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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Services (GS) team is comprised of several interconnected business units which collectively provide service on a global scale, playing a central role in helping American Express&nbsp;achieve its vision of being the world’s most respected service brand. As part of GS, the Global Credit and Fraud Operations (GCFO) organization plays a vital role in providing the world’s best customer experience over various cardmember journeys from new acquisitions to Credit &amp; Collections, ensuring we protect the company’s assets &amp; brand.&nbsp;As part of GCFO, Global Fraud oversees the end-to-end management of Fraud &amp; Authorization Servicing and Claims processing worldwide. Our mission is to ensure every interaction is managed with precision, care, and an unwavering commitment to protecting both our customers and our company.We are seeking a dynamic and strategic colleague to serve as Vice President of Global Fraud, with a focus on US Fraud Servicing and claim processing. This leader will play a pivotal role in shaping and executing our global fraud strategy, ensuring regulatory compliance, optimizing claim operations, and delivering exceptional outcomes for our customers. The ideal candidate will have deep expertise in fraud regulations, a proven ability to lead large-scale global teams, and the vision to inspire and motivate organizations across multiple geographies.Roles &amp; ResponsibilitiesDevelop and drive the global fraud claims strategy, ensuring operational excellence and alignment with enterprise risk management and customer experience objectives.Oversee the end-to-end process for fraud claims, including intake, investigation, and resolution; design policies and frameworks that balance risk mitigation, efficiency, and customer satisfaction.Ensure adherence to all regulatory and industry requirements related to fraud claims; partner closely with Legal, Compliance, and Risk teams to stay ahead of regulatory changes.Lead a customer-first approach by creating processes that resolve claims efficiently, transparently, and in ways that reinforce customer trust.Drive innovation, automation, and process improvements to strengthen scalability, accuracy, and efficiency.Lead, inspire, and develop large, diverse, and geographically distributed teams; foster a culture of accountability, collaboration, and continuous improvement.Work in partnership with Product, Technology, Operations, and Business Unit leaders to deliver integrated fraud solutions and support enterprise growth.Use analytics and reporting to identify fraud trends, evaluate performance, and shape proactive prevention strategies.Responsible for running a multimillion budget and influencing decisions on capabilities and technology investments, minimizing losses and maximizing collections while improving margins.Partner with the Colleague Experience Group (CEG) and Training teams to build recruitment and retention strategies for talent.Leverage market insights and external trends to strengthen Global Fraud operations strategies, ensuring we continue to be proactive and stay on top of emerging trends.Qualifications10+ years of fraud management, financial services, or related experience, including at least 8 years in leadership roles.In-depth knowledge of fraud regulations, claims processes, and compliance requirements across US.Proven success in leading and scaling complex, large-scale, global teams.Proven ability to manage multiple priorities in a fast-paced, evolving environment.Track record of enhancing customer experience through process transformation and operational excellence.Inspirational leader with the ability to engage, motivate, and develop talent at all levels.Self-starter, comfortable with ambiguity and a quick learner with ability to adapt to new situations.Clear and effective communication skills across all levels and be able to communicate across all mediums i.e. verbal, written and ability to craft clear, compelling story telling through Power Point.Bachelor’s degree requiredEmployment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Vice President, Global Fraud Servicing Operations

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role Description:This role is part of the newly formed Enterprise Technology Services (ETS) Data Office.As a Data Governance &amp; Management&nbsp;Manager, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within Enterprise Technology Services. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.Primary Responsibilities:<ul><li>Responsible for supporting Data Governance &amp; Management&nbsp;in identifying data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.</li><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy to support Data Governance &amp; Management&nbsp;in the execution of their role.</li><li>Responsible for holistic platform data quality monitoring, including but not limited to key reports.</li><li>Assist in the identification of data risk, working with upstream data providers, downstream business partners, as well as technology teams.</li><li>Support Data Governance &amp; Management&nbsp;in in the establishment, maintenance, and testing of controls to manage data risk within their business unit.</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately</li><li>Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.</li><li>Responsible to partner with Data Governance &amp; Management&nbsp;in developing and managing the data management roadmap.</li><li>Collaborate with and influence product managers to ensure all new use cases are managed according to policy.</li></ul>Qualifications:<ul><li>2 - 5 years of experience in data architecture and strategy for Master Data Management (MDM)/Customer Relationship Management (CRM) platform.</li><li>Strong communication skills and ability to influence and engage at multiple levels and cross functionally.</li><li>Intermediate understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and prior experience.</li><li>Intermediate competency in SQL &amp; Python or other programming language.</li><li>Prior experience in Finance or Controllership preferred.</li><li>Prior experience with Agile or SAFe project methodologies.</li><li>Bachelor’s degree in finance, Engineering, Mathematics, Statistics, Computer Science or other similar fields.</li></ul>GuardianSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is looking to add a Partner Success Manager to the Partner Success team. The primary functions of the Manager, Partner Success role are to ensure we provide and deliver value for our partners, to propel market stability and growth for the business, and to empower and support the professional development of our teams. Managers coach and course correct as necessary to ensure that each member of the RS team is executing at a high level. Actionable consultancy and advisement to both internal stakeholders and our partners encourages engagement and adoption across markets. Managers maintain strong lines of communication and visibility with our in-market representation and offer guidance on strategy in nurturing a proactive &amp; targeted engagement model and advocacy across our book of business. This helps sustain and propel the company mission of securing the best restaurants in our most strategic markets, and ensures that our Customer Success mission remains on track to raise the standard of hospitality&nbsp;through retention, voice of the customer, and value-add efforts.&nbsp;Managers balance their time between market strategy, their own professional development, and deepening their contributions to the business unit through knowledge share, cross-functional collaborations, and process evolution. Balancing the business needs will require excellent time management, a deep understanding of operations and business assessment, an analytical perspective, and exceptional communication skills. The Manager needs to engage with executive-level stakeholders and to be competent in producing actionable deliverables in a proactive manner, both internally and externally – managing down, across, and up. Managers drive the development of talent through ensuring individuals have clear goals with a defined path to attainment, and the provision of consistent and timely feedback. This will also include management of performance issues.  &nbsp;These high levels of communication will allow the Manager to showcase their deep understanding of data analysis and to position themselves as a thought leader for our teams and our business unit. Managers are a reliable resource to their team and work closely with cross-functional stakeholders across the organization, particularly with the Revenue, Sales, Product, Data, Access, Enablement, and Marketing teams. &nbsp;This&nbsp;posting&nbsp;is a&nbsp;for&nbsp;a&nbsp;United States&nbsp;position. Candidates&nbsp;should reside in Los Angeles, CA, or San Francisco, CA, are expected to travel into focus cities ~10% of the time and should expect to be partner-facing.WHAT YOU'LL DO :&nbsp;<ul><li>Display competency on presenting at an executive level, both internally and externally &nbsp;</li><li>Coach team performance vs. individual performance  &nbsp;</li><li>Effectively advocate needs to key stakeholders &nbsp;</li><li>Nurture&nbsp;advocacy with our restaurant partners and drive value-add opportunities to their businesses</li><li>Self-Assessment: &nbsp;&nbsp;</li></ul><ul><li>Evaluating personal skills and abilities &nbsp;</li><li>Prioritizing and balancing  &nbsp;&nbsp;</li></ul><ul><li>~30% of time on day-to-day responsibilities and projects  &nbsp;</li><li>~60% on team development  &nbsp;</li><li>~10% on partner, product, or market escalations &nbsp;</li></ul><ul><li>Cross-functional Collaboration: &nbsp;&nbsp;</li></ul><ul><li>Execute upon cross-departmental campaigns, initiatives, or projects: Marketing, Sales, Product, Finance, Support, Enablement, and Leadership &nbsp;</li><li>Understand and advocate for the Customer Journey within cross-functional teams and its relationship to various CS activities &nbsp;</li></ul><ul><li>Maintain deep knowledge of partner value-add opportunities and use-cases, including familiarity with the product roadmap and release schedules</li><li>Identify and overcome objections&nbsp;that reinforce a true partnership</li><li>Facilitate de-escalations, negotiations, and management of partner relationships across multiple cities&nbsp;and an array of product offerings</li></ul>WHO YOU ARE :&nbsp;<ul><li>1+ year as a Sr. Partner Success Manager with minimum 9 months of exceeding goals; or 1+ year as a top performing Manager on cross-functional Resy team; or 2+ years operational hospitality or CS management experience&nbsp;</li><li>Proven competency with presenting written and verbal communications, retention, and negotiations&nbsp;</li><li>Demonstrated excellence in thought leadership and as the voice of the customer&nbsp;</li><li>Exceptional organization, communication, and time-management are critical to this role  &nbsp;</li></ul><ul><li>Proficiency with data analysis tools and assessments required (i.e. Looker, Tableau, Excel)  &nbsp;</li><li>Expertise with Salesforce, MS Office Suite, iOS, Atlassian a huge plus &nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Resy Team Manager, Partner Success

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.&nbsp;&nbsp;The Learning Design and Governance team within the Talent COE Group at American Express is focused on providing exemplary enterprise learning strategy around design, delivery, and oversight for Global Regulatory/Compliance learning and development programs. The Project Analyst position will be responsible for elements of program project management and turning data into information, information into insight and insight into business decisions. Working closely with the business to develop a sustainable enterprise reporting strategy in which we deliver to global key stakeholders, including but not limited to: Compliance, Audit, Risk, and external bank regulators, such as the Office of Comptroller (OCC) and the Federal Reserve Bank (FRB).The Project Analyst will play a critical role in supporting program governance through oversight of third-party management, waiver processes, policy adherence, and executive-level reporting. This role requires strong organizational, communication, and governance skills, with the ability to manage multiple priorities, support audits and regulatory reviews, and prepare clear, impactful presentations for senior stakeholders. The candidate must be a self-starter, excel both independently and in a team environment, and be comfortable adapting to a dynamic and evolving landscape. This position reports to the Manager of Program Governance.Responsibilities (including, but not limited to):<ul><li>Support governance activities across programs, including waiver review, third-party oversight, and compliance tracking.</li><li>Partner with key stakeholders across various business units to ensure adherence to learning governance frameworks and standards.</li><li>Develop, update, and deliver executive-ready presentations, status reports, and program summaries for senior leadership.</li><li>Maintain governance and project management dashboards and trackers to monitor program process controls.</li><li>Provide governance support for internal and external regulatory audits/exams.</li><li>Identify and escalate risks or issues related to governance processes, while contributing to continuous improvement initiatives.</li><li>Contribute to the development of standardized processes, policies, and tools that strengthen governance practices.</li></ul>Qualifications:<ul><li>Strong project management experience, with proven ability to manage multiple initiatives concurrently.</li><li>Demonstrate a strong understanding of governance frameworks, project management practices, and the effective application and documentation of program controls.</li><li>Excellent communication skills, with ability to prepare and present information to diverse audiences, including senior executives.</li><li>Strong organizational skills, attention to detail, and ability to analyze information to identify discrepancies and recommend solutions.</li><li>Proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, and advanced formulas.</li><li>Proactive mindset with ability to adapt to changing priorities and contribute effectively in a hybrid team environment.</li><li>Experience supporting internal/external audits and exams.</li></ul>Preferred Additional:<ul><li>Minimum of 3–5 years of experience in program governance, risk management, or third-party management.</li><li>Proficiency with Microsoft Office Suite (particularly PowerPoint for executive presentations and Excel for tracking/analysis).</li><li>Familiarity with governance tools, dashboards, or reporting platforms (e.g., SharePoint, Tableau, or other tracking systems).</li><li>Experience with Learning Management Systems is a plus.</li><li>Strong problem-solving and process improvement mindset.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Project Analyst - Learning Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Credit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit &amp; fraud risk and maintaining our customers’ confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide world class customer experience. The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and helps in building digital software products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative risk products that advance our market share and the way we do business. If you are interested in building innovative digital risk products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Risk Products team.Job responsibilities:<ul><li>Develop next generation software products and solutions to solve risk management needs using latest tools and technologies.</li><li>Collaborate with multiple risk strategy partners, technology teams and other product teams to build &amp; iterate on products.</li><li>Drive global, reusable &amp; configurable design, rule authoring, testing, integration, and product launch using low-code tools.</li><li>Work in a scrum team environment with Scrum Master, Product Owner and peers to design, develop and implement business logic.</li><li>Identify &amp; implement Product &amp; Process simplification opportunities.</li><li>Deliver prioritized functional and non-functional roadmap as per aligned timelines &amp; good quality.</li></ul>Qualification &amp; skill set required:<ul><li>Ability to drive project deliverables to achieve business results.</li><li>Ability to work effectively in a team environment.</li><li>Strong communication &amp; interpersonal skills.</li><li>Ability to learn quickly and work independently with sophisticated, unstructured initiatives.</li><li>Customer-centered design approach and experience developing software products or services in partnership with different business partners globally.</li><li>Experience in prototyping, iterative development, Scaled Agile Framework, and principles is a plus.</li><li>Knowledge of SQL, Java, MS Office – PowerPoint, Excel.</li><li>Knowledge of SAS, Hive, Yellow Brick, or Python is a plus.</li><li>Bachelors in a relevant field. Master’s is a plus.</li><li>1-2 years of experience in product development, or a related field.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Digital Experiences (EDX) team brings together important global and enterprise-level digital assets including the Amex Mobile App and Web experiences (MYCA, Home Page, Navigation, Loyalty &amp; Benefits). With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.Within EDX, our Emerging Digital Financial Experiences team manages consumer facing experiences for many of company’s growing products. We have experience responsibility for the Consumer and Business digital banking experiences, Send &amp; Split, and Amex Personal Loans amongst others. &nbsp;The Director, &nbsp;Digital Product Owner, will be responsible for leading digital product development of features related to our remit across app and web. The role will also involve direct people leadership, with responsibility for a team of four.&nbsp;They will work in partnership with many partner teams within the Enterprise Digital Center of Excellence org and global lines of businesses. The role will involve a deep partnership with engineering, design, and analytics functions – leveraging systems thinking to create world class digital experiences and scalable frameworks. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital assets for enterprise growth.The successful candidate will be responsible for:<ul><li>The Director will assume Product responsibility in New York leading the development and strategy for key features and functionality in the app.</li><li>Partner with Strategic Delivery functions on definition of the roadmap &amp; resource management</li><li>Partner closely with Technologies to continue acceleration of mobile feature delivery</li><li>Develop deep partnerships across the organization</li><li>Innovative mindset – understanding technical nuances of the channel and core platforms</li><li>Drive ‘Product Ownership’ mindset across the team, owning not only technical delivery but also on-going support and product iterations</li></ul>Beyond day-to-day responsibilities, the successful candidate will also be responsible for:<ul><li>Leading a technical and high-performing product team, co-located with AET engineers in New York, London and Phoenix</li><li>Attract top talent to join our growing organization.</li><li>Define and execute a global strategy for capabilities central to the wider mobile experience</li><li>Influencing leadership and cross-functional groups on mobile and technical integration of features</li><li>Translate organizational priorities into ‘execution-able’ features</li></ul>Qualifications:<ul><li>Experience in mobile app product strategy/development</li><li>Proven track record of delivering digital capabilities or products that have grown to a large active user base</li><li>Highly collaborative and influential leader</li><li>Experience leading a high-performing product team</li><li>Proven success in driving digital product strategy and digital product design</li><li>Excellent communication skills and experience working effectively with peers</li><li>High performer with proven experience delivering technically complex projects</li><li>Strong thought leadership in the digital (particularly mobile) space</li><li>Ability to interpret consumer insights and trends into actual features and functionality</li><li>A passion for all things digital, inside and outside of work</li><li>Bachelor’s Degree in technical or design field</li><li>This role may be subject to additional background verification checks.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.General Counsel’s Organization:Where great legal minds influence global business strategy.As a member of the Global Technology, Cybersecurity, Procurement and Real Estate Group of the General Counsel’s Organization, the Director and Counsel will provide legal support to technology, business and legal colleagues related to structuring, negotiating and drafting a variety of software-as-a-service, software licensing, IT services, outsourcing, and hardware procurement agreements.Role &amp; Responsibilities:<ul><li>Collaborate with business clients across the enterprise on a variety of technology-related projects and initiatives.</li><li>Provide legal support to American Express Enterprise Technology Services and other business units procuring technology&nbsp; solutions</li><li>Structure, negotiate and draft a variety of software-as-a-service, software licensing, hardware procurement, and IT services agreements</li><li>Update and maintain IT agreement templates and draft associated toolkits</li><li>Provide policy and general advice to the company on technology-related matters</li></ul>Minimum Qualifications:<ul><li>J.D. with admission to practice law in the United States; admission to the New York Bar in good standing or eligibility to do so</li><li>6+ years of work experience involving technology transactions in a law firm and/or in-house corporate legal environment, ideally in a “technology transactions,” “IP transactions” or equivalent practice group</li><li>Experience drafting and negotiating a variety of software-as-a-service, software license, outsourcing, and IT service agreements</li><li>Experience negotiating with large Tech service providers such as Microsoft, AWS, GCP, and Salesforce preferred</li></ul>Preferred qualifications:<ul><li>Strong analytical and problem-solving skills</li><li>Excellent drafting and negotiation skills</li><li>Ability to communicate complex issues clearly and persuasively</li><li>Demonstrated experience in gaining credibility, managing expectations, and developing strong working relationships with legal colleagues and clients</li><li>Experience working with technology or financial services companies</li><li>Independent, capable of handling multiple assignments simultaneously</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director and Counsel – Technology Transactions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Aviation is a world-wide, Part 91 corporate flight department supporting executive movement through business jet and helicopter transport.The Fixed Wing Captain, as pilot in command (PIC), is responsible for the safe, efficient, and professional operation of assigned flight duties. The successful candidate is expected to demonstrate leadership behaviors and abilities to coordinate crew functions and complete the mission in accordance with all applicable local, federal, and international regulations, as well as company policies and standard operating procedures.The primary role of the Fixed Wing Captain is to deliver safe and professional, world-wide air transportation to the clients of the American Express Aviation business unit. The Captain will collaborate with all crew members, maintenance technicians, dispatch personnel, and aviation leadership to execute on the assigned mission. Secondary role assignments include tasks assigned that may or may not be related to flight duties to facilitate the management of core Aviation functions.This position will be based in Newburgh, New York at Stewart International Airport.Duties and Responsibilities:<ul><li>Ensures that the aircraft is airworthy, registered and that the required documentation is onboard the aircraft</li><li>Checks weather and all applicable NOTAMs, where available, and determines fuel, oil and oxygen requirements</li><li>Determines the aircraft weight and balance</li><li>Ensures that all flight planning requirements have been met</li><li>Ensures that aircraft crewmembers have valid licenses, medical certificates, passports, and visas (when required)</li><li>Completes an aircraft preflight inspection before each departure</li><li>Ensures the passenger safety brief is completed</li><li>Coordinates with Dispatch, Maintenance, other crew members, and external agencies in the planning and execution of flight duties</li><li>Operates the aircraft per standard operating procedures, aircraft limitations, and in accordance with applicable FAA/ICAO rules and regulations</li><li>Maintains currency requirements by type and ensures the currency of aircraft crewmembers prior to flight</li><li>Ensures compliance with customs, immigration and cabotage laws</li><li>Leads the crew utilizing appropriate crew resource management in the accomplishment of all trip requirements</li><li>Completes all post flight duties, including notifying the company of deviations to any planned itinerary or overnight location</li><li>Records flight times and aircraft maintenance items</li></ul>Minimum Qualifications:<ul><li>Experience with Gulfstream 600/650 aircrafts is required</li><li>Prior large turbine aircraft operating experience as PIC</li><li>Exhibits enthusiasm, passion, and curiosity for Aviation</li><li>Inclusive mindset and behaviors</li><li>Demonstrates a willingness to learn new skills and adapt to a dynamic work environment</li><li>Functional computer application skills</li><li>Well-developed interpersonal, collaboration, and communication skills, both written and oral</li><li>Ability to work effectively in a team environment</li></ul>Preferred Qualifications:<ul><li>Prior work experience in corporate/business aviation</li></ul>Requirements/Qualifications:<ul><li>FAA-issued Air Transport Pilot certificate with multi-engine rating (GVI or GVII type rating preferred)</li><li>English proficiency pilot certificate endorsement</li><li>Current, and ability to maintain, FAA first-class medical</li><li>Up-to-date immunization/vaccine record (subject to review by Amex Medical)</li></ul>Salary Range: $210,000.00 - $300,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Fixed Wing Captain

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Business Analyst is responsible for supporting the Global Merchant &amp; Network Services (GMNS) Regional Centralized Client Group (RCCG). As an integral part of RCCG, the Business Analyst will provide data support for a diverse portfolio of approximately 20K accounts. This highly strategic and analytical role reports to the Sr. Manager of Strategic Operations and Business Analytics (SOBA).SOBA’s mission is to expedite business growth by serving as a collaboration action center for RCCG.We focus in three key areas: Expand Client Manager (CLM) capacity &amp; effectiveness by delivering actionable data and insights and strategic operational support; boost customer and partner results, while enhancing colleague engagement and driving CLM operations governance &amp; effectiveness.The Business Analyst role provides an opportunity for the Analyst to learn the Global Merchant &amp; Network Services business, gain experience working as part of a global organization, drive and lead key projects, as well as gain deep industry insight into some of the most strategic segments of the merchant business.Through project management and analytical assessment of data, the Business Analyst will collaborate with stakeholders and partner teams to drive success for the business.Responsibilities:<ul><li>Analyze business data and generate insights with a focus on key performance indicators.</li><li>Execute deadline driven monthly reporting for stakeholder community, including senior leadership.</li><li>Lead/contribute to projects such as industry benchmarking, growth analyses, evaluation of business results and productivity/sales effectiveness.</li><li>Play an active role, contributing ideas and recommendations to help create efficiencies and process improvements.</li><li>Support reoccurring and ad-hoc reporting requirements for internal and external customers</li><li>Provide Data Recaps and written insights of Data for stakeholders.</li><li>&nbsp;Share and leverage best practices across the Region and with other GMNS Business Analyst colleagues.</li><li>Act as conduit to other parts of the Enterprise as needed to drive business results.</li></ul>Qualifications:<ul><li>Strong analytical skills and financial acumen, comfortable using data to formulate and support theories.</li><li>Proven decision making and problem-solving capabilities.</li><li>Strategic thinker; able to be agile and move projects forward to drive results</li><li>Excellent organization and project management skills.</li><li>&nbsp;Strong verbal and written communication skills.</li><li>&nbsp;Ability to manage multiple projects at various stages simultaneously and with agility while meeting competing deadlines.</li><li>Demonstrated collaboration skills, able to drive results working across multiple partners at various levels throughout the organization.</li><li>&nbsp;Ability to work cohesively with senior leaders and peers.</li><li>Proven ability to learn business systems, including reporting and CRM tools.</li><li>&nbsp;Advanced Power BI, Power APPS, PowerPoint, Excel, Salesforce skills. SQL, Python, Tableau recommended.</li><li>&nbsp;2 years of similar work experience.</li><li>&nbsp;Bachelor's Degree.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Business Analyst- Virtual,US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel &amp; Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.Commercial strategy is a new and growing area of Travel &amp; Lifestyle services that advises on revenue improvement and customer value optimization for Amex Travel with data-backed insights. The team is kicking off new initiatives to improve TLS tooling, decision-making, and commercial performance and is also providing analytical and project management support to existing business processes and decisions.The decisions made in this role will have a direct impact on the TLS P&amp;L, which is an increasingly important part of Amex overall strategy.&nbsp;Key responsibilities include:<ul><li>Building foundational processesto manage business effectively</li><li>Support and ownership of data models</li><li>Support and ownership of dashboarding, KPIs, and reporting</li><li>Communication of takeaways to senior audiences (VP+)</li></ul>Minimum Qualifications:<ul><li>Strong Microsoft Excel skills</li><li>Self-starter who is comfortable with white space</li><li>At least 1-3 years of experience in a data analytics, business operations, or commercial strategy&nbsp;</li><li>Problem solving mindset</li><li>Strong communication skills</li></ul>Preferred Qualifications:<ul><li>SQL, Python, or R skills</li><li>Experience in travel is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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