurately and on time.</li><li>Partner with ETS control owners and subject matter experts to manage request intake, clarify expectations, and support timely evidence submission.</li><li>Track, monitor, and report the status of open audit and exam requests, proactively managing deadlines and communicating risks, dependencies, or extension needs to both internal stakeholders and external auditors.</li><li>Review and assess evidence provided by control owners to validate completeness, accuracy, and alignment with audit requirements and control expectations.</li><li>Support the end-to-end flow of audit and examination information, including schedules, scope, results, and status reporting.</li><li>Contribute to continuous improvement of audit and exam management processes, including documentation, tracking, and communication practices.</li></ul>Minimum Qualifications:<ul><li>3+ years of experience in Information Security, Technology, Risk Management, or Audit.</li><li>Bachelor’s degree or equivalent professional experience.</li><li>Experience working in highly regulated environments with complex technologies and business operations.</li><li>Demonstrated experience tracking, monitoring, and reporting project or risk metrics for audiences at multiple organizational levels.</li><li>Excellent written and verbal communication skills, strong collaborative abilities, and the capability to lead and manage audit-related calls with external auditors.</li><li>Proven ability to manage multiple priorities and deliver results within established timelines.</li><li>Foundational understanding of information security and technology control environments, including ITGC concepts.</li></ul>Preferred Qualifications:<ul><li>Professional certifications in security, risk, or regulatory disciplines (e.g., CISA, CISM, CRISC).</li><li>Strong risk management capabilities, including the ability to assess control effectiveness and link risks to mitigation activities.</li><li>Excellent written and verbal communication skills, with the ability to translate complex technical or control-related topics for diverse stakeholders.</li><li>Experience in technology and information security domains with a strong emphasis on IT General Controls.</li><li>Prior experience working in second line, third line, or regulatory audit functions.</li><li>Demonstrated success working with diverse stakeholder groups, under tight deadlines, and driving alignment in complex or high-pressure situations.</li><li>Ability to work effectively across Technology, Information Security, and Audit teams in a highly collaborative environment.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Associate - ETS Exam Management

WHO WE ARE: Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 16,000 restaurants globally.Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.ABOUT THE ROLE: Resy is seeking a talented and passionate Senior Associate Product Manager to join our Consumer Product team. In this role, you will support an ambitious Consumer roadmap and drive key outcomes for the Resy Diner network.&nbsp; You will collaborate closely with cross-functional teams, including Engineering, Design, Marketing and Customer Support to drive requirements and steer delivery of new feature development and delivery. You will work closely with other Consumer Product Managers and Product Leadership to inform priorities and shape thinking around challenges and opportunities. This role is highly cross-functional in nature, and requires collaborating across stakeholders in Marketing, Engineering, and other parts of the business to drive alignment and communicate relevant updates and insights. The right Senior Associate Product Manager for this role will have experience developing features from requirements gathering through deployment stages within the software development lifecycle. We are looking for a Senior Associate Product Manager who is hungry to grow their product management skillset with hands-on experience and enjoys working in the trenches with a talented and passionate team of engineers and product counterparts to deliver value to users. This Senior APM will be a self-starter who is not afraid to take on big challenges, and is able to work independently and harmoniously with their team members and counterparts.You will be joining a talented and energized Product team that embraces iteration, collaboration, and analysis to help deliver on our mission of connecting the best diners with the world’s best restaurants to deliver amazing hospitality.&nbsp;Who You Are<ul><li>1-3 years of experience focused on product management, product strategy, data and analytics or relevant experience&nbsp;</li></ul><ul><li>Intellectually curious and passionate about learning technology and user experience</li></ul><ul><li>Comfortable using data and analytics to drive product decisions</li></ul><ul><li>High attention to detail, including a proven ability to clearly identify challenges and document requirements for solutions</li></ul><ul><li>Self-starter who is continuously looking for ways to support their teammates</li></ul><ul><li>Grasp of technical concepts and comfort working closely with engineers&nbsp;&nbsp;</li></ul><ul><li>Strong verbal and written communication skills, with the ability to bring others along with your thinking</li></ul><ul><li>Reliable and share responsibility for the team’s success and progress</li></ul><ul><li>Comfortable in a fast-paced environment</li></ul><ul><li>Experience working with different stakeholders, in particular Marketing organizations</li></ul>Nice to haves:<ul><li>Bachelor’s degree</li></ul><ul><li>Passion for the restaurant and hospitality industry&nbsp;</li></ul><ul><li>Experience with Mixpanel, Looker or other insights and BI tools</li></ul><ul><li>Experience with Jira and Confluence</li></ul><ul><li>Experience working in more regulated product spaces</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Associate, Product Management - Resy

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;The Global Digital Payments Partnerships team is responsible for launching, managing, and expanding new digital payments products and partnerships, including Apple and Google Pay, and for launching support for emerging digital payments partnerships. The recent technological progress in AI and the growing ubiquity of AI agents is reshaping today’s commerce journey and how Card Members will discover, book and ultimately make purchases.As Manager, you will help bring Amex through this agentic commerce and payments evolution.&nbsp;&nbsp;You will work across internal and external stakeholders, build and evaluate partnership opportunities, lead major contract negotiations, and help define the future product roadmap. You will collaborate extensively with the Digital Labs Product team and a broad range of internal stakeholders across Strategic Partnerships, Enterprise Strategy, Network, and GCO, in addition to managing senior-level relationships at external partners.&nbsp;Responsibilities:<ul><li>Lead the partner evaluation and strategic alignment to prioritize partners, including AI companies, Digital Giants, and major platforms</li><li>Lead the contract negotiation and onboarding of new partnerships</li><li>Drive competitive intelligence and market research initiatives to inform strategy in the rapidly evolving agentic commerce landscape.</li><li>Coordinate and connect the dots across supporting enterprise workstreams, including product development, roadmap prioritization, policy and contractual implications</li><li>Regularly collaborate on and leadership conversations and create executive-facing materials</li><li>Be a thought leader on the evolving AI and payments landscapes to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition</li></ul>Minimum Qualifications:<ul><li>Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners</li><li>Proven track record of strong organizational, prioritization and project management skills. Experience project managing complex and multifaceted workstreams with many internal stakeholders a plus</li><li>Creative problem-solving skills and comfort operating with imperfect information</li><li>Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead</li><li>Must have strong interest in AI and familiarity with key players and consumer-facing products, strong interest in partnerships, tech trends, and digital products</li><li>A self-starter with an ability to excel in a dynamic environment and to switch gears as needed</li><li>3+ years of partnerships, business development, or strategy experience</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager, Agentic Partnerships and Strategy (Digital Labs)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.Job Description:The team integrates human actions with intelligent automations to drive process excellence across AXP operations and servicing.&nbsp;&nbsp;We are looking for a Software Engineer to join our team. In this role, you will understand the problem statement of operations team and create Process Management, Case Management, Work Management solutions that automate repeatable, multistep business transactions.&nbsp;Responsibilities:<ul><li>Design, build and manage enterprise platform and frameworks for Process Management, Case Management, Work Management</li><li>Designing, developing, and supporting shared technology services used by the enterprise</li><li>Writing code and unit tests, working with API specs and automation</li><li>Taking your place as a core member of an agile team driving the latest development practices</li><li>Finding opportunities for adopting modern technologies</li></ul>Qualifications:<ul><li>Preferably a BS or MS degree in computer science, computer engineering, or other technical field</li><li>Up to 6 years of software development experience</li><li>Hands on experience in some or all the following Programming Languages and Frameworks:<ul><li>Java, one NoSQL Technology, Redis, Jenkins, Docker, Kubernetes, OpenShift, Drools, Elastic Stack, Kafka, Git, RDBMS like Postgres SQL, Spring Boot, multi-threaded programming, Maven, Gradle, JUnit</li><li>Experience in React, Envoy, gRPC, Spark, Consul, RPA (Robotics Process Automation) is a plus</li></ul></li><li>Ability to effectively interpret technical and business objectives and challenges and articulate solutions</li><li>Willingness to learn modern technologies and exploit them to their optimal potential</li><li>Extensive experience in designing and implementing large scale platforms with high resiliency, availability, and reliability.</li><li>Strong experience in applications with high throughput and performance</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Software Engineer II - Java - Ace Studio Platform

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.About the RoleIn this role, you will join our newly modernized Know My Identity (KMI) product platform team, focused on building and scaling core compliance Customer Identification Program (CIP) capabilities of Know Your Customer (KYC) and Know Your Business (KYB), and Customer Due Diligence (CCD). You will help shape the next generation of identity and Anti-Money Laundry (AML) verification services that power all new account onboarding experiences across products and markets.Partnering closely with product, engineering, compliance, risk, analytics, and UX teams, you will help deliver scalable, accurate, and customer-centric identity verification solutions. This is a unique opportunity to contribute to foundational capabilities from the ground up and directly shape how we protect our customers and our company.Does This Sound Like You?On this team, product ownership means being accountable for quality, clarity, and outcomes — not just coordination. This means you:<ul><li>Demonstrate a strong bias for action and operational ownership, quickly executing on decisions and driving next steps without delay.</li><li>Communicate proactively, providing regular status updates and surfacing risks early without needing to be chased.</li><li>Are self-directed and dependable, capable of managing core responsibilities independently in a fast-paced environment.</li><li>Treat timing as a critical dependency, acting early to avoid last-minute escalation, rework, or missed outcomes.</li><li>Are passionate about delivering secure, compliant, and customer-centric identity verification experiences.</li><li>Excel at translating complex regulatory and technical requirements into clear, actionable work for engineering teams.</li><li>Naturally connect dots across product, compliance, risk, analytics, and technology to drive aligned outcomes.</li><li>Thrive in a collaborative environment and approach problem-solving with both business and technical rigor, with an industry-wide perspective.</li><li>Are organized, curious, proactive, and energized by solving ambiguous high-impact problems.</li><li>Can hit the ground running and quickly build context in a fast-paced environment.</li><li>Are skilled in discovery – identifying customer needs, uncovering root problems and validating solutions through research and experimentation.</li></ul>What You Will Do<ul><li>Own and manage the product backlog, ensuring day-to-day prioritization reflects business goals, customer needs, and regulatory requirements.</li><li>Write clear, detailed user stories and acceptance criteria for identity verification and AML capabilities.</li><li>Partner with engineering to ensure stories are understood, delivered, and meet quality standards.</li><li>Monitor and measure product performance, ensuring capabilities achieve intended outcomes and identifying opportunities for optimization.</li><li>Support Agile delivery through PI planning, sprint planning, backlog refinement, and other ceremonies.</li><li>Collaborate with the Product Manager to translate feature requirements into actionable user stories, measurable outcomes, and implementation plans.</li><li>Work across adjacent product teams to ensure seamless integration and a cohesive end-to-end identity and AML experience.</li><li>Maintain a healthy, well-groomed backlog with clearly defined ready-for-execution stories</li><li>Proactively manage sprint and backlog hygiene—anticipating delivery challenges, surfacing risks early, and providing timely status updates to keep partners aligned.</li></ul>Minimum Qualifications:<ul><li>Product analyst experience within an Agile-Scrum environment.</li><li>Proven ability to execute against a product vision, strategy, and a prioritized backlog.</li><li>Excellent communication and collaboration skills.</li><li>Ability to simplify complex ideas, navigate cross-functional environments, influence decisions, and drive shared outcomes.</li><li>Strong relationship management skills across business units and key functional areas.</li><li>Ability to self-start, operate in ambiguity, and work independently.</li><li>Balanced technical fluency and business acumen.</li><li>Ability to analyze data and processes to identify creative solutions and drive continuous improvement.</li><li>Demonstrate a strong willingness to learn and openly share knowledge and experiences with the team.</li></ul>Preferred Qualifications:<ul><li>Product experience within the SAFe Agile environment.</li><li>Experience reviewing and refining discovery outcomes for new products or enhancements.</li><li>Experience in a regulated environment with knowledge of compliance, controls, data governance, and integrity processes.</li><li>Platform and data product experience.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Assoc-Digital Product Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Network &amp; Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing &amp; Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.The Network Product &amp; Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.About the RoleThe Director, Debit Product Management &amp; Delivery, will lead the development and commercialization of American Express’s Debit acquiring capabilities — from concept through deployment. This role will ensure new Debit products and features are designed, built, and launched to meet customer, partner, and business needs.Reporting to the Vice President, Debit U.S. Program and Go-To-Market, this leader will oversee the full delivery from defining requirements to driving development across Network, Acquiring, and technology teams to ensure seamless execution.Key Responsibilities<ul><li>Lead Product Development: Manage the roadmap for U.S. Debit acquiring capabilities, from ideation through market launch, ensuring delivery of high-quality, compliant, and market-ready solutions.</li><li>Delivery Leadership: Oversee day-to-day execution across technology and business workstreams; ensure timelines, budgets, and deliverables are met.</li><li>Stakeholder Collaboration: Partner closely with Network, Risk, Operations, and Go-To-Market teams to ensure readiness and alignment across 30+ workstreams and multiple enterprise functions.</li><li>Operational Excellence: Embed processes, controls, and governance frameworks to ensure scalable, sustainable delivery.</li><li>Partner Integration: Manage interactions with network and acquiring partners, driving solution design, testing, and deployment readiness.</li><li>Team Leadership: Build, lead, and develop a team of product managers and delivery experts to achieve strategic and operational objectives.</li></ul>Minimum Qualifications<ul><li>5+ years of product management, program delivery, or acquiring experience</li><li>Proven experience leading cross-functional delivery programs with multiple stakeholders and dependencies</li><li>Deep understanding of U.S. Debit routing, processing, and acquiring infrastructure</li><li>Strong project management discipline, with ability to deliver complex initiatives on time and within scope</li><li>Excellent communication and problem-solving skills, with ability to navigate ambiguity and influence outcomes</li><li>Bachelor’s degree or equivalent experience required; advanced degree preferred</li><li>Strongly Preferred: U.S. Debit acquiring experience</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Debit Product Management & Delivery

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’s Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk &amp; Compliance organization, operating within Global Financial Crimes Compliance (GFCC), provides end-to-end oversight and support of global financial crimes investigations. In partnership with broader GFCC teams, GFCSU supports the development, testing, implementation and adjudication of transaction monitoring rules, reports, and other tools to detect potential criminal activity. GFCSU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.How will you make an impact in this role?The Manager GFCSU Quality Control Review position will report to the Director of Financial Intelligence Unit – Governance and Capacity Planning. Leading a team of Quality Control analysts, the successful candidate will be responsible for ensuring that an effective Compliance control program exists across GFCSU processes. This role will interface regularly with GFCSU and GFCC leadership and other Compliance colleagues.&nbsp;<ul><li>Lead, coach, and develop a team of Quality Control Analysts. Guide them in conducting Financial Crime Compliance processes (AML, EDD, Screening)AML quality control reviews for processes managed by GFCSU and USIU (AML, EDD, Screening).</li><li>Ensure evaluations of alert investigations are conducted in line with established regulatory and procedural requirements. Provide clear feedback to the appropriate teams based on findings.</li><li>Ensure the consistency of feedback provided by Quality Control reviewers and that it is aligned with the methodology and criteria of the Quality Assurance Program.&nbsp;</li><li>Oversee the planning, execution and reporting of quality control testing in conformance with professional and department standards.</li><li>Identify trends procedural adherence and report back to GFCSU and USIU leadership.</li><li>Monitor and maintain portfolio of quality control analytics to assess and communicate results.</li><li>Present quality control program objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner.</li><li>Manage initiatives to expand and enhance quality control review processes and technology.</li><li>Undertake the identification of error trends and collaborate with impacted teams for remediation and track them to closure.</li></ul>Minimum Qualifications:<ul><li>Demonstrated people/process leadership skills with ability to foster and coach colleagues. Proven ability to lead team members in a way that encourages, develops, and delivers results.</li><li>3+ years of work experience in a financial services or payment institution in any of the following areas: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement.</li><li>Demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations</li><li>Aptitude for working with data, interpreting results and analytic best practices.</li><li>Ability to communicate analysis, issues, results and recommendations with transparency.</li></ul>Preferred Qualifications:<ul><li>Ability to influence, gain support, and resolve conflict.</li><li>Experience with Microsoft Office, including Word, Excel, and PowerPoint.</li><li>Ability to handle sensitive information in a confidential and professional manner.</li><li>Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

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