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<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.<h4>What you'll be doing</h4>Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

U.S. Renal Care

Dialysis Patient Care Technician

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’s Financial Intelligence Unit (FIU), within Global Financial Crimes Compliance (GFCC), provides end-to-end support and oversight of global financial crimes investigations. &nbsp;In conjunction with GFCC partners, the FIU develops and implements automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. &nbsp;The FIU also investigates potentially suspicious financial activity and, when appropriate, files suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. &nbsp;In addition, the FIU manages risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and also manages risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. &nbsp;The FIU performs a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act, the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.How will you make an impact in this role?<ul><li>Manage projects related to the Enhance Due Diligence workstream, which includes drafting project plans, identifying and communicating updates to relevant stakeholders, ensuring timely completion of milestones, and identifying and resolving project risks and dependencies.</li><li>Identify solutions to drive process excellence and execute against key department objectives.</li><li>Forecast alert volumes and plan capacity in connection with new product launches, updates to customer KYC, and changes to screening settings and monitoring rules.</li><li>Draft and update investigative procedures and guidance memorandum.</li><li>Develop process flows and other presentation media to illustrate key process enhancements and project updates to relevant stakeholders.</li><li>Draft change management documentation and engage business partners for workflow approval.</li><li>Assist in the development and maintenance of process risk self-assessments and coordinate self-testing of key controls.</li><li>Partner with other FIU teams to identify, document, escalate, and resolve operational issues.</li></ul>&nbsp;Qualifications:<ul><li>2+ years of work experience in process management/operational oversight in any of the following areas is required: sanctions/BSA-AML/anti-corruption compliance, general compliance, operations, and/or audit</li><li>Demonstrated ability to plan, execute and follow through on multiple projects simultaneously with varying milestones and deadlines</li><li>Excellent communication skills, both written and verbal with proven ability to translate findings into impactful communications and presentations to senior leadership</li><li>Proven ability to collaborate and build relationships across multiple teams</li><li>People leadership and workforce planning experience is preferred</li><li>Bachelor’s degree required or equivalent work experience</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Compliance; Sanctions; Enhanced Due Diligence; Projects & Processes

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Overview of The Department:&nbsp;Be part of the exciting transformation world and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge and bringing innovation to life! The Marketing Platforms Management team leads the technology strategy and engineering delivery of marketing campaigns and centralizing of marketing assets. &nbsp;This position works closely with Enterprise Marketing Platform Solutions Product teams to craft, develop and support critical components and platforms for majority of American Express products and services, that drive current and prospective customer acquisition and loyalty via multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.&nbsp;The ideal candidate is required to be accomplished in the development and deployment of complex software solutions, with a strong focus on, Cloud based engineering, various Java technologies including Spring, API design and user experience. The candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms, plan, manage, and execute the tech advancement roadmap. You are required to have a futuristic mindset, ability to question status quo and technologically advance the platforms.&nbsp;This is an opportunity to work in a fast-paced, Scaled Agile environment and work with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity.&nbsp;Job Responsibilities:&nbsp;<ul><li>Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design&nbsp;</li></ul><ul><li>Collaborate successfully with product owners, designers, and a broad set of internal Technical partners (across multiple internal groups)&nbsp;</li></ul><ul><li>Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and comply with regulatory requirements.&nbsp;</li></ul><ul><li>Partner with peers in technologies to identify opportunities for code sharing, common services, joint development, etc.&nbsp;</li></ul><ul><li>Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities.&nbsp;</li></ul><ul><li>Demonstrate accountability while leading people with passion, enthusiasm, loyalty and integrity. Own and lead HR processes such as performance reviews, talent development, etc.&nbsp;</li></ul><ul><li>Flawless interpersonal skills and ability to partner with executive leadership to push Technical solutions forward.&nbsp;</li></ul><ul><li>Recruit top talent with technical skills, growth potential, design sensibility, and emotional intelligence.&nbsp;</li></ul><ul><li>Lead teams in iterative product development using lean principles.&nbsp;</li></ul><ul><li>Build and lead a high-performing, self-managing team of Software Engineers.&nbsp;</li></ul><ul><li>Passion, energy, personal accountability, and a desire to lead others to excellence.&nbsp;</li></ul><ul><li>Build and leverage strong relationships with business and Technology partners.&nbsp;</li></ul><ul><li>Drive strategic change in tools and process.&nbsp;</li></ul><ul><li>Deep appreciation for the importance of elegant solutions to Technical challenges.&nbsp;</li></ul><ul><li>Consistently question assumptions, challenge the status quo, and strive for improvement.&nbsp;</li></ul><ul><li>Never settle for being “good enough”.&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Must have engineering experience using the following Adobe products - CDP, AJO, CJA &amp; Analytics&nbsp;</li></ul><ul><li>Google Cloud application development experience using data services such as BigQuery and BigTable&nbsp;</li></ul><ul><li>Marketing Technology engineering experience&nbsp;</li></ul><ul><li>Extensive background in Software Product Engineering and Computer Science.&nbsp;</li></ul><ul><li>10+ years of demonstrable experience building and deploying large scale software products.&nbsp;</li></ul><ul><li>Strong Experience in Agile development, code review, Big Data – Hive, Spark, Python, Google Big Query, Rest API, Performance optimization in Big Data, CSS, HTML, Java, Javascript, React, Spring framework, Redis, Relational database, Cloud computing, UNIX and Web Services.&nbsp;</li></ul><ul><li>Moderate or higher skill in SOA, Restful, Asynchronous and Microservices technologies for large scale environments.&nbsp;</li></ul><ul><li>Strong understanding and experienced in CICD and DevOps&nbsp;</li></ul><ul><li>In depth knowledge of Customer Marketing technology ecosystem and related programs is preferred&nbsp;</li></ul><ul><li>Knowledge of American Express Marketing &amp; Data platforms a plus&nbsp;</li></ul><ul><li>The ability to communicate complex technical concepts clearly and concisely to non-technical individuals&nbsp;</li></ul><ul><li>Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.&nbsp;</li></ul><ul><li>Hands on experience with technology planning and road mapping&nbsp;</li></ul><ul><li>Proven track record to lead problem analysis and resolution&nbsp;</li></ul><ul><li>Bachelor’s Degree in Computer Science, Computer Engineering or Information Systems degree or equivalent work experience; Advanced Degree preferred&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Software Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU) are part of the broader Global Risk &amp; Compliance organization, operating within Global Financial Crimes Compliance (GFCC). Together, they provide end-to-end oversight and support of global financial crimes investigations. In partnership with GFCC, GFCSU and USIU develop and implement transaction monitoring rules, reports, and other tools to detect potential criminal activity. They investigate suspicious financial behavior and, when necessary, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) or refer cases to internal compliance partners for global reporting. These teams also manage risk related to politically exposed persons (PEPs) through sanctions screening and enhanced due diligence processes, as well as improper payments that may signal bribery, corruption, or other illicit conduct. GFCSU and USIU play a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.Role/Team IntroductionThe Customer Information Team (CIT) provides critical support for the USIU’s Termination of Accounts (TA) process and USIU AML Investigations. CIT performs strategic outbound calls to obtain customer information to aid in the USIU’s investigations, in addition to performing other tasks that support broader USIU operations.Job Responsibilities/TasksA successful CIT analyst will conduct outbound calls and receive inbound calls to and from customers related to a variety of compliance matters, while adhering to pre-established guidelines and procedures.·Use a variety of internal systems to carry out compliance functions·Prioritize and multi-task effectively by keeping the nature of the request, the requestor, and all related details in prospective and confidential·Diffuse potentially difficult customer interactions and maintain a high level of customer service·Contribute and potentially present in team meetings·Adapt to the changing needs of the team and departmentMinimum Qualifications<ul><li>At least one year experience with inbound and/or outbound inbound servicing calls with customers related to a variety of compliance matters (e.g. fraud, KYC, CDD, customer service)</li><li>Proficient in Microsoft tools (Word, Excel, Outlook)</li></ul>Preferred Qualifications<ul><li>Knowledge of American Express Servicing Platforms and call center operations</li><li>Understanding of sanctions, the Bank Secrecy Act (BSA), the USA PATRIOT Act, and/or the Foreign Corrupt Practices Act regulations</li><li>Experience with diffusing difficult customer interactions while maintaining a high level of customer service</li><li>Ability to handle sensitive information in a confidential and professional manner</li><li>Ability to effectively manage change and remain calm in stressful situations</li><li>Proven ability to adapt to changing needs of a team, organization or department</li><li>Keen attention to detail in investigation, analysis, and documentation</li><li>Proven analytical problem-solving skills</li><li>Effective communication and excellent writing skills</li><li>Ability to manage multiple and varied projects simultaneously</li><li>Bachelor’s degree preferred</li></ul>Salary Range: $20.00 to $35.82 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Compliance Assistant: Customer Information Team

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank (AENB or the Bank) is a national bank based in Salt Lake City, Utah. The Bank is approximately $117B in assets and is regulated by the Office of the Comptroller of the Currency (OCC). The Bank offers consumer and small business card and non-card lending and deposit products.As part of the Company’s Global Financial Crimes Compliance (GFCC) organization, the Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), assists the Bank in compliance with applicable Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Assets Control (OFAC) sanctions regulations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior.&nbsp; The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the BSA, the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.To support the enterprise-wide Anti-Money Laundering Program, customer due diligence (CDD) information is required to understand high-risk customer relationships, properly assess AML risk, assign customer risk ratings, fulfill investigative &amp; review processes for the ultimate purpose of determining whether transactions are suspicious and subject to regulatory reporting.Responsibilities:The KYC Analyst will report to a manager in the USIU and support the collection of risk-based due diligence obligations for high-risk customers and transactions. The KYC Analyst responsibilities include:<ul><li>Conduct timely collection of risk-based due diligence information for high-risk bank customers and transactions. Includes ensuring internal systems contain accurate and current KYC data for applicable high-risk customers consistent with bank requirements. Involves escalation and/or termination of customer accounts or relationships who fail to respond.</li><li>Support customer onboarding KYC requirements. Based on customer risk attributes (i.e., industry type) incremental (risk-based) due diligence may be required consistent with BSA regulations and Federal Financial Institutions Examination Council (FFIEC) expectations.</li><li>Contact bank customers to obtain incremental due diligence information, as necessary. Applicable customer-level due diligence information may include industry/occupation details, applicable business licenses, corporate documents, beneficial ownership info, etc. and/or account-level due diligence such as source of funds, purpose/use of account, expected transactions, etc.</li><li>Collaborate with other GFCC, USIU, and line of business compliance colleagues on process improvements and supporting solutions.</li><li>Maintain up-to-date knowledge of the issues affecting CDD such as customer risk attributes, CDD requirements and FFIEC expectations.</li></ul>Minimum Qualifications:<ul><li>3+ years of work experience in a financial services institution, retail/commercial bank operations or payment institution in any of the following areas is highly preferred: AML/BSA, Suspicious Activity Reporting, financial crime, KYC, enhanced due diligence, and/or sanctions risk.</li><li>Manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player</li><li>High level of professionalism and sense of urgency; handle sensitive information in a confidential and professional manner</li><li>Ability to incorporate feedback and agility through change and difficult situations.</li><li>Experience with Microsoft Office, including Word and Excel</li><li>Keen attention to detail in analysis and documentation</li></ul>Preferred Qualifications:<ul><li>Minimum six months customer service or consultative support experience, ideally in a contact center environment.</li><li>Self-motivated, independent thinker with strong judgement and decision-making skills. This role plays a critical part in the customer due diligence process and may require the ability to navigate ambiguity, assess complex information, and take initiative in a fast-paced and evolving environment.</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.</li><li>Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.</li><li>The ideal candidate for this role thrives in an ambiguous, fast-paced environment and can confidently make informed decisions with limited guidance.</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between the hours of 8am to 4pm MST Mon - Fri. and adheres to schedule.</li><li>Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance: Know Your Customer

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The Cyber Analytics organization within American Express is seeking a Senior Cybersecurity Engineer I to build and deploy innovative analytic solutions that power critical business decisions for the Technology Risk and Information Security (TRIS).In this role, you’ll collaborate with cross-functional partners — including business analysts, developers, architects, key stakeholders, and vendors — to design and deliver robust, scalable data and reporting solutions. Your work will enable proactive threat detection and risk identification, supporting our mission to safeguard American Express systems and data.This position requires a well-organized, collaborative, and technically adept professional who can manage multiple initiatives, leverage innovative technologies, and drive enterprise-quality software development with an emphasis on data integrity and user experience.Key Responsibilities:<ul><li>Translate business requirements into reporting and metric solutions that inform cybersecurity strategies.</li><li>Architect and build data pipelines and frameworks for complex data curation, extraction, and processing.</li><li>Integrate innovative technologies and tools across diverse platforms to support analytics and intelligence development.</li><li>Lead and mentor other team members, setting direction and ensuring best practices.</li><li>Manage multiple parallel initiatives while delivering on time-sensitive priorities.</li><li>Analyze and interpret large, complex datasets to identify trends, patterns, and anomalies.</li><li>Detect and address data quality issues to ensure accuracy, consistency, and reliability.</li><li>Optimize queries, stored procedures, and data models for performance and scalability.</li><li>Collaborate closely with internal and external partners to define strategy and roadmap for the Cyber Analytics reporting program.</li><li>Maintain strong customer relationships and manage stakeholder expectations.</li><li>Exhibit resilience and composure under tight deadlines or system-related challenges</li></ul>Qualifications:<ul><li>Bachelor’s degree in Engineering, Information Systems, Computer Science, or Data Analytics (preferred).</li><li>7+ years of experience in:</li><li>Designing and managing data pipelines (ETL/ELT, batch, real-time, and complex event processing).</li><li>Working with relational databases (MS SQL, PostgreSQL) and Data Fabric technologies such as Starburst and Apache Iceberg.</li><li>Utilizing analytics and BI platforms (Power BI, Tableau, Qlik).</li><li>Proven expertise in stored procedures, functions, query tuning, and performance optimization.</li><li>Strong analytical and problem-solving skills with the ability to articulate solution alternatives clearly.</li><li>Experience in data mining, monitoring, and tuning large datasets.</li><li>Information Security domain knowledge preferred (tools, frameworks, technologies).</li><li>Self-driven with the ability to innovate and work independently.</li><li>Experience in programming languages such as Python, C#, Java, or JavaScript is a plus.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.Guardian

Senior Cybersecurity Engineer - Data Analytics -SQL -Metrics & Reporting

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Commercial Servicing is hiring Customer Care Professionals for our Inbound Program Administrator Servicing Phone Teams (Tier 4). As a Customer Care Professional, you add incremental value on every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the client, including relevant products and services and membership privileges. Other responsibilities include continuously improving on the customer experience, building rapport, understanding customer needs, and handling objections. You will provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment. &nbsp;Responsibilities may include:<ul><li>Implementing Customer First Call Flow on a consistent basis, understanding and delivering on Customer First behaviors and principles</li><li>Providing expert level service to major corporations regarding all aspects of Corporate Card programs, including general account maintenance, 1st level troubleshooting with American Express tools, consultation on various products, etc.</li><li>Demonstrating the ability to address immediate client need and provide relevant value to the client; while engaging in a consultative conversation ensuring you are adding value to each call&nbsp;</li><li>Primary contact for assisting with web-site navigation and MIS reporting/maintenance</li><li>Encouraging expansion of card programs through focused sales strategies and enrollments</li><li>Continuously improve on the customer experience, including building rapport, understanding customer needs, handling objections, and streamlining the experience for the Program Administrator.&nbsp;</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment</li><li>Document necessary account information according to established policies and procedures</li></ul>Minimum Qualifications:<ul><li>2+ years experience servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Exceptional interpersonal and relationship building skills with the ability to analyze and assesses the needs of the clients</li><li>Excellent communication and written skills</li><li>Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy</li><li>Work independently in a structured environment with minimal supervision Effective and accurate decision-making skills</li><li>Strong computer literacy accessing numerous applications during any one transaction and expert internet navigation skills required</li><li>Working knowledge of MS Office product</li></ul>Additional InformationLocation: Hybrid- American Express Phoenix Service Center (Canyon) &nbsp;Hours of Operation: Monday-Friday 6am-6pm MST&nbsp;Salary Range: $20.00 to $22.75 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

U.S. Program Administrator: Commercial Servicing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Oversees team of Cybersecurity colleagues dedicated to data security, leading the daily operations of the data encryption and data security posture management programs. Provides strategic guidance to ensure high-quality, secure, scalable and integrated data security solutions and controls are implemented. Act as product owner of data security capabilities for encryption, discovery, classification and integration with the IT Asset Management.&nbsp;Key Responsibilities&nbsp;<ul><li>Determines the strategy, design and execution of the data security program, ensuring alignment with the company's technology, security, data risk management vision and goals</li><li>Collaborates and co-creates with data risk management, product and business teams to align data security technology initiatives with the business’ data management objectives</li><li>Lead the evaluation and adoption of emerging technologies such as advanced encryption and data discovery methods to deliver most secure and efficient solutions, &nbsp;to quickly enable the business</li><li>Leads the data security team to deliver multiple projects and author policies, standards, controls, procedures, metrics that manage data risk consistently and in accordance with regulatory expectations</li><li>Provides direct leadership and coaching to Data Encryption and Data Security Posture Management teams</li><li>Attracts and retains top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for professional development</li><li>Mentors the data security colleagues, enabling a culture of continuous learning, growth, and inclusivity for each colleagues through mentoring and feedback</li><li>Leads resource allocation, project timeline, and budget for projects, ensuring delivery in a complex and fast paced environment</li><li>Collaborates with senior leadership to develop and implement capabilities and processes to protect data, integrated with other enterprise technology and security solutions</li><li>Lead the prioritization of data security needs, making tough decisions to balance risk, cost and speed to enable the business</li><li>Collaborate with C-suite executives, translating critical data security information into insights that inform risk and investment decisions</li><li>Lead audit and regulatory response when data security and protection is examined</li><li>Leverage broad industry experience to gather and analyze external perspectives, utilize enterprise thinking to implement best practices</li><li>Represent the organization in external forums, engaging with data security teams at other companies to share information thoughtfully</li><li>Maintain awareness of geopolitical environments and emerging risks, synthesizing recommendations for the organization</li></ul>Work Experience<ul><li>Experience in large-scale cybersecurity design and implementation in a complex environment</li><li>Leadership experience within a Technology organization or product development company, with a strong emphasis on cybersecurity strategy and execution</li><li>Knowledge of multiple technology principles and practices</li><li>Experience in attracting, hiring, retaining, and leading top architectural talent, and building high-performing teams in competitive markets that are geographically dispersed</li><li>Experience in leading in a fast-paced, complex, and dynamic global environment</li><li>Experience in turning new technologies into business solutions, with a strong emphasis on cybersecurity innovation and scalability</li><li>Experience in strategic planning and execution of cybersecurity programs in the fintech industry</li></ul>Licenses and Certifications<ul><li>Certified Information Systems Security Professional (CISSP)</li><li>Certified Information Security Manager (CISM)</li><li>SANS Cybersecurity Leadership Trainings and Certifications</li><li>Certified Chief Information Security Officer (CISO)</li></ul>Skills<ul><li>Cyber Security</li><li>Data Management</li><li>Data Risk Management</li><li>Data Security Posture Management</li><li>Data Encryption</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in Computer Science, Information Systems, Cybersecurity Engineering, and/or comparable experience</li><li>Knowledge of Program Management</li><li>Knowledge of cybersecurity technologies, risk management, threat intelligence, and incident response</li></ul>Salary Range: $219,000.00 to $338,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

VP, Cybersecurity - Data Security Management

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.We are currently looking for a Patient Services Representative to join our growing team!Position Description: tango is looking to hire a Patient Care Representative for our Start of Care Team. This position entails communicating with our patients who will be or are receiving home health services. Candidate is responsible for documenting and maintaining accurate records during the process starting with the initial contact made with the patient, delivery of home health care services and the final record of completion in our database.Office Location: Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote) Responsibilities and Duties: Responsibilities of the Patient Service Representative include, but are not limited to the following:<ul><li>Making outbound calls to our patients about their home health services.</li><li>Ensuring customer satisfaction and assisting them with issues/concerns related to their health.</li><li>Contacting home health agencies to confirm services for our patients.</li><li>Evaluates and determines caller needs and use their knowledge to provide resolution, tracking, and if necessary follow up from another representative.</li><li>Interdepartmental communication about home health referrals.</li><li>Perform data entry in multiple systems for our patients.</li><li>Other duties as assigned.</li></ul> Qualifications:<ul><li>Must be at least 18 years of age.</li><li>High School Diploma or GED, some college. Ability to convey a positive and professional image to customers and employees.</li><li>Is customer service oriented with good oral and written communication skills.</li><li>Capable of following an issue through to its conclusion.</li><li>Compassion and empathy a must.</li><li>Strong attention to detail and critical thinking skills.</li><li>Must be able to multitask.</li><li>Proficient in Microsoft Office products.</li><li>Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.</li><li>Must be flexible and willing to work weekends and Holidays.</li><li>Home care/healthcare background is a plus but not required.</li><li>Experience with speaking on the phone in a previous role preferred.</li><li>Must have a secure work location from home with High-speed internet.</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship

tango

Patient Services Representative (Remote)

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.We are currently looking for a&nbsp;Quality Assurance (QA) Coordinator to join our growing team!As a QA Coordinator, in the healthcare industry, your primary responsibility will be to ensure delivery of high-quality services and products that meet the established standards and regulatory requirements. You will maintain quality systems, processes, and procedures. Your role will be crucial in promoting patient safety, regulatory compliance, and continuous improvement within the healthcare organization.Office Location:Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)Responsibilities and Duties:Responsibilities include, but are not limited to the following:Quality Management Systems:<ul><li>Follow our quality management systems, policies, and procedures to ensure compliance with regulatory standards, such as HIPAA, FDA, or other applicable regulations.</li><li>Monitor and assess the effectiveness of quality systems through audits, inspections, and performance metrics.</li><li>Identify areas for improvement and lead initiatives to enhance quality processes, workflows, and documentation.</li></ul>Compliance and Regulatory Affairs:<ul><li>Stay up to date with healthcare regulations and industry standards to ensure compliance within the organization.</li><li>Process compliance correction requests as needed. </li><li>Support regulatory inspections and audits by preparing necessary documentation and ensuring adherence to guidelines.</li></ul>Process Improvement and Risk Management:<ul><li>Identify process gaps, quality risks, and areas for improvement within healthcare operations.</li><li>Promote a culture of continuous improvement by driving quality initiatives and best practices across the organization.</li></ul>Training and Education:<ul><li>Works with our training team to develop and deliver training programs on quality assurance principles, regulatory compliance, and best practices to enhance staff knowledge and awareness.</li><li>Provide guidance and support to departments in implementing quality standards and processes.</li></ul>Collaboration and Communication:<ul><li>Communicate quality-related metrics, trends, and issues to senior management and relevant stakeholders.</li></ul>Qualifications:<ul><li>Must be at least 18 years of age.</li><li>Has worked at tango in a rotation, qualification or staffing role for a minimum of 1 year, preferred. </li><li>Strong knowledge of healthcare regulations, such as HIPAA, FDA, or other applicable standards.</li><li>Experience in developing and implementing quality management systems and processes.</li><li>Proficient in conducting audits, inspections, and root cause analysis.</li><li>Capable of following an issue through to its conclusion.</li><li>Is detail oriented and displays good organizational skills.</li><li>Detail-oriented with a commitment to accuracy and quality.</li><li>Capable of recognizing opportunities and communicating recommendations and solutions.</li><li>Must be able to work at a fast pace managing large amounts of responsibilities while maintaining attention to details.</li><li>Ability to convey a positive and professional image with all tango members.</li><li>Is customer service oriented with good oral and written communication skills.</li><li>Is self-directed, flexible, and cooperative.</li><li>Highly self-motivated and able to work with minimal supervision.</li><li>Must be able to assist other departments as needed, even departments where they may not be a Subject Matter Expert</li><li>Must be flexible and willing to work weekends and Holidays.</li><li>Must have reliable internet service or able to commute to the office.</li><li>Has basic computer knowledge and experience including Microsoft Word, Excel &amp; typing skills.</li><li>Must be able to sit at desk in front of computer for long periods of time. </li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

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