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Title: Campus Police Officer
Campus Location: Jackson State Community College
Job Summary
The Campus Police Officer is responsible for maintaining a safe learning environment, protecting the assets and interest of the institution, and enforcing laws, policy and regulations. Officer performs a variety of police duties in patrolling assigned areas on foot and by motor vehicle to detect crime and to arrest violators; patrolling parking lots and college buildings to ensure security and safety.
Job Duties
<ul>
<li>Patrol the campus by foot and motor vehicle.</li>
<li>Checks doors and locks.</li>
<li>Investigate accidents involving persons or property, reports probable cause of accidents, and pursues appropriate courses of action.</li>
<li>Ensure that all incidents and arrest activities are properly documented.</li>
<li>Ability to proficiently operate law enforcement equipment (including lethal and non-lethal weapons necessary in the performance of required duties.)</li>
<li>Keep records and prepares reports (offense, arrest, fire system, emergency phones, alarm systems, and mechanical equipment.)</li>
<li>Provide a law enforcement response to emergency situations, which include safety and illness/ injury investigations.</li>
<li>Support the mission of the Campus Police Department and that of the college.</li>
<li>Ability to work collaboratively with a diverse population of faculty, staff, and students.</li>
<li>Responsible for traffic control and enforcement.</li>
<li>Investigate suspected crimes, report findings, and arrest suspected individuals.</li>
<li>Make arrests and testify in court of legal proceedings.</li>
<li>Perform other duties as assigned by Chief of Police JSCC.&nbsp;</li>
</ul>
Minimum Qualifications
• High school diploma or equivalent. • Meet the requirements of TCA 38-8-106 Qualification of Police Officers. • Meet the requirements of a Certified Police Officer per TCA 38-8-107. • Ability to react quickly and calmly in emergency situations and to determine proper course of action. • Must be able to obtain a clear background check. • Must be Tennessee POST (Peace Office Standard &amp; Training) Certified or have a law enforcement certification recognized and accepted by the POST Commission of TN, or ability to become a P.O.S.T. certified within 6 months from hire date. • Must be physically, morally, and psychologically fit to meet the requirements of Peace Officer in the state of Tennessee. • Possess a valid Tennessee Driver’s License. • Must be willing to work different shifts, holidays, and multiple locations if needed.
Preferred Qualifications
• Bachelor’s degree in Criminal Justice or related field • Working knowledge of Title IX as it relates to law enforcement, the Clery Act and other federal and state campus safety rules and regulations • Experience working in a campus safety and security environment, as well as knowledge of situations that are unique to college students, events and functions • Experience in emergency management and safety preparedness in a higher education environment • Established relationships with local law enforcement agencies
Knowledge, Skills, and Abilities
• Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills. • Basic computer proficiency is required. • Reasoning ability required in assessing best course of action for security or emergency situations. Requires knowledge of security policies and procedures as they pertain to campus policing. • Ability to ascertain facts by personal conduct, observation, and the evaluation of records. • Ability to explain and interpret pertinent provisions of laws, ordinances, and regulations. • Ability to enforce laws firmly and with respect for the rights of others. • Ability to understand and follow oral and written instructions. • Excellent skills in dealing with the public are required. • Quick situational thinking is often required. • Must be able to maintain professionalism at all times. • Must be able to exercise ethics and maintain confidentiality. • Ability to operate law enforcement equipment. • Basic knowledge of accident investigation as it pertains to applicable state and federal laws.
Physical Demands / Working Conditions 
• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing at times
• Prolonged screen time
• Must be able to lift up to 25 pounds at times
Pay Rate:&nbsp; $50,000 - $52,680 (Annual salary depending on eligible experience, which is defined by the current compensation plan.)
Position Close Date:&nbsp;&nbsp;Open until filled. For best consideration, please apply by, 10/03/2025.
Special Instructions to Applicants:
To be considered for this position, you must submit an application.&nbsp; Prior applications will not be used to fill this vacancy.&nbsp;&nbsp;
A completed satisfactory background check will be required before hire.&nbsp;

Motlow State Community College


      Campus Police Officer
    

Title: WIOA Data and Performance Specialist/Assistant to the Director
Employee Classification:&nbsp;Administrative/Professional
Institution:&nbsp;Northeast State Community College
Department: Economic &amp; Workforce Development
Salary: $42,591- $48,282 annual salary, dependent on education and experience
Job Summary
Reporting to the WIOA Career Services Program Director, the WIOA Data and Performance Specialist will assist with the administration of both the WIOA Title I Youth Career Services and WIOA Title I Adult and Dislocated Worker Career Services programs for all counties in the designated service area (Carter, Greene, Hancock, Hawkins, Johnson, Sullivan, Unicoi and Washington). The Data and Performance Specialist will maintain a specific focus on performance monitoring, data collection/verification, and reporting.
Job Duties
<ul>
<li>Assist in the administration of WIOA Adult/Dislocated Worker and Youth Career Services program activities in accordance with federal, state and local regulations</li>
<li>Support the Program Director in ensuring the efficient operation of a career service delivery system that assists individuals with barriers to employment by increasing access to employment, education, training, and support so they may succeed in the labor market.</li>
<li>Manage client tracking system, implement data verification procedures, compile caseload reports and other required reports for designated counties for submission to the Director of WIOA Career Services, who will report to the Fiscal Agent and to the Tennessee Department of Labor and Workforce Development.</li>
<li>Monitor staff documentation to ensure that effective and efficient record-keeping procedures are maintained.</li>
<li>Participate in regular professional development, which may include professional conferences and/or review of industry publications, to stay current with emerging trends and best practices in the field, with a particular focus on data collection and reporting.</li>
<li>Assist the Program Director in the development of strategies to ensure that annual performance benchmarks are met.</li>
<li>Assist in the coordination of service delivery with American Job Center partners.</li>
<li>Assist in the preparation of annual budgets for the WIOA Title I Youth and Adult/Dislocated Career Services programs in Northeast Tennessee.</li>
<li>Manage inventory for the WIOA Adult/Dislocated Worker and Youth Career Services programs.</li>
<li>Assist the Program Director and Finance to prepare monthly reimbursement invoices.</li>
<li>Collaborate with Grant Development to maintain monthly time and effort reports for program staff.</li>
<li>Assist in the development and implementation of an outreach plan to ensure broad awareness of program services among target populations.</li>
<li>Complete other assignments as directed by supervision.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor’s degree in Education, Human Services, or a related field from an accredited institution</li>
<li>Two years of relevant work experience in human services or a related field</li>
<li>Familiarity with the Tennessee Department of Labor VOS Client Tracking System, Jobs4TN, or similar system</li>
<li>Demonstrated experience with collecting, analyzing, and presenting data</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience working in career and workforce development services</li>
<li>Conversational ability or fluency in a second language</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems</li>
<li>Strong communication and interpersonal skills</li>
</ul>
Additional Notes
<ul>
<li>This is a grant-funded position. Continued employment contingent on grant funding.</li>
</ul>
For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or <a href="mailto:HRstaffing@northeaststate.edu" target="_blank">HRstaffing@northeaststate.edu</a>.
Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.


      WIOA Data and Performance Specialist/Assistant to the Director
    

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Manager - Student Account Services
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Southwest Tennessee Community College
Department: Business Services
Campus Location: SWTCC - Multiple Campus Locations
Job Summary
The Manager – Student Account Services is a full-time, fiscal year appointment reporting to the Executive Director Business Services. The Manager is responsible for the assessment, collection, disbursement and reporting of student tuition and fees. This position requires a work schedule of 37.50 hours per week. The manager may, on occasion, work some evenings and weekends as needed; have the ability to travel between two (2) main campuses, and site locations if needed.
Job Duties
<ul>
<li>Supervise the cashiering function of the college. Assign tasks to, train and review performance of three full time employees.</li>
<li>Reconcile and monitor student accounts and assist students with any tuition/fee related problem.</li>
<li>Design and maintain publication and webpage information for tuition/fees and other cashier processes.</li>
<li>Create and submit 1098T forms to students and the IRS.</li>
<li>Monitor control settings and coordinate upgrading and management of the college’s cashiering software.</li>
<li>Verify feeds from cashiering software packages are received in the Banner system and deposits and reconciliations are performed accurately and timely.</li>
<li>Ensure all college receipting functions are compliant.</li>
<li>Perform database management of Banner Student AR rule and validation tables.</li>
<li>Supervise the maintenance of detail code, third party contract, fee waiver and exemptions tables. Set up refund and fee assessment tables for each term.</li>
<li>Perform testing with registration module to ensure accurate assessment of student tuition and fees.</li>
<li>Supervise the disbursement of student refunds due to students as a result of adjustments in tuition and fee charges or awarding of local, state or federal financial aid programs. Ensure funds are disbursed timely in accordance to federal and state regulations.</li>
<li>Research problems and assist students regarding their accounts.</li>
<li>Special projects and other assignments as assigned.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor’s degree in Business Administration or related field from an accredited college and experience which enables one to perform the essential job functions, or combination of education and work related exp. 
</li>
<li>Three (3) years of recent experience in financial aid, accounting, auditing, collections or finance. 
</li>
<li>A background check will be required for the successful candidate. 
</li>
</ul>
Preferred Qualifications
<ul>
<li>Master’s Degree in Accounting or a related field from an accredited college. 
</li>
<li>Ellucian Banner system experience.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Ability to provide excellent customer service towards students, faculty, staff and visitors. 
</li>
<li>Ability to interpret and administer policies and guidelines set forth by the Tennessee Board of Regents, Federal, State and Local agencies.</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.


      Manager - Student Account Services
    

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Manager - Accounts Receivable
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Southwest Tennessee Community College
Department: Business Services
Campus Location: SWTCC - Multiple Campus Locations
Job Summary
The Manager of Accounts Receivable is a full-time, fiscal year appointment reporting to the Executive Director Business Services. The Manager is responsible for ensuring the accuracy of student refunds, cash management and the reconciliation of student grants (Federal, State and private); oversees collections; documenting financial processes to include policies and procedures and internal control documentation; and identifying and implementing necessary internal control improvements to ensure efficiency. This position requires a work schedule of 37.50 hours per week. The manager may, on occasion, work some evenings and weekends as needed; have the ability to travel between two (2) main campuses, and site locations if needed.
Job Duties
<ul>
<li>Provide excellent customer service to students, faculty, staff and visitors.</li>
<li>Manage the day-to-day operational flow of Accounts Receivable.</li>
<li>Ensure all collection procedures occur timely, including collection agency returns.</li>
<li>Mange the annual accounts receivable write-off to the State of TN.</li>
<li>Review appeal recommendations.</li>
<li>Maintain current reconciliation of student grants.</li>
<li>Ensure contracts are billed timely.</li>
<li>Oversee processing of third-party authorizations to student accounts.</li>
<li>Oversee preparation, reconciliation and distribution of vendor invoices for student and non-student charges.</li>
<li>Ensure all current operating procedures are documented and comply with Tennessee Board of Regents guidelines and Federal, State and Local regulations.</li>
<li>Ensure accurate and timely research and response to student complaints.</li>
<li>Ensure invoices for vendor payments for external collection are accurate and timely.</li>
<li>Oversee timely and thorough research of payments presented for processing.</li>
<li>Research problems and assist students regarding their accounts.</li>
<li>Support the Athletic Department to ensure coverage of ticket sales during Basketball Season.</li>
<li>Special projects and other assignments as assigned.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor’s degree in Business Administration or related field from an accredited college 
</li>
<li>Three (3) years of recent experience in financial aid, accounting, auditing, collections or finance. 
</li>
<li>A background check will be required for the successful candidate.</li>
</ul>
Preferred Qualifications
<ul>
<li>Master’s Degree in Accounting or a related field from an accredited college 
</li>
<li>Ellucian Banner system experience</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Three (3) years of computer experience which includes Microsoft Office tools with proficiency using Excel and Word. 
</li>
<li>Ability to interpret and administer policies and guidelines set forth by the Tennessee Board of Regents, Federal, State and Local agencies. 
</li>
<li>Ability to provide excellent customer service.</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.


      Manager - Accounts Receivable
    

Job OverviewTango is a leader in the home care health management industry and is preparing for significant growth! Tango is looking for an experienced healthcare contractor to act as our Contract Manager.Tango manages the home health benefit for major insurance plans with a focus on Medicare Advantage and managed Medicaid members. We review home health care referrals for appropriateness, then set up services with multiple agencies to provide the care needed for patients. On an ongoing basis, we provide review and oversight of clinical care and determine further authorizations. Our delegation agreements often include credentialing home health agencies and paying home health claims.&nbsp;This role will report into the Director of Contract Management to support the strategic growth and maintenance of our home health provider network. The Contract Manager is responsible for negotiating contracts for the expansion of our home health network and the ongoing management of the existing network across multiple geographies. In addition, the Contract Manager will provide leadership and oversight to assigned Contract Administrators to ensure effective execution of contracting activities and operational support. The Contract Manager will also be tasked with enhancing the existing network through value-driven contracting, provider performance, and relationship management.Responsibilities<ul><li>Negotiate fiscally responsible, fee for service, episodic and value-based contracts with language that supports Tango’s business model, payer agreements, and mission to provide high quality home health and post-acute services.</li><li>Provide leadership, mentorship, and oversight to assigned Contract Administrators to ensure quality, accuracy, and timely execution of contracting activities.</li><li>Ensure provider contracts meet Tango’s compliance policies, Medicare guidelines, State and Federal laws and regulations.</li><li>Negotiate and execute Letters of Agreement, Amendments to the Contracts and renegotiation requests.</li><li>Develop and report out key network performance indicators in a continual effort to achieve network optimization, adequacy, and other key network strategies.</li><li>Propose and execute on opportunities to improve network performance metrics.</li><li>Track and monitor value-based arrangements tied to provider contracts by building reports and working with the finance team.&nbsp;</li><li>Meet with contracted providers on a quarterly basis to review performance.</li><li>Assist with network builds across various geographies with support from credentialing, provider specialist(s), and management teams, as needed.</li><li>Work interdepartmentally to ensure contracts are loaded accurately and in a timely manner.</li><li>Identify and propose opportunities to better streamline existing processes.</li><li>Recruit and educate out of network providers on Tango’s business model in an effort to create greater access to existing markets.</li><li>Carry out network management assignments and other duties as directed by the management team.</li><li>Provide support and guidance to internal teams on contract-related items.</li><li>Review and analyze contract terms, identify potential risks and opportunities.</li></ul>Ideal Candidate<ul><li>Excellent interpersonal skills</li><li>Highly organized with strong written and verbal communication skills</li><li>Well versed in navigating the nuances of ancillary provider contract negotiations&nbsp;</li><li>Some experience negotiating value driven payment concepts.</li><li>Ability to build trust and assurances with various partners and stakeholders both externally and internally.&nbsp;</li><li>Proven ability to effectively problem solve and diffuse difficult situations in a timely manner</li><li>Natural curiosity to learn and grow within a fast-paced organization.&nbsp;</li><li>Proficient in Microsoft Excel and navigating large data files.</li><li>General understanding of value-based metrics and gap closures</li><li>Experience building and monitoring reports.</li><li>Excellent organizational and time management skills</li><li>Strong attention to detail</li></ul>Education<ul><li>Requires a BA/BS&nbsp;</li></ul><ul><li>Masters preferred.</li></ul>Requirements<ul><li>Minimum 3 years’ experience in an ancillary provider contracting role on a state level; multi-state level preferred.</li><li>Must have knowledge of home health agency contract structure.&nbsp;</li><li>Must have knowledge of PDGM payment modeling.</li><li>Must have experience with alternative payment models and value-based arrangements.</li><li>Must have a strong understanding of home health agency credentialing process.</li><li>Must have a strong working knowledge of home care’s role in the post-acute care space.</li><li>Ability to travel on a quarterly basis, at minimum. </li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

tango

Manager, Contract (Remote)

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThe successful candidate will be part of a dynamic team trouble shooting technical concerns.&nbsp; They will have the ability to work from their own initiative and should have strong communication skills that will enable them to communicate successfully at all levels both within and outside the organization.&nbsp; This position is based in Savannah.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Identify, quantify and prioritize technical concerns by use of technical reports as they relate to our direct customer network.</li><li>Provide resolutions to potentially complex technical issues, with specific focus towards establishing the root cause.</li><li>Provide 1st line technical support to field technicians needing assistance when diagnosing and repairing JCB equipment.</li><li>Compile technical, warranty, and fleet availability reports for internal and external distribution.</li><li>Preparation and presentation of ‘Customer Focus’ meetings.</li><li>Working closely with the Business Unit to ensure new products are introduced to the markets to the required customer service and quality standards using the JCB New Product Introduction Process.</li><li>Work with internal field personnel daily to ensure the highest level of customer service is achieved.</li><li>Participate in customer visits, when necessary, to understand and resolve product concerns and keep Business Unit personnel as close to the customer as possible.&nbsp; </li></ul>Nature &amp; ScopeReports to General Service Manager – Direct Sales.Minimum Qualifications<ul><li>Must pass any drug screens, background checks and pre-employment tests as applicable.</li><li>Ability to read hydraulic and electrical schematics&nbsp; </li><li>Previous employment as a technician on construction equipment</li></ul>Preferred Qualifications<ul><li>Technical Institute graduate in related field</li><li>Five years of technical service or training experience within a related industry</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficiency with Microsoft Word, Excel, Access and PowerPoint.</li><li>Knowledge of engines &amp; transmissions, electrical and hydraulic systems.</li><li>Ability to take direction well, either written or verbal</li><li>Effective presentation and written communication skills</li><li>Excellent customer service, problem solving and organizational skills</li><li>Ability to be detail oriented and multi-task while maintaining a sense of urgency</li><li>Willingness to travel as required</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyAdministration/SupportPayTypeSalary

Technical Product Specialist 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeReporting directly to Purchasing Manager, the role is primarily responsible for ensuring Supplier Performance is in line with the business expectations and when necessary, assisting stakeholders in establishing and managing to resolution issues relating to part availability. Also responsible for supporting the manufacturing location’s operations team in achieving their KPI’s and business objectives in particular relation to supplier capacity, incoming quality and supplier related warranty issues. The role will be required to have an in depth understanding of the supply base and be able to influence it accordingly to consistently receive the required level of service. The role will provide the link between the category management team and the business and will therefore be able to support any given change management programme that is being implemented.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Providing local input into the creation of category strategies.</li><li>Assists category teams with developing a category execution </li><li>plan and drives a system to monitor and manage supplier </li><li>performance through KPI’s.</li><li>Deliver robust implementation plans in line with the sourcing </li><li>strategy. These plans should support, but not be limited to:<ul><li>Effective early supplier engagement.</li><li>Cost Saving projects.</li><li>Tendering.</li><li>Contracting.</li><li>Capacity management.</li><li>Supplier performance targets.</li></ul></li><li>Monitors progress of strategies and modifies in line with the </li><li>changing business environment.</li><li>Works with the team to develop commercial contracts to </li><li>deliver the needs of the business.</li><li>Liaises with the business functions to ensure the implementation </li><li>of the strategy.</li><li>Works with stakeholders to ensure implementation of supply </li></ul>contracts.<ul><li>Works with the category team and SDE’s to monitor supplier </li><li>performance against agreed framework.</li><li>In extreme scenario’s will co-ordinate and manage group </li><li>allocation decisions and priorities.</li><li>Ensure that the supply base supporting the manufacturing site </li><li>and / or category are communicated appropriately with regards </li><li>to forward planning and significant volume fluctuations.</li><li>Manage supplier performance escalations from the Materials </li><li>Team and have responsibility for closing Supplier Delivery 8D’s </li><li>for relevant categories.</li><li>Deals with suppliers and customers on rectification of </li><li>performance issues in relation to quality issues. </li><li>Support the launch activities required within the category and / </li><li>or manufacturing location to ensure the supply base meets the </li><li>timing, quality and cost expectations of a relevant programme.</li><li>Represent Purchasing in the Top 10 Warranty reviews and close </li><li>out supplier related issues within the required KPI’s.</li><li>To act on alerts created from the continuous risk assessment </li><li>process and to ensure Business Continuity plans are in place </li></ul>with appropriate suppliers.Minimum Qualifications <ul><li>Category &amp; Supplier Management in a Global organization</li><li>Cost and pricing management</li><li>Performance &amp; Change management</li><li>Contract management</li><li>Financial awareness</li><li>Purchasing in an Engineering and production environment</li><li>Holding and building relationships within a global and matrix </li><li>organisation</li><li>Engineering, Materials and/or Programme Management</li><li>understanding</li><li>Graduate or Apprenticeship qualifications</li><li>Preferably CIPS qualified</li></ul>Preferred Qualifications<ul><li>Strong interpersonal and communication skills</li><li>Proven change management skills</li><li>Demonstrate effective multi-functional team working</li><li>Ability to manage changing business requirements</li><li>Influential dexterity</li><li>Conflict resolution ability</li><li>Practical Problem Solving</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySupply ChainPayTypeSalary

Senior Buyer 

Company Profile SoCal JCB is a highly successful, fast-growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.Minimum Qualifications<ul><li>Proven experience in inside sales</li><li>Strong customer service skills and a customer-centric approach</li><li>Excellent communication skills, both verbal and written</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Proficient in using CRM software and MS Office Suite</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to work independently and as part of a team</li></ul>Preferred Qualifications<ul><li>At least 2 years of parts and/or service experience in the heavy equipment industry </li><li>Bilingual – English and Spanish</li></ul>Responsibilities<ul><li>The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry</li><li>This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales</li><li>Respond to inbound sales inquiries via phone, email</li><li>Make outbound calls to prospective and existing customers</li><li>Identify customer needs and recommend appropriate equipment solutions</li><li>Provide detailed product information, including features, benefits, and pricing</li><li>Prepare and process sales orders accurately and efficiently</li><li>Follow up on quotes and leads to convert them into sales</li><li>Coordinate with the operations team to ensure timely delivery of equipment</li><li>Build and maintain strong relationships with new and existing customers</li><li>Handle customer complaints and concerns with professionalism and escalate issues when necessary</li><li>Ensure high levels of customer satisfaction through excellent service</li><li>Maintain accurate records of customer interactions and sales activities in CRM systems</li><li>Provide regular sales updates to management</li><li>Stay updated on product knowledge and industry trends</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.JobFamilySalesPayTypeSalary

SoCal JCB- Inside Sales Representative 

Company Profile SoCal JCB is a highly successful, fast-growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.Position SummaryReporting to the Service Manager. This position is responsible for&nbsp;repairing and maintaining various types of aerial and earth moving equipment.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Complete and turn in field reports that capture all time and work completed on site</li><li>Provide diagnostic analysis, repair, or preventative maintenance to customers</li><li>Complete on-site system audits and evaluations</li><li>Practice and adhere to all safety and training</li></ul>Qualifications<ul><li>Strong written and verbal communication skills</li><li>5+ years' installing and maintaining machines</li><li>Ability to travel</li><li>Ability to lift up to 75 pounds</li></ul>Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Ability to stand and walk, with frequent lifting, guiding and/or carrying of light-weight materials or equipment for up to 12 hours.&nbsp;</li><li>Ability to twist upper body frequently, bend at waist, kneel, crouch and negotiate uneven surfaces.</li><li>Able to lift up to 50lbs</li><li>Use hands, arms and legs fully; grasp, manipulate, and assemble small to large objects with the aid of forklifts or cranes as needed; see and hear well.&nbsp;</li><li>Must be able to hear with or without aid.</li><li>Good eye hand coordination.&nbsp;</li><li>Communicate by speech and hearing in person at a Basic English proficiency.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.JobFamilyCustomer ServicePayTypeHourly

SoCal JCB - Field Service Technician 

Company Profile SoCal JCB is a highly successful, fast-growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.Position Summary SoCal JCB currently has an opening for a Territory Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale of products and services offered by SoCal JCB. The Sales Representative will serve as the primary liaison between SoCal JCB and the customer.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations and preparing quotes.</li><li>Build relationships with customers quickly and in a mutually beneficial manner.</li><li>Listen to and engage every customer to obtain sufficient information to correctly determine or confirm his/her requests.</li><li>Answer customer questions regarding products, prices, availability, product uses and rental policies.</li><li>Fulfill requests promptly and accurately, in line with company procedures.</li><li>Obtain customer information such as name, address and payment method. Enter orders into database.</li><li>Create quotations and maintain records of contacts, accounts and orders.</li><li>Consult with clients after contract signings to resolve issues and provide ongoing support.</li><li>Knowledge of products to troubleshoot machine issues over the phone.</li><li>Ensure showroom, equipment, displays, counters, and signs are clean, well-stocked, orderly and attractive.</li><li>Aid in the schedule and dispatch of deliveries.</li><li>Work with team members to ensure high quality work and the best possible customer experience</li><li>Maintain CRM database, knowledge of Sales Force a plus</li></ul>Minimum Requirements<ul><li>High-dollar, high-volume sales experience</li><li>Experience with customer negotiations</li><li>Prior territory management experience preferred</li><li>High energy, excellent communication skills, and a strong work ethic required</li><li>Leadership Skills a strong plus for future growth opportunities</li><li>Self-Improvement skills and set high standards for personal performance</li><li>Excellent customer service skills</li><li>Ability to perform at a high capacity in fast paced environment</li><li>Must pass any drug screens and background checks</li></ul>Preferred Qualification <ul><li>Bilingual (English and Spanish)</li></ul>SoCal JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.JobFamilyManagementPayTypeSalary

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