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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role will have high visibility and broad exposure to many critical areas of the US Consumer business.Key Responsibilities:<ul><li>Lead large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch</li><li>Digital product owner for products and processes which span the card product portfolio</li><li>Critical participant in concept development, feasibility assessment, and end-to-end customer experience design</li><li>Understand business objectives and customer needs and identify creative ways to leverage capabilities and develop new solutions to meet those needs</li><li>Lead Consumer-wide strategic initiatives to drive business results, improve customer experiences, reduce operational risk and increase agility in product development</li><li>Partner with technology and platform teams on modernization and migration efforts to enhance customer experiences with a focus on flawless delivery of the customer promise</li></ul>Required Skills/Qualifications:<ul><li>Self-starter with track record of excelling in a fast-paced environment and simultaneously driving multiple initiatives</li><li>Track record of leading and developing talent, passionate about people leadership</li><li>Demonstrated ability to drive implementation of multiple, complex, high priority initiatives simultaneously</li><li>Comfort with technology, product lifecycle and scaled agile delivery</li><li>Skilled at understanding business and customer needs and translating into tech requirements</li><li>Keen understanding of the regulatory environment; desire to build controlled processes and mitigate risk</li><li>Comfort with technology, product lifecycle and scaled agile delivery</li><li>Ability to understand and clearly communicate the details of complex processes and regulatory requirements</li><li>Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies</li><li>Excellent relationship with Tech, Platform and Product teams, ability to influence and partner for mutually beneficial solutions</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Director-Digital Product, Product Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.About Enterprise Architecture:Enterprise Architecture is an organization within the Chief Technology Office at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:1.&nbsp;&nbsp;&nbsp;&nbsp;Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.2.&nbsp;&nbsp;&nbsp;&nbsp;Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.3.&nbsp;&nbsp;&nbsp;&nbsp;Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.4.&nbsp;&nbsp;&nbsp;&nbsp;Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.Responsibilities:&nbsp;<ul><li>Ensures Technology Platform solutions are aligned with the corresponding Platform Blueprint and Company Platform roadmaps; may be called on to be the Technology Platform Single Point of Contact (SPOC)</li><li>Focuses on cross-platform integration to use and optimize platform capabilities</li><li>Ensures the engineered environment meets the specification in terms of business requirements, application design and infrastructure requirements, i.e. accountable for the platform integration performance and efficiency</li><li>Performs hands-on solution architecture design work and actively participates in design and code reviews to ensure both delivery of desired business outcomes and alignment to enterprise standards</li><li>Provides input and functional direction to the Technology Platform’s API strategy and implementation roadmap</li><li>Works with Business and Data Architects to align and incorporate their input into platform solutions</li><li>Responsible for coaching and mentoring engineering resources on solution architecture, providing advice, mentorship and assistance to less experienced colleagues as required</li><li>Identifies technical solutions and business process improvements in support of the business and IT strategic direction</li><li>Finds opportunities to embrace innovative technologies</li><li>Interacts with business partners and product engineering teams to share and direct architecture practices that may affect business solution delivery</li><li>Provides architectural governance, reviewing projects to ensure alignment to architectural and technical strategy by driving Technology Platform to Platform Architecture Review (PAR) approval level</li><li>Advises product delivery resources on the best time to engage dependent teams (for example, database engineering teams)</li><li>Ensures accurate asset information is documented and recorded in the appropriate repositories for the assigned portfolio</li></ul>Qualifications:<ul><li>4-5 years of hands-on programming experience meaningful to the assigned Technology Platform in a professional environment and/or comparable experience such as:</li><ul><li>Advanced hands-on experience with application solution architecture design and end-toend software development of complex distributed (multi-tiered) systems</li><li>Prior experience in multiple IT disciplines with a confirmed understanding of architectural concepts (business, data, technical and solution) and track record of implementation</li><li>Extensive experience using a systems analysis and design methodology that is applicable to an agile product environment</li><li>Bachelor’s Degree in computer science, engineering, information systems or related field required; advanced degree preferred</li></ul><li>Prior hands-on experience with one or more core technology stack components within the assigned portfolio, such as relevant frameworks and/or programming languages</li><li>Advanced to authoritative level knowledge and understanding of solution architecture, complex application systems design and platform integration via modern approaches (i.e. RESTful APIs)</li><li>Proven understanding of relevant supporting architecture domains required to align and deliver solutions (business, information, application, technical, etc.)&nbsp;</li><li>Ability to perform system design reviews to ensure selection of appropriate technology, efficient use of resources, and alignment to strategic platform roadmaps</li><li>Channel-specific solution architecture skills as required by the assigned platform, such as web, mobile, voice or interactive media</li><li>Domain Expertise in Bill Payment and Money Movement platforms and APIs, including but not limited to: Open Banking, ACH, Nacha, Bill Pay, Remittance, wire payments, RTP, P2P, credit/debit, and crypto</li><li>Successful solution architecture implementations that impact significant Mobile and Web Engineering initiatives</li><li>Advanced skills with Open Source components, frameworks and complex systems integration</li><li>Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization techniques</li><li>Able to participate in the prevention, diagnosis, and resolution of system outages as a leader in the underlying architecture</li><li>Experienced level understanding of relevant SDLC methodologies, practices and compliance policies/procedures</li><li>Deep business capability domain knowledge relative to the assigned portfolio</li><li>Able to acquire results with an emphasis on reducing cycle time and growing the speed to market of new products&nbsp;</li><li>Excellent interpersonal skills (verbal and written), as well as effective consultative and influential leadership skills</li><li>Well versed in current industry best practices regarding solution delivery disciplines&nbsp;</li><li>Strong business insight with the ability to identify key issues and their impact in a broad business context&nbsp;</li></ul>Annual Range: $120,000.00 to $210,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Solutions Architect II - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally. Network &amp; Acquirer Solutions (NAS) within GMNS drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year. The Acquirer Transaction Capabilities team within the NAS organization is at the tip of the spear of the proprietary transaction process. We power billions of transactions resulting in merchants being paid and continuing to welcome American Express cardmembers and their cards.&nbsp;About the roleReporting to the Director of Submissions, the Senior Manager, Digital Product Management will be responsible for delivering the modernization of the Submissions Product driving our transaction processing. This role is part of a broader team that provides the digital tools, insights and support to help merchants of all sizes manage every aspect of their American Express relationship securely and efficiently. The Senior Manager, Digital Product Management, has ultimate responsibility for delivering the product backlog working with business, markets, compliance, design and engineering to realize the product vision driving a well-managed development roadmap with set release cycles.&nbsp; You will work among high performing product, process, and engineering teams obsessed with problem solving. You will have a passion to drill down to the core problem statement for our customers and offer digital solutions. Working with our partners you will develop Capability roadmaps and prioritize features that optimize shareholder value while solving customer problems. You enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.Key Job Responsibilities:·Define product vision, strategy &amp; roadmap understanding end user needs·Continuously engage with partners and stakeholders to review growth &nbsp; &nbsp; &nbsp;opportunities for the product·Leverage quantitative and qualitative data to understand customer behavior to drive informed product decisions·Demonstrate learning agility, ability to make decisions quickly and with the highest level of integrity·Extensive experience developing new product concepts, managing a complex backlog, and working closely with scrum teams to assess development feasibility·Managing the product life cycle from strategic planning to tactical execution closely partnering with business, design and engineering teams·Define OKRs, collect and report product metrics that are clear and concise to articulate the impact of decisions and growth projections·Partner closely with Technologies to translate Business requirements into solutions that meet customers’ needs.·Work closely with your partners and colleagues to create and maintain a feature backlog·Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy·Craft high quality user stories with robust acceptance criteria·Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals·Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals·In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos·Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends·Create and implement go to market strategy working with all stakeholdersMinimum Qualifications:·5+ years’ experience as a product owner or manager within a user-centric, digital product development team·Ability to analyze user experience metrics to determine priorities, opportunities, and issues with product·Experience building digital products·Exceptional interpersonal, leadership and influencing skills with the ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (business, engineering, compliance, etc.,)·Excellent written and verbal communication skills·Highly organized with a can-do attitude·Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders·Demonstrated teamwork and excellent collaboration skills·Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence·Experience with Agile methodologies including Scrum, Kanban and SAFe·Demonstrated ability to adapt and lead through changing and conflicting priorities - Self-starter who is highly comfortable with ambiguitySalary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:·Competitive base salaries&nbsp;·Bonus incentives&nbsp;·6% Company Match on retirement savings plan&nbsp;·Free financial coaching and financial well-being support&nbsp;·Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;·Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;·20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;·Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;·Free and confidential counseling support through our Healthy Minds program&nbsp;·Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Loyalty &amp; Benefits Platform team is part of the Enterprise Platforms – combining product and engineering skillsets into a single organization to improve speed to market and increase the value of the products and services for American Express’ customers.  &nbsp;Our team enables many of the key product features used by our Cardmembers every&nbsp;day;&nbsp;such as earning &amp; redeeming their points, accessing lounges &amp; receiving the benefits from elite hotel and airline guest status. &nbsp;We power new product features as well as existing ones, building highly configurable core capabilities as it relates to account attributes, customer enrollment, offer &amp; program set-up, qualification, tracking, redemption, fulfillment, channel &amp; partner integrations of various Loyalty &amp; Benefits products for our customers. &nbsp;Key Responsibilities:&nbsp;The Director of Digital Product Management will support the development, evolution, and transformation of the Global Loyalty &amp; Benefits data platform, enabling scalable data products and capabilities across loyalty, offers, benefits, and rewards. This role will lead teams responsible for data publishing, curation, and lifecycle management on the enterprise Big Data platform (LUMI), while supporting business users and downstream systems through reliable, governed, and consumable data. Additionally, this Director is accountable for enabling financial reporting integrations, business controls, data governance, and the adoption of advanced analytics and AI-driven use cases across the Loyalty ecosystem.The incumbent and his/her team&nbsp;are responsible for:&nbsp;<ul><li>Defines data product outcomes with clearly articulated metrics and targets aligned to the Global Loyalty &amp; Benefits product portfolio vision, enterprise data strategy, and organizational outcomes.</li><li>Owns the data product roadmap for Loyalty &amp; Benefits, including data publishing, maintenance, and transformation on the LUMI platform.</li><li>Enables reliable and compliant data delivery to Financial Reporting Systems to support accounting, reconciliation, regulatory, and audit requirements.</li><li>Partners with business, analytics, and technology teams to support data consumers through self-service access, documentation, and data quality transparency.</li><li>Drives the development of data capabilities that enable loyalty control, detection, and prevention use cases, in partnership with Risk, Fraud, and Compliance teams.</li><li>Leads the adoption of AI and advanced analytics within the data domain, ensuring data products are AI-ready and support intelligent insights, anomaly detection, automation, and personalization use cases.</li><li>Understands and applies emerging data, analytics, and AI trends and industry best practices into the data product roadmap and delivery approach.</li><li>Communicates and builds consensus across Product, Platform, Technology, Finance, Risk, Analytics, and Reporting teams to deliver data capabilities that balance value, risk, and delivery constraints.</li><li>Leads product managers and associate product managers to translate the data product roadmap into well-defined epics and features with clear acceptance criteria.</li><li>Facilitates strong collaboration and alignment across cross-functional teams including engineering, architecture, analytics, data science, and operations.</li><li>Establishes and maintains strong partnerships with Product Management, Architecture, and Engineering to ensure scalable, resilient, and reusable data platform capabilities.</li><li>Proactively identifies and mitigates risks related to data quality, controls, compliance, and delivery timelines.</li><li>Actively participates in resourcing and capacity planning to ensure organizational agility and timely delivery of strategic initiatives.</li><li>Collaborates closely with Product Owners, Technical Product Owners, Business partners, Compliance, Legal, GCO, Finance, MR CoE, and Reporting teams to ensure aligned execution and governance.</li></ul>Minimum Qualifications:<ul><li>A good balance of technical knowledge and business acumen with a proven&nbsp;track record&nbsp;of driving innovation and business metrics with a customer-first mindset.&nbsp;</li><li>A strong balance of data, technology, and business acumen, with a proven&nbsp;track record&nbsp;of delivering scalable data platforms and measurable business outcomes using a customer-first mindset.&nbsp;</li><li>Extensive experience in digital product management, data products, or platform leadership, with&nbsp;demonstrated&nbsp;ability to define strategy, prioritize roadmaps, and deliver results through cross-functional teams.&nbsp;</li><li>Deep understanding of big data platforms, data publishing, governance, and analytics, with the ability to translate complex technical concepts into business value.&nbsp;</li><li>Experience enabling financial reporting, controls, risk, and compliance through data products in a regulated environment.&nbsp;</li><li>Familiarity with AI, advanced analytics, and data-driven use cases, including supporting responsible AI adoption and intelligent insights across business domains.&nbsp;</li><li>Strategic thinker with strong customer and stakeholder focus, able to balance long-term vision with near-term execution.&nbsp;</li><li>Assertive, collaborative leader with the ability to influence across Product, Platform, Technology, Finance, Risk, Analytics, and executive stakeholders.&nbsp;</li><li>Demonstrated&nbsp;ability to manage ambiguity, meet strict deadlines, and thrive in a complex, fast-paced, global, and matrixed environment.&nbsp;</li><li>Strong&nbsp;people&nbsp;leadership skills, including experience leading and developing high-performing teams across multiple time zones.&nbsp;</li><li>Strong analytical, written, and verbal communication skills, with the ability to clearly articulate strategy, risks, and outcomes to senior leadership.&nbsp;</li><li>Bachelor’s degree in Business&nbsp;or a technical field such as Computer Science, Mathematics, or Engineering;&nbsp;Master’s degree in Business&nbsp;or a related field is highly preferred.&nbsp;</li><li>Time-zone flexibility&nbsp;required.&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director-Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Cobrand Partnership Marketing Team within Consumer Marketing Services is focused on driving growth and engagement amongst our largest cobrand partners.&nbsp;The CPMT Reporting and Insights Senior Analyst (Delta or Hospitality) will be responsible for overseeing cobrand performance and deriving insights from results to help co-create strategy. This role will provide&nbsp;unique exposure to a critical revenue driver of the American Express business and is ideal for a strategic problem solver who is a self-starter and can ramp up to quickly to become a subject-matter expert across a variety of topics. The nature of the work is highly cross-functional, and you will have the opportunity to partner closely with teams across marketing, analytics, finance, product, brand, legal, compliance, and external agencies.&nbsp;Key Responsibilities:<ul><li>Create transparency and standardization of the end-to-end conversion funnel reporting across Partner channels</li><li>Oversee cobrand performance, connecting demand indicators through conversion performance, aggregating commentary and headlines for the team and senior leadership</li><li>Project manage the co-creation of strategic leadership presentations&nbsp;</li><li>Partner across Marketing Strategy, Investment Services, Analytics, and Product Management teams on internal and external scorecard performance and monthly R&amp;Os</li><li>Partner with Marketing Strategy, GCS Marketing, Analytics and Product Management teams to develop reporting insights for product moments and offer strategy initiatives&nbsp;</li><li>Develop and maintain Cobrand Offer Strategy Hub, including best practices, results repository, historical offers, offer calendar, and external offer landscape&nbsp;</li></ul>Minimum Qualifications:<ul><li>Energetic self-starter with superior attention to detail and outstanding project management and organization skills&nbsp;</li><li>Strong relationship building skills, with the ability to collaborate and work effectively across multiple cross-functional partners&nbsp;</li><li>Possess excellent communication skills, written and verbal, with the ability to synthesize strategic information&nbsp;</li><li>Robust analytical skills with the ability to leverage data to inform business decisions and articulate success&nbsp;</li><li>Customer oriented with a passion for marketing&nbsp;</li><li>Ability to stay calm under pressure and flexible amidst change</li><li>Positive “roll-up your sleeves” demeanor, a proactive attitude, and a passion to win required</li><li>Strong proficiency in MS Excel and PowerPoint&nbsp;</li><li>2+ years of relevant experience&nbsp;</li><li>Bachelor’s Degree required&nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Cobrand Reporting and Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Merchant Acquisition and Supplier Enablement (MASE) team within GMNS is a nationwide organization comprised of over 160 professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance.The Manager of Business Development (MBD) is a direct sales position on the NY_NJ District Sales team within the Eastern Region of Merchant Acquisition. This position will focus on high value prospects that have an annual sales revenue up to $10B within B2B verticals and segments that do not currently accept the Card as a form of payment. This role will also work closely with our Global Commercial Services (GCS) and the Regional Centralized Client Management teams to expand B2B coverage, drive charge volume, and a focus on Welcomed Acceptance.The successful candidate will use his/ her in-depth knowledge of American Express and target industries to partner with prospects and internal stakeholders across the blue box to devise and implement innovative deal constructs to unlock previously untapped opportunities.Qualifications:<ul><li>Track record of conceiving, structuring, selling in, and implementing creative, innovative deals</li><li>Ensures proper business process, conduct and compliance controls and adherence</li><li>Demonstrated ability to form relationships and drive consensus with key internal stakeholders, including pricing, legal, Card issuers, Risk, and other internal partners</li><li>Strong financial acumen. Excellent financial and analytical skills used to prepare and present quantitative analyses to prospects.</li><li>Strong primary and secondary account/ industry research skills; demonstrated ability to leverage professional network and third-party sources to develop deep understanding of prospect needs, anticipated objections, and potential leverage points</li><li>Excellent communication skills, both written and verbal. Strong executive presence.</li><li>Strong negotiation skills; demonstrated ability in building rapport and earning credibility with prospects.</li><li>Flexible; comfortable in a fast-paced environment with evolving priorities and changes in direction.</li><li>Bachelor’s degree and 5+ years of successful outside sales experience.</li><li>Proficiency with Salesforce.com an asset.</li><li>Candidate must reside in the designated territory (Upper Manhattan).</li><li>Applicant must have a valid driver's license. A motor vehicle records check will be conducted for all successful candidates at the time of offer. Disclosure of all moving violations within the last 3 years (Including, but not limited to: speeding tickets, refusal to submit to blood alcohol content, reckless driving, leaving scene of accident, and driver’s license suspension for moving violations) is required during the application process.</li></ul>Salary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Business Development, Sales (Upper Manhattan)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This position will be a leader within the Global Compliance &amp; Ethics organization, responsible for administering a comprehensive regulatory compliance program for the US Consumer business unit. This role will lead an organization of second line of business compliance officer teams and report to the Senior Vice President of U.S. Consumer Compliance.The successful candidate will lead Compliance oversight for several sub-units and portfolios within US Consumer, including the U.S. Consumer Deposits, U.S. Consumer Acquisition Marketing, U.S. Insurance Products, Global Advertising and Brand Management, Amex Offers and Digital Media, and Card Member Legal Communications. Additionally, this role will lead the compliance officers for Amex Assurance Company.The Key responsibilities are as follows:The successful candidate will:<ul><li>Manage a team of approximately 15 Compliance professionals in the second line of defense to execute all aspects of the Compliance program, including policies, risk assessment, monitoring, issue management, and oversight of Compliance monitoring and testing.</li><li>Ensure Compliance officer standards across team in the overall engagement model with the business are met in accordance with the enterprise Compliance Risk Management Policy.</li><li>Represent Compliance as a member of the relevant business unit leadership teams and planning exercises, as well as appropriate project and control teams, as required.</li><li>Actively participate in U.S. Consumer Services committees and governance forums and act as delegate in broader meetings for the Senior Vice President of U.S. Consumer Compliance as needed.</li><li>Provide advice and effective challenge to the first line of defense controls and control design through activities including issue management, monitoring, new product approval and Risk and Control Self-Assessment.</li><li>Provide independent oversight and effective challenge on the development and execution of first line of defense plans in response to new regulations.</li><li>Engage effectively across the entire second line of defense including peer organizations of Legal Entity or Country Compliance Officers, Subject Matter Regulatory Experts (such as Fair Lending, UDAAP, Privacy and Financial Crimes), and Compliance Program Teams (such as Compliance Risk Assessment and Independent Compliance Testing).</li><li>Execute the Compliance Risk Assessment, providing an independent compliance evaluation of inherent risk, control effectiveness and residual risk ratings.</li><li>Provide input to the Annual Compliance Plan and monitor adherence to it throughout the year.</li><li>Provide oversight of the Compliance Issue Management process and ensure appropriate decisioning of Compliance-relevant issues, timely closure of gaps and customer remediation where required.</li><li>Ensure appropriate consumer business-specific compliance policies, procedures, training, and communications programs are in place, and in alignment with Company-wide policies and programs and appropriate for the business activities and inherent compliance risks.</li><li>Support regulatory examinations, internal audit reviews, Compliance monitoring and testing, and related efforts.</li><li>Develop and retain talent to maintain a strong team and motivate colleagues to achieve career goals, as well as to promote collaboration and information sharing to make decisions more effectively.</li><li>Promote the usage of industry and internal best practices and incorporating regulatory feedback to drive continuous improvement.</li><li>Provide proactive advice on emerging regulatory risks and issues.</li></ul>Qualifications<ul><li>Proven understanding of the three lines of defense model and ability to operate effectively as an independent second-line function.</li><li>Experience in Risk or Compliance (second line of defense) supporting consumer related business units within Financial Services or other like global businesses in scope and complexity preferred; Audit, legal experience, or equivalent work experience considered.</li><li>Knowledge of and proficiency with US deposits and open-end credit laws and regulations, including assessing applicability to American Express’ products &amp; services, and specific proficiency with UDAP/UDAAP, Regulation Z, and other consumer protection regulations (i.e., Regulation E, Regulation DD, and Regulation CC).</li><li>Ability to research, assess and interpret consumer business processes and determine the regulatory impact to business initiatives and influence.</li><li>Balanced, effective and inspiring leadership, focused on building, developing, and motivating a diverse and capable team.</li><li>Strong relationship management and collaboration capabilities across the enterprise at all levels.</li><li>Exceptional thought leadership skills with the ability to raise credible challenge and innovate.</li><li>Ability to balance &amp; prioritize effectively and manage deliverables in a deadline-driven environment.</li><li>Outstanding judgment and flexibility, identifying and reacting to critical issues in a timely manner.</li><li>Excellent verbal and written communication skills, including presentation and storytelling abilities to Senior Leaders across the enterprise.</li><li>Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and adapt easily to change.</li><li>Certifications in compliance (e.g., CRMC) desirable.</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Vice President, U.S. Consumer Services Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Travel Related Services Company, Inc. seeks Senior Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solution. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible software design, development, testing, and implementation experience. Experience must also include 1 year of experience with AJAX, Angular, API Rest, Apache CXF, Apache POI, APIGEE, DB2, FTL, Git, J2EE, Jasmine, Java, JavaScript, JAXB, JAX-WS, Jenkins, jQuery, JSP, JUnit, Hibernate, Karma, Maven, Mockito, Oracle, performance tuning, Phantom JS, PowerMock, REST, SOAP APIs, SOAP web services, Spring, Spring Boot, Spring framework, Spring JPA, Spring MVC, SQL, Struts, Swagger, Tomcat, Undertow, Unix, Waterfall, XML, XSL, and XSLT. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ&nbsp;Salary Range: $157,934.00 to $215,250.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Engineers

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, along with an unwavering commitment to backing our customers, communities, and colleagues. As part of Team Amex, colleagues are supported holistically and encouraged to learn new skills, develop as leaders, and grow their careers.Here, your voice and ideas matter, your work makes an impact, and together you will help us define the future of American Express.About the RoleThis role leads an engineering team responsible for the Commercial Loyalty technology domain. The team owns the design, development, deployment, and operational health of platforms that power loyalty, benefits, and partner experiences for Commercial customers.You will oversee and mentor a team of software engineers across multiple experience levels, building a culture of strong technical ownership, continuous learning, and engineering excellence. This role requires a leader who can operate effectively in complex systems, bring clarity to ambiguous problem spaces, and partner closely with Product, Architecture, and Business stakeholders while providing strong technical leadership through design, standards, and coaching.Key Responsibilities<ul><li>Lead, mentor, and coach a team of software engineers, fostering a culture of continuous learning, inclusivity, and high technical standards.</li><li>Build, manage, and develop an engineering team of approximately 6–10 engineers, including hiring, onboarding, performance management, and career development.</li><li>Own end-to-end delivery and operational accountability for the Commercial Loyalty technology domain, spanning legacy platforms and modern cloud-native services.</li><li>Partner closely with Product, Business, Architecture, and senior technology leadership to define and execute domain-level technology strategy, roadmaps, and delivery priorities.</li><li>Translate complex business requirements into scalable, maintainable technical solutions, guiding teams through system design and implementation.</li><li>Lead teams through complex architectural decisions, evaluating multiple approaches, articulating tradeoffs, and influencing stakeholders toward sound technical outcomes.</li><li>Establish and sustain a strong culture of quality engineering, including automated testing, QA automation, and shift-left quality practices across the software development lifecycle.</li><li>Drive adoption and continuous improvement of CI/CD pipelines, DevOps practices, and release automation to enable fast, safe, and repeatable delivery.</li><li>Ensure security, compliance, and resilience are built into system design and delivery through secure coding practices, automated security controls, and strong production readiness standards.</li><li>Lead modernization and continuous improvement initiatives focused on reliability, scalability, observability, automation, and developer experience.</li><li>Coordinate delivery across globally distributed teams, proactively managing risks, dependencies, tradeoffs, and execution challenges.</li><li>Leverage metrics, feedback, and operational data to continuously improve software quality, team performance, and delivery outcomes.</li></ul>Education and Knowledge<ul><li>Bachelor’s degree in Computer Science, Computer Engineering, or comparable experience; advanced degree preferred.</li><li>Strong knowledge of distributed (multi-tiered) systems, algorithms, relational databases, and NoSQL technologies.</li><li>Deep familiarity with the tools and practices used to plan, design, build, test, deploy, and operate enterprise software systems.</li></ul>Minimum Qualifications<ul><li>10+ years of software engineering or related experience delivering complex systems.</li><li>5+ years of experience leading and managing software engineering teams, including hiring, coaching, performance management, and talent development.</li><li>Demonstrated experience partnering with Product and Business stakeholders to shape requirements, define solutions, and deliver outcomes.</li><li>Strong background in application design, software development, and automated testing practices.</li><li>Experience building and operating distributed systems and microservices architectures, including REST-based services and event-driven platforms (e.g., Kafka).</li><li>Hands-on experience with modern development practices and cloud-native stacks, including Go, containerization (Docker), orchestration (Kubernetes), and CI/CD tooling.</li><li>Experience with relational and NoSQL databases.</li><li>Experience with rules engines or complex decisioning systems (e.g., Comcast Rulio or similar technologies).</li><li>Experience working in Agile development environments (Scrum and/or Kanban).</li></ul>Preferred Qualifications<ul><li>Prior experience owning or stabilizing a complex, business-critical technology domain.</li><li>Background in Commercial, Loyalty, Payments, or Mobile platforms.</li><li>Track record of leading teams through ambiguity, modernization, or non-trivial technical change.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Manager - Software Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The U.S. Small Business and Middle Market segment is the largest GCS customer segment with strong growth momentum and remains a key area of investment and focus.The Middle Market Demand Generation team sits within Managed Marketing &amp; Prospect in GCS. The team is essential to the U.S. SME Sales &amp; Marketing engine, warming and delivering high-intent leads to create new and expand existing customer relationships.This Senior Analyst role will be responsible for the end to end strategy, development, and execution of digital marketing assets for the Corporate Middle Market prospect audience. These marketing assets will drive demand, awareness, and ultimately leads and conversions for Amex Commercial products.Key Responsibilities:<ul><li>Lead the E2E creative strategy from ideation to launch for omnichannel digital marketing campaigns to drive awareness and demand for the Corporate Card Program</li><li>Conduct market and competitive research to understand leading and innovative practices in B2B digital marketing and integrate them into US SME strategies to drive product demand</li><li>Manage relationships with external creative agencies and develop effective, comprehensive creative briefs</li><li>Partner closely with media agencies to determine optimal channels, timing and placements for initiatives &nbsp;</li><li>Monitor campaign performance and utilize insights and learnings to inform future campaigns</li><li>Partner closely with key stakeholders, both internal and external, to ensure alignment with marketing materials and that campaigns support broader business objectives</li><li>Drive campaign roadmap, test &amp; learn plans, and optimizations of marketing collateral for continuous performance improvement</li><li>Oversee a Marketing Operations Analyst(s) responsible for the legal review process</li><li>Execute marketing assets in partnership with operations analysts &amp; Compliance partners to gain legal approval through a thorough review process</li></ul>Minimum Qualifications:<ul><li>2+ years of B2B and/or digital marketing experience</li><li>Creative problem solver with a passion for challenging the status quo</li><li>Strategic thinker – ability to ask the right questions and use data to develop winning, profitable strategies</li><li>Digital/performance marketing expertise; ability to build campaigns that connect with audience segments and motivate actions</li><li>Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously</li><li>Paid Media and/or Email channel experience and excitement – experience developing creative across multiple digital platforms, and a passion for introducing new/innovative new ones</li><li>External agency management experience – writing creative briefs and delivering clear actionable feedback</li><li>Strong collaboration and partnership skills – track record for building positive relationships and finding mutual benefit with multiple cross-functional partners</li><li>Process-oriented with great attention to detail</li><li>Comfort developing, and being held accountable for, performance targets&nbsp;</li><li>Desire to innovate and try new things!</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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