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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is in US Consumer New Accounts Risk Strategy reporting into a Director. This role will be responsible for developing innovative solutions across targeting and underwriting processes – with the end goal of driving industry-best credit results while enabling profitable growth in new account acquisitions.&nbsp; &nbsp;Key Responsibilities:<ul><li>Own and enhance acquisition strategies to increase premium acquisition and improve investment efficiency .</li><li>Own, enhance and manage Affiliate and targeted channel acquisition strategies driven by economics of life time value with industry-best credit results</li><li>Continuously monitor new account acquisition performance, conduct deep-dive analyses to explore areas of opportunity, and implement credit controls to address potential/emerging risks for core and targeted acquisitions across channels</li><li>Track developments of acquisition journey in the external marketplace to understand industry best practices.</li><li>Ensure adherence to&nbsp; credit risk compliance and sound risk management standards</li><li>Elevate customer experience by providing seamless underwriting and on-boarding experience</li><li>Influence Marketing and channel partners to enhance front-end back-end decision consistency, optimize top of the funnel traffic and drive premium applicant quality</li><li>Manage partnership with Marketing, Risk Products &amp; Data Strategy, Decision Science, New Accounts Servicing, Fraud, CBO teams to enable enterprise-wide innovations</li></ul>&nbsp;Minimum Qualifications:<ul><li>Advanced Degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science or MBA with hands-on experience in analytics.</li><li>Strong collaborative/interpersonal skills and ability to work in a dynamic, constantly evolving environment with strong attention to detail.</li><li>Project management skills with demonstrated proficiency in leading multiple projects simultaneously.</li><li>Outstanding strategic thought leadership with a focus on innovation.</li><li>Self-motivated, results-driven, intellectually curious and leads with external perspective.</li><li>Clear, effective written and oral communication skills.</li><li>Expertise in underwriting or another core credit risk management function.</li><li>Deep understanding of credit card economics and the payments industry.</li><li>Externally focused and aware of the latest technology and market trends in payment, credit trends, credit behavior and external development in the lending industry.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Retain and profitably grow a limited number of our largest and most strategic global and regional commercial card and payment clients. &nbsp; Qualified candidate must provide proactive consultation to develop strong customer relationships and to drive and lead global program growth, profitability and retention.Responsibilities:<ul><li>Create strategic vision and set goals to drive profitable growth and retention across key global and regional customers</li><li>Create and own holistic global and regional account business plans that incorporate strategies and actions for: (1) Penetrating customer relationships across business units, service units, and global/regional teams including metrics of success and regular formal reviews, (2) Creating global/regional growth opportunities through proactive consultation and deep understanding of customer end-to-end payment eco-system, (3) Deeping and entrenching customer relationships, from the program level up to the C-suite, and (4) Driving a robust pipeline of opportunities to significantly grow both share of wallet spend and net new spend on American Express products and solutions.</li><li>Lead contract negotiation strategy and management for contract renewals, RFP responses, and pricing proposals</li><li>Maintaining detailed understanding of customers industries, business and organizational goals and objectives, including but not limited to, a deep understanding of customer financials, business strategy and business risks as it relates to global commercial card and supplier payments, and aligning those customer needs to American Express products and services.</li><li>Accountability in developing broad and deep relationships at all levels organizationally, globally, and across a wide scope of American Express teams, customer teams, and 3rd party strategic partners.</li><li>Partner, collaborate and provide leadership across American Express global matrix teams to: (1) Cross-sell complimentary products and services designed for Commercial Card clients including B2B Payment Solutions and T&amp;E Payment Products, (2) Assist customer contacts to facilitate and interface with key linkages with internal American Express teams, including client management, operational and servicing, risk and underwriting, general counsel legal, product management and strategic partnership, and operational teams to ensure that customer expectations, service quality and contractual obligations are met and/or exceeded</li><li>Resolve complex issues, including those related to global systems and process integrations, changing local market regulatory conditions, underwriting and risk management mitigations…etc., using formal project management plans, action plans, and risk management plans when required&nbsp;</li></ul>Minimum Qualifications:<ul><li>Deep experience in client management, sales, and/or business development roles with multi-national, enterprise-level companies, ideally in the T&amp;E commercial card payments and the procure-to-pay process and payments solutions space.</li><li>Proven track record in successfully driving growth and sales with global clients through developing and managing a robust pipeline of multiple opportunities, researching and understanding customer needs, and planning strategically to progress the pipeline through solutions and consultative based selling</li><li>Experience in global contract management, including development and leading complex negotiations, and leading internal collaborations with highly matrixed and decentralized global teams</li><li>Ability to develop, execute and complete a Work Plan, Strategy and Action Plan. Show the skill set to assemble and deliver a presentation telling a clear, concise story aimed at the specific outcome(s) with Procurement, Finance and Treasury professionals</li><li>Evidence of successfully managing global programs and projects with cross-functional teams in a global matrixed organization, including facilitating engagement with multiple subject matter experts, balancing competing leadership priorities with different teams, leading with influence and limited direct authority, and in environments with ambiguity</li><li>Ability to lead complex client discussions, manage escalations and influence decisions</li><li>Strong knowledge of and the ability to understand, discuss, negotiate, explain and present benefits of global commercial payment products and solutions, and their related economic and financial benefits to a client</li><li>Maturity of judgement in client and internal situations</li><li>Strong analytical skills</li><li>Ability to effectively leverage internal resources</li><li>Strong customer service skills and responsiveness</li><li>Polished, professional negotiation and selling skills</li><li>Solid knowledge of Global Corporate Payments products and services</li><li>Ability to drive results</li><li>Candidate must be able to work virtually and reside in territory (California, Arizona, Texas, Colorado, Washington, Utah, New York, New Jersey, or Connecticut)</li></ul>Preferred Qualifications:<ul><li>8 years of Commercial Card Relationship Management/Consulting/Sales experience with global customers</li><li>Corporate finance, accounting and finance operations experience</li><li>Strong understanding of Procure-to-Pay (P2P) processes, Expense management solutions and Accounting/ERP Systems</li><li>Negotiation and contract management experience</li><li>Program management skills and experience, ideally leading global teams</li><li>Project management skills and experience</li><li>Knowledge of the competitive environment within the Commercial Card and P2P space</li><li>Understanding of Treasury functions and T&amp;E management</li><li>Understanding of Meetings and Events management is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - International Account Development (Virtual - Western US & Tri-State)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. &nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. &nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. &nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. &nbsp;Find your place in technology on #TeamAmex. The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. Description We are looking for a Engineer that has a solid understanding of JavaScript, NodeJS, ReactJS, and emerging JavaScript frameworks, to lead an agile cross-functional team that values collaboration, automation, and innovation. If you're a JavaScript enthusiast looking to build highly scalable, performant and fault-tolerant applications, come grow your skills as a technical leader at Amex. You will be part of the Card Shop group, which focuses on and strives to provide best in class user experiences to our customers when they shop for American Express products. Your work will be at the frontline of American Express' commitment to excellence to our customers, and thus highly visible, impactful, and rewarding. What to expect: • Lead end-to-end web application development on a multi-functional team • Learn how to build applications using our in-house frameworks and help coach others along the way • Collaborate with product owners to understand business needs and turn them into acceptance criteria • Mentor teammates through code reviews, pair programming, and process refinement • Optimize code for accessibility, performance, availability. • Increase the confidence in our deployments by writing tests, contributing to reliability frameworks, and finding automation opportunities • Investigate and resolve production issues with the help of our site reliability team • Innovate and implement new technologies in an effort to improve multiple teams and applications Join us if you:&nbsp;• Have at least 3 years of experience in Web Development • Are proficient with front end frameworks and state management with or similar to React.js / Redux • Are proficient in building APIs, with NodeJS, Jest, Mocha, Rest, GraphQL, Express • Are experienced with modern JavaScript coding, open source ecosystem, and development practices • Have a passion for providing the best customer experience, and are comfortable optimizing for accessibility and performance • Can translate business requirements into scalable solutions, and break down and plan the execution • Like to mentor engineers and help create the best developer experience • Are comfortable working in an environment based on Agile development methodologies and DevOps principles • Take initiative to collaborate with others in order to find solutions to the team's problems • Are excited about innovation and automation&nbsp;Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Software Engineer III - JavaScript - The Card Shop

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is looking for a hands-on Software Engineer in the Risk Decision Technologies (RDT) organization for the Data Engineering team. The RDT team is responsible for cross-domain, configurable platforms to enable best-in-class risk management and American Express growth with strong governance. The Data Engineering team is embarking on a journey to build Next-gen data platform to support critical Risk Business functions like payments authorization, new account fulfilment, credit collections and underwriting risk. Risk Data Management (RDM) platform is critical for Authorization Modernization Program (AMP) and powers the risk assessment engine with large volumes of data. The platform also includes cloud native applications to support low latency, scalable and modular architecture. This role of Senior Engineer will be an integral part of a team that designs and builds large-scale, cloud-native applications and drive us closer to the vision of a robust Risk data platform.As a Senior Java Software Engineer, you will: <ul><li>Function as a member of an agile team and helps drive consistent development and test practices with respect to tools, common components, and documentation.</li><li>Have primary focus (80%+) on writing quality code, perform unit testing, test automation, quality assurance &amp; automation testing in ongoing sprints.</li><li>Build new micro-services that help manages our rapidly growing data hub.</li><li>Improve efficiency, reliability, and scalability of our data pipelines.</li><li>Work on cross-functional initiatives and collaborate with Engineers across organizations.</li><li>Build CICD pipelines for continuous integration and delivery.</li><li>Build automation for application changes and deployment for faster time to market Develops deep understanding of tie-ins with other systems and platforms within the supported domains</li><li>Perform ongoing refactoring of code, quality assurance and testing, applying best practice methodologies and processes.</li><li>Identify opportunities to adopt innovative technologies &amp; ideas in development / test area.</li><li>Provide continuous support for ongoing application availability</li><li>Collaborate/influence within and across teams to create successes with an innovative mindset and challenge the status quo.</li></ul> Minimum Qualifications<ul><li>Bachelor’s degree in computer science, Electronics, or other related field (or has equivalent work experience).</li><li>10+ years of experience in software development and quality assurance.</li><li>5+ years of experience in building large scale distributed applications with object-oriented design using backend Java related tech stack</li><li>Good knowledge of REST API development and database technologies</li><li>Solid understanding of data structures and common algorithms.</li><li>Experience with Netty, gRPC, Junit and Oracle.</li><li>Good knowledge of REST API development and database technologies</li><li>Solid understanding of data structures and common algorithms.</li><li>Experience with Netty, gRPC, Junit and Oracle.</li><li>Experience with automated release management using Maven, Git</li></ul>Preferred Qualifications<ul><li>Proficient in identifying and applying software design patterns.</li><li>Looks proactively beyond the obvious for continuous improvement opportunities.</li><li>Willingness to learn new technologies and exploit them to their optimal potential.</li><li>Experience with Docker/Openshift based deployment</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Java Software Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role OverviewThe Analytics, Investment &amp; Marketing Enablement (AIM) team within the GCS Marketing Organization is the analytical powerhouse enabling profitable growth for the Global Commercial Services business. As AMEX advances its GenAI strategy, this role focuses on uplifting customer targeting &amp; personalization solutions in Flywheel ecosystem by embedding Generative AI, LLM-powered decision making, intelligent automation, and advanced predictive modeling across SME customer journeys.This B35 role—based out of New York—will be responsible for leveraging GenAI to transform customer targeting strategies, accelerate insights, enhance personalization, and improve marketing effectiveness.Key Responsibilities<ul><li>Work closely with functional analytics teams to enhance targeting across card and beyond-card ecosystems using GenAI-driven solutions.</li><li>Understand current model usage landscape and partner with Adobe product and tech teams to integrate targeting models powered by Gen AI into the Flywheel ecosystem.</li><li>Shape the Flywheel roadmap through daily collaboration with marketing, product, analytics, modelling, and other cross-functional teams.</li><li>Ensure targeting objectives remain strong and protected as capabilities transition into the Flywheel environment.</li><li>Partner across Business Units to align teams, streamline decision-making, and drive unified execution.</li><li>Keep LT informed and aligned on key decisions, dependencies, and directional shifts to ensure transparency and governance.</li><li>Embed GenAI capabilities across workflows to elevate targeting precision, automation, and personalization at scale.</li><li>Mentor and guide team members to build GenAI-centric analytical capabilities and accelerate delivery of high-impact solutions.</li></ul>Minimum Qualifications<ul><li>MBA or Master’s in a quantitative field.</li><li>3+ years of analytics, data science &amp; Gen-AI experience.</li><li>Experience with LLMs, prompt engineering, RAG pipelines, vector databases, and GenAI deployment.</li><li>Experience using statistical techniques (hypothesis testing, regression, KNN, chi-square).</li><li>Strong programming skills (Python, SQL, PySpark) and familiarity with GenAI platforms (OpenAI, Vertex AI, Azure OpenAI).</li><li>Ability to work across matrix teams and communicate complex AI-driven insights effectively.</li></ul>Preferred Qualifications<ul><li>Experience with commercial data, customer lifecycle analytics.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Data Science

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role OverviewThe Analytics, Investment &amp; Marketing Enablement (AIM) team within the GCS Marketing Organization is the analytical powerhouse enabling profitable growth for the Global Commercial Services business. As AMEX advances its GenAI strategy, this role focuses on modernizing retention and save-a-card analytics by embedding Generative AI, LLM-powered decision making, intelligent automation, and advanced predictive modeling across SME customer journeys.This B35 role—based out of New York—will be responsible for leveraging GenAI to transform proactive retention strategies, accelerate insights, enhance personalization, and improve sales and marketing effectiveness across Digital, Field, and Phone channels. This position represents a unique opportunity to drive $2Bn+ charge volume impact while shaping the next generation of AI-native retention ecosystems.Key Responsibilities<ul><li>Drive GenAI-enabled retention strategy using LLMs and advanced ML to detect churn signals and design targeted interventions.</li><li>Build and enhance predictive and generative AI models, integrating new precursors, embeddings, and customer-level signals into existing frameworks.</li><li>Collaborate with Marketing, Risk, and Sales to design AI-generated personalized treatments and optimized message variations.</li><li>Develop GenAI-enabled automated reporting and insights for Digital, Field, and Phone programs to support test-and-learn velocity.</li><li>Create AI-driven triggers, prioritization tiers, and intelligent workflows for Field and Phone Sales channels.</li><li>Partner with senior leaders and functional teams to drive GenAI adoption and influence strategic direction across GCS.</li><li>Drive automation, scalability, and continuous improvement of analytical systems using GenAI-based tools.</li><li>Mentor team members to build GenAI capabilities and deliver high-impact analytical solutions.</li></ul>Minimum Qualifications<ul><li>MBA or Master’s in a quantitative field.</li><li>3+ years of analytics, data science &amp; Gen-AI experience.</li><li>Experience with LLMs, prompt engineering, RAG pipelines, vector databases, and GenAI deployment.</li><li>Experience using statistical techniques (hypothesis testing, regression, KNN, chi-square).</li><li>Strong programming skills (Python, SQL, PySpark) and familiarity with GenAI platforms (OpenAI, Vertex AI, Azure OpenAI).</li><li>Ability to work across matrix teams and communicate complex AI-driven insights effectively.</li></ul>Preferred Qualifications<ul><li>Experience with commercial data, customer lifecycle analytics, and retention strategy.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Description - External At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp; Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations &amp; Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.We are seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Key Responsibilities:⦁ &nbsp; &nbsp;Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations. ⦁ &nbsp; &nbsp;Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit. ⦁ &nbsp; &nbsp;Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks. ⦁ &nbsp; &nbsp;Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML). ⦁ &nbsp; &nbsp;Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams. ⦁ &nbsp; &nbsp;Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials. ⦁ &nbsp; &nbsp;Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response. ⦁ &nbsp; &nbsp;Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations. ⦁ &nbsp; &nbsp;Assist with delivery of compliance-related training to business staff. ⦁ &nbsp; &nbsp;Contribute to reporting of compliance metrics and trends to business leadership. ⦁ &nbsp; &nbsp;Provide input into completing the annual risk assessment plan ⦁ &nbsp; &nbsp;Escalate issues or violations of laws or regulations to senior management; monitor and escalate unresolved Corrective Actions ⦁ &nbsp; &nbsp;Partner with Enterprise Control Management team to establish QA activities for 1LOD to confirm execution and outputs of highly manual processesMinimum Qualifications:⦁ &nbsp; &nbsp;3+ years of experience in compliance, risk management, or control-related roles in financial services. ⦁ &nbsp; &nbsp;Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg E, Reg Z, Fair Lending, Privacy). ⦁ &nbsp; &nbsp;Experience supporting compliance or operational risk within a business or first line function. ⦁ &nbsp; &nbsp;Familiarity with issue management, risk assessments, and control testing processes. ⦁ &nbsp; &nbsp;Experience working in a matrixed environment or with cross-functional teams.Preferred Qualifications:⦁ &nbsp; &nbsp;Bachelor’s degree in business, finance, law, or a related discipline. ⦁ &nbsp; &nbsp;Compliance or risk certification (e.g., CRCM, CAMS, CCEP).Key Competencies:⦁ &nbsp; &nbsp;Strong attention to detail and critical thinking skills ⦁ &nbsp; &nbsp;Ability to analyze regulatory requirements and apply them in a business context ⦁ &nbsp; &nbsp;Effective communication and relationship-building skills ⦁ &nbsp; &nbsp;Proactive, self-motivated, and comfortable managing multiple priorities ⦁ &nbsp; &nbsp;Sound judgment and problem-solving capabilitiesSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager, GMNS Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design. As part of Team Amex, you’ll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide. Responsibilities:<ul><li>Development of Software, testing, deployment, documentation, and operations of complete software systems.  </li></ul><ul><li>Participate as a part of the software engineering team by contributing to software builds through consistent development practices (tools, common components, and documentation) </li></ul><ul><li>Debug software components and identify code defects for remediation </li></ul><ul><li>Adhere to security and regulatory standard methodologies </li></ul>Leadership: <ul><li>Self-motivated individual. </li></ul><ul><li>Participate with team members to create&nbsp;creative changes and improvements by challenging status quo and demonstrating risk taking </li></ul><ul><li>Be a productivity multiplier for your team by participating in the analysis of&nbsp;workflows and contribute to enabling the team to be more effective, productive, and demonstrating faster and stronger results. </li></ul>What we’re looking for:<ul><li>Bachelor’s degree in computer science, computer science engineering, or related experience required </li></ul><ul><li>2+ years of software development experience in a professional environment. </li></ul><ul><li>Exposure to&nbsp;application design and an understanding of software development &amp;&nbsp;deployment of critical full stack applications </li></ul><ul><li>Knowledge of all the technologies in the full stack and how they lead to production deployments. </li></ul><ul><li>Experience with distributed systems, algorithms, and databases. </li></ul>Technologies used: <ul><li>Modern Java, Python, Typescript </li></ul><ul><li>MySQL, MariaDB, Postgres, MongoDB, Redis, Kafka </li></ul><ul><li>Docker, Kubernetes, Linux </li></ul><ul><li>Git, Jenkins, GitHub Actions </li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Global Dining Technology Backend Software Engineer III

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.Key Responsibilities:The Manager – Global Pricing Strategy will:·Support analytical workstreams to uncover data-driven insights that inform optimal Merchant pricing strategies.·Perform comprehensive research on external trends, synthesizing impacts for GMNP and the broader enterprise.·Work with internal stakeholders, both within Pricing and throughout the GMNS organization, to find Merchant pricing solutions that support enterprise goals.·Manage project workflows with limited oversight from leadership, overseeing timelines, deliverables, and next steps.This role requires a high level of analytical proficiency, strategic thinking, and communication skills, which will be leveraged across a range of high impact projects. The ability to harness this diverse skillset in a dynamic and fast paced environment is essential to success.How will you make an impact in this role?·Challenge existing strategies and pricing frameworks with provocative, evidence-based, proposals.·Formulate strategic recommendations based on key findings, communicating takeaways to senior leadership through written and verbal updates.Required Qualifications:·4+ years’ experience in Management Consulting/Corporate Strategy.·Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of data.·Strong relationship management and collaboration skills – ability to manage external vendors and internal stakeholders.·Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders.·Results driven with the ability to work under pressure, navigate through ambiguity, draw linkages, and balance multiple priorities.·Experience challenging the status quo and creating innovative, evidence-based, proposals.·Experience in and/or significant exposure to the payments industry is preferred but not required.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager, Global Pricing Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.About Enterprise Architecture:&nbsp;Enterprise Architecture is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:<ul><li>Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.</li><li>Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.</li><li>Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.</li><li>Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.&nbsp;</li></ul>The Enterprise Business Architecture (EBA) team serves as the organization’s connective blueprint – linking business strategy to technology execution through clear capabilities, value streams, processes, organizational constructs, information, and decision frameworks. As a strategic discipline, the team aligns business vision, product direction, and technology execution into an end-to-end unified model that drives clarity, consistency, and accelerates enterprise-wide technology transformation. Operating at the intersection of strategy, design, and delivery, the team shapes the Enterprise Business Capability Model (EBCM) and the operating frameworks that enable product, engineering, and business functions to innovate and deliver future-ready outcomes at scale, and unlock enterprise impact with speed, trust, and efficiency.Ideal Candidate Profile:<ul><li>A strategic systems thinker with the ability to see the “enterprise whole” and connect disparate moving parts into a unified blueprint</li></ul><ul><li>A management consulting-caliber communicator/storyteller, with exceptional executive presence and analytical rigor</li></ul><ul><li>A collaborator who excels at bringing Product, Engineering, and Business leaders into alignment</li></ul><ul><li>A builder who can create frameworks, models, and governance structures that scale</li></ul><ul><li>A change leader energized by complexity, ambiguity, and enterprise transformation</li></ul>Role Overview / Key Responsibilities:Enterprise Business Architecture Leadership &amp; Strategic Influence<ul><li>Define and evolve enterprise business capability model, value streams, and operating model blueprints.</li></ul><ul><li>Establish clear business architecture standards, principles, and governance to guide transformation initiatives.</li></ul><ul><li>Serve as a trusted advisor to senior business, product, and technology leaders on structural and strategic design decisions.</li></ul><ul><li>Shape and socialize enterprise blueprints through compelling executive storytelling, ensuring alignment across Product, Engineering, Technology, Operations, and Business units</li></ul>Enterprise Modernization &amp; Complex Use Case Enablement:<ul><li>Translate enterprise and line-of-business strategies into actionable capability roadmaps and transformation journeys for high-impact enterprise use cases</li></ul><ul><li>Conduct capability-to-technology mapping and journey/process analysis to identify synergies, redundancies, and modernization opportunities.</li></ul><ul><li>Partner with Enterprise Architecture to align business capabilities with certified APIs, data models, and integration patterns</li></ul><ul><li>Maintain authoritative architectural artifacts including capability maps, value streams, process models, and investment frameworks</li></ul>Executive Communication:<ul><li>Craft clear, persuasive narratives (decks, POV, storyline white paper etc.) that communicate capability-driven decisions to C-level and senior leadership</li></ul><ul><li>Drive alignment across senior stakeholders to shape integrated architectures that reduce redundancy, enable reuse, and accelerate modernization</li></ul>Organizational Leadership &amp; Team Development:<ul><li>Work with a high-performing team of business architects and analysts, setting vision, elevating craft, and strengthening enterprise-wide capability rigor</li></ul><ul><li>Establish standards, best practices, and repeatable frameworks that enable consistent adoption of Business Architecture across the organization</li></ul>Innovation, Emerging Technology &amp; GenAI Integration:<ul><li>Identify and promote opportunities to leverage Generative AI, automation, and advanced analytics to modernize processes and improve operational performance.</li></ul><ul><li>Champion innovation in capability design, process transformation, and enterprise operating frameworks</li></ul>Measurement, Value Realization &amp; Regulatory Alignment:<ul><li>Ensure all architecture and transformation work aligns with regulatory, risk, and compliance requirements</li></ul><ul><li>Use KPIs, OKRs, scorecards, and architectural fitness metrics to guide leadership decisions and demonstrate return on investment</li></ul>Required Qualifications:<ul><li>8-10 years experience in Business Architecture, Enterprise Architecture, strategy, or operating model design within a large, complex organization</li></ul><ul><li>Deep expertise in business architecture practices (e.g. business capability modeling, value streams, domain modeling, operating model)</li></ul><ul><li>Experience with Enterprise Architecture frameworks (TOGAF/BizBOK - conceptual familiarity is a must, certification will be a plus)</li></ul><ul><li>Strong understanding of enterprise platforms, API ecosystems, integration architectures, and operating model transformation.</li></ul><ul><li>Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations</li></ul><ul><li>Experience shaping cross-functional frameworks across Product, Engineering, Operations, and Business units</li></ul><ul><li>Exceptional executive storytelling capability, with a proven ability to translate complex strategies into clear, compelling narratives for senior leadership</li></ul><ul><li>Hands-on experience developing board-level and executive-committee materials, including strategic storylines, transformation updates, and enterprise decision frameworks</li></ul>Preferred Qualifications:<ul><li>Prior experience at a top tier Management Consulting firm (i.e. McKinsey / BCG / Bain / Accenture / Deloitte etc) is highly desirable</li></ul><ul><li>MBA or Master’s degree in Business, Strategy, Information Systems, or related field</li></ul><ul><li>Prior American Express experience or experience in a global financial services / payments enterprise</li></ul><ul><li>Background in large-scale modernization, persistent capacity models, platform rationalization, or M&amp;A integration a strong plus</li></ul><ul><li>Familiarity with API productization, domain-driven design, merchant and/or B2B partner integration needs, and capability-driven governance models a strong plus</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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