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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmexHow will you make an impact in this role?The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the MIA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer-facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 5:00am– 10:00pm, Monday – Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1-year recent experience servicing premium customers</li><li>Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever-changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $24.00 to $25.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Customer Experience Concierge Centurion Lounge - MIA

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Fraud Risk Management&nbsp;(FRM) helps enable profitable business growth by reducing the risk of fraud and maintaining our customer’s confidence in the security of our products. FRM is also accountable for building the infrastructure to manage the emerging risks associated with e-commerce and internet services.The Compromise Fraud Risk team is looking for high-performing Manager/Senior Manager&nbsp;to drive innovation in Compromise fraud risk area. The candidate will be responsible to identify interesting and actionable insights on compromise detection solutions that would have a meaningful impact on our customers and our business.It will also include deploying strategies that will have a direct impact on fraud loss savings. The candidate will collaborate closely with internal and external partners to drive innovation in this exciting space.Job Responsibilities:<ul><li>Develop new fraud prevention control strategies using compromise intelligence.</li><li>Minimize unprofitable fraud related disruptions, with specific focus on Fraud Strategy Controls</li><li>Conceptualize and implement new data features which would help in reducing approved fraud.</li><li>Address Emerging Fraud Trends &amp; Monitor Key Metrics to take Corrective Actions</li><li>Providing thought leadership to find new ways of detection compromise.</li><li>Integration of new data sources</li><li>Partnering with Product, Technology, Servicing and Information Security teams</li><li>Leading data science research for Compromise data attributes</li></ul>Minimum Qualifications<ul><li>Undergraduate /&nbsp;Master’s&nbsp;Degree in Science, Technology, Engineering, Mathematics, or Computer Science</li><li>Experience with data processing tools such as R, SQL, Hive, Yellow Brick, or Python is required</li><li>Understanding of statistical techniques related to data analysis and correlation</li><li>Knowledge of machine learning algorithms is a plus</li><li>Working knowledge of fraud landscape and emerging fraud trends in the card space is a plus</li><li>Understanding of payment products, emerging technologies and competitive landscape is preferred</li><li>Ability to manage multiple requests and changing priorities and to work in a fast-paced dynamic environment</li><li>Proven track record of working proactively and independently to solve problems and drive results</li><li>Strong presentation skills to convey data and fraud insights to different stakeholders</li><li>Ability to build collaborative, trusting relationships</li><li>Strong project management and communication skills to work effectively in a team environment</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager -Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is looking for a hands-on Java Software Engineer in the Risk Decision Technologies (RDT) organization for the Data Engineering team. The RDT team is responsible for cross-domain, configurable platforms to enable best-in-class risk management and American Express growth with strong governance. The Data Engineering team is embarking on a journey to build Next-gen data platform to support critical Risk Business functions like payments authorization, new account fulfilment, credit collections and underwriting risk. Risk Data Management (RDM) platform is critical for Authorization Modernization Program (AMP) and powers the risk assessment engine with large volumes of data. The platform also includes cloud native applications to support low latency, scalable and modular architecture. This role of an Engineer will be an integral part of a team that designs and builds large-scale, cloud-native applications and drive us closer to the vision of a robust Risk data platform.As a Java Software Engineer, you will:<ul><li>Function as a member of an agile team and helps drive consistent development and test practices with respect to tools, common components, and documentation.</li><li>Have primary focus on writing quality code, perform unit testing, test automation, quality assurance &amp; automation testing in ongoing sprints.</li><li>Build new micro-services that help manages our rapidly growing data hub.</li><li>Improve efficiency, reliability, and scalability of our data pipelines.</li><li>Work on cross-functional initiatives and collaborate with Engineers across organizations.</li><li>Build CICD pipelines for continuous integration and delivery.</li><li>Build automation for application changes and deployment for faster time to market Develops deep understanding of tie-ins with other systems and platforms within the supported domains</li><li>Perform ongoing refactoring of code, quality assurance and testing, applying best practice methodologies and processes.</li><li>Identify opportunities to adopt innovative technologies &amp; ideas in development / test area.</li><li>Provide continuous support for ongoing application availability</li><li>Collaborate/influence within and across teams to create successes with an innovative mindset and challenge the status quo.</li></ul> Minimum Qualifications<ul><li>Bachelor’s degree in computer science, Electronics, or other related field (or has equivalent work experience).</li><li>4-5 years of experience in software development and quality assurance.</li><li>2+ years of experience in building large scale distributed applications with object-oriented design using backend Java related tech stack.</li><li>Good knowledge of REST API development and database technologies</li><li>Solid understanding of data structures and common algorithms.</li><li>Experience with Netty, gRPC, Junit and Oracle.</li><li>Experience with automated release management using Maven, Git.</li></ul>Preferred Qualifications<ul><li>Proficient in identifying and applying software design patterns.</li><li>Looks proactively beyond the obvious for continuous improvement opportunities.</li><li>Willingness to learn new technologies and exploit them to their optimal potential.</li><li>Experience with Docker/Openshift based deployment</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Java Software Engineer

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.American Express is an American multinational financial services corporation and admired brand providing excellent customer service to high value clientele.&nbsp;On occasion, we have the unique opportunity to add new talented professionals to our service organization.In this role, you’ll be assisting customers with account and product inquiries via phone, as well as performing account maintenance on our American Express Business Line of Credit and a variety of Business Blueprint products. This servicing may be across Checking, Line of Credit, Payment Accept and Small Business Card products. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer card environment. Call volume can range on average from 60 – 100 calls a day.Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service.If you possess the below experience, skills and share our values of providing remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.Daily Responsibilities:<ul><li>Pioneering the servicing of our American Express Business Line of Credit, Banking, and other non-card products which will lead the way in evolving American Express’ servicing strategy.</li><li>Provide extraordinary customer care by responding to questions raised via phone concerning checking accounts / lending products in a fast paced, structured customer care environment.</li><li>Consistent utilization of our customer servicing model.</li><li>Support Customer First philosophy by ensuring professional handling of customer requests. &nbsp;</li><li>Supporting Customers with maintenance, transactions and funds related inquiries.</li><li>Respond to Customer Inquiries around rewards and redemption with ability to handle end to end.</li><li>Troubleshoot customer problems and determine how to resolve those problems.</li><li>Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices</li></ul>Qualifications:<ul><li>Customer service experience (two years+) with a passion for building customer loyalty&nbsp;through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.</li><li>Financial servicing experience which includes lending products</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.</li><li>Ability to navigation multiple servicing platforms</li><li>&nbsp;Proven ability to manage change and continuous learning.</li><li>Excellent written and verbal communication skills</li></ul>Preferred:<ul><li>Checking / Deposits experience</li><li>Work area free of noise and distractions.</li><li>Ability to utilize webcam.</li></ul>Salary Range: $20.00 to $24.04 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Care Professional - Commercial Banking Servicing - Hybrid PHX, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) Business Unit acquires and maintains relationships with millions of merchants who welcome American Express-branded cards. The Global Client Group (GCG) in Global Merchant &amp; Network Services serves American Express’ largest and most complex global merchants across retail, online and travel-related industries representing over $300B+ of charge volume.&nbsp;Our vision is to be the partner of choice to drive global commerce.&nbsp;Our mission is to drive revenue growth through premium value, service excellence, and high-touch customer engagement.How will you make an impact in this role?The Senior Manager, Business Operations plays a critical role in ensuring day-to-day operational risks are identified, assessed, and managed in line with enterprise Operational Risk Management programs. This role is focused on embedding control management into daily operations and driving continuous improvement of business processes to reduce operational risk and protect customer outcomes.This individual will work cross-functionally with partners across GCG and the enterprise—including Control Management Governance, Compliance, and GCO—to ensure risks are well understood, controls are effective, and issues are addressed with discipline and urgency.This role plays a critical role in strengthening how GCG manages risk, controls, and core operations every day. It offers meaningful visibility, close partnership with senior leaders and Client Managers, and the opportunity to make tangible improvements to how the business operates.The right candidate will take real ownership—bringing strong risk judgment, disciplined execution, and the ability to influence across teams to drive change. This is a role for someone who wants to be at the center of important work, solve complex problems, and see their impact reflected in better outcomes for the business and our customers.Key Responsibilities<ul><li>Own operational risk and issue management for assigned areas, including end-to-end management of Operational Risk Events (OREs), findings, and related issues.</li><li>Conduct independent root cause analyses to identify underlying process vulnerabilities, with a focus on high-risk or recurring issues, informing risk reduction actions and control enhancements.</li><li>Project manage work from end to end, creating and maintaining clear execution plans, milestones, owners, and timelines to ensure initiatives are delivered with discipline and follow-through.</li><li>Develop well-formed recommendations on process risk and mitigation strategies, partnering with the Director to provide clear options and trade-offs for senior leadership.</li><li>Design, enhance, and implement processes and controls to strengthen proactive risk mitigation, working closely with Client Managers to ensure solutions meet business and customer needs.</li><li>Partner closely with Client Managers as a day-to-day liaison, translating business and customer insights into practical operational and control improvements and supporting implementation through the organization.</li><li>Enable and monitor the integration of changes to the Operational Risk framework, translating requirements into business execution and tracking adoption.</li><li>Support governance forums and Guardian initiatives by preparing materials, surfacing key risks and themes, tracking actions, and driving follow-through to closure.</li><li>Analyze risk performance and issue data to identify trends, surface emerging risks, and share insights and better practices across GCG to promote consistency and continuous improvement.</li></ul>Minimum Qualifications<ul><li>Qualification 5–7 years of experience with operational risk management, control management, audit, or related fields.</li><li>Proven experience project managing work end to end, including building execution plans, managing dependencies, and driving delivery against timelines.</li><li>Demonstrated ability to translate ambiguous requirements into clear operational plans and move work forward with urgency.</li><li>Strong analytical and problem-solving skills, with experience conducting root cause analyses</li><li>Ability to influence and partner effectively across business, technology, and risk teams.</li><li>Superior communicator, able to clearly explain complex concepts, develop and defend recommendations, influence outcomes, and tailor messages to a wide range of stakeholders.</li><li>and internal partner management ability</li><li>High level of ownership, attention to detail, and follow-through in fast-paced environments. Ability to manage multiple workstreams simultaneously.</li><li>Comfortable operating in ambiguity with a bias toward action and results.</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>Support for financial-well-being and retirement&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>Generous paid parental leave policies (depending on your location)&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. &nbsp;Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Senior Manager, Business Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located at JFK International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:Welcoming and providing access to our Card Members upon arrival at reception.<ul><li>Being accountable and taking ownership of the customer’s experience from beginning to end.</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer.</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations.</li><li>Providing concierge and lifestyle recommendation.</li><li>Providing travel consultation and minimal reservation assistance.</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners.</li></ul>Lounge Hours of operation are from&nbsp;5:00am – 10:00pm Mon - Sun. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1-year recent experience servicing premium customers.</li><li>Airline, lounge, or travel industry experience preferred, including reservation experience.</li><li>Passion for servicing customers with proactive solutions.</li><li>Exceptional communication skills, delighting the customer with every single interaction.</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions.</li><li>The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment.</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do.</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment.</li><li>Ability to utilize and switch from multiple technology platforms with ease.</li><li>Adapt to an ever-changing environment and being resilient.</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential.</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $26.75 to $28.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge Centurion Lounge - JFK

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role?American Express’s US Investigations Unit (USIU) is part of the broader Global Risk &amp; Compliance organization, operating within Global Financial Crimes Compliance (GFCC). USIU provides oversight and support for global financial crimes investigations. In partnership with teams across the financial crimes’ organization, USIU develops and implements transaction monitoring rules, reports, and other tools to detect potential criminal activity. They investigate suspicious financial behavior and, when necessary, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) or refer cases to internal compliance partners for global reporting. USIU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA) and the USA PATRIOT Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.The Major Case Investigations Analyst will be responsible for conducting complex financial investigations involving matters such as Human Trafficking, Arms Proliferation, Trade Based Money laundering, Wildlife Trafficking, Terrorist Financing, and Public Corruption.In addition, they will partner closely with other financial institutions and law enforcement to share knowledge, trends and typologies that assist law enforcement and mitigate financial crime risks. The successful candidate must have excellent investigative, communication, and time management skills, the ability to effectively manage change and collaborate with internal and external stakeholders. Responsibilities:<ul><li>Conduct time-sensitive, meticulous investigations, analyzing each instance of potential money laundering activity and/or suspicious financial activity across multiple jurisdictions and countries, utilizing a wide variety of research and analytical tools.</li><li>Produce well-written reports detailing and analyzing potentially suspicious activity and file Suspicious Activity Reports (SARs) with FinCEN as appropriate.</li><li>Build strong relationships with strategic partners across the unit and public-private partnerships to ensure effective coordination of significant investigations.</li><li>Demonstrate a keen attention to detail in investigation, analysis, and writing.</li><li>Collaborate proactively with colleagues in a hybrid work environment to work through investigative roadblocks.</li><li>Support coaching colleagues through peer reviews and quality evaluations of casework as appropriate based on individual capabilities and expertise. Minimum Qualifications:</li><li>A minimum of three years of experience in BSA-AML compliance, investigations, law enforcement, the legal field, audit, or in the broader financial industry or Bachelor's degree in one of the following fields of study: Justice Studies, English, Journalism, Finance, Accounting, Statistics, or other fields involving intensive research, writing, or data analysis.</li><li>Experience in conducting financial crime investigations.</li><li>Understanding of criminal typologies associated with a wide array of financial products and services.</li><li>Knowledge of global AML/CTF/ABC Regulations (BSA, US PATRIOT Act).</li><li>Proven ability to analyze large amounts of data from various sources and make logical and well-supported decisions to report critical information.</li><li>Proficiency in researching information via the internet and using Open Source Intelligence techniques.</li><li>Strong oral communication skills and ability to produce written summaries which clearly consolidate recommendations and conclusions.</li><li>Proficient in Microsoft Excel and Microsoft Word, with demonstrated ability to learn new technologies quickly.</li><li>Ability to handle sensitive information in a confidential and professional manner. Preferred Qualifications:</li><li>High level of professionalism, self-motivation and sense of urgency.</li><li>Demonstrated ability to work with leaders, team members, and strategic partners at all levels and across functional lines.</li><li>Knowledge of American Express products and systems.</li><li>Ability to leverage data to make effective business decisions.</li><li>Experience delivering effective feedback to support process improvement(s) and/or enhanced proficiency</li><li>Master’s Degree or other advanced degree</li><li>Experience in SQL and statistical programming (SAS, Python or R) is a plus</li><li>CAMS and/or CFE certified or equivalent</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance AML Investigations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Third-Party Security (TPS) team within American Express’ Technology Risk and Information Security (TRIS) organization is a high-energy, results-driven group dedicated to reducing cybersecurity risk across the company’s third-party ecosystem. TPS manages key functions related to management of third parties including information security due diligence, contracting, ongoing monitoring, and reporting. This role is part of the contracting function, and it entails supporting TPS’s cybersecurity risk strategy and roadmap while supporting complex contract negotiations. As a primary responsibility you will lead the documentation, management, tracking, and reporting of Third-Party Security’s multi-year cyber risk strategy and roadmap. Additionally, you will partner with TRIS Risk SMEs, General Counsel’s Office (GCO), and Global Supply Management (GSM) to support modernization of Information Protection Contract Requirements (IPCR) template and processes. Lastly, you will partner with GCO, TRIS Risk SMEs, Third-Party Relationship Managers (TRMs), and GSM, to support negotiation of IPCR in contracts with third parties.Responsibilities Include:<ul><li>Assist in the development and maturation of a robust third-party cyber risk strategy that enables the enterprise to develop and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers.</li><li>Collaborate with extended Third-Party Security Team and Technology Risk and Information Security SMEs&nbsp; Lead forums with key stakeholders to manage, track, and report on different projects and strategic initiatives</li><li>Create overview presentations, trackers, and reports to present status of different initiatives</li><li>Identifying opportunities to adopt new technologies, including Artificial Intelligence, to improve risk management, streamline processes, and address emerging risks.</li><li>Evaluate emerging information security developments and help assess the impacts and relevance to American Express to stay ahead of new policies and regulations.</li><li>Partner with GCO to support negotiation of Information Security (IPCR) terms in contracts with third parties.</li><li>Analyze multiple sources of information during contract negotiations to identify, understand, and communicate risks, contract requirements, gaps or deficiencies, and mitigating controls.</li><li>Collaborate across the contract and product review lifecycles as needed, including by identifying mitigating controls, identifying potential control gaps across TRIS domains</li></ul>Minimum Qualifications:<ul><li>Proven experience driving strategic initiatives from vision to execution while identifying opportunities for efficiency</li><li>Experience in risk and control management functions with strong research and analytical abilities</li><li>Experience supporting enterprise-wide risk governance initiatives, including Control Management reporting, Risk Assessment overview, portfolio overviews, etc.</li><li>Strong communications skills, in both written and verbal form with the ability to communicate effectively across various management levels internally and externally.</li><li>Strong presentation skills ability to translate complex processes and technical terms into simple concepts, verbally, in writing, and in presentation materials.</li><li>Strong knowledge of industry standard control frameworks, security assurance auditing standards, best practices guidelines, and third-party regulatory requirements, such as ISO27001, NIST CSF, SSAE16/18, CSA, CIS Top 20, OWASP Top 10, FFIEC, etc.</li><li>Understanding Information Security risk and differences between Technology, Information Security, Artificial Intelligence, and other types of operational risks.</li><li>Intellectual curiosity and willingness to learn and understand how different things work to identify risks and mitigating controls</li><li>Candidate must make collaboration essential and have a willingness to interact with extended Third-Party Security team to solve complex problems and drive strategic initiatives.</li><li>Knowledge of network architecture, proxy infrastructure, and programs to support network access and enablement, specifically related to how Third Parties connect to the American Express Network and beyond.</li><li>2 years of experience managing technology risk</li><li>3 years of Control Management and/or Control Testing experience in a large organization</li><li>4 years of experience in Information Security operational roles with increase of responsibilities and scope</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in Cybersecurity, Computer Science, Computer Engineering, or related field</li><li>Information Security Certifications including but not limited to; CompTIA Security+, CISSP; CISM; MCTS; MCP; CCNA.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - CyberOps & Assurance (Third-party cyber risk)

American Express invites you to share your resume so you can be considered for future opportunities at the Director level with the New York based Colleague Experience Group within the Colleague Strategic Partner team.At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.&nbsp;The Director, HR Business Partner / Colleague Strategic Partner role will join the Colleague Strategic Partner (CSP) organization at American Express, partnering with senior leaders and teams across the enterprise. In this role, the Director will support one or more business units, providing strategic HR leadership to help enable colleagues who deliver on the American Express brand promise every day. The CSP Director works closely with leaders to drive talent strategy, organizational effectiveness, and colleague experience across a diverse, global workforce.Responsibilities:<ul><li>Providing high impact consultation and solutions to our business leaders using a practical and data-driven approach&nbsp;&nbsp;</li><li>Engaging actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained.&nbsp;&nbsp;</li><li>Building and leading a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change.&nbsp;&nbsp;</li><li>Integrating inclusive leadership behaviors and ensuring a diverse workforce that is representative of our customers and the communities in which we operate.&nbsp;&nbsp;</li><li>Be proactive in the development, engagement, retention, and succession of critical talent.&nbsp;&nbsp;</li><li>Understanding and improving the ‘moments that matter’ in the careers of our colleagues.&nbsp;&nbsp;</li><li>Designing products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs.&nbsp;&nbsp;</li><li>Lead change, end-to-end, to enable business priorities. &nbsp;&nbsp;</li></ul>&nbsp;Minimum Qualifications:<ul><li>A minimum of 5+ years of CEG/HR related, or organizational consulting experience.</li><li>Experience in HR Business Partner related disciplines including but not limited to experience and understanding of consulting, coaching, talent, recruitment, performance, leadership and change management.&nbsp;&nbsp;</li><li>Proven success in designing and delivering high-quality, end-to-end, colleague-centric solutions that enable business outcomes.&nbsp;&nbsp;</li><li>Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage.&nbsp;&nbsp;</li><li>Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.&nbsp;&nbsp;</li></ul>Preferred Qualifications:<ul><li>Knowledge of multiple HR disciplines, including colleague labor relations, talent management, inclusion and diversity, organizational effectiveness, compensation, and leadership development.&nbsp;&nbsp;</li><li>A global mindset and experiences with different countries and cultures.&nbsp;&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director, HR Business Partner/Colleague Strategic Partner : Future Opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Summary American express is seeking Senior Network Security Engineer with deep expertise in cloud networking, zero trust security, and hybrid/multi-cloud architectures with proven ability to design, secure, and automate highly available cloud network environments while reducing risk and operational overhead. Recognized for strong analytical problem-solving, cross-functional collaboration, and delivering secure-by-design solutions at scale.&nbsp; What You’ll Be Doing<ul><li>Design and evolve secure cloud network architectures across AWS, Azure, and GCP in alignment with security standards and business requirements.</li><li>Implement, tune, and maintain Palo Alto, Security Group, and GCP firewall policies, balancing security controls with application performance and usability.</li><li>Develop and maintain reusable Terraform modules to standardize cloud network security deployments.</li><li>Embed network security controls into CI/CD pipelines using GitHub Actions, enabling consistent, automated, and auditable deployments.</li><li>Partner with application, platform, and security teams to influence secure design decisions early in the development lifecycle.</li><li>Perform regular security posture reviews of network configurations and firewall rules, identifying gaps and driving remediation efforts.</li><li>Create and maintain clear documentation, reference architectures, and standards to support scalable and repeatable network security practices.</li></ul>Required Qualifications<ul><li>Extensive hands-on experience designing and securing AWS VPCs, Azure Virtual Networks, and GCP VPCs, including subnet architecture, routing, NAT gateways, private endpoints, and security enforcement using cloud-native controls.</li><li>Experience implementing and operating AWS Direct Connect, Azure ExpressRoute, and GCP Cloud Interconnect to support secure hybrid and multi-cloud connectivity.</li><li>Specialized in deploying cloud firewalls, WAFs, DDoS protection, and Zero Trust access models to protect workloads, APIs, and users.</li><li>Demonstrated proficiency in cloud-native networking and security controls across AWS, Azure, and GCP, including segmentation, identity-aware access, and traffic inspection.</li><li>AWS, Microsoft Azure, Google Cloud Platform (GCP)</li><li>VPC/VNet architecture, subnet design, routing, NAT gateways, private endpoints</li><li>Hybrid and multi-cloud connectivity (site-to-site VPN, cloud interconnects)</li><li>Palo Alto Networks, AWS Security Groups, GCP Firewall Rules</li><li>Firewall policy design, threat prevention, IPS/IDS, SSL/TLS inspection</li><li>Zero Trust networking, least-privilege access, network segmentation</li><li>Terraform for multi-cloud infrastructure and security controls</li><li>GitHub for source control and collaboration</li><li>Core networking fundamentals: TCP/IP, BGP, routing, VPN technologies</li><li>Logging and monitoring fundamentals (firewall logs, flow logs, SIEM integration)</li></ul>Preferred Qualifications<ul><li>GitHub Actions for CI/CD automation, security checks, and policy enforcement</li><li>Load balancing (L4/L7), traffic segmentation, high availability design</li><li>Identity and access integration with network security controls</li><li>Linux fundamentals and scripting for automation support</li></ul>Certification and Training:<ul><li>CCNA- Cisco Certified Network Associate &nbsp;&nbsp;</li><li>AWS - Aws Certified DevOps Engineer</li><li>GCP - Google Cloud Certified Professional Cloud DevOps Engineer</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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