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<h3>Job Description:</h3>The Role Fidelity Stock Transfer (FST) in Fidelity Labs is looking for a Principal Full Stack Engineer to join us. As a key member of a growing engineering team, this role will be hands-on building the technology and architecture of world class end-to-end systems. Learn more about FST at <a href="https://fidelitystocktransfer.com/" target="_blank">fidelitystocktransfer.com</a> The Expertise You Have <ul><li>Strong software experience in developing, a proven track record of delivering web applications and a seasoned team leader proficient with the entire SDLC process. </li></ul><ul><li>Expert level knowledge using React and/or Angular to build a single page application from scratch. Bonus points for experience with Storybook JS, React Native, Ionic and knowledge of micro-frontends architecture. </li></ul><ul><li>Proficient level knowledge of RESTful APIs (Node.js &amp; Java) and good knowledge of standard methodologies in API design. </li></ul><ul><li>Professional experience integrating applications with REST based services. </li></ul><ul><li>Full-stack development experience using Angular or React, Node.js or Java, HTML, CSS, JavaScript and Spring MVC/Spring Core/Web Services. Bonus points for experience with Storybook JS, Ionic, API management software such as Apigee and knowledge of micro-frontends architecture. </li></ul><ul><li>Use deep knowledge of the suitable technologies to ensure proposed solutions are feasible and translate requirements to actionable items for development. </li></ul><ul><li>You are comfortable working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools. </li></ul><ul><li>Learning, adapting and adopting new concepts &amp; technologies quickly and implementing them optimally. </li></ul><ul><li>Understanding of fundamental design principles for building a modular and scalable platform. </li></ul><ul><li>You build positive relationships with other team members and have excellent verbal and written communication. </li></ul>The Team We are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses and financial institutions we serve. Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. This opportunity is brought to you by Fidelity Labs. Learn more at <a href="https://labs.fidelity.com/" target="_blank">labs.fidelity.com</a>. The base salary range for this position is $85,000-$179,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Fidelity Investments

Principal Full Stack Engineer

<h3>Job Description:</h3>The RoleAs a Principal Business Analyst, you will partner and collaborate with a team where you will provide business analysis and expertise to support the creation of digital experiences for our associates and customers. The Digital Strategy and Solutions chapter helps build world class, AI-powered digital products at scale. We are seeking an individual who is ready to join a dynamic team responsible for developing AI-powered capabilities!These solutions will use innovative design, AI/NLP techniques, and development practices. You will play a meaningful role in all phases of digital product management, including:<ul><li>Integrating deep research, industry awareness and impacting product strategy</li><li>Synthesizing requirements from business needs, customer needs, and requests from our partners and stakeholders</li><li>Driving implementation across all client and associate touchpoints</li><li>Ensuring that product priorities drive business value</li><li>Discovering the right opportunities using data and measuring business outcomes</li><li>Collaborating with members of the team to define innovative solutions</li><li>Supporting client and field readiness</li></ul>Principal Business Analysts are aligned with the Digital AI Solutions product area, whose mission is to deliver simple, fast, and easy AI-powered digital products and services for customers and associates across all channels. We work towards seamless customer experience on web, mobile, and voice-based interactions driven by AI-based natural language solutions!Skills and Expertise You Bring<ul><li>Bachelor's degree required</li><li>5-7 years of business analysis or data science experience delivering high-value digital solutions to customers and/or associates</li><li>Experience working in an agile team</li><li>Affinity for technology, keeping up to date on industry innovations</li><li>Strong storytelling skills, conveying the vision and impact of digital solutions through data and visualization</li><li>1-3+ years of commercial or academic experience, executing or leading work for digital or AI-powered products</li><li>Experience training and evaluating language models</li><li>Experience developing, tuning, and evaluating various types of machine learning algorithms, e.g., supervised, unsupervised, deep learning, neural networks</li><li>Demonstrated knowledge of business analyst techniques, e.g., requirements elicitation, current/future state analysis, flow diagramming, benchmarking, business rules and risk analysis, user acceptance testing, and product documentation</li><li>Subject Matter Expertise (as needed) in release planning, sprint reviews, and retrospectives for assigned initiatives and features</li><li>Guidance and assistance to squad members on epic requirements and acceptance criteria</li><li>Experience with end-to-end business acceptance testing and with ensuring the traceability of use cases</li><li>Familiarity with data analytics and related toolsets, e.g., SQL, AWS-Athena, Snowflake</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>Certifications:</h3><h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Business Analyst, Digital Strategy & Solutions

<h3>Job Description:</h3><h3>Financial Representative</h3>We believe that as a Financial Representative, you make a key impact on the branch atmosphere, as the official face of Fidelity. Through integrity and honesty, we know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity.<h3>The Expertise We’re Looking For</h3><ul><li>Customer service, phone, or financial services experience will prepare you for this role</li><li>Banking, insurance, or financial experience is an excellent addition to your experience</li><li>We will support you while you learn the FINRA licensing material and work to obtain the Series 7 and 63 licenses</li><li>Degree and/or other professional certifications are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Purpose of Your Role</h3>It is our mission for the Financial Representative to have rewarding interactions with clients. As a subject matter specialist in compliance and all front lobby transactions, you will partner and contribute to branch success by identifying opportunities to deepen relationships.<h3>The Skills You Bring</h3><ul><li>Superb interpersonal skills and passion to engage with clients</li><li>An aptitude to assess client needs and identify opportunities</li><li>Remarkable attention to detail and ability to prioritize</li><li>Organizational skills to manage multiple tasks</li><li>Being coachable, collaborative, and curious are your "go to" attributes</li></ul><h3>Our Investments in You</h3><h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!</h3><h3>The Value You Deliver</h3><ul><li>A key member of the team, you are offering support to Fidelity’s most valuable clients daily</li><li>By identifying leads and making effective introductions, you are directly impacting the success of the branch</li><li>Your efforts will be valued by clients and you will find working with those clients a rewarding experience</li><li>As a technology champion for the branch, you will be an early adopter of technology and share what you have learned with the team</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA, Series 65 - FINRA<h3>Category:</h3>Customer ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Financial Representative - St. Louis, MO

<h3>Job Description:</h3>The RoleFidelity Stock Transfer (FST) in Fidelity Labs is looking for a Senior Full Stack Engineer to join us. As a key member of a growing engineering team, this role will be hands-on building the technology and architecture of world class end-to-end systems. Learn more about FST at fidelitystocktransfer.comThe Expertise You Have<ul><li>Professional experience building single-page applications using Angular and/or React framework with TypeScript.</li><li>Working knowledge of reactive state management with Redux, NgRx/RxJS, or equivalent.</li><li>Proficient level knowledge of RESTful APIs (Node.js &amp; Java) and good knowledge of standard methodologies in API design.</li><li>Expert level development experience (currently hands on) in Java, Spring Boot including Spring Data REST and Spring Data.</li><li>Professional experience integrating applications with REST based services.</li><li>Full-stack development experience using Angular/React, Node.js/Java, HTML, CSS and JavaScript. Bonus points for experience with Storybook JS, Ionic, Spring MVC/Spring Core/Web Services, API management software such as Apigee and knowledge of micro-frontends architecture.</li><li>Proficient level knowledge in various relational and non-relational database technologies, ideally PostgreSQL.</li><li>Hands on working with SQL, PL/SQL for structured and non-structured data, and SQL &amp; ORM Query optimization and tuning.</li><li>You are comfortable working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools.</li><li>You have a passion for clean, maintainable code and are always looking to improve your engineering skills in fast-paced, ambiguous environments.</li><li>You have a passion for testing as a core part of the development process and can build or contribute to automated testing frameworks that can detect any anomalies in functionality, performance and integration.</li><li>Learning, adapting and adopting new concepts &amp; technologies quickly and implementing them optimally.</li><li>A good understanding of fundamental design principles for building a modular, scalable and resilient platform.</li><li>You build positive relationships with other team members and have excellent verbal and written communication.</li></ul>The TeamWe are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses and financial institutions we serve.Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture.This opportunity is brought to you by Fidelity Labs. Learn more at labs.fidelity.com.The base salary range for this position is $76,000-$144,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Senior Full Stack Engineer

<h3>Job Description:</h3><h3>The Role </h3>Fidelity Stock Transfer (FST) in Fidelity Labs is looking for a Principal API Engineer to join us. As a key member of a growing engineering team, this role will be hands-on building the technology and architecture of world class end-to-end systems. Learn more about FST at <a href="https://fidelitystocktransfer.com/" target="_blank">fidelitystocktransfer.com</a> The Expertise You Have <ul><li>Expert level knowledge of RESTful APIs (Java &amp; Node), SQL, system design, data structures, and algorithms. </li></ul><ul><li>Expert level development experience (currently hands on) in Java, Spring Boot including Spring Data REST and Spring Data. </li></ul><ul><li>Expertise in developing and a proven track record of delivering full-stack cloud-based applications. </li></ul><ul><li>Strong experience with sophisticated distributed systems, micro services and event-based architectures. </li></ul><ul><li>You are comfortable working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools. </li></ul><ul><li>You have a passion for clean, maintainable code and are always looking to improve your engineering skills in fast-paced, ambiguous environments. </li></ul><ul><li>You have a passion for testing as a core part of the development process and can build or contribute to automated testing frameworks that can detect any anomalies in functionality, performance and integration. </li></ul><ul><li>Learning, adapting and adopting new concepts &amp; technologies quickly and implementing them optimally. </li></ul><ul><li>Understanding of fundamental design principles for building a modular, scalable and resilient platform. </li></ul><ul><li>You build positive relationships with other team members and have excellent verbal and written communication. </li></ul>The Team We are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses and financial institutions we serve. Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. This opportunity is brought to you by Fidelity Labs. Learn more at <a href="https://labs.fidelity.com/" target="_blank">labs.fidelity.com</a>. The base salary range for this position is $85,000-$179,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Principal API Engineer

<h4>Description</h4>Transaction Processor Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Transaction Processor to work in Covington, KY! The Role Do you enjoy problem solving and working in a fast-paced office environment? Join us in Inbound Operations where you will be part of a business unit supporting a broad range of activities such as retrieval of historical customer data and paper/electronic correspondence for customer requests. You will work with Internal Business partners to provide electronic or physical documentation to support outgoing correspondence and customer research needs. The role also supports management and retrieval of archived documents for the firm. In this role, you will:<ul><li>Complete correspondence processing requests by printing, retrieving, updating, reviewing and mailing of letters, forms, image copies and/or original documents to enable completion of applicable customer transactions.</li><li>Complete extensive research to locate and respond to historical customer document retrieval requests using various mainframe systems, databases, and other storage mediums, to efficiently and accurately process business partner requests.</li></ul>Your role impacts several internal and external business partners as well as customers and clients of Fidelity Investments. This role is key to the success of our end-to-end process! The Expertise and Skills You Bring<ul><li>High school diploma or equivalent</li><li>2 years of transaction processing experience within a professional, fast paced, corporate environment.</li><li>Work experience in a risk-controlled environment.</li><li>You have excellent communication skills</li><li>Your ability to work independently or on a team on specific tasks</li><li>Your high attention to detail</li><li>Your ability to work effectively with computer desktop applications</li><li>Your ability to effectively multi-task</li><li>You are flexible for business needs and highly adaptive to change</li><li>You have a positive demeanor and ‘can do’ approach to challenges</li><li>You possess the ability to learn and apply knowledge to make effective processing decisions</li></ul>We are hiring for a weekly shift: Monday-Friday, available shift is from 8:00 AM - 6:30 PM ET (an 8-hour shift within that timeframe). The Team Inbound Specialized Processing provides indexing, document retrieval, correspondence processing and archiving services for multiple Fidelity business units. Our knowledgeable team and comprehensive solutions focus on quality, risk mitigation and end to end operational efficiency strengthening Fidelity’s ability to provide a superior customer experience. The team provides transaction services to each of Fidelity’s distribution channels. We support Fidelity’s growth with high quality, efficient and innovative service solutions through hardworking associates and processing expertise.

Fidelity TalentSource

Transaction Processor

<h4>Description</h4> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Fidelity’s Enterprise Infrastructure Group in Westlake, TX or Merrimack, NH. <h4>Team</h4> Fidelity’s Enterprise Infrastructure &amp; Operations Distributed Compute and Storage Team is looking for a Software Engineer, to work with the Infrastructure as a Service team. We are a dynamic group of engineers working to automate our infrastructure platforms and provide self-service capabilities for Fidelity’s applications teams. Our goal is to make infrastructure platforms easier to manage and easier to consume for our technology partners. The ideal candidate should possess extensive full-stack development experience in a production setting, coupled with a robust background in Linux and Windows, infrastructure automation, agile development methodologies, scalable architecture, and cloud technologies. This role demands proficiency in coding as a primary contributor within a highly collaborative environment. Focus for this role will be on security compliance implementation. <h4>The Skills You Bring</h4><ul><li> RBAC security roles and access management best practices </li><li>Bachelor’s degree or equivalent experience in Computer Science or Software Engineering preferred. </li><li>6+ Years IT experience. </li><li>Strong background in several of the following: Go, Angular, Python, JavaScript, AWS, RESTful services, Ruby, MVC, Jenkins CI/CD, Configuration Automation (Chef, Ansible). </li><li>Preferred background in: Bootstrap, HTML/CSS, Shell Scripting, messaging frameworks (MQ), Service Oriented/Micro-service Architectures, OpenStack, Relational Databases (PostgreSQL). </li><li>Comfortable working in both Linux, and Windows environments. </li><li>Experience with deploying and using open source tools, utilities and applications. </li><li>Working experience with Agile, 10-factor CI/CD, and testing environments/frameworks (Unit, Integration, TDD). </li><li>Understands the Spotify model for agile development and delivery. </li><li>Experience working in an ever-evolving DevOps environment. </li></ul><h4>The Expertise You Have</h4><ul><li>Demonstrates a drive for continuous improvement and enjoys tackling complex problems across various domains, even beyond the current role. </li><li>Possesses expertise in crafting scalable, cloud-friendly systems. </li><li>Quickly adapts to the evolving needs of the business and delivers timely results. </li><li>Maintains awareness of both current and new technologies. </li><li>Exhibits a strong desire to innovate and develop future technologies. </li><li>Capable of creating clear and compelling arguments to communicate decisions using available information and assumptions. </li></ul><h4>The Value You Deliver</h4> Deep knowledge and experience in software development able to tackle complex technical challenges and mentor junior developers. Lead projects, guiding teams through the development lifecycle and ensuring standard methodologies are followed. Drive innovation by exploring new technologies and methodologies, helping the organization stay competitive. Efficiently diagnose and resolve issues, minimizing downtime and improving system reliability. Contribute to the strategic direction of the company by aligning technical solutions with business goals. Ensure high standards of code quality, performance, and security, which are essential for maintaining robust and scalable systems. <h4>Dynamic Working</h4> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Full Stack Engineer (RBAC Security)

<h4>Description</h4>Help Desk SpecialistWe are currently sourcing for an IT Support Technician to work in Fidelity’s Enterprise Infrastructure and Operations Group, Techworks Service Desk. The IT Support Technician role is to ensure hardware, software, and network functionality for internal end users. As a technician, you will provide break-fix support and request fulfillment for 80K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving the needs of our customer facing and financial associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we require high attention to detail, outstanding customer service, and the ability to build a rapport to effectively elicit crucial details from the user. Responsibilities:<ul><li>Diagnose, research, and solve hardware, software, and network issues using available resources. </li></ul><ul><li>Identify issue patterns, new issues/unexpected changes, and critical incidents for proper handling. </li></ul><ul><li>Approach each interaction with a “Customer Obsessed” mentality, providing best-in-class customer service. </li></ul><ul><li>Evaluate documented resolutions for validity and provide feedback where necessary. </li></ul><ul><li>Provide tailored support to diverse types of end users, from software engineers and financial associates to executives. </li></ul><ul><li>Participate in and provide feedback for new technology rollouts and pilot programs. </li></ul><ul><li>Record, track, and detail all interactions in the appropriate ticketing tool. </li></ul>Qualifications:<ul><li>Associate degree, technical certification(s), or equivalent work experience is preferred </li></ul><ul><li>1+ Years experience in a Help Desk Support role </li></ul><ul><li>Experience supporting Microsoft Windows 10 &amp; 11, Active Directory, and O365 services </li></ul><ul><li>Experience supporting common hardware and networking equipment </li></ul><ul><li>Experience supporting Apple MacBook and mobile products </li></ul><ul><li>Experience with ServiceNow, or other ticketing systems </li></ul><ul><li>Outstanding customer service and interpersonal skills </li></ul><ul><li>Excellent written and verbal communication skills </li></ul><ul><li>Strong documentation skills </li></ul><ul><li>Ability to quickly absorb and retain information </li></ul><ul><li>Strong organizational skills </li></ul><ul><li>Ability to work well on a team in a fast-paced environment </li></ul><ul><li>Knowledge of ACD (Automatic Call Distribution) telephony systems </li></ul><ul><li>Experience supporting remote workers in a corporate environment </li></ul><ul><li>Ability to type a minimum of 35 wpm </li></ul>Additional Considerations<ul><li>The initial training is for 3 weeks and will be conducted M – F, from 8 to 5. Your shift be adjusted to align with the business need after training is completed. </li></ul>Information about Fidelity InvestmentsAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit?FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Help Desk Specialist

<h4>Description</h4>Help Desk SpecialistThe IT Support Technician role is to ensure hardware and software functionality for internal end users. As a IT Support Technician, you will provide break-fix support and request fulfillment for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer-facing associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to effectively elicit essential details from the user.Responsibilities:<ul><li>Record, track, and document all interactions in the appropriate ticketing tool, as well as identify and escalating critical incidents </li><li>Diagnose and troubleshoot hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mindset </li><li>Evaluate documented resolutions and analyze trends </li><li>Support several types of end users, from software engineers and financial associates to top executives </li></ul>Qualifications:(Required)<ul><li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 60 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul>(Preferred)<ul><li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul>Additional Considerations<ul><li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul>

Construction CoordinatorAustin, TexasAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. &nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.A Day in the Life of the Construction Coordinator:<ul><li>Performs pre-construction field inspection to ensure completion of make-ready and existing aerial facilities owned by various power, telephone and CATV companies.</li><li>Responsible for working with and managing contractors, preparing detailed work prints, writing Job Cost estimates, and creating a bill of materials (BOM) for aerial and underground projects.</li><li>Performs field review of upcoming projects to ensure accuracy and necessity of proposed field construction.</li><li>Performs field inspections against invoices to ensure accuracy, ensure Astound specifications are met, and material usage is correct.</li><li>Responsible for forecasting material needs and coordinating with Project Manager and Warehouse personnel.</li><li>Provides regular project status reports to the Project Manager and Community Liaison Manager.</li><li>Provides supervision and support to OSP Inspector.&nbsp;</li><li>Responsible for coordinating with others to ensure the completion of make-ready work of existing aerial facilities owned by various power, telephone, and CATV companies.&nbsp;</li><li>Responsible for the implementation of project contracts awarded by the Project Manager, preparing Notice to Proceed, and creating a bill of material for aerial and underground projects. Perform unit price negotiations with contractors when the scope of work is outside the standard price schedule.&nbsp;</li><li>Responsible for forecasting material needs and coordinating with a purchasing manager.</li><li>Provides weekly project status reports to the Director of Construction, Project Manager, and Community Liaison Manager.</li><li>Drives a company vehicle in the course and scope of performing duties.</li><li>Other duties as assigned.&nbsp;</li></ul>What You Bring to the Table:<ul><li>Education: High school diploma or equivalent;</li><li>Certification: &nbsp;Certification for operating a bucket truck or pole climbing is preferred;</li><li>Experience in word processing and Excel spreadsheets and Microsoft Money preferred;</li><li>Must have working knowledge and experience with aerial and underground CATV/telephone construction methods and procedures;</li><li>Must have experience with reading and interpreting construction prints;</li><li>Must have 3 -10 plus years experience building and maintaining communications networks and Familiarity with AutoCAD is a must;</li><li>Must possess project management skills, the ability to make decisions, work with a limited amount of supervision and be able to read and interpret construction prints;</li><li>Valid driver license and satisfactory driving record per Fleet policy.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsOur Mission Statement:<ul><li>Take care of our customers</li><li>Take care of each other</li><li>Do what we say we are going to do</li><li>Have fun</li></ul>Diverse Workforce / EEO: Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

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