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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The Enterprise Digital Experiences team (EDX) seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products &amp; solutions.The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App,&nbsp;Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity.We're looking for a talented and passionate Associate Product Manager to join the EDX Lending team. The role will support in the ideation and development of key lending products across multi-channel experiences.The successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals.As a Senior Associate you will:<ul><li>Possess excellent organizational skills including attention to detail, handling and prioritization of multiple priorities, and managing tight timelines</li><li>Strong work ethic with a global mindset</li><li>Represent the team in development processes to gather new requirements, understand dependencies and impact, clarify the team capacity and timelines, and provide project status updates</li><li>Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving</li><li>Participate in Agile product development activities including writing and refining features and user stories, documenting customer and technical flows, and validating functionality</li><li>Maintain a record of roadmap and execution strategies with the team by understanding the dependency, timeline, and prioritization and working &amp; communicating closely with stakeholders</li><li>Support delivery of key projects/product capability development efforts from ideation to launch and maintenance</li><li>Assist in defining, measuring and reporting on metrics related to product launch, process efficiency and performance</li><li>Be a passionate advocate for customers enabling our other product teams to meet their needs more readily</li></ul>Qualifications:<ul><li>Ability to communicate with effectiveness and empathy</li><li>Enthusiasm and passion for great products and demonstrated customer focus.</li><li>Ability to take a collaborative approach to operate in a matrixed environment.</li><li>Can-do attitude with a passion for digital products and technology</li><li>Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions</li><li>Curious about the why and how</li><li>Sense of urgency and enthusiasm in developing a best in class products</li><li>Proactive – you find a way to solve problems regardless of how unclear they initially appear</li><li>1-2 years of agile product development experience preferred</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As a brand built on going above and beyond to provide world-class customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create exceptional interactions with our customers every day–from curating a unique lifestyle experience to helping them with their everyday needs. And you can grow and refine your skills through top industry-leading training and ongoing coaching, all while learning what it means to continually set and lead the standard for superior, customer-first service. Find your place in service on #TeamAmex.The Membership Concierge Professional (MCP) is responsible for delivering exceptional service to Card Members visiting Centurion New York. Serving as the face of American Express, you will act as a brand ambassador and work collaboratively with a team to provide an outstanding experience that aligns with our brand promise. A successful Centurion New York MCP will have a passion for delivering extraordinary service to our Centurion Card Members, assisting them with travel, card servicing, concierge requests, and lifestyle services by tailoring our products and services to meet their immediate needs and deepen their relationship with American Express.&nbsp;How will you make an impact in this role?<ul><li>Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests.</li><li>Strategically recommend personalized products and services based on Card Members' needs.</li><li>Collaborate with food and beverage lounge partners to accommodate the needs of Card Members.</li><li>Build strong relationships with Card Members, delivering outstanding customer service in every interaction.</li><li>Effectively navigate multiple tools and channels to communicate with customers (Microsoft Office such as Outlook and Word and other digital systems and/or applications).</li><li>Maintain accurate and detailed documentation.</li><li>Stay updated on Centurion products, benefits, and current offerings.</li><li>Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations.</li><li>Execute and follow security requirements of the building.</li><li>Check-in and authenticate guests.</li><li>Ensure the lounge space is clean and presentable.</li><li>Greet and assist guests, providing excellent customer service and answering their questions.</li><li>Lift bags or other objects, as needed.</li></ul>MCP will hold a schedule aligning to the Lounge Hours of Operations. The Concierge Operations team works Monday Sunday 8:45 AM-11 PM, though subject to change due to business needs.Qualifications:&nbsp;<ul><li>Minimum of 5 years of experience in servicing premium customers, such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel.</li><li>Passion for servicing customers with proactive solutions.</li><li>Excellent communication skills with the ability to delight customers in every interaction.</li><li>Strong listening skills, allowing you to understand customers' needs and provide confident recommendations that result in high customer satisfaction.</li><li>Professionalism and a positive attitude in all interactions.</li><li>Ability to collaborate effectively with colleagues.</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do.</li><li>Resourcefulness and proficiency in using the Internet while assisting customers face-to-face.</li><li>Proficiency in utilizing and switching between multiple technology platforms (for example, the Restaurant/Customer Servicing/Microsoft Office systems).</li><li>Adaptability to an ever-changing environment and resilience.</li><li>Ability to work flexible shifts, including nights, weekends, and holidays.</li><li>Ability to perform light to moderate lifting for certain job tasks.</li></ul>Salary Range: $24.00 to $25.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge Centurion Lounge - MIA

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position Summary:Respond to unusual or emergency situations rapidly, utilizing effective judgment and the appropriate level of escalation of force up to and including armed response by following established protocols.&nbsp; Assists in the protection of the Company’s employees, contractors and visitors by safeguarding the physical premises. Coordinates response with Global Security management and/or local law enforcement.Principal Accountabilities:<ul><li>Work in environments and under conditions that require carrying authorized weapons and ammunition, and the use of protective gear and devices. </li><li>Respond to the presence of an active shooter by immediately confronting the individual and using lethal force, if necessary, to prevent or cut short an attempted mass shooting. </li><li>Subdue violent or potentially violent individuals.</li><li>Respond to life threatening or emergency situations based on established policies and procedures.&nbsp; </li><li>Knowledge of emergency first aid/CPR/AED – while waiting for arrival of emergency services personnel.&nbsp; </li><li>Work under occasional tension or pressure.</li><li>Work alone while armed.</li><li>Prevent unauthorized persons from entering American Express facilities utilizing access control methods and devices (x-ray machine, magnetometers, hand-held scanners, database and printed listings).</li><li>Provide access for approved staff (employees, guests, contractors, consultants and/or temporary employees) utilizing the above methods and devices.</li><li>Inspect packages, bags, mail and parcels entering the facility through the use of x-ray and screening technology (if applicable) to prevent explosive or hazardous material from entering the facility.</li><li>When assigned, perform roving patrols, and initiate proper notification of hazards and malfunctioning equipment.&nbsp; Visually check I.D. badges to ensure only authorized personnel are within American Express facilities.</li><li>Patrol on foot and/or vehicle (depending on location) to detect or prevent unauthorized entry.&nbsp; Frequent and prolonged walking, standing, sitting, and/or stooping.</li><li>Communicate via radio, telephone or orally with local Global Security Management to report incidents/emergencies/potential safety situations.</li><li>Be alert for potential security, property or safety concerns and initiate appropriate actions including notification to Global Security management and/or local law enforcement.</li><li>Must be physically able to restrain suspicious person(s)/trespassers in lieu of armed force if possible.</li><li>Prepares reports of incidents/resulting actions and records in Global Security (SWORD) database.</li></ul>Breadth of Responsibility:Position is responsible for assisting in the safety and protection of American Express employees, contractors, visitors and customers on company premises. During emergency situations, must be able to respond quickly and decisively while ensuring that all policies and procedures are followed to ensure the safety of others. Must remain alert for any irregularities, safety hazards, premise breaches or emergency situations and report to Global Security management for resolution. Autonomy/Problem Solving &amp; Decision Making:Due to the sensitivity of working with personnel during emergency situations, ASA must be fully aware of all company/department/local law enforcement procedures for evacuations and act accordingly, sometimes on a split-second notice. Must be comfortable approaching suspicious persons to inquire into their business on the premises and following policies/procedures as defined by the situation. Communicate effectively with Global Security management the nature/details of any emergency and make “on the spot” recommendations for action.Minimum Qualifications:<ul><li>Must be legally authorized to carry a firearm under H.R. 218, the “Law Enforcement Officers’ Safety Act” (LEOSA).</li><li>Law enforcement experience is required.</li><li>Proficiency in firearms usage and safety is required.</li><li>Must be able to meet or exceed minimum proficiency and safety standards for firearms.&nbsp; Must meet all applicable state, county, city and local municipality licensing and permit requirements for an armed Security Officer.</li><li>Must successfully complete an annual firearms requalification course at a Global Security approved firing range.</li><li>Knowledge of discrete defense tactics.</li><li>Must satisfactorily pass initial and annual medical examinations.&nbsp; Applicant must have binocular vision and must not test less than 20/20 (Snellen). Corrected vision must not test less than 20/20 in one eye and 20/40 in the other eye. An applicant who has undergone a Radial Keratotomy or laser correction procedure to correct his or her vision to an acceptable level will be considered medically qualified for this position.</li><li>American Express encourages employees to maintain an ongoing and regular program of physical fitness.</li><li>Must satisfactorily pass initial and random drug testing.</li><li>Must satisfactorily pass initial psychological testing.</li><li>A comprehensive background investigation will be conducted to determine if applicant has been convicted of any “Domestic Violence Act”, or in violation of Federal Law, State Law or the Lautenberg Amendment, and therefore not be eligible for employment.</li><li>Disqualifying factors include conviction of a felony; or a crime of violence; or domestic violence; or a crime involving a minor; or driving while intoxicated or reckless driving within the past three years; or a controlled substance violation (except those disallowed for consideration by law) or falsification of information provided by applicant, background investigation.&nbsp; </li><li>Strong interpersonal skills to handle emergency situations. Approaches others in a tactful manner no matter how stressful the situation. Treats others with respect and consideration regardless of their status or position.</li><li>Some familiarity/knowledge of access control systems, alarm systems and CCTV and their functions.</li><li>Ability/knowledge to access company software (Microsoft Office Suite) to input incident reports into Global Security database.</li><li>Must be able to work flexible hours to include weekends and holidays if needed for special events, weather-related emergencies, etc.</li></ul>This role includes coverage across two different schedules: 6:00 a.m.–2:00 p.m. and 12:00 p.m.–8:00 p.m. (Eastern Time). Flexibility to work either schedule is required.Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Security Agent (ASA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth.&nbsp;The US SME Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide best-in-class customer experience and create a culture of doing it the right way. The Director - Sales Processes and Controls will focus on development and oversight of internal control for critical business functions across the US Small and Medium Enterprises (US SME). This team will be a key thought partner to the US SME leadership team on cross-channel workstreams, including owning the Rules of Engagement, designing Outlier Strategy, Defining Consequence Management Strategy and Exception management framework. The Director will work very closely with several cross-functional partners including U.S. SME Commercial Effectiveness &amp; Governance, Control Management, US SME Sales Enablement Performance &amp; Insights and Signings Governance, Marketing, Product and other supporting teams.The ideal candidate would be one familiar with the risk associated with the sales and account development organizations and can maintain the right balance between enabling our sales and account development colleague while maintaining the right control and compliance environment. The role requires thought leadership, critical thinking, communication, and organizational skills, and a proven record of leading initiatives from inception to successful execution.Responsibilities include:&nbsp;<ul><li>Lead, mentor, and build a smart working, highly engaged team with diverse talent who is tasked to identify risk and establish mitigating controls while embedding a culture of compliance into everything they do</li><li>Establish and enhance governance frameworks that promote strong controls, operational integrity, and accountability</li><li>Conduct periodic risk assessments across the team, including cross-functional risks impacting business performance, conduct, and operations</li><li>Own and maintain Standard Operating Procedures for business-critical Sales Enablement processes</li><li>Evaluate process-level risks and build preventative and detective controls that mitigate risk in critical business activities</li><li>Serve as an internal consultant for the Sales Enablement team, with a focus on ensuring control management is embedded in the day-to-day operations of our organization, and a liaison between the team and second- and third-line risk partners</li></ul>Required Qualifications:<ul><li>This is a hybrid role with the candidate expected to work from office 3 days a week </li><li>Bachelor's Degree or equivalent experience in Business, Risk Management, Communications or related field</li><li>5+ years of experience in operational risk management, process governance, consulting, or related fields</li><li>Ability to analyze large sets of data, with strong analytical skills and expertise in spreadsheets, charts, and data visualizations</li><li>Exceptional written and verbal communication skills and comfort presenting at all levels of the organization</li><li>Excellent project management skills with a record of successful results on complex, large-scale, cross-functional initiatives</li><li>Ability to build strong partnerships and work collaboratively with others to meet shared objectives</li><li>Strong people leadership experience and leading team members across multiple markets&nbsp;&nbsp;</li></ul>Preferred Qualifications:<ul><li>Advanced degrees or certifications are advantageous</li><li>Previous experience in Consulting is a plus</li><li>Demonstrated history and ability to manage cross-functional workstreams, and partner with teams spread over geographies and with varying backgrounds</li><li>Experience using SQL and other analytical tools&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director - Sales Processes and Controls

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are seeking a Data Engineer in the Incident Response Tooling team to design, develop and implement data pipelines to source data from internal or external sources using various technologies like API (REST / Graph), Data Brokers, ETL tools, etc. The ideal candidate will have strong analytical skills, ability to spot data anomalies in large volume of data, willingness learn new technologies, and collaborative nature to work in a team setting.Key Responsibilities:<ul><li>Design and implement RESTful APIs to support backend data engineering pipelines and front-end functionality in case of web application. </li><li>Develop data flows using ETL tools.</li><li>Spot patterns, correlate data and understand its value in solving business use cases.</li><li>Collaborate with the development team to define and implement CI/CD pipelines.</li><li>Utilize Git for version control and collaborate on code reviews.</li><li>Ensure the performance, quality, and responsiveness of data pipelines and applications.</li><li>Identify and fix bugs and performance bottlenecks.</li><li>Stay up-to-date with emerging technologies and industry trends.</li></ul>Requirements:<ul><li>5+ years of experience in data engineering projects and bachelor’s degree in Software Engineering, Computer Science, Mathematics, or Information Systems.</li><li>At least 3+ years of experience in Python and Python Frameworks e.g. Django, FastAPI etc.</li><li>Experience in developing RESTful APIs.</li><li>Hands-on experience on ELK stack with experience in building logstash pipeline for a high volume data flow.</li><li>Proficiency with data flow solutions like Apache Nifi, Apache Airflow, AWS Glue, Azure Data Factory or similar tools.</li><li>Experience with relational database management systems such as Microsoft SQL Server, Postgres.</li><li>Basic knowledge of Linux based systems</li><li>Good experience of working on Kubernetes, Docker and containerized platform.</li><li>Experience in building data pipeline using Google Cloud native services.</li><li>Knowledge on usage of CICD tools.</li><li>Soft Skills - analytical attitude, critical thinking, self-driving, proactive.</li></ul>Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Data Engineer (REST, Python, Kubernetes) - Cyber Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for independently overseeing and challenging the company’s credit risk taking and credit risk management activities, including the comprehensive identification, management, and mitigation of credit risks within the company’s risk appetite.&nbsp;The candidate is responsible to conduct independent credit risk assessments of commercial rating and underwriting decisions, develop monitoring rules, review credit risk processes, and take part in projects that provide credible challenge to 1st line credit risk teams. The candidate should have experience in commercial credit risk management, data &amp; analytics, risk appetite limit setting, portfolio monitoring and relevant regulatory regulations, and guidance.Key Responsibilities:<ul><li>Conduct independent review of wholesale rating and underwriting decisions and provide credible challenge to first line teams.&nbsp; Assess adherence to credit policies and procedures and bank regulations.&nbsp;</li><li>Conduct quantitative analysis on risk management data to drive insights and recommendations for first-line teams.</li><li>Collaborate with Business Unit Risk teams to enhance decision processes or address major credit issues.&nbsp;</li><li>Identify credit risk metrics (e.g. KRIs and KPIs) to continuously monitor and oversee risk.&nbsp;</li><li>Develop requirements to support the next generation risk capabilities &nbsp;</li><li>Produce credit risk dashboards for AXP Risk Committees including tracking risk appetite metrics.&nbsp;</li><li>Analyze trends in the charge and lending portfolios and conduct deep dive analysis to understand key drivers.&nbsp;</li></ul>Qualifications:<ul><li>5+ years of Banking or Credit risk management experience and strong experience related to Commercial credit extension and management.&nbsp;</li><li>Familiarity with banking regulations, particularly those imposed by OCC and Federal Reserve.&nbsp;&nbsp;</li><li>Knowledge of macroeconomic trends and its impact on borrower repayment.&nbsp;</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.&nbsp;</li><li>Demonstrates the courage to challenge the status quo.&nbsp;</li><li>Project management skills, ability to deliver high quality results while meeting deadlines, department and personal goals.&nbsp;</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.&nbsp;</li><li>Experience with data-driven analytical tools is helpful (e.g. SQL, SAS, R, Python)&nbsp;</li><li>Bachelor’s degree with high GPA and a degree (or substantial coursework) in Finance, Accounting, Economics, or Business.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The role Analyst – Risk Management – US Consumer AMP Strategy will be responsible for supporting the business requirements from risk strategy perspective for migration from CAS to AMP. The role is a B30 position within the Global Consumer Customer Management Team, part of the Consumer Credit Risk organization and reports into Senior Manager, US Consumer Credit Concerns and AMP StrategyKey responsibilities:<ul><li>Perform data analysis specific to customer management strategies to inform and optimize AMP requirements</li><li>Partner with multiple constituents across the enterprise, especially RPDS, GSG and Tech to enable execution of credit risk strategies in POA AMP platform, moving over from CAS.</li><li>Partner with functional risk strategy owners across markets and functions to understand existing processes and translate into functional requirements</li><li>Support end to end testing before, during and post release</li><li>Provide testing and post-production support and transition delivered journey to functional teams</li><li>Support preparation of updates to senior strategy leaders and get inputs on relevant items</li><li>Track post launch volumes and prepare MIS specific to AMP journey launches</li></ul>Minimum Qualifications:<ul><li>Advanced degree in statistics, econometrics, operations research, mathematics, computer science, engineering, or a related quantitative field of study</li><li>Intellectual curiosity and learning agility needed to explore and evaluate new ideas </li><li>Strong analytical acumen, problem solving, project management skills with demonstrated proficiency in managing multiple projects simultaneously&nbsp;</li><li>Excellent professional communication skills – clear, logical, and structured&nbsp;</li><li>Rigorous and analytical approach to problem-solving, decision-making, and prioritization </li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Analyst-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.How will you make an impact in this role?<ul><li>Deriving insights through monitoring and reporting on KPIs including acquisitions, traffic and SEO trends</li><li>Sharing Site metrics on a weekly and monthly basis to inform team of pacing at a channel and product level</li><li>Creating and managing channel forecast on a monthly basis</li><li>Creating compelling stories to socialize success, key learnings, conclusions, and implications to the Site strategy</li><li>Partnering closely with internal teams across finance, technology, and analytics to synthesize reporting data and results related to test and learn initiatives</li><li>Assisting with the development of strategic briefs to inform the optimization of user experience</li><li>Maintaining vendor relationships with external analytics/data providers</li><li>Acting point person to streamline the agile process to efficiently build out, run tests, and implement updates on Site</li><li>Managing cross-functional relationships and leading weekly meetings across internal partners including Marketing, Technology, Legal/Compliance, Brand, Analytics and Product teams</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree preferred</li><li>Proficiency in MS Excel and PowerPoint</li><li>2+ years of digital marketing and/or web/ marketing analytics experience</li><li>Comfortable with large data sets to develop forecasting and looking at micro/macroeconomic trends and their impacts</li><li>Strong mix of analytical and problem-solving skills; comfortable deriving insights from data</li><li>Creative team player mentality to drive over-arching team goals</li><li>Proficient business acumen, presentation and storytelling skills</li><li>Excellent verbal and written communication skills</li><li>Passion for customer-centric strategies and experiences</li><li>Demonstration of strength in organizational skills with relentless attention to detail</li><li>Self-starter with an ability to navigate a large matrixed organization independently</li><li>Healthy curiosity for trends, insights, and new developments in the digital landscape</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Digital Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Perform technical aspects of software development for assigned applications including design, developing prototypes, and coding assignments</li><li>Function as a leader on an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)</li><li>Lead code reviews and automated testing</li><li>Debug software components and identify code defects for remediation</li><li>Leads the deployment, support, and monitoring of software across test, integration, and production environments.</li><li>Automate deployments in test or production environments </li><li>Takes accountability for the success of the team achieving their goals</li><li>Drives the team’s strategy and prioritizes initiatives</li><li>Influence team members by challenging status quo, demonstrating risk taking, and implementing innovative ideas</li><li>Demonstrate technical expertise to help team members overcome technical problems</li><li>Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in computer science, computer science engineering, or related experience required or advanced degree preferred.</li><li>Up to 8+ years of software development experience in a professional environment and/or comparable experience.</li><li>Demonstrated experience in Agile development, application design, software development, and testing.</li><li>Experience with applications design and development in an Enterprise setting using CSS, HTML, JavaScript, React, Node, Java, Spring Framework, Redis, Relational database, etc</li><li>Expertise with testing frameworks and strategies such as JUnit, Cucumber, TDD, BDD</li><li>Expertise on designing and developing REST APIs</li><li>Thorough understanding of design patterns</li><li>Understanding of docker, Kubernetes, deployment to cloud</li><li>Understanding and application of security and performance best practices</li><li>Experience with continuous integration/deployment (Jenkins, Gradle, Maven, XLR, Mockito, SOAPUI, JMeter, GitHub Actions).</li></ul>Preferred Qualifications:<ul><li>Engineering experience using the following Adobe products - AEM, Workfront, Analytics</li><li>Engineering experience using the following Naehas solutions - Offer Management, Disclosure Management, Intelligent Review </li><li>Ability to effectively communicate to internal and external business partners on architecture and solution design</li><li>Collaborate with leadership across multiple teams to define solution requirements and technical implementation </li><li>Solves technical problems outside of day-to-day responsibilities</li><li>Contributes to the success of many teams achieving their goals</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Software Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is the leading payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses.&nbsp; Global Commercial Services (GCS) is committed to service and innovation and offers our Commercial Card Members a wide range of differentiated products and services.GCS is the Global leader in the Corporate Payments Solutions space and subsequently continues to be an exciting and fast-growing business.&nbsp;GCS is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with small businesses and corporate clients to help them manage business expenses and make large purchases through proprietary payment solutions and expense management tools.Role ObjectiveThe Accounts Payable (AP) Automation Sales Manager will be responsible for driving sales from prospective clients in partnership with internal partners on all key activities related to the sourcing, qualifying, presenting, and ramping of Accounts Payable software solution deals. The ideal candidate works in tandem with internal partners to drive charge volume through Accounts Payable software solutions. The ideal candidate also engages directly with clients to understand customer needs and leverage product knowledge to deliver innovative business solutions that provide ongoing value to new customers through the American Express business suite of products.&nbsp;Job Responsibilities&nbsp;Prospecting&nbsp;<ul><li>Partner with Sales, Marketing, and internal partners on targeted accounts to generate strong pipeline&nbsp;</li></ul><ul><li>Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through self-generated leads&nbsp;</li></ul><ul><li>All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective client’s needs.&nbsp;</li></ul>Pipeline management&nbsp;<ul><li>Effectively manage a pipeline of prospective AP Automation customers provided by American Express and self-prospect&nbsp;</li></ul><ul><li>Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects&nbsp;</li></ul>Client solution and delivery&nbsp;<ul><li>Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement&nbsp;</li></ul><ul><li>Maintain a high level of knowledge and expertise across all AP Automation software offerings as the expert within American Express&nbsp;</li></ul><ul><li>Coach and train Sales teams to effectively identify opportunities and schedule appointments&nbsp;</li></ul><ul><li>Identify opportunities through needs assessment, serving as a consultant to the customer’s business; recommend the best tools to optimize and improve client’s payment processes&nbsp;</li></ul><ul><li>Coordinate internal resources to ensure smooth delivery of the solution and platform, and implementation&nbsp;</li></ul><ul><li>Drive collaboration across internal stakeholders, i.e., product and marketing teams.&nbsp;</li></ul><ul><li>Manage and execute all key phases of the sales process from sourcing to closing&nbsp;</li></ul>Compliance&nbsp;<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Business Conduct policies, standards, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li><li>Knowledge and Skills&nbsp;</li><li>Consultative selling&nbsp;</li><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;</li><li>Influence &amp; persuasion&nbsp;</li><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;</li><li>Demonstrating value&nbsp;</li><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;</li></ul>Results focus&nbsp;<ul><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;</li><li>Market, industry, &amp; product knowledge&nbsp;</li><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;</li></ul>Attributes<ul><li>High learning agility&nbsp;</li></ul><ul><li>Intellectually curious&nbsp;</li></ul><ul><li>Collaborative and growth mindset&nbsp;</li></ul><ul><li>Personal accountability&nbsp;</li></ul><ul><li>Compliance focused&nbsp;</li></ul>Experience&nbsp;<ul><li>Bachelor's degree preferred&nbsp;</li></ul><ul><li>Minimum of 5 years in a direct client facing role with commercial customers&nbsp;</li></ul><ul><li>Experience partnering with clients across various markets / industries&nbsp;</li></ul><ul><li>Experience in a highly regulated industry&nbsp;</li></ul><ul><li>The ability to understand complex technology and articulate it in simple non-technical terms&nbsp;</li></ul><ul><li>Experience working with 3rd party SAAS partnerships to assist with lead generation.&nbsp;</li></ul><ul><li>Solid track record of working with sales process engineering and complex business processes&nbsp;</li></ul><ul><li>Demonstrated ability to work with teams&nbsp;</li></ul><ul><li>Strong working knowledge of AP and ERP solutions and software&nbsp;</li></ul><ul><li>Deep understanding of the overall Procure to Pay processes&nbsp;</li></ul><ul><li>Proficient in discussing and selling in our full AP Automation product suite&nbsp;</li></ul><ul><li>Ability to thrive in highly fluid environments, where technology and processes are always transforming&nbsp;</li></ul><ul><li>Ability to bring along peered stakeholders in an organization from C level to Accounts payable clerk&nbsp;</li></ul><ul><li>Ability to quickly make decisions and drive results in a dynamic and ever-changing environment&nbsp;</li></ul><ul><li>Creative problem-solving skills with track record of overcoming objections to drive growth&nbsp;</li></ul><ul><li>Understanding of risk management decisions and processes&nbsp;</li></ul><ul><li>Ability to lead informally, collaborate and build relationships within and across all levels of the organization (i.e., Product, Marketing, Servicing, Risk, Sales, etc.)&nbsp;</li></ul><ul><li>Strong communication and presentation skills, with the ability to tailor a message to a diverse set of audiences (customer, colleague, business partners, leadership)&nbsp;</li></ul><ul><li>Excels at prioritizing multiple tasks, developing daily, weekly, and monthly call strategies&nbsp;</li></ul><ul><li>Availability to travel up to 10%&nbsp;</li></ul>Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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