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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Overview of the Business:Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses.&nbsp; The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior.&nbsp; Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.&nbsp;&nbsp;How will you make an impact in this role?The Senior Manager, Small Business Card and Rewards Analytics will lead the strategy and execution of SBS card product performance, engagement, and usage analytics delivering insights to expand and deepen our relationship with customers. This critical role will partner with product, marketing, credit risk, and finance teams to inform rewards constructs and benefits-led product line strategies that differentiate American Express offerings in the marketplace while driving balanced economics.This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and role requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.Responsibilities:<ul><li>Translate business problems into data strategies and lead analytical workstreams on SBS customer engagement, usage, and retention leveraging advanced analytical techniques including clustering, machine learning, and statistical analysis </li></ul><ul><li>Lead strategy and execution for creation of SBS card transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure </li></ul><ul><li>Analyze expected impact on business of potential charge product features and enhancements and advise senior leaders on product roadmap </li></ul><ul><li>Design, launch and measure tests of product construct configurations to increase rewards and benefits awareness, redemption, and spend; Build analytical frameworks for robust measurement when clear A/B testing doesn’t exist.&nbsp;</li></ul><ul><li>Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities.&nbsp;</li></ul><ul><li>Serve as subject matter expert for SBS card portfolio performance, leading regular product performance reviews for card leadership </li></ul><ul><li>Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities </li></ul>Minimum Qualifications:&nbsp;<ul><li>Relevant professional experience including extensive experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies&nbsp;</li></ul><ul><li>Extensive experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)&nbsp;</li></ul><ul><li>Good understanding of card economics and performance drivers with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus.&nbsp;</li></ul><ul><li>Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources&nbsp;</li></ul><ul><li>Team player with proven ability to influence and collaborate with others across all levels of an organization&nbsp;</li></ul><ul><li>Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can drive business performance&nbsp;</li></ul><ul><li>Proven track record effectively managing priorities across multiple senior level keyholders and influencing stakeholders across all levels of organization&nbsp;</li></ul><ul><li>Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights &nbsp;</li></ul><ul><li>Proven ability to lead and develop team of product analysts, providing leadership and coaching to the team in areas such as application of advanced analytical concepts, sustainable data models, and effective presentation&nbsp;</li><li>Bachelor's degree preferably in a quantitative field (e.g. statictics, engineering, math, science, economics, etc.)</li></ul>Preferred Qualifications:&nbsp;<ul><li>Relevant professional experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influence business strategies; Financial services experiences is a plus&nbsp;</li></ul><ul><li>Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis</li></ul>Job Location: Hybrid (New York or Atlanta)&nbsp;Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager, Small Business Card & Rewards Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Director of Business Development – Middle Market Field Inspire and Accelerate Growth. Shape the Future of Middle Market Sales. At American Express, we do not simply compete in the market — we define it. The Middle Market Field Sales organization is a critical growth engine for the U.S. Commercial business, serving companies with annual revenues between $10M–$300M. As a Director of Business Development (DBD), you will lead from the front, owning regional growth strategy while developing and empowering a team of Managers of Business Development (MBDs) to deliver sustainable, profitable results. This is a leadership role for a proven sales executive who can balance people leadership, market ownership, and executive-level selling. You will be accountable not only for results, but for building a high-performance sales culture grounded in discipline, integrity, and strategic rigor. You will act as both coach and strategist, ensuring your team consistently shows up as trusted advisors to Middle Market clients. If you are energized by building elite teams, influencing complex decisions, and shaping the future of a high-growth segment, this role offers a platform to make lasting impact.What You Will Do Lead the Market Through People •&nbsp;&nbsp;&nbsp;&nbsp;Own regional Middle Market acquisition performance through direct leadership of a team of MBDs. •&nbsp;&nbsp;&nbsp;&nbsp;Recruit, develop, coach, and retain top-tier sales talent; set clear expectations, provide actionable feedback, and build strong succession pipelines. •&nbsp;&nbsp;&nbsp;&nbsp;Establish a culture of accountability, consultative excellence, and disciplined execution across the team. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure consistent application of sales methodology, pipeline hygiene, and forecasting accuracy. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain an active in-market presence (25–50% travel), engaging alongside MBDs with priority prospects and key clients. Set and Execute Strategy •&nbsp;&nbsp;&nbsp;&nbsp;Translate enterprise and segment priorities into clear regional strategies that drive sustainable growth. •&nbsp;&nbsp;&nbsp;&nbsp;Oversee a high-value pipeline across the region, ensuring strong conversion, deal quality, and predictable outcomes. •&nbsp;&nbsp;&nbsp;&nbsp;Leverage data, analytics, and market insights to prioritize opportunities, allocate resources, and identify whitespace. •&nbsp;&nbsp;&nbsp;&nbsp;Partner closely with Risk, Underwriting, Pricing, Product, and Marketing leaders to deliver scalable, profitable client solutions. Elevate Client Impact •&nbsp;&nbsp;&nbsp;&nbsp;Engage directly with senior executives (CEO, CFO, Treasurer) on complex, strategic opportunities where leadership presence is critical. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the team conducts deep discovery and positions American Express as a long-term strategic partner — not a transactional provider. •&nbsp;&nbsp;&nbsp;&nbsp;Drive solution design across the American Express value proposition, including working capital, payments, expense management, and digital capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Act as a thought leader for clients and internally, bringing forward insights on market trends, competitive dynamics, and innovation. Drive Performance and Results •&nbsp;&nbsp;&nbsp;&nbsp;Hold accountability for regional quota attainment, pipeline health, and revenue quality. •&nbsp;&nbsp;&nbsp;&nbsp;Lead complex negotiations and deal strategy reviews; provide guidance on structure, pricing, and risk considerations. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure seamless handoff of won business to Field Account Development partners to maximize lifetime value. •&nbsp;&nbsp;&nbsp;&nbsp;Champion continuous improvement through best-practice sharing and performance optimization. Operate with Integrity (100% of the Time) •&nbsp;&nbsp;&nbsp;&nbsp;Model and enforce the American Express Code of Conduct and Sales Practice standards. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as a visible champion of ethical decision-making, compliance, and risk discipline. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure all team activities align with regulatory, reputational, and brand expectations.What You Bring Experience &amp; Leadership Credentials •&nbsp;&nbsp;&nbsp;&nbsp;5-10+ years of success in complex B2B, commercial, or financial services sales, with progressive leadership responsibility. •&nbsp;&nbsp;&nbsp;&nbsp;Proven experience leading and scaling high-performing sales teams in a field-based or regional model. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated record of delivering consistent, top-quartile results through others. •&nbsp;&nbsp;&nbsp;&nbsp;Expertise in consultative, multi-stakeholder selling with executive-level influence. •&nbsp;&nbsp;&nbsp;&nbsp;Strong background in payments, financial services, SaaS, or adjacent solution-based environments. •&nbsp;&nbsp;&nbsp;&nbsp;Advanced financial acumen, including the ability to assess client financials, ROI, and profitability tradeoffs. Leadership Skills &amp; Mindset •&nbsp;&nbsp;&nbsp;&nbsp;Authentic, inspiring leader with a track record of developing talent and building trust. •&nbsp;&nbsp;&nbsp;&nbsp;Strategic thinker who pairs vision with disciplined execution. •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communicator, capable of influencing senior internal and external stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Data-driven decision-maker with strong command of CRM, pipeline management, and forecasting. •&nbsp;&nbsp;&nbsp;&nbsp;Confident operating in a highly regulated environment while driving growth and innovation. •&nbsp;&nbsp;&nbsp;&nbsp;Resilient, adaptable, and composed in fast-changing market conditions. Education •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required; advanced degree or equivalent professional experience preferred.Why Join American Express At American Express, leadership is about more than results — it is about how results are achieved. We invest deeply in our leaders, providing the tools, trust, and development needed to build enduring businesses and careers. As a Director of Business Development, you will represent one of the most respected brands in the world while shaping the trajectory of the Middle Market Field organization. You will lead ambitious professionals, partner with dynamic clients, and play a direct role in driving one of the company’s most important growth segments. If you are ready to lead leaders, own a market, and leave a lasting imprint on the future of Middle Market sales, this is your opportunity.Salary Range: $107,250.00 to $196,750.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director, Business Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position OverviewThe Director of Internal Fraud Event Response is responsible for the development of advanced analytics that enable strategic insights, internal fraud identification, control evaluation, outlier analysis, and compensating control implementation in response to emerging internal fraud risk.&nbsp; The Director will provide guidance, best practice, and code validation for other analytic staff across the IFCOE. The successful candidate will play a critical role in protecting American Express from insider-driven risks. This leader will support the creation of data driven decision making for internal fraud response across the enterprise, while ensuring strong alignment between analytics, operational execution, and rules strategy.&nbsp;Reporting to the Vice President of Internal Fraud Event Response, this senior professional will leverage analytical expertise, business acumen, and technical proficiency to translate fraud intelligence into actionable detection response that will inform control enhancements, policy changes, and detection strategy implementation. The ideal candidate has a strong background in fraud analytics, coding, rule design, and control optimization — with a passion for protecting the integrity of American Express’s people, processes, and data.Key Responsibilities:<ul><li>Create and implement compensating controls to address emerging risks and regulatory changes.</li><li>Provide analytic support to more junior analytic staff</li><li>Respond to executive and board requests with timely, data-driven insights and recommendations.</li><li>Support continuous improvement of internal fraud detection models and analytic tools in partnership with the Detection Analytics team.</li><li>Develop statistical modeling, machine learning, and data visualization to identify fraud patterns and emerging threats impacting the industry and American Express.</li><li>Ensure the integrity, aggregation, and interpretation of data supporting internal fraud capabilities</li><li>Lead rapid response initiatives to address new fraud schemes or internal and external fraud events.</li><li>Create ad hoc analysis in response to requests from Executive leadership, providing actionable insights under tight deadlines.</li><li>Collaborate with compliance, audit, and risk management teams to ensure effective risk identification, assessment, and mitigation strategies</li><li>Serve as a key liaison with executive leadership, board members, and regulatory bodies.</li><li>Communicate complex analytic findings and risk assessments in clear, actionable terms for non-technical stakeholders.</li><li>Ensure all internal fraud analytics and controls comply with relevant laws, regulations, and internal policies.</li><li>Stay abreast of regulatory developments and industry best practices, updating processes as needed.</li><li>Conduct detailed analysis of insider-related fraud incidents, trends, and behaviors to identify emerging risks and control opportunities.</li><li>Use data-driven insights and behavioral analytics to uncover early indicators of internal fraud exposure.</li><li>Partner with Fraud Operations, Investigations, and Operational Risk teams to translate case findings into preventive rule logic.</li><li>Manage rule documentation, governance, and performance reporting consistent with enterprise risk standards.</li><li>Work closely with 2LOD to ensure rules align with policy, regulatory, and control frameworks.</li><li>Provide subject matter expertise on internal fraud risk patterns, detection methods, and process design.</li><li>Stay current on emerging internal fraud trends, rule design techniques, and fraud prevention technologies.</li><li>Leverage automation, data visualization, and analytics to continuously refine detection logic.</li><li>Contribute to a culture of innovation and proactive risk management across the Internal Fraud 1LOD COE.</li></ul>Qualifications:<ul><li>10 years of experience in internal fraud detection, fraud risk management, rules development, or analytics, preferably in financial services or payments.</li><li>Demonstrated experience designing and implementing fraud detection rules or models in a production environment.</li><li>Strong understanding of internal fraud typologies, control design, and risk frameworks.</li><li>Advanced proficiency with analytical tools and query languages (SQL, SAS, Python, etc.).</li><li>Experience working with rule management systems, case management platforms, large database environments/warehouses, and decision engines.</li><li>Excellent analytical, problem-solving, and documentation skills with attention to accuracy and governance.</li><li>Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Director, Internal Fraud Event Response

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;AI is reshaping today’s commerce journeys and how Card Members discover, book, and ultimately make purchases. The Digital Labs Agentic Strategy &amp; Partnerships team is responsible for leading the strategy and execution of Amex’s key initiatives, partnerships, and products for AI-assisted and agentic commerce.As Senior Manager, you will help bring Amex through this agentic commerce evolution.&nbsp;&nbsp;You will work across internal and external stakeholders, build and evaluate partnership opportunities, support major contract negotiations, and help define the future product roadmap. You will collaborate extensively with the Digital Labs Product team and a broad range of internal stakeholders across Strategic Partnerships, Enterprise Strategy, and GCO, in addition to managing relationships at external partners.&nbsp;Responsibilities:<ul><li>Lead the partner evaluation and strategic alignment to prioritize partners, including AI companies, Digital Giants, and major platforms</li><li>Support the contract negotiation and onboarding of new partnerships</li><li>Drive competitive intelligence and market research initiatives to inform strategy in the rapidly evolving agentic commerce landscape</li><li>Coordinate and connect the dots across supporting enterprise workstreams, including product development, roadmap prioritization, and contractual implications</li><li>Regularly collaborate on leadership conversations and create executive-facing materials</li><li>Be a thought leader on the evolving AI landscape to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition</li></ul>Qualifications:<ul><li>Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners</li><li>Proven track record of strong organizational, prioritization and project management skills; experience project managing complex and multifaceted workstreams with many internal stakeholders a plus</li><li>Creative problem-solving skills and comfort operating with imperfect information</li><li>Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead</li><li>Must have strong interest in AI and familiarity with key players and consumer-facing products, strong interest in partnerships, tech trends, and digital products</li><li>A self-starter with an ability to excel in a dynamic environment and to switch gears as needed</li><li>3+ years of partnerships, business development, or strategy experience</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Agentic Partnerships and Strategy (Digital Labs)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Sanctions is responsible for developing and maintaining an effective, risk-based enterprise-wide sanctions program that focuses on; establishing minimum standards, overseeing effective screening processes, completing the Sanctions Risk Assessment, developing and administering training, providing reporting and key risk indicators, and serving as the Subject Matter Experts to support all business and compliance teams.How will you make an impact in this role?Working closely with the Global Sanctions Director, the Risk &amp; Control Assessment and Remediation Manager within Global Sanctions will be responsible for supporting the mitigation of sanctions risks through a robust risk &amp; control framework implemented across the enterprise &amp; within Global Sanctions-led processes. By driving sanctions requirements within operational risk methodologies, the team maintains a strong control environment &amp; effectively manages risk exposures.&nbsp;Responsibilities:<ul><li>Own and manage Global Sanctions owned processes via the RCSA framework&nbsp;</li></ul><ul><li>Partner with Sanctions GCO to ensure proper Mandate and Requirement mapping in GLI/BUAM.&nbsp;</li></ul><ul><li>Work closely with business unit Control Management teams to ensure 1st and 2nd line controls are properly mitigating Sanctions Risk.&nbsp;&nbsp;</li></ul><ul><li>Support prioritization and oversight of Smart Monitoring KRIs mitigating Sanctions risk.&nbsp;</li></ul><ul><li>Partner with Sanctions Product Owner and Technology teams to support and enhance certain model and non-model controls.&nbsp;&nbsp;</li></ul><ul><li>Track and ensure resolution for all Sanctions impacting issues/events in partnership with GFCC Issue Management team.&nbsp;</li></ul><ul><li>&nbsp;Support 1st line teams with subject matter expertise on activities/controls to support risk reduction for event resolution.&nbsp;</li></ul><ul><li>Support Risk Assessment with SME knowledge for risk assessment question enhancements&nbsp;</li></ul><ul><li>&nbsp;Partner with Risk Assessment team on escalation and remediation activities based on Risk Assessment results&nbsp;</li></ul><ul><li>Additionally, the candidate will need to successfully manage a team of analysts to execute against the team’s key responsibilities. &nbsp;&nbsp;</li></ul>Minimum Qualifications<ul><li>Significant understanding in US and International Sanctions regulations and requirements&nbsp;&nbsp;</li></ul><ul><li>Ability to manage multiple tasks, take on additional responsibilities, and prioritize work in a deadline-intensive environment&nbsp;</li></ul><ul><li>Ability to work independently/with minimal oversight&nbsp;</li></ul><ul><li>Ability to work on multiple work streams across multiple business lines at the same time&nbsp;</li></ul><ul><li>Ability to operate in a complex matrix environment&nbsp;</li></ul><ul><li>Strong people-leadership skills with the ability to motivate, engage and influence&nbsp;</li></ul><ul><li>Support business initiatives by building and maintaining strong relationships with peers and key partners outside of the compliance organization&nbsp;&nbsp;</li></ul><ul><li>Excellent communication skills, both written and verbal&nbsp;</li></ul><ul><li>Excellent problem-solving and organizational skills&nbsp;</li></ul><ul><li>Excellent attention to detail&nbsp;</li></ul><ul><li>Strong personal integrity and work ethic&nbsp;</li></ul><ul><li>Strong computer knowledge; excellent MS Word, Excel, Visio, and PowerPoint skills&nbsp;</li></ul><ul><li>Must be self-motivated, dependable, adaptable and detail oriented with a proven ability to work independently or within a team environment. &nbsp;</li></ul>Preferred Qualifications<ul><li>5+ years of Sanctions experience&nbsp;&nbsp;</li></ul><ul><li>Experience in Risk, Control, Self-Assessment (RCSA)/ Risk Assessment preferred&nbsp;</li></ul><ul><li>Significant project management experience&nbsp;</li></ul><ul><li>Bachelor’s degree and/or relevant professional qualification preferred (Law Degree, Compliance/AML Diploma, CAMS Certification with a Legal/Compliance/Control/Auditing background)&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Compliance ,Global Sanctions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are looking for a highly skilled Data Engineer with a solid experience of building Bigdata, GCP Cloud based ETL Pipelines and Spark applications. The Engineer will play a crucial role in designing, implementing, and optimizing data solutions to support our organization’s data-driven initiatives. This role requires expertise in data engineering, strong problem-solving abilities, and a collaborative mindset to work effectively with various stakeholders.Joining the CETS team, this role will be focused on the delivery of innovative solutions to satisfy the needs of our business. As an agile team we work closely with our business partners to understand what they require, and we strive to continuously improve as a team.We pride ourselves on a culture of kindness and positivity, and a continuous focus on supporting colleague development to help you achieve your career goals.&nbsp; We lead with integrity, and we emphasize work/life balance for all of our teammates.How will you make an impact in this role?There are hundreds of opportunities to make your mark on technology and life at American Express. Here’s just some of what you’ll be doing:<ul><li>Develop modern, high quality, and robust operational engineering capabilities.</li><li>Develop software in technology stack which is constantly evolving but currently includes Big data platforms like BigQuery, Airflow, DataProc.</li><li>Work with Business partners and stakeholders to understand functional requirements, architecture dependencies, and business capability roadmaps.</li><li>Create technical solution designs to meet business requirements.</li><li>Define best practices to be followed by team.</li><li>Taking your place as a core member of an Agile team driving the latest development practices</li><li>Identify and drive reengineering opportunities, and opportunities for adopting new technologies and methods.</li><li>Perform peer code review and participate in technical discussions with the team on the best solutions possible</li></ul>&nbsp;Minimum Qualifications<ul><li>BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent work experience.</li><li>5+ years of hands-on software development experience with Big Data &amp; Analytics solutions<ul><li>Hadoop Hive, Spark, Python, shell scripting, GCP Cloud - Big Query, Airflow, DataProc, PubSub</li></ul></li><li>Strong experience in designing, developing, and optimizing data pipelines for large-scale data processing, transformation, and analysis using Big Data and GCP technologies.</li><li>Proficiency in SQL and database systems, with experience in designing and optimizing data models for performance and scalability.</li><li>Experience of building event processing pipelines with Kafka or GCP PubSub.</li><li>Design and development experience with Airflow, PubSub Kafka, Git, Jenkins is desirable.</li><li>Knowledge of distributed (multi-tiered) systems, algorithms &amp; relational databases.</li><li>Strong Object-Oriented Programming skills and design patterns.</li><li>Experience with CICD pipelines, Automated test frameworks, and source code management tools (XLR, Jenkins, Git).</li><li>Good knowledge and experience with configuration management tools like GitHub</li><li>Ability to analyze complex data engineering problems, propose effective solutions, and implement them effectively.</li><li>Ability and willingness to learn, adopt and build solutions using the Enterprise frameworks established for Big Data</li><li>Looks proactively beyond the obvious for continuous improvement opportunities.</li><li>Communicates effectively with product and cross functional team.</li><li>Willingness to learn new technologies and leverage them to their optimal potential.</li><li>Understanding of various SDLC methodologies, familiarity with Agile &amp; scrum ceremonies.</li><li>Certifications in cloud platform (GCP Professional Data Engineer) is a plus.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salaries&nbsp;Bonus incentives&nbsp;6% Company Match on retirement savings plan&nbsp;Free financial coaching and financial well-being support&nbsp;Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;Free and confidential counseling support through our Healthy Minds program&nbsp;Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Data Engineer - CETS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The AIM (Analytics, Investment &amp; Marketing Enablement) team – a part of GCS Marketing– is the analytical engine that enables Global Commercial business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization. It is the analytical engine that powers profitable business growth through consultative and innovative solutions across GCS. The team enables GCS Marketing business by providing actionable insights to drive business strategy and growth.This Manager role would be based in New York and would be focused on driving 'Refer-A-Business &amp; Co-Brand Digital Acquisition Analytics'. The incumbent will be responsible for driving innovative analytical solutions and strategies that helps in driving offer personalization and digital targeting by effectively collaborating with stakeholders across Global Commercial Services, Enterprise Digital and Data Solutions group. They will be challenged with designing and creating world class marketing analytics by leveraging machine learning, advanced methodologies and emerging AI.A very important focus for the role shall be quantitatively determining the value, deriving insights, and then assuring the insights are leveraged to create positive impact that cause a meaningful difference to the business.How will you make an impact in this role?<ul><li>You will lead analytical work that fuels the next generation of AMEX’s&nbsp;Commercial Digital acquisition engine. You will design and implement data-driven strategies, build scalable analytical solutions, and collaborate across business, digital, and technology teams to&nbsp;optimize&nbsp;targeting, personalization, and prospect conversion.</li><li>This role is ideal for someone who is passionate about digital marketing analytics, eager to help shape how AMEX engages Commercial&nbsp;prospects in a dynamic and competitive digital landscape and enthusiastic about emerging AI and GenAI capabilities.</li><li>Develop analytical solutions and data products&nbsp;that improve targeting accuracy, personalization, and digital acquisition performance across the AMEX website.</li><li>Own end-to-end analyses&nbsp;focused on audience segmentation, experimentation, funnel optimization, and identification of acquisition opportunities.</li><li>Build and enhance models and decisioning strategies, leveraging AMEX’s vast first-party data and evolving digital intelligence capabilities.</li><li>Drive experimentation,&nbsp;performance&nbsp;measurement&nbsp;and&nbsp;Investment optimization&nbsp;-&nbsp;designing test structures, evaluating results, and making actionable recommendations to improve conversion and efficiency.</li><li>Collaborate closely with cross-functional partners&nbsp;across American Express to ensure&nbsp;implementation of analytical solutions and ensure business impact.</li><li>Synthesize insights&nbsp;and clearly communicate findings and strategy implications to leaders and stakeholders across the organization.</li><li>Champion innovation and continuous improvement,&nbsp;bringing forward&nbsp;new ideas&nbsp;in digital analytics, advanced modeling techniques, Gen AI use-cases&nbsp;and scalable data automation that future-proof AMEX’s digital acquisition&nbsp;engine.</li><li>Apply emerging AI and GenAI&nbsp;techniques,&nbsp;such as intelligent customer journey optimization, semantic&nbsp;modeling&nbsp;and automated insights to enhance targeting precision and analytical productivity.</li></ul>Minimum Qualifications:<ul><li>Bachelor's Degree in a quantitative field (e.g. Finance, Engineering, Physics, Mathematics, Computer Science or Economics).</li><li>Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner.</li><li>Experience with building ML models like&nbsp;XGBoost, K-Means,&nbsp;etc&nbsp;with&nbsp;proficiency&nbsp;in analytical tools such as&nbsp;SQL, Python,&nbsp;or similar; knowledge of digital analytics or experimentation frameworks is a plus.</li><li>Experience collaborating within cross-functional teams and influencing decisions through data-driven insights.</li><li>Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.</li><li>Excellent communication and interpersonal skills with demonstrated ability / proven track record of striking balance between thought leadership, and converting business needs into analytical plans.</li><li>Ability to manage several concurrent projects through collaboration across teams/geographies.</li></ul>Preferred Qualifications:<ul><li>Master's Degree in a quantitative field (e.g. Finance, Engineering, Physics, Mathematics, Computer Science or Economics).</li><li>Experience in digital marketing analytics, personalization, website optimization, or acquisition strategy.</li><li>Familiarity with digital ecosystem tools such as clickstream analytics platforms, identity frameworks, or real-time recommender systems.</li><li>Familiarity and interest in applying emerging AI and Gen AI capabilities to improve digital targeting outcomes.</li><li>Experience designing and analyzing A/B tests,&nbsp;optimizing&nbsp;digital funnels, or improving performance through data-driven experimentation.</li><li>Strong communication&nbsp;skills with the ability to influence partners and drive action.</li><li>Demonstrated project management skills with complex projects and the ability to articulate a clear perspective while maintaining relationships and fostering a collaborative environment.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Manager-Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services and Digital Technology (USCDT) Team brings together &nbsp; foundational strategic technology capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance and data management. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.The American Express USCDT CPD team is responsible for delivery of critical strategic initiatives for US Consumer and other enterprise businesses.How will you make an impact in this role?.<ul><li>We are seeking an experienced Quality Test Manager and team leader with test strategy, management and automation experience to join our team in Phoenix. &nbsp;Our Quality Test Managers understand that “good enough” is never enough. They strive for the highest levels of quality and the most efficient methods to achieve it. They are experts in testing strategies, tooling, and execution.</li><li>This position suits someone who can hit the ground running, form working relationships quickly and add value by introducing best test practices and techniques.</li></ul>As a Quality Test Manager on our team, you will:<ul><li>Develop Test Strategies, Plans and Execution Artifacts with internal and external partners</li><li>Manage testing &amp; guide QAs for user journey testing across various platforms for large &amp; complex projects</li><li>Build and leverage a deep understanding of the products and technology assets being tested to ensure optimal test coverage</li><li>Lead a team of test managers to build a high performing team, bring consistency to approaches and artifacts, and execute efficiently across initiatives</li><li>Partner with application architects and environment operations on test infrastructure design</li><li>Work with software, infrastructure, and QA engineers to deliver target code quality</li><li>Work with Product Owners and Release Train Engineers to review test scenarios, validate test results and maintain documentation</li><li>Design quality metrics to be gathered, collated and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement</li><li>Provide guidance to engineering teams including driving improvements in automation and testing in a Continuous Delivery/Continuous Integration (CD/CI) environment</li><li>Identify opportunities to adopt innovative testing technologies and techniques</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience preferred; advanced degree preferred</li><li>10+ years of proven skills in quality and test engineering in the financial industry specifically the Credit Card and Marketing domains with ability to create test data, write test cases, running functional, automated, and/or performance tests, conducting SWOT analysis and leading defect resolution</li><li>Solid experience in test-driven development and Testing Center of Excellence (TCOE) based on the industry best practices, tools, standards and testing governance, test processes, testing templates (Test Plan, Defect process etc.), and test approach for critical enterprise-level projects</li><li>Experience in System Testing, Integration Testing, Systems Integration Test, Regression Testing, End-to-End Testing, Functional Testing, Smoke, User Acceptance Test, ETL Testing, Mobile and Automation Testing</li><li>Experience in recruitment, coaching, and training of new resources</li><li>Experience in managing project teams, business users, suppliers, Onshore-Offshore, multiple geographic locations and time zones</li><li>Experience in setting up automation strategy, frameworks and teams</li><li>Experience in handling US Consumer testing projects; Client Server, Web Applications, Java, Mainframes, MQ series, Database (Oracle SQL), Teradata, Extract Transform &amp; Load (ETL), Unix, DB2, HBase (exp. with credit Cards, Marketing domain)</li><li>Experienced knowledge of platform delivery methodology (Agile, incl Scrum, Kanban, SAFe, Test-Driven Development (TDD), Behavior Driven Development (BDD)</li><li>Core knowledge of one or more of the following tools is required: HP Quality Center, Selenium; Unified Functional Test (UFT aka QTP), orchestrators such as XL Release; IBM Rational including Urban Code</li><li>Ability to work with several Quality scanning tools, be able to baseline and measure on-going quality metrics, and display via Dashboards and to interpret the data to drive the changes needed</li><li>Hands on experience in automation testing &amp; debugging using tools like POSTMAN, SOAP UI, REST Assured, etc.</li><li>Experienced knowledge of continuous integration (CI), continuous deployment (CD) and continuous testing (CT) capabilities, including tools such as Jenkins, ARA, Rally and/or JIRA, version control such as GIT or SVN and service virtualization</li><li>Leadership qualities, professional presence, extremely strong communication skills and ability to influence without direct authority</li><li>Expertise on different phases and deliverables of&nbsp;testing projects-&nbsp;Test&nbsp;plan,&nbsp;Test approach,&nbsp;Test&nbsp;data,&nbsp;Test&nbsp;execution etc., including automation for&nbsp;test&nbsp;data,&nbsp;test&nbsp;bed setup and execution</li><li>Critical thinker, evaluate&nbsp;test&nbsp;needs and make&nbsp;data driven decisions</li></ul>Preferred Qualifications<ul><li>Strong technical experience in Oracle, DB2, VSAM, Couch base, HBase, RDBMS and NoSQL Databases</li><li>Strong technical experience working one of more of the following areas: Mainframe, distributed systems, programming languages; Python, Java, Groovy, COBOL, JCL, HTMLm PL/SQL, Java Script, Java</li><li>Tool and application experience with&nbsp;Pycharm, Hive, Postman, Ready API, Soap UI, Selenium, ETL, Changeman, Putty, SharePoint, Clarity, Eclipse, IBM Data Studio, SQL Developer, JIRA, Kafka, PCOMM, TortoiseSVN, GIThub, Citrix, Splunk, Endevor, File-Aid, Abend-Aid, Xpediter, Princeton SPUFI, QMF, BMC Syncsort Utilities, MPP, Rally, REST API</li><li>Any of the following test certifications are a plus; QAI, ASQ, IIST, ISEB, ISTQB</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Quality Engineer - Java, Oracle SQL -USCDT CPD Team

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.Job ResponsibilitiesPlanning (10 – 20% of time)&nbsp;▪ Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory&nbsp;Relationship management (10 – 20% of time)&nbsp;▪ Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;Client solution (20 – 30% of time)&nbsp;▪ Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;Negotiate and close (20 – 30% of time)&nbsp;▪ Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit&nbsp;▪ Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services&nbsp;Compliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge, Skills, Attributes, and ExperienceKnowledge and Skills&nbsp;Relationship management&nbsp;▪ Strong customer relationship building skills to follow through and motivate clients to act&nbsp;Consultative selling&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;Closing&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;Influence &amp; persuasion&nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;Attributes&nbsp;▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience&nbsp;▪ Bachelors degree strongly preferred▪ Excellent sales experience, 3 – 5 years minimum&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;▪ Experience in a highly-regulated industrySalary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Tele Account Development Manager - Phoenix

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back and lending portfolios, Membership Rewards, Global Consumer Travel &amp; Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, and best-in-class marketing programs across Customer, Prospect, and Partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.About the role&nbsp;American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Senior Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Key Responsibilities:<ul><li>Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.</li><li>Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.</li><li>Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.</li><li>Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML).</li><li>Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.</li><li>Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.</li><li>Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.</li><li>Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.</li><li>Assist with delivery of compliance-related training to business staff.</li><li>Contribute to reporting of compliance metrics and trends to business leadership.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>4+ years of experience in compliance, risk management, or control-related roles in financial services.</li><li>Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg Z, Fair Lending).</li><li>Experience supporting compliance or operational risk within a business or first line function.</li></ul>Preferred Qualifications:<ul><li>Compliance or risk certification (e.g., CRCM, CAMS, CCEP).</li><li>Familiarity with issue management, risk assessments, and control testing processes.</li><li>Experience working in a matrixed environment or with cross-functional teams.</li></ul>Skills &amp; Competencies:<ul><li>Strong attention to detail and critical thinking skills</li><li>Ability to analyze regulatory requirements and apply them in a business context</li><li>Effective communication and relationship-building skills</li><li>Proactive, self-motivated, and comfortable managing multiple priorities</li><li>Sound judgment and problem-solving capabilities</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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