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<p><b>Salary Range:&nbsp;</b>&nbsp;$88,854.00&nbsp;(Min.) -&nbsp;$115,509.00&nbsp;(Mid.) -&nbsp;$142,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Business Analyst III facilitates business process improvement via the methodical investigation, analysis, review and documentation of functional business specifications. This position manages the requirements development process through the elicitation, analysis, specification and verification of multiple levels of requirements from an end-to-end perspective and supports the ongoing management of the requirements. This position develops report and analysis for the department. It is responsible in communicating and coordinating with IT on a day-to-day department related efforts. The Business Analyst III manages and coordinates the implementation and/or integration of products or new features for clients including client training and provides subject matter expertise (SME) and support of the department's inbound and outbound functions. This position acts as mentor to Business Analysts I/ II.</p><h4>Duties</h4><p>Develop functional and user acceptance test plans and scenarios. Coordinate functional and user acceptance testing by executing the testing strategy, scheduling resources and tracking test performance. Perform data analysis to support evaluation of system defects or to develop requirements for new functionality; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes. Coordinate activities including on-time delivery, testing and production moves.</p><p>Collaborate with I.T. on all department &nbsp;related efforts, including submission of Service Requests and writing BRD's. Coordinate related data requests from internal departments, and/or assist I.T. with definition of criteria. Delegate data and reporting requests to business analysts. Facilitate collaborative system and data design sessions with the user community, technical architecture resources and development resources. Preparation of status updates to enterprise for distribution and communication.</p><p>Work as a technical support and liaison to designated I.T. personnel to provide testing, support and feedback on enhancement requests and regular updates/releases; adhere to release schedules. Provide analytical support for critical corporate initiatives including business function support for system migrations and consolidations, significant business area process improvement projects and complex product installations.</p><p>Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and I.T. solutions; provide technical direction and ensure compliance with best practice solutions. Practice knowledge transfer and foster change management as the organization changes and new skills are required, focusing on team/individual development to be a valued contributor.</p><p>Participate and contribute on the development/ creation of data models and interface design specifications. Support internal/ external stakeholder's roadmap and audits as needed.</p><p><br>Oversee the business process support across multiple client engagements. Communication with internal/ external stakeholders for department's submission requirements. Review submission of data against established benchmarks and coordinate correction and improvement efforts. Monitor timely and accurate outbound data submission to state and federal recipients.</p><h4>Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.</h4><h4>Perform other duties as assigned.</h4><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4><p><b>Required:</b></p><p>At least 5 years of successful experience in a quantitative role as a Business Analyst, Data Analyst, Programming Analyst, Claims processing, encounter processing.</p><h4>Skills</h4><p><strong>Required:</strong><br>Competent to work at the highest technical level of most phases of systems analysis.</p><p>Excellent verbal and written communication skills.</p><p>Coaching, Mentoring and Teaching skills.</p><p>Teamwork-focused/collaborative work style.</p><p>Demonstrated ability to work successfully on large projects.</p><p>Problem solving skills evidenced by demonstrated results in past positions.</p><p>Ability to work under tight deadlines and handle multiple/detail-oriented tasks.</p><p>Ability to influence at all levels of the organization.</p><p>Proficient in Microsoft Office and Vizio.</p><p><strong>Preferred:</strong><br>Ability to work on other programs such as SharePoint and/ or OneNote</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Department Specifics:</b></p><p><b>Customer Solution Center Appeals and Grievances:</b></p><p>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.</p><p>This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Business Analyst, Claims, Finance, Insurance                                                    </p>

L.A. Care Health Plan

Business Analyst III

<p><b>Salary Range:&nbsp;</b>&nbsp;$55,245.00&nbsp;(Min.) -&nbsp;$69,045.00&nbsp;(Mid.) -&nbsp;$82,867.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Lead Service Liaison position is responsible for supporting daily management functions of the outreach team, helping ensure productivity, quality, and performance targets are met.</p><p>This position serves as the subject matter expert for the execution of member and provider outreach efforts for all lines of business. This position leads and works closely with assigned team daily. This position will mentor, coach, and may provide feedback to management on performance of staff. Ensure team effectiveness and project completion.</p><h4>Duties</h4><p>Monitors and facilitates timely contact of members regarding all outreach and retention programs for all lines of business. Provides recommendations for process improvements. Monitors real-time activity and campaign management, as needed. Ensures system of record is functional to provide complete, accurate information. (50%)</p><p>Assists management in ensuring staff provides accurate, timely and quality service to our members and providers, ensuring adherence to all departmental policies, procedures, and standards. Assists with special projects and campaigns that can provide feedback for membership satisfaction. Assists with campaign management functions for outreach efforts across all lines of business. (20%)</p><p>Assists management in providing accurate and timely reports to senior leadership. Performs Quality Assurance functions for vendor outbound campaigns. Interfaces and collaborates with management and stakeholders within and outside of the organization to address and resolve questions, elevate areas of member dissatisfaction, and barriers to care. Assists with identifying and implementing related process and system improvements. (20%)</p><h4>Leads the work of assigned staff; regularly assigns and checks the work of others, providing guidance, training, and feedback on performance to department management. Assist management in the oversight of the daily office workflow, recommends enhancements to process and procedures.</h4><h4>Guide the assigned staff in ensuring that the team's work is completed effectively. May assist in the assigning tasks and communicating project goals. Participates in team problem-solving, decision-making, and conflict resolution.</h4><h4>Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval.</h4><h4>Performs other duties as assigned. (10%)</h4><h4>Duties Continued</h4><h4>Education Required</h4>High School Diploma/or High School Equivalency Certificate<h4>Education Preferred</h4>Associate's Degree<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 2 years of customer service experience in a contact center environment, preferably in a managed care plan setting.</p><p>At least 3 months of experience leading a process, program, and/or staff.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong coaching and motivational skills.</p><p>Proficiency with Customer Relationship Management (CRM) systems and dialing platforms.</p><p>Ability to analyze data and make performance-driven recommendations.</p><p>Proficiency in Microsoft Office suite.</p><p>Ability to communication, conflict resolution, and motivational skills.</p><p>Ability to collaborate closely with a team in a collaborative and interactive environment.</p><p>Skilled in fostering teamwork and collaboration.</p><p>Ability to adjust to changing circumstances within the team.</p><p>Good verbal and written communication skills.</p><p><strong>Preferred:</strong></p><p>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese&nbsp;&nbsp;</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Relationship Manager, Customer Service                                                    </p>

Lead Service Liaison

<p><b>Salary Range:&nbsp;</b>&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Senior Manager, Electronic Data Interchange (EDI) &amp; Data Operations is responsible for leading and optimizing the day-to-day operational, analytical, and technical functions that support electronic data exchange, authorization data ingestion, accumulator management, and Explanation of Benefits (EOB) processing for L.A. Care. This includes operational oversight of all Health Insurance Portability and Accountability Act (HIPAA) standard and proprietary EDI transactions, delegated and internal authorization data loads, accumulator workflows, and the operational components of EOB generation and remediation.</p><p>The Senior Manager oversees a team who manage file intake, data validation, routing, reconciliation, testing, and issue resolution across the enterprise. This position ensures that all electronic and paper-to-electronic data supporting claims and administrative operations is accurate, timely, and compliant with regulatory, contractual, and quality expectations.</p><p>This position plays a critical leadership role in enhancing upstream controls, reducing rework, improving automation, supporting system changes, and driving continuous improvement in data operations.</p><p>Manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.&nbsp; Responsible for driving performance to ensure that the team can lead high-level decisions that impact on the success of L.A. Care.&nbsp; Oversees the development, implementation, administration, and maintenance of the department's programs, policies, and procedures. Responsible for driving management and performance to ensure that the team can lead high-level decisions that impact on the success of L.A. Care.</p><p>Collaborate closely with executive/ senior management to establish goals that align with the company’s mission and vision.</p><h4>Duties</h4><p>Strengthens the reliability, accuracy, and efficiency of all electronic data processes that support claims operations, ensuring data flows through systems as intended, issues are rapidly identified and remediated, and upstream controls are continuously enhanced. Helps drive predictable outcomes, improve payment accuracy, and maintain regulatory readiness across the data ecosystem.</p><p>Manages end-to-end operational oversight of all inbound and outbound HIPAA-standard and proprietary EDI transactions (837, 835, 270/271, 276/277, 834, 278). Ensures timely, accurate, and compliant processing of electronic claims, encounters, eligibility updates, and related administrative data.</p><p>Oversees transaction monitoring, exceptions, error queues, and data rejects; ensures prompt triage and resolution. Provides oversight of requirements documentation, including business and functional requirements (BRDs/FRDs), workflow mapping, and data specifications that support operational effectiveness.</p><p>Plans and implements systems and procedures to maximize operating efficiency and achieve strategic priorities.&nbsp;</p><p>Leads oversight of delegated Electronic Load of Delegated Authorizations (ELDA) and internal clinical authorization data loads into QNXT. Ensures authorization data is timely, complete, reconciled, and supportive of accurate claims adjudication.</p><p>Monitors authorization load success rates and partners with upstream teams to resolve recurring issues. Guides enhancements that reduce manual lookup burden for claims and increase automation.</p><p>Manages operational components of the Member Out-of-Pocket (MOOP) accumulator workflow, including reconciliation, error correction, escalation management, and member remediation.</p><p>Ensures accumulator data is accurate across intake systems, accumulator databases, QNXT, and output files.</p><p>Provides reporting and trending on accumulator performance, error patterns, and upstream causes.</p><p>Shares responsibility with the Director, EDI for operational oversight of EOB generation, validation, and data flow.</p><p>Ensures EOB output files reflect accurate benefit application, share of cost, accumulation, claim decisions, and meets regulatory requirements. Troubleshoots and resolves EOB-related issues, including cost-share miscalculations, missing data, formatting discrepancies, and system defects. Supports testing of EOB templates, logic updates, and system enhancements that impact EOB accuracy and delivery.</p><p>Leads complex root cause analyses for issues impacting claims data, authorizations, accumulators, or EOBs.</p><h4>Duties Continued</h4><p>Coordinates remediation efforts with cross-functional departments. Implements and provides guidance to the departmental and organizational processes and policies and works with senior and/ or executive management to define, prioritize, and develop projects and programs.</p><p>Ensures corrective actions are documented, validated, and monitored to prevent recurrence. Identifies systemic issues and recommends upstream solutions to strengthen operational controls and improve accuracy.</p><p>Responsible for Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval. Leads process and workflow redesign efforts to increase automation, reduce manual work, and improve overall data quality.</p><p>Oversees User Acceptance Testing (UAT) planning, test case creation, execution, and validation for system changes affecting EDI, authorization data, accumulators, and EOBs.</p><p>Ensures strong quality gates are consistently applied before production releases.</p><p>Works closely with the Director, EDI to prioritize enhancements and support operational readiness for system changes.</p><p>Serves as an operational liaison to cross-functional departments and delegated entities.</p><p>Communicates system availability, planned changes, incident statuses, and file processing updates clearly and consistently.</p><p>Supports internal and external partners with non-standard data requests, testing analysis, and troubleshooting.</p><p>Manages staff and the day-to-day activities in the department. Participates in the department budgeting process. Responsible for scheduling, training, performance, corrective actions, mentoring, and developing of the team(s). Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals. Mentors and develops staff, building technical and critical thinking skills across the team. Responsible for overseeing and managing the budgets of their respective departments.</p><p>Maintains a culture of rigor, transparency, analytical curiosity, proactive issue identification, cross-functional communication, accountability, and continuous operational improvement.</p><p>Perform other duties as assigned.&nbsp;</p><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Business Administration or Related Field<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 6 years of experience working with healthcare data, EDI transactions, claims data operations, or managed-care administrative systems.</p><p>At least 5years of experience in leading, supervising and/or managing staff.</p><p>Experience with system integrations, data migrations, or large-scale technical implementations.</p><p>Demonstrated experience leading complex issue resolution and root cause analysis efforts.</p><p>Experience leading teams, projects, initiatives, or cross-functional groups</p><p><strong>Preferred:</strong></p><p>Experience developing test cases, leading UAT, or supporting system configuration changes.</p><p>Experience with commercial health plan operations or delegated partner management.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong knowledge of HIPAA-standard EDI transactions and healthcare data structures.</p><p>Knowledge of MOOP accumulators, authorization workflows, and EOB data flows.</p><p>Familiarity with claims adjudication rules, cost-share logic, and benefit application.</p><p>Proficiency in SQL, Access, Excel, and related reporting or analysis tools.</p><p>Ability to interpret and produce BRDs, FRDs, process flows, and technical documentation.</p><p>Strong analytical, problem-solving, and system-thinking skills.</p><p>Strong interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment. Ability to guide and support team members.</p><p>Excellent attention to detail and ability to manage multiple priorities and tight deadlines.</p><p>Excellent ability to set clear goals, develop strategic plans to achieve those goals, and inspire others to work towards a shared vision.</p><p>Skilled in mediating disputes and resolving conflicts in a fair and constructive manner.</p><p>Ability to develop and manage budgets, forecast future financial outcomes, and make informed decisions about resource allocation.</p><p>Demonstrated ability to make informed decisions.</p><p>Excellent verbal, written communication, and presentation skills.</p><p>Deep understanding of the industry, market dynamics, and organizational operations to identify opportunities and navigate challenges.</p><p>Strong ability to analyze market trends, anticipate future changes, and develop long-term strategies that align with the company's goals.</p><p><strong>Preferred:</strong></p><p>Working knowledge of relational databases, system interfaces, or data transformation logic.</p><p>Experience with delegated entity data submissions or clearinghouse integrations.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Claims, Insurance                                                    </p>

Senior Manager, Electronic Data Interchange and Claims Data Operations

<p><b>Salary Range:&nbsp;</b>&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Senior Manager, Payment Integrity (PI) Operations, manages and leads critical components of L.A. Care’s enterprise Payment Integrity program, overseeing the design, execution, and continuous refinement of pre-payment and post-payment accuracy activities. This position integrates operational management with analytic, regulatory, and contract-driven development to prevent inappropriate payments, strengthen upstream controls, and ensure accurate financial outcomes across all lines of business.</p><p>The Senior Manager manages multi-functional teams responsible for prospective edit development, clinical and non-clinical pre-payment reviews, retrospective audits, overpayment/underpayment identification, recovery operations, and pipeline management. This position ensures PI programs are executed consistently, documented clearly, and aligned with regulatory, contractual, and financial expectations.</p><p>The Senior Manager works closely with cross-functional stakeholders to translate insights into actionable system changes and preventive modifications. The Senior Manager serves as the operational driver for Payment Integrity interventions, ensuring programs scale effectively, are audit-ready, and deliver measurable reductions in inaccurate or wasteful spend.</p><p>Manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.&nbsp; Responsible for driving performance to ensure that the team can lead high-level decisions that impact on the success of L.A. Care.&nbsp; Oversees the development, implementation, administration, and maintenance of the department's programs, policies, and procedures. Responsible for driving management and performance to ensure that the team can lead high-level decisions that impact on the success of L.A. Care.</p><p>Collaborate closely with executive/ senior management to establish goals that align with the company’s mission and vision.</p><h4>Duties</h4><p>Leads daily operations of pre-pay and post-pay PI activities, ensuring accuracy, timeliness, and effective case management. Oversees prospective review programs including clinical editing, code auditing, algorithm-driven controls, and provider contract/benefit interpretation. Ensures post-pay functions, including data mining, recovery validation, provider outreach, and reconciliation, are accurate, transparent, and compliant. Establishes standardized workflows, documentation, and quality review expectations across all PI teams. Ensures Payment Integrity operates as a disciplined, analytically driven, and preventive control function.</p><p>Strengthens the reliability of claims processing, increases automation and cost avoidance, manages complex PI workflows, and translates regulatory and contract-driven requirements into systematic, sustainable accuracy improvements.</p><p>Oversees development, refinement, and implementation of new edits, rules, and clinical/non-clinical logic that reduce future payment errors. Translates regulatory updates, provider contract terms, benefit changes, and emerging industry standards into edit or algorithm recommendations. Manages the PI pipeline of prospective initiatives, ensuring strong prioritization, impact modeling, and timely deployment. Partners with key stakeholders to implement upstream corrections and reduce recurring defects. Ensures prospective controls improve auto-adjudication, accuracy, and reduction of rework.</p><p>Oversees identification and validation of overpayments and underpayments from solicited/unsolicited sources, analytics, and vendor partners. Ensures recoveries follow compliant workflows, including provider notification, appeal support, repayment management, and financial reconciliation. Ensures post-pay insights translate into upstream corrective actions, edit changes, or preventive improvements. Oversees development of operational processes that strengthen coordination between internal recovery teams and external vendors.</p><p>Directs analytic and data mining efforts to detect billing anomalies, emerging risk patterns, and high-impact cost avoidance opportunities. Partners with enterprise analytics to refine predictive modeling, trending dashboards, and reporting frameworks. Ensures analytical findings convert into operational interventions, policy updates, or system changes. Identifies high-risk providers, services, or claims behaviors requiring new controls or deeper review.</p><h4>Duties Continued</h4><p>Ensures PI programs align with federal, state, and contractual requirements for all lines of business. Interprets regulatory updates and directs teams to integrate changes into rules, workflows, and edit development. Ensures that benefit structures, contract terms, and pricing methodologies are correctly reflected in both pre- and post-pay activities. Partners with Compliance and SIU on cases requiring heightened review or escalated investigation.</p><p>Oversees operational execution of vendor-driven PI programs, ensuring strong Service level agreement (SLA) performance, validated results, and accurate financial reporting. Supports vendor onboarding, implementation, testing, and algorithm or rule customizations. Ensures internal teams coordinate effectively with external partners across pre-pay and post-pay programs.</p><p>Partners with cross-functional key stakeholders to resolve system issues and strengthen upstream accuracy. Serves as an advisor to internal partners on PI trends, risk areas, provider behavior insights, and recommended control changes. Ensures PI findings are shared proactively and used to influence broader operational and configuration improvements.</p><p>Manages staff and the day-to-day activities in the department. Participates in the department budgeting process.&nbsp; Responsible for scheduling, training, performance, corrective actions, mentoring, developing of the team(s). Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals. Mentors and develops staff, building technical and problem-solving skills across the team.</p><p>Implements and provides guidance to the departmental and organizational processes and policies and works with senior and/ or executive management to define, prioritize, and develop projects and programs.</p><p>Responsible for Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.</p><p>Responsible for overseeing and managing the budgets of their respective departments.</p><p>Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval.</p><p>Plans and implements systems and procedures to maximize operating efficiency and achieve strategic priorities.</p><p>Perform other duties as assigned.</p><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Business Administration or Related Field<h4>Experience</h4><p><strong>Required:&nbsp; </strong></p><p>At least 6 years of Payment Integrity, Program Integrity, medical cost containment, Fraud Waste and Abuse (FWA), data mining, claim accuracy, or related experience.</p><p>At least 5 years of experience in leading staff, Supervising and/or managing staff.</p><p>Experience leading teams, projects, initiatives, and cross-functional groups.</p><p>Experience in Medicaid, Medicare, and Commercial managed care lines of business.</p><p>Experience in pre-pay and/or post-pay review, edit development, recovery operations, or claim logic development.</p><p>Experience interpreting provider contracts, payment methodologies, and managed care benefit structures.</p><p>Experience handling complex claim review, root-cause evaluation, and adhering to regulatory TAT requirements</p><p>Experience working with COB and Third-Party Liability (TPL) claims in a managed care setting.</p><p>Experience with vendor-managed PI programs.</p><p><strong>Preferred:</strong></p><p>Experience applying predictive analytics or algorithm-based PI solutions.</p><p>Experience with SQL, BI tools, or data mining platforms.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong understanding of adjudication, coding, and the application of Division of Financial Responsibility (DOFR) to claims processing.</p><p>Extensive knowledge of Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), International Classification of Diseases (ICD)-10, DRG/ Ambulatory Payment Classification (APC), and pricing methodologies.</p><p>Understanding of benefit interpretation, contract terms, and payment rules.</p><p>Strong analytical, investigative, financial, and operational skills.</p><p>Exceptional written and verbal communication skills, including executive communication and the ability to translate technical findings into actionable recommendations.</p><p>Advanced project leadership, workflow management, and prioritization skills.</p><p>Ability to collaborate with internal and external stakeholders at all levels.</p><p>Proven problem-solving skills and ability to translate knowledge to the department.</p><p>Strong interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment. Ability to guide and support team members.</p><p>Excellent ability to set clear goals, develop strategic plans to achieve those goals, and inspire others to work towards a shared vision.</p><p>Skilled in mediating disputes and resolving conflicts in a fair and constructive manner.</p><p>Must have a deep understanding of financial principles.</p><p>Ability and excellent knowledge in developing and managing budgets, forecasting future financial outcomes, and making informed decisions about resource allocation.</p><p>Demonstrated ability to make informed decisions.</p><p>Strong verbal, written communication and presentation skills.</p><p>Deep understanding of the industry, market dynamics, and organizational operations to identify opportunities and navigate challenges.</p><p>Strong ability and knowledge to analyze market trends, anticipate future changes, and develop long-term strategies that align with the company's goals.</p><p><strong>Preferred:</strong></p><p>Knowledge of SIU/FWA methodologies and risk indicators.</p><p>Experience with SQL, BI tools, or data mining platforms.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Certified Professional Coder (CPC) designation by the American Academy of Professional Coders<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Medical Coding, Claims, Medicare, Medicaid, Healthcare, Insurance                                                    </p>

Senior Manager, Payment Integrity Operations

The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers.&nbsp; This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way. &nbsp;<p></p><p></p><h1><b>Lead the Future of Automotive Retail.</b></h1><p>At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.</p><h1><b>Why You’ll Love Working Here:</b></h1><ul><li><p>National scale with entrepreneurial spirit</p></li><li><p>Inclusive culture and diverse leadership</p></li><li><p>Competitive compensation and benefits</p></li><li><p>Opportunities to make a real impact</p></li><li><p>Our values and culture</p></li></ul><h1><b>What We’re Looking For:</b></h1><ul><li><p>Proven leadership experience</p></li><li><p>Strategic thinking and execution skills</p></li><li><p>Passion for innovation and people development</p></li></ul><p>Explore leadership opportunities at AutoNation today.</p><h1>What are the day-to-day responsibilities?</h1><ul><li><p>Leading yourself and the team in a way that supports AutoNation’s Vision and Mission</p></li><li><p>Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit</p></li><li><p>Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes</p></li><li><p>Driving the business through a high-level of involvement in the day-to-day operations</p></li><li><p>Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store</p></li><li><p>Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase</p></li><li><p>&nbsp;Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience</p></li><li><p>Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing</p></li><li><p>Appraising vehicles for trade</p></li><li><p>Managing all three areas of customer traffic: &nbsp;Showroom, E-Commerce, and Phones</p></li><li><p>Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory</p></li><li><p>Assisting in managing controllable expense elements for the New and Used Vehicle Departments</p></li><li><p>Analyzing the business to determine shortfalls and developing action plans to improve performance</p></li></ul><h1>How will I know if I am successful?</h1><ul><li><h1>The performance of a Sales Manager is measured by achieving:</h1></li><li><p>Targeted e-lead conversions to appointments</p></li><li><p>Targeted unit sales and gross profit</p></li><li><p>Targeted Associate retention</p></li><li><p>Targeted Customer Satisfaction Index</p></li></ul><h1>What are the requirements for this job?</h1><ul><li><p>High School diploma or equivalent</p></li><li><p>Proven success in eCommerce automotive sales</p></li><li><p>Proven leadership ability to mentor and train others</p></li><li><p>Ability to set and achieve targeted goals</p></li><li><p>Ability to drive an exceptional Customer experience</p></li><li><p>Demonstrated communication and interpersonal skills</p></li><li><p>Organization and follow-up skills</p></li><li><p>Experience and desire to work with technology</p></li><li><p>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</p></li></ul><h1>What are the opportunities for career growth?</h1><ul><li><p>Our Sales Managers have a few options for career growth and development after success in this role. &nbsp;Opportunities may include:</p></li><li><p>Used Vehicle Manager</p></li><li><p>Financial Services Director</p></li></ul><p></p><p></p><p>Compensation: $4,800 - $17,941 Monthly</p><p></p><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p></p><p></p><p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br>&nbsp;</p><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

AutoNation

Sales Manager - AN Land Rover South Bay

<p><strong>Join the Clean Energy Revolution</strong></p><p>Become a <strong>Accounts Payable Specialist</strong>at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll facilitate payment-related activities, ensuring compliance with company financial policies for the Claims Department. As a&nbsp;<strong>Accounts Payable Specialist</strong>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4><b>Responsibilities</b></h4><ul><li>Reconciles accounts payable total and general ledger with other applicable records (e.g., subsidiary vendors' ledger).</li><li>Assists reconciling monthly statements and transactions for accounting records and ledgers.</li><li>Analyzes invoices such as non-PO transactions expense reports for payment eligibility and accuracy.</li><li>Collects invoices to ensure proper authorization, adherence to SCE policies, and accuracy.</li><li>Maintains proper documentation of purchases for use in periodic audits and tax preparation.</li><li>Ensures payment terms and vendor agreement compliance by processing payments accurately and timely.</li><li>Supports the growth of SCE by implementing new controls and procedures and following existing procedures.</li><li>Ensures timely and accurate payments; oversees cash ﬂow reporting.</li><li>Analyzes ﬁnancial data/KPIs to identify trends and provides recommendations aimed at identifying potential improvement opportunities.</li><li>Properly handles and codes invoices to maintain inventory records and general ledger expense accounts by preparing guidelines.</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, ﬁnancial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, conﬁdential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4><b>Minimum Qualifications</b></h4><ul><li>Three or more years of experience with reconciliation of accounts payable and general ledger with other applicable records.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience with SAP and/or SCE Systems</li><li>Experience processing claims and workers’ compensation payments</li><li>At least two year of data analytics experience</li><li>Ability to show strong attention to detail and accuracy</li><li>Demonstrated ability to adapt to changing priorities and take initiative when faced with new challenges.</li></ul><p><strong>Additional Information</strong></p><ul><li>This position’s work mode is&nbsp;<strong>hybrid.&nbsp;</strong>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>Relocation does not apply to this position.</li></ul><p><strong>About Southern California Edison</strong></p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Southern California Edison

Accounts Payable Specialist

<p>Reporting directly to the Vice President, Financial Aid, in a multi-faceted, multi-location academic and corporate setting, the Director, Default Management is responsible for managing the default management function that includes, but is not limited to: managing cohort default prevention and reporting for both American Career College and West Coast University, supervising, training, and motivating the Default Management staff to provide excellent customer service to student loan borrowers, collaborating with campus Financial Aid Directors to provide loan counseling oversight, training, and guidance to campus financial aid staff, coordinating loan entrance and exit counseling workshops at all campuses, maintaining reports of students entering repayment and delinquency for appropriate outreach, managing outreach assignments to default management specialists, and developing and maintaining relationships with loan servicers to facilitate resolution of student or data problems.</p><p>&nbsp;</p><p><strong>Essential Functions and Responsibilities</strong></p><ul type="disc"><li>Performs all duties of Default Management Specialists in addition to the duties listed separately in this section.</li><li>Provides daily oversight and supervision of Default Management Specialists and Default Management Supervisor.</li><li>Prepares performance reviews, communicates goals, and provides appropriate feedback on performance in accordance with institutional guidelines and standards. Assists with employee recruitment and hiring.</li><li>Provides training on student loan borrowing, counseling, and repayment, and collections for new and existing Default Management Specialists and campus financial aid staff.</li><li>Accesses reports from the National Student Loan Data System, private lenders, DOE servicers, and Borrower Connect to monitor borrowers in repayment and delinquencies. Reviews, analyzes and researches data and resolves errors appropriately. Maintains detailed records of borrowers and outreach efforts for both American Career College and West Coast University borrowers.</li><li>Monitors performance of Default Management Specialists to ensure that outreach is appropriate, effective, and in compliance with federal, state, and institutional rules and regulations. Assigns, monitors and reviews time spent on callings, e-mails, internet social networking by staff. Ensures tasks delegated are completed accurately and in timely fashion, and are appropriately documented in CampusVue.</li><li>Trains campus Financial Literacy staff on student loan entrance counseling presentations, graduate exit counseling presentations, and other financial outreach to student borrowers. Develops loan counseling materials and PowerPoint presentations for campuses.</li><li>Schedules graduate exit counseling workshops at each campus and maintains calendar of new student orientations and graduate workshops for all campus locations. Ensures that counseling sessions are provided within 30 days of graduation date to all upcoming grads. Monitors Experian, Accurint, and Borrower Connect billing for accuracy and appropriate allocation and submission to Accounting.</li><li>Performs other duties as assigned.</li></ul><p>&nbsp;</p><p><strong>Required Education, Certifications, and Licensures</strong></p><ul type="disc"><li>Bachelor's Degree from an Accredited University or College</li><li>Cannot be in default on a federal loan or owe repayment of a federal grant.</li><li>Valid California Driver's License required.</li></ul><p><strong>&nbsp;</strong></p><p><strong>Required Experience and Skills</strong></p><ul type="disc"><li>Five to seven years of default management or collections experience.</li><li>Two years supervisory or managerial experience.</li><li>Experience with MS Office, with expertise in MS Excel required.</li><li>Excellent analytical and organizational skills.</li><li>Ability to analyze financial data and prepare financial reports, statements, and projections.</li></ul><p><strong>&nbsp;</strong></p><p><strong>Preferred Education, Certifications and Licensures Preferred Experience and Skills</strong></p><ul type="disc"><li>5+ years' experience as a default management specialist</li><li>5+ years of management experience</li><li>Bilingual English/Spanish</li><li>Thorough knowledge of federal Title IV student loan programs preferred.</li></ul><p>&nbsp;</p><p>#LI-AM1</p><p><strong>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.</strong></p><p>At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.</p><p><em>West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.</em></p>

West Coast University

Director, Default Management

<h4><b>Summary of Position</b></h4><p>Lionsgate has an immediate opening for a Director, Finance – SAP ERP &amp; Process Improvement &amp; Governance. This person will lead finance process design and governance in SAP S/4HANA, including Procure-to-Pay (P2P), Master Data Governance (MDG), and Intercompany Matching &amp; Reconciliation (ICMR). The role ensures timely quarter closes, accurate SEC reporting, robust SOX controls, and successful external audits.</p><p>This person will also be a key leader on finance and accounting projects for senior management, including M&amp;A activities, due diligence and integration, capital and debt offerings, process improvement, and system implementations. The role will act as business owner for SAP finance capabilities and drive continuous improvement.</p><h4><b>Responsibilities</b></h4><ul><li>Key GL owner for SAP S/4HANA finance landscape (FI/CO) and integration with P2P/MM and AP processes.</li><li>Lead Procure-to-Pay process improvements and automation utilizing best in class tools and practices.</li><li>Establish SAP Master Data Governance (MDG) for Business Partners, GL accounts, cost/profit centers; internal orders, project systems, title master and enforce data standards and workflows.</li><li>Manage intercompany processes using SAP ICMR: configure matching rules, variance workflows, and auto postings to accelerate close.</li><li>Enable Group Reporting integration for consolidations and intercompany eliminations.</li><li>Implement SOX and internal controls in SAP: user access, segregation of duties, and audit dashboards using SAP GRC.</li><li>Serve as product owner for SAP finance enhancements: requirements, testing, cutover, training, and hypercare.</li><li>Drive continuous improvement using SAP Signavio for process mining and KPI tracking.</li><li>Oversee accounting for joint ventures and subsidiaries with unique reporting requirements.</li><li>Coordinate quarterly close readiness and ensure timely SEC filings and successful audits.</li><li>Partner with FP&amp;A and Tax for accurate intercompany and royalty accounting.</li><li>Act as signatory on designated bank accounts and align bank integrations with SAP payment processes.</li></ul><h4><b>Qualifications and Skills</b></h4><ul><li>Bachelor’s degree in Accounting, Finance, or Information Systems; CPA preferred.</li><li>5+ years of relevant experience.</li><li>Expertise in SAP ECC, SAP S/4HANA Finance (FI/CO) and integration with P2P/MM and AP.</li><li>Experience implementing SAP MDG and Business Partner governance.</li><li>Knowledge of SAP ICMR and Group Reporting for intercompany and consolidation.</li><li>Strong understanding of SOX controls and SAP GRC Access Control.</li><li>Systems design and implementation experience, including testing, conversions and change management.</li><li>Strong US GAAP knowledge and advanced Excel skills.</li><li>Excellent communication and collaboration skills; ability to work under tight deadlines.</li><li>Advanced SAP reporting skills across ECC and BW and Report Painter.</li><li>Ability to navigate and work in a fast pace environment, multitasking on many initiatives across global locations.&nbsp;</li><li>Proven track record for implementing process improvements and technology across global organizations.</li><li>International accounting and Media and Entertainment experience preferred.</li></ul><h4><b>Nice to Haves</b></h4><ul><li>Experience with Central Finance and multi-ERP integration.</li><li>Public accounting experience.</li></ul><h4><b>About Lionsgate</b></h4><p>Lionsgate (NYSE: LION) is one of the world’s leading standalone, pure play, publicly traded content companies. It brings together diversified motion picture and television production and distribution businesses, a world-class portfolio of valuable brands and franchises, a talent management and production powerhouse and a more than 20,000-title film and television library, all driven by the studio’s bold and entrepreneurial culture.</p><h4><b>Our Benefits</b></h4><ul><li>Full Coverage – Medical, Vision, and Dental</li><li>Work/Life Balance – generous sick days, vacation days, holidays, and Impact Day</li><li>401(k) company matching</li></ul><h4><b>Compensation</b></h4><p>$140,000 – $150,000</p><h4>EEO Statement</h4><p><em>Lionsgate is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Lionsgate will provide reasonable accommodations for qualified individuals with disabilities. Lionsgate will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law. &nbsp;</em></p>

Lionsgate

Director, Finance - SAP ERP & Process Governance

<h3>Job Description:</h3><h3>Relationship Manager</h3><p>As a Relationship Manager, you will be facilitating relationships with Fidelity’s most valuable clients. Through your honesty and integrity, we know you will inspire client dedication and engagement in order to develop long-lasting, positive relationships with Fidelity. You will learn how to nurture a book of business and successfully find opportunities to add value to the relationship. You will see your impact on the business and have rewarding interactions with clients every single day. </p><h3>The Expertise We’re Looking For</h3><ul><li>FINRA Series 7 &amp; 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire</li><li>1-3 years in financial services with an emphasis in providing an excellent customer experience</li><li>Planning experience and knowledge of financial markets and products</li><li>Strong social skills and the ability to deliver highly personalized service to each client</li><li>Ability to find success in a dynamic, deadline driven, and detailed compliance environment</li><li>Ability to think creatively and be comfortable making decisions with the support of your team</li><li>Degree and/or other professional certifications are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Purpose of Your Role</h3><p>The Relationship Manager is a pivotal role within the branch team responsible for fostering client relationships and finding opportunities to deepen the relationship in meaningful ways. You will keep the Financial Consultants organized and ensure the daily work is carried with the client’s needs top of mind.</p><h3>The Skills You Bring</h3><ul><li>You are able to facilitate setting targeted appointments that improve engagement with clients</li><li>You are client oriented and bring great perspective on financial planning</li><li>You have a vested interest in being an advocate for your clients</li><li>You are professional with a polished communication style compatible with high net worth clientele</li><li>Being coachable, collaborative, and curious are your "go to" attributes</li></ul><h3>Our Investments in You</h3><h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!</h3><h3>The Value You Deliver</h3><ul><li>You are key to the Fidelity relationship strategy</li><li>Deepening client relationships through long term mentorship</li><li>Collaborating with the Relationship Manager team company wide</li><li>Being responsible for the client contact strategy</li><li>Building long-lasting meaningful relationships with clients</li></ul>The base salary range for this position is $61,000 - $80,000 per year. <p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</p><p>Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. </p><p><br>We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.</p><p>Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Relationship Management

Fidelity Investments

Relationship Manager - Century City, CA

<p><strong>Los Angeles, CA – Seeking Studio Manager</strong></p><p>Join our team as a Studio Manager at MOOV Health &amp; Wellness, where we are focused on outpacing aging through a physician-guided, personalized approach to wellness. In this role, you will assess, plan, implement, evaluate, and interact with patients to provide and coordinate healthcare services and elevate patient experience. If you’re passionate about wellness and want to make a meaningful impact on people’s lives, we’d love for you to join our team.</p><p><strong>The Opportunity</strong></p><ul><li>Serve as the site operations business partner to the Medical Director in a collaborative dyad model.</li><li>Oversee daily operations of the health and wellness studio, ensuring smooth and efficient functioning.</li><li>Manage scheduling and staffing to ensure appropriate coverage and optimal use of resources.</li><li>Maintain a clean, safe, and welcoming environment for clients and staff.</li><li>Develop, implement, and enforce policies and procedures to ensure compliance with health and safety regulations.</li><li>Coordinate and manage class schedules, workshops, and special events.</li><li>Monitor inventory levels of equipment, supplies, and retail products, and place orders as needed.</li><li>Manage vendor relationships and negotiate contracts for services and supplies in coordination with the Procurement Team.</li><li>Conduct regular inspections and maintenance of equipment to ensure proper functioning.</li><li>Handle customer inquiries, feedback, and complaints in a timely and professional manner.</li><li>Collaborate with the marketing team to develop and implement promotional activities and campaigns.</li><li>Communicate and report updates and financial review to the senior management and investment teams.</li><li>Analyze studio performance metrics and implement strategies to optimize efficiency and profitability.</li><li>Prepare and manage budgets, monitor expenses, and generate financial reports.</li><li>Train and supervise studio staff, providing guidance, coaching, and performance evaluations.</li><li>Foster a positive and collaborative work environment, promoting teamwork and staff morale.</li><li>Stay updated on industry trends, emerging practices, and new developments in health and wellness.</li><li>Participate in professional development activities to enhance knowledge and skills in studio management.</li><li>Collaborate with the studio team and external partners to ensure seamless integration of services.</li><li>Maintain accurate records and documentation related to studio operations.</li><li>Manage studio team providing leadership, guidance, and support in collaboration with Medical Director.</li><li>In coordination with the Recruiting and Onboarding team, recruit, hire, and onboard new staff members, ensuring a strong and qualified team.</li><li>Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional growth.</li><li>Develop and implement training programs to enhance staff skills, knowledge, and customer service abilities.</li><li>Foster a positive and inclusive work environment, promoting teamwork, collaboration, and staff morale.</li><li>Delegate tasks and responsibilities effectively, ensuring efficient workflow and optimal use of resources.</li><li>Schedule and coordinate staff shifts, ensuring appropriate coverage and adherence to studio policies.</li><li>Address and resolve any conflicts or issues among staff members in a timely and effective manner.</li><li>Provide ongoing coaching and mentorship to support staff development and career progression.</li><li>Stay updated on industry trends and best practices, sharing relevant knowledge and insights with the team to foster an inclusive and educational environment.</li><li>Support staff in maintaining professional certifications and licensures, providing resources and encouragement for continued education.</li><li>Foster a culture of continuous learning and improvement, encouraging staff to stay up to date with industry advancements.</li><li>Promote a customer-centric approach among staff, emphasizing the importance of exceptional customer service and&nbsp;personalized care.</li><li>Collaborate with staff to develop and implement strategies to enhance customer experience and satisfaction.</li><li>Monitor staff performance and customer feedback to identify areas for improvement and implement necessary changes.</li><li>Organize team-building activities and staff engagement initiatives to promote a positive and cohesive work environment.</li><li>Serve as a role model for staff, exemplifying professionalism, integrity, and a commitment to health and wellness.</li><li>Empower and bolster the team to support the needs of the studio to the best of their personal abilities.</li><li>Maintain an ownership mentality that translates to a unified mission, vision and execution amongst team members.</li><li>Lead, motivate, and inspire studio team to deliver exceptional customer experiences.</li><li>Anticipate, identify and ensure client needs are being met in a friendly and professional manner.</li><li>Develop and implement customer service standards, policies, and procedures to ensure consistent and outstanding service.</li><li>Foster a customer-centric culture by emphasizing the importance of personalized care and attention to customer needs.</li><li>Train and mentor staff on effective customer service techniques, operating procedures, communication skills, and conflict&nbsp;resolution.</li><li>Monitor and evaluate customer feedback and satisfaction levels to identify areas for improvement and implement necessary changes.</li><li>Collaborate with cross-functional teams to enhance the customer journey and ensure seamless integration of services.</li><li>Develop and maintain relationships with customers and customer partners, providing personalized support and addressing any concerns or issues.</li><li>Stay current with industry trends and best practices related to customer experience in the health and wellness field.</li><li>Implement customer feedback mechanisms, such as surveys or focus groups, to gather insights and drive continuous improvement.</li><li>Utilize customer data and analytics to identify trends, preferences, and opportunities for enhancing the customer experience.</li><li>Collaborate with marketing and sales teams to develop customer-centric strategies and initiatives that drive loyalty and retention.</li><li>Collaborate with Clinical teams to ensure quality and standards of practice are met to meet customer expectations.</li><li>Act as a customer advocate within the organization, representing their interests and needs in decision-making processes.</li><li>Continuously strive to exceed customer expectations by implementing innovative approaches to enhance their overall experience.</li><li>Maintain a positive and welcoming environment for customers, ensuring cleanliness, comfort, and accessibility within the studio.</li><li>Handle customer escalations and resolve issues promptly and effectively, ensuring customer satisfaction and retention.</li><li>Conduct regular staff meetings and training sessions to reinforce the importance of customer experience and share best practices.</li><li>Monitor industry competitors and benchmark against customer experience standards to ensure the studio remains at the forefront of excellence.</li></ul><p><strong>Required Experience and Competencies</strong></p><ul><li>High School diploma or GED required.</li><li>Three (3) years of experience in management required.</li><li>Three (3) years in retail, med spa, healthcare, or hospitality operations required.</li><li>Bachelor’s Degree in a relevant field of study preferred.</li><li>Experience in healthcare startups preferred.</li><li>1-2 years of nursing experience in an urgent care, primary care or medical/health spa setting preferred.</li><li>Excellent verbal and written communication skills.</li><li>Competency in contract and vendor agreement negotiation.</li><li>Organized, accountable, and able to self-manage workload with respect to key priorities.</li><li>Produces consistent results and meets business goals.</li><li>High say: do ratio.</li><li>Works well within teams and individually.</li><li>Ability to influence, persuade, and win others over to achieve business goals.</li><li>Operates with integrity, honesty, and transparency.</li><li>Strong knowledge of health and wellness industry trends, practices, and standards.</li><li>Excellent leadership and managerial skills, with the ability to motivate and inspire a team.</li><li>Proficiency in managing daily studio operations, including scheduling, staffing, and resource allocation.</li><li>Strong customer service orientation, with the ability to deliver exceptional experiences and build client relationships.</li><li>Solid understanding of business principles, including budgeting, financial management, and profitability analysis.</li><li>Ability to develop and implement training programs to enhance staff skills and customer service capabilities.</li><li>Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.</li><li>Problem-solving and decision-making skills to address challenges and make informed business decisions.</li><li>Knowledge of health and safety regulations, ensuring compliance and creating a safe environment for clients and staff.</li><li>Ability to adapt to change, embrace innovation, and implement new strategies to enhance studio performance.</li><li>Strong interpersonal skills, with the ability to build and maintain positive relationships with staff, clients, and stakeholders.</li><li>Attention to detail and ability to maintain accurate records and documentation.</li><li>Self-motivated and proactive, with the ability to work independently and as part of a team.</li><li>Flexibility and adaptability to work in a dynamic and fast-paced environment.</li><li>Commitment to personal and professional growth, staying updated on industry advancements and best practices.</li><li>Emotional intelligence and the ability to effectively manage and resolve conflicts among staff and clients.</li><li>Strong computer skills, including proficiency in relevant software applications and platforms used in studio management.</li></ul><p>&nbsp;</p><p><strong>The Practice</strong></p><p><strong>MOOV Health and Wellness</strong></p><p>At MOOV, we believe that aging doesn’t have to mean slowing down. Our focus is helping individuals outpace aging by embracing a proactive approach to their health. Through a personal, pioneering, and physician-led approach, we offer solutions that promote physical, mental and emotional well-being, unlocking each member’s full potential.</p><p><strong>The Community</strong> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><ul><li>Los Angeles, California, is an iconic city that offers an unmatched blend of culture, entertainment, and opportunity, making it an incredible place to live and work.</li><li>Known as the entertainment capital of the world, it’s home to famous landmarks like the Hollywood Sign, the Getty Center, and the Griffith Observatory.</li><li>The city offers endless things to do, from exploring world-class museums and dining in vibrant neighborhoods to enjoying outdoor activities like hiking in the Santa Monica Mountains or relaxing on its stunning beaches.</li><li>Los Angeles has a Mediterranean climate, with warm, sunny summers and mild winters, ideal for year-round outdoor living.</li><li>Its diverse population, thriving arts scene, and robust job market across various fields create a dynamic environment.</li><li>With its blend of urban excitement and natural beauty, Los Angeles is truly a unique and inspiring place to call home.</li></ul><p><strong>Benefits &amp; Beyond*</strong></p><p>MOOV cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.</p><ul><li>Superior health plan options.</li><li>Medical, dental, vision, HSA/FSA, life coverage, and more.</li><li>401(k) retirement savings plans.</li><li>Generous paid time off.</li><li>Voluntary benefits and family planning support.</li><li>Professional and career development programs.</li><li>Employee Assistance Program (EAP).</li><li>Wellness program.</li><li>Commuter benefits.</li><li>Student loan refinancing discounts.</li></ul><p>*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.</p><p>Salary range for this role is $35 per hour. Please speak with a recruiter for more information.</p><p>MOOV does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. MOOV is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.&nbsp;</p><p><strong>Applicants only. No agencies please.</strong></p>

501 Jobs in Long Beach, CA, USA