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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The Global Commercial Services Marketing team is responsible for creating an end-to-end global marketing strategy for our prospect &amp; customer segments around the world. Within GCS Marketing, the Managed Marketing – Prospect team supports our US SME Sales and Account Development teams to ensure that they can deliver a valuable set of products and services to prospective customers and clients.The&nbsp; Senior Manager- B2B Marketing Strategy is responsible for leading multiple 3rd party partners to fuel GCS Sales (SME and Global and Large Market Sales teams) with high valued commercial leads. They will work&nbsp; across multiple partners to launch top funnel demand generation strategies to unlock new channels and lower funnel sales enablement including both internal and external sales trainings and field enablement. In partnership with GCS Sales, this role will support driving &gt;$1B in potential new charge volume annually.The ideal candidate should have a strong interest in B2B Marketing and be excited by the challenge of launching new strategies, channels and trainings. A crucial path to success for this role will be building trust, credibility and an effective way of working with multiple partners. They should be naturally curious about B2B marketing tactics and think creatively about how to leverage partners’ channels to drive awareness of Amex B2B value, including sales enablement. This role provides significant opportunity to launch new demand generation and sales enablement initiatives, while gaining exposure to leaders across GCS.Key Responsibilities:<ul><li>Launch new B2B demand generation and sales enablement strategies that deliver against both American Express and partner goals. Key elements of partner strategies include full funnel demand generation strategies and lower funnel sales enablement and customized marketing based on industry and segment</li><li>Lead multiple partners and multiple workstreams with different priority levels, timelines and strategic dynamics</li><li>Collaborate with US SME Sales, Large Market Sales, GCS leaders and external partners to develop strategies to improve the potential of these programs and deliver against our financial goals</li><li>Work with cross-functional partners to launch new tools, while also enhancing existing platforms and infrastructures to support sales opportunities. &nbsp;</li><li>Launch new sales enablement trainings, internally and external</li></ul>Minimum Qualifications:<ul><li>4+ years of relevant experience</li><li>Expertise in B2B Marketing and working with a sales team</li><li>Experience launching demand generation and sales enablement marketing strategies, and scaling them</li><li>Proven affinity for working effectively with cross- functional teams with shared goals. Excitement to work in close partnership with our Sales leadership, Account Development as well as Pricing and Finance teams</li><li>Strong analytical skills: the ability to draw actionable outcomes from large sets of complex, performance data</li><li>Strong communicator with demonstrable ability to influence without authority ensure mutually beneficial outcomes with partners</li><li>Natural affinity for building trust based, lasting relationships inside and outside of your home company</li></ul>Preferred Qualifications:<ul><li>Learning and development experience is a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager- B2B Marketing Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.This Manager position will be located in the US as part of the Enterprise Risk Management &amp; Risk Oversight team (ERM&amp;RO).The Manager will join the Committee Governance &amp; Policy Management (CGPM) team within ERM&amp;RO. CGPM orchestrates Enterprise Risk and Operational Risk Management Committee meetings (ERMC and ORMC) and partners closely with General Counsel’s Organization to organize board risk committee meetings. CGPM also owns and oversees the governance of American Express’s policies and management committees and is responsible for the lifecycle of US management policies. Additionally, the team supports novel risk-related projects at the discretion of the Head of ERM&amp;RO. In all aspects of its work, the CGPM works with leaders across the company and their teams.The Manager will play a critical role in communications and materials related to the ERMC and board risk committees, including communications for Amex’s Chief Risk Officer, as well as supporting ERM&amp;RO initiatives. The Manager will also play a key role in maintaining CGPM’s enterprise policy, team procedures, and other critical documentation. Through their work, the Manager will gain insight into key developments and risks across the company.Qualifications:<ul><li>Minimum of 5 years of experience in risk, compliance, legal, or regulatory roles</li><li>Strong communication skills a must, particularly written communication</li><li>Discretion when exposed to restricted/secret company information</li><li>Self-starter who works well independently in white space</li><li>Able to effectively manage multiple and often conflicting priorities under tight timeframes and adapt to frequent change</li><li>Able to lead without authority derived from band level</li><li>Highly organized with attention to detail, sense of follow-through, and accountability</li><li>Bachelor’s degree required; advanced degree a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Risk Management, Policy and Committee Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.The AENB Strategy and Execution Team includes multiple functions within AENB HQ including AENB Strategic Plan and Bank Products, AENB Platforms and Capabilities and the Enterprise Program Management Office.&nbsp;The Project Manager - AENB Enterprise Program Management Office&nbsp;will join the Enterprise Program Management Office (EMPO) within AENB. As the company grows, there is a need to strengthen first-line project governance and execution. The EPMO brings an integrated and consistent approach to how American Express governs and executes projects, better alignment to regulatory expectations, and implementation of industry best-practices. This role will support the execution of select enterprise initiatives that cross multiple lines of business company wide.How will you make an impact in this role?<ul><li>Lead and/or support high priority cross-functional initiatives impacting multiple business units, including linkages and dependencies with groups both within and outside of AENB.</li><li>Be a strong team player with ability to build relationships and influence decisions to drive results within a matrixed organization (working across levels and job functions) without direct authority.</li><li>Collaborate meaningfully and strategically with cross-functional teams to gather inputs, while ensuring strategic alignment across critical stakeholders.</li><li>Ability to create execution frameworks for business problems and ability to turn those frameworks into concrete projects that drive significant results.</li><li>Create and maintain detailed project plans to effectively manage projects and drive resolution of risks, issues and challenges related to projects.</li><li>Prepare and/or lead efficient and effective presentations and materials and break down complex ideas into understandable and actionable messages.</li><li>Support the standup of the EMPO within AENB and the execution of the Enterprise Project Governance process across business units, which may include the design and implementation of project methodologies and tools to govern and execute projects and initiatives.</li><li>Anticipate needs and exercise a proactive bias toward action.</li><li>Challenge the status quo and remove barriers creatively.</li><li>Maintain strict confidentiality and operate with the highest levels of integrity.</li></ul>Minimum Qualifications:<ul><li>Experience in risk management, strategy and execution, program management, project management, and/or other consulting services.</li><li>Project management skills, including attention to detail and the ability to clearly advise on progress, roadblocks and successfully drive project progress.</li><li>Superlative communication skills with the ability to effectively influence, multitask and prioritize as business needs evolve with a high degree of comfort amongst senior leaders.&nbsp; Ability to communicate well verbally and in writing, both formally and informally.</li><li>Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment while leading with limited direct authority.</li><li>Experience delivering large, complex initiatives with multiple partners under high pressure and tight timeframes.</li><li>Problem solving ability with creativity and positivity.</li><li>Agile learner that can absorb new information quickly in order to meaningfully and strategically partner with SMEs to drive outcomes.</li><li>Bachelor’s Degree/Master’s Degree or 5+ years related work experience leading project teams.</li></ul>Preferred Qualifications:<ul><li>Project Management Professional (PMP) certification</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Project Manager, EPMO

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.The Corporate Function Control Management (CFCM) team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); American Express National Bank Headquarters (AENB HQ) and Enterprise Shared Services (ESS)The objective of the Corporate Function Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.The&nbsp;Manager, Corporate Function Control Management&nbsp;will report to the Director of Risk ID, Assessment, Testing &amp; Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.Key responsibilities:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate BUs in their risk assessments performance (e.g., Risk Control Self Assessment (RCSA) ;&nbsp;&nbsp;Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support risk management practices within the business</li><li>Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Review risk profiles and an updated risk register(s)</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:&nbsp;&nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:&nbsp;&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Management., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;</li><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Reviewing independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes&nbsp;</li><li>Experience in financial services industry</li></ul>Salary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Risk ID, Assessment & Testing, Corporate Functions Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions.As the Manager, Marketing Contractor Program Office, you will own the end-to-end strategy, operations, and performance oversight of the Marketing Operations Analyst (MOA) program. This includes managing vendor relationships, driving workforce planning, and ensuring readiness, quality, and scale across the MOA population.&nbsp; You’ll serve as the central point of leadership and coordination across internal teams, vendor partners, and MOA leaders, ensuring the program runs with operational rigor and delivers consistent, high-impact results. This role is critical to enabling enterprise marketing execution and aligning talent to the most pressing marketing needs with speed and precision.Key Responsibilities<ul><li>Lead vendor relationships in partnership with Global Sourcing &amp; Marketing (GSM), establish consistent contract terms, and act as the primary escalation point between MOA leaders and vendor contacts.</li><li>Serve as a strategic advisor to capability and marketing teams, aligning MOA staffing with evolving business needs, managing turnover, and supporting pathways for conversion to FTE where appropriate.</li><li>Oversee the MOA candidate pipeline in coordination with vendor partners, streamline interview processes, and ensure all new hires are fully set up for success from Day 1.</li><li>Define and manage performance KPIs across the MOA population, facilitate regular touchpoints with team leaders, and address trends or challenges to ensure program excellence and accountability.</li><li>Lead the MOA Program Office strategy, ensuring structure, governance, and best practices are embedded across the entire MOA lifecycle. Champion continuous improvement and alignment across internal stakeholder groups.</li></ul>What we are looking for:<ul><li>A strategic operator who can design and manage scaled programs with measurable impact</li><li>Experience leading third-party vendors or agency partnerships, ideally in a marketing or operations context</li><li>Strong cross-functional leadership and ability to influence without authority</li><li>Clear communicator with the ability to synthesize complex information and drive clarity across teams</li><li>Comfort with KPIs, dashboards, and performance data to manage workforce outcomes</li><li>A process-minded leader who balances speed with structure and rigor</li></ul>Minimum Qualifications:<ul><li>Relevant years of experience in program management, operations, marketing strategy, or workforce planning</li><li>Experience managing or influencing external vendors or staffing partners</li><li>Strong analytical and communication skills; ability to drive alignment across senior stakeholders</li><li>Experience designing scalable programs and frameworks in fast-paced, matrixed environments</li><li>Proven track record of improving operational effectiveness and driving accountability across distributed teams</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. &nbsp;

Manager, Marketing Contractor Program Office

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.This position is part of Credit and Fraud Risk Organization, focused on Commercial New Accounts Underwriting.&nbsp;The role brings an exciting opportunity to innovatively define Client and Card Member Onboarding experience while reducing the early tenure credit losses for Middle to Large and Global Clients. The role is highly visible and will require strong collaboration across a variety of functions, including but not limited to Risk, Technology, Decision Science, Product, Marketing, Sales etc to develop best in class strategies and capabilities to support our customers&nbsp;&nbsp;Specific responsibilities include:<ul><li>Own end to end capability roadmap for transformation of existing Client acquisition journeys</li><li>Conduct data analysis for quantitatively designing profitable Client/Card Member acquisition frameworks and strategies with a keen focus on portfolio growth</li><li>&nbsp; Manage data strategy, data contribution policy, and relationships with strategic third-party data providers</li><li>Identify, evaluate, and integrate new data sources and capabilities into decision-making</li><li>Lead with an external focus, track developments in the marketplace to understand industry best practices</li><li>Develop and continuously enhance policies, processes, and controls for mitigating credit risk exposure and preventing fraud</li><li>Continuously monitor new account performance and react quickly to potential/emerging issues</li><li>Collaborate with colleagues across the enterprise to leverage partnerships, data, and services to drive innovative solutions to business challenges </li><li>Maintain an effective control environment and respond to operational breakdowns with discipline</li><li>Effectively communicate strategies to a broad spectrum of audience including senior leadership</li><li>Drive operational excellence and ensure full compliance with regulatory requirements</li></ul>Required Qualifications:<ul><li>Bachelor's degree (e.g., MS, PhD, or MBA) in a quantitative field such as Econometrics, Statistics, Mathematics, Operations Research, Engineering, or Computer Science</li><li>Blend of analytical skills, process expertise, project management, and relationship-building skills</li><li>Ability to handle large datasets using SAS, SQL, R, Python or another similar programming language</li><li>Thought leadership and solution-oriented mindset</li><li>Ability to think strategically and apply both quantitative methods and business insights to drive results</li><li>Ability to build strong relationships in a cross-functional environment</li><li>Clear, effective written and oral communication skills</li></ul>Preferred Qualifications:<ul><li>Advanced degree is preferred but not required given a suitable combination of formal education and work experience</li><li>Credit/Fraud risk management experience and understanding of credit lifecycle is preferred</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express has a network that connects millions of consumers, merchants and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents.&nbsp; Our Global Merchant Network Services (GMNS) Risk Management Team stands behind each of these purchases, thus protecting this network of millions of consumers, merchants and businesses. The Senior Manager will join at team responsible for overseeing a portfolio with exposure of over $5 Billion. You will be a Risk Officer on the front line, protecting our merchant business P&amp;L from loss, while carefully balancing the merchant relationship with American Express. Alongside credit risk management, you will be responsible for minimizing operational risk across your portfolio. The objective will be to establish the Operational Risk and Controls strategy for GMNS and set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. The manager will be focused on ensuring control management is embedded in the day-to-day operations of our organization.The Senior Manager must have good judgment, excellent communication skills, be analytical, motivated and be a strategic thinker, who can both dive into numeric financial details while still being able to conduct negotiations with C-Suite executives across a variety of industries. Our team members are often considered “jack of all trades”, who are self-directed and make decisions that have high stake profitability and risk tradeoffs. Additionally, our team plays a central role in both the GMNS Business and Risk organizations by collaborating with numerous Business Units within the enterprise. Responsibilities:<ul><li>You will be managing your own portfolio of merchants to identify exposure and proper mitigation strategies.&nbsp;</li><li>Manage the end-to-end life cycle of an AMEX merchant relationship from onboarding to periodic review/maintenance and possible exits.</li><li>Facilitate investigation and conduct root cause analysis on identified process gaps or issue types</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support End-to-End (E2E) issue resolutions embedding accountability and ensuring lessons learned are integrated into future practices</li><li>Opine on specific control enhancements related to issues</li><li>Conduct in-depth process design and risk analyses on business functions to identify data integrity issues and/or operational risks</li><li>Liaise with Business Unit (BU) process owners and Technology application owners to design and implement controls, and provide broader input on areas of risk</li><li>Perform thematic analyses from previous control-related issues and partner with operational risk partners to develop risk mitigation strategies</li><li>Work with internal stakeholders on best practices and key portfolio concerns while growing GMNS business. </li><li>Demonstrate influence and negotiation skills when speaking to internal AMEX leadership as well as merchant C-Suites </li><li>Ability to turn big, raw data files into meaningful reporting and presentations.</li><li>Complete ad-hoc work assignments dedicated to mitigating the overall GMNS portfolio </li><li>The incumbent will also work alone or collaborate with fellow GMNS Risk colleagues on projects designated to enhance, manage, mitigate GMNS Risk processes.&nbsp; &nbsp;&nbsp;</li></ul>Required Qualifications:<ul><li>The successful candidate must be able to work under their own initiative, have excellent time management skills and be able to problem solve in times of fast changing priorities. In addition, they must be able to navigate through very stressful, urgent, complex and ambiguous situations independently while seeking the win-win solution.&nbsp; </li><li>The incumbent must have excellent relationship and communication skills with the ability to apply analytical/quantitative and negotiating techniques to business solutions. </li><li>Previous Merchant Acquiring Risk, Client Management or Commercial Credit Underwriting experience throughout multiple industries is desirable.</li><li>Strong financial and analytical acumen, financial credit and/or accounting knowledge is required. </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Experience in at least one of the following:&nbsp;&nbsp;<ul><li>Translating operational risk strategy and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Oversee the implementation of the operational risk governance frameworks&nbsp;</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards </li><li>Scoping, prioritizing, and support remediation of operational issues </li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types </li><li>Performing quality assurance on documentation of risk processes </li><li>Overseeing BU remediation process for operational risk issues and events </li><li>Reviewing documentation and maintaining records to ensure transparency and accountability </li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience in operational risk management (e.g., within Risk and/or Internal Audit function) is desired</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Project management skills with experience collaborating within large business units preferred.</li><li>Strong data analytic skills required, including extensive knowledge in Microsoft Suite (Excel and PowerPoint), SQL, Tableau, BI tools. </li></ul></li></ul>Preferred Qualifications:<ul><li>MBA, CFA, PM or equivalent work experience preferred.</li><li>Knowledge of Python and Java preferred.</li><li>Previous experience with C-Level counterparts presenting complex credit metrics is preferred.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This role is responsible managing the operational engagement of an assigned portfolio of Airline partnerships and airline programs.The role manages end to end operational engagement of suppliers within their account portfolios. The Senior Analyst will be responsible for ensuring contractual compliance and integrity of Supplier information within American Express platforms conducting regular air pricing audits and preparing comparative market reports. Detailed tracking of Supplier operational errors will involve identification of root cause, reporting, and follow through to corrective permanent resolution. In addition, this role coordinates partner communication assets for assigned portfolio including TLS communications.Key Responsibilities Include:<ul><li>Private fare audit and analysis of multiple air programs and contracts</li><li>Reporting of airline effectiveness in problem resolution</li><li>Communication skills needed for internal operations and external supplier&nbsp;relationship management</li><li>Audit multiple air program communication tools to align consistent&nbsp;data</li><li>Tracking of all air partner-related operational inquiries and resolution times&nbsp;</li><li>Relationship management of assigned portfolio to opportunities that align with TLS Marketing strategy and program growth targets</li><li>Prepare and report data utilizing Tableau, nVision and TLS Dashboard to support partner meetings</li><li>Collaborate effectively with Strategic Partnerships Team to ensure compliance of operational content</li><li>Maintain and update internal references (CHC/MAPS) with air partner information&nbsp;</li></ul>Qualifications:TLS is a fast-paced dynamic environment where team members thrive when they demonstrate an ability to drive results efficiently.<ul><li>Minimum of 3 years of recent international travel reservations is required.</li><li>Airline industry experience is highly preferred</li><li>Working knowledge of GDS/Sabre is required.</li><li>Knowledge of international fare construction and ATPCO fare construction principles is highly preferred.</li><li>Knowledge of travel agency sales reporting and agency accounting is highly preferred.</li><li>Professional written and verbal communication skills for dealing with internal and external partners.</li><li>Microsoft Excel, PowerPoint&nbsp;required in daily work.</li><li>Able to multi-task in a fast paced, ever-changing environment with great attention to detail.</li><li>Must be highly productive in a self-directed work environment</li><li>Must be able to quickly learn and integrate policy and procedures; knowledge of American Express ticketing/back office/servicing procedures is highly preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst- Airline Strategic Partnerships

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The objective of the Corporate Functions Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.CFCM is looking for a Senior Manager of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The&nbsp;Senior Manager CFCM, Issues, Events &amp; Remediation&nbsp;will:<ul><li>Support remediation of issues by influencing Corporate Functions (CF), who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Investigate and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes&nbsp;</li><li>Scope &amp; triage areas of the remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Review quality assurance documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within Corporate Function processes</li><li>Support the End-to-End (E2E) CF issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Liase with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Review and advise the preparation of detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:&nbsp;&nbsp;<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred&nbsp;Qualifications:&nbsp;&nbsp;<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;</li><ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Managing investigation and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing BU remediation process for operational risk issues and events</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li></ul></ul>Salary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager of Issues, Events & Remediation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.This position is part of Credit and Fraud Risk Organization, focused on Commercial New Accounts Underwriting.&nbsp;The role brings an exciting opportunity to innovatively define Client and Card Member Onboarding experience while reducing the early tenure credit losses for Middle to Large and Global Clients. The role is highly visible and will require strong collaboration across a variety of functions, including but not limited to Risk, Technology, Decision Science, Product, Marketing, Sales etc to develop best in class strategies and capabilities to support our customers&nbsp;&nbsp;Specific responsibilities include:<ul><li>Own end to end capability roadmap for transformation of existing Client acquisition journeys</li><li>Conduct data analysis for quantitatively designing profitable Client/Card Member acquisition frameworks and strategies with a keen focus on portfolio growth</li><li>Manage data strategy, data contribution policy, and relationships with strategic third-party data providers</li><li>Identify, evaluate, and integrate new data sources and capabilities into decision-making</li><li>Lead with an external focus, track developments in the marketplace to understand industry best practices</li><li>Develop and continuously enhance policies, processes, and controls for mitigating credit risk exposure and preventing fraud</li><li>Continuously monitor new account performance and react quickly to potential/emerging issues</li><li>Collaborate with colleagues across the enterprise to leverage partnerships, data, and services to drive innovative solutions to business challenges&nbsp;</li><li>Maintain an effective control environment and respond to operational breakdowns with discipline</li><li>Effectively communicate strategies to a broad spectrum of audience including senior leadership</li><li>Drive operational excellence and ensure full compliance with regulatory requirements</li></ul>Required Qualifications:<ul><li>Bachelor's degree (e.g., MS, PhD, or MBA) in a quantitative field such as Econometrics, Statistics, Mathematics, Operations Research, Engineering, or Computer Science</li><li>Blend of analytical skills, process expertise, project management, and relationship-building skills</li><li>Ability to handle large datasets using SAS, SQL, R, Python or another similar programming language</li><li>Thought leadership and solution-oriented mindset</li><li>Ability to think strategically and apply both quantitative methods and business insights to drive results</li><li>Ability to build strong relationships in a cross-functional environment</li><li>Clear, effective written and oral communication skills</li></ul>Preferred Qualifications:<ul><li>Advanced degree is preferred but not required given a suitable combination of formal education and work experience</li><li>Credit/Fraud risk management experience and understanding of credit lifecycle is preferred</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

540 Jobs in South Plainfield, NJ 07080, USA