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<h3>Job Description:</h3>This job requires you to live in Kansas City, MO, as you will be working with local clients onsite some days. The RoleThe Workplace Financial Consultant (WFC), part of Fidelity's Workplace Education Planning &amp; Advice (WEPA) organization, works directly with plan sponsor contacts, client HR representatives, and internal Fidelity partners to drive greater participant engagement and plan sponsor advocacy in our local workplace communities. You will serve as a key liaison between the client and internal business partners to create a client needs-based strategy and ensure Fidelity's overall ongoing success within a defined book of business. In addition, the WFC provides financial advice to participants through face-to-face meetings including one on ones, workshops, help desk sessions, benefits fairs, and lunch and learns. The WFC strives to ensure participants are prepared to make better decisions regarding their personal finances while ensuring industry leading customer satisfaction results are achieved.Specific responsibilities include:<ul><li>Provide 1:1 financial planning and investment advice appointments to plan participants both virtually and in-person</li><li>Apply the Fidelity Relationship Model during participant interactions</li><li>Educate participants on introductory topics in a 1: many format via onsite workshops and Ask Fidelity sessions </li><li>Conduct ongoing engagement planning with plan sponsors</li><li>Network with participants hosting lunch and learns, help desk sessions, and by attending benefits fairs</li><li>Manage relationships with our local branch business partners, strengthening the Personal Workplace Advantage/Partnership</li></ul>The Expertise and Skills You Bring <ul><li>3 years of financial services experience required; BA required</li><li>Series 7 and 66 required (or S63/S65)</li><li>1-2 years of customer facing experience preferred</li><li>Life &amp; Annuity Certification optional</li><li>Demonstrated familiarity with Financial Planning Concepts</li><li>Demonstrated planning experience preferred</li><li>Demonstrated ability to independently problem solve/prepare for new challenges</li><li>Willingness to engage in complex conversations with a clear call to action</li><li>Ability to achieve mastery of fundamental planning and advice topics across Corporate &amp; Tax-Exempt Market (TEM) clients</li><li>Willingness to travel (up to 75%)</li></ul>The TeamThe Workplace Education, Planning and Advice (WEPA) organization exists to help employees in our local workplace communities.<ul><li>Employers who have chosen Fidelity to administer their 401k, 403b, Equity Compensation and assorted benefits plans often require help driving engagement in these valuable programs.</li><li>Our mission is to serve as a trusted partner for plan sponsors and participants, providing education, financial planning and advice, both virtually and on-site, nation-wide.</li><li>Our value is delivered to over one million plan-participants every year, inspiring them to reach their financial goals and bringing the broader Fidelity Advantage to life.</li></ul>Joining WEPA means that you will:<ul><li>UNITE as one team to intentionally connect, inspire and build strong relationships internally and with our plan sponsors</li><li>GROW in your skills to deliver more, world-class planning and education experiences for our participants</li><li>WIN on behalf of our clients, our participants and Fidelity</li></ul>Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.Join UsAt Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.We invite you to Find Your Fidelity at fidelitycareers.com<h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Workplace Financial Consultant - Kansas City, MO

<h3>Job Description:</h3>The RoleAs a Communications Consultant you will help Fidelity's clients deliver critical information to their employees by developing and delivering best-in-class communication materials through a variety of channels. This includes producing high-quality Defined Contribution plan communications and pursuing opportunities to increase participant engagement through Fidelity’s Financial Wellness and Education offerings. The Strategic market supports the largest clients with Fidelity with greater than $1B in plan assets.The Expertise and Skills You Bring<ul><li>Experience in employee benefits communications and/or financial services preferred</li><li>Client consultation experience</li><li>5+ years creating communication strategies</li><li>FINRA Series 7 and 63 licenses preferred (or required within 90 days)</li><li>Highly organized</li><li>Ability to work independently or collaboratively based on the circumstances</li><li>Creative problem solving</li><li>Strong attention to detail</li><li>Ability to juggle multiple, competing priorities</li><li>Active and effective listening skills</li><li>Data driven mindset</li><li>Curiosity and the desire to learn</li><li>Executive presence with the ability to present a variety of topics with confidence</li><li>Teammate who is willing to help the broader organization</li><li>Ability to influence client direction and decisions</li><li>Comfortable working in a fast-paced, ever-changing environment that may require resourcefulness to get answers</li><li>Ability to travel up to 25% of the time</li><li>Manage the creation and deployment of communications related to the 401k plan and associated Fidelity products and services </li><li>Ensure regulatory mailings are set up and distributed in adherence with FINRA and DOL requirements</li><li>Uncovering plan-level opportunities by reviewing data from various internal sources and turning those data points into a cohesive story with clear actionable steps</li><li>Play the liaison between our marketing team and the client to ensure our marketing campaigns are understood and agreed to prior to distribution</li><li>Communicate operational updates to participants such as fund or fee changes </li><li>Ensure strong client satisfaction through the seamless execution of effective communications strategies based upon client needs and goals</li><li>Strategize on the best approach to communicate critical information to participants in the most effective channel while prioritizing digital approaches</li><li>Proactively recommend and respond to client inquiries quickly with answers that go beyond the stated need</li><li>Participate in or lead client meetings to review communication requirements, deliverables, negotiate deadlines, and review budget implications</li><li>Measure and report successes/opportunities based on the results of our communications</li><li>Estimate cost of projects and bill for our services (when applicable)</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamYour efforts will generate revenue for Fidelity by offering cost effective, digital solutions that engage participants and deepen client relationships. You will partner internally with key stakeholders like marketing, product, legal and production to meet client needs. You will partner externally with key stakeholders like plan sponsors, consultants, and Fidelity’s vendors. The purpose of the role is to drive participant engagement with Fidelity’s wide array of educational resources, marketing campaigns, tools, and workshops that can help participants make informed financial decisions. The Communications Consultant help our clients determine and map out a communication and education strategy that meets their organizational goals and participant needs<h3>Certifications:</h3><h3>Category:</h3>CommunicationMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Communications Consultant

<h3>Job Description:</h3>Please Note: Fidelity will not provide visa sponsorship for this position.Senior Data Analytics and Insights AnalystThe RoleAdvanced Process Solutions (APS) within Enterprise Technology is seeking a Senior Data Analytics and Insights Analyst to join our team. In this role you will provide Data Analytics and Insights to our leaders and stakeholders providing thoughtful insights that lead to executive decisions, better experiences, and outcomes.Are you known for creating compelling, actionable insights with your data and analytic skills? Come join a world-class analytics team and work in an agile way to help power Fidelity forward.The Expertise and Skills you Bring:<ul><li>Possess 5+ years’ experience and a bachelor’s degree or equivalent experience.</li><li>2+ years of demonstrated experience in Data Management, Data Analytics, or any relevant field.</li><li>Demonstrated expertise in one or more of the following disciplines: Data Governance, Data Privacy, Data Catalog, Data Quality and Business Analysis</li><li>Experience with SQL, Python and Data Visualization tools (Tableau, PowerBI, Excel (Macros, Pivot Tables, advanced features)</li><li>Naturally collaborative with experience working in an Agile environment, including with remote teams, both on and offshore</li><li>Your data tells a story, and the able to present complex data and statistics structured in a symbiotic and clear visual manner.</li><li> Possess excellent written, oral communication, project management and presentation skills.</li><li>Analytic expertise working with structured and unstructured data to identify key insights.</li><li>Oversee the collection, analysis, and interpretation of large and complex sets of data.</li><li>Ensure the accuracy, completeness, and quality of data.</li><li>Generate analytical insights using a range of analytical tools and techniques.</li><li>Collaborate with stakeholders to understand their data needs and requirements.</li><li>Build, develop and maintain data models, dashboards, and reporting systems.</li><li>Identify optimization opportunities and process improvements.</li><li>Analyze, interpret, and report results of analytical initiatives to stakeholders and relevant teams.</li><li>Implement quality controls to ensure quality standards and regulatory requirements are met.</li><li>Communicate results and business impacts of insight initiatives to stakeholders.</li><li>You bring passion to your work and operate with a sense of purpose that inspires and motivates those you work with</li><li>You are intellectually curious, always eager to learn new skills and share the knowledge with others.</li><li>You bring a data-driven approach to decision making.</li><li>You have experience in partnering with key stakeholders to understand their needs and delivering solutions to meet or exceed their expectations.</li></ul>The Team We bring alignment, structure, and transparency across the portfolio, cutting through complexity so teams can deliver meaningful outcomes for our associates and business partners.<h3>Certifications:</h3><h3>Category:</h3>Business Analytics and InsightsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Data Analytics and Insights Analyst

<h3>Job Description:</h3>The RoleAre you inspired by complex technological challenges in a unique business domain? We are seeking a Senior Systems Analyst to play a pivotal role in analyzing, designing, developing, testing, and deploying innovative products and enterprise capabilities that support our family engagement focused web applications.In this role, you’ll collaborate closely with business and technology leaders to translate vision and ideas into scalable, creative solutions delivered through agile, iterative sprints. You’ll have the opportunity to expand your knowledge of business processes, explore emerging technologies, and apply your expertise to drive the success of your team and our mission. Your responsibilities include:<ul><li>Working closely with business partners to understand project objectives, use cases and requirements</li><li>Assisting in defining project scope/backlog</li><li>Partnering with solution and infrastructure architects, scrum masters, user experience designers, developers, and quality assurance engineers in proposing and aligning on end-to-end technology solutions.</li><li>Writing of User stories and all the supporting required documentation (Jira/Confluence)</li><li> Participating in systems triage of defect</li><li>Working understanding of QA Automation</li><li>Tracing specifications to requirements to objectives</li><li>Recommending systems design to achieve requirement objectives</li><li>Usage of tools like postman, Insomnia to run API requests and analyze responses</li><li>Participating in research to identify effective new solutions design</li><li>Evaluating designs of existing systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability, and cost of ownership</li><li>Documenting specifications describing solutions</li><li>Diagramming business processes and system workflows</li></ul>The Expertise and Skills You Bring <ul><li>Bachelor's degree in computer science, Information Technology, Engineering, etc. or equivalent work experience</li><li>5+ years of strong Systems Analysis experience with a focus in discovering and designing new innovative solutions with latest technologies</li><li>Experience in software development in an Agile delivery environment and deep understanding of the software life cycle stages</li><li>Keen eye for engineering excellence, innovation, and empowerment</li><li>Proficiency and eagerness to learn new domains</li><li>Adept at analyzing existing systems and applications to advise design of new, modern digital products</li><li>Ability to lead formal and informal presentations in various settings; one-on-one, small, and large groups, with peers, and senior management</li><li>Ability to communicate effectively with and to influence team members and external groups</li><li>Ability to effectively navigate the organization to achieve outcomes</li><li>Proven ability to work on multiple efforts simultaneously</li><li>Strong investigation and problem-solving skills</li><li>Desire to be detailed, highly adaptive and committed to quality</li><li>Strong analytical skills to research and review existing systems and recommend designs</li><li>Effectively communicate technical concepts to the internal partners inside and outside of the Scrum team</li><li>Experience working with design and testing of APIs, database/SQL, Cloud environments, and exposure to Gen-AI</li></ul>The TeamWe are part of a new family-focused technology domain within Fidelity’s Wealth Management Technology business unit. From concept to launch, we strive to develop innovative suites of digital capabilities while employing modern technologies and crafting user experiences that delight. We design and implement digital solutions that promote and facilitate relational and emotional engagement among financial professionals, their clients, and families.Company OverviewAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Systems Analyst

<h3>Job Description:</h3>The RoleAs the SVP and Head of AI/ML Technology, you will oversee the execution of the company's AI strategy. Your responsibilities include establishing the vision for an Enterprise AI/ML Platform that encompasses every stage of the Model Development Life Cycle (MDLC), from initial experimentation through to production. Additionally, you will guide the development and deployment of standardized Core &amp; Common AI Solutions – reusable services designed to deliver measurable business value. Achieving success means enabling secure, ethical, and impactful AI deployment throughout the organization. This position requires a technology leader who brings both engineering and product perspectives to enterprise-level artificial intelligence and machine learning infrastructure. You will ensure Fidelity can securely discover, develop, deploy, and oversee models at scale across the company.This position reports directly to the SVP &amp; CIO, Global Head of Enterprise Data and AI. The preferred locations for this role are Boston, MA; Westlake, TX; or Durham, NC, though flexibility will be considered for highly qualified candidates.Your responsibilities include:<ul><li>Enterprise AI/ML Platform: Own the vision, build, and scale of the AI/ML platform with sophisticated MLOps practice that empowers Data Scientists and ML Engineers with best-in-class capabilities for feature stores, distributed training, experiment tracking, and automated deployment.</li><li>MDLC Governance Technology: Implement the necessary technology controls for Model Observability and Governance, ensuring transparency, drift detection, and compliance across the entire model portfolio.</li><li>Core AI Solutions Delivery: Lead the team building and managing reusable, high-value AI services (e.g., Speech-To-Text, OCR, Document Intelligence, Natural Language Understanding) that are consumed by multiple business applications.</li><li>Innovation &amp; Future Tech: Constantly evaluate emerging AI/ML technologies (e.g., Generative AI infrastructure, large language model deployment strategies) to incorporate into the enterprise roadmap.</li><li>Stakeholder Alignment: Partner closely with AI leaders and CIOs across different Business Units to ensure technology enables, rather than hinders, policy execution.</li><li>Operational Excellence: Establish rigorous Service Level Objectives (SLOs) and run the Platform Operations function, ensuring 24/7 availability and rapid incident resolution for all mission-critical workloads.</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor’s degree required; advanced STEM degree preferred.</li><li>15 + years of general experience and 10+ years of experience in leading teams with data engineers, software engineers, cloud architects, and ML Engineers (or data scientists) to deliver advanced analytics work products.</li><li>Hands-on experience building and operationalizing an Enterprise scale AI/ML platform capable of handling hundreds or thousands of production models.</li><li>Proven track record delivering industrialized, common AI services in a regulated environment.</li><li>Ability to drive organizational change by embedding AI/ML practices directly into core technology delivery teams.</li><li>Experience with major cloud platforms such as Snowflake and AWS (or other public cloud).</li><li>Capability to drive open-source implementation, public cloud development environment with hands-on experience with development operations, automation, and testing technologies.</li><li>Strong executive communication &amp; leadership presence, engaging with executive leadership (C-Suite) are required to frequently participate in core initiatives and has broad exposure to executive leadership.</li><li>Consistent record of operations collaboration and delivery with the ability to build key relationships and influence business partners on enterprise objectives.</li><li>Ability to challenge the status quo and facilitate the exchange and creation of ideas to address business challenges and improve performance.</li><li>Excellent talent skills and agile operating model experience with ability to develop impactful teams by setting clear goals and holding self and others accountable to standards of excellence.</li><li>Strategically minded; enabling ability to lead the development and implementation of an enterprise strategy and achieve financial and growth goals.</li></ul>The TeamYou will serve as a senior leader within the Enterprise Technology team, reporting to the Global Head of Enterprise Data and AI function. In this role, you will collaborate with various Business Units, CIOs, Enterprise Architecture, Cybersecurity, Enterprise Analytics Platform, and AI/ML Solutions teams to drive meaningful impact and foster innovation across the $16+ trillion global financial ecosystem.Focus on enterprise technology platform capability delivery working with leaders and teams across the enterprise in a collaborative way to ensure digitization strategies are advanced. Much of the work completed must be done in conjunction with technology and operations teams in the businesses.The base salary range for this position is $185,000-$400,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

SVP, Head of AI/ML Technology

<h3>Job Description:</h3>Reporting directly to the Head of Sales Optimization, Acceleration, and Retention. Ongoing Associate and Plan Sponsor Servicing provides hands-on product leadership with planning, roadmap development, cross functional collaboration, sales delivery, deployment and performance tracking.You will work closely with Account Executives, Managing Directors and Partners to win Health and Welfare clients. This position leads a team of Solution Architects and Product &amp; Service Consultants who play a critical role in the sales delivery and support process for Workplace Investing Healthcare business.The Expertise We’re Looking For<ul><li>Health &amp; Welfare outsourcing services expertise required.</li><li>Bachelor’s Degree, minimum; master’s degree or MBA preferred.</li><li>Experience engaging with senior internal and external clients and partners</li><li>Experience delivering strong results while working in cross-organizational, highly matrixed environments.</li><li>Minimum of 10 years of experience in the healthcare product/industry experience.</li><li>A minimum of 7 years managing a team.</li><li>Experience in Workplace Investing with a solid understanding of operations and service delivery model</li><li>Series 7, 63, and 24 required (can be obtained in the role)</li></ul>The Purpose of Your RoleGuide our team in the delivery of high-quality support in pursuit of new clients. Own the day-to-day leadership of work assignment and serve as a point of escalation with our sales, product and other business partners. Lead team in group initiatives to drive innovation through process re-engineering and automation. Work with leadership team to set strategic direction and key priorities for this team and the Sales Ops group. Gain feedback from internal and external clients and ensure it is infused into how we work.The Skills You Bring<ul><li>Extensive management and health plan administration experience.</li><li>Strong knowledge of Fidelity’s products and services, management processes and overall Fidelity network a plus.</li><li>Ability to build effective relationships, influence outcomes and drive decisions with key senior internal executives.</li><li>Proven capability to deliver to tight timeframes and be successful in fast moving environments.</li><li>Outstanding oral and written presentation skills.</li><li>Strong communication and facilitation skills.</li><li>Outstanding meeting management skills.</li><li>Project management.</li><li>Strong organizational skills.</li><li>Ability to manage client relationships and positioning in order to effectively coach team related to escalations and general positioning.</li></ul>The Value You Deliver<ul><li>Managing day to day activities for associates – including deal assignments and balancing requests to support WI Healthcare sales goals.</li><li>Managing prospect relationships and positioning to effectively coach team related to escalations and general positioning.</li><li>Working with peers and business partners to maximize resources and meet the demands for end-to-end sales support process.</li><li>Partnering with Management Team to drive initiatives to improve scale, increase efficiency and decrease cost where possible.</li><li>Assisting team in managing RFP responses and overall deal quality through entire sales cycle</li><li>Managing group initiatives to support key business goals.</li><li>Providing input to the sales strategy.</li></ul>How Your Work Impacts the OrganizationThe Sales Delivery leadership role plays a key role in the Workplace Investing Sales process. We help ensure that Fidelity demonstrates our customer focus, deep industry expertise, superior participant and plan sponsor experiences and innovative technology throughout the sales process to win new clients, which will ensure we deliver on the annual WI sales goals.<h3>Certifications:</h3>Series 07 - FINRA, Series 24 - FINRA, Series 63 - FINRA<h3>Category:</h3>Sales SupportMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Vice President, Head of Healthcare Sales Delivery

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Mill Creek Residential

Service Technician II

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>The Leasing Manager is responsible for managing all aspects of the leasing process. This position determines sales goals to meet the needs of the community, then develops and implements appropriate, innovative sales strategies and practices to reach and exceed the objectives. The Leasing Manager motivates and coaches Leasing Consultants and monitors individual and team performance in order to achieve the community goals and increase value.<h4>Essential Functions/Responsibilities</h4>Customer Service<ul><li>Understand, support, and embody the customer experience vision and brand promise for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers</li><li>Provide coaching to Leasing Consultants in the areas of sales, lead management (Entrata), and additional leasing topics to achieve personal and community goals</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Ensure merchandizing plans for the community are consistent with brand standards (tour path, models, leasing center, etc.)</li><li>Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied</li><li>Address and complete all other duties as assigned</li></ul>Sales and Marketing<ul><li>Understand the community’s budgeted occupancy, rents and leasing needs then set appropriate weekly and monthly leasing goals for the team</li><li>Provide pricing recommendations to the Manager. Assist in the completion of market survey report to be used by the management team to assess the competiveness of the community</li><li>Track, monitor and report progress of individual and overall team performance</li><li>Proactively manage the sales process by converting prospects leads into leases</li><li>Model effective leasing and sales behavior. Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding neighborhood</li><li>Conduct prospect tours and lease apartments as needed</li><li>Call and/or visit competitive properties to update market survey as needed. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Assist with move-ins, lease renewals and move-outs. Ensure all lease information is accurately and timely recorded according to policy</li><li>Monitor and analyze various operations reports and market surveys to assess the effectiveness of the marketing plan. Communicate the results of the analysis to the supervisor</li><li>Manage Entrata tasks and leads daily</li><li>Manage all social media, ILS’s, daily postings on Craigslist by updating the information and checking for accuracy</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Address and complete all other duties as assigned</li></ul>Operational Standards<ul><li>Participate in Revenue Management calls when applicable</li><li>Review and approve property staff new lease paperwork as directed by Manager</li><li>Provide feedback, coaching and support of the leasing team to drive achievement of the established goals and hold meetings with leasing team.</li></ul><ul><li>Support and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li><li>3+ years of sales experience</li></ul><ul><li>Commitment to, and passion for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retail sales or hospitality experience</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Establish and achieve desired goals using leadership, effective listening, excellent training, and follow through skills</li><li>Effectively mentor and train fellow associates on sales</li><li>Ability to take ownership of resident issues and/or concerns and come to a resolution</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>In depth knowledge on market trends and competitors</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Leasing Manager - Lease Up

PRODUCT ANALYST – Private Market Customer Solutions As a Product Analyst Consultant, you blend deep experience in Private Company Equity Administration and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with Fidelity Stock Plan Services and Fidelity Private Shares Product Owners (Squad Leaders) and technology team to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment! The Team The Product Analyst (PA) is part of the Private Markets Customer Solutions’ Product Analyst Chapter (team), which supports product development across multiple private market domains. The PA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement product and service features in private market administration applications from inception to delivery. Your squad will focus on developing integrated benefit experiences, creating participant personalization, all while simplifying our site interaction to increase engagement! You will help build innovative participant features for Fidelity Stock Plan Services and Fidelity Private Shares platforms. Key Responsibilities <ul> <li> Translate business requirements into system specifications and recommend enhancements to batch functionality. </li><li> Lead analysis of business and batch processes to identify user needs and document requirements. </li><li> Collaborate with multi-functional teams. </li><li> Facilitate critical coordination across teams including planning, design and problem-solving. </li><li> Develop and maintain Agile artifacts including user stories, acceptance criteria, and product backlogs. </li><li> Build and implement test scenarios to validate solution effectiveness and business value. </li><li> Present findings and recommendations to all levels of management. </li><li> Drive continuous improvement in processes, policies, and procedures. </li></ul> Candidates must be a highly motivated self-starter with a sense of ownership, attention to detail and be an effective liaison between partners and your team. Attributes that lead to success in this role include curiosity, tenacity to follow up on details to gain a complete understanding of problem, highly collaborative approach to work, a high level of engagement and ownership of outcomes. Expertise and Skills You Have <ul> <li> 6+ years of experience in business and systems analysis, including Agile methodologies, data analysis, batch application development, data mapping, flowcharts, user acceptance testing, and product documentation. </li><li> Demonstrate an ability to lead complex analysis and translate highly technical and non-technical requirements. </li><li> Good business judgment – understands and focuses efforts on key business priorities, thinks holistically, uses business partners and focuses on return on investment. </li><li> Think strategically – understand customer, business partner needs and prior lessons to advise strategy direction and ongoing decision making. </li><li> Synthesizing sophisticated data from multiple, disparate sources and present analysis, relevant insights and themes in a simple/clear way. </li><li> Solid focus on innovation and continuous improvement. </li><li> Experience with database queries and general data architecture. </li><li> Familiarity with APIs and batch processing. </li><li> Superb communication skills – written, verbal, and presentation. </li><li> Strong analytical and problem-solving skills. </li><li> Demonstrated ability to influence and collaborate across organizational boundaries. </li><li> Knowledge of Fidelity’s Managed Account solutions and Workplace investment products (preferred). </li><li> Bachelor’s degree or equivalent experience encouraged. </li></ul> The Value You Deliver <ul> <li> Delivering software solutions in a Scrum Agile environment </li><li> Leading and conducting Product analysis to identify needs and recommend effective solutions </li><li> Managing and maintaining the scrum team backlog, including writing user stories, defining acceptance criteria, supporting prioritization, and facilitating refinement sessions </li><li> Collaborating closely with business stakeholders, development teams, external vendors, and QA throughout the project lifecycle—from planning and requirements to design, testing, and implementation </li><li> Conducting product demonstrations and clearly explaining new features to large audiences, ensuring understanding and alignment across stakeholders </li><li> Supporting deployment and business readiness activities, including enablement planning, user documentation, internal training, and communication </li><li> Effectively managing and prioritizing multiple initiatives and Product analysis tasks simultaneously </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Product Analyst

<h3>Software Engineer in Test About the Role Fidelity Investments provides a remarkable opportunity for a Senior Software Engineer in Test with a strong background in software development. This individual will be tasked with creating and enhancing test automation processes and internal software applications within the Quality Engineering team at Fidelity's Workplace Investing sector. The role is situated at our Merrimack, NH facility. Key Responsibilities As a Quality Assurance Engineer, your main duties will involve:</h3> <ul> <li>Crafting and upkeeping test automation frameworks with Java or comparable languages. </li><li>Testing distributed applications at multiple layers of the technology stack. </li><li>Ensuring data validation and processes using SQL, DB2, and Oracle. </li><li>Deploying DevOps and CI/CD methodologies with the help of Maven, Git/GitHub, Jenkins, and Sonar. </li><li>Collaborating in Agile/Scrum environments, applying tools like JIRA and XRAY. </li><li>Understanding and enhancing the software development life cycle (SDLC), encompassing coding standards, code evaluations, and source code administration. </li><li>Working with virtual databases like Delphix or data mockup tools like Wire Mock. </li><li>Engaging with cloud-based services such as Azure and AWS. </li><li>Conducting functional and regression testing, incorporating test automation in an agile environment. </li><li>Interpreting business requirements to build clear stories and acceptance criteria for implementation. </li><li>Identifying risks and developing contingency plans for test automation issues. </li><li>Working independently within Agile Sprint or Kanban teams to deliver high-quality results. </li></ul> Required Expertise and Skills To be successful in this role, you should bring: <ul> <li>A Bachelor’s degree in Computer Science or equivalent experience. </li><li>More than 5 years of experience in Java or a similar language, focusing on test automation development. </li><li>Demonstrated proficiency in common test automation frameworks such as Cucumber and Rest services. </li><li>Familiarity with tools and concepts like SQL, DB2, Oracle, JIRA, XRAY, Maven, Git/GitHub, Jenkins, Sonar, and cloud-based services. </li><li>Familiarity with financial services, particularly mutual funds, stocks, and managed accounts. </li><li>Hands-on experience with both functional and regression testing in an agile setting. </li><li>The ability to adapt quickly and thrive in a fast-paced, changing environment. </li><li>Familiarity with SDLC, coding norms, code evaluations, source code control, and build procedures. </li><li>Understanding of Cobalt language, VSAM files, batch processes, and IOM (Input/Output Modules). </li></ul> <h3> Why Fidelity? At Fidelity, we are committed to providing accessible financial expertise to help individuals achieve their desired lifestyles. We prioritize crafting an outstanding work environment to attract top talent and support our team members. Join us to contribute to our mission of delivering outstanding financial services and enjoy a collaborative environment where you can thrive and grow your career. We value innovation, dedication, and the pursuit of excellence in everything we do.</h3>

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