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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.How will you make an impact in this role?Ensuring we have the right compensation in place for employees and ensuring that our incentive plans drive business results is core to delivering on our company strategic imperatives. This is an exciting opportunity to be a key contributing member of Incentive Design &amp; Governance (IDG) team. This role will report to the Vice President, IDG, and is responsible for leading a team to oversee and consult on incentive compensation in multiple business units as well as wider total compensation activities and projects that drive performance and rewards.  Responsibilities:&nbsp;<ul><li>Act as the incentive compensation and governance center of excellence (COE) for multiple business units and the Colleague Strategic Partner (CSP) community, advising on incentive guiding principles, processes, and policies&nbsp;</li><li>Serve as Secretary to the Incentive Governance Committee, overseeing the end-to-end committee process from agenda setting and material preparation, to stakeholder engagement and decision documentation, ensuring all matters presented for review are fully vetted, risk-balanced, and aligned with enterprise standards&nbsp;</li><li>Continuously evolve the standards of the committee, exampling risk-balanced leadership&nbsp;</li><li>Collaborate extensively with Global and International Compensation, Compliance, Legal, Risk, and other key stakeholders to shape and implement incentive a framework that balances business growth with sound risk management&nbsp;</li><li>Serve as the primary contact and strategic advisor to senior business leadership on all aspects of incentive design and governance, including performance-based plans, contests, and referral programs, ensuring programs are equitable, effective, and in compliance with both policy and regulatory standards&nbsp;</li><li>Leverage learnings and best practices from committee deliberations to enhance and strengthen&nbsp;overall governance framework&nbsp;</li><li>Challenge the status quo and implement innovative solutions to existing processes that uphold framework, while&nbsp;tailoring to the intricacies of each market&nbsp;</li><li>Effectively and efficiently manage business expectations and raise appropriate issues to Senior Leadership&nbsp;</li><li>Partner across the company to drive continuous improvement in total compensation&nbsp;</li></ul>Minimum Qualifications&nbsp;<ul><li>8+ years demonstrated experience in incentive compensation, general compensation, governance, and exposure to a broad range of compensation practices&nbsp;</li><li>Proven leadership experience and demonstrated ability to develop talent&nbsp;</li><li>Experience designing and governing elements of total compensation programs&nbsp;</li><li>Self-starter attitude with ability to learn quickly and work independently&nbsp;</li><li>Ability to communicate to and influence senior leaders, and demonstrated ability to work with multiple stakeholders&nbsp;</li><li>Proven experience successfully managing multiple, multi-faceted projects and producing quality deliverables on time&nbsp;</li><li>Excellent interpersonal skills with the ability to develop strong relationships with individuals at all levels within the organization&nbsp;</li><li>Ability to manage tasks and subject matter with considerable sensitivity, discretion, and judgment&nbsp;</li></ul>Preferred Qualifications&nbsp;<ul><li>Risk governance mindset&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

American Express

Director - Incentive Design & Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Role Description:The Enterprise Data Office (EDO) is part of Enterprise Data Management &amp; Platforms (EDMP), a key component of our Enterprise Technology Services organization. We focus on delivering critical data-related initiatives that accelerate digital transformation at American Express, enhancing the overall customer experience, strengthening our data strategy and practices, and driving our continued growth.American Express continues to invest in enterprise data management, and as part of the journey, we are seeking a Senior Analyst to drive data program management.This role will support the management of the EDO program and project scopes and deliverables, lead stakeholder engagement, identify and mitigate risks, and address change impacts.Primary Responsibilities:<ul><li>Maintain project plans and track progress against key program milestones, risks, dependencies, and deliverables. Keep leadership-friendly minutes and track action items.</li><li>Strategically coordinate across the EDO program to identify dependencies and cross-functional opportunities that align with organizational objectives.</li><li>Skillfully engage with a diverse range of stakeholders across multiple business functions and organizational levels. This includes workstream leads, product owners, Business Unit Data Offices, regulatory relations, Internal Audit Group (IAG), Technology, and colleagues from critical support functions.</li><li>Establish key performance indicators (KPIs) for project success and monitor their achievement.</li><li>Proactively identify and communicate risks, scope changes, resourcing, and financial implications to senior management, as well as driving timely resolution of identified gaps.</li><li>Support the EDO Program &amp; Change Management team with IAG deliverables, external regulatory remediation efforts, enterprise-wide initiatives (i.e., Project Guardian, Enterprise PMO policy), and executive leadership presentations.</li></ul>Qualifications:<ul><li>Proven experience managing multiple, cross-functional programs and projects.</li><li>Strong track record of developing executive-friendly presentations, status reports, and program summaries for senior leadership.</li><li>Exceptional organizational skills, attention to detail, and ability to analyze information to identify discrepancies and recommend solutions.</li><li>Excellent communication skills, with an ability to synthesize key messages, prepare concise materials, and tailor subject matter appropriately for the audience.</li><li>Strong relationship skills with a passion for collaborating with internal and external partners, including leadership.</li><li>Proactive mindset with the ability to work well under pressure, quickly pivot to changing priorities, and passionately contribute to a dynamic environment.</li><li>Strong problem-solving and process improvement mindset.</li><li>Bachelor’s Degree and 2-4 years of relevant experience.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.Guardian

Sr. Program Analyst – Data Management Program

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The US Small Business and Middle Market segment (SME – Small and Medium Enterprise) is the largest GCS customer segment, with tremendous growth momentum, and continues to be a key area of investment and focus for our company.The Small Business Customer Growth Marketing team focuses on delivering customer-centric treatments to expand and deepen our relationship with existing Small Business and Middle Market Card Members.As a Manager of Lending Treatments (customer level pricing, line, line of credit) you will lead strategic projects for these revenue critical programs and ongoing product channel management. As a Channel Manager owning these products, you’ll have the opportunity to structure how we engage with our Small Business Customers, through their primary digital Customer portal “My Card Account – MYCA.” You will create and develop the strategy for the Lending Treatment content that they are served within the “Customer portal,” which will in turn deeper their relationship with American Express. Influencing the trajectory of these significant SBS products by spearheading the development and rollout of the MYCA channel go-to-market and offer strategy. Making cardmembers aware of these treatments to ensure they are maximizing their membership value is a top focus area of growth for GCS. This is a highly visible and fast paced role on a growing team that will allow for you to build skills in partnerships, creative development, testing, and campaign analysis. Additionally, this individual will have the opportunity to lead two colleagues.How will you make an impact in this role?·Lead creative development with creative agency and collaborate with cross-functional partners and colleagues across the enterprise to flawlessly execute campaigns for the MYCA web and mobile channel&nbsp;·Responsible for continuous program optimization, results tracking,&nbsp;forecasting and developing key insights to enable decision-making·Partner cross-functionally with many teams, such as, Product, Enterprise Digital, Analytics, Risk, etc. to understand product related changes or enhancements and translate into effective marketing campaigns·Leverage data and customer insights to drive channel effectiveness and improve marketing treatmentsMinimum Qualifications:<ul><li>Thought leader with proven success in leveraging customer insights and innovative thinking to deliver best in class customer experiences</li><li>Exceptional relationship skills – a person who proactively collaborates, seeks input and understands others’ goals to bring out the best for the business</li><li>Results driver with sense of accountability and ownership</li><li>Effective working in ‘white space’ and comfortable with ambiguity</li><li>Able to package information and tell a story to different levels of audiences</li><li>Positive energy and enthusiasm with a “can-do” attitude and strong sense of humor</li><li>Minimum 3-5 years of relevant work experience</li></ul>Preferred Qualifications:<ul><li>People leadership experience a plus</li><li>Digital marketing experience&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Digital "MYCA" Customer Growth Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are looking for an experienced Senior Manager of Digital Product Management ready to create and drive the data strategy of improving how Amex manages our customer’s critical data. This position reports to the Director of Data Strategy in the Commercial Data Office (CoDO). CoDO is a fast-paced entrepreneurial team tasked with improving existing systems and building new innovative data solutions for our customers, while adhering to regulations and data management best practices.&nbsp;With continuous changes in the regulatory and risk management environment the program this Senior Manager is joining is critical to delivering delightfully interconnected commercial product experiences.Your Primary Responsibilities may include:·Create the strategy, requirements and detailed roadmap for integrating the corporate &amp; business to business product experiences into the new customer legal entity profile data system of record.·Investigating, synthesizing and briefing the details of current customer experiences for providing profile data through acquisition and maintenance journeys.·Comparing and contrasting the nuances of customer experiences and data capture today, especially considering how the data lineages operate to power the current experiences.·Create data flows to visualize data lifecycle from customer input through to end use cases including, but not limited to anti-money laundering and know your customer screening.·Drive consensus to standardize terms and language related to legal entities and associates (i.e. roles, entity types, industry codes, etc.)·Responsible for creating product requirements and associated documentation to clearly communicate to delivery team partners.·Responsible for leading meetings with stakeholders and driving tangible actions with cross functional groups including product, compliance and legal partners.·Creating documentation for as built solution and training others on the new or changed capabilities.·Accountable to providing roadmap, status and risk items to program PMO partners.Minimum Qualifications·Experience effectively working in a matrix organization alongside multi-national and cross-functional teams·Proven track record of understanding business challenges and translating them into value-add and technically viable data products and solutions·Direct experience measuring and quantifying business value of projects, features or data quality improvements·Knowledge of the financial services industry and financial crimes regulations·Experience related to organizing data for high performing data platforms, sensitive data elements, structured and unstructured needs.·Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues and shareholders.·College degree in engineering, technology management, analytics or business or equivalent educationPreferred Qualifications:·Understanding and experience with the Amex Corporate and Business to Business products.·Experience working with technology architects and software development teams including an understanding of iterative development practices.·Experience querying databases and creating data models.·Experience with data risk management practices.Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Enterprise Architecture:Enterprise Architecture is an organization within the Technology Office at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:1.Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.2.Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.3.Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.4.Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.What you will be working on:We are looking for a Senior Software Engineer to join the Enterprise Architecture team. In this role, you’ll partner with engineering and product teams across assigned business domains to ensure that architectural designs, technology decisions, and engineering practices align with enterprise strategy and standards.This role is ideal for a seasoned engineer-architect, someone who enjoys influencing technical direction, guiding design decisions, and developing proofs of concept (POCs) to validate architecture patterns or technology approaches.Qualifications:&nbsp;What you will Bring:<ul><li>Bachelor’s degree in computer science, Engineering, or related discipline, or equivalent professional experience</li><li>6+ years of progressive experience in software engineering and/or architecture roles within large-scale, distributed environments.</li><li>Strong understanding of enterprise architecture principles, design patterns, and software engineering best practices</li><li>Experience in architecting solutions for large-scale enterprise systems.</li><li>Experience with microservices, API design (REST/gRPC), and event-driven architectures.</li><li>Expertise in cloud platforms (AWS, GCP, Azure) and container orchestration tools (Kubernetes, Docker)</li><li>Strong technical depth in one or more programming languages such as Java, Kotlin, Go, or Python</li><li>Solid understanding of data systems, integration strategies, and system scalability.</li><li>Deep understanding of security-by-design principles and compliance frameworks.</li><li>Demonstrated ability to lead, partner, and collaborate cross functionally across many engineering organizations</li><li>Excellent communication and documentation skills to articulate architecture concepts and decisions clearly.</li></ul>Preferred Qualifications:<ul><li>Experience in architecting solutions for servicing or case management domains</li><li>Familiarity with architecture governance, technology lifecycle management, and architecture review processes</li><li>Experience contributing to enterprise-wide architecture communities or standards boards.</li><li>Knowledge of observability practices (metrics, tracing, logging) and tools such as Open Telemetry, Prometheus, Grafana, and Kibana</li><li>Open-source contribution or thought leadership (internal talks) in architecture or engineering excellence</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Software Engineer II - Java - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.&nbsp; The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations &amp; Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.The GMNS Data Office is responsible for bringing GMNS critical data elements and applications under the Enterprise Data Management Operating Policy (AEMP70) and Enterprise Data Risk Management Policy (AEMP79) compliance. Our team is dedicated to helping American Express leverage the true value of data through application of Data Management and Governance principles.As a Data Steward Delegate, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within your domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.Other Primary Responsibilities:<ul><li>Responsible for supporting the Data Steward in identifying data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.</li><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to support the Data Steward in the execution of their role.</li><li>Responsible for holistic platform data quality monitoring, including but not limited to key reports.</li><li>Assist in the identification of data risk, working with upstream data providers, downstream business partners, as well as technology teams.</li><li>Support the Data Steward in in the establishment, maintenance, and testing of controls to manage data risk within their business unit.</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately</li><li>Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.</li><li>Responsible to partner with the Data Steward in developing and managing the data management roadmap.</li><li>Collaborate with and influence product managers to ensure all new use cases are managed according to policy.</li><li>Support function for creation of controls to mitigate Data Quality risk, Fit for purpose risk and Data Steward risk as part of RCSA assessments</li></ul>Qualifications:<ul><li>Bachelor’s degree in business, analytics, information systems, computer science, engineering, or any other data-related field. Master Degree preferred.</li><li>5+ years of direct experience relating to creation and execution of formal data governance and/or data management programs.</li><li>Consistent record of understanding business challenges and strategies and connecting those to data and capabilities.</li><li>Strong communications skills.</li><li>Working knowledge of current and upcoming data governance, data management and data product techniques and trends.</li><li>Eagerness to test, learn, fail and improve is crucial.</li><li>Must have a positive, collaborative leadership style with colleague and customer first attitude</li><li>Certification as a Data Management Professional (CDMP) or other similar data management certification preferred.</li><li>Certifications and experience working within the Collibra Data Intelligence Platform, MANTA, or other similar Data Governance tools preferred.</li><li>Incident management and reporting, risk/data risk management, data breach management, data classification and handling, data quality monitoring and improvement, and data governance/compliance management experience preferred</li><li>Working knowledge of SQL &amp; Python or other programming language preferred.</li><li>Prior experience with Agile or SAFe project methodologies preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager- Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the USCS Control Management Risk ID &amp; Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.USCS is looking for a Sr. Analyst of Risk ID &amp; Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units and functional areas. The Sr. Analyst, US Consumer Services Risk ID &amp; Assessment: <ul><li>Partner across US Consumer Services and other core teams including Enterprise Digital &amp; Data Solutions and American Express Technology to enhance the control environment</li><li>Monitor, track and document daily metrics/issues in accordance with established SLAs</li><li>Accountable for completion of tasks and deliverables with a focus on detail, quality and efficiency</li><li>Integrate with and work closely with Team Members in US and India hours to manage Team workloads</li><li>Support and partner with cross functional teams to assess issues and work closely on technical issues</li><li>Assist in additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate Business Units in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support thematic risk reporting (levels, trends, causes)</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Maintain risk profiles and an updated risk register(s)</li><li>Support sharing insights, better practices, themes, etc. across the enterprise </li></ul>Minimum Qualifications<ul><li>2+ years of experience managing and executing across various operational risk management lifecycle activities and frameworks</li><li>Knowledge of process excellence, risk/control assessment data analysis, compliance control frameworks</li><li>Strong problem solver with the ability to use analytical methods to affect change</li><li>Strong project management skills to drive high quality, timely deliverables across a matrixed environment and ability to influence</li><li>Ability to conceptualize complex control relationships and develop rigor in control development, design and testing practices</li><li>Excellent written and verbal communication skills to deliver quality, actionable feedback on potential control issues</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively </li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or and other certifications that align with digital product/technology experience</li><li>Experience in at least one of the following:</li><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Control Management, Risk ID & Assessment

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Client Engagement Manager is a telephone-based position responsible for the engagement of identified customers. The manager will manage relationships by partnering closely with risk, underwriting, merchant services and Marketing to provide solutions for customers.   &nbsp;This position is responsible for treating a customer base and will be fluid based on where we see the biggest opportunities based on data analytics (part portfolio management + part monthly customer actions).   &nbsp;Job Responsibilities: Planning (20% of time)  <ul><li>Effectively manage a list of prioritized customers with an existing American Express Business/Corporate program where an engagement opportunity has been identified.  &nbsp;</li><li>Meet minimum expectations for Formula For Success (FFS), which is a set number of calls, customer meetings and other productivity metrics. &nbsp;</li></ul>Client Solution (80% of time)  <ul><li>High level of Financial Fluency and understanding of the underwriting and risk process. Must be able to drive results through creative problem solving. &nbsp;</li><li>Partner closely with risk, underwriting and GMNS to identify and develop solutions for customers based on customer needs. &nbsp;</li><li>Use consultative skills to retain customer relationship and charge volume  &nbsp;</li><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE. Force, C360) &nbsp;</li><li>Partner with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit  &nbsp;</li></ul>Compliance (100% of time)  <ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements &nbsp;</li></ul>Knowledge, Skills, Attributes, and Experience: Knowledge and Skills  Financial Fluency  &nbsp;<ul><li>Strong knowledge of Financial Fluency and understanding of the underwriting and risk process.  &nbsp;</li></ul>Relationship management  &nbsp;<ul><li>Strong customer relationship building skills to follow through and motivate clients to act  &nbsp;</li></ul>Consultative selling  &nbsp;<ul><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value  &nbsp;</li></ul>Closing <ul><li>Overcomes objections and resistance to proposed solutions with key client decision makers  &nbsp;</li></ul>Influence &amp; persuasion  &nbsp;<ul><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services  &nbsp;</li></ul>Demonstrating value  &nbsp;<ul><li>Proactively and consistently demonstrates the value of partnering with American Express  &nbsp;</li></ul>Results focus  &nbsp;<ul><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks  &nbsp;</li></ul>Market, industry, &amp; product knowledge  <ul><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation  &nbsp;</li></ul>Attributes  <ul><li>High learning agility  &nbsp;</li><li>Intellectually curious  &nbsp;</li><li>Collaborative and growth mindset  &nbsp;</li><li>Personal accountability  &nbsp;</li><li>Compliance focused  &nbsp;</li></ul>Experience  <ul><li>High level of Financial Fluency required  &nbsp;</li><li>Bachelor's degree or equivalent experience  &nbsp;</li><li>Excellent sales experience, 2 – 3 years preferred &nbsp;</li><li>Knowledge of underwriting and risk process    &nbsp;</li><li>Experience partnering with clients across various markets / industries  &nbsp;</li><li>Experience in a highly-regulated industry&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Client Engagement - Phoenix

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.GMNS is looking for a Director of Privacy to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Director, Privacy Risk will:<ul><li>Provide strategic privacy risk advice to business process owners across U.S. and international GMNS business functions &nbsp;</li><li>Facilitate risk awareness and education within business teams to enhance their ability to manage privacy risk effectively and to comply with enterprise policies and programs pertaining to privacy risk</li><li>Advise on integration of privacy risk into broader Operational Risk Management (ORM) policies and programs&nbsp;</li><li>Support with design and dissemination of targeted training and awareness programs to increase BU understanding and management of specific privacy risk topics</li><li>Consult on the design and implementation of BU controls tailored to privacy risk</li><li>Share privacy risk knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes</li><li>Advise on privacy risk strategies and procedures to align with changes in the business environment and regulatory landscape</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the business unit specific to privacy risk</li></ul>Required Qualifications:<ul><li>6+ Years Privacy risk management experience required</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:</li></ul><ul><li>Serving as the go-to subject matter expert pertaining to specific operational risk types</li><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams</li><li>Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li></ul>Key responsibilities include, but are not limited to:<ul><li>Privacy Practices:</li></ul><ul><li>Governance framework:&nbsp;&nbsp; Sets the International privacy practices framework to be executed by 1st line Risk Experts, including the regulatory documentation data principles</li><li>Training and Awareness: Proactively engages and partners with stakeholders across Compliance and the business to create learning and development programs and guidance material to support colleagues to understand their roles and responsibilities in relation to privacy</li><li>Monitors the external regulatory and industry development to determine impacts to framework.&nbsp; Identifies potential gaps and best practice in the American Express data privacy framework and helps to develop implementable solutions that can be rolled out across International.</li></ul><ul><li>Audit Engagement: Supports the business in managing privacy audits. The incumbent will provide and recommend pre-audit submissions of self-identified findings, monitor all audit MAPs to ensure they are closed in a timely manner, participate in all audit meetings, and provide operational risk input into audit findings.</li><li>Documents and manages exceptions to the Privacy Procedures</li><li>Provides Privacy advice and guidance</li></ul>ORMCMSalary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Privacy Risk

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We're looking for a talented and passionate Sr. Associate Product Manager to join the MYCA (Manage Your Card Account) Web Account Services team. This role will support the Product Manager in the ideation and development of the Alerts &amp; Settings portfolio, which supports regulatory initiatives, new market enablement's, and feature enhancements to drive results for the enterprise on a global scale.The successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals.If you are passionate about working on customer experience, product development, and strategy for an ever-evolving web product, we'd love to hear from you!Responsibilities:&nbsp;<ul><li>Contribute to the Account Services Alerts &amp; Settings product strategy and execution of the roadmap and feature deliverables.</li><li>Translate the product roadmap into well-defined product requirements/user stories and acceptance test criteria.</li><li>Feed the product backlog, ensuring our Engineering partners have requirements and details to interpret user stories and success criteria.</li><li>Author and maintain business rules documentation of digital features and refine with engineering team.</li><li>Partner with cross-channel colleagues to ensure synergies and a cohesive digital customer experience across markets globally.</li><li>Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation, and product strategy.</li><li>Support prioritization and development of new features and capabilities in partnership with our Engineering, Design, Research, Compliance, Legal and Fraud teams.</li><li>Leverage user feedback tools to identify user pain points in existing journeys, then translate them into actionable enhancements to the product.</li><li>Liaise with the Servicing and Governance Controls teams as required on new capabilities and channel transformation.</li><li>Be part of a collaborative, outcome-driven agile team to build, execute, innovate, and manage digital features and capabilities for American Express Card Members.</li><li>Perform/assist QA activities in feature launches, ensuring timely reporting and resolution of bugs.</li><li>Work creatively to overcome challenges and blockers that create risks to a planned delivery schedule.</li></ul>Minimum Qualifications<ul><li>Ability to communicate timely with effectiveness and empathy with multiple stakeholders and partners.</li><li>Enthusiasm and passion for great products and demonstrated customer focus.</li><li>Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions.</li><li>Pro-active and enthusiastic, displaying curiosity about the why and how to bring clarity to seemingly complex problems.</li><li>Experience with building PowerPoint documents and presenting to various levels of leadership.</li><li>Collaborative – our role is largely partnership driven, so experience building and managing solid relationships is crucial as you will be working with Product/Capability owners, marketing teams &amp; technology partners.</li><li>Strategic thinking – Ability to see both the big picture and the details to translate business requirements into actionable features and delivery plan.</li><li>Detail-oriented – Active involvement in backlog development requires a process-driven mindset with strong attention to detail and ability to manage an environment with changing priorities.</li><li>Ability to take initiative and work within ambiguous situations.</li><li>Comfortable within the JIRA and Confluence space, or a proven ability to learn new tools and perform effectively.</li></ul>Preferred Qualifications<ul><li>1-2 years of experience within relevant digital experiences and managing multiple stakeholders.</li><li>Experience in understanding basic technology frameworks and E2E data flows, or the willingness to learn.</li><li>Experience in leading multiple workstreams simultaneously.</li><li>Knowledge of analytical applications like Adobe Analytics a plus.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

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