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<h3>Job Description:</h3>The RoleReporting to Strategic Adviser’s Vice President, Managed Accounts Investment Solutions, the position will be a catalyst in the growth of managed accounts product including our dedicated mutual fund line-up that are the foundation of our advice solutions and investment capabilities within SAI.The Senior Manager, Managed Accounts Investment Solutions will assist in the development and execution of managed account product initiatives while continuously improving and supporting our current product offerings.An important role is to act as liaison between SAI investment professionals and key product, sales and service, communications, legal and compliance business partners. Effectively turning transforming our investment capabilities into clear and powerful value drivers for clients!Finally, you will lead the board reporting process of the Strategic Advisers multi-manager funds. You will also provide portfolio, performance and competitor profiles, analysis, and insight.In this role you will be part of a diverse, collaborative, and adaptive team tasked with helping grow Fidelity’s advice solutions in the marketplace! We are seeking candidates who like to work in an agile and future-thinking organization who values positive change agents with an unwavering commitment to wowing our customers.Primary ResponsibilitiesThe Senior Manager responsibilities within Strategic Advisers managed account offerings/capabilities will contribute to several exciting areas of the business.<ul><li>Provide business analysis and project management support which will assist in the definition of investment solutions that meet identified customer/market needs; and represent investment team needs in platform/implementation efforts to bring new capabilities and products to market</li><li>Contribute to product launches by assisting in representing the investment team to communicate the investment process, investment philosophy, portfolio construction positioning and messaging, representative training, as well as thought leadership</li><li>Provide ongoing product support in the form of communications and positioning of investment process and methodology, as well as facilitation of client exceptions, reporting/analysis enhancements, ad hoc channel requests and Board preparation for the PAS-dedicated multi-manager and underlying dedicated Fidelity SAI funds</li><li>Deliver competitive analysis and insights of the Managed Accounts marketplace by monitoring the performance, product enhancements, and product development of selected key competitors</li><li>Communicate the investment philosophy, process, resources and results to internal partners and will work closely with product professionals across Fidelity's distribution channels to support product positioning, product marketing, and product development</li><li>Generate valuable, decision-support reporting for internal and external audience to shape the future of our business and offerings</li></ul>The Skills and Expertise You Bring<ul><li>Four (4+) plus years of financial services experience, preferably in product management, product development or product strategy roles</li><li>Experience with mutual funds across multiple asset classes</li></ul><ul><li>Interpersonal and Influencing skills required along with confirmed ability to successfully engage with all levels of management across multiple business units.</li><li>Communication Skills and the ability to clearly, concisely and persuasively present complex proposals, issues and arguments, both in writing and verbally.</li><li>Analytical and Critical Thinking Skill required ensuring analyses are thoroughly vetted and sound</li><li>Project Management skills required to efficiently drive projects across the company and run critical dependencies</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>Certifications:</h3><h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior Manager - Managed Accounts Investment Solutions

<h3>Job Description:</h3>As a member of Workplace Investing Client Service Operations group, the Engineering &amp; Automation team offers a dynamic application development team that is responsible for the development and maintenance of technology and automation solutions supporting Fidelity's retirement investment business. The Expertise We’re Looking For<ul><li>3-5 years of VBA (Visual Basic for Applications) software development experience</li><li>Bachelor's degree in Information Systems, Computer Science or Information Technology preferred</li><li>Exposure to VB.NET and C# a plus</li></ul>The Purpose of Your RoleThe Engineering &amp; Automation Team offers a dynamic application team that is rapidly developing new applications and tools which will immediately impact the efficiency and quality of the business operations teams. The skillsets we are targeting are Microsoft VBA development and SQL Server, however experience in other technologies is a plus.The Skills You Bring<ul><li>You have proficiency with VBA (Excel and Outlook) and SQL Server.</li><li>You have proficiency with consuming webservices, API’s and database via VBA</li><li>You have expertise in automating a variety of process types with macros</li><li>You have experience with SQL scripts/stored procedures and relational databases</li><li>You are knowledgeable with a System Development Life Cycle</li><li>You have expertise with Microsoft Office suite</li><li>Strong communication skills, strong organization skills, and ability to multi-task</li></ul>The Value You Deliver<ul><li>Performing technical and functional analysis, and contributes to systems design for applications</li><li>Developing application enhancements of moderately complex scope</li><li>Supporting user acceptance and unit level testing, and performs unit and integration testing</li><li>Developing clear and concise documents</li><li>Providing application support, problem diagnosis, and resolution</li></ul>How Your Work Impacts the OrganizationYou are a highly motivated self-starter Software and Automation Engineer with strong technical aptitude to provide development and support for multiple small to medium complex business applications. You will have previous application development experience, strong communication skills, strong organization skills, and the ability to effectively multi-task. You will become a strong team player as well as be able to work well independently. You will be responsible for designing, developing, implementing, and maintaining applications with a minimal level of direction.Company OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.comFidelity Investments is an equal opportunity employer.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Software Engineer (VBA Developer)

<h3>Job Description:</h3>The RoleThe Director of FI Commercial Discovery is responsible for connecting the dots across insights, strategy, and execution to uncover and activate new revenue opportunities. By partnering closely with business leaders and cross-functional teams, this role drives the discovery, testing, and scaling of commercial initiatives for Fidelity Institutional while deepening client understanding through structured intelligence efforts.Your primary area of focus in this role will be to lead the full lifecycle of commercial experimentation, from idea generation and test design to execution and analysis. You will be a strategic connector, linking insights, business needs, and market dynamics to uncover untapped commercial opportunities. It will be essential to use market insights to inform commercial ideation and ensure initiatives are grounded in real client needs and behaviors.You will:<ul><li>Partner with business stakeholders to co-create and implement revenue-generating initiatives, embedding them into existing processes, optimizing workflows, or launching new programs.</li><li>Collaborate across business functions to drive innovative but also executable and scalable ideas to action.</li><li>Expand and mature the constellation of client listening posts to generate actionable insights. Includes partnering with Specialist Team insight delivery process to pull intelligence into cycle of thought leadership development.</li><li>Support dynamic profiling efforts to improve segmentation, personalization, and client engagement strategies.</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor’s degree required, Master’s degree preferred with 10+ years of business development, product management, consulting or related experience within the financial services industry</li><li>Bring an intrapreneurial and client-centric approach with experience building new capabilities within established organizations</li><li>Strong understand of the intermediary and institutional financial markets, investment products and distribution channels</li><li>Ability to lead through partnership and influence across functions. Experience driving alignment with client-facing associates including sales and relationship managers, marketing and product teams.</li><li>Strong organizational skills to manage multiple initiatives and drive them to completion.</li><li>Proven ability to move from concept to action, even in environments with limited direct control.</li><li>You can work with ambiguity and uncertainty, uncover opportunities through data analysis and analytics and identify market opportunities and unmet client needs</li><li>Proficiency in survey design, client feedback tools, analysis techniques, business statistics and insight generation</li><li>Note: Fidelity will not provide immigration sponsorship for this position.</li></ul>The Team The Market Intelligence &amp; Commercialization team brings together deep industry knowledge focused on elevating relevant market and competitive insights within the intermediary and institutional financial markets with a process to systematically identify and act on both near- and long-term commercial opportunities. We are focused on a culture of learning and value action, expertise, innovation, and connectivity<h3>Certifications:</h3><h3>Category:</h3>MarketingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director of FI Commercial Discovery

<h3>Job Description:</h3><h3>This role requires you to live in the Greater Seattle, WA area in order to service local client companies on their campuses in person 4-5 days a week.</h3>Put your expertise in retirement planning to work every dayThe Expertise We’re Looking For<ul><li>Series 7 &amp; Series 63 licenses required</li><li>2+ years of experience in a customer service or sales role preferred</li><li>Knowledge of tax exempt retirement products and services highly desirable</li><li>Previous phone center experience preferred</li><li>Demonstrated ability to deliver exceptional customer results</li></ul>The Purpose of Your RoleRetirement Planners play a critical role in driving customer loyalty so our Tax Exempt retirement plan participants choose to become Fidelity customers for life. They will be responsible for helping our workplace participants better understand and maximize their plan benefits and provide the education and guidance they need to make their own informed decisions.The Skills You Bring<ul><li>Your comprehensive understanding of the current market, economy, &amp; economic trends</li><li>Your robust consultative, influencing and communication skills</li><li>Proven capability to be proactive and demonstrate initiative</li><li>Strong time management and prioritization skills</li><li>Your receptiveness to feedback and willingness to adapt to change</li></ul>The Value You Deliver<ul><li>Onboarding new participants into their workplace plans by providing education on their company’s match and savings as well as fundamental guidance to help with choosing their investment strategy</li><li>Supporting consolidation inquiries by proactively asking participants about prior workplace plans and other outside investments and offering suitable solutions to meet the customers’ needs</li><li>Actively engaging Tax Exempt Market retirement plan participants in a needs based analysis to identify appropriate solutions that will compliment and support their overall retirement plan</li><li>Leverage guidance offering and appropriate tools to assist customers with their retirement readiness</li><li>Applying consultative selling skills to customer interactions to identify suitable solutions and guidance while acquiring, retaining and developing assets</li><li>Understanding and articulating Fidelity Viewpoints to provide general education to clients</li><li>Identify opportunities to provide more complex guidance and partner with other Retirement Planner associates as appropriate</li></ul>How Your Work Impacts the OrganizationThe Regional Center Retirement Planner provides education and support for our workplace participants. You’re tasked with creating awareness around retirement readiness and influencing our customers to take action to improve their personal retirement situation. You’re providing value to Fidelity in a variety of ways including increasing cash flow through increasing deferrals and driving crossover customers that creates Personal &amp; Workplace Investment flows.The base salary range for this position is $78,000 - $115,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3><h3>Category:</h3>Sales

Workplace Financial Consultant - Seattle, WA

<h3>Job Description:</h3>Associate Billing AnalystThe Associate Billing Control Analyst position acts as an overseer, a consultant and key business partner to our FundsNetwork, FIAM, Clearing and Custody Business partners and Billing team and liaisons with the Risk and Compliance professionals with the overall goal of ensuring a high level of accuracy in billing and compliance with key controls.The billing unit within Fidelity Institutional business group supports relationship management teams, client service teams, pricing and sales teams, and various product teams. Candidates are responsible for timely review of key control steps within the process, validation of accuracy in billing set up and working with product teams on upstream data validation.<h3>The Expertise and Skills You Bring</h3><ul><li>Bachelor's Degree Required (Finance/Accounting Preferred)</li><li>1-3 Years of financial services and/or operations experience</li><li>A self-starter and team player who works collaboratively to achieve the team’s overall goals and objectives.</li><li>Your excellent communication and interpersonal skills along with your ability to influence others across the company and build relationships.</li><li>Strong analytical skills with your ability to quickly understand complex issues</li><li>Ability to innovate and understand the importance of process improvement and time management</li><li>Your ability and flexibility to manage multiple priorities, and deliverables while maintaining deadlines</li><li>Your solid knowledge of financial tools (Excel, Access, Business Objects).</li><li>Excellent written and oral communication, particularly when discussing complex issues</li><li>Perform audit and oversight work on key billing activities.</li><li>Lead or support resolution of identified items including enhancing processes or controls.</li><li>Identify and deliver process enhancements for the efficient, accurate and timely completion of all activities</li><li>Provide root cause analysis and insights into issue resolutions</li><li>Work with business and technology partners to resolve issues</li><li>Proactive participation &amp; management on various projects/initiatives</li><li>Provide support for internal and external audit</li><li>Maintain and update procedure documentation</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>The Billing Controls team safeguards the accuracy and integrity of all billing processes by performing reconciliations, exception reviews, and audit support while maintaining key control procedures. We manage a wide range of recurring and project-based tasks, partner across departments to resolve issues, and drive process improvements that strengthen financial accuracy and compliance.<h3>Certifications:</h3><h3>Category:</h3>FinanceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Associate Billing Analyst

<h3>Job Description:</h3>Fidelity’s Workplace Investing (WI)/Healthcare (HCG) business units help employers offer successful benefit programs to improve their employees’ overall well-being. WI/HCG offers a broad range of integrated financial, health, and benefits solutions and provides innovative technology, strategic collaboration, outstanding service, and engaging employee experiences. WI/HCG is the market leader with ~30% market share serving 26K employer clients &amp; 34M employees and administrating $3.0T in assets.The Stock Plan Services (SPS) Product Domain exists to focus and deliver upon the needs of our Stock Plan Clients and their Participants. The domain focuses on four major tenets in operating principles and design decisions:<ul><li>Delivering Customer Value: Listening and adapting to our customers’ (Sponsors and Participants) needs to deliver the best SPS and NQ experience.</li><li>Enabling Growth: Developing new capabilities to attract prospects and enable us to enter new markets</li><li>Driving Scale and Efficiency: The opportunity to bring value in our market starts with reducing unit costs.</li><li>Diversity and Inclusion: Celebrating differing voices and perspectives in our products and our people.</li></ul>The RoleAs the Director, SPS Product Offering, you will lead a team accountable for the strategy and execution of our internal go-to-market strategy. Key areas of focus will be<ul><li>Driving awareness and confidence in the product strategy and roadmap with our internal partners</li><li>Partnership with marketing to package our product deliverables into a broader story, ensuring the what, why, when are clear</li><li>Increasing efficiency for our internal work intake, business readiness processes, and overall feedback loop processes and communications</li></ul>You will partner closely with our SPS Marketing team, Sales, Relationship Management, and within Product. The Expertise You Have <ul><li>Bachelor’s Degree required; MBA preferred.</li><li>10+ years of financial services work experience, with stock plan experience a plus</li><li>Experience in product positioning and go-to-market strategy</li></ul>The Skills You Bring <ul><li>Experienced people leader, skilled at setting strategic direction and leading seamless execution</li><li>Ability to manage and proactively engage multiple stakeholders representing different functions</li><li>Strong communication, interpersonal and relationship building skills with which you influence and engage across SPS</li><li>Ability to refine processes and communications used to manage work intake and business readiness for a large product domain</li><li>Ability to create an inclusive culture that encourage diversity of thought, drives debate, and encourages all to unlock their potential on behalf of our clients.</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The Value You Deliver <ul><li>Effective and efficient work intake and go-to-market functions to ensure success of feature deployments</li><li>Transparency of our product strategy, roadmap, and deliverables to our internal stakeholders so that the impact is clear and can be shared</li><li>Awareness through an ongoing feedback loop that ensures our client and sales teams are heard, and feel clear of what is prioritized and why</li></ul><h3>Certifications:</h3><h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, SPS Product Offering

<h4>How you'll change lives</h4>As a Registered Nurse (RN) at US Renal Care, you'll be an integral part of a cross-functional team, working under the supervision of a Charge Nurse and assisting and supervising Patient Care Technicians (PCTs) to care for patients living with kidney disease.<h4>What you'll be doing</h4>Patient care. You'll work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include completing and documenting physical assessments before and after treatments and monitoring patients during treatment. You'll ensure quality renal care by completing monthly reviews of patient medication profiles and administering medications according to physician orders. Teamwork. You'll be a critical member of an interdisciplinary team to provide all required patient assessment and care planning activities. You'll also make sure center staffing requirements are met at all times under the direction of the Administrator and according to state regulations for staffing ratios.Safety &amp; Quality. Working under the supervision of a Charge Nurse, you'll adhere to all company policies and procedures and state and federal laws and regulations. You'll participate in all required staff meetings and continuing education offerings.

U.S. Renal Care

Dialysis Registered Nurse

<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.<h4>What you'll be doing</h4>Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

Dialysis Patient Care Technician

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$85,774.23 - $131,454.21 AnnualDepartment:County ChairJob Type:Regular Non-RepresentedExemption Status:United States of America (Exempt)Closing Date (Open Until Filled if No Date Specified):August 24, 2025 The Opportunity:<h4>Overview</h4>Multnomah County is seeking a Continuous Improvement Manager to promote Multnomah County's commitment to operational excellence and strategic advancement within the office of the Chief Operating Officer (COO). The Continuous Improvement Manager is a member of the County’s new SPARK (Strategic Planning, Performance, Agility, Reinvention and Knowledge) Unit. In the Office of the Chief Operating Officer and under the supervision of the Director of Strategic Initiatives, the SPARK Unit will be the catalyst for countywide transformation, driving strategic focus, continuous improvement and innovative solutions to meet the evolving needs of our communities. Building on the work of the updated mission, vision and values, the unit will develop a countywide strategic plan in partnership with County departments with an emphasis on key performance indicators and a one-county view.Who we are seeking:&nbsp;You're a leader, self-starter, with keen attention to detail, a dedicated work ethic and project management in your DNA. You’re an advocate for equity, diversity and inclusion, and have a desire to prioritize the needs of the most vulnerable in the community.&nbsp;Unflappable, you are able to keep yourself solutions oriented and collaborative in your focus - even when the demands from multiple projects get complex. You’re the person who can communicate challenges into opportunities and influence others to get on board.&nbsp;As a motivated and high energy change agent, you lead with humility, engender trust and value service to others.&nbsp;&nbsp;This individual champions process improvement and efficiency across the County, utilizing expertise in process improvement methodologies, such as Lean, TPS and Six Sigma, tailoring the approach to the needs of a given project and the values of Multnomah County. The Continuous Improvement Manager will collaborate with diverse teams in support of the Countywide Strategic Plan, identifying opportunities to streamline processes, reduce waste and optimize service delivery for the community. In partnership with the Evaluation and Research Unit, the role uses data analysis to evaluate progress toward outcomes, assists in turning County strategic goals into actionable metrics and formulating strategies to improve business processes and enhance productivity.&nbsp; The responsibilities of this role:&nbsp;&nbsp;Continuous Improvement<ul><li>One County Operating System Design: Lead a group of SME’s in the design, testing and implementation of the One County Operating System (Strategic Planning system, Work Design system, Improvement system and Leadership Development system).</li><li>Process Improvement Leadership:Lead project teams in the analysis, mapping, and redesign of existing processes, applying Lean, Six Sigma, or other appropriate methodologies to improve efficiency, effectiveness, and quality.</li><li>Data-Driven Analysis: Gather and analyze quantitative and qualitative data to identify root causes of inefficiencies, bottlenecks, and service delivery challenges.</li><li>Stakeholder Engagement: Collaborate effectively with County departments, staff at all levels, and external stakeholders to understand operational needs, facilitate process improvement workshops, and build consensus on approaches and solutions.</li><li>Change Management: Guide teams through the implementation of process changes, providing training, coaching, and project management support to ensure successful adoption and sustainability.</li><li>Knowledge Sharing: Develop and deliver training materials on process improvement methodologies, tools, and best practices to build capacity within the County.</li></ul>Strategy Support<ul><li>Strategic Planning:Support the Chief Strategy Officer, Deputy Chief Operating Officer, and Chief Operating Officer with Countywide priorities, including the development of a new strategic planning process.</li><li>Strategic Alignment:Contribute to the development and execution of the Multnomah County Strategic Plan by ensuring that process improvement initiatives support the county's overall goals and objectives.</li><li>Metrics and Reporting:Recommend and assist in the design of countywide performance metrics, tied to the goals set in the strategic plan. Track and analyze key performance indicators (KPIs) to measure the success of process improvement initiatives, reporting on results to the Chief Strategy Officer and other County leadership.</li><li>COO Team Projects:Other COO Team projects as assigned.</li></ul>About us:Multnomah County, the most populous county in Oregon, is home to over 800,000 residents and responsible for providing a wide array of services to our diverse communities in an equitable and inclusive way. At the County, we operate to fostersafety, trust and belonging for our community throughout the work, services, and programs we provide. In order for our employees to best serve the people, we recognize that as an organization, we must cultivate a culture of equity, diversity, and inclusion - fostering a workplace where all staff can flourish and grow professionally and personally.&nbsp;&nbsp;The2024-2028 Workforce Equity Strategic Plan wasunanimously approvedby the Board on March 14, 2024. This renewal of equity efforts builds on the infrastructure, practices and other improvements established in accordance with the first plan.<h4>To Qualify</h4>We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.&nbsp;Minimum Qualifications/Transferable Skills*:<ul><li>A Bachelor's Degree - in lieu of a degree, will we consider equivalent years of related experience</li><li>Three (3) to six (6) years of increasingly responsible leadership experience, including at least two (2) years of senior level consulting experience or project management&nbsp;</li><li>Knowledge of principles and practices of administration in the public sector including methods used in project management, policy analysis and strategic planning</li></ul>Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.<ul><li>Ability to interact and work with a diverse group of people at all levels of the organization</li><li>Knowledge and understanding of equity and empowerment frameworks for policy, program and organizational decision-making</li><li>Ability to analyze and make sound recommendations on highly complex and sensitive County issues</li><li>Ability to create and present proposals and recommendations clearly, logically and persuasively in meetings and before internal and external groups</li><li>Ability to exercise tact and diplomacy in dealing with sensitive and complex situations</li><li>Ability to work under tight deadlines and multiple competing priorities</li></ul>*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.<h4>Screening and Evaluation&nbsp;</h4>The Application Packet: Your completed application must include the following items:<ul><li>A completed online application.</li><li>A resume that contains your relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, and if applicable the number of employees under your supervision.</li><li>A cover letter that expands on your resume and addresses&nbsp;<ul><li>Why you are interested in this position and;</li><li>Demonstrates how your experience and skill set aligns with the minimum and preferred qualifications listed.</li></ul></li></ul>Note: The application,&nbsp; resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, addressing how you meet the minimum and any preferred qualification listed, as these materials may be scored and determine if you move forward in the process.The Selection Process:For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:<ul><li>Initial review of minimum qualifications: We may do an additional preferred review, phone screen, and/or send out additional supplemental questions to identify those highest qualified.</li><li>Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.</li><li>Reference / Background Checks: All finalists must pass professional reference checks and some departments may require a criminal records check.</li></ul><h4>Additional Details&nbsp;</h4>This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.Unclassified Position: This is an executive unclassified position.&nbsp;Unclassified employees serve at the pleasure of the Department Director and may be subject to discharge at any time.&nbsp; This salaried position is exempt from overtime under the Fair Labor Standards Act (FLSA).Hybrid Telework: This position can be designated as “hybrid telework”, which allows the capability of working both remotely (from home) and in the office at least three days per week.&nbsp; The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is the Multnomah Building: 501 SE Hawthorne Blvd., Portland, OR 97214.Schedule: Monday - Friday; There may be some flexibility with scheduling, and daily start and end times.&nbsp;Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Jessi RhodesEmail:<a href="mailto:jessi.rhodes@multco.us" target="_blank">jessi.rhodes@multco.us</a>Phone:+1 (503) 9888396 x88396Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:9714 - Management Analyst Senior

Continuous Improvement Manager - Office of the COO

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$74,918.73 - $112,377.21 AnnualDepartment:Department of County Management (DCM)Job Type:Regular Non-RepresentedExemption Status:United States of America (Exempt)Closing Date (Open Until Filled if No Date Specified):August 24, 2025 The Opportunity:<h4>Overview</h4>Advising. Collaborating. One County. We are seeing a Workers' Compensation Business Partner at Multnomah County! As a Workers' Compensation Business Partner, you serve as a strategic resource that helps the over 5,600 employees navigate the complexities of Workers’ Compensation, ensuring compliance and as a part of the Risk Management team, strive to make Multnomah County a safer place to work.Under the general guidance of the Risk Services Manager and the Workers’ Compensation Program Manager (WCPM), this position ensures success for the employer’s legal responsibilities related to workers’ compensation self-insured, but not self-administered, claims processing for work related injury or illness under Oregon’s jurisdiction. This position interprets and applies workers’ compensation statutes, County policies and procedures, collective bargaining agreements and benefit programs to ensure governing rules and regulations align for optimum outcomes for both the County and injured workers.Primary responsibilities include:<ul><li>The primary focus of this position will be responsible for the initial workers’ compensation claims intake and employer required processing based on Oregon statutes and rules<ul><li>Independently, initiate all activity required for new claim set up and distribution</li><li>Provide technical guidance to managers and business partners regarding workers’ compensation issues</li><li>Support the objectives of cost containment and financial recoveries for the County’s self-insured workers’ compensation program</li><li>Assist Workers’ Compensation Program Manager (WCPM) with administering and communicating collective bargaining criteria for injured/ill workers (supplemental pay continuation, PERS Continuation, light duty, reinstatement/re-employment, etc)</li></ul></li><li>Administer the Employer-At-Injury (EAIP) and Light Duty Programs</li><li>Other duties include:<ul><li>Monitor, approve, and communicate eligibility for medical appointment wage replacement</li><li>Responsible for internal check processing requirements</li></ul></li></ul>Ideal attributes:&nbsp;<ul><li>Self-motivated with an ability to work independently while maintaining collaborative relationships&nbsp;</li><li>Strong organizational skills; ability to multitask, prioritize, and stay current on assigned tasks</li><li>Ability to work cooperatively and develop effective working relationships with diverse work groups and the general public, including the ability to deal with stressful and difficult situations</li><li>Ability to communicate clearly and effectively, both verbally and in writing</li><li>Skill in answering questions, providing information, and performing customer services with courtesy and tactfulness</li><li>Skill in interpreting, communicating, and applying a variety of policies, procedures, guidelines, and methods</li><li>Exhibit thoroughness and attention to detail to ensure deadlines are met and keep stakeholders informed</li><li>Ability to identify problems, take a solution-oriented approach, and put into action creative new strategies for success</li><li>Commitment to principles of confidentiality and ability to maintain confidentiality of records and private information</li><li>Intermediate technological proficiency and can navigate new and complex systems with ease&nbsp;</li></ul>Who We Are:&nbsp;The Department of County Management (DCM) provides guidance on risk exposure and loss control, manages the County's insurance program, and administers the County's self-insured programs in compliance with applicable laws and County code.Risk Management protects the county's physical, financial and human assets by providing occupational health and safety services and workers' compensation insurance for its employees managing the county's property, liability and insurance programs. As trusted advisors, we help the County to provide quality community services while providing a safe work environment for County employeesBy law, Oregon employers must carry workers’ compensation insurance or be self-insured. Multnomah County is a self-insured employer providing coverage to injured workers, some volunteers, and sentenced inmates. Benefits may include payment of medical bills, wage loss and disability.<h4>To Qualify</h4>We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.&nbsp;Minimum Qualifications/Transferable Skills*:<ul><li>Bachelor's degree or equivalent experience</li><li>Up to one (1) year of experience that demonstrates the ability to perform the duties of the position</li><li>A valid driver's license</li><li>Currently hold the Certified Claims Examiner designation as outlined by ORS Chapter 656 (for the State of Oregon)&nbsp;</li></ul>Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.<ul><li>Additional years of experience in administering workers’ compensation program</li><li>Experience using Workday HRIS, Experience in Risk Management Information Systems (RMIS) and a Third Party Administrator’s (TPA) claims data system</li></ul>*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.<h4>Screening and Evaluation&nbsp;</h4>The Application Packet: Your completed application must include the following items:<ul><li>A completed online application.</li><li>A resume that contains your relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, and if applicable the number of employees under your supervision.</li><li>A cover letter that expands on your resume and addresses&nbsp;<ul><li>Why you are interested in this position and;</li><li>Demonstrates how your experience and skill set aligns with the minimum and preferred qualifications listed.</li></ul></li></ul>Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, addressing how you meet the minimum and any preferred qualification listed, as these materials may be scored and determine if you move forward in the process.The Selection Process: For details about how we typically screen applications, review ouroverview of the selection process page. We expect to evaluate candidates for this recruitment as follows:<ul><li>Initial review of minimum qualifications: We may do an additional preferred review, phone screen, and/or send out additional supplemental questions to identify those highest qualified.</li><li>Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.</li><li>Reference / Background Checks: All finalists must pass professional reference checks and some departments may require a criminal records check.</li></ul><h4>Additional Details&nbsp;</h4>This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.Type of Position: This is a salary, non-represented position that is not eligible for overtime.Routine Telework: This position is designated as “routine telework,” meaning you will be working remotely (from home); a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is the Multnomah Building, 501 SE Hawthorne Blvd, Portland, OR 97214.Schedule: Monday - Friday; There may be some flexibility with scheduling, and daily start and end times.&nbsp;Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience, education seniority, training, and/or tenure. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.&nbsp;Serving the Public, Even During DisastersEveryday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Informationpage.&nbsp;&nbsp; Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Jessi RhodesEmail:<a href="mailto:jessi.rhodes@multco.us" target="_blank">jessi.rhodes@multco.us</a>Phone:+1 (503) 9888396 x88396Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:9670 - Human Resources Analyst 2 (NR)

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