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The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Automotive Sales Associate eCommerce/Retail - AutoNation Chevrolet Waco

The Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers.&nbsp; This role is responsible for selecting, training, coaching, developing and retaining the very best Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way. &nbsp;<h1>Lead the Future of Automotive Retail.</h1>At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.<h1>Why You’ll Love Working Here:</h1><ul><li>National scale with entrepreneurial spirit</li><li>Inclusive culture and diverse leadership</li><li>Competitive compensation and benefits</li><li>Opportunities to make a real impact</li><li>Our values and culture</li></ul><h1>What We’re Looking For:</h1><ul><li>Proven leadership experience</li><li>Strategic thinking and execution skills</li><li>Passion for innovation and people development</li></ul>Explore leadership opportunities at AutoNation today.<h1>What are the day-to-day responsibilities?</h1><ul><li>Leading yourself and the team in a way that supports AutoNation’s Vision and Mission</li><li>Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit</li><li>Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes</li><li>Driving the business through a high-level of involvement in the day-to-day operations</li><li>Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing</li><li>Appraising vehicles for trade</li><li>Managing all three areas of customer traffic:&nbsp; Showroom, E-Commerce, and Phones</li><li>Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory</li><li>Assisting in managing controllable expense elements for the New and Used Vehicle Departments</li><li>Analyzing the business to determine shortfalls and developing action plans to improve performance</li></ul><h1>How will I know if I am successful?</h1>The performance of a Sales Manager is measured by achieving:<ul><li>Targeted unit sales and gross profit</li><li>Targeted Associate retention</li><li>Targeted Customer Satisfaction Index</li></ul><h1>What are the requirements for this job?</h1><ul><li>High School diploma or equivalent</li><li>Proven success in auto retail sales</li><li>Proven leadership ability to mentor and train others</li><li>Ability to set and achieve targeted goals</li><li>Ability to drive an exceptional Customer experience</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h1>What are the opportunities for career growth?</h1>Our Sales Managers have a few options for career growth and development after success in&nbsp;this role.&nbsp; Opportunities may include:<ul><li>Used Vehicle Manager</li><li>Financial Services Director</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Manager - AutoNation USA Katy

SUMMARYThe Director of Category Management -- Pharmaceuticals is responsible for leading specific drug categories or therapeutic classes, developing category-specific sourcing strategies, negotiating contracts, managing contracts, and collaborating with executive and clinical teams to ensure formulary alignment and optimal product selection. These contracts include branded, generic, specialty, and TDAPA drugs in the Renal industry in support of both clinical stock and pharmacy supply. This director level position has significant leadership responsibility in a matrixed organization to influence and drive results cross functionally, as well as, engaging with C-Suite executives.This is a hybrid role, onsite on Tuesdays at our Corporate Office in Plano, TX.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li>Accountable for value creation and delivery of budget impact cost reductions while providing high quality, safe, patient-centered and cost-effective medication, products, services, equipment and technologies. </li><li>Go-To-Market sourcing strategies and Contract Award recommendations should be based on documented business case justification for third party spend placement which optimizes total value to the organization.</li><li>Leads cross-functional teams across all levels of the organization to effect strategic placement of spend considering operational, clinical and regulatory needs. Key internal interfaces include finance, accounting, supply chain operations, biomed, legal and operations.</li><li>Works collaboratively across the organization to set priorities for assigned spend categories for cost reduction and leads the category management team's efforts in delivering against those priorities. </li><li>Responsible for oversight of contract drafting. Assesses contracting language revisions, perform redlines to support internal risk structure position and negotiate such with suppliers. Ensures that contracts are up-to-date and have all the necessary terms in accordance with internal compliance, risks and legal requirements.</li><li>Contracting activity must be performed in accordance with company policies and procedures.</li><li>Develops and maintains relationships throughout the organization; develops operational and strategic initiatives; and implements strategies in all assigned spend categories. Facilitates and/or owns responsibility for effectiveness of category management teams throughout execution and implementation of strategically placed contracts.</li><li>Oversee the new product introduction process to enhance company's ability to timely and routinely evaluate products and assure that they are evaluated against relevant business and clinical criteria in accordance with company's goals and objectives.</li><li>Oversee the supplier selection and negotiation process for key sourcing initiatives and support the category management team in the resolution of major customer satisfaction and vendor performance issues.</li><li>Working with company executives, medical staff leaders and operational leaders, develops and monitors work plans designed to bring demonstrable value and efficiencies to company. Communicate category management progress relative to goals of supply chain and the company.</li><li>Facilitates the integration of category management outcomes with the procurement, operational excellence, business transformation and finance functions to ensure appropriate implementation and execution of contracts.</li><li>Upholds management goals of corporation by leading staff in team concepts and promoting a team effort.</li><li>Maintains effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked and counseling and disciplining employees.</li><li>Recruits, trains, develops, and supervises personnel.</li><li>Actively promotes GUEST customer service standards; develop effective relationships at all levels of the organization.</li><li>Effectively communicates expectations; accepts accountability and holds others accountable for performance.</li></ul><ul><li> Regular and reliable attendance is required for the job.</li></ul>

U.S. Renal Care

Director, Category Management (Hybrid - Plano, TX)

<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.<h4>What you'll be doing</h4>Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

Dialysis Patient Care Technician

SUMMARYThe Manager, Pharmaceutical Data Analytics plays a critical role in ensuring transparency, efficiency, and continuous improvement across the pharmaceutical supply chain. This position is responsible for creating, maintaining, and analyzing data, reports, and metrics that transform business processes, optimize spend management, and ensure contract compliance. The manager will leverage advanced analytics and collaborate with cross-functional teams-including supply chain, finance, clinical, and IT-to deliver actionable insights and support strategic decision-making.This is a hybrid role, onsite on Tuesdays at our Corporate Office in Plano, TX.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li> Data Management &amp; Reporting: Develop, enhance, and maintain comprehensive supply chain data sets, reports, and dashboards to provide visibility into contract performance, spend transactions, and overall supply chain activities in support of medication, pharmacy services, and lab services spend categories.</li><li> Contract &amp; Spend Analytics: Utilize supply chain tools to ensure the accuracy of contract and transaction data, streamlining analytics and dashboards to maximize value capture--including savings, rebates, and contract compliance. Develop financial models to inform strategic decision making at the executive level.</li><li> Financial Collaboration: Partner with accounting and finance teams to ensure accurate allocation of supply, medication, and other expenses, and provide insight into cost variances and their impact on treatment costs.</li><li> Category Management Support: Assist with the enterprise-wide category management process by co-developing data elements and frameworks for monthly reviews, driving spend optimization and contract compliance.</li><li> Performance Metrics: Work closely with sourcing and contracting professionals to track and report on supplier and pharmacy performance metrics and SLAs per contracts.</li><li> Process Improvement: Identify opportunities to upgrade existing analytic tools and processes, leading initiatives for continuous improvement by integrating customer insights and research into business decisions.</li><li> Ad-Hoc Analysis: Provide detailed recurring and ad-hoc analyses, addressing inquiries and concerns with trend identification and recommendations for process or spend management improvements.</li><li> Information Accessibility: Maintain a well-organized portfolio of analytics and reports accessible via the internal supply chain portal, ensuring ease of use for the organization.</li><li> Communication &amp; Change Management: Communicate findings and recommendations clearly, both verbally and in writing. Facilitate change management and process improvements within a complex, matrixed organizational environment.</li><li> Confidentiality: Handle all information and materials with strict confidentiality and professionalism.</li><li> Project Management: Demonstrate sound business judgment and the ability to conceptualize, manage, and prioritize multiple projects simultaneously.</li><li> Collaboration: Foster a team-oriented approach, collaborating with all supply chain departments to support continuous improvement efforts.</li><li> Compliance &amp; Professionalism: Adhere to company policies and procedures, maintain deliverable deadlines, and communicate regularly with business partners and internal clients.</li><li> Other Duties: Perform additional tasks and responsibilities as assigned by the supervisor, contributing to the overall success of the supply chain organization.</li></ul>

Manager, Pharmaceutical Data Analytics (Hybrid - Plano, TX)

Job Description and RequirementsRandolph-Brooks Federal Credit Union is currently searching for an experienced and talented Project Manager to join our amazing Project Management team!&nbsp;The Project Manager will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. •&nbsp;&nbsp; &nbsp;Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). •&nbsp;&nbsp; &nbsp;Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environmentWorking under direct supervision, the Project Manager will provide servant leadership for a variety of strategic project types to coordinate, plan, lead, execute, and finalize projects according to approved scope, deadlines, and budgets. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and strategic alignment. The Project Manager, will work closely with the Project Leadership team and Project Manager Team Lead to define the project’s objectives and oversee quality control throughout the project’s life cycle.Essential Functions &amp; Responsibilities:<ul><li>Serve as predictive Project Manager or Agile Scrum Master for cross-functional teams to achieve approved project scope and deadlines on strategic initiatives.<ul><li>Establish and manage the project plan, schedules, project resources (internal and external), and requirements (internal and external)ensuring alignment with organization objectives.</li><li>&nbsp;Document and actively manage project issues resolution, risks mitigation, and changes to scope, timelines, and/or budget.</li><li>Diligently serve on behalf of the project team to remove obstacles that prevent them from successfully delivering the project.</li><li>Prepare and communicate progress and project status report for stakeholders at all levels of the organization.</li><li>Provide monthly executive project health updates.</li><li>Ensure the creation and project team approval of documentation to enable implementation and transition to maintenance support.</li><li>Conduct mid- and post-project evaluations (i.e. Sprint retrospectives and project lessons learned).</li></ul></li><li>Assist the Project Management team with strategic project coverage when team members are out of office.</li><li>Assist the Project Management team in Project Portfolio Management (PPM) system administration.</li><li>Shadow team members to gain knowledge and experience.</li><li>All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>Minimum of 1 year of recent project management experience</li></ul>Skills, Certifications, and Licensing:<ul><li>Foundational Project Management process skills</li><li>Foundational leadership skills</li><li>Foundational interpersonal, organization, and presentation skills</li><li>Professional verbal and written communication skills</li><li>Strong adaptability to change</li><li>Microsoft Office proficiency</li><li>Certified ScrumMaster (CSM) certification completion within 6 months of attaining position</li><li>PPM Administration training completion within 6 months of attaining position</li></ul>Preferred:<ul><li>1 year predictive or Agile Scrum project participation or experience</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Project Manager

Job Description and RequirementsThe Mortgage Loan Servicing Specialist will be responsible for the servicing of portfolio mortgage loans and loans sold to external investors.Essential Functions and Responsibilities:<ul><li>Answer calls, chats, and e-mails related to portfolio mortgage loans and loans sold to external investors.</li><li>Process payments and payoffs.</li><li>Facilitate disbursements for hazard, flood, and windstorm insurance payments from the borrower’s escrow account and monitor insurance on non-escrow mortgage loans.</li><li>Process advances on HELOC loans.</li><li>Process modification requests on portfolio mortgage loans.</li><li>Review insurance claim checks up to $5,000.</li><li>Process requests for termination of Private Mortgage Insurance and removal of escrow.</li><li>Process release of liens on mortgage loans.</li><li>Image documents into OnBase and Encompass.</li><li>Maintain a high level of member service in a call center/work group environment.&nbsp;</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>Minimum of 6 months of member/customer service experience</li><li>Ability to use phone and automated loan system effectively</li><li>Strong interpersonal, communication, and organization skills</li><li>Ability to manage a heavy workload in a fast paced environment</li><li>Strong proficiency with Excel, Outlook, Word and DocuSign</li><li>Must be available to work on Saturdays as needed</li></ul>Preferred:<ul><li>Bi-Lingual in English/Spanish </li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Mortgage Loan Servicing Specialist

Job Description and RequirementsThe Asset Protection Specialist will have the ability to work a hybrid schedule (remote/onsite) after&nbsp;a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1Ikea-RBFCU Pkwy, Live Oak, Texas 78233. Bilingual in Spanish and English?Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.&nbsp; The Asset Protection Specialist provides quality assistance to members by phone, email and secure message. Process a variety of specialized transactions and inquiries in accordance with policies and procedures to include account review for returned checks, assist with general department and branch questions for deposit accounts in a negative status, identity theft program and the negative deposit account charge off program. Conducts all duties in a manner intended to enhance the image and growth of the Credit Union.Responsibilities:<ul><li>Provide professional and quality service to members, non-members and co-workers by phone, email, and secure message.&nbsp;</li><li>Process or research standard and specialized inquiries and transactions. These specialized inquiries/transactions include but are not limited to: right of offset, charged off recoveries, returned check deposits, and product reports.&nbsp;</li><li>Maintain a professional disposition while handling difficult member situations. &nbsp;Include appropriate people in decision making, escalating issues as appropriate. Utilize skills to recommend solutions for issues. Accept responsibility and follow through on commitments.</li><li>Use cognitive judgment to identify, analyze and address all inquiries while maintaining current working knowledge of RBFCU policies and procedures and regulatory laws.&nbsp;</li><li>Job requires teamwork and dedication to developing strong relationships with coworkers.</li><li>Ability to communicate, multitask and operate contact center phone, email, and chat systems in a fast pace, high volume environment.</li><li>Strive to meet or exceed department goals and objectives through key performance indicators and core values.</li><li>Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.</li><li>Ability to conduct meetings pertaining to department processes and products.&nbsp;</li><li>Maintain accurate and applicable applications to access resources as needed to effectively and efficiently assist members.&nbsp;</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>Some Financial Institution experience</li><li>Type and 10-key by touch</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Strong communication and interpersonal skills</li><li>Ability to provide superior service through both written and oral channels</li><li>Punctuality and good attendance are important</li><li>Must be able to work a flexible schedule from Monday-Saturday</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Asset Protection Specialist

Job Description and RequirementsRandolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Member Service Call Center team starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.The Member Service Call Center Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1Ikea-RBFCU Pkwy, Live Oak, Texas 78233. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.<ul><li>Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).</li><li>Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.</li></ul>As a Member Service Call Center Representative, you will provide exceptional service to members, non-members, branches and internal departments through multiple communication channels. Process a variety of transactions and inquires in accordance with policies, procedures, regulatory laws with supervision. Identify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union by recommending appropriate products/services and/or solutions to enhance member experience.Essential Functions and Responsibilities:<ul><li>Responsible for creating an exceptional member experience and non-members through all contact center channels.</li><li>Ability to communicate, multitask and operate contact center phone, email, and chat systems in a fast pace, high volume environment.&nbsp;&nbsp;</li><li>Use cognitive judgment to identify, analyze and address all inquiries while maintaining current working knowledge of RBFCU policies and procedures and regulatory laws.&nbsp;</li><li>Apply fraud detection techniques, submit debit card fraud claims and transaction disputes to maintain and safeguard member and credit union interests and sensitive information.</li><li>Assist and fulfill general member transactions and inquiries on behalf of various departments. Including, but not limited to, account research, balance inquiries, deposit account transactions, opening/updating accounts, provide online banking support, consumer loan inquiries and submitting applications, and mortgage inquiries.</li><li>Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.</li><li>Identify concerns, feedback, and record complaint entries to improve and enhance member experiences and the brand of RBFCU.</li><li>Works with department supervisors and displays accountability with real time decision making that directly impacts member interactions and accounts.</li><li>Strive to meet or exceed department goals and objectives through key performance indicators and core values.</li><li>All other duties as assigned (note: &nbsp;essential functions, responsibilities, and programs may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>6 months of work experience in a Call Center or Financial Institution OR Customer Service</li><li>Must be able to work a flexible Monday-Saturday schedule (Hours of operation:&nbsp; Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)</li><li>Must have good organizational, communication, interpersonal and sales skills, along with the ability to multi task and manage time effectively with a close attention to detail</li><li>Attendance and promptness is pertinent</li><li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form</li><li>Ability to handle problems involving several concrete variables in standardized situations</li></ul> Skills:<ul><li>Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment</li><li>To ensure expectation of service is upheld, must have good organizational, communication, interpersonal and sales skills</li><li>Capable of demonstrating the ability to multi-task, manage time effectively, be detail oriented, accept ownership, and adapt to needs of department</li><li>Self-initiate and apply logic to problem solve with few concrete variables</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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