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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking payments to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a varied community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. It begins with a Card Member using their American Express Card at one of our millions of Merchants around the world—the rest is up to us! Working for American Express will improve your brand enriching your experience and benefits.The Network and Acquirer Solutions (NAS) team is at the heart of American Express—powering millions of transactions through our global payments processing network, which we develop and grow. NAS represents an outstanding opportunity within American Express. We work across almost every business unit within the organization as well as establish relationships with external partners, providers, and key industry representatives. We are known to be intellectually curious and problem solvers as we take on the most imperative initiatives facing the payments industry today like securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your abilities, experience, industry skills, while giving you the chance to be part of driving business growth and helping deliver on our brand promise of trust, security, and service.As an&nbsp; Associate of Digital Product Operations, in the Network Partner and Product Enablement team, you will be responsible for the onboarding and certifying of new &amp; existing customers to AMEX Payment products. (e.g. EMV Chip Processing, 3D Secure, Quick Response Code, Mobile/Digital Wallets, Click to Pay). This entails connecting AMEX’s Merchants, Processors and Network Partners to validate their authorization and clearing messages to ensure they follow the AMEX specifications. The successful candidate will also provide needed overviews to AXP NAS network products, capabilities and policies to external and internal customers which help our partners benefit from our product suite to grow their business!Responsibilities<ul><li>Performing certification projects related to the certification of, authorization and financial settlement messages that support new and existing payment products such as but not limited to: EMV Chip Processing, 3D Secure, Quick Response Code, Mobile Wallets and Click to Pay.</li><li>Develop and maintain relationships with multiple internal customers, to ensure a proactive understanding of the certification and deployment process.</li><li>Collaboration without authority to influence internal partners.</li><li>Support and provide consultancy to our external customers about our certification processes and tools.</li><li>Support the upgrade of our tools, processes, and documentation whenever changes are required by regulation, new product launches, and developments in the industry.</li><li>Ensure efficient process controls, and governance.</li></ul>Qualifications &amp; Attributes<ul><li>Knowledge of payment / card industry technology. Preferred knowledge of American Express Network products, Authorizations/Submission processing, validation, and connectivity methods</li><li>Can readily understand Payments related Authorization &amp; Settlements specifications, decipher the contents and use that knowledge to validate test results. Can independently identify root causes that can arise during certification &amp; resolve them. </li><li>Strong analytical &amp; problem-solving skills with an ability to interpret trends and assist in resolving issues.</li><li>Positive relationship management and collaboration skills to influence without authority, both internally and externally, across multiple international territories, and with different cultural considerations.</li><li>Flexibility and resilience to operate within a fast paced and dynamic environment and prioritize multiple projects simultaneously</li><li>Must be able to communicate effectively with external business partners and internal teams. Proven oral and written communication skills. </li><li>Ability to recognize opportunities for process improvements and to lead taking them forward.</li><li>Self-motivated, with growth mindset, and results driven oriented. Must have the ability to work without supervision in a matrix organization, demonstrating strong teamwork.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Associate, Digital Product Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The American Express Global Privacy Oversight are trusted advisors on the American Express Data Protection &amp; Privacy Principles. We work to raise privacy awareness, drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand. As a second line of defense function, Global Privacy oversee, provide expertise in, and challenge the identification, management, and mitigation of privacy risks across the company in line with the privacy framework and the company’s vision to provide the world’s best customer experience every dayThis position is based in the US and reports to the Director, Digital Privacy.The successful candidate will be passionate about privacy, with deep subject matter expertise in privacy regulation, and have a background working in privacy risk oversight or similar control functions. They will be comfortable interacting with multiple stakeholders across a highly matrixed environment to achieve organizational goals and will be an advocate for Privacy-by-Design. Key Responsibilities:<ul><li>Identify privacy risks and provide risk management and strategic risk mitigation advice.</li><li>Assess adequacy of business controls to mitigate privacy risk, using influence and credible challenge to drive control enhancements or process change as necessary. </li><li>Provide privacy subject matter expertise to enable delivery of privacy obligations.</li><li>Identify, develop, and manage privacy-related documentation, policies, and procedures.</li><li>Support the ongoing development of the American Express’ global privacy program.</li><li>Ensure adherence to the enterprise privacy risk appetite.</li><li>Foster a culture of privacy at American Express by advocating for privacy-by-design, integration of the American Express Data Protection &amp; Privacy Principles, accountability, and sharing of best practices.</li></ul>Minimum Qualifications:<ul><li>Knowledge of the General Data Protection Regulation (GDPR) or other global Privacy related laws including the US (e.g. CCPA/CPRA, GLBA/Reg P, CAN-SPAM, TCPA, FCRA/FACTA) with 5+ years relevant experience.</li><li>5+ years experience supporting internal business partners or clients in a highly regulated environment.</li><li>5+ experience in assessing the design and efficacy of privacy or compliance risk related controls.</li></ul>Preferred:&nbsp;&nbsp;<ul><li>Certified Information Privacy Professional Europe (CIPP/E, CIPP/M, CIPP/US), and other relevant Certified Information Privacy Professional (CIPP) certifications.</li><li>Prior work experience in privacy compliance, privacy focused internal audit functions, and/or privacy risk management.</li><li>Strong analytical capabilities.</li><li>Strong presentation skills, particularly in the development of professional and thoughtful materials.</li><li>Highly organized with strong written and verbal communication skills.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager- Compliance; Global Privacy Oversight

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.Job Responsibilities/Tasks<ul><li>Lead a team of analysts conducting payment monitoring reviews, including&nbsp;providing training and coaching, monitoring team and individual performance, case quality, and supporting team dynamics</li><li>Analyze large quantities of information, identify trends and opportunities, and manage in an ever-changing environment</li><li>Work closely with the other leaders to manage change, including building processes, identifying potential improvements, and implementing solutions</li><li>Assist the GFCSU in the implementation and maintenance of Anti-Corruption policies, guidelines, and policy documents</li><li>Support enterprise Anti-Corruption due diligence, payments monitoring, compliance monitoring and testing, and reporting processes</li><li>Support the resolution of Anti-Corruption related issues, enhancements to the compliance framework, and the review of business activities as appropriate</li></ul>Minimum Qualifications<ul><li>5+ years of work experience in an Anti-Corruption or Anti-Money Laundering compliance or government role</li><li>Experience with Microsoft Office, including Word, Excel, PowerPoint</li><li>Possess effective communication and writing skills</li></ul>Preferred Qualifications<ul><li>Knowledge of, or familiarity with, the Foreign Corrupt Practices Act, the U.K. Bribery Act, and other anti-corruption laws and regulations in force in the jurisdictions in which AXP operates</li><li>Capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities</li><li>Self-starter and deadline-driven team player&nbsp;with a positive attitude</li><li>Ability&nbsp;to present and summarize information for senior leaders</li><li>Strives for excellence and is willing to take on additional responsibilities to produce outstanding work</li><li>Ability to manage multiple projects simultaneously and collaborate with Amex business, legal, and compliance partners</li><li>Ability to handle and communicate sensitive information in a confidential and professional manner</li><li>Ability to influence, gain support, and resolve conflict</li><li>Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes </li><li>CAMS certified or equivalent</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Compliance; Anti-Corruption Payments Monitoring

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.As part of Controllership organization, the U.S. Regulatory Reporting team delivers Bank Holding Company regulatory reports in accordance with both U.S. Federal and State regulators for American Express Company and its underlying subsidiaries.&nbsp;As American Express transitions to a higher bank category (Cat 3/2), it leads to an uptick in regulatory scrutiny and increased regulatory expectations. As a result, we are forming a centralized Exam and Review Preparedness team to meet those heightened standards. The scope will include both external exams (i.e. FRB, OCC) as well as internal reviews (i.e. Quality Assurance, 2LOD, Internal Audits). This role will be part of the new team.How will you make an impact in this role?Finance Technology Data &amp; Transformation (FTD&amp;T) is an integral part of the Finance organization with a mission to solve Finance's existing and evolving data needs by using Technology approved tools to build scalable, reliable, and flexible data structures. &nbsp;This position will have the primary responsibility to lead the end-to-end data analysis and documentation of process architecture to deliver value-added solutions for key stakeholders within the Finance organization at American Express. This role will assist FTD&amp;T product owners in determining the proper sources and processes for acquiring, enriching, and provisioning data required by Finance in the following major areas: Financial Reporting, Operational Reporting, Regulatory Reporting, Management Reporting and Advanced Analytics processes.The job’s focus will include the following activities:<ul><li>Analyze and document Finance process and system requirements</li><li>Define the functional design for data acquisition, enrichment, and provisioning</li><li>Partner with Finance stakeholders and Technology partners to design, build, test and deploy solutions to fulfill Finance process requirements</li><li>Test case and plan creation, execution, and coordination</li><li>Collaborate with product owners to implement data process controls and support ongoing process maintenance efforts</li></ul>Responsibilities<ul><li>Finance process analysis<ul><li>Work with the Finance process owners and other teams to analyze and document their process requirements in terms of data, required transformations, and reporting/analytical output</li><li>Work with product owners to prioritize features and user stories for ongoing sprints and to manage a prioritized list of data requirements</li><li>Document processing requirements, including data and transaction volumes, scalability, security and performance requirements</li></ul></li><li>Solution Design<ul><li>Work with Technology, Finance partners, source system owners, and other stakeholders to locate the data required by Finance and ensure the data architecture design supports Finance’s reporting and analytics requirements</li><li>Identify required reference data needs and design the processes for collecting and maintaining reference data</li><li>Document future state Finance processes for data acquisition, enrichment, provisioning, and reporting</li></ul></li><li>Build/Deployment<ul><li>Work with Technology, Finance partners, source system owners, and other stakeholders to deploy solutions across the appropriate Finance user base</li><li>Build, test and deploy solutions to acquire, enrich and provision the required data and ensure data integrity, accuracy and completeness</li><li>Perform data validation as part of Finance user testing as needed</li><li>Perform systems integration and pre-user acceptance testing</li></ul></li><li>Data Controls and Ongoing Production Support<ul><li>Work with product owners to design and build ongoing data process controls by collaborating with Technology and Data Governance as needed</li><li>Investigate data anomalies and research ad-hoc data inquiries as part of ongoing production support</li></ul></li></ul>Mínimum Qualifications<ul><li>Bachelor’s degree in Finance Technology, Information Management, Data Management, Engineering or similar field </li><li>Knowledge of SQL and familiarity with query tools (Hive / Lumi)</li><li>Basic understanding of Agile methodology and delivery concepts</li><li>Strong analytical and problem-solving skills as well as the ability to create impactful relationships with key stakeholders</li><li>Previous experience working closely with Technology teams to deploy systems to re-engineer processes and solve complex business problems</li><li>Strong written and verbal communication skills</li><li>Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously</li><li>Self-motivated, proactive, and dedicated to the delivery of high-quality service to consistently exceeds customers’ expectations</li><li>Positive attitude and demonstrated strength as a quick learner</li></ul>Preferred Qualifications&nbsp;<ul><li>2+ years of experience in similar positions.</li><li>Strong understanding of relational database concepts and experience working in a big data (Hadoop / Cornerstone) or Cloud (Lumi) environment.</li><li>Previous work experience in various Finance disciplines such as Accounting, Financial Reporting, Regulatory Reporting, Management Reporting, Treasury, Tax or Banking.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Financial Systems Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.How will you make an impact in this role? The Developer Enablement team will partner closely with Technology leaders to operationalize platforms (EA Playbook, SRE, One Amex, etc.), frameworks (Balance &amp; Control, Enterprise logging, Reliable transaction, etc.) and DX workstreams (Onboarding/Innersource, etc.) across Product and Technology. &nbsp;Responsible for creating knowledge-based information leveraging documentation-as-code practices to create comprehensive documentation to provide instructional information and support to the developer community in how to build software the Amex Way:<ul><li>Using writing skills to create reference materials that explain complex concepts and instructions in a digestible way for target audiences - in this case, application and software developers.</li><li>Gather technical information, determine scope and requirements, editing and proofreading content, communicating with stakeholders and collaborators, and managing multiple simultaneous projects.</li><li>Provides guidance in the development of written content, ensuring cohesive product narratives</li><li>Provides guidance in analyzing insights from cross-functional teams,&nbsp;ensuring that the team understands customer needs and incorporatesinsights to provide the best user experience</li><li>Provides guidance in maintaining alignment with writing style guidelines&nbsp;and standards to drive consistency, brand alignment, and content integrity</li><li>Proofreads and edits complex content for overall clarity, alignment with&nbsp;brand guidelines, and user experience objectives</li><li>Provides guidance to direct reports, junior colleagues, or those in other&nbsp;disciplines</li></ul>Minimum Qualifications<ul><li>Has 5+ years of experience as a technical writer</li><li>Is more of a strategic thinker, less of a blank-filler</li><li>Clearly articulates how copy addresses objectives and solves problems</li><li>Is a champion for collaboration, early and often</li><li>Advocates for the user</li><li>Pivots quickly and supports a number of projects simultaneously</li><li>Exudes positivity, requires minimal supervision, and has a strong work ethic</li><li>Is an ambassador for UX writing, playing a key role in helping this growing team reach its potential</li></ul>Preferred Qualifications<ul><li>Demonstrated understanding and experience with documentation-as-code methodologies and practices</li><li>Strong understanding of HTML, CSS, and web development practices. </li><li>Experience with content management strategy planning and execution</li><li>Familiarity with software development processes and practices (SDLC, Pull Requests, Code Commits)</li></ul>Salary Range: $103,000.00 to $170,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior UX Writer - The Developer Enablement Team

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmex.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Purpose of the Role:LUMI is company’s largest Big Data Platform, ideally suited for computationally and/or data intensive processing applications. Whether the data needs to be processed in batch, online, or streaming manner, Lumi provides robust capabilities to handle such workloads effectively, in a cost-efficient manner.A hub of very hardworking Big Data engineers and most exciting &amp; upcoming technologies. Cornerstone platform offers an environment where Engineers are challenged every day to build world class products.As we embark on the journey to move to public cloud - GCP you will be part of a fast-paced Agile team, design, develop, test, troubleshoot &amp; optimize solutions created to simplify access to the Amex’s Big Data Platform.Focus:Designs, develops, solves problems, debugs, evaluates, modifies, deploys, and documents software and systems that meet the needs of customer-facing applications, business applications, and/or internal end user applications.Organizational Context:Member of an engineering or delivery and integration team reporting to an Engineering manager or Engineering DirectorResponsibilities:<ul><li>Implement scalable and efficient data architectures on GCP</li><li>Collaborate with cross-functional teams to understand data requirements and develop solutions that meet business needs</li><li>Data Pipeline Development:</li><li>Build, test, and deploy data pipelines to move, transform, and process data from various sources to GCP</li><li>Ensure the reliability, scalability, and performance of data pipelines</li><li>Utilize GCP's big data technologies such as BigQuery, Dataflow, Dataprep, and Pub/Sub to implement effective data processing solutions</li><li>Monitor system performance and proactively optimize data pipelines for efficiency</li><li>Troubleshoot and resolve issues</li><li>Create and maintain comprehensive documentation for tools , architecture, processes, and solutions</li><li>Qualifications</li><li>Understanding of GCP services Cloud dataflow, Cloud Pub-Sub, Big Query, Cloud Storage, Cloud Dataflow, Google Composer etc</li><li>Strong SQL knowledge</li><li>Understanding of fundamentals of Git and Git workflows</li><li>Experience of working in agile application development environment</li><li>Technical support to applications on trouble shooting Environment, software and application level issues Write, test programs using Unix Shell scripting, oracle PL/SQL programming</li><li>Experience of supporting platform&nbsp;Engineering Activities,Network, firewall</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Senior Engineer - GCP - Next Generation Big Data

&nbsp; &nbsp; tango is a leader in the home care health management industry and is preparing for significant growth! We are hiring a Senior Healthcare Analyst to join our team!The Senior Healthcare Analyst will work with many diverse types and sources of healthcare data, including referral, authorization and claims data. This person will have a general understanding of healthcare claims data and a working knowledge of coding (ICD, HCPCS, CPT® etc.). This individual will also have a strong analytic background and experience working with healthcare data and strong experience with Power BI and SQL. This person will develop reports and analyses that identify results and translate those results into informative, actionable descriptions and visualizations.Responsibilities&nbsp;<ul><li>Lead as Power BI subject matter expert</li><li>Support business team in requirements gathering</li><li>Work with data integration team to define and load data sources from multiple data warehouse systems</li><li>Function as the primary liaison between the business team and IT to ensure timely delivery of world-class products</li><li>In-source and manipulate metadata in Power Query for optimal Power BI report performance</li><li>Build Power BI reports and dashboards based on business requirements</li><li>Build out UAT scripts and run test sessions to support “ready to go” state for reporting</li><li>Maintain thorough documentation of internal processes/procedures and individual projects</li><li>Provide a point-of-view to business team on enhancement opportunities with each Power BI release</li><li>Lead training sessions and share learnings</li></ul>Education<ul><li>Bachelor’s Degree Required or equivalent experience</li></ul>Experience<ul><li>Senior Data Analyst 5-10 years of experience</li><li>Healthcare experience preferred</li><li>Home Health experience is a plus</li></ul>Qualifications<ul><li>Project management proficiency – proven ability to successfully lead complex projects (5+ Years)</li><li>Querying SQL Server, Teradata, Greenplum, or Hadoop (1+ Year)</li><li>Knowledge of database management, including diagnostics and resolution of database errors (1+ Year)</li><li>Working knowledge of Power BI (1+ Year)</li><li>Microsoft Office with a focus on Excel and Power Point (3+ Years)</li></ul>Job Type<ul><li>Full-time</li><li>Remote - United States&nbsp;</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

tango

Analyst, Senior Healthcare

Position: &nbsp;Supervisor Department: Referral ManagementReports to: &nbsp;Manager, Referral ManagementPosition Description:The Supervisor oversees the day-to-day operations of the intake staffing team. The Supervisor provides direct oversight to the team while acting as a liaison between the senior managers and employees of the Referral Management department. This role ensures that all referrals are processed in a timely manner and all quality standards are met.Office Location:<ul><li>Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)</li></ul>Responsibilities and Duties:Responsibilities include, but are not limited to the following:Leadership and Team Management:<ul><li>Lead and manage assigned team providing guidance, mentorship, and support to include disciplinary and termination in accordance with company policy.</li><li>Collect, analyze, and measure employee quality and productivity data; review data for trends and gaps that may require additional employee support.</li><li>Ensures department is running efficiently and is meeting department goals.</li><li>Perform monthly one-on-ones with each employee to deliver coaching, goal setting, and performance reviews. Work with senior manager, when needed, to document un-resolved concerns.</li><li>Ensure appropriate scheduling of team members for day-to-day production coverage.</li><li>Working with QA and Training teams, support employee productivity and quality improvement; identify and support employee gaps.</li><li>Review daily work-in-progress to ensure appropriate distribution of referrals, productivity concerns, and re-dissemination of referrals for timely completion.</li><li>Interviews and hires new staff. </li></ul>Collaboration and Communication:<ul><li>Collaborate with cross-functional teams, including healthcare providers, administrators, and IT professionals, to communicate and resolve issues.</li><li>Communicate quality-related metrics, trends, and issues to senior management and relevant stakeholders.</li><li>Foster a positive and collaborative work environment to ensure effective teamwork and high morale within the team.</li></ul>Process Improvement and Risk Management:<ul><li>Support identification of trends, participate in root cause analysis, and creation of corrective/preventive action plans to address identified issues.</li><li>Promote a culture of continuous improvement by identifying and sharing best practices across the organization.</li><li>Oversee the efficiency of department, reports on its performance, and outlines and implements plans for improvement if needed.</li><li>Support dissemination of process changes to employees.</li><li>When needed to maintain production volume, all duties as outlined within the Coordinator job description.</li><li>Ensure team meets compliance requirements.</li><li>Second level escalation for employee questions related to process.</li><li>Performs other duties as assigned.</li></ul>Qualifications:<ul><li>Must be at least 18 years of age.</li><li>Associate’s degree</li><li>Minimum 2 years of supervisory experience.</li><li>Managerial and supervisory skills</li><li>Has basic computer knowledge and experience including Microsoft Word, Excel &amp; typing skills.</li><li>Minimum 2 years of experience in a home health, medical office/clinic or institutional setting.</li><li>Ability to convey a positive and professional image to customers and employees</li><li>Capable of following an issue through to its conclusion</li><li>Must be able to work at a fast pace managing large amounts of responsibilities while maintaining attention to details.</li><li>Is customer service oriented with good oral and written communication skills.</li><li>Is self-directed, flexible, and cooperative</li><li>Is detail oriented and displays good organizational skills.</li><li>Must be flexible and willing to work weekends and Holidays.</li><li>Highly self-motivated and able to work with minimal supervision</li><li>Must have reliable internet service.</li><li>Must be able and willing to travel to corporate office for in person meetings several times throughout the year.</li><li>Must be able to sit at desk in front of computer for long periods of time.</li></ul>Proven Personal Attributes:<ul><li>Ability to multitask in a fast-paced work environment.</li><li>Ability to remain calm under pressure and manage stressful situations.</li><li>Ability to maintain a high level of confidentiality and remain HIPAA compliant.</li><li>Ability to establish highly productive and detailed organizational skills/habits.</li><li>Ability to actively listen and problem solve with cooperation, assertiveness, and flexibility for positive outcomes.</li><li>Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

Supervisor, Referral Management

Position: Qualification Coordinator IIDepartment: Referral ManagementReports to: Referral Management SupervisorPosition Description:The Qualification Coordinator II is responsible for accurately processing all assigned referrals. The Qualification Coordinator II acts as a liaison to facilitate communication between referral sources, patients, and the health care agencies. The Qualification Coordinator II maintains accurate records in compliance with applicable laws and regulations and the policies of tango.Office Location:<ul><li>Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)</li></ul>Responsibilities and Duties:Responsibilities of the Qualification Coordinator II include, but are not limited to the following:&nbsp;<ul><li>Receive referrals and enter all applicable information regarding the patient referrals into referral management system including but not limited to: patient demographics, contact information, disciplines requested and all necessary medical information to affirm appropriate patient care&nbsp;</li></ul><ul><li>Ensure all attached documents are HIPAA compliant for each referral processed.&nbsp;&nbsp;</li></ul><ul><li>Identify and process expedited requests immediately and communicate the priority status to all appropriate internal teams.&nbsp;</li></ul><ul><li>Verify insurance eligibility for each patient through software automation, running insurance manually through payor websites when needed.&nbsp;&nbsp;</li></ul><ul><li>Contact appropriate parties (patient and/or referral source) of prior authorization decisions; including but not limited to approvals, requests for more information or not able to process due to insurance.&nbsp;</li></ul><ul><li>Call agencies to coordinate continuance of patient services.&nbsp;</li></ul><ul><li>Ensure service requests include all required documentation and that services approved are appropriate based on documentation provided.&nbsp;</li></ul><ul><li>Contact patients and referral sources to obtain any additional information needed and inform of referral processing outcomes.&nbsp;</li></ul><ul><li>Identify and escalate referrals for medical review to the clinical team and follow through on the resolution of each referral.&nbsp;</li></ul><ul><li>Upon approval of referrals, apply the appropriate visits/disciplines to the patient referral per the patient’s demographic area.&nbsp;</li></ul><ul><li>Accurately staff referrals with contracted Home Health Agencies.&nbsp;&nbsp;</li></ul><ul><li>Properly document patient records with the use of notes within the Tempo system and maintain required logs.&nbsp;&nbsp;</li></ul><ul><li>Accurately follow up on patient referrals as needed.&nbsp;&nbsp;</li></ul><ul><li>Adhere to all company policies and procedures&nbsp;</li></ul><ul><li>Adhere to performance expectations&nbsp;&nbsp;</li></ul>Qualifications:<ul><li>Must be at least 18 years of age.&nbsp;</li></ul><ul><li>High School Diploma or GED, some college&nbsp;</li></ul><ul><li>Medical Assistant or Certified Nursing Assistant with at least 2 years of experience working in a Medical Facility.&nbsp;&nbsp;</li></ul><ul><li>Home care/healthcare background is a plus but not required.&nbsp;</li></ul><ul><li>Has extensive knowledge and experience including but not limited to: Microsoft Word, Microsoft Excel, Adobe PDF, and ability to navigate computer systems efficiently.&nbsp;</li></ul><ul><li>Typing speeds &gt;60 WPM with &gt;95% Accuracy.&nbsp;</li></ul><ul><li>Reading speeds &gt;250 WPM with &gt;90% Comprehension.&nbsp;</li></ul><ul><li>Must be flexible and willing to work weekends and Holidays.&nbsp;</li></ul><ul><li>Detail oriented and displays good organizational skills.&nbsp;&nbsp;</li></ul><ul><li>Must be able to sit for long periods in front of computer.&nbsp;</li></ul><ul><li>Must have reliable internet service or willing to commute to the office if local.&nbsp;&nbsp;</li></ul>Proven Personal Attributes:<ul><li>Manage and prioritize multiple tasks effectively and efficiently while working home health referrals.&nbsp;&nbsp;</li></ul><ul><li>Able to apply critical thinking skills to review referrals and determine if they meet the medical necessity criteria.&nbsp;</li></ul><ul><li>Demonstrate empathy and compassion when communicating with patients regarding authorization decisions.&nbsp;</li></ul><ul><li>Proactive in identifying and resolving any issues or challenges that may arise during the referral management process.&nbsp;&nbsp;</li></ul><ul><li>Self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.&nbsp;</li></ul><ul><li>Capable of following an issue through to its conclusion.&nbsp;</li></ul><ul><li>Maintain a growth mindset on improving knowledge in referral management practices.&nbsp;</li></ul><ul><li>Able to remain calm under pressure and manage stressful situations.&nbsp;</li></ul><ul><li>Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.&nbsp;</li></ul><ul><li>Able to establish highly productive and detailed organizational skills/habits.&nbsp;</li></ul><ul><li>Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.&nbsp;</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

Coordinator, Qualification II

Position:&nbsp; Rotation Coordinator Department: Referral ManagementReports to: &nbsp;Intake/Staffing Supervisor&nbsp;Position Description:The Rotation Coordinator is responsible for efficiently and effectively assigning referrals to various departments within the organization. The Rotation Coordinator maintains accurate records in compliance with applicable laws and regulations and the policies of tango.Office Location:<ul><li>Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)</li></ul>Responsibilities and Duties:Responsibilities of the Qualification Coordinator include, but are not limited to the following:<ul><li>Distribute and assign referrals to the appropriate Referral Management team members in a timely manner.</li><li>Collaborate with various teams within referral management to ensure smooth workflow and efficient patient care is achieved.</li></ul>Qualifications:<ul><li>Must be at least 18 years of age.</li><li>High School Diploma or GED, some college</li><li>Medical office experience as a Medical Assistant or in a Front Office related role required.</li><li>Prior customer service experience in a medical field preferred</li><li>Has extensive knowledge and experience including but not limited to: Microsoft Word, Microsoft Excel, Adobe PDF, and ability to navigate computer systems efficiently.</li><li>Typing speeds &gt;60 WPM with &gt;95% Accuracy.</li><li>Reading speeds &gt;250 WPM with &gt;90% Comprehension.</li><li>Must be flexible and willing to work weekends and Holidays.</li><li>Must have reliable internet or be willing to commute to the office.</li></ul>Proven Personal Attributes:<ul><li>Self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.</li><li>Detail oriented and displays good organizational skills.</li><li>Capable of following an issue through to its conclusion.</li><li>Able to convey a positive and professional image to customers and employees.</li><li>Possess exceptional time management skills in prioritizing tasks, meeting deadlines and maintaining a high level of productivity. </li><li>Able to remain calm under pressure and manage stressful situations.</li><li>Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

276 Jobs in Sun City West, AZ, USA