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At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>&nbsp;Advance adoption of Amex debit capabilities</li><li>Develop thorough documentation regarding adoption dependencies and operationally sustainable processes to ensure consistent results</li><li>Manage adoption validation process</li><li>Create and expand relationships with key external debit partners</li><li>&nbsp;Collaborate broadly, sharing thought-leadership regarding US debit norms, roadmap and interoperability considerations</li><li>&nbsp;&nbsp;Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams</li><li>&nbsp;Maintain current knowledge about the payment services industry, debit and U.S. market trends, new &amp; existing technologies, products &amp; services</li></ul>Minimum Qualifications<ul><li>1+ year experience in the processing, acquiring, and routing of U.S. debit cards</li><li>Sound analytical, problem-solving, data analysis, and project management skills</li><li>Strong work ethic and organizational ability, with high level of intellectual curiosity, initiative, drive, and attention to detail</li><li>Demonstrated ability to guide, contribute, and execute strategies to deliver outcomes aligned to business goals in matrixed organizations</li><li>Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners</li><li>Track record of leading through change, leading and producing results with or without authority.</li><li>Excellent communication and interpersonal skills, with the ability to articulate and illustrate complex issues in a simple, non-technical manner.</li><li>Potential travel required within U.S. (~10%)</li><li>Bachelor’s degree or equivalent industry experience required.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Analyst - Payments Consulting- US Debit

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Compliance &amp; Ethics (GC&amp;E) organization establishes the framework for American Express’ global compliance risk management program commensurate with the size, complexity and risk profile of the entity.&nbsp;&nbsp;As an independent risk management function, GC&amp;E is responsible for overseeing the organization’s compliance with regulatory expectations through a combination of monitoring and testing activities.We are seeking a dynamic Vice President in the Deputy Compliance Office within the GC&amp;E to lead the firm’s ongoing effort to address the global financial crimes independent compliance testing program within the second line of defense. This individual will be responsible for ensuring that testing activities effectively assess the design and operating effectiveness of financial crimes compliance controls across all business lines, including credit cards, banking, and payments services.Key Responsibilities:•Develop and manage the global financial crimes compliance testing strategy, methodology, and annual plan to ensure adequate coverage of high-risk regulatory areas.•Oversee execution of testing engagements, ensuring timely, high-quality, and well-documented work papers and reports.•Prioritize testing based on regulatory requirements, risk assessments, and emerging compliance issues (e.g., AML, UDAP, Fair Lending, BSA, Privacy and Complaints).•Identify control gaps, root causes, and provide actionable recommendations. Monitor remediation activities to confirm timely closure.•Support interactions with regulators and internal audit during reviews and exams, presenting testing results and methodologies with confidence.•Deliver regular updates and comprehensive reports on testing outcomes to senior management, governance committees, and the Board.•Lead a team of compliance testing professionals; provide coaching, feedback, and career development opportunities. Foster a culture of accountability, independence, and excellence.QualificationsEducation:·Bachelor’s or Master’s degree in finance, business, law, or related field. Professional certifications (CRCM, CAMS, CCEP) are a plus.Experience:•10+ years of Financial Crimes compliance, risk, or audit experience in financial services; demonstrated expertise in compliance risk.•Deep understanding of the regulatory environment and industry best practices, especially as it pertains to consumer compliance (e.g., UDAP, AML, BSA, Fair Lending).•Demonstrated experience in leading governance functions within the second line of defense within a financial services institution, preferably within a bank.•Strong experience interacting with regulatory agencies and managing regulatory exams.•Experience with data analytics and risk management practices.•Be self-motivated, dependable, adaptable and detail oriented with a proven ability to work independently or within a team environment as required.•Demonstrated experience and competency in the assessment of risks, control design and effectiveness and process assessment.•Experience in analyzing data, interpreting results, identifying potential discrepancies and/or risk and experience with data analytics tools and data visualization.•Demonstrated integrity, innovation, teamwork, and excellence. Extensive business process experience in the financial services industry, including an understanding of related products, services, features, economics, and key regulations.Skills and Competencies:<ul><li>Strong knowledge of compliance risk management frameworks, monitoring methodologies, and regulatory expectations.</li><li>Strong leadership and organizational capabilities to manage a global monitoring program.</li><li>Professional experience in handling policy governance objectives.</li><li>Strong leadership and interpersonal skills with the ability to influence and collaborate with people at all levels of the organization.</li><li>Exceptional problem-solving, analytical, and decision-making skills, with the ability to balance business objectives with regulatory requirements.</li><li>Excellent project management and organizational skill, with the ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.</li><li>Ability to both work independently and collaboratively with team-members and to navigate a complex organization.</li><li>Excellent verbal and written communication skills for preparing and delivering reports, presentations, and policy documents.</li><li>Experience in delivering high quality work products, reflecting attention to detail.</li><li>Must be a self-starter flexible, innovative, and adaptive.</li><li>Advanced analytics, PowerPoint and excel skills with an ability to learn new tools quickly.</li></ul>Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President, Global Financial Crimes Compliance International Compliance Testing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and&nbsp;an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express we help small businesses grow their business and meet their customer’s payment needs. We are focused on dramatically expanding the number of places that card members can use their card through innovative partnerships with leading payments companies like Fiserv, Elavon, Global Payments, Stripe, and Adyen.&nbsp;Global Acquisition Capabilities plays a critical role in supporting this growth through developing program platforms, launching new partners, designing program rules, ensuring partner adherence, and managing program controls and governance. Through innovative acquisition programs and growing relationships with Payment Aggregators, we are transforming how American Express is accepted and welcomed. Join us as we strive to achieve American Express acceptance at every small business.&nbsp;How will you make an impact with this role?This position is an exciting opportunity for a candidate seeking to utilize their expertise in project and vendor management, while deepening their leadership and relationship skills working within a fast paced, dynamic team. This manager will be responsible for collaborating with partners for them to develop and implement systems and processes to be able to launch under the OptBlue, Payment Facilitator, and Debit Acquiring programs in the US and various markets internationally. This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups, Payment Consultants, Global Certification Services, Network Solutions and Operations, various Product Owners, Technologies, Risk Management, Compliance and Global Services Group.Primary Responsibilities<ul><li>Project Management of the OptBlue, Payment Facilitator, and Debit Acquiring technical projects, driving external partners to meet the agreed timelines.</li><li>Ownership of ensuring the partners understand the technical and operational requirements of the program in which they’re launching.</li><li>Employ creative problem solving for internal and external partner issues related to the program implementation, operations, and technology solutions.</li><li>Develop, maintain, and deepen partner relationships to speed implementation of program and ensure high performance.</li><li>Effectively collaborate with all business units to maximize merchant acquisition goal.</li></ul>Minimum Qualifications<ul><li>Energetic self-starter with proven business maturity, professionalism and thought leadership.</li><li>Strong project, organization, and time management skills.</li><li>Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment.</li><li>Demonstrated ability to successfully implement and manage large, complex initiatives across multiple locations or partners with multiple constituents.</li><li>Ability to lead and influence internally and externally, across management levels to meet objectives and deliverables.</li><li>Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy-to-understand terms; ability to handle objections and deliver difficult messages.</li><li>Thorough understanding of Amex business dynamics, key linkages, policies, and procedures such as Merchant Acquisition, Network Solutions and Operations, Compliance, Legal, Finance, Technologies, and Global Servicing.</li><li>Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies.</li><li>The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment.</li><li>Strongly Preferred: Expertise in U.S. debit including acquiring practices and transaction flows.</li><li>Strongly Preferred: Bilingual English/Spanish.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Technical Partner Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences.The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.The Senior Manager of Data Concern Reporting &amp; Management plays a critical role in supporting the execution of the enterprise data incident concern management framework. Reporting to the Director, this role is responsible for leading a team focused on the identification, documentation, analysis, and resolution of data &nbsp;concerns across the organization. The Senior Manager will work closely with data owners, risk and compliance partners, and other stakeholders to ensure timely and effective management of data risks, while maintaining high standards for quality and governance.Key responsibilities include:<ul><li>Facilitate the intake, triage, and documentation of data concerns, ensuring accurate classification and tracking in the enterprise system of record.</li><li>Oversee root cause analysis to determine underlying causes of data-related incidents concerns and identify accountable parties.</li><li>Monitor open data concerns to ensure appropriate corrective actions are implemented, progress is tracked, and concerns are escalated as needed.</li><li>Support the development and ongoing refinement of the data concern taxonomy, including proper alignment to data lifecycle phases and risk categories.</li><li>Produce reports, dashboards, and insights for senior Risk Committees, on data concern trends and root causes using data visualization and analytics tools.</li><li>Produce reports, dashboards, and insights spanning various data management activities.</li><li>Partner with business and technical stakeholders across lines of business to communicate expectations and promote adherence to the data concern management process.</li><li>Provide support for training, communications and change management related to data concerns.</li><li>Collaborate with risk, compliance, and audit partners to support reviews, exams, and other oversight activities.</li><li>Contribute to continuous improvement efforts, including process enhancements, automation, and standardization of reporting and documentation practices.</li><li>Collaborate with Technology partners to integrate data from identified sources into reporting systems, define tool requirements, and perform User Acceptance Testing for deployed changes.&nbsp;</li><li>Conduct report validation to ensure accuracy and completeness of metrics and supporting details.</li><li>Work with business partners to identify and document root cause / impact of KRIs/KPIs.</li></ul>Qualifications:<ul><li>Minimum of 8 years of experience in data governance, data management, incident management, risk management, data reporting analysis or a related function, preferably within the financial services industry.</li><li>Strong understanding of incident or issue management processes, including root cause analysis, remediation tracking, and closure validation.</li><li>Familiarity with data governance frameworks and risk taxonomies.</li><li>Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required.</li><li>Basic understanding of Agile methodology and delivery concepts.</li><li>Demonstrated ability to manage multiple priorities and deliver results in a deadline-driven environment.</li><li>Excellent written and verbal communication skills with the ability to present information clearly to technical and non-technical stakeholders.</li><li>Experience leading or mentoring team members and working in a cross-functional, collaborative environment.</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.</li><li>The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment. </li></ul>GuardianSalary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Data Concern Reporting & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Advance adoption of Amex debit capabilities</li><li>Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit</li><li>Develop thorough documentation and operationally sustainable processes to ensure consistent results</li><li>Negotiate complex contracts with partners and customers</li><li>Create and expand relationships with key external debit partners</li><li>Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes</li><li>Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms</li><li>Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams</li><li>Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services</li></ul>Minimum Qualifications:<ul><li>Minimum 3 years’ experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer</li><li>Sound technical aptitude, analytical, and problem-solving skills</li><li>Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations</li><li>Experience negotiating complex contracts with partners and/or customers</li><li>Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners</li><li>Track record of leading through change, challenging the status quo, and leading and producing results with or without authority</li><li>Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner</li><li>Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail</li><li>Potential travel required within U.S. (~10%)</li><li>Bachelor’s degree or equivalent industry experience required.</li></ul>Preferred Qualifications:<ul><li>Expansive and active network across payments industry.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Payments Consulting- US Debit

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.American Express is an American multinational financial services corporation and admired brand providing excellent customer service to high value clientele.&nbsp;On occasion, we have the unique opportunity to add new talented professionals to our service organization.In this role, you’ll be assisting customers with account and product inquiries via phone, as well as performing account maintenance on our American Express Business Line of Credit and a variety of Business Blueprint products. This servicing may be across Checking, Line of Credit, Payment Accept and Small Business Card products. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer card environment. Call volume can range on average from 60 – 100 calls a day.Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service.If you possess the below experience, skills and share our values of providing remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.Daily Responsibilities:<ul><li>Pioneering the servicing of our American Express Business Line of Credit, Banking, and other non-card products which will lead the way in evolving American Express’ servicing strategy.</li><li>Provide extraordinary customer care by responding to questions raised via phone concerning checking accounts / lending products in a fast paced, structured customer care environment.</li><li>Consistent utilization of our customer servicing model.</li><li>Support Customer First philosophy by ensuring professional handling of customer requests. &nbsp;</li><li>Supporting Customers with maintenance, transactions and funds related inquiries.</li><li>Respond to Customer Inquiries around rewards and redemption with ability to handle end to end.</li><li>Troubleshoot customer problems and determine how to resolve those problems.</li><li>Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices</li></ul>Qualifications:<ul><li>Customer service experience (two years+) with a passion for building customer loyalty&nbsp;through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.</li><li>Financial servicing experience which includes lending products</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.</li><li>Ability to navigation multiple servicing platforms</li><li>&nbsp;Proven ability to manage change and continuous learning.</li><li>Excellent written and verbal communication skills</li></ul>Preferred:<ul><li>Checking / Deposits experience</li><li>Work area free of noise and distractions.</li><li>Ability to utilize webcam.</li></ul>Salary Range: $20.00 to $24.04 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Care Professional - Commercial Banking Servicing - Hybrid PHX, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Leads, mentors, and coaches Senior Software Engineers and teams, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the Software Engineering community.</li><li>Directs and leads the design and implementation of scalable software solutions, ensuring robust architecture, code quality, and alignment with business objectives.</li><li>Provides technical mentorship to Software Engineers at various levels, fostering best practices in coding, design patterns, and software development methodologies.</li><li>Oversees the integration and maintenance of new and existing platform components, ensuring optimal performance, reliability, and scalability of software systems.</li><li>Conducts detailed design reviews and code inspections, offering constructive feedback to uphold high coding standards and architectural integrity.</li><li>Collaborates with cross-functional teams to define technical requirements, develop implementation strategies, and ensure seamless integration of complex software projects.</li><li>Monitors and optimizes software development processes, ensuring adherence to project schedules, sprint goals, and best practices in continuous integration and continuous deployment.</li><li>Ensures the health and quality of the code across the portfolio, including leading source control management, functional testing, and integrating with continuous integration/continuous deployment tools.</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in software engineering with a strong background in designing and delivering large-scale, high-performance, cloud-native systems.</li><li>Proven track record in architecting data platforms on GCP or equivalent cloud environments.</li><li>Demonstrated ability to lead architecture and design decisions across complex, multi-stakeholder organizations.</li><li>Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree preferred.</li><li>Deep understanding of distributed systems, algorithms, and both NoSQL and relational databases.</li><li>Proficiency in software development methodologies, programming languages, and modern frameworks.</li><li>Hands-on experience with API design and development (REST, JSON, XML, etc.).</li><li>Expertise in building scalable, fault-tolerant, enterprise-grade applications.</li><li>Strong knowledge of cloud-based platforms, modern software architectures, and SDLC best practices.</li><li>Proven experience in leading, mentoring, and growing engineering teams.</li></ul>Preferred Qualifications:<ul><li>Manages highly complex tasks with significant interdependencies, guiding others in problem-solving.</li><li>Impact is significant across the job function, driving efficiency and success.</li><li>Leads decision-making in specialized areas, influencing strategic outcomes across disciplines.</li><li>Supervises teams across multi-functional projects, providing guidance and expertise.</li><li>Extensive expertise in a technical domain, and advanced expertise across multiple technical and business domains. </li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Staff Software Engineer - Finance Data Management and Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;How will you make an impact in this role?The&nbsp;newly formed Enterprise Technology Services (ETS) Risk &amp; Control Lead, Enterprise &amp; Digital Platforms and Risk Reduction team is dedicated to driving effective Operational Risk strategies as the Enterprise transforms to strengthen our Risk Management programs, pillars and enablement functions.&nbsp;&nbsp;As part of this transformation, the Manager, Issues, Events &amp; Remediation will play a critical role supporting either the Global Loyalty &amp; Benefits or Global Accounts Receivable and Banking &amp; Payments teams. This role is accountable for managing the end-to-end inventory of Issues, Events, and Remediation, ensuring efficient execution, data quality, and stakeholder transparency.This role will combine strong operational execution with strategic insight—driving clarity, accountability, and continuous improvement across a complex, cross-functional risk landscape.The Manager, Issues, Events &amp; Remediation will:<ul><li>Own and oversee the end-to-end lifecycle of Issues, Events, and/or Remediation activities following the identification of a problem or control breakdown.&nbsp;Accountable for running the day-to-day activities associated with the Enterprise-wide refreshed framework, ensuring timely delivery against critical milestones and process steps.</li><li>Improve data integrity through implementing effective processes to track, update, and validate inventory data, reducing rework and the need for repeated quality assurance checks</li></ul><ul><li>Establish and maintain standards to ensure inventory documentation meets enterprise policies and audit requirements, promote transparency, and elevate control quality by advising owning teams on effective control enhancements.</li><li>Conduct robust root cause and thematic analysis to identify recurring issues, systemic risks, and opportunities for process and control improvement.</li><li>Embed accountability by developing transparent workflows, escalation mechanisms, and clear ownership across teams and partners. Adopting agile best practices and effective ways of working to communicate and collaborate with owning teams for their inventory.</li><li>Deliver concise, data-driven reporting and insights that influence decision-making and drive timely, effective outcomes.</li><li>Engage proactively with senior leaders, business unit heads, and risk partners to provide clear updates on issue status, trends, and upcoming activities.</li><li>Build strong, trusted relationships across business and technology partners to ensure shared understanding of actions, timelines, and expectations.</li></ul><ul><li>Provide subject matter expertise in operational control design, validation, and enhancement to strengthen the enterprise’s risk posture. Achieved by learning and leveraging the domain level Risk &amp; Control Self Assessments (RCSAs), or prior Process Risk Self Assessments (PRSAs).</li><li>Collaborate with owning and accountable teams to ensure control improvements are effective and aligned with enterprise risk appetite.</li><li>Drive continuous improvement by embedding lessons learned into future risk management practices and operational processes.</li></ul>Required Qualifications<ul><li>3+ years of experience in operational risk management, internal audit, or a related control function.</li><li>Strong project management or agile methodologies, mature prioritization ability, with effective organizational skills to enable simultaneous management of multiple complex issues.</li><li>Proven ability to communicate with and influence senior leadership, providing clarity on issues, progress, and key decisions.</li><li>Demonstrated experience in data management and quality control, ensuring accuracy and reliability of operational risk inventory.</li><li>Strong analytical, root cause, and thematic problem-solving skills with the ability to identify patterns and drive sustainable solutions.</li><li>Solid understanding of operational control frameworks, governance practices, risk mitigation techniques, and ability to review application and process level controls.</li><li>Strong business acumen with the ability to quickly understand and synthesize business needs.</li></ul>Preferred&nbsp;Qualifications<ul><li>Bachelor’s degree in finance, Business, Risk Management, or related field (advanced degrees or certifications such as MBA, CPA, or CRISC are advantageous).</li><li>Experience in financial services or other highly regulated industries.</li><li>Experience in financial services or other highly regulated industries.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager, Issues, Events & Remediation Enterprise Platforms

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a Senior Data Architect (Data Virtualization &amp; CCaaS) to design and deliver scalable, secure, and future-ready data solutions. The ideal candidate will have hands-on experience in building hybrid on-premises and cloud architectures, driving data virtualization initiatives, and modernizing contact center ecosystems (CCaaS). This role requires strong technical expertise, strategic thinking, and collaboration across multiple teams to enable seamless data integration, analytics, and operational excellence.Key Responsibilities:<ul><li>Architect hybrid data solutions that seamlessly integrate on-premises and cloud platforms, enabling coexistence between legacy and modern systems.</li></ul><ul><li>Lead data migration and modernization initiatives by analyzing existing contact center environments—including data structures, dependencies, and integration points—and developing comprehensive migration strategies, timelines, and risk mitigation plans for transitioning from on-premises to cloud platforms.</li></ul><ul><li>Design and implement scalable data architectures—including virtualization frameworks, federated data access layers, and real-time integration pipelines—aligned with enterprise data strategy, governance, and performance standards.</li></ul><ul><li>Develop and maintain unified data models and semantic layers, defining canonical data models, data contracts, and transformation rules to ensure interoperability, schema compatibility, data integrity, and consistent enterprise-wide analytics.</li></ul><ul><li>Implement and enforce data governance, security, and access control policies across virtualized and hybrid environments.</li></ul><ul><li>Establish non-functional requirements including scalability, resilience, security, compliance, performance, and disaster recovery.</li></ul><ul><li>Collaborate closely with data engineers, analysts, architects, product managers, and business stakeholders to deliver unified and actionable data solutions.</li></ul><ul><li>Provide technical leadership through code reviews, mentorship, and continuous process improvement.</li></ul><ul><li>Stay current with industry trends and emerging technologies in CCaaS platforms such as Five9, Google CCAI, and Amazon Connect.</li></ul><ul><li>Contribute to cross-functional initiatives, innovation sessions, and knowledge-sharing activities to foster continuous improvement.</li></ul><ul><li>Implement and manage CI/CD pipelines for data and application delivery.</li></ul><ul><li>Apply banking data domain expertise to design and optimize data engineering and integration solutions.</li></ul><ul><li>Demonstrate strong analytical and problem-solving abilities to troubleshoot and resolve complex technical challenges effectively.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor’s degree in computer science or related field with 10+ years of experience in designing, building, and managing contact center and enterprise data platforms.</li></ul><ul><li>Expert in Contact Center technologies, with deep knowledge of Genesys (InfoMart, GAAP, GIDB, SpeechMiner) and hands-on experience with CCaaS platforms such as Five9, Google CCAI, or Amazon Connect.</li></ul><ul><li>Proficient in data engineering and architecture—skilled in SQL, data modeling, ETL/ELT pipeline design, and data warehousing using BigQuery or similar platforms.</li></ul><ul><li>Experienced in real-time and event-driven data processing, leveraging Kafka, Google Pub/Sub, or AWS Kinesis, with strong programming skills in Python and automation scripting.</li></ul><ul><li>Versatile in data systems and integration, including API-based ingestion (REST, SOAP, webhooks), RDBMS/NoSQL databases (Oracle, PostgreSQL, MongoDB, Cassandra), and data virtualization tools like Denodo or BigQuery Omni.</li></ul><ul><li>Demonstrated leadership, analytical, and problem-solving abilities, with proven success in Agile environments, strong stakeholder collaboration, and a continuous drive for innovation and performance optimization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Software Engineer - Contact Center Technologies

At American Express, our culture is built on a 175-year history of&nbsp;innovation, shared values and Leadership Behaviors, and an&nbsp;unwavering commitment to back our customers, communities,&nbsp;and colleagues. As part of Team Amex, you'll experience this&nbsp; powerful backing with comprehensive support for your holistic&nbsp;well-being and many opportunities to learn new skills, develop as&nbsp;a leader and grow your career. Here, your voice and ideas matter, your work makes an impact,&nbsp;and together, you will help us define the future of American&nbsp;Express. The Global Acquiring Partners &amp; Programs (GAPP) in Merchant Services US (MSUS) are tasked with making American Express “Welcomed Everywhere and Used Every Day.” Through innovative programs like OptBlue, the business focuses on high growth relationships in the Merchant Acquiring arena that are transforming how American Express is accepted and welcomed. This is an exciting opportunity to join a fast-paced, dynamic team managing relationships with Third-Party Partner banks and sales channels that sit under the OptBlue program. These relationships are significant, complex, and critical to achieving American Express’s strategic objectives for merchant acceptance.&nbsp; In this role, you will manage our partner relationships by working across a broad set of areas and teams both within American Express and with our partners. The successful candidate will also lead more tactical growth opportunities to unlock and implement initiatives (i.e. Debit) with the partners across their sales and marketing organizations to drive American Express merchant coverage and spend on the network.&nbsp; This role is responsible for: Orchestrating Program&nbsp;Management, Driving Welcome Acceptance, Unlocking&nbsp;Partner Participation Marketing Initiatives, and Facilitating&nbsp; New Partner Integrations (i.e. Debit)<ul><li>Deepen senior level relationships with partners to help&nbsp;strategically position American Express and help grow and&nbsp;maintain a robust sales pipeline across all partner sales&nbsp; channels.</li><li>Managing complex, critical partner relationships by working across a broad set of areas and cross-functional teams both within American Express and with partners.</li><li>Accelerating growth and driving enterprise goals across this partner set by negotiating and implementing initiatives with sales and marketing organizations that drive American Express Merchant coverage and spend on the network. </li></ul>Key areas of focus:<ul><li>Strategy Development: Unlock Card Member spend in partnership with a portfolio of Third-Party Partnerships (TPPs) by focusing on Merchant enablement, activation, Vibrant Acceptance, and other strategic enterprise initiatives (i.e. Debit).&nbsp;</li><li>Partner Management: Establish and deepen relationships with TPPs to identify and implement growth initiatives across the partner portfolio.&nbsp;</li><li>Negotiation: Leverage partner executive, sales, and servicing relationships to uncover and implement exciting growth opportunities such as expanding American Express value-added products and services for partners and Merchants. &nbsp;</li><li>Collaboration: Partner with internal business team members including Marketing, Analytics, Business Development, and Legal to design and implement initiatives that increase Merchant activation, drive Welcomed Acceptance and deliver incremental value to our partners.&nbsp;</li><li>Business Development: Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services.&nbsp; Represent American Express and promote our industry specific value at industry forums / events / trainings to establish American Express as an essential partner.&nbsp;</li></ul> Minimum Qualifications:<ul><li>5+ years of relevant business experience required</li></ul> Qualifications:<ul><li>Minimum 3 years’ experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer.&nbsp;</li><li>Self-starter with the ability to think creatively and strategically in a world of evolving payment trends and innovations&nbsp;&nbsp;</li><li>Excellent client relationship skills with demonstrated ability to influence C-level executives with business partners.&nbsp;</li><li>Proven influencing and negotiation skills with confidence to challenge opinions and perceptions and offer unique insights.&nbsp;</li><li>Excellent relationship management and collaboration skills with the ability to influence internal and external partners.&nbsp;</li><li>Strong sales mentality with a focus on driving bottom line performance.&nbsp;</li><li>Proficient in identifying and driving new opportunities that advance and deepen our relationships.&nbsp;</li><li>Strong business acumen – especially in the merchant acquiring, emerging payments and payment processing industry.&nbsp;&nbsp;</li><li>Strategic problem solver with ability to work through complex business and operational problems and identify clear action plans and drive resolution.&nbsp;</li><li>Excellent oral/written communication and presentation skills are a must.</li><li>Solid project management skills and the ability to lead multiple accounts and initiatives in parallel.&nbsp;</li><li>Bachelor's Degree required; MBA preferred.&nbsp;&nbsp;</li></ul> Location: New York City or Phoenix; operating under a hybrid-work arrangementSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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