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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Collision Detailer will clean; refurbish and detail vehicles repaired by the collision center and or sold by the dealership. Will inspect for imperfections in repairs while cleaning the vehicle and will correct imperfection or inform management of the situation. &nbsp;<h2>Who Would I Interact With?</h2>This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.&nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Cleaning, refurbishing and detailing of vehicles for delivery to customer after repair to include: exterior, interior, underside, trunk area, under hood and more</li><li>Install pin stripes and or decals and emblems as required</li><li>Polish and or wax vehicles as required or directed</li><li>Inform management of, any imperfections noticed in the work preformed by the collision center</li><li>Retrieve vehicles from and return to shop or storage area</li><li>Ensure that working area is kept clean</li><li>Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Must have a valid drivers license</li><li>Provide quality customer service</li><li>Ability to operate an automobile, including automatic and manual transmission vehicles</li></ul>Compensation for this role starts at $20/hr flag rate<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Detailer - Collision

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Collision Porter is responsible for performing a variety of duties as they relate to the operation of a collision center. &nbsp;What are the day-to-day responsibilities?· Cleaning the inside and outside of vehicles for delivery.· Pick up from and deliver customers to desired locations· Pick up and deliver vehicles to sublet vendors and customers as directed· Move vehicles from intake area to storage area· Move vehicles inside and outside of collision center to help achieve production standards· Maintain a neat and orderly production and paint areas by sweeping, removal of trash and discarding parts as well as other actions required to maintain the appearance of the production and paint areas· Maintain other areas of the collision center such as the offices, storage areas and around the outside of the collision center· Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.What are the requirements for this job?· Must have a valid drivers license· Ability to operate an automobile including automatic and manual transmission vehicles· Ability to exercise good judgmentWhat are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Collision Concierge role. Future opportunities include:· Collision Administrator· Collision Concierge· Collision Technician Apprentice· Collision Estimator· Service AdvisorThe intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.Compensation starts at $15.40/hr<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Porter

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The receptionist receives incoming calls, determines the nature of each call and directs the caller to the appropriate person or department. Answers basic inquiries and takes messages. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Meet and greet customers in a professional manner</li><li>Operate switchboard telephone system</li><li>Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold</li><li>Take thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave</li><li>Provide basic information to callers who have general inquires</li><li>Assist with filing duties and other administrative tasks as needed</li><li>Prepare sales and service gas tickets for the Accounting Department</li><li>Serve as a backup to the Sales Department Cashier</li><li>Assist the General Manager with various clerical duties as needed</li><li>Attend meetings and trainings as scheduled</li><li>Perform other duties as assigned</li><li>Be friendly, professional, courteous and efficient when working with all customers and employees</li></ul><h2>What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Possess excellent written and verbal communication skills</li><li>Ability to operate a multi-line switchboard</li><li>Ability to read and comprehend instructions and information</li><li>Ability to work well with the public</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Receptionist (Part-time 3pm - 9pm) - AutoNation Chrysler Dodge Jeep Ram Spring

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Fidelity’s Enterprise Technology Group in Westlake TX or Merrimack NH. The Team Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. The Expertise You Have <ul> <li>Bachelor’s degree or equivalent experience in Computer Science or equivalent </li><li>8+ years hands-on experience as a software engineer </li><li>Proficient in Java/SpringBoot and experienced in developing APIs/micro-services </li><li>UI design/development using Angular or JavaScript a plus. </li><li>Experience with CI/CD pipelines and using uDeploy, Jenkins or other tools </li><li>Familiarity with Docker/Kubernetes and container-based deployment practices will be a plus </li><li>Working with Event Driven Architecture -- Kafka, Webhooks, nice to have </li><li>Test Driven Development -- JUnit, Jasmine, Karma, Protractor, Jest, etc. </li><li>Familiarity with DBMS, NoSQL (MongoDB, DynamoDB, etc) a plus </li><li>Proven ability to trouble-shoot complex data issues across the e2e technology stack </li><li>Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training) </li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development and test </li><li>Understanding of enterprise-scale platform architecture including considerations for high availability. </li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes </li><li>Self-starter, curious, collaborative, innovative, eager to learn and teach others every day </li></ul> The Value You Deliver <ul> <li> Write high-quality code for our applications that is reliable, scalable, and reusable </li><li>Understand the leadership vision and complete that vision </li><li>Strengthen and promote the culture of innovation by setting examples </li><li>Find creative ways to get things done, and do them right </li><li>Foster a culture of outstanding software engineering practices </li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest </li><li>Ensure the high level of integrity in the team </li><li>Take ownership and accountability for determining what needs to be done </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Fidelity TalentSource

Full Stack Engineer

<h3>Senior Business Analyst</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Business Analyst in Boston, MA! <h3>The Team &amp; Role</h3> Fidelity Center for Applied Technology (FCAT) is seeking a Senior Business Analyst to join our innovative Product group and to support the deployment and optimization of FCAT’s cutting-edge Automated Quality Management (AQM) tool. This tool uses AI to transcribe, summarize, and evaluate customer phone interactions, measuring associate adherence to the Interaction Call Model (ICM) and enabling data-driven coaching and self-led development. This role will be instrumental in shaping the future of financial services by leveraging Artificial Intelligence (AI), LLMs to develop innovative products and services. Reporting to the Director of Business / Systems Analysis, you will collaborate with cross-functional teams to explore emerging technologies, prototype solutions, and drive strategic initiatives. In this role, you will bridge the gap between technology and people by analyzing AQM tool-generated insights, identifying performance trends, and supporting coaching initiatives that elevate the client experience. You will play a key role in ensuring the accuracy, fairness, and effectiveness of AQM as a tool for continuous learning and quality improvement across Brokerage Client Service teams. <h3>The Expertise &amp; Skills you bring</h3> <ul> <li>Bachelor’s degree required; MBA or MS preferred. </li><li>Over 10 years of experience in business analysis, specializing in process flow design, use case/story development, and detailed documentation. </li><li>Proven ability in translating complex business needs into clear technical requirements and actionable Agile user stories. </li><li>Collaborate in the design, development, and refinement of call evaluation tools, offering strategic recommendations to enhance user experience and product clarity. </li><li>Analyze automated call scores, transcripts, summaries to uncover performance trends, coaching opportunities. </li><li>Partner with team leads and coaches to convert insights into targeted development plans and data-driven coaching strategies. </li><li>Demonstrates an innovative attitude and is enthusiastic about working with and continuously learning new technologies and their impact on business. </li><li>Experience with LLMs, prompt engineering or conversational AI is preferred. </li><li>Experience with quality monitoring and speech analytics platforms such as NICE is plus. </li><li>Proven ability to navigate and manage ambiguity, adapt to changing priorities and work environments, and thrive in fast-paced, innovative settings. </li><li>Excellent communication skills to convey complex information clearly and concisely, along with strong analytical, collaboration, and critical thinking skills. </li></ul> The hourly pay rate range for this position is $55.00-74.55 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Senior Business Analyst

Fidelity TalentSource is your destination for discovering your next contract role at Fidelity Investments. We are currently sourcing for a Software Engineer to work in a hybrid environment in Westlake, TX or Merrimack, NH! <h3>The Role</h3> This is a backend software engineer role great for someone looking to apply their existing skills in addition to learning new technologies! The API Integration team specializes in developing backend Java APIs to link Fidelity Charitable systems together. You will be working within an agile software development team to create new RESTful APISs. The team’s focus is to build integrations that bridge the gap between systems and standardize and automate manual business processes. This is a great opportunity to hone your T-shaped and technical leadership skills. <h3>The Expertise You Have</h3> <ul> <li>Technical thought leadership with the ability to design, implement, and communicate solutions to problems at the optimal level for the audience </li><li>Exemplary communication and collaboration skills working with product owners, business-analyst, software architects, software engineers and quality engineers </li><li>Strong understanding of the Agile development process </li><li>Faculties to produce clean, unit-tested code in a timely manner </li><li>Ability to analyze and review code written by others within the organization and awareness on when code needs refactoring </li><li>Experience mentoring junior staff and defining coding standards and standard methodologies </li><li>Experience applying Software Engineering Architecture and Design Patterns (OO, Functional, REST) </li><li>Strong knowledge of Java and Spring </li><li>Strong knowledge of SQL and Object Relational Mapping (Hibernate) </li><li>Familiarity with enterprise integration patterns are a bonus </li><li>Working knowledge of Docker and Salesforce are a bonus </li><li>Bachelor’s Degree (Computer Science or related fields) </li><li>5+ years of Software Development Experience </li></ul> <h3>The Team</h3> We develop next-generation technology that directly impacts how our customers accomplish their philanthropic goals. As a Software Engineer within our technology business unit, you will help us take Fidelity Charitable applications to the next level of evolution. The position will require hands-on software development, cross team collaboration with a diverse and co-located engineering team, and the ability to visualize customer issues as drivers for internal change.

Software Engineer

We are looking for an outstanding functional and automation Senior Quality Engineer with strong experience in ETL Testing and Test Automation. <h3>The Purpose of This Role</h3> We are looking for a Senior Data Quality Engineer who is experienced in Data testing, analyzing data, validating and independently troubleshoot data issues. You will work with Data Analysts, team of data engineers and partners who take pride in building application. You’ll be involved in all phases and layers of the development lifecycle and have a direct impact on the customer experience. As a Senior QA Engineer you will be a key member of the squad in support of the Legal, Risk &amp; Compliance Technology Domain. <h3>The Value You Deliver</h3> We work in an agile software development environment and are building applications to move towards continuous delivery where every code change is thoroughly tested by triggering automated test cases and is considered ready to be deployed if we choose so. We ensure highest product quality and end user satisfaction by conducting through testing. <h3>The Skills that are Key to this role</h3> Technical / Behavioral <ul> <li>Good understanding about SDLC, Software Testing Life Cycle (STLC) concepts </li><li>Act as a technical consultant for a group of data test engineers </li><li>Experience with requirement analysis, defect tracking, coordinating with team members in different locations and test reporting and closure </li><li>Should be comfortable in writing complex SQL queries and perform data analysis </li><li>Working knowledge of Relational Database Management System with Oracle, Netezza </li><li>Working knowledge on ETL/Dataware house/Datalake testing </li><li>Knowledge on Cloud (AWS/Azure) and Cloud Data platforms like Snowflake etc., </li><li>Very good experience in test automation using any established frameworks like in Java </li><li>Good working experience in scripting languages, preferably Python, Unix and Shell scripting </li><li>Strong analytical, technical skills to be able to address complex issues. Able to review defects on regular basis and perform root- cause analysis </li><li>Working experience in integrating the automation code with DevOps pipeline for CICD and usage of tools like Jenkins, Udeploy, Concourse etc., </li><li>Experience in working in an Agile software development environment </li><li>Implementing QA best practice acquired through prior experience for QA process improvement </li><li>Must maintain seamless communication and coordination with Partners, Business Analysts, developers and peers for completion of various testing deliverables </li><li>High level of commitment, initiative, vision and enthusiasm </li></ul> The Skills that are Good to Have for this role <ul> <li>Experience in reporting tools like – Power BI, Tableau etc. is an advantage </li><li>Experience in data test automation tools like iCEDQ </li></ul> <h3>The Expertise We’re Looking For</h3> <ul> <li>6+ years of IT experience </li><li>Bachelors or Masters in a technology related field (e.g. Computer Science, Engineering etc.) required. </li></ul> <h3>The Team</h3> We are the primary data engineering team enabling cross-enterprise solutions that support Fidelity’s Legal, Risk and Compliance functions and capabilities. Our goal is to build rock solid solutions that drive opportunities for innovation and inspire confidence from our customers and business partners across the company. <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Software Engineer in Test

Job Description and RequirementsThe Financial Reporting Analyst is responsible for preparing financial reports for the credit union and its subsidiaries and will assist in the production of various monthly, quarterly, year-end and fiscal year-end financial reports.Essential Functions and Responsibilities:<ul><li>Effectively utilize PC based applications to accurately prepare and update financial reporting and other time sensitive documentation.</li><li>Produce various financial, statistical and operational analysis as well as special reports and projects as requested by management or other departments that are more complex in nature.</li><li>Perform peer review/tie-out of financial reports prepared by other team members.</li><li>Assist in the maintenance of general ledger accounts and structure within the general ledger software.</li><li>Work closely with internal and external auditors in the preparation of fiscal-year end financial reports.</li><li>Analyze trends, researching and documenting explanations for changes/variances.</li><li>Research accounting and reporting guidance; determine appropriate accounting for transactions.</li><li>Prepare sample selection from general ledger software for journal entry review.</li><li>Demonstrate a strong understanding of GAAP.</li><li>Develop/enhance working knowledge/understanding of how a financial institution works.</li><li>All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements: <ul><li>Bachelor’s degree in Accounting</li><li>1 - 3 years of financial reporting/audit experience</li><li>If no CPA license, must be actively pursuing and testing for CPA license</li><li>Knowledge of Microsoft Office Suite with proficiency in Excel</li><li>Excellent organizational, analytical and communication skills</li><li>Ability to complete multiple projects and meet deadlines</li><li>Ability to analyze and interpret financial reports</li><li>Capable of working on assigned work with minimal assistance</li></ul>Preferred:<ul><li>2 - 4 years of public accounting experience</li><li>Financial institution audit experience</li><li>CPA license</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Financial Reporting Analyst

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a part time Branch Member Service Representative in the Ben White branch location starting at $20.00/hour!Bilingual in Spanish and English?&nbsp; Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.We are also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!The Ben White branch is located at: 205 W. Ben White Blvd, Austin, TX 78704.As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Maintain control of cash and negotiable instruments in accordance with policies, procedures and regulatory laws.</li><li>Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs.&nbsp;</li><li>Employee must support our cross-serve/sales culture to ensure branch standards are achieved or exceeded.</li><li>Maintain the ability to train and work at any branch within the respective region depending on business need.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions</li><li>Ability to handle problems involving a few concrete variables in standardized situations</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time</li><li>Good vision (correctable), hearing, and manual dexterity</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Ben White Branch Member Service Representative - Part Time with Sign-On Bonus

Job Description and RequirementsThe RMA Online Support Specialist will provide exceptional online service to members, non-members, branches and internal departments through multiple communication channels. Analyze, establish and update new online member relationships with appropriate documentation and in accordance with policies, procedures, regulatory laws with supervision. To enhance member experience, the Specialist will identify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the safeguarding and growth of the Credit Union.The RMA Online Support Specialist will have the ability to work from home aftera period of training and performance evaluations (time frame may vary).Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.<ul><li>Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).</li><li>Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.</li></ul>Essential Functions and Responsibilities:<ul><li>Assist and participate in cultivating and driving an environment of exceptional member experience by meeting or exceeding department goals and objectives through key performance indicators and core values.</li><li>Review statuses of Online applications to determine if further action or follow up is required.&nbsp;</li><li>Provide timely correspondence to Online applicants by phone, e-mail, chat and text.</li><li>Maintain quality control of all Online account establishments and supporting documents by analyzing and reviewing designated reports.</li><li>Identify, safe guard and address member and credit union interests by practicing advanced fraud detection techniques.</li><li>Maintain and practice all training and development of products, services and solutions to ensure expected knowledge.</li><li>Create a seamless member interaction and orchestrate multiple software applications such as New Member Solution Console, Employee Console, Onbase, DNA, Loans PQ, FIS, DNA Publisher, Workday, Avaya, DSI Avaya Marquee, Calabrio, Rightfax, DocuSign, Obweb scanner, Verafin, Lexis Nexus, Digital Verification and TLO.</li><li>Maintain an in-depth working knowledge of current RBFCU Member Handbook, applicable policy and procedure and topical understanding for all credit union areas.&nbsp;</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>One year of financial institution experience and/or one year of customer service experience required.</li><li>Must be able to work a flexible Monday-Saturday schedule. &nbsp;</li><li>Must have good organizational, communication, and interpersonal skills, along with the ability to multi task and manage time effectively with a close attention to detail.</li><li>Accept ownership and adapt to needs of department. Self-initiate and apply logic to problem solve with few concrete variables.&nbsp;</li><li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.</li><li>Ability to deal with problems involving several concrete variables in standardized situations.</li><li>Attendance and promptness is pertinent.</li><li>General knowledge of Microsoft applications.&nbsp;</li></ul>Preferred:<ul><li>Spanish speaker</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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