field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About American Express Enterprise Observability&nbsp;American Express has embarked on an exciting transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative observability products and services at a rapid pace join our team. You will join a team of rock star engineers that will deliver the next generation of Enterprise Observability products.&nbsp;These products will support observability needs across the American Express enterprise. You will work across a wide range of tools and use an even wider range of technologies to deliver world class solutions. The innovations you create will support the gathering of observability data across American Express and enable teams to measure end to&nbsp;end application performance through the suite of application performance monitoring capabilities. You will be a core technical team member driving application monitoring solutions to best serve our customers within American Express. We will wear many hats; we will work fast and smart and adapt and iterate quickly. Some of the things you will be doing are:&nbsp;<ul><li>Taking your place as a core member of an agile team driving application monitoring instrumentation best practices</li><li>Identifying opportunities for hygiene, governance &amp; automation within the current Observability deployment</li><li>Opportunity to work on solutions that enable Cloud Native and Enterprise observability at scale</li></ul>Minimum Qualifications:&nbsp;&nbsp;Position requires a&nbsp;bachelor’s degree in computer science, Engineering, or a related field followed by 5+ years of experience designing / administering modern observability stack and platforms.&nbsp;<ul><li>Hands-on experience with design and implementation of observability frameworks.</li><li>Dynatrace Managed and/or SaaS&nbsp;experience including hands on expertise with designing, instrumenting, and administering application performance monitoring.</li><li>Hands-on experience with enterprise observability technologies from open source and/or leading vendors ie. Grafana, Open Telemetry, Splunk, Datadog, OpenSearch etc.</li><li>Hands-on experience with implementing standard methodologies for monitoring, logging, and alerting across widely distributed infrastructure stacks.</li><li>Hands-on experience with at least 1 programming language (Python, JavaScript, or Java) strongly preferred.</li><li>Experience with Infrastructure provisioning, configuration and decommission&nbsp;automation - ideally using IaC patterns.</li><li>Experience with Public Cloud (AWS, GCP or Azure).</li><li>Experience with collaboration tools (GitHub, JIRA, Confluence, etc.).&nbsp;</li><li>Experience with Dynatrace Query Language, automated build and test frameworks and container and container orchestration technologies&nbsp;a plus.</li><li>Aptitude for learning and applying new technologies and translate them into working software.</li><li>Strong analytical, problem-solving/quantitative skills.</li><li>Willing to take risks, experiment, and share fresh perspectives.&nbsp;</li><li>Ability to effectively communicate with internal and external teams.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Infrastructure Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank (AENB or the Bank) is a national bank based in Salt Lake City, Utah. The Bank is approximately $117B in assets and is regulated by the Office of the Comptroller of the Currency (OCC). The Bank offers consumer and small business card and non-card lending and deposit products.As part of the Company’s Global Financial Crimes Compliance (GFCC) organization, the Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), assists the Bank in compliance with applicable Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Assets Control (OFAC) sanctions regulations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior.The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the BSA, the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.To support the enterprise-wide Anti-Money Laundering Program, customer due diligence (CDD) information is required to understand high-risk customer relationships, properly assess AML risk, assign customer risk ratings, fulfill investigative &amp; review processes for the ultimate purpose of determining whether transactions are suspicious and subject to regulatory reporting.Responsibilities:The KYC Analyst will report to a manager in the USIU and support the collection of risk-based due diligence obligations for high-risk customers and transactions. The KYC Analyst responsibilities include:<ul><li>Conduct timely collection of risk-based due diligence information for high-risk bank customers and transactions. Includes ensuring internal systems contain accurate and current KYC data for applicable high-risk customers consistent with bank requirements. Involves escalation and/or termination of customer accounts or relationships who fail to respond.</li><li>Support customer onboarding KYC requirements. Based on customer risk attributes (i.e., industry type) incremental (risk-based) due diligence may be required consistent with BSA regulations and Federal Financial Institutions Examination Council (FFIEC) expectations.</li><li>Contact bank customers to obtain incremental due diligence information, as necessary. Applicable customer-level due diligence information may include industry/occupation details, applicable business licenses, corporate documents, beneficial ownership info, etc. and/or account-level due diligence such as source of funds, purpose/use of account, expected transactions, etc.</li><li>Collaborate with other GFCC, USIU, and line of business compliance colleagues on process improvements and supporting solutions.</li><li>Maintain up-to-date knowledge of the issues affecting CDD such as customer risk attributes, CDD requirements and FFIEC expectations.</li></ul>Minimum Qualifications:<ul><li>3+ years of work experience in a financial services institution, retail/commercial bank operations or payment institution in any of the following areas is highly preferred: AML/BSA, Suspicious Activity Reporting, financial crime, KYC, enhanced due diligence, and/or sanctions risk.</li><li>Manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player</li><li>High level of professionalism and sense of urgency; handle sensitive information in a confidential and professional manner</li><li>Ability to incorporate feedback and agility through change and difficult situations.</li><li>Experience with Microsoft Office, including Word and Excel</li><li>Keen attention to detail in analysis and documentation</li></ul>Preferred Qualifications:<ul><li>Minimum six months customer service or consultative support experience, ideally in a contact center environment.</li><li>Self-motivated, independent thinker with strong judgement and decision-making skills. This role plays a critical part in the customer due diligence process and may require the ability to navigate ambiguity, assess complex information, and take initiative in a fast-paced and evolving environment.</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.</li><li>Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.</li><li>The ideal candidate for this role thrives in an ambiguous, fast-paced environment and can confidently make informed decisions with limited guidance.</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between the hours of 8am to 4pm MST Mon - Fri. and adheres to schedule.</li><li>Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Analyst - Compliance: Know Your Customer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Where is this role located within American Express?The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS) centre of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.This role sits in the Enterprise MarOps Solutions (EMS) team within ECMX.&nbsp; The EMS organization is a global team responsible for consultation and execution of US and international marketing campaigns including channel set-up and deployment.&nbsp; Additionally, this organization leads creative review &amp; approval processes for all US marketing content &amp; creative.&nbsp; This team conducts process solution design &amp; optimization, informing MarTech transformation.How will you make an impact in this role?<ul><li>Provide comprehensive marketing campaign consultation, project management support, solution design/process optimization and execution services to Marketing partners and key stakeholders across US Marketing in support of American Express’ strategic priorities.</li><li>Activities include deep knowledge of the end-to-end marketing campaign execution journey to provide custom consultation and guidance on pre-execution campaign planning, marketing offer governance, campaign/offer set-up, creative development/review/approval, channel set-up, targeting &amp; eligibility, and post-launch activities.</li><li>Collaborate with key stakeholders including Marketing, Product, GCO/Legal, Compliance, Channel Delivery to align on campaign objectives, feasibility, and overall risk - ensuring we can deliver flawlessly on the promise to our customers.</li><li>Independently lead project management support for Limited Time Offer (LTO) launches throughout planning, execution, and post-launch stages with a focus on cross-functional collaboration for successful and on-time launches.</li><li>Partner with MarTech Product teams and other relevant stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility, efficiency, and improved quality metrics.</li><li>Build AXP Marketing Operations expertise - understand the possibilities/nuances of AXP MarTech products, processes &amp; capabilities available to our marketing partners to drive clarity and utilization and inform process optimization opportunities.</li><li>Lead change management activities, best practice sharing, and process adoption/adherence across enterprise stakeholders for various Marketing &amp; Comms related functional/process elements (e.g., Channel, Marketing, Acquisition/Loyalty etc.).</li><li>Monitor and analyze data, identify/interpret trends and determine actions to improve quality, optimize operational performance and business outcomes.</li><li>Provide outstanding customer service to marketing colleagues and partners across the enterprise.Minimum Qualifications:</li><li>Minimum of 2-3 years of work experience. Previous experience in MarOps, Marketing, or Project Management a plus.</li><li>Passion for/keen interest in Marketing Operations (MarOps) and/or Project Management &amp; Delivery with the ability to lead cross-functional projects.</li><li>Detail and Process-Oriented Thinker: Energetic self-starter with excellent attention to detail, is a process-oriented thinker with strong process/project management and organizational skills with the ability to think end-to-end.</li><li>Strong Communicator: Excellent verbal and written communication skills, with ability to translate and explain complex technical concepts in a simple, easy to understand way while providing actionable strategies/recommendations.</li><li>Collaborative and Service-Minded: Excellent relationship/partner management skills/experience with ability to engage, consult and influence up and down across multiple partners/stakeholders across the enterprise.</li><li>Analytical and Data-Driven: Ability to gather and interpret performance data, identify optimization opportunities and measure key performance indicators.</li><li>Comfortable with navigating ambiguity and leveraging a holistic end-to-end perspective to design and deliver clear and effective solutions.&nbsp;</li><li>Strong problem-solving skills and willingness to get into the details to identify process inefficiencies and recommend and lead strategic solutions.</li><li>Adaptable and Curious: Ability to adapt, operate independently and collaborate effectively cross-functionally with colleagues at various levels, in a dynamic, fast-paced, rapidly evolving global environment. Embrace ongoing learning.</li><li>Calm Under Pressure: Experience working in a deadline-driven production-oriented environment with ability to effectively manage last-minute changes, technical issues, and delays.</li><li>Bachelor’s degree required.</li><li>Proficiency with Microsoft Office, Slack.</li></ul>Preferred Qualifications:<ul><li>Experience/familiarity with workflow management tools/platforms (e.g., Salesforce, Adobe) a plus.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the business analytics and decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering useful insights to architect GCS growth and strengthen the culture of compliance and control.The Manager, Performance &amp; Insights will focus on partnering with the U.S SME (Small &amp; Medium Enterprise) Field Sales organization. They will be a key thought partner to the Field Sales Leadership team in ensuring broader team’s ability to achieve sustainable profitable growth in a compliant way. The Manager will also play a key role in identifying, optimizing, and implementing channel integration initiatives across US SME. They will work very closely with several cross-functional partners including Operational Excellence, U.S. SME Commercial Effectiveness &amp; Governance, Finance, SABE and other supporting teams.The ideal candidate has familiarity with sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a hard-working team environment.How will you make an impact in this role?&nbsp;Unleash your analytical skills to define the future of how we serve our customers.<ul><li>Thought Leadership: Focus on strategic thought leadership, including managing Sales teams portfolio strategy, goal setting methodology, incentive strategy, rules of engagement (ROE), and assess effectiveness against business objectives</li><li>Multi-Disciplinary Leadership:&nbsp;Ability to lead multiple and sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes</li><li>Superb Communicator:&nbsp;Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization</li><li>Stakeholder Management: Build strong relationships with US SME Field Sales teams to understand business objectives and challenges in order to become a trusted partner</li><li>Strong Analytical Skills:&nbsp;Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions; Have working knowledge of Excel and SQL encompassing data manipulation and financial modeling techniques</li><li>Strategic Mentality:&nbsp;Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance</li><li>Results Driven:&nbsp;High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change</li><li>Outside the Box Thinking:&nbsp;Challenge status quo, innovate, and harbor strong curiosity</li></ul>Minimum Qualifications<ul><li>Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges</li><li>Strategic Thinking:&nbsp; Ability to adopt a broad perspective and link business strategies to specific initiatives. Strong grasp of the Commercial business and Field Sales organization. Excellent analytical and problem-solving skills</li><li>Customer Management:&nbsp;&nbsp;Pro-actively anticipate customer needs and deliver on the promise. Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills</li><li>Results Oriented: Proven ability to work independently, prioritize tasks, and deliver results in a fast paced and highly matrixed environment.</li><li>Data Analytics: Ability to extract and organize complex datasets; ability to address performance issues and to manipulate both structured and unstructured data</li><li>Communication and Documentation: Advanced knowledge of Microsoft Office Suite (Excel pivots and macros, PowerPoint deck development, Word documentation)</li><li>Strong work ethic with a will-to-win attitude!</li><li>3+ years of relevant work experience</li><li>Bachelor's degree in business, quantitative analysis or related fields</li></ul>Preferred Qualifications<ul><li>Proficiency in SQL, Python, Tableau and other analytical tools</li><li>Master's Degree in a quantitative discipline</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager – Business Development; Sales Analytics & Strategic Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtuallyRole &amp; Responsibilities:<ul><li>Your duties may include but are not limited to:</li><li>Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone</li><li>Establish a good liaison with our client's customers while providing quotes or enrolling in various products</li><li>Document necessary information, such as claim details, customer’s change of details, and other pertinent information</li><li>Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs answering questions, and ensuring each customer knows American Express has their back.Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect</li><li>Follow underwriting, Compliance and Regulatory requirements and corporate policies</li><li>Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements.</li><li>Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform</li><li>Manage other production related activities, such as complaints and escalations Handle inbound calls for multiple products with no prospecting or cold calling</li><li>Complete mandatory licensure continuing education and other training sessions as appropriate</li><li>Remain positioned and well informed of changes implemented that affect your work</li></ul>Skills/Qualifications:<ul><li>2 plus years of Amex Assurance or Insurance experience is required.</li><li>Must possess both the&nbsp;220 Property &amp; Casualty&nbsp;and the&nbsp;20-44 Personal Lines Producer insurance licenses.&nbsp;</li><li>Ability to become appointed/licensed as a non-resident agent in all applicable states</li><li>English language fluency required</li><li>High school diploma or GED</li><li>Solid computer, grammar, and multi-tasking skills</li><li>Relationship builder who has passion for delivering exceptional service</li><li>Excellent verbal, written and interpersonal communication skills&nbsp;Strong customer service skills and the ability to de-escalate customer situations</li><li>Demonstrates personal excellence by remaining positive in difficult situations</li><li>Self-confident, optimistic and supports a team environment</li><li>Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills</li><li>Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Superior level of accuracy and attention to detail</li><li>Strong proficiency in PC skills, including MS Word and Excel</li><li>Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:</li></ul>Monday-Friday: 8:00am – 9:00pm ETSaturday-Sunday: 10:00am-6:30pm ETPrimary Location:&nbsp; Sunrise, FL<ul><li>Organization: Glbl Services Group</li><li>Schedule: &nbsp;Full-time</li><li>Job Band&nbsp;25</li><li>Work Location Options: Hybrid:&nbsp; Sunrise, FL&nbsp;</li></ul>Salary Range: $20.00 to $38.45 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

AAC Enrollment Licensed Representative

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Develop, track, and manage project budgets, forecasts, and actuals to ensure financial health and alignment with organizational goals</li><li>Partner with finance and portfolio teams to analyze variances and drive cost optimization strategies</li><li>Develops project plans and ensures that the scope and approach are fully understood by all stakeholders</li><li>Drive epic definition, decomposition, and prioritization across product and engineering teams</li><li>Monitors and communicates progress of project delivery by cost, scope, schedule and including the assessment of risks/issues</li><li>Facilitates technical conversations (e.g., relating to architectural approach and system design)</li><li>Works within and across team(s) to track status of risks, issues and impediments to the project delivery and escalate accordingly</li><li>Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery</li><li>Take meeting minutes and drive any actions assigned</li><li>Tracks key project achievements and any lessons learned</li></ul>Minimum Qualifications:<ul><li>Master’s/bachelor’s degree in computer science, Business management/Administration, Information Systems Technology or related field</li><li>Agile certification is preferred</li><li>Good to have – Rally/JIRA/Confluence experience</li><li>Good to have – Agile/Scrum methodology experience</li><li>Excellent time management skills with ability to manage multiple projects</li><li>Prior relevant Technology and business work experience</li><li>Ability to work with Engineers, Product Managers and Vendors to achieve project goals&nbsp;</li></ul>Preferred Qualifications:<ul><li>Demonstrated ability to manage program financials, including forecasting, budgeting, and funding approvals.</li><li>Monitor financial performance, identify risks/opportunities, and support quarterly investment planning.</li><li>Ability to facilitate technical meetings and discussions of any technical challenges and systems design</li><li>Ability to collaborate across teams and bring different opinions to consensus</li><li>Ability to maintain a high attention to detail in a deadline-driven work environment</li><li>Exceptional stakeholder management and communication skills, including executive-level reporting and facilitation</li><li>Understanding of project management process, project management software tools, templates, and management techniques</li><li>Experience in risk management disciplines</li><li>Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation</li><li>Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives</li><li>Strong organizational and project management skills with ability to multi-task and manage multiple work-streams</li><li>Ability to lead through influence across matrixed teams, with a track record of driving outcomes in large enterprise settings</li><li>Ability to work under pressure and adapt quickly in an environment with evolving business demands</li><li>Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged</li><li>Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale and be able to defend it</li><li>Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders</li><li>Excellent problem solving and analytical skills with comfort with data-driven decision making</li><li>Strong interpersonal and communication skills</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Digital Product Management Project Management Office

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for independently overseeing and challenging the company’s credit risk taking and credit risk management activities, including the comprehensive identification, management, and mitigation of credit risks within the company’s risk appetite.&nbsp;The Director will lead a team of risk professionals who conduct independent credit risk assessments of commercial rating and underwriting decisions, develop monitoring rules, review credit risk processes, and take part in projects that provide credible challenge to 1st line credit risk teams.&nbsp;&nbsp; The candidate should have experience in commercial credit risk management, data &amp; analytics, risk appetite limit setting, portfolio monitoring and relevant regulatory regulations, and guidance.&nbsp;Key Responsibilities:<ul><li>Conduct independent review of wholesale rating and underwriting decisions and provide credible challenge to first line teams.&nbsp; Assess adherence to credit policies and procedures and bank regulations.</li><li>Conduct quantitative analysis on risk management data to drive insights and recommendations for first-line teams.&nbsp;</li><li>Collaborate with Business Unit Risk teams to enhance decision processes or address major credit issues.</li><li>Identify credit risk metrics (e.g. KRIs and KPIs) to continuously monitor and oversee risk.</li><li>Develop requirements to support the next generation risk capabilities &nbsp;</li><li>Produce credit risk dashboards for AXP Risk Committees including tracking risk appetite metrics.&nbsp;</li><li>Analyze trends in the charge and lending portfolios and conduct deep dive analysis to understand key drivers.&nbsp;</li></ul>Qualifications:<ul><li>7+ years of Banking or Credit risk management experience and strong experience related to Commercial credit extension and management.&nbsp;</li><li>Familiarity with banking regulations, particularly those imposed by OCC and Federal Reserve.&nbsp;</li><li>Knowledge of macroeconomic trends and its impact on borrower repayment.</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.&nbsp;</li><li>Demonstrates the courage to challenge the status quo.&nbsp;</li><li>Project management skills, ability to deliver high quality results while meeting deadlines, department and personal goals.&nbsp;</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.&nbsp;</li><li>Experience with data-driven analytical tools is helpful (e.g. SQL, SAS, R, Python)</li><li>Bachelor’s degree with high GPA and a degree (or substantial coursework) in Finance, Accounting, Economics, or Business.&nbsp;</li></ul>Leadership Skills<ul><li>A colleague who can build, encourage, and mentor a team with a passion for risk management governance.&nbsp;</li><li>Strong collaboration and influential leadership skills with the ability to build positive relationships across teams and levels of seniority.&nbsp;</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.&nbsp;</li><li>Ability to communicate oversight findings to credit risk peers, business partners, and senior executives.&nbsp;</li><li>Strong verbal and written communication skills.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The International Card Services (ICS) Center Of Excellence (COE) Corporate team is responsible the Corporate P&amp;L across International, with the aim to accelerate profitable growth by:<ul><li>Defining the long term vision for the ICS Corporate business</li><li>Supporting and influencing local market strategies, leveraging best practices</li><li>Identifying and executing strategic initiatives to drive incremental growth, partnering with cross business unit stakeholders&nbsp;</li></ul>How will you make an impact in this role?The Product Manager role is key in supporting our ICS colleagues to optimize and drive efficient growth of the Corporate business.&nbsp;We are looking for a dynamic individual with product management experience, who can take a strategic lens when working with stakeholders to focus in on the key activities required to drive impact and solve business problems in a cross functional, collaborative work environment.&nbsp;Responsibilities:<ul><li>Providing product management support to local product teams where common issues prevail across markets and/or coordination is required</li><li>Collaborating with intent, with the central product teams to steer strategy and development roadmaps to meet ICS client needs across International</li><li>Supporting cross market training / collateral support</li><li>Owning the charge out product process and status reporting</li><li>Partner with local market teams to understand, influence and support local Corporate strategies</li><li>Identify, prioritise and drive high impact strategic initiatives to accelerate Corporate P&amp;L growth – developing robust strategies, utilising a deep understanding of customer needs and external market environment</li><li>Work in a cross functional environment to execute on key initiatives, partnering with teams across the Enterprise to drive desired outcome</li></ul>Minimum Qualifications:<ul><li>University degree or equivalent experience. MBA degree preferable</li><li>Proven experience in product management</li><li>Outstanding stakeholder management skills</li><li>Strong business acumen – understands profitability drivers and how to influence them.</li><li>Excellent oral and written communications skills. Proven ability to articulate ideas clearly and concisely to audiences at all levels</li><li>Proven ability to develop robust, comprehensive strategies to address business challenges</li><li>Significant experience in analysing data and financials, including strong Excel skills</li><li>Proactive, self-starter with a results-driven mindset, brings solutions not problems</li><li>Proven track record of solving complex business challenges, showing the initiative and tenacity required to figure out solutions and navigate ambiguity to chart a path forward</li><li>Strong collaboration and influencing skills with demonstrable experience leading or working with cross-functional teams</li><li>Experience in the Corporate or commercial space is desirable, specifically in the Corporate Product space</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ICS CoE Corporate Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As part of the Credit and Fraud Risk organization, the US Commercial Collections Strategy team is responsible for managing credit policies for delinquent and written-off accounts and developing best-in-class collection tools like financial relief program or a late-stage collection strategy. These strategies and tools directly impact business profitability through improved credit performance and collections results. The team is also responsible for ensuring on-going monitoring and improvement of credit and collection processes and policies.Key Responsibilities:You will work in a team responsible for developing and deploying new credit actions for accounts in delinquency and credit collection process, financial relief program (FRP) or managing critical processes like settlement tools and strategy, customer crisis recovery (CCR). You will also be responsible for ensuring on-going monitoring and improvement of credit and collections processes and policies.<ul><li>Manage the Financial Relief Program to maximize the collection benefit across global commercial portfolios</li><li>Develop efficient and differentiated contact strategy, embracing ‘digital first’ mindset</li><li>Monitor key matrices cancellation, write offs, spin down rates and recoveries and provide analytical insights to explain trends</li><li>Provide independent decisions by combining data-driven facts and intuition on case-by-case basis for special collections scenarios</li><li>Understand Competitive and macro-economic landscape and proactively identify opportunities in AXP portfolios</li><li>Enhance Term loans strategies through deep understanding of merchant needs, payment behavior and portfolio analytics</li><li>Partner closely with cross-functional teams (e.g. GSG Strategy, Operation, Compliance, and Legal) to implement risk strategies and ensure best-in-class customer services</li><li>Build the next generation customer management capabilities that can integrate the card and non-card portfolios to drive synergy and efficiency</li><li>Creative thought leadership, bold ambition and a strong will to win.</li></ul>Minimum Qualifications<ul><li>4+ Years of Relevant/Related Work Experience with Consistent Track Record of Strong Performance</li><li>Strong analytical discipline, solution-oriented mindset, and focus on outcomes</li><li>Problem-solving, and advanced analytical skills</li><li>Self-starter, results-driven, intellectually-curious personality</li><li>Strong project management skills to manage multiple projects/tasks effectively</li><li>Excellent, effective written and oral communication</li><li>Expert with SQL, Python, R, Excel pivots</li><li>Bachelors degree required</li></ul>Preferred Qualifications<ul><li>Advanced degree is preferred but not required given a suitable combination of formal education and work experience</li><li>Prior experience in collections or customer management is preferred</li><li>Strong working knowledge of American Express risk systems (CSP, WCC, RDE, RFP, Triumph etc.), processes and data sources&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Leads the design, development, testing, solving, debugging, deployment, documentation, reliability, and availability of software and systems that meet the needs of customer-facing applications, business applications, and/or internal end-user tools and applications.<ul><li>Perform technical aspects of software development.</li><li>Function as a leader on a software engineering team by contributing to software builds through consistent development practices (tools, common components, and documentation).</li><li>Lead code reviews and automated testing.</li><li>Debug software components and identify code defects for remediation.</li><li>Leads the deployment, support, and monitoring of software across test, integration, and production environments.</li><li>Empower team to automate deployments in test or production environments.</li><li>Empower team to automatically scale applications based on demand projections.</li><li>Ensure team adheres to security and regulatory standard methodologies.</li><li>Takes accountability for the success of the team achieving their goals.</li><li>Influence the team’s strategy and priorities initiatives.</li><li>Influence team members by challenging status quo, demonstrating risk taking, and implementing creative ideas.</li><li>Mentor and guide team members to success within the team</li><li>Ensure the health and quality of the code across the team.</li><li>Ensure streamlined CI/CD pipeline from the team.</li><li>Collaborates with Product Partners and technical leadership across multiple teams to define solution requirements and technical implementation.</li><li>Demonstrate technical expertise to help team members overcome technical problems.</li><li>Solves technical problems outside of day-to-day responsibilities.</li><li>Contributes to the development of the team’s strategy and prioritization of initiatives.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in computer science, computer science engineering, or related experience required; advanced degree preferred</li><li>10+ years of software development experience in a professional environment and/or comparable experience such as:&nbsp;</li><li>6-7years' of experience working in Java and able to demonstrate good Java knowledge and exposure to OOPS concepts</li><li>Proven experience leading a team of engineers</li><li>Hands-on expertise with application design, software development, and automated testing</li><li>Experience with distributed (multi-tiered) systems, algorithms, and relational databases</li><li>Ability to demonstrate good web fundamentals &amp; knowledge of DOM</li><li>Knowledge of SpringBoot deployed in a Docker/Kubernetes managed environment</li><li>Hands-on experience working in RESTful API design and implementation</li><li>5+ years’ experience with Test Driven Development (TDD) / Behavior Driven Development (BDD) practices, unit testing, functional testing, system integration testing, regression testing and web service testing</li><li>Experience with Continuous Integration and Continuous Delivery(CI/CD)</li><li>5+ yrs working experience in an Agile or SAFe development environment</li><li>1+ year experience of Graph QL &amp; Cloud is a big plus</li><li>Ability to balance priorities and break down complex problems to manageable chunks that can be delivered incrementally</li><li>Must be willing and able to express new ideas, concerns and opinions directly to wider team including tech and business partners in team meetings in person or video/tele conferencing</li><li>Good communication skills - able to explain technical concepts to designers, product managers and business partners in ways that are meaningful to them</li><li>Collaborative work ethics to thrive on peer support and taking pride in of products and capabilities delivered as a team</li><li>Ability to act as a change agent in rapidly evolving business requirements and platform roadmap</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

26,156 Jobs