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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending, and co-brand cards. Within Small Business Marketing, the Small Business Prospect Marketing Team creates best-in-class, integrated prospect experiences to acquire new Cardmembers and accelerate US SME growth.How will you make an impact in this role?The Sr. Manager, Prospect Offer Strategy will help develop and deliver compelling, efficient offer strategies across our partner and proprietary products and channels.This individual should have a strong interest in cross-channel and go-to-market strategy, be naturally curious about the Card acquisition landscape. This is a great opportunity for candidates who enjoy the challenge of working in white space to shape strategies that create intuitive customer experiences and drive revenue-generating results. Responsibilities <ul><li>Partner with cross functional teams including Marketing (GCSM &amp; CMS), Analytics, Product, Finance, Technology, and Campaign Execution to define and maintain a holistic Offer Strategy that drives incremental acquisitions and seamless customer experiences</li><li>Set, maintain, and circulate a cross-channel offer roadmap, communicating performance and offer changes to key stakeholders</li><li>Track offer performance and analyze results to identify data-driven risks and opportunities</li><li>Lead preparation and follow-ups for monthly executive-level Marketing Offer Forums</li><li>Facilitate flawless execution and delivery of offer innovations, changes, and strategy</li><li>Support the maintenance and ongoing enhancement of offer-related standard operating procedures (SOPs) and assist with ad hoc compliance initiatives as needed.</li></ul>Minimum Qualifications<ul><li>4+ years of relevant experience across Marketing, Consulting, or Product Management</li><li>Strategic Storytelling: Taking opinions, data, and hypothesis and turn into a cogent storyline</li><li>Operates Autonomously: Takes a project from ideation to delivery. Able to prioritize in ambiguous situations.</li><li>Proactivity: Follows through on items without being managed. Resourceful with a collaborative approach to problem solving</li><li>Communication: Excellent written and oral communication skills across all levels of seniority.</li><li>Flexibility/Adaptability: Works effectively in ambiguous situations, with ability to pivot quickly and confidently if needed</li><li>Leadership: Proven ability to drive outcomes leading cross-functional initiatives</li><li>Bachelor’s Degree required</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Marketing, Offer Strategy

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtuallyYour duties may include but are not limited to:<ul><li>Deliver world-class customer service, by explaining our related benefits and responding&nbsp;to customer inquiries and&nbsp; &nbsp;concerns over the phone</li><li>Establish a good liaison with our client's customers while providing quotes or enrolling in various products</li><li>Document necessary information, such as claim details, customer’s change of details, and other pertinent information</li><li>Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.</li><li>Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect</li><li>Follow underwriting, Compliance and Regulatory requirements and corporate policies</li><li>Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements</li><li>Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform</li><li>Manage other production related activities, such as complaints and escalations</li><li>Handle inbound calls for multiple products with no prospecting or cold calling</li><li>Complete mandatory licensure continuing education and other training sessions as appropriate</li><li>Remain positioned and well informed of changes implemented that affect your work&nbsp;</li></ul>Skills/Qualifications:&nbsp; &nbsp;&nbsp;<ul><li>Florida applicants must possess a Resident General Lines Producer insurance license (2-20) OR have an active, Resident Personal Lines license (20-44) for 1+ years</li><li>Arizona applicants must possess Resident Producer Property and Casualty as well as Accident and Health licenses.</li><li>Ability to become appointed/licensed as a non-resident agent in all applicable states</li><li>English language fluency required</li><li>High school diploma or GED</li><li>Solid computer, grammar, and multi-tasking skills</li><li>Relationship builder who has passion for delivering exceptional service</li><li>Excellent verbal, written and interpersonal communication skills&nbsp;Strong customer service skills and the ability to de-escalate customer situations</li><li>Demonstrates personal excellence by remaining positive in difficult situations</li><li>Self-confident, optimistic and supports a team environment</li><li>Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills</li><li>Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Superior level of accuracy and attention to detail</li><li>Strong proficiency in PC skills, including MS Word and Excel</li></ul>Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:<ul><li>Monday-Friday: 8:00am – 9:00pm ET</li><li>Saturday-Sunday: 10:00 am-6:30pmET</li><li>Primary Location: Sunrise Florida / Phoenix, AZ&nbsp;</li><li>Organization: Global Services</li><li>Schedule: &nbsp;Full-time</li><li>Job Band 25</li></ul>Salary Range: $20.00 to $38.45 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

AAC Enrollment Fully Licensed Producer - Hybrid - PHX, AZ / Sunrise, FL

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside dedicated engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. Within the Technology Portfolio Management team, the Sr. Product Manager for Portfolio Tools will lead the transformation and expansion of our Apptio-based portfolio toolset, Apptio One and Targetprocess, to optimize the end-to-end customer experience and enable smarter portfolio decision-making across the enterprise.This pivotal role blends product leadership and Technology Business Management (TBM) expertise, driving the development and integration of internal tools critical to managing technology investments, aligning supply and demand, and enabling actionable insights. You will be at the forefront of shaping the enterprise’s TBM capabilities, ensuring the tools are scalable, intuitive, and aligned with evolving strategic needs.Key Responsibilities:<ul><li>Product Execution and Roadmap: Execute and evolve the product strategy and roadmap for Apptio One and Targetprocess, with a focus on integration, scalability, usability, and alignment to portfolio planning needs. Drive the connection between financial management, resource supply, and portfolio demand across tools.</li><li>E2E Experience Ownership: Own the end-to-end customer experience across TBM tools, ensuring a seamless, intuitive, and efficient user journey that connects planning, execution, and investment decisions.</li><li>Cross-functional Collaboration: Work closely with Technology, Portfolio, Finance, and Product leaders to ensure Apptio tools support enterprise goals. Lead integration and collaboration efforts with adjacent tool owners and drive a unified TBM ecosystem.</li><li>Performance Measurement and Insights: Define and track key performance indicators (KPIs) to measure the success and adoption of Apptio tools. Leverage data to drive continuous improvement, stakeholder transparency, and business value.</li><li>Go-to-Market and Change Enablement: Collaborate with change management team to support development of training, documentation, and engage with stakeholder to promote user adoption and ensure smooth transitions during tool enhancements or new deployments.</li><li>Vendor and Platform Partnership: Serve as the primary liaison with Apptio teams, advocating for platform enhancements, overseeing release impacts, and ensuring alignment with AMEX strategic priorities.</li></ul>Who You Are:<ul><li>Minimum of 5 years of experience in product management, with 2+ years owning technology products or platforms within an enterprise context.</li><li>Proven hands-on experience managing or scaling Apptio One, Target process, or related TBM platforms.</li><li>Strong understanding of portfolio management, financial modeling, and agile delivery processes.</li><li>Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field; Master’s degree is a plus.</li><li>Familiarity with Agile practices and tools such as Jira, ServiceNow, or similar.</li></ul>Qualifications:<ul><li>Minimum of 5 years of experience in product management, with at least 2 years in a leadership role overseeing technology-based products.</li><li>Bachelor’s degree in Business Administration, Computer Science, Engineering, or equivalent. Master’s degree is a plus.</li><li>Experience with portfolio management tools and financial scenario modeling is highly desirable.</li><li>This is a hybrid role can be based in New York, Phoenix or Atlanta; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week. Leaders and colleagues will plan common days for in-person connection, collaboration, and events. </li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Product Manager for Portfolio Tools

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.About the RoleIn this role, you will join our newly modernized Know My Identity (KMI) product platform team, focused on building and scaling core compliance Customer Identification Program (CIP) capabilities of Know Your Customer (KYC) and Know Your Business (KYB), and Customer Due Diligence (CCD). You will help shape the next generation of identity and Anti-Money Laundry (AML) verification services that power all new account onboarding experiences across products and markets.Partnering closely with product, engineering, compliance, risk, analytics, and UX teams, you will help deliver scalable, accurate, and customer-centric identity verification solutions. This is a unique opportunity to contribute to foundational capabilities from the ground up and directly shape how we protect our customers and our company.Does This Sound Like You?On this team, product ownership means being accountable for quality, clarity, and outcomes — not just coordination. This means you:<ul><li>Demonstrate a strong bias for action and operational ownership, quickly executing on decisions and driving next steps without delay.</li><li>Communicate proactively, providing regular status updates and surfacing risks early without needing to be chased.</li><li>Are self-directed and dependable, capable of managing core responsibilities independently in a fast-paced environment.</li><li>Treat timing as a critical dependency, acting early to avoid last-minute escalation, rework, or missed outcomes.</li><li>Are passionate about delivering secure, compliant, and customer-centric identity verification experiences.</li><li>Excel at translating complex regulatory and technical requirements into clear, actionable work for engineering teams.</li><li>Naturally connect dots across product, compliance, risk, analytics, and technology to drive aligned outcomes.</li><li>Thrive in a collaborative environment and approach problem-solving with both business and technical rigor, with an industry-wide perspective.</li><li>Are organized, curious, proactive, and energized by solving ambiguous high-impact problems.</li><li>Can hit the ground running and quickly build context in a fast-paced environment.</li><li>Are skilled in discovery – identifying customer needs, uncovering root problems and validating solutions through research and experimentation.</li></ul>What You Will Do<ul><li>Own and manage the product backlog, ensuring day-to-day prioritization reflects business goals, customer needs, and regulatory requirements.</li><li>Write clear, detailed user stories and acceptance criteria for identity verification and AML capabilities.</li><li>Partner with engineering to ensure stories are understood, delivered, and meet quality standards.</li><li>Monitor and measure product performance, ensuring capabilities achieve intended outcomes and identifying opportunities for optimization.</li><li>Support Agile delivery through PI planning, sprint planning, backlog refinement, and other ceremonies.</li><li>Collaborate with the Product Manager to translate feature requirements into actionable user stories, measurable outcomes, and implementation plans.</li><li>Work across adjacent product teams to ensure seamless integration and a cohesive end-to-end identity and AML experience.</li><li>Maintain a healthy, well-groomed backlog with clearly defined ready-for-execution stories</li><li>Proactively manage sprint and backlog hygiene—anticipating delivery challenges, surfacing risks early, and providing timely status updates to keep partners aligned.</li></ul>Minimum Qualifications:<ul><li>Product analyst experience within an Agile-Scrum environment.</li><li>Proven ability to execute against a product vision, strategy, and a prioritized backlog.</li><li>Excellent communication and collaboration skills.</li><li>Ability to simplify complex ideas, navigate cross-functional environments, influence decisions, and drive shared outcomes.</li><li>Strong relationship management skills across business units and key functional areas.</li><li>Ability to self-start, operate in ambiguity, and work independently.</li><li>Balanced technical fluency and business acumen.</li><li>Ability to analyze data and processes to identify creative solutions and drive continuous improvement.</li><li>Demonstrate a strong willingness to learn and openly share knowledge and experiences with the team.</li></ul>Preferred Qualifications:<ul><li>Product experience within the SAFe Agile environment.</li><li>Experience reviewing and refining discovery outcomes for new products or enhancements.</li><li>Experience in a regulated environment with knowledge of compliance, controls, data governance, and integrity processes.</li><li>Platform and data product experience.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Assoc-Digital Product Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Strategy (ES) is American Express’ corporate strategy and internal consulting division. ES partners with senior leaders and the Executive Committee to address the company’s most important strategic priorities. The group operates in a dynamic, fast-paced environment, requiring seamless collaboration across a wide range of stakeholders. This position is an integral part of the team and requires a proactive, organized, and resourceful Executive Assistant who can handle a wide range of administrative tasks and confidently navigate a large organization.How will you make an impact in this role?<ul><li>Organize and maintain complex calendars for two Vice Presidents using a high level of tact, prioritization, influencing skills, and integrity, including scheduling across multiple time zones</li><li>Collaborate regularly with the six New York-based Directors to schedule meetings where the Vice Presidents are needed, understand shifting priorities, and support project coordination</li><li>Coordinate and oversee internal and external meetings, including sending invitations, reserving meeting space, telepresence setup, audio/visual needs, transportation, catering, and preparation of meeting materials</li><li>Manage long-term calendar planning and ensure leaders are aware of critical meetings, events, and upcoming commitments</li><li>Make complex travel arrangements and detailed itineraries, including air, hotel, transfers, and meeting schedules</li><li>Prepare, reconcile, and process expense reports in line with company requirements using Concur, and review direct report expenses routed for VP approval</li><li>Manage general follow-ups, generate reminders, and track deadlines to ensure timely execution across commitments</li><li>Partner closely with the Senior Executive Assistant and the MA team to ensure coordination, share updates, and support broader team processes</li><li>Assist with special projects, team initiatives, and ad hoc support as needed</li><li>Build and maintain strong working relationships with Executive Assistants and enterprise partners across all band levels</li></ul>Minimum Qualifications:<ul><li>5+ years of executive administrative support experience within a large organization</li><li>Proven track record of supporting senior leaders with a customer-first mindset and strong attention to the executive’s needs and experience</li><li>Experience supporting global or senior leaders across multiple time zones</li><li>Ability to operate with a high level of integrity and maintain complete confidentiality when handling sensitive issues</li><li>Effective verbal and written communication skills, with the ability to clearly convey information and confidently interact at all levels</li><li>Excellent time management and organizational skills with strong accuracy and attention to detail; able to work flexibly and under pressure</li><li>Demonstrated ability to manage multiple priorities and execute across multiple initiatives in a fast-paced, dynamic environment</li><li>Ability to identify problems, evaluate potential solutions, and proactively work toward resolution</li><li>High proficiency using MS Office (Word, Excel, PowerPoint) and internal AXP tools and systems, including Outlook, Webex, Ariba, Concur, Payroll, SharePoint, and myInfo</li><li>Strong interpersonal and networking skills to build and maintain effective professional relationships across the organization</li><li>Ability to interact effectively and diplomatically with executives and Executive Assistants across AXP</li><li>Team-oriented mindset with the ability to excel in a dynamic, evolving environment</li><li>Willingness to work in the New York office at least 3 days per week</li></ul>Preferred Qualifications:<ul><li>Positive, solutions-oriented demeanor and reliable follow-through</li><li>Keen attention to detail with a strong sense of urgency in execution</li><li>Ability to prioritize independently and work autonomously with minimal guidance</li><li>Strong understanding of AXP policies and procedures</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Executive Assistant, Enterprise Strategy

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?ICRST First Line Fin Crimes team is looking for Technology leader for our Value Co-Creation (VCC) team. VCC is our new way of working that brings designated Business, Product, and Technology leaders together throughout the product development lifecycle to identify dependencies, make decisions, and capture them in centralized artifacts. &nbsp;This enables rapid generation of customer and business outcomes. As the Technology leader, you would build value streams with engineers from multiple technology domains and deliver enterprise top initiatives at fast pace. This role requires strong communication skills and the ability to translate business objectives into an execution strategy while resolving and tracking risks, dependencies, and impediments to value stream deliverables. Ideal candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms across technology domains that VCC initiatives requires, and lead engineers in the creation of software solutions.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team #TeamAmex. Key Responsibilities:<ul><li>Collaborate with Product, Business and Engineering partners to establish, prioritize and build roadmaps for VCC initiatives.</li><li>Work with a team of highly talented engineers to rapidly build value streams that deliver Enterprise top programs.</li><li>Collaborate with a wide variety of partners within business and technology teams to inspire change required to execute product roadmaps.</li><li>Perform rapid POCs as needed to experiment and set direction for the engineering value streams.</li><li>Think out of the box and bring an external perspective, desire to learn new technologies, ability to enable business capabilities through innovation and increase efficiency in crafting and delivering new capabilities with our global colleagues.</li><li>Provides technical mentorship to Software Engineers at various levels. Leads, mentors, and coaches Senior Software Engineers and teams, fostering a culture of excellence and setting high standards and expectations for the team.</li><li>Mentor and nurture talent and promote a culture of togetherness, partnership, and continuous team improvement through mentoring, feedback, and metrics.</li><li>Responsible for the people management of a co-located and remote engineering teams.</li><li>Partner with customers and other internal teams and technical product managers to deliver features.</li><li>Apply any specialized knowledge of industry standards or practices to team initiatives, helping to identify complex and/or broad problems and formulate recommendations.</li><li>Influence up/down/across and promote modern software engineering principles!</li><li>Collaborate with enterprise technology teams to motivate change required and support the team in technical issue resolution.</li><li>Recruit and hire outstanding and diverse talent from the industry.</li><li>Engage in 1-on-1 conversations with team members for mentorship and career development planning.</li></ul>Qualifications:<ul><li>Extensive expertise in a technical domain, and advanced expertise across multiple technical and business domains</li><li>Recent hands-on coding experience in the web and/or SOR technology stack - React, Java, Node JS, Vert.x or Kotlin.</li><li>Recent experience leading a team globally or currently a tech lead for a team.</li><li>Great at working with a team to build solutions and courageous in pushing for a better way to deliver software that solves customer/business problems.</li><li>Experience building high performance, high availability and scalability solutions based on current industry standards.</li><li>Proven experience hiring, retaining, and leading high-caliber engineering talent.</li><li>Strong written and verbal communication skills with the ability to cater to a diverse audience: executive collaborator, partner, engineering.</li><li>Experience leading and building software engineering teams designing and building efficient software products in a fast-paced, sophisticated, and dynamic software development environment.&nbsp;</li><li>Experience with Agile, Scrum or other rapid application development methodologies is required.</li><li>Commitment to drive a culture of accountability and ownership to empower teams and motivate change.</li><li>Experience leading individual contributors and providing career direction, coaching, and building development plans.</li><li>Experience working in a distributed team model and collaborating with remote team members.</li><li>BS or MS degree in computer science, computer engineering, or other engineering disciplines.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Engineering Director - Financial Crimes

This role will play a critical leadership position within the U.S. Commercial Compliance team supporting the U.S. Corporate Card Programs including vPayment, Business Travel Account, Expense Management &amp; Travel Partnerships, @Work, Corporate Account Setup and Spend Enablement, as well as the U.S. issued Global Dollar Card.This person will provide strategic compliance oversight and effective challenge to ensure business strategies and initiatives are compliant with applicable laws, rules and regulations for Corporate commercial products, capabilities and offerings.The compliance efforts for this position will have a particular focus on product development, marketing strategies, risk management initiatives, rewards and benefits, and customer communications.Job responsibilities include:<ul><li>Provide effective challenge over business processes and controls aimed to mitigate risk and ensure compliance with regulatory and policy requirements.</li><li>Effectively inform on the development and implementation of policy and regulatory requirements in the areas of UDAP, general card practices, general banking, and other relevant federal, state and local regulations.</li><li>Play a critical role within each of the Compliance program elements of the Compliance Target Operating Model, covering BU support functions.</li><li>Oversee and effectively challenge on applicable regulations and policies, monitor performance and emerging risks to assess the efficacy of mitigating controls, procedures and practices within the business.</li><li>Collaborate with key compliance subject matter experts as well as partners across the Enterprise, such as the General Counsel's Organization, Audit and Operational Excellence groups.</li></ul>Qualifications<ul><li>Deep regulatory knowledge of the financial regulations applicable to U.S. corporate card products including UDAP.</li><li>Prior credit card industry, compliance, legal or risk experience is a plus.</li><li>Strong relationship and leadership skills with proven ability to communicate and collaborate effectively at all levels of the organization.</li><li>Ability to exercise good judgment in the development and pursuit of compliant solutions.</li><li>Prior experience of leading and developing high performing teams is a plus.</li><li>Excellent written, verbal, research, analytical, and interpersonal skills.</li><li>Strong project management skills, ability to lead multiple projects and support multiple priorities simultaneously.</li><li>Demonstrated ability to make decisions independently, work well under pressure, meet deadlines and adapt easily to frequent change.</li><li>Bachelor’s degree required; advanced degree preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Merchant &amp; Network Pricing (GMNP) team is responsible for the single largest source of revenue for American Express: merchant discount revenue. The team works closely with multiple business partners to determine pricing structures that encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, the team drives merchant revenue and profit growth through customer-centric pricing principles, flexible pricing architecture, and innovative pricing solutions.The Analyst in Merchant Acquisition (MA) &amp;Regional &amp; Centralized Client Group (RCCG) is responsible for developing actionable insights and analytics to support Merchant Acceptance growth by developing pricing proposals for new merchant acquisitions and managing intro fund requests end-to-end. The role will also own Exception Pricing Process for Industry Code changes and provide support for ad hoc projects.This is an excellent opportunity for an individual to gain deep knowledge of the merchant business, as well as exposure to and insight from Leadership across the Blue Box. They should be a dynamic individual who is eager to learn Merchant Pricing and can work closely with partners and leaders and has the right ambition to drive change.Responsibilities:<ul><li>Build clear, data-driven pricing proposals and recommend rate structures for Merchant Acquisition initiatives, leveraging internal and external data, competitive intelligence, and industry research to inform pricing strategies and maintain pricing integrity.</li><li>Process Intro Funds requests end‑to‑end: validate eligibility, prepare decision memos/term sheets, obtain required approvals, and ensure documentation aligns to the published Pricing Policy, SOP and governance standards.</li><li>Own the Exception Pricing workflow when pricing updates stem from Industry Code changes or control remediation. Prepare EP templates, reconcile volumes/rates, and drive timely approvals so partner teams can execute updates/refunds.</li><li>Build strong working relationships with MASE and RCCG Client Management teams; act as the pricing point‑of‑contact to align priorities and close actions ahead of merchant meetings.</li></ul>Minimum Qualifications:<ul><li>0–3 years experience in analytics, finance, consulting, or strategy (payments/merchant ecosystem a plus).</li><li>Strong analytical toolkit: Excel (modeling &amp; sensitivity analysis), comfort with large datasets; SQL/Python a plus.</li><li>Structured communicator with executive presence; can translate analysis into crisp recommendations.</li><li>High ownership and bias for action in a fast‑paced environment; comfortable with ambiguity and multi‑partner workflows.</li><li>Relationship builder who collaborates across Pricing, Merchant Acquisition, Client Management (RCCG), Operations, and risk/compliance partners</li><li>Self-starter who excels in a fast-paced, dynamic environment that places a premium on driving results</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?U.S. Consumer Services is responsible for American Express’ suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs. The team’s&nbsp;strategy is to build a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.The Lending and Pricing team within U.S. Consumer Services manages a suite of lending products and services including Pay Over Time, Plan It, Personal Loans, Line, My Credit Guide as well as pricing strategies and capabilities. The team’s strategy is to strengthen membership by winning a greater share of the borrowing needs of our premium customers.The Senior Analyst will be responsible for defining and owning a best-in-class and compliant customer experience for Pay Over Time. The individual will be tasked to take the view of the customer, through both strategic initiatives and impeccable operational execution. This position offers the opportunity to own a critical and cross-functional workstream for a highly complex product, as well as to join a fun, talented team to drive tangible results.Responsibilities:<ul><li>Inform product enhancements and offer recommendations based on managing customer escalations, reviewing Card Member calls/chats, and identifying common themes and pain points</li><li>Develop deep understanding of Pay Over Time product functionality to develop new servicing strategies in partnership with new feature and capacity launches</li><li>Act as Customer advocate and provide dedicated external perspective across all Pay Over Time workstreams</li><li>Identify opportunities to optimize overall Pay Over Time servicing strategy</li><li>Manage internal operational requirements including ORE/CAPs, KRIs, PRSA and SOPs</li><li>Own strategy and execution across customer touch points, both digital and phone. This includes but is not limited to Servicing channels (Customer care professional training, scripts, and alerts)</li></ul>Preferred Qualifications:<ul><li>Passion for the customer and a strong interest in product management and/or product development</li><li>Detail oriented with strong focus on driving results in a timely self-directed manner</li><li>Proven operational experience to function autonomously with solution-oriented mindset</li><li>Self-starter who can thrive under pressure &amp; roll-up-your sleeves attitude</li><li>Ability to build and leverage relationships across functions</li><li>Proven problem solver with superb verbal and written communication skills</li><li>Minimum 2 years' experience in operations, customer experience, product management or related field</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Product Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) Business Unit acquires and maintains relationships with millions of merchants who welcome American Express-branded cards. The Global Client Group (GCG) in Global Merchant &amp; Network Services serves American Express’ largest and most complex global merchants across retail, online and travel-related industries representing over $300B+ of charge volume.&nbsp;Our vision is to be the partner of choice to drive global commerce.&nbsp;Our mission is to drive revenue growth through premium value, service excellence, and high-touch customer engagement.How will you make an impact in this role?This newly created Director of Business Operations role is responsible for strengthening how the Global Client Group (GCG) delivers for its customers by driving operational discipline, effective risk management, and strong control execution across our global organization.&nbsp;This leader will partner closely with Client Managers (CLMs), GCG leadership, and enterprise stakeholders to ensure processes and controls are well designed, clearly understood, and consistently executed - supporting reliable, high-quality outcomes for American Express and our merchant customers.&nbsp;This role is critical to improving our risk and control function and offers meaningful visibility, closer partnership with senior leadership, and the opportunity to materially improve how the business operates. The Director will be successful by leveraging a strong risk skillset, superior stakeholder engagement abilities, and a passion for supporting a global organization through critical changes.&nbsp;Key Responsibilities Include:<ul><li>Manage day to day business operations and risk execution for GCG, serving as a central point of accountability for how operational risk, controls, and core processes are managed and delivered.</li><li>Embed operational and control rigor into how GCG serves its customers, ensuring risks are identified early, issues are addressed decisively, and customer experience is protected.</li><li>Partner closely with Client Managers to understand business and customer needs, translating those insights into practical process and control enhancements, and working with CLMs to implement changes.&nbsp;</li><li>Drive consistency and uplift across GCG processes and controls, leading the design, implementation, and adoption of improved standards, procedures, and operating practices.&nbsp;</li><li>Monitor, analyze, and drive resolution of Operational Risk Events (OREs), finding, and issues, identifying root causes, surfacing trends, removing roadblocks, and ensuring timely closure.</li><li>Represent GCG in Guardian and enterprise risk initiatives, orchestrating inputs, managing follow-ups, and ensuring outcomes are delivered.</li><li>Analyze risk performance and operational data to surface emerging risks, highlight areas of concern, and provide clear, actionable insights to senior leaders.&nbsp;</li><li>Support governance forums and risk committees by raising key issues, informing discussions, and tracking actions through to completion</li><li>Contribute to longer -term operational and automation solutions by defining business requirements for product roadmaps and ensuring new capabilities improve control effectiveness and execution quality.</li><li>Own and lead execution across multiple, cross-functional initiatives, holding team accountable for delivery and ensuring operational and control changes move from design through implementation across GCG.&nbsp;</li></ul>Minimum Qualifications:<ul><li>5-7+ years of experience in business operations, operational risk, control management, audit, or related roles.</li><li>Strong understanding of the operational risk management lifecycle.</li><li>Experience in designing and implementing processes and controls in partnership with business teams.</li><li>Proven ability to influence stakeholders across business, technology, and risk functions.</li><li>Track record of driving delivery across multiple initiatives in complex environments.&nbsp;</li><li>Strong analytical and problem-solving skills, with sound judgement.&nbsp;</li><li>Clear, concise communicator - comfortable operating with senior stakeholders.</li><li>Hands-on leadership style with high accountability and follow through.&nbsp;</li><li>Bachelor's Degree required.&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>\Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

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