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At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role &amp; Responsibilities:Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.What would you do every day as a Customer Care Professional?<ul><li>Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality</li><li>Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure</li><li>Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty</li><li>Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand</li><li>Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information</li><li>Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution</li><li>Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, &amp; customer performance metrics</li></ul>Minimum Qualifications:<ul><li>Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction</li><li>Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations</li><li>Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call</li><li>Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy</li><li>Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li><li>Driven to please by providing the ultimate experience for our Card Members on every interaction</li><li>Timeliness and reliability</li></ul>Preferred Skills:&nbsp;<ul><li>Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills</li><li>Customer service and consultative sales environment experience preferred</li><li>Passion for consultative sales, recommending products or solutions tailored to each customer</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between 6:00am - 2:00am, including weekends</li><li>Hybrid Environment - on site expectation 3 days/week</li><li>Workplace Flexibility: Full time. Shift flexibility requirements</li><li>American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives&nbsp;</li></ul>Hourly Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Customer Care Professional - Consumer Product Services

ROA Compensation range is $44,000-$54,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.As a Restaurant Office Administrator at Cooper’s Hawk, you’ll play a key role in supporting both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you’ll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests. &nbsp;What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready:&nbsp; Come prepared, stay sharp, and start strong.<ul><li>Oversee and maintain all back-office procedures and administrative systems</li><li>Track and manage marketing collateral, office supplies, and uniform inventory</li><li>Manage gratuity systems and daily cash reconciliation</li><li>Prepare and process invoices using the Crunchtime system</li><li>Maintain daily Wine Club Membership data entry and support reservation system</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.<ul><li>Handle booking and execution of all private events</li><li>Process vacation requests and payroll-related matters</li><li>Support Team Members with policy, payroll, and benefits questions</li><li>Assist with screening applications and processing employment paperwork</li><li>Maintain back-office organization, cleanliness, and security</li><li>Track health and safety certifications and ensure required postings are up to date</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and procedures</li><li>Train and support the Office Assistant to act as a weekend/vacation backup</li><li>Attend meetings and provide updates on administrative and event-related matters</li><li>Coordinate with kitchen and management teams to ensure event timelines are met</li></ul>Make It Personal: Be genuine, listen well, and tailor the experience.<ul><li>Answer phone calls and assist Guests with professionalism and care</li><li>Conduct post-event follow-ups to ensure Guest satisfaction</li><li>Retrieve and verify custom event décor and amenities to meet Guest expectations</li><li>Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment</li></ul>Add a Touch: Go beyond the expected to create memorable moments.<ul><li>Coordinate monthly Wine Club events and private dining experiences</li><li>Maintain banquet materials and supplies to ensure flawless event execution</li><li>Ensure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and Eventbrite</li><li>Celebrate milestones and support a culture of hospitality and excellence</li></ul>What You Will Bring<ul><li>Must represent Cooper’s Hawk values</li><li>Six months of supervisory experience</li><li>Cash handling experience</li><li>One year of event planning experience required</li><li>Organized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervision</li><li>Acts as a Cooper’s Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers</li><li>Manages competing priorities under strict deadlines, must have problem solving skills and attention to detail</li><li>Is team-focused, has a commitment to creating Community with team members and guests</li><li>Enjoys working with people and enthusiastic about corporate and social event management</li><li>Has excellent analytical and problem-solving skills</li><li>Excellent verbal and written communication skills; Has the ability to read, understand and communicate in English</li><li>Demonstrates financial and business acumen and strong intrapersonal skills</li><li>Is proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to work up to 40 hours per week in a variety of shifts&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.&nbsp; All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    Restaurant Office Administrator
  

AGM Compensation range is $70,000-$85,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.As an Assistant General Manager at Cooper’s Hawk, you’ll help lead a high-volume, full-service restaurant that includes a scratch kitchen, retail tasting room, and a thriving Wine Club program. You’ll ensure exceptional shift execution—from the food we serve to the uncompromising hospitality we deliver. You’ll provide leadership and development for both Management and Hourly Team Members, while partnering closely with the General Manager to achieve restaurant goals and grow our vibrant Wine Club Community. &nbsp;What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Oversee overall restaurant operations and departments to include Service and Tasting Room</li><li>Review and approve front-of-house schedules in a timely manner</li><li>Ensure execution of food and service standards during shifts</li><li>Ensure policies and operating systems are followed</li><li>Assist with weekly inventory procedures and financial reporting</li><li>Use tools like POS systems, scheduling software, inventory systems, and Microsoft Office to stay organized</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.<ul><li>Participate in hourly Team Member hiring and onboarding</li><li>Train and verify Team Members’ understanding of Cooper’s Hawk standards</li><li>Oversee training for Managers in Development, Lead Restaurant Trainers, and new Team Members</li><li>Maintain a safe, secure, and healthy work environment for all Team Members</li><li>Maximize financial and operational results through effective planning and execution</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Ensure strong collaboration and communication between kitchen and front-of-house operations</li><li>Partner with the General Manager to lead the management team and achieve restaurant goals</li><li>Conduct weekly inventory audits and support financial reporting</li><li>Attend and contribute to Community and leadership meetings</li></ul>Make It Personal: Be genuine, listen well, and tailor the experience.<ul><li>Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment</li><li>Develop and support Restaurant and Kitchen Managers through coaching and mentorship</li><li>Ensure Team Members have the tools, support and training needed to succeed</li></ul>Add a Touch: Go beyond the expected to create memorable moments.<ul><li>Build and maintain the Wine Club Community by ensuring Team Members are trained to educate and invite Guests</li><li>Celebrate team achievements and milestones</li><li>Lead by example and inspire a culture of pride and passion</li></ul>What You Will Bring<ul><li>3-4 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred&nbsp;</li><li>A minimum age requirement of 21 years</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to read, understand and communicate in English&nbsp;</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 40 lbs.&nbsp;</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Assistant General Manager
  

AEKM Compensation range is $70,000-$83,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.&nbsp;As an Assistant Executive Kitchen Manager at Cooper’s Hawk, you’ll help lead a high-volume, scratch kitchen where culinary creativity meets operational excellence. You’ll partner closely with the Executive Kitchen Manager to ensure exceptional food quality, consistency, and safety while coaching and inspiring your team. With a focus on leadership, training, and execution, you’ll help deliver an outstanding guest experience and support the growth of our culinary team.What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Direct kitchen operations, including Kitchen Managers and Team Members across dish, prep, and line stations</li><li>Review schedules and manage assigned operating systems </li><li>Use tools like POS systems, scheduling software, ordering/inventory systems, and Microsoft Office to stay organized</li><li>Conduct line checks, create prep lists, and oversee supply ordering and inventory</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Lead kitchen training, food execution, new menu roll-outs and system initiatives</li></ul>Own What You See:&nbsp; Take responsibility, jump in, and do what needs to be done.<ul><li>Participate in hourly kitchen Team Member hiring</li><li>Conduct side-by-sides with Team Members to support development and performance</li><li>Be accountable for food preparation knowledge and quality standards</li><li>Assist with weekly inventory procedures and maximize financial results</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Ensure strong communication and collaboration between kitchen and front-of-house operations to ensure smooth operations</li><li>Lead Community meetings and coach Managers to align on goals and execution</li><li>Partner with the Executive Kitchen Manager and General Manager to drive results</li><li>Execute private events, including monthly themed Wine Club dinner</li></ul>Make It Personal:&nbsp; Be genuine, listen well, and tailor the experience.<ul><li>Represent Cooper’s Hawk values and create a respectful, positive, and professional kitchen culture</li><li>Develop and retain Kitchen Managers and Team Members through coaching and mentorship</li><li>Add a Touch:&nbsp; Go beyond the expected to create memorable moments.</li><li>Lead by example and inspire pride in culinary standards, excellence and execution</li><li>Celebrate team wins and milestones</li></ul>What You Will Bring<ul><li>2-3 years of management experience in a full-service restaurant environment. Scratch kitchen experience preferred&nbsp;</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to read, understand and communicate in English&nbsp;</li><li>Demonstrates financial acumen&nbsp;</li><li>Proficient in Microsoft Office Suite </li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.&nbsp; All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Assistant Executive Kitchen Manager
  

RM Compensation range is $55,000-$65,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.&nbsp;A&nbsp;Restaurant Manager at Cooper’s Hawk helps manage the complexities of running a high-volume, scratch kitchen, full-service restaurant, complete with a retail market, tasting room and Wine Club program.&nbsp; You’ll do more than just manage a shift — you’ll grow and inspire a team, deliver uncompromising hospitality to our guests and help grow a vibrant wine club community.&nbsp; By adhering to high standards and adding a touch of color, you’ll turn moments into lasting memories.What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will Succeed Show Up Ready: Come prepared, stay sharp, and start strong.&nbsp;<ul><li>Lead 1–2 department areas with confidence</li><li>Maintain a professional image and uphold Cooper’s Hawk standards</li><li>Use tools like POS systems, scheduling and inventory software, and Microsoft Office to stay organized</li><li>Conduct weekly inventory and manage department-level financial performance</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.&nbsp;<ul><li>Hire, train, and schedule hourly Team Members</li><li>Ensure policies and operating systems are followed</li><li>Maintain a safe, secure, and healthy work environment</li><li>Take initiative to solve problems and improve operations</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Foster strong collaboration between kitchen and front-of-house teams</li><li>Lead department and Community meetings</li><li>Coach and develop Team Members to ensure smooth shift execution</li><li>Partner with the General Manager to achieve restaurant goals</li></ul>Make It Personal: Be genuine, listen well, and tailor the experience.&nbsp;<ul><li>Represent Cooper’s Hawk values and create a respectful, inclusive work culture</li><li>Support your team with the tools and training they need to succeed</li><li>Provide personalized service that makes every guest special</li></ul>Add a Touch: Go beyond the expected to create memorable moments.&nbsp;<ul><li>Build and grow our Wine Club Community by educating guests and inviting them to join</li><li>Empower your team to create special experiences that keep guests coming back</li><li>Celebrate wins, big and small, with your team and your guests</li></ul>What You Will Bring<ul><li>Must represent Cooper’s Hawk values</li><li>1-2 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred.&nbsp;</li><li>Minimum age requirement of 21 years</li><li>Excellent verbal and written communication skills</li><li>Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 40 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;&nbsp;&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.  About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Restaurant Manager
  

KM Compensation range is $55,000-$65,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.As Kitchen Manager, you will help lead the way in our fast-paced, high-volume, scratch kitchen, driving the culinary execution of our uniquely inspired menu with items thoughtfully paired with our Cooper’s Hawk wines. You will partner closely with the Executive Kitchen Manager to deliver uncompromising hospitality, while coaching and inspiring our Team Members to ensure high food quality and a memorable guest experience.&nbsp;&nbsp;What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp and start strong.<ul><li>Oversee 1–2 kitchen departments including dish, prep, and/or line</li><li>Maintain a professional image and uphold Cooper’s Hawk culinary and safety standards</li><li>Use tools like POS systems, scheduling software, ordering/inventory systems, and Microsoft Office to stay organized</li><li>Help execute new menu roll-outs, kitchen initiatives, and private events, including monthly Wine Club dinners</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.<ul><li>Help hire, train, and develop hourly kitchen Team Members on kitchen standards</li><li>Ensure adherence to food safety, sanitation, and kitchen policies</li><li>Be accountable for prep and line knowledge to drive financial and operational results</li><li>Assist with weekly inventory and labor management</li></ul>Stay in Sync:&nbsp; Communicate often, move with your team, and keep service flowing.<ul><li>Foster strong collaboration between kitchen and front-of-house teams</li><li>Lead department meetings and coach Team Members</li><li>Partner with the Executive Kitchen Manager and General Manager to achieve restaurant goals</li><li>Assist in executing private events, including monthly themed Wine Club dinners</li></ul>Make It Personal: Be genuine, listen well, and tailor the experience.<ul><li>Represent Cooper’s Hawk values and create a respectful, inclusive kitchen culture</li><li>Support your team with the tools and training they need to succeed</li><li>Ensure every dish meets our high standards and enhances the guest experience</li></ul>Add a Touch: Go beyond the expected to create memorable moments.<ul><li>Empower your team to take pride in their work and deliver exceptional food</li><li>Celebrate wins, big and small, with your team</li><li>Contribute to a kitchen environment that inspires excellence</li></ul>What You Will Bring<ul><li>1-2 years of supervisory experience in high volume kitchen in a full-service restaurant environment. Scratch kitchen experience preferred.&nbsp;</li><li>Excellent verbal and written communication skills</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Kitchen Manager
  

As Kitchen Manager, you will help lead the way in our fast-paced, high-volume, scratch kitchen, driving the culinary execution of our uniquely inspired menu with items thoughtfully paired with our Cooper’s Hawk wines. You will partner closely with the Executive Kitchen Manager to deliver uncompromising hospitality, while coaching and inspiring our Team Members to ensure high food quality and a memorable guest experience.&nbsp;&nbsp;Kitchen Manager Compensation range is $57,000-$65,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp and start strong.<ul><li>Oversee 1–2 kitchen departments including dish, prep, and/or line</li><li>Maintain a professional image and uphold Cooper’s Hawk culinary and safety standards</li><li>Use tools like POS systems, scheduling software, ordering/inventory systems, and Microsoft Office to stay organized</li><li>Help execute new menu roll-outs, kitchen initiatives, and private events, including monthly Wine Club dinners</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.<ul><li>Help hire, train, and develop hourly kitchen Team Members on kitchen standards</li><li>Ensure adherence to food safety, sanitation, and kitchen policies</li><li>Be accountable for prep and line knowledge to drive financial and operational results</li><li>Assist with weekly inventory and labor management</li></ul>Stay in Sync:&nbsp; Communicate often, move with your team, and keep service flowing.<ul><li>Foster strong collaboration between kitchen and front-of-house teams</li><li>Lead department meetings and coach Team Members</li><li>Partner with the Executive Kitchen Manager and General Manager to achieve restaurant goals</li><li>Assist in executing private events, including monthly themed Wine Club dinners</li></ul>Make It Personal: Be genuine, listen well, and tailor the experience.<ul><li>Represent Cooper’s Hawk values and create a respectful, inclusive kitchen culture</li><li>Support your team with the tools and training they need to succeed</li><li>Ensure every dish meets our high standards and enhances the guest experience</li></ul>Add a Touch: Go beyond the expected to create memorable moments.<ul><li>Empower your team to take pride in their work and deliver exceptional food</li><li>Celebrate wins, big and small, with your team</li><li>Contribute to a kitchen environment that inspires excellence</li></ul>What You Will Bring<ul><li>1-2 years of supervisory experience in high volume kitchen in a full-service restaurant environment. Scratch kitchen experience preferred.&nbsp;</li><li>Excellent verbal and written communication skills</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

MTMX Compensation range is $55,000-$65,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.&nbsp;As a&nbsp;Manager of Team Member Experience&nbsp;at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. As a standard bearer of the brand, you’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>&nbsp;How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place</li><li>Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members</li><li>Ensure onboarding and offboarding processes are timely, organized, and positive</li><li>Participate in orientations and ensure training materials and uniforms are available</li></ul>Own What You See:&nbsp; Take responsibility, jump in, and do what needs to be done.<ul><li>Collaborate with trainers and managers to ensure training programs are executed and standards are met</li><li>Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers</li><li>Track and analyze time-in-position data and identify training and development opportunities</li><li>Ensure compliance with HR systems, certifications, and break policies</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Attend Community and manager meetings to stay aligned with team needs</li><li>Observe new Team Members on shift and provide feedback to support success</li><li>Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions</li><li>Share engagement and retention insights with the GM and Area Director</li><li>Partner with managers to identify internal talent for hourly leadership roles</li><li>Follow policies, systems, and standards and ensure others are doing the same</li></ul>Make It Personal:&nbsp; Be genuine, listen well, and tailor the experience.<ul><li>Conduct Stay Interviews and gather feedback to improve the Team Member experience</li><li>Provide guidance on Paylocity functions and benefits utilization</li><li>Ensure Team Members feel heard, supported, engaged and celebrated</li></ul>Add a Touch:&nbsp; Go beyond the expected to create memorable moments.<ul><li>Promote a culture of fun and recognition through celebrations, events, and milestones</li><li>Coordinate charity events and community involvement opportunities</li><li>Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates</li><li>Celebrate Team Member achievements and life events</li><li>Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality</li></ul>&nbsp;What You Will Bring<ul><li>Must represent Cooper's Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery &amp; Restaurants or have previous management experience with another restaurant concept</li><li>Must have a passion for hospitality</li><li>Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant&nbsp;</li><li>Is able to communicate clearly and effectively with strong interpersonal and leadership skills</li><li>Has the ability to multi-task and work effectively in a fast-paced environment</li><li>Maintains basic knowledge of first aid and handling emergencies</li><li>Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Has the ability to perform essential functions to company standards with reasonable accommodation</li><li>Must be able to read, write and understand English</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>&nbsp;Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Manager, Team Member Experience
  

&nbsp;MTMX Compensation range is $55,000-$65,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.&nbsp;&nbsp;As a&nbsp;Manager of Team Member Experience&nbsp;at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. As a standard bearer of the brand, you’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>&nbsp;How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place</li><li>Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members</li><li>Ensure onboarding and offboarding processes are timely, organized, and positive</li><li>Participate in orientations and ensure training materials and uniforms are available</li></ul>Own What You See:&nbsp; Take responsibility, jump in, and do what needs to be done.<ul><li>Collaborate with trainers and managers to ensure training programs are executed and standards are met</li><li>Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers</li><li>Track and analyze time-in-position data and identify training and development opportunities</li><li>Ensure compliance with HR systems, certifications, and break policies</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Attend Community and manager meetings to stay aligned with team needs</li><li>Observe new Team Members on shift and provide feedback to support success</li><li>Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions</li><li>Share engagement and retention insights with the GM and Area Director</li><li>Partner with managers to identify internal talent for hourly leadership roles</li><li>Follow policies, systems, and standards and ensure others are doing the same</li></ul>Make It Personal:&nbsp; Be genuine, listen well, and tailor the experience.<ul><li>Conduct Stay Interviews and gather feedback to improve the Team Member experience</li><li>Provide guidance on Paylocity functions and benefits utilization</li><li>Ensure Team Members feel heard, supported, engaged and celebrated</li></ul>Add a Touch:&nbsp; Go beyond the expected to create memorable moments.<ul><li>Promote a culture of fun and recognition through celebrations, events, and milestones</li><li>Coordinate charity events and community involvement opportunities</li><li>Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates</li><li>Celebrate Team Member achievements and life events</li><li>Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality</li></ul>&nbsp;What You Will Bring<ul><li>Must represent Cooper's Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery &amp; Restaurants or have previous management experience with another restaurant concept</li><li>Must have a passion for hospitality</li><li>Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant&nbsp;</li><li>Is able to communicate clearly and effectively with strong interpersonal and leadership skills</li><li>Has the ability to multi-task and work effectively in a fast-paced environment</li><li>Maintains basic knowledge of first aid and handling emergencies</li><li>Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Has the ability to perform essential functions to company standards with reasonable accommodation</li><li>Must be able to read, write and understand English</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>&nbsp;Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

MTMX Compensation range is $55,000-$65,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.&nbsp;&nbsp;As a&nbsp;Manager of Team Member Experience&nbsp;at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. As a standard bearer of the brand, you’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>&nbsp;How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place</li><li>Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members</li><li>Ensure onboarding and offboarding processes are timely, organized, and positive</li><li>Participate in orientations and ensure training materials and uniforms are available</li></ul>Own What You See:&nbsp; Take responsibility, jump in, and do what needs to be done.<ul><li>Collaborate with trainers and managers to ensure training programs are executed and standards are met</li><li>Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers</li><li>Track and analyze time-in-position data and identify training and development opportunities</li><li>Ensure compliance with HR systems, certifications, and break policies</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Attend Community and manager meetings to stay aligned with team needs</li><li>Observe new Team Members on shift and provide feedback to support success</li><li>Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions</li><li>Share engagement and retention insights with the GM and Area Director</li><li>Partner with managers to identify internal talent for hourly leadership roles</li><li>Follow policies, systems, and standards and ensure others are doing the same</li></ul>Make It Personal:&nbsp; Be genuine, listen well, and tailor the experience.<ul><li>Conduct Stay Interviews and gather feedback to improve the Team Member experience</li><li>Provide guidance on Paylocity functions and benefits utilization</li><li>Ensure Team Members feel heard, supported, engaged and celebrated</li></ul>Add a Touch:&nbsp; Go beyond the expected to create memorable moments.<ul><li>Promote a culture of fun and recognition through celebrations, events, and milestones</li><li>Coordinate charity events and community involvement opportunities</li><li>Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates</li><li>Celebrate Team Member achievements and life events</li><li>Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality</li></ul>&nbsp;What You Will Bring<ul><li>Must represent Cooper's Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery &amp; Restaurants or have previous management experience with another restaurant concept</li><li>Must have a passion for hospitality</li><li>Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant&nbsp;</li><li>Is able to communicate clearly and effectively with strong interpersonal and leadership skills</li><li>Has the ability to multi-task and work effectively in a fast-paced environment</li><li>Maintains basic knowledge of first aid and handling emergencies</li><li>Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Has the ability to perform essential functions to company standards with reasonable accommodation</li><li>Must be able to read, write and understand English</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>&nbsp;Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

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